2N Elevator Center – Lift company
The Lift company can add devices, allow access of the Call Center company to selected devices in 2N Elevator Center.
Refer to the 2N Elevator Center Basic Configuration subsection for the basic configuration.
Beyond the scope of the basic configuration, Lift company can use the following sections of 2N Elevator Center:
– Devices – display the devices added for the Lift company. This device cannot be edited, but can be renamed by the Call Center company. Click the device card or go from the card directly to the web configuration interface to display more details.The devices can be searched, filtered or backed up. The section also allows you to choose the columns or device info to be displayed.
– Rescue sessions – display the list of currently active alarm calls.You can search the alarm call list according to the device location, name or ID. The section also allows you to choose the columns or alarm call info to be displayed.
Tip
You can use the URL for searching a device quickly. It is recommended that the URL is saved.
Each folder has its Group ID, which can be used for searching using the URL.
When a selected folder is clicked, the URL may look like, e.g.: “https://ec.my2n.com/groups/b4ec4200-2118-4271-bb74-deb537ba4b8b/rescue-sessions?search=12345”, where:
“b4ec4200-2118-4271-bb74-deb537ba4b8b” – folder Group ID
It is recommended that the top folder Group ID is used for searching all the folders.
“12345” – elevator number to be sought
– Users – display the Call Center company users and their roles. The Company admin can add users by clicking and assign them their roles. Once created, the new user gets an automatic e-mail with a temporary password and is prompted to log in and create a new user password.User Roles
Company admin – the user with this role can create and manage more user accounts for the company. The Company admin is the only one to add, remove and edit messages in Chat messages.
Specialist – the user with this role has limited rights compared to the Company admin:
cannot create and manage user accounts, can only manage its own account
has no access to the Partner API security keys section
Operator – the user with this role is supposed to receive alarm calls. For a better orientation in the system, this user can use Rescue sessions, Chat messages (without the message editing option), Users (with the option to manage its own user account) and History of rescue sessions.
– Configuration Templates – new devices are configured automatically according to the template uploaded. The new device template can be used either for individual devices or in bulk.
– Device Type Firmware Settings – set a specific firmware version for the selected device type. Enable/disable automatic firmware upgrade. A new device added to 2N Elevator Center will be upgraded to the specific firmware version if selected.
– Chat messages – display the preset messages saved. It is also possible to edit or create messages here. Refer to How To Set Preset Messages and Their Language Mutations for details.
- Notification Center – E-mail notification sending option for defined events and selected devices (node/folder).
– Bulk Actions – option of bulk actions for selected devices, e.g. firmware update, configuration modification, device restart, etc.
– History of rescue sessions – display the accomplished alarm calls. Messaging displays whether or not text communication was used during the alarm call.You can search the alarm call list according to the device location, name or ID. The section also allows you to choose the columns or alarm call info to be displayed.
– Partner API security keys