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Troubleshooting

No signaling LED is illuminated on 2N EasyGate IP.

  • Check that the switch is in position 0/I.

  • Check the power supply and battery status

All signaling LEDs are lit on 2N EasyGate IP, no call is in progress on the line.

The data LED is lit according to the SIP settings.

  • Switch off and on again, the signaling LEDs should go off in 3 seconds to indicate the current device status.

2N EasyGate IP is not logging into the network.

  • Make sure that the SIM card is inserted.

  • Check that the inserted SIM card is not secured with a PIN code.

  • Check the antenna connection.

  • Choose a location with a good network signal.

No tone is heard when the line is picked up

  • Check the phone line connection.

  • The device is not initialized after start-up (about 20 seconds after switching on).

  • Check the settings for power and wireless network errors in Services / Signaling.

2N EasyGate IP fails to communicate with the PC via USB.

  • Check that the switch is in position 0/I.

  • Check the power supply and battery status.

  • Press the RESET button to unlock the USB if the 2N EasyGate IP settings allow so. Otherwise, you must restore the factory settings.

  • To log in to the device, use 2N Elevator Center.

2N EasyGate IP fails to communicate with the PC using 2N Elevator Center

  • Use USB to log in to the device.

2N FAQ link icon

Refer to faq.2n.com for the most frequently solved problems.

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