How to get the database
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Go to Netstar Administrator and connect to Netstar in Off-line mode.
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Click “Connect” icon.
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Load the database from Netstar by clicking “Load from PBX”.
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After the database is loaded, disconnect from the NS.
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Go to Wizards -> Database export.
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When the below window pops up, click “Yes” and choose a folder to which you want to save your database.
How to get a trace
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Connect to the Netstar in On-line mode and move to “Trace” tab.
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Click the right mouse button to desktop and from the shown menu choose “Clear log”.
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Now make a call and catch the problematic situation to the trace.
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If all necessary information is recorded, move to Trace -> Save trace to file and choose destination to which you want to save the file.
