Show more
Hide
Show more
2N® Contact Centre Solution
2N® Contact Centre Solution is the ideal solution for a Contact Centre for SMEs, from 2 operators up. Thanks to this software application you can effectively resolve the distribution and monitoring of incoming calls. You will also get detailed statistics for assessing the efficacy of your Contact Centre operation and your operator workload.
- Online statistics
- Prioritizing VIP customers
- Queuing advisory messages
- About
- Technical area
- Accessories
- SW Applications
- Sales Area
About
Features & Benefits
-
Online statisticsWatch the statistics on your contact centre workload on your tablet or mobile phone. Using the web app, you always have them to hand.
-
Prioritizing VIP customersDistinguish between VIP and regular customers. This means you’ll deal with VIP customer calls sooner and not leave them waiting in the queue.
-
Queuing advisory messagesKeep all your callers informed about their current place in the queue, so they and have a clear idea when they will get to talk to an operator.
-
Installation from 2 agents upThe 2N® Contact Centre Solution is available from 2 operators up and is the ideal solution even for smaller companies.
-
Monitoring of calls, operators, and campaignsManagement summary reports are available about the calls, status, and various campaigns, which you can filter by projects.
-
Evaluation of operator efficiency and workloadThanks to your detailed statistics, you can assess the productivity of the call centre easily by the operator, by the campaign or by the call.
-
Over the web supportThe 2N® Contact Centre Solution is accessible via a web interface and offers easy access from a tablet or mobile phone.
-
Easy, one-time installationThanks to its web interface there is no need for repeated installations. After one brief installation, the call centre is immediately available to all operators.
-
Call recordingYou can record all your calls as needed and save them to a memory card or a network drive.
Show more
Technical Parameters
| PC or virtual machine, min. requirements: | |
| 64-bit processor | |
| Min. 4GB RAM (operating memory) | |
| Min 100GB HDD (hard disk drive) | |
| 2N® NetStar Hardware platform | |
Show more
Typical Usage
Complementary Products
Technical area
Documents
Technical documentation
Marketing documentation
-
Product Leaflet (EN) - 2N® Contact Centre Solution
/documents/22902/323620/contact_centre_solution_leaflet_a4_en_lq.pdf
Software & firmware
Case Study
Example of Typical Connection
Technical Parameters
| PC or virtual machine, min. requirements: | |
| 64-bit processor | |
| Min. 4GB RAM (operating memory) | |
| Min 100GB HDD (hard disk drive) | |
| 2N® NetStar Hardware platform | |
Show more
Register for Technical Training
View our technical training courses. Choose the one that suits you best.
See more Accessories
System Telephones
IP Telephones
SW Applications
Sales Area
Request information Selling Propositions
- Online statisticsWatch the statistics on your contact centre workload on your tablet or mobile phone. Using the web app, you always have them to hand.
- Prioritizing VIP customersDistinguish between VIP and regular customers. This means you’ll deal with VIP customer calls sooner and not leave them waiting in the queue.
- Queuing advisory messagesKeep all your callers informed about their current place in the queue, so they and have a clear idea when they will get to talk to an operator.
- Installation from 2 agents upThe 2N® Contact Centre Solution is available from 2 operators up and is the ideal solution even for smaller companies.
- Monitoring of calls, operators, and campaignsManagement summary reports are available about the calls, status, and various campaigns, which you can filter by projects.
- Evaluation of operator efficiency and workloadThanks to your detailed statistics, you can assess the productivity of the call centre easily by the operator, by the campaign or by the call.
- Over the web supportThe 2N® Contact Centre Solution is accessible via a web interface and offers easy access from a tablet or mobile phone.
- Easy, one-time installationThanks to its web interface there is no need for repeated installations. After one brief installation, the call centre is immediately available to all operators.
- Call recordingYou can record all your calls as needed and save them to a memory card or a network drive.
Show more
Technical Parameters
| PC or virtual machine, min. requirements: | |
| 64-bit processor | |
| Min. 4GB RAM (operating memory) | |
| Min 100GB HDD (hard disk drive) | |
| 2N® NetStar Hardware platform | |
Show more
Documents
Technical documentation
Marketing documentation
- Product Leaflet (EN) - 2N® Contact Centre Solution /documents/22902/323620/contact_centre_solution_leaflet_a4_en_lq.pdf
Software & firmware
