Users
The My2N platform provides management of users as endpoints of the entire platform. Users represent people who utilize the system services – for example, receive calls, control access or manage devices. A proper setup of users is essential for the full functionality of such services as access, calling , etc.
In this section you will learn how to add users to the system, what roles and language settings exist, how to correctly assign devices to individual users, and how to import user data using a data file.
User Roles
Users can be assigned the following roles:
Company Admin
Site Admin
Site Admin with payments permission
Apartment Admin
Site User
Site User without Login
The individual roles in the My2N platform have different scopes of permissions. The permissions are hierarchically ordered as follows:
Company Admin > Site admin with payments permission > Site Admin > Site User > Site User without Login
The Apartment Admin role is independent of the other roles.
Company Admin
This role is automatically assigned to the user when a new company is created. The Company Admin may:
Manage all the sites.
Make payments and have access to the billing data too.
Use the devices within all the sites under the managed company.
Use the My2N features in the company managed.
Site Manager with payments permission
The Site Manager with payments permission may:
Manage the assigned site.
Monitor the prices of services and make payments within the company under which the site falls.
Use the devices within the managed site and monitor their statuses.
Use the My2N features in the managed site.
Site Admin
This role is automatically assigned to the user when a new site is created. The Site Admin may:
Manage the assigned site.
Use the devices within the managed site and monitor their statuses.
Use the My2N features in the managed site.
Apartment Admin
Note
The Apartment Admin role is only available in the Residential site type. Refer to My2N Basic Settings for more details on site types.
This role is assigned to the user automatically if the user is:
Company Admin
Site Admin for the site under which the selected apartment falls.
This role can be assigned additionally to:
Site User (with Login)
The Apartment Admin may:
Create, update or delete users in their apartment.
Apartment Admin Role Assignment
To assign the Apartment Admin role to a user, follow the instructions below.
Select a company and site in which the apartment is located.
Go to Apartments.
Select an Apartment.
Expand the Users tab.
In the Apartment Admin box, toggle the switch for the user to be assigned the role.
Click Grant for confirmation.
The user will receive a confirmation email.
Site User
The Site User may:
Use the devices within the assigned site and monitor their statuses.
Use the features of My2N in their company.
Site User without Login
The Site User without Login may:
Use the devices within this site.
Creating Users
Select the desired Company and Site.
If you are adding Company Admin, select only the desired company.
Go to Site Users.
If you are adding Company Admin, go to Company Admin.
Click Create User.
Select User Role.
Complete the mandatory data.
For ease of admin, assign the Apartment and Phone Number to the user.
Click Create User for confirmation.
The added user will receive a confirmation email to the email address entered. This does not apply to the users with the User without Login role.
Adding Users to Apartments
You have three options how to add users to the apartments.
If you are a Company Admin or Site Admin for the site under which the apartment falls, follow the procedure below.
Select a Company and Site in which the apartment is located.
Go to Apartments.
Click ... and Edit Apartment.
Expand the Users tab.
Now you have two options.
The option Create Multiple Users allows you to add multiple users at once. You can generate a unique PIN for each user at the same time. Users are automatically created with the Site User without Login role and added to Apartments. You can edit the role in the user details – Site Users >... > Edit User.
Click Create Multiple Users.
Enter the Usernames.
If you want a unique PIN code for each user, check Generate a Unique PIN for Each User.
Click Create User for confirmation.
The option Add Users allows you to add the existing users to an apartment, create a new user or both at once.
Click Add Users.
In the Users field, select the desired user or select Create New User/Create New User without Login. The options can be selected in any combination.
Complete the mandatory data.
Click Add Users for confirmation.
Alternatively, you can follow the procedure from Creating Users, in which case it is important to comply with 5.1, otherwise the user will not be added to the apartment.
If you are only a Site User with the Apartment Admin role, follow the procedure below. Refer to Apartment Admin for more information on the Apartment Admin role.
Select the company under which the apartment falls.
You will see the apartment status. Click Create New User.
Complete the mandatory data.
You can also allow the user to use the 2N Residential Access or 2N Mobile Video service, depending on the subscription with which the site is equipped.
User Language
You can also change the language for individual users. This function switches the My2N user interface into the selected language. Any user can also change the language of the interface for themselves in the right-hand upper corner next to the My Profile tab. Changing the user language does not change the language of email messages. The email language depends on the site language setting.
Make sure you have selected the correct Company and Site.
Go to Site Users.
Click the desired user.
Select the desired language in User Language.
Caution
The platform uses automated translations. The accuracy of translations may vary for languages other than English.
Bulk User Import
This feature allows administrators to add multiple users to the My2N platform at the same time using a predefined data file. This method is intended for situations where a large number of user records need to be entered into the system.
The My2N platform supports bulk import of users from the CSV, XLS and XLSX formats.
Select the desired Company and Site.
Go to Site Users.
Click Import Users.
Caution
Before you start bulk importing users, click Import rules quick help to familiarize yourself with them.
Click Download Template.
This starts the download of the "My2N_Import_users_with_apartment.xlsx" file.
Open the downloaded file.
Write the following under each column:
A - Floors
You must enter a floor to create an apartment or add a user to an existing apartment. If you do not fill in the field, a user without an assigned apartment will be created.
B - Apartment Number
When the floor is entered, the apartment number is required.
C - Apartment Name
Optional field. For the apartments already created in your Site (unique floor/number combination), the apartment name will not change.
D - First name
E - Surname
F - Email
The email address must be unique to the user. If the email address already exists in another site or company within My2N, the users will be imported with their original names and surnames. This address cannot be changed on import.
G - Comment
For ease of administration only.
Save the file.
Go back to My2N and click Next.
Click Select Data File.
Select the "My2N_Import_users_with_apartment" file.
Now the file is uploaded to My2N.
Click Next.
Check the details and click Next.
Click Start Import for confirmation.
Click Close Import to close the window.
All the users have now been imported. Each newly imported user is assigned the Site User role by default.