Please verify that you have the latest firmware version (download link ) and contact us at support.2n.com with information below:
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Problem description
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Serial number
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left panel - SETUP - System - Licence - Serial XX-YYYY-ZZZZ
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Firmware version
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left panel - SETUP - System - Firmware - active firmware version
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left panel - SETUP - System - Report - All - SaveLog reports (easyroute.log; system.log; configuration file)
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When you have a problem with SMS, export the SMS database (easyroute.sms)
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left panel - SETUP - System - Config (Export SMS database) - Save
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