Question 1

2N IP intercom into My2N - I don't have a card with the Security Code

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Dear customers, The My2N Management Platform is a powerful cloud-based platform that makes managing and configuring the devices in your project’s solution more efficient. My2N cloud includes video calling from an IP intercom to a smartphone or a tablet.     Prerequisites   2N IP intercom firmware version 2.36 or newerInternet connectivity, make sure that the DNS parameter is configured correctly If the static IP address is usedno additional license is required      My2N platform account For detailed information about how to access My2N and sign up, please read the following article: My2N cloud - registration and setup    Locate Serial Number and Security Code You can find them on the product ownership card that came with the box of your intercom.If you don´t have this card, continue to next step.   Login to the device´s web management and go to the section System - Auto Provisioning - My2N (Old Web Interface)         Login to the device´s web management and go to the section Integration - Auto Provisioning - My2N (New Web Interface)    Add 2N IP intercom into your My2N site After login to your My2N site continue to section Devices and then click the ADD DEVICE button. Choose the 2N Device option.   In a newly opened window, please fill in details about your 2N IP intercom.Fill in this device's serial number from its ownership card or its web management.Fill in this device's Security code from the same place.Alternatively you can click on SCAN QR CODE and point the camera of your laptop or phone at the ownership card to easy fill in this two details.Please note that one device (one serial number) can only be assigned to one My2N account at once.If you have already registered that intercom to a different My2N account, you need to remove it first.Tick on Remember security code to allow automatic connectivity back in case of accidental disconectivity.Fill in the intercom's name (defined by your requirements in order to easily identify this device).Continue to next step.     We recommend to keep the Automatic configuration mode (set by default) to allow My2N automatically configure the devices. Logging of access is optional feature to see device´s access logs in My2N portal. Now you can finish the process.     You have successfully added 2N IP intercom to your My2N site. Device status is Missing call settings, which means the call feature has not been set yet as described below.            What to do next for call feature Add the mobile device you wish to call from your intercom to your My2N account.You can follow this article: My2N - How to add smartphone or tablet     In order to make calls from the intercom to mobile devices over My2N, buttons on the intercom need to be configured to call the correct mobile devices.You can follow this article: My2N - Call setting

Question 2

2N IP intercom into My2N using the Security Code

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Dear customers,  The My2N Management Platform is a powerful cloud-based platform that makes managing and configuring the devices in your project’s solution more efficient. My2N cloud includes video calling from an IP intercom to a smartphone or a tablet.     Prerequisites   2N IP intercom firmware version 2.36 or newerInternet connectivity, make sure that the DNS parameter is configured correctly If the static IP address is usedno additional license is required      My2N platform account For detailed information about how to access My2N and sign up, please read the following article: My2N cloud - registration and setup    Locate Serial Number and Security Code You can find them on the product ownership card that came with the box of your intercom.   Or login to the device´s web management and go to the section System - Auto Provisioning - My2N. (in the Old Web Interface)   Login to the device´s web management and go to the section Integration - Auto Provisioning - My2N (in the New Web Interface)     Add 2N IP intercom into your My2N site After login to your My2N site continue to section Devices and then click the ADD DEVICE button. Choose the 2N Device option.   In a newly opened window, please fill in details about your 2N IP intercom.Fill in this device's serial number from its ownership card or its web management.Fill in this device's Security code from the same place.Alternatively you can click on SCAN QR CODE and point the camera of your laptop or phone at the ownership card to easy fill in this two details.Please note that one device (one serial number) can only be assigned to one My2N account at once.If you have already registered that intercom to a different My2N account, you need to remove it first.Tick on Remember security code to allow automatic connectivity back in case of accidental disconectivity.Fill in the intercom's name (defined by your requirements in order to easily identify this device).Continue to next step.     We recommend to keep the Automatic configuration mode (set by default) to allow My2N automatically configure the devices. Logging of access is optional feature to see device´s access logs in My2N portal. Now you can finish the process.     You have successfully added 2N IP intercom to your My2N site. Device status is Missing call settings, which means the call feature has not been set yet as described below.            What to do next for call feature Add the mobile device you wish to call from your intercom to your My2N account.You can follow this article: My2N - How to add smartphone or tablet     In order to make calls from the intercom to mobile devices over My2N, buttons on the intercom need to be configured to call the correct mobile devices.You can follow this article: My2N - Call setting

Question 3

2N LTE Verso - Registration to My2N and basic setup

Accepted Answer

This guide describes how to connect 2N LTE Verso to LTE network and two following My2N services – 2N Mobile Video and 2N Remote Configuration.   Before starting please create your own My2N account according to this guide.      Insert a SIM card to 2N LTE Verso  Registering to LTE network  Registering the 2N LTE Verso to My2N cloud – 2N Mobile Video service  Entering the 2N LTE Verso's 2N Remote Configuration service   Insert a SIM card to 2N LTE Verso Before inserting a SIM card, it is necessary to disable the PIN code.You can do so by inserting the SIM to a standard cell phone. Most phones have the option to disable the the PIN in their settings.Here is an example from a Samsung phone. If you are not sure how to do it, please consult manual of your cell phone.      Registering to LTE network After inserting the SIM card to the 2N LTE Verso, you can observe behavior of  the red LED   placed under the Main Quick Dial Button to verify the status of the device.  Meanings of different signals are described in following table:   LED behavior  Meaning  Note  Diode is flashing after boot up  2N LTE Verso is connecting to the network  This is normal behavior.  Diode is off  2N LTE Verso is connected to the data network     Diode is illuminated for 5 seconds  SIM card error (SIM not inserted, PIN request enable or no active data service)  When this 5s timeout is over, another connection attempt is made and the LED starts flashing again.  Diode is flashing only  The LTE signal is insufficient  Check the area LTE signal coverage and antenna connection. Alternatively, use an appropriately placed external antenna. Caution – do not stick the external antenna to a metal surface!     SMS command 2N LTE Verso includes a set of SMS commands that help you identify the device state and configure the basic mobile data connection parameters. Send SMS in format state pwd= and intercom will return information about network and signal.       Registering the 2N LTE Verso to My2N cloud – 2N Mobile Video service Enter your My2N account, go to the Site you want to register the 2N LTE Verso, and follow these steps:  You can add the 2N IP intercom by clicking on the Devices button and then the ADD DEVICE button.   Select 2N Device.   In a new opened window, please fill in details about your 2N IP intercom.  Fill in the intercom's name (defined by your requirements in order to easily identify this device).  Fill in this device's serial number from the paper card that belongs to the device.  Fill in the security code from the same paper card.   You can find the Serial Number and My2N Security Code enclosed it the package.   The intercom will be seen as registered with missing call settings in a couple of minutes.    Meanwhile you can go ahead and add a device (or several) to be called when the button is pressed. Just click on the LTE Verso, device detail will open and then click on Call settings.    Now, you can make a call towards the device by pressing the button. With this, you have finished the basic set up.     Entering the 2N LTE Verso's 2N Remote Configuration service    2N’s free Remote Configuration enables you to fully configure 2N IP and LTE intercoms and Access Units using the   My2N   portal.   Accessing the intercom’s configuration interface only requires an Internet connection.       To enter the Remote configuration of your LTE Verso, go to the device detail and then click 2N Remote Configuration Services:  Then click Open Configuration:   Now your browser opens a new tab with LTE Verso's web interface. You can now log in and fully configure your intercom.      Keep in mind that users created in My2N and Button settings are synchronized with the My2N cloud and changes of these has to be made inside of the My2N account.

