Please send us:

• Exact problem description

• Firmware version

• Serial Number

• Configuration file

• Download logs from the device

• Ethereal (Wireshark) trace in case of a VoIP (RTP) problem (specially if there is a problem in communication between SIP phones and SIP proxy inside OFR)

• Called party and calling party numbers (if relevant)

• Any information which you think might help us to solve the issu