Need help?

Select Your Region and Language

EMEA

AMER

Asia | Pacific | Australia

Troubleshooting

No signaling LED is illuminated on 2N EasyGate IP+.

  • Check that the switch is in position 0/I.

  • Check the power supply and battery status

All signaling LEDs are lit on 2N EasyGate IP+, no call is in progress on the line.

The data LED is lit according to the SIP settings.

  • Switch off and on again, the signaling LEDs should go off in 3 seconds to indicate the current device status.

2N EasyGate IP+ is not logging into the network.

  • Make sure that the SIM card is inserted.

  • Check that the inserted SIM card is not secured with a PIN code.

  • Check the antenna connection.

  • Choose a location with a good network signal.

No tone is heard when the line is picked up

  • Check the phone line connection.

  • The device is not initialized after start-up (about 20 seconds after switching on).

  • Check the settings for power and wireless network errors in Services / Signaling.

2N EasyGate IP+ fails to communicate with the PC via USB.

  • Check that the switch is in position 0/I.

  • Check the power supply and battery status.

  • Press the RESET button to unlock the USB if the 2N EasyGate IP+ settings allow so. Otherwise, you must restore the factory settings.

  • To log in to the device, use 2N Elevator Center.

2N EasyGate IP+ fails to communicate with the PC using 2N Elevator Center

  • Use USB to log in to the device.

2N FAQ link icon

Refer to faq.2n.com for the most frequently solved problems.

In this section:

Was this page helpful?