Question 4

3rd party SIP device - How to add it in My2N site

Accepted Answer

In order to make calls from 2N IP Intercoms to other devices such as 3rd party applications or devices, you need to add them to My2N first.  Requirements:      2N IP device added in the My2N account  3rd party device or application which supports:  SIP (Protocol for signaling)  Codec G.711a/G.711u (PCMA/PCMU) for audio  Codec H.264 for video      Step by step guide   In the My2N account go to Devices (1) and select ADD DEVICE (2)  A new window will appear, please select add 3rd Party device (3) by clicking on it    In the next step, you need to name the device and assign it to a user. You can also select an apartment for a better management  Then click NEXT (4)      The device's login credentials will be sent to the chosen user's email address     Confirm your choice by clicking on the NEXT button. You then have an opportunity to add the newly created device to an intercom’s button. When you are done click on the FINISHED (5) button    Once you finish by clicking on the FINISHED button, an email will be sent to the user's email address and you will get a confirmation dialogue window  Now you have successfully added your 3rd party application or device to your My2N account, you can hit CLOSE (6)    Now you will have to register the 3rd party application to the My2N account using provided credentials (username, password, SIP proxy address)  The credentials for registration can be found in the device detail, click on the DEVICE (7)         Open the Mobile Video tab (8), make sure it is ACTIVATED  As you can see, the Status info (9) is currently "Needs configuration"  Observe the SIP Proxy details and copy them into the corresponding SIP registration account in your SIP device:  Device ID is the phone number/username for SIP Registration  SIP Proxy Address is both SIP Proxy address and SIP Registrar address  Secured Calls - Only UDP or TCP can be used     If the registration is successful on both ends, the Device status/Status info will change to Registered (10)  Configuration of a 3rd party device is done

Question 5

Answering Unit Registration and Configuration of Calls in My2N

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. There are two modes of the SIP registration of the 2N Indoor Compact unit in this example, to the My2N portal:    Local  - allows you to use the 2N Indoor Compact in your local network. The reason why you can choose this mode is to make the configuration of the intercom easier so it is not necessary for you to disable the automatic configuration and you can just simply add the 2N Indoor Compact in your local mode and the intercom will be configured automatically. In this mode, the 2N Indoor Compact has to be placed in the same LAN as the intercom.   Cloud  - this mode allows you to make the calls from the 2N Indoor Compact to the 2N Mobile Video application and vice versa. You can use this mode in situations where the unit is placed in a different LAN than the intercom.  2N Indoor Compact My2N Registration:  Security code  Local mode  Automatic configuration  Call settings  Unlock Settings   Cloud mode  DTMF Sending Receiving modes  Unlocking     Security code     Security code is included in the package with the device on the card.    Another way how you can obtain the security code is to go to the device setting section "System" (1) - "Auto Provisioning" (2) - "My2N Security Code" (3) You can quickly copy each credential by clicking on the copy buttons (4) on the right side Note that security code is shown in the firmware version 2.26 and higher In Old Web Interface:  In New Web Interface:  You will have to navigate through "Integration" (1) - "Auto Provisioning" (2) - "My2N" (3) - "General Information" (4) You can also generate a new security code (5)  If you do so, remember to verify the device's security code again in My2N   Local mode  You can add the 2N Indoor Compact by clicking on the "Devices" (1) button and then the "ADD DEVICE" (2) button. Then choose "2N Device" (3) option:     Fill out the "Device serial number" (4), then fill out the "Device Security code" (5)  It is recommended to check the "Remember security code" (6)  Optionally, you can also fill out a custom "Device Name" (7) and select or create new "Apartment" (8) if desired    In the next step you will be asked for selecting the "Configuration mode" (9) and "Connection mode" (10) For Automatic mode select "Automatic", for Local mode select "Local":    Click on "CLOSE" (11) to finish the configuration           Cloud mode  You have two options how to set up your 2N Indoor Compact:  You can use automatic or manual configuration mode   Mode selection is available while adding device (see above) or you can change the mode in device details  You can open device details by clicking on the "Devices" (1) and three dots (2) as shown below:   Automatic configuration First option is an Automatic Configuration mode (3):  This mode is used for comfortable configuration of your answering unit via My2N service    Call settings   You are able to configure switch codes and dial button of the 2N Indoor Compact  Select "Call Settings" (1), fill out the name under "Contact name" (2)  The select the call destination (3), which will be assigned to calling button, from the list of the devices connected in your MY2N account  Save the configuration (4)   Even in Automatic Configuration Mode you can add manually an user from the device's Web Interface:  You can specify the number to which the call should be established and SIP account which will be responsible for the forwarding of the call  The number of the device (Device ID) is shown in My2N portal Settings section  In this example the number is 4962898773 which is the ID of the registered Intercom in the site  You can specify this number in the Directory menu section of the 2N Indoor Compact  SIP account is defined by /2 parameter in the Phone number field  It is necessary to use SIP account number 2 for the proper function  In Old Web Interface:   In New Web Interface:    Unlock Settings  You can also change the unlock code sequence under "Unlock settings" (1)  The code can be changed under "Default unlock code" (2), by default the code is 00*  Save the configuration (3)       Answering modes Last step is to check the answering mode  Go under "Calling", "General Settings", "Incoming Calls"   Check if the "Call Answering Mode (SIP2)" or Local Answering Mode has been set to "Manual Pickup", accordingly with the choice you have made for calling   Make sure to save the configuration       Old Web Interface:  In New Interface:  DTMF Sending Receiving modes If you wish to activate switches over the call, make sure the DTMF  modes are set up correctly:  Go under the "Calling" (1)  Select the SIP account 2, or the Local Calls, accordingly with you initial choice, in this example "SIP 2" (2)  Then click on the "Audio" (3) tab  Locate the DTMF Section, check if the "DTMF Sending/Receiving" (4) is set up correctly (in Old and then in New Web Interface)    Unlocking You can also configure the "Default Unlock Code", which is by default configured in the Hardware - Switches section of the Intercom  Click on "Services" (1)  Select "Unlocking" (2)  Enter the default code under "Default Unlock Code" (3), for example "00"

Question 6

API opening - how to activate Access Units switches from the App

Accepted Answer

From November 1st 2025, you have the possibility to activate switches from the App without being in a call. Therefore, that offers you the possibility to activate Access Units switches as well. Previously, you were just able to add Access Units in Access Groups and assign thoses devices to Access Rules. Users with appropriate credentials (PIN, BT, RFID fobs) were able to activate switches. From now you can do it directly from the App, using API Opening. However, the user needs to have access to this Access Unit, thanks to Access Rules or thanks to Apartment. As the user needs to be able to access the device under the calling section, the site requires an active Mobile Video subscription for his mobile or his apartment. For Intercoms you just need to activate the switch (1) as previously, from the App, without generating automatically a call:      But, now, thanks to API Opening,you can do it from an Access Unit as well. All Access Units 2.0 with active switches can be activated. But for that you do need to set it properly from the Platform (2):    Then, on the App, you will be able to activate the switches(3):

Question 7

Automation, Callback - How to configure callback with 2N IP Intercom to My2N

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.      This feature enables you to use a callback, for example, to help with a demonstration at an exhibition or for testing if the 2N IP Intercom is functioning correctly with My2N and is able to make calls. You have 2 options for how to set the Callback function; you can allow all users or just selected users to use this feature. Thanks to this feature the 2N IP Intercom is able to call you back after activating the Callback feature.    Allow callback for every users in My2N  How to set callback in a My2N account Please add your smartphone or tablet and your 2N IP Intercom to your My2N account.    Now go to the "Device detail" page of a device and use one of the switches here to define a code (does not have to be the same as displayed here) that will enable the Callback function. You can also set a name for the switch, which will show up in the app itself.      How to set up callback on 2N IP Intercom Go to the section "Services -> Automation" and use one of the functions there. Then follow the example in the screen below and create the function. Enter the DTMF code you defined for the switch in MY2N (previous step) and set the delay to your preference, the delay determines when the 2N IP Intercom calls you back. GOLD license required.     Allow feature for selected users If you want to allow this feature only for selected users, you need to make a slight change in your Automation (add the Flip-Flop RS). Now enter multiple comma-separated user's numbers for each user who will have access to this feature.    Firmware & License info  2N OS v2.44 with GOLD license  Last updated on 25th of August 2024

