WARRANTY AND REPAIRS
We are sorry that you are having problems with our product. Read on to find out how to resolve the issue.
Product Purchased from a 2N Distributor
Did you buy our product from one of our distributors? Ask them directly for warranty or post-warranty repairs.
How to Request Warranty/Post-Warranty Repairs
1. Download & fill in the service sheet below
2. Visit the technical support page
3. Create a new ticket and attach the completed service sheet *
4. Wait for our technician’s instructions
* Opening a ticket on the support portal means that our technical support staff will check the product remotely and, very often, resolve the issue. If you don’t want our technical support staff to control your product remotely, you can still request an in-person repair, but please be aware that you then assume a certain risk. If we discover that the repair really could have been performed remotely, we will bill you for the cost.
Built to Last
Enjoy a new 5-year warranty on 2N devices that reflects our commitment to providing high-quality, reliable access solutions
Declaration and statement
2N_5 year limited harware warranty DOWNLOAD
NOTE: 5-year warranty valid for purchases shipped from 2N to the original purchaser on or after 1 January 2024. 3-year warranty valid for purchases shipped from 2N to the original purchaser prior to 1 January 2024.
- 5-year protection of your hardware investment
- Goods repaired or replaced free of charge
- Free firmware upgrades
- Savings on claim costs
- First-class quality & support
Please note that we only perform repairs for our direct customers: those who were issued a sales receipt by 2N or who concluded a distribution agreement or supply agreement with us. If you’ve bought a 2N product from a distributor, please contact them for warranty and post-warranty repairs and further information.
If you’ve bought the product from us - we aim to make the process as simple as possible! For everything to go smoothly, we kindly recommend you prepare a few details in advance:
- Type and name of the goods
- The product’s serial number
- The sales receipt number
- A description of the problem