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Enjoy a new 5-year warranty on 2N devices that reflects our commitment to providing high-quality, reliable access solutions
Axis provides warranty coverage for 2N products in the Americas and APAC regions under the same conditions that 2N offers to its customers.
For more information about Axis warranty, visit https://www.axis.com/en-gb/support/warranty
Hardware devices with the 2N OS have extra protection – we provide 8 years of firmware support including feature updates and security patches. The 2N OS also offers multiple benefits such as regular feature updates and advanced configuration.
Discover the 2N OS
NOTE: 5-year warranty valid for purchases shipped from 2N to the original purchaser on or after 1 January 2024. 3-year warranty valid for purchases shipped from 2N to the original purchaser prior to 1 January 2024.
2N's goal is to ensure your satisfaction with our products. Should something go wrong, we want you to be able to get the help you need to resolve it.
This is why it's important that you understand our RMA process. Because we operate on a distribution business model, there are multiple steps.
The first step should be 2N Technical Support. Contact them if you find something wrong with a 2N product. They can often solve many issues remotely (such as upgrades, resets, etc.) and restore the product to its proper function.
However, if they cannot help you, the second step is to submit your claim to the seller. This is the same as if you had an issue with consumer goods (e.g. fridge, TV, and so on).
The seller will then return the product to 2N, and we will repair it or provide a replacement if the warranty is still valid. In both cases, the seller will handle the delivery of the replacement/repaired product and should always be the point of contact when checking the status of your claim (RMA).
Please note that we only perform repairs for our direct customers: those who were issued a sales receipt by 2N or who concluded a distribution agreement or supply agreement with us. If you’ve bought a 2N product from a distributor, please contact them for warranty and post-warranty repairs and further information. If you’ve bought the product from us - we aim to make the process as simple as possible! For everything to go smoothly, we kindly recommend you prepare a few details in advance: -Type and name of the goods -The product’s serial number -The sales receipt number -A description of the problem
5-year protection of your hardware investment -Goods repaired or replaced free of charge -Free firmware upgrades -Savings on claim costs -First-class quality & support
This applies to all hardware devices shipped from 2N to the original purchaser on or after 1st January 2024. The previous 3-year warranty is valid for purchases shipped from 2N to the original purchaser before 31st December 2023.
1. Download & fill in the service sheet below
2. Visit the technical support page
3. Create a new ticket and attach the completed service sheet *
4. Wait for our technician’s instructions
Download service sheet
* Opening a ticket on the support portal means that our technical support staff will check the product remotely and, very often, resolve the issue. If you don’t want our technical support staff to control your product remotely, you can still request an in-person repair, but please be aware that you then assume a certain risk. If we discover that the repair really could have been performed remotely, we will bill you for the cost.