Question 8

Axis network intercom into My2N

Accepted Answer

The My2N Management Platform is a powerful cloud-based platform that makes managing and configuring the devices in your project’s solution more efficient. My2N cloud includes video calling from an IP (network) intercom to a smartphone or a tablet.     Prerequisites   Axis network intercom Tested with Axis A8207-VE with firmware 11.10.83.Internet connectivity, make sure that the DNS parameter is configured correctly If the static IP address is used.      My2N platform account For detailed information about how to access My2N and sign up, please read the following article: My2N cloud - registration and setup                 In My2N account, add Axis intercom    Login to your My2N account, go to section Devices and add a new device. Choose the AXIS Intercom option.    Fill in its MAC address and device name.     Your Axis intercom has been successfully added to My2N.    In My2N account, find SIP Proxy details for Axis intercom The new device has status "Waiting for response" at this moment.Click on the added device to find the SIP Proxy registration details.    Open section 2N Mobile Video.     Use this SIP Proxy details for configuration of Axis intercom SIP account.      In Axis intercom web interface, enable SIP and configure SIP account In section Communication - SIP, enable SIP and allow incoming SIP calls.It is also advised to change the end calls after value to prevent long connection to the device.    Go to Accounts and add a new account.   Be sure, the new account will be set as active and default.    Now fill in the SIP Proxy details from My2NName - name the accountUser ID - in My2N, this parameter is named Device IDDomain name - in My2N, this parameter is named SIP Proxy AddressPassword - in My2N, this parameter is named Device PasswordAuthentication ID - the same as User IDTransport mode - select TCP      Axis intercom has been successfully registered to My2N.        In My2N account, find the device to be called and copy its DeviceID.   In our example, we will call to a smartphone with My2N app. Open its details.If you have added your smartphone into My2N account not yet, please follow the article in prerequisites.        Open section 2N Mobile Video.       Use this Device ID for configuration of Axis intercom’s call button.            In Axis intercom web interface, setup the call button In section System - Events, go to Recipients and add a new recipient.    Fill in the name, change type to SIP, fill in prepared Device ID into "To SIP address" parameter and save.    Go to Rules and add a new rule.If you have already some rule for the call button, you can just edit it.       Name the new rule, in the Condition part select Digital input is active and port Call button, in the Action part select Make call and our created recipient.      Now you can press the Axis intercom’s call button to reach your smarthphone with My2N app.    In Axis intercom web interface, set DTMF sequence for opening the door In section Communication - SIP, go to DTMF and add a new sequence.     Fill in the numeric sequence, describtion, assign it to My2N account and save.      In section System - Events, go to Rules and add another rule.If you have already some rule for opening the door, you can just edit it.    Name the new rule, in the Condition part select DTMF and your created DTMF sequence as DTMF Event ID,in the Action part select Toggle I/O once and Door as a port. You can adjust here also the Duration, time after which the door is closed again.      In My2N account, assign the same DTMF sequence under a new switch button   Open section Devices and continue to Axis intercom details.   Go to SWITCH CODES and assign DTMF sequence from Axis intercom here as DTMF Code.Symbol "*" will be added automatically just as a confirmation character, you can keep it here.Name the function and save.     During the call tap on the lock icon. The door is open.

Question 9

Bluetooth Card Mode - how to setup My2n App and use the feature

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing.   We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .   For a brand new site in My2N - Start with online pairing first! Once you have your 2N devices in My2N and first cloud access is assigned, you can also create offline paired credentials on the device itself - you must create a separate user in the device directory for that. If you create offline paired credential first, after enabling the cloud access, already created offline credentials will stop working.   For already running My2N site - If your site in My2N already uses offline paired credentials which you have created on the devices by enabling online pairing (enable My2N app access for at least 1 user) all offline paired credentials will be revoked. We recommend switching those offline paired users to online pairing. If not possible, you must create offline paired access for those users again.  Card Mode - Overview Card Mode uses Bluetooth wireless communication technology between two devices over a distance. It is based on communication between two paired devices for secure authentication.   Minimum required Android / iOS versionAndroid version My2n App version iOS version My2n App version10 and higher*3.0.0 and higheriOS 16 and higher*3.0.0 and higher   *  Using Android 8 or 9 , or iOS 15 will partially work, advanced features will not be available. Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technolgy, like almost every smartphone these days. There is a communication between the smartphone and 2N IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption). Requirement 2N IP Verso with firmware version 2.33 or higher.Bluetooth module (order no. 9155046) connected to 2N IP Verso (or to 2N Access Unit) via internal Verso bus cable.My2n App app version 3.0.0 for iOS and Android.Bluetooth enabled on the phone.Location enabled on phone (for Android only). *Xiaomi Poco phones may not be compatible with WaveKey when app is on background  Step by step guide - How to setup Online Pairing between My2n App and 2N IP Intercom 1) On an existing my2n site, create an Access Group:    And then edit it with device, user and eventually apartment :  Add all devices, the users will have access to with the Access group:  Add all users, the Access group allows using the previously added devices:  You can, then, add apartment the same way. It will be mandatory in case of apartment model site:  2) After, you will need to enable My2n App access for the user:   The site or company admin, when he will enable it will see this warning explaining that in case, some users are offline paired with this device, they will have their Bluetooth Access revoked shortly:    3) Once this done, the user, if he has the My2n App installed on his mobile with the required Android or iOS version, will see appear on his App the below feature that he will have to activate:  Step by step guide - How to setup Offline Pairing between My2n App and 2N IP Intercom   1)  Please open web configuration of 2N IP Intercom and navigate: In the Old Web Interface to section Hardware -->  Extenders and locate Bluetooth module.Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module In Pressing the Bluetooth symbol, you will be able to open the door by tapping the Bluetooth icon on the Bluetooth module.    In the New Web Interface to section Access --> Modules --> Bluetooth  Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module  2) Install My2n APP app from the official OS store (Google Play, iTunes) to the mobile device of the user you wish to assign Bluetooth access to. 3) In the intercom's web configuration please navigate to section Directory --> Users (1) and create the user you wish to grant Bluetooth access for.Fill in a username and scroll down to the User WaveKey parameter(2). Click on the Bluetooth icon as shown on the picture below to pair via this device, to the Bluetooth module with the app on the mobile phone.   Once you do, a PIN code for pairing with the app in a phone will be generated as shown on the image below:  Default PIN validity is 1 hour. You need to pair a mobile phone before this time expires.Note: PIN validity can be changed in section "Services --> WaveKey --> Pairing Mode Settings"   4) Please go to close proximity (1-2 meters) of the 2N IP Intercom you just configured for pairing with the app.   5) When in close proximity to 2N IP Intercom equipped with a Bluetooth module, run the application and tap the + sign (1) and then The Pairing PIN option (2). Enter the pairing PIN provided by the intercom or from Access Commander (3) in the appropriate section (4), and start Pairing (5). Finally you will have the confirmation of the successful Pairing (6).      6) The app will start searching for devices in proximity. Please note that if the Bluetooth is in touch mode, you need to touch the Bluetooth reader first to trigger the pairing sequence.:  From now, If you are using Offline or Online Pairing, you see the device(s), if you are using Bluetooth, touching the Bluetooth sign on the intercom will trigger the door:  7) If you want now to use the Card mode, make sure to allow it on the 2n device: In Old Web Interface under the section Hardware -->  Extenders and locate Bluetooth module. Add the In App option :  In the New Web Interface under section Access --> Modules --> Bluetooth Add the In App option :    And allow it on the App itself under Settings(1) -->  Access cards(2):  and    From now, If you are using Offline or Online Pairing, you see the device(s), if you are using card mode, start walking towards the BT reader.To open the door with your smartphone, swipe and hold the smartphone close to the Bluetooth module.

Question 10

Bluetooth Motion Mode - how to setup My2n App and use the feature

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing.   We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .   For a brand new site in My2N - Start with online pairing first! Once you have your 2N devices in My2N and first cloud access is assigned, you can also create offline paired credentials on the device itself - you must create a separate user in the device directory for that. If you create offline paired credential first, after enabling the cloud access, already created offline credentials will stop working.   For already running My2N site - If your site in My2N already uses offline paired credentials which you have created on the devices by enabling online pairing (enable My2N app access for at least 1 user) all offline paired credentials will be revoked. We recommend switching those offline paired users to online pairing. If not possible, you must create offline paired access for those users again.  Motion Mode - Overview Motion Mode uses Bluetooth wireless communication technology between two devices over a distance. It is based on communication between two paired devices for secure authentication.   Minimum required Android / iOS versionAndroid version My2n App version iOS version My2n App version 10 and higher*3.0.0 and higheriOS 16 and higher*3.0.0 and higher   *  Using Android 8 or 9 , or iOS 15 will partially work, advanced features will not be available. Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technolgy, like almost every smartphone these days. There is a communication between the smartphone and 2N IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption).  Requirement 2N IP Verso with firmware version 2.33 or higher.Bluetooth module (order no. 9155046) connected to 2N IP Verso (or to 2N Access Unit) via internal Verso bus cable.My2n App app version 3.0.0 for iOS and Android.Bluetooth enabled on the phone.Location enabled on phone (for Android only). *Xiaomi Poco phones may not be compatible with WaveKey when app is on background  Step by step guide - How to setup Online Pairing between My2n App and 2N IP Intercom 1) On an existing my2n site, create an Access Group:    And then edit it with device, user and eventually apartment :  Add all devices, the users will have access to with the Access group:  Add all users, the Access group allows using the previously added devices:  You can, then, add apartment the same way. It will be mandatory in case of apartment model site:  2) After, you will need to enable My2n App access for the user:  The site or company admin, when he will enable it will see this warning explaining that in case, some users are offline paired with this device, they will have their Bluetooth Access revoked shortly:    3) Once this done, the user, if he has the My2n App installed on his mobile with the required Android or iOS version, will see appear on his App the below feature that he will have to activate:  Step by step guide - How to setup Offline Pairing between My2n App and 2N IP Intercom 1)  Please open web configuration of 2N IP Intercom and navigate: In the Old Web Interface to section Hardware -->  Extenders and locate Bluetooth module.Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module In Pressing the Bluetooth symbol, you will be able to open the door by tapping the Bluetooth icon on the Bluetooth module.  In the New Web Interface to section Access --> Modules --> Bluetooth  Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module  2) Install My2n APP app from the official OS store (Google Play, iTunes) to the mobile device of the user you wish to assign Bluetooth access to. 3) In the intercom's web configuration please navigate to section Directory --> Users (1) and create the user you wish to grant Bluetooth access for.Fill in a username and scroll down to the User WaveKey parameter(2). Click on the Bluetooth icon as shown on the picture below to pair via this device, to the Bluetooth module with the app on the mobile phone.   Once you do, a PIN code for pairing with the app in a phone will be generated as shown on the image below:  Default PIN validity is 1 hour. You need to pair a mobile phone before this time expires.Note: PIN validity can be changed in section "Services --> WaveKey --> Pairing Mode Settings"   4) Please go to close proximity (1-2 meters) of the 2N IP Intercom you just configured for pairing with the app.   5) When in close proximity to 2N IP Intercom equipped with a Bluetooth module, run the application and tap the + sign (1) and then The Pairing PIN option (2). Enter the pairing PIN provided by the intercom or from Access Commander (3) in the appropriate section (4), and start Pairing (5). Finally you will have the confirmation of the successful Pairing (6).  6) The app will start searching for devices in proximity. Please note that if the Bluetooth is in touch mode, you need to touch the Bluetooth reader first to trigger the pairing sequence.  From now, If you are using Offline or Online Pairing, you see the device(s), if you are using Bluetooth, touching the Bluetooth sign on the intercom will trigger the door.  7) If you want now to use the Card mode, make sure to allow it on the 2n device: In Old Web Interface under the section Hardware -->  Extenders and locate Bluetooth module. Add theMotion Detection option :  In the New Web Interface under section Access --> Modules --> Bluetooth Add the Motion Detection option :  8) You will now need to enable the Motion Detection feature. In Old Web Interface, please navigate to the section Hardware --> Camera, then click on the Internal Camera tab. Make sure to enable the Motion Detection, and then select how sensitive you wish to set the motion detection to be by adjusting the Sensitivity Threshold. To optimize the motion detection you will have to adjust the Sensitivity Threshold and Detection Area as shown below.  In New Web Interface, navigate to Customization-->Camera-->Internal Camera and hit the Arrow  Then you will be redirected to the next page, and you will have to enable at least one profile for Motion detection:  And, as in the Old Web interface you will be able to Enable the profile, adjust the sensitivity threshold with multiple factors as the detection area:  Don't forget to SAVE your new settings From now, If you are using Offline or Online Pairing, you see the device(s), if you are using motion mode, start walking towards the 2 N intercom, and the door should be triggered by the Application.

Question 11

Bluetooth Touch Mode - how to setup My2n App and use the feature

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing.   We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .    For a brand new site in My2N - Start with online pairing first! Once you have your 2N devices in My2N and first cloud access is assigned, you can also create offline paired credentials on the device itself - you must create a separate user in the device directory for that. If you create offline paired credential first, after enabling the cloud access, already created offline credentials will stop working.   For already running My2N site - If your site in My2N already uses offline paired credentials which you have created on the devices by enabling online pairing (enable My2N app access for at least 1 user) all offline paired credentials will be revoked. We recommend switching those offline paired users to online pairing. If not possible, you must create offline paired access for those users again.  Touch Mode - Overview Touch Mode uses Bluetooth wireless communication technology between two devices over a distance. It is based on communication between two paired devices for secure authentication.    Minimum required Android / iOS versionAndroid version My2n App version iOS version My2n App version 10 and higher*3.0.0 and higheriOS 16 and higher*3.0.0 and higher   *  Using Android 8 or 9 , or iOS 15 will partially work, advanced features will not be available.  Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technolgy, like almost every smartphone these days. There is a communication between the smartphone and 2N IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption). Requirement 2N IP Verso with firmware version 2.33 or higher.Bluetooth module (order no. 9155046) connected to 2N IP Verso (or to 2N Access Unit) via internal Verso bus cable.My2n App app version 3.0.0 for iOS and Android.Bluetooth enabled on the phone.Location enabled on phone (for Android only). *Xiaomi Poco phones may not be compatible with WaveKey when app is on background  Step by step guide - How to setup Online Pairing between My2n App and 2N IP Intercom 1) On an existing my2n site, create an Access Group:    And then edit it with device, user and eventually apartment :  Add all devices, the users will have access to with the Access group:  Add all users, the Access group allows using the previously added devices:  You can, then, add apartment the same way. It will be mandatory in case of apartment model site:  2) After, you will need to enable My2n App access for the user:   The site or company admin, when he will enable it will see this warning explaining that in case, some users are offline paired with this device, they will have their Bluetooth Access revoked shortly:  3) Once this done, the user, if he has the My2n App installed on his mobile with the required Android or iOS version, will see appear on his App the below feature that he will have to activate:  Step by step guide - How to setup Offline Pairing between My2n App and 2N IP Intercom 1)  Please open web configuration of 2N IP Intercom and navigate: In the Old Web Interface to section Hardware -->  Extenders and locate Bluetooth module.Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module In Pressing the Bluetooth symbol, you will be able to open the door by tapping the Bluetooth icon on the Bluetooth module.    In the New Web Interface to section Access --> Modules --> Bluetooth  Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module    2) Install My2n APP app from the official OS store (Google Play, iTunes) to the mobile device of the user you wish to assign Bluetooth access to. 3) In the intercom's web configuration please navigate to section Directory --> Users (1) and create the user you wish to grant Bluetooth access for.Fill in a username and scroll down to the User WaveKey parameter(2). Click on the Bluetooth icon as shown on the picture below to pair via this device, to the Bluetooth module with the app on the mobile phone.   Once you do, a PIN code for pairing with the app in a phone will be generated as shown on the image below:  Default PIN validity is 1 hour. You need to pair a mobile phone before this time expires.Note: PIN validity can be changed in section "Services --> WaveKey --> Pairing Mode Settings" 4) Please go to close proximity (1-2 meters) of the 2N IP Intercom you just configured for pairing with the app. 5) When in close proximity to 2N IP Intercom equipped with a Bluetooth module, run the application and tap the + sign (1) and then The Pairing PIN option (2). Enter the pairing PIN provided by the intercom or from Access Commander (3) in the appropriate section (4), and start Pairing (5). Finally you will have the confirmation of the successful Pairing (6).  6) The app will start searching for devices in proximity. Please note that if the Bluetooth is in touch mode, you need to touch the Bluetooth reader first to trigger the pairing sequence.  From now, If you are using Offline or Online Pairing, you see the device(s), if you are using Bluetooth, touching the Bluetooth sign on the intercom will trigger the door

Question 12

Call in sequence or parallel using My2N

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Please note that currently, it is not possible to set up calling in sequence natively through the My2N portal, hence you need to do it manually in the intercom.          Mode   As recommended, leave the intercom in automatic mode, the My2N won't re-write the manually created user.          Create users manually   It requires more knowledge of 2N OS.      do not create any ring group (users won't be automatically created in the intercom's directory)        locate the device ID (phone number) for each user     use remote configuration service (or connect locally using the IP address of the intercom) and open the device's web interface     navigate to section Directory > Users  create separate users and use the Device ID as their phone numbers with the correct format "deviceID"/2 (e.g. 4901571323/2). You can add up to 3 phone numbers and then an User Deputy (3) if needed: In Old Web Interface: In New Web Interface:    "deviceID"/2 are made with this following id from My2N platform :  Cascade calls support different types of phone numbers, you can, under the same user use local calls syntax (device:xxxxxxxxxx), SIP calls syntax (sip:192.168.17.xx) or sip proxy calls syntax like for my2n (1436669863/2 , behind slash sign is the number of the used SIP Account)

Question 13

Cannot add a device to My2N/move a device to a different My2N account

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.  There are two reasons why you are not able to add the device to the My2N portal, the serial might be invalid or the device has been already added somewhere else: A notification will show up, explaining the possible cause   The Serial Number does not exist The serial number you have entered does not relate to any device, please double-check the validity of the number, correct any typo:  The serial number can be found on the back of most units, inside the web interface and on the CERTIFICATE OF OWNERSHIP (included in the box of our units):    The device is already added If the device is already added elsewhere, you must first delete it from the old My2N account to add it to yours If the device has been used by a previous owner, try contacting them and ask about deleting the device from their My2N account Generating a new My2N Security Code   If you do not have access to the old My2N account, please follow the steps below:   Click on the "System" (1) tab  Open the section "Auto Provisioning" (2)  Generate a new security code by clicking on the "Generate New" (3) button  This action will generate a new My2N security code  The old  My2N security code is therefore no longer valid In the Old Web Interface:    In the New Web Interface: Go to Integration (1)-->Autoprovisionning (2)-->My2N (3)Generate a new Security Code, The old one is therefore, no longer valid:   Performing a software factory reset If you would like to keep the configuration, now is the time to make a backup, in the Old Web Interface:  You can do so under the "Maintenance" (4) tab and "Backup configuration" (5) Reset the password for the device configuration (optional) and then click "Download"  Proceed to perform a software factory reset the device:  Click on the "Reset Configuration" (6) and "Network Settings and Certificates" (7)  Press the "Yes" (8) button to proceed  Once the Reset is done, the configuration of the device will be set to default values, including the network settings           In the New Web Interface: Go to System (4)-->Maintenance (5)Reset the device to default (6)-->Choose to reset everything and confirm the Reset (7)   You can now login back with the default credentials(admin/2n), choose a new password and register the device in your own new site following instructions from page: 2N IP intercom into My2N

Question 14

Change of billing information (company name & address) in My2N

Accepted Answer

If you want to change the billing information, please log into the  My2N  portal and follow the steps below.    click on the company selector  select the company you want to edit           The billing information can be changed only if no payment has been created by your company. If the company made at least one payment, please contact customercare@2n.com to change the company billing info for you.     open billing info menu  click on EDIT BILLING INFO

Question 15

Change to the new apartment license model in My2N

Accepted Answer

Please note that the old license model (ordered through Customer Care) is no longer supported therefore it is necessary to change it now before your site expires.          How the old license model looks like?     If your business model is  Custom  , you are using the old license model, which is no longer supported and cannot be prolonged.                   How to migrate to the new license model Migration to the new license model is a multi-step process and requires the cooperation of 2N Tech Support and the customer (company/site admin). The customer is required to create apartments and each device/user needs to be assigned to a corresponding apartment with a limit of 4 paid devices (phones, tablets, and 3rd party devices) per apartment.  Creating apartments and assigning devices  create an apartment     assign devices to a corresponding apartment     check if all devices are assigned to a corresponding apartment     repeat the process until all devices (excluding the intercoms) are assigned to the correct apartments       Once the model is changed by the technical support all users will be logged out from their application, it is necessary to log back in.       Contacting the 2N Tech Support If you have all devices assigned to a corresponding apartment, now contact 2N Tech Support and ask them to change the license model. You can contact 2N Tech Support using the My2N form or send a reply to an already-created ticket.    Changing the type Once you receive an e-mail from 2N Tech Support that the model has been changed, you need to set the type, as you were previously using the old apartment model it is wise to choose a new apartment model.                     Paying for the new model Once you have migrated to the new model, you can pay via credit card directly from the My2N portal and take advantage of automatic recurring payments or order an apartment license from your distributor in the form of a voucher code that you will have to activate manually, ordering numbers:  9137958 — My2N Annual Apartment Subscription (Where to buy?)  02683-001 — My2N Annual Apartment Subscription (Where to buy?) -   US & APAC ONLY           How many licenses you should order? If you are not sure how many licenses you need to buy; just check the site dashboard.    Even though 5 apartments are displayed, only 4 require a license because the fifth apartment is either empty or using a device in local mode. Per the picture below you need to order: 4x 9137958 OR 4x 02683-001 -  US & APAC ONLY

Question 16

Company Admin - Add/Delete

Accepted Answer

The Company admin role can be granted or remove only from the COMPANY level in the Company admins section.  Navigate to the COMPANY level You can move to the COMPANY level by clicking on the company in the top left corner (1) and selecting the company where you want to add or remove company admin or using the link in the section Site users - "Company admins" (1)   Add a new company admin Once you will be on the COMPANY level open the section Company admins (2)After opening the section, use the CREATE ADMIN button (3) and fill in the user's email, first and last name and click Create Admin (4).    Delete a company admin In the same Company Admin section at the COMPANY level, use the three-dot menu (5) and select Delete User (6).

Question 17

Configuration of the switch codes on the My2N Cloud

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. This article is showing you how to configure the switch codes within the My2N cloud to be able to open doors. In case you don't have an electric lock connected to the intercom, please read the following articles before configuring the switch:   Electric locks in 2N IP Intercom accessoriesConfiguration of electrical outputs on 2N IP Intercoms Step-by-step Guide Firstly it is necessary to configure the switch codes under the intercom in your My2N account.   1) On your My2N site, go to section devices -> choose the intercom you want to configure -> click on the 3 dots -> choose option "edit device".      2) Now, go to the section switch codes. Here you may enable/disable the particular switch, change the DTMF code for each switch and decide if the switches are managed by My2N or not.    3) The codes are uploaded into the intercom automatically if you have selected the option "managed by My2N". However you can also take a look into the intercom settings and verify if the codes have been uploaded into the intercom or in case you have chosen the option "not managed by My2N"  the codes can be configured in the following section Hardware -> switches in the web interface.   Switch 1 would be used to control the connected electric lock to the Output1.            In the Old Web Interface:            In New Web Interface:  Switch 2 would be used to control the gate connected to the Relay1:            In the Old Web Interface:               In the new Web Interface:  Switch 3 would be used to control IP WebRelay via HTTP commands, controlled output would be set to none. Gold License required for sending HTTP commands.            In Old Web Interface:              In the New Web Interface:  Switch 4 would be used to to control the connected electric lock to the Output1 when the code is entered by keypad only.             In the Old Web Interface:                In the New Web Interface:  4) In case of some issues with the opening of the door via the DTMF code, please verify the following section Calling -> SIP 2 -> Audio -> DTMF receiving and enable both  SIP INFO/RTP. In the Old Web Interface:    In the New Web Interface:

Question 18

Credit card - How to change it

Accepted Answer

If you want to change the credit/debit card information due to expiration of the card or you wish to use a different card, follow the instructions bellow:    Short guide on the website  Go under "Subscriptions, licenses" (1), click on " How to change credit card" (2)  Check the short guide (3)    Step by step guide  The recurring payment has to be disabled to change the credit card info  Go under "Subscriptions, licenses" (1), see the "Recurring payment" and select "DEACTIVATE" (2)      If you don't see the "DEACTIVATE" (2) button, that means recurring payments are not active, to enter new credit card details please proceed by clicking on the "ACTIVATE" (3) button  Once you will deactivate your recurring payments you need to activate them again by clicking on "ACTIVATE" (3), but now use a different credit card  If you don't see the "ACTIVATE" (3) button please proceed by clicking on "Purchase subscription for the 2N Mobile Video service" (4) shown bellow      After choosing the monthly or annual subscription your will be redirected to the payment gateway where you fill in the new card details:    Please note that once you will re-activate the subscription, a new payment will be processed which means that you will pre-purchase additional credits

Question 19

Delivery solution with My2N automation

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Description Imagine that you have a separate delivery room in your apartment building, your package arrived and you are not at home, how can you receive it, how can you grant access for the delivery guy and also "follow" him to the delivery room with usage of My2N? Sure you can have two intercoms with the display or same amount of buttons for each resident, so the delivery guy could call you also from the indoor intercom, but this may cause impracticality for the delivery guy (as he needs to find you on the list and call you again) and overall higher cost of the installation, in that case, you can use following automation to "forward" the call automatically to the indoor intercom. In that case, you can have only one button unit at the door to the delivery room.    How to set up My2N & Intercom's switches First of all, you need to have your devices and users added to your My2N account and assigned them under its correct button. In the Switch Codes tab, you need to fill another switch code for the delivery solution. This code is then used in the automation to trigger the whole event. To be able to also open the door for the delivery guy you need to synchronise this code with your already setup switch for the door, in our example, we used Output 1 for opening the doors that we've synchronised with the Switch 2 (Delivery) so when we trigger the delivery button in the app it will also trigger the Switch 1 simultaneously.   Make a secondary switch for the delivery solution       Synchronise the delivery switch with the door switch (Intercom at the Main Entrance) In the Old Web Interface:    In the New Web Interface:          Automation & HTTP API In order to make this work, you need to make automation that will send an HTTP command to the other unit, to start calling the number that was called from the main entry device. But first is necessary (recommended) to set up an Account on the delivery room device that has a call control privileges and will authorise the HTTP command, it could be also done without authorisation but it is considered as a security flaw. Download automation: Delivery.amAfter that you are ready to make or upload the automation to the main entry device; please fill the DTMF code according to the Switch 2, that you've filled in the My2N. Please use the correct username and password that you've set for the HTTP account and fill the Formatter with the following HTTP command: https:///api/call/dial?number={1}/2The delay determinates after how many second the delivery room unit will call back to the Mobile Video app after you let the delivery guy in, please set at least 5 seconds so the previous call is properly ended.   Set up HTTP API account (Intercom inside, at the delivery room)     Create automation (Intercom at the Main Entrance)       Requirements    Active My2N account (paid or trial)  Two intercoms (firmware 2.30 or higher)  Enhanced Integration license (Order No. 9137907) for both intercoms           Compatible hardware and adjustable parameters   Date of automation design: 09/07/2020 Firmware Version: 2.30.2.39.7   List of compatible Hardware:  2N IP Verso  2N IP Solo  2N IP Vario  2N IP Base  2N IP Force  2N LTE Verso  List of adjustable automation parameters:  DTMF code  Delay (to maintain reliability do not use lower than 5 seconds)  IP address for the HTTP command  Username & password for the HTTP request         Note   When you have multiple users under one calling number (ring group) the delivery room unit will call back to everybody in the same ring group, not just the one number that picked up the call on the main entry unit.

Question 20

Dormakaba locks - How to integrate one or more  in your My2N site

Accepted Answer

Since we are able to make communicate My2N cloud with Dormakaba cloud, you will be able to integrate Dormakaba locks on your My2N site and manage them. Only Saffire EVO LZ Series locks are supported You can use an existing site or create a new site for that. Both models are eligible for the integration. Dormakaba requires a 6 Digits PIN, so, if you are using an existing site make sure that you modify the default digits number in the My2N settings to 6 (1) :    The integration by itself has 3 distinct phases: Activate the integration on My2N Pair the integrated devices in your siteProvide access to dedicated users   Activate the integration on My2N and Dormakaba sides :   The first step will be to start the Activation. Go to Integration (1) section and Click on the DORMAKABA (2) name or the Arrow (2) on the Dormakaba inset :   Then, press on ACTIVATE INTEGRATION (3):  In order to activate the Dormakaba integration, you will have to provide some administrative details regarding your installation as Country (4), State or Region (4) and ZIP or Postal code (4):  You are ready to ACTIVATE (5):    Pair the integrated devices in your site: You have now, activated the integration. You can see an inset with all administrative details you just filled and confirmation that you are connected to Lyazon cloud (6). Lyazon cloud is the Dormakaba's cloud name. You can at any moment DEACTIVATE (7) the integration, but it is not recommended as you will lose all configuration and accesses. And you finally can INVITE a NEW INSTALLER (8) for working on the Dormakaba side. The installer is somebody who will have access to Dormakaba cloud and knows how to pair devices in it :    When you invite the installer, you will need to provide his Name and Surname, Email address (9) and SEND the INVITATION (10):  You will get confirmation that the invitation has been sent and that the request is active (11), you can cancel the invitation (12) at any moment  and Invite a new installer (13) if needed (It is recommended not to forget removing the installer after the installation) :   When you sent the invite, the installer will receive an email from Lyazon Onboarding team :  He will have to presson  the Let's get started button and Sign up:   Then, this installer will have to download in Apple Store or in Google play the App Dormakaba Lyazon Utility:   Next,  he can open the App and login with the just created Username and Password. He will see the list of 2N sites where he is expected to pair devices. He will press on the Arrow in order to continue:        From now, the Installer might need to factory reset the lock :  Remove one battery from the lock and wait at least 10 secondsReinstall the batteryAs soon as you hear the clutch motor “whir” and see a blue LED, immediately perform the following:    Long-press the white square on the front of the lock and enter the keypad command:  * # 0 #The lock should flash a yellow LED, confirming the reset command was acceptedWait about 30–45 seconds for the lock to restart               After that, on the Lyazon App, he has to click on  Find device which are ready to pair:  Quickly, he should be able to see at least one device after he entered the code:   * # * #    Afterward, he will press on the device name or model at this point and a serie of different screens will appear:   And he will see the default device name and different details and press on Configure NetworkHe will have to enter the wifi's name to be used and its Password, and press on Apply WIFI CredentialsCheck the time settings and press on ApplyChoose a name for the device and press on Start Commission We are supporting the  Dormakaba Saffire EVO LZ Serie. the Saffire™ EVO LZ-M which is part of it, offers 2 locking modes, the Normal and the Toggle modes:  Normal Mode automatically secures the door behind you every time it closes, requiring an access credential to re-enter (for all locks). Toggle Mode allows the door to alternate between locked and unlocked states, letting users leave it freely open and locked only when manually secured:   The important thing, is now, to choose the appropriate mode to integrate to commission the lock. Two options are offered but it is important to choose ONLINE mode exclusively, the Offline mode not being supported:   Finally, we will have the confirmation that on the site Test2, 1 lock has been commissionned, and that its name is Test Office. You can also search for another lock to commission (As rthe name chosen will be the same that the one showing in the App, it is recommended to :  Now, the device is visible on the My2N site and you can see  and modify some details:  You can see:  Status ONLINE/OFFLINE Battery LevelWi-Fi signal StrengthLast configuration dateLock ModelFirmware versionMAC address To modify if needed: Device Name (The Device's name will be the one which will be visible on the App, therefore, it should be as clear as possible in order to avoid any confusion. It might be worth naming it accordingly with the Apartment it is tied with)Apartment where it belongs, by default no appartmentVolume of the sound emitted by the lock while usedOne touch relock which will, if activated allows the lock to relock with a single touch on the keypadThe auto relock delay (5s by default) Provide access to dedicated users: Now, you have integrated the Dormakaba lock to your My2N site. But it is still not visible for any user, and they cannot use it from their My2N App:        To make it visible, you will have to set the Access Group as per our other Access Units. As the user needs to be able to access the device under the calling section, the site requires an active Mobile Video subscription for his mobile or his apartment. Again, in order to avoid any confusion, it is worth setting the Access group with the full Apartment and not just with a single user)   Additionaly, in My2N platform from the Access Section, there is the possibility to generate a PIN code which will authorize to grant access to additional user(s) despite the device gets offline and will not be able to communicate wih the cloud. For that it is just needed to Generate it and set a validity time. Once set, the PIN code cannot be changed or deleted  until the validity time is expired. this is why, it is recommended to set the validity period as short as possible. Everybody using this code will get access through the door:

Question 21

Dormakaba - My Dormakaba lock stopped working - What can you check?

Accepted Answer

An installor came and onboarded a Dormakaba locks in my My2N site. Everyting is working fine and suddenly, the lock stopped working. What can I do? The 1st thing to do is to verify your device in My2N site and check what are its statuses: Is it Online? Is the battery level sufficient? The Wi-Fi signal is it strong enough?  In case the device is Offline, run those tests :  **1# → Internet Connectivity?  Blue/Red = NO,  Blue/Green = YES   **2# → See any Wi‑Fi/AP in range?  Blue/Red = NO,  Blue/Green = YES  **5# → Wi‑Fi module communication?  Blue/Green = YES,  Blue/Red = NO  If the results are negative or/and the device does not respond, verify the batteries:  Eventually replace them and make sure you have 3 similar AA alkaline batteries. If the signal is weak, verify with your ISP if the minimum requirements are still fulfilled:  2.4 GHz Network (802.11 b/g/n) ONLY  VLAN  Multi-Cast Traffic Filters Enabled  After all those verifications, if you did not succeed to make the locks work again, contact us reporting an issue from the App or from our site, directly with this Link

Question 22

Firmware Update via My2N

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. The My2N Management Platform allows you to easily update the firmware of your 2N OS devices.  Update via My2N  Log into the My2N portal and locate the device  Select correct My2N Site (1)  Open the "Devices" (2)   Open the Device details Click on the desired device (3), or, click on the tree dots (3) on the right side and select "Edit device" (4)   Perform the update remotely  View the release notes "See the benefits" (5) containing all changes and improvements  Update the device using one of the UPDATE (6) buttons Upgrade process will reboot the unit, causing it temporarily show as "Offline" in the My2N device overview    Update via device's web interface    If the update via My2N won't be possible, you can always try to use the intercom's web interface to update the firmware using a file or online update.     We recommend doing a configuration backup before you proceed with the update.     Open the Remote Configuration  Expand the Remote Configuration Services menu by clicking on the arrow (1)  Click on the "OPEN CONFIGURATION" (2)     Intercom's web interface  Fill out the login credentials (3) Log into the Intercom (4) Note, device password is not linked to the My2N account password: From Old Web Interface:   From The New Web Interface:   Perform the update manually Click on the "System" (5) In the Old Web Interface:  In the New Web Interface:   Select the "Maintenance" (6) tab and then click on the "Upgrade Now" (7) buttonIn the Old Web Interface:              In the New Web Interface:      Upgrade process will reboot the unit, causing it temporarily show as "Offline" in the My2N device overview

Question 23

HAR file - How to generate them for Chrome

Accepted Answer

Opening the Developer tools If you are having issues with My2N website in Chrome, open the page you are having issues on in Chrome (My2N in our example):  Access the Developer tools of Chrome which you can open by clicking on the 3 dots in the top right-hand corner (1) -> More tools" (2) -> Developer tools (3)  You can also right-click on the page and select "Inspect"  Alternatively you can use Ctrl+Shift+I or simply press F12 key on your keyboard   Preparing to record the logs  Once you have the Developer tools open go to "Network" (1) and check the "Preserve log" (2)  Make sure the logs are being recorded which is indicated by the red recording circle (3)   Clearing the logs  If you happen to click elsewhere before the test begins you can clear the log by clicking on the "Clear network log" (1) button Clearing the logs will not stop the recording    Recording and downloading the logs Now you are ready to start replicating the issue:  When you click on any interactive feature on the website a log will be recorded on the right side (1)  Replicate the issue, step by step  Then download the logs by clicking on the "Export HAR" dowload button (2)  Downloaded HAR file can then be sent to our support for further analysis

Question 24

How to provide logs from the My2N application

Accepted Answer

There are 2 ways how you can download or send us the logs from the My2N application. This method works for both Android and iOS platforms.        Method 1: Using report form The first way how to send us the logs is to use the report form directly in the My2N application. This option is the best if you don't have any active cases and you are not in touch with 2N Technical Support yet. You can just simply click on the option "Report a problem" in the settings of the app.       Please note that to be able to effectively analyse logs sent from the app - 2N Technical Support needs as much info related to the issue as possible. Please do not forget to always specify:  Time/date of the issue (call with the issue)  Ticket number - in case you are already in touch with 2N Technical Support and you are sending new logs related to the issue/case which has been already reported to 2N Technical Support.  Proper description - what exactly is happening, what do you see/hear, when it is happening, during incoming or outgoing calls, the app in foreground or background (closed or locked phone), etc.         Method 2: Send logs to your email (if you already have a ticket with Tech Support) This second approach is better in case, that you are already in touch with 2N Technical Support and you are requested to provide new/additional logs. You can send the logs directly to your email and then attach the logs to the case which is already opened at 2N. Logs can be downloaded by tapping 7x on the version of the application in Settings > About the app and sending the logs to your mail or saving it to your smartphone.    If you are able to easily replicate the issue, it is better to start with a clean log file before you replicate it, here is how to delete all old logs, so you can provide our Technical Support with logs that contain only the reported issue:   Do not delete the logs if the issue occurred in the last 2-3 days (maximum size of the log file) and you are not able to easily reproduce it

Question 25

I did not received an e-mail

Accepted Answer

If you did not receive an e-mail to activate your My2N account or reset your password:  Check the validity of your e-mail address you have entered  Check your SPAM folder  If the SPAM folder is empty, please check with your e-mail administrator/provider if the domains  below are not blocked:   q1.mail4eshop.com - (88.208.103.192)  q1.mailq.cz - (88.208.103.164)  q2.mailq.cz - (88.208.103.165)  q3.mailq.cz - (88.208.103.166)  q4.mailq.cz - (88.208.103.167)  If none of the above has helped you resolved the issue, please contact our 2N Technical Support here.

Question 26

Indoor Touch 1.0 - How to configure 2N IDT1.0 to make and receive calls through My2N

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. There are two modes of the SIP registration of the 2N Indoor Touch unit to the My2N portal:    Local  -  this mode is free of charge   and allows you to use the 2N Indoor Touch in your local network. The reason why you can choose this mode is to make the configuration of the intercom easier so it is not necessary for you to disable the automatic configuration and you can just simply add the 2N Indoor Touch in your local mode and the intercom will be configured automatically. In this mode the 2N Indoor Touch has to be placed in the same LAN as the intercom.    Cloud  - this mode allows you to make the calls from the 2N Indoor Touch to the 2N Mobile Video application and vice versa. You can use this mode in the situations where the unit is placed in a different LAN than the intercom.     1. Local mode  You can add the 2N Indoor Touch by clicking on the Devices button and then the ADD DEVICE button. Then choose 2N Device option.   Figure 1: add new device  Figure 2: choose 2N device      In the next step you will be asked for putting of the serial number of the device and then you will name it.Finally you will confirm it by clicking on Next below right. Indoor Touch devices do not have security code.     Figure 3: add device serial number and 2N Indoor Touch identifier     Name the device - this is a name which will be shown in your My2N account (in this example the name of the device is Entry Hall)2N Indoor Touch identifier - this is the device name of the 2N Indoor Touch - see the picture below for the location of the Identifier (in this example the identifier is 2NIndoorTouch-540956           Figure 4: 2N Indoor Touch identifier 2. Cloud mode In My2N press button Devices in order to see your devices. Find your 2N Indoor Touch you wish to manually register to My2N.Press Details button (right arrow icon) to edit details of your 2N Indoor Touch unit.  Figure 5: Cloud registration In device details, switch Connection mode to Cloud by clicking on it.  Figure 6: Cloud registration The SIP registration details can be obtained in the 2N Indoor Touch device detail setting in your account (refer to Figure 4). In device detail, click on the arrow on the right to the "2N Mobile Video" section and then you will see the SIP Proxy credentials.  Figure 7: SIP proxy details Now, you need to enter the SIP details to the 2N Indoor Touch unit, either locally or over its web configuration interface. Locally - tap on the 2N IP Mobile icon.  Figure 8: 2N Indoor Touch cloud registration In app please tap on My2N Mobile Video  Figure 9: 2N Indoor Touch cloud registration On next screen activate My2N Mobile Video  Figure 10: 2N Indoor Touch cloud registration   On next screen, insert login details for your device obtained from My2N (  please use device details from your My2N account  ) and press Login button  Figure 11: 2N Indoor Touch cloud registration   If you entered correct details, your 2N Indoor Touch successfully registers to My2N.    Figure 12: 2N Indoor Touch cloud registration     What to do next: Once you configure all your devices, please see below which step needs to be taken next.  - Please set intercom's buttons in order to point them to mobile device you wish to call from intercom to.    In order to make calls from intercom to 2N Indoor Touch devices, buttons on intercom needs to be configured to call correct 2N Indoor Touch devices. For detailed information how to set buttons, please visit following article: How to configure call settings for the IP intercom

Question 27

Indoor Touch 2.0 - How to configure 2N IDT 2.0 to make and receive calls through My2N

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. There are two modes of the SIP registration of the 2N Indoor Touch 2.0 unit to the My2N portal, 2N Indoor Touch 2.0   does not require any further subscription:      Local  -   and allows you to use the 2N Indoor Touch 2.0 in your local network. The reason why you can choose this mode is to make the configuration of the intercom easier so it is not necessary for you to disable the automatic configuration and you can just simply add the 2N Indoor Touch 2.0 in your local mode and the intercom will be configured automatically. In this mode, the 2N Indoor Touch 2.0 has to be placed in the same LAN as the intercom.    Cloud  -    and     allows you to make the calls from the 2N Indoor Touch 2.0 to the 2N Mobile Video application and vice versa. You can use this mode in situations where the unit is placed in a different LAN than the intercom.    Caution   2N Indoor Touch 2.0 require firmware version 4.7 or higher           1. Local mode  You can add the 2N Indoor Touch 2.0 by clicking on the Devices button and then the ADD DEVICE button. Then choose the 2N Device option.       In the next step, you will be asked for putting the serial number of the device, then you will name it and put the 2N Indoor Touch 2.0's ID.Finally, you will confirm it by clicking on NEXT below right (and also on one upcoming window).                Device name - this is a name that will be shown in your My2N account  (in this example the name of the device is Indoor Touch 2.0)   Device ID - this is the device name of the 2N Indoor Touch 2.0 - see the picture below for the location of the ID   (in this example the ID is IDT20)               2. Cloud mode  In My2N press the button Devices in order to see your devices. Find your 2N Indoor Touch 2.0 you wish to manually register to My2N.Press the Details button (three dots icon) to edit the details of your 2N Indoor Touch 2.0 unit.    In the device's details, switch Connection mode to Cloud by clicking on it (see below).     The SIP registration details can be obtained in the 2N Indoor Touch 2.0 device detail setting in your account (refer to the previous picture). In device detail, click on the arrow on the right to the "2N Mobile Video" section and then you will see the SIP Proxy credentials.    Now you need to enter the SIP details to the 2N Indoor Touch 2.0 unit, either over its web configuration interface (or locally).In the web interface go to Intercoms > My2N and enter here the My2N details from the previous step according to the picture below and confirm it by clicking on USE (below right on the picture below).        Please set the intercom's buttons in order to point them to the device you wish to call from the intercom.         In order to make calls from the intercom to 2N Indoor Touch 2.0 devices, buttons on the intercom need to be configured to call it. For detailed information on how to set buttons, please visit the following article: How to configure call settings for the IP intercom

Question 28

Integration the Grandstream HT801 with 2N IP Intercom

Accepted Answer

In this manual, we will show, how to integrate the Grandstream HT801 with our intercoms using direct calls and SIP Proxy.   Requirements    intercom firmware version - 2.30.2  HT801 firmware version - 1.0.21.4  optionally SIP Proxy - My2N, NetStar (4.4.21), etc.          Direct calls      HT801 configuration There is no need for any configuration of the HT801 to be able to receive calls directly, you just need to know its IP address. The IP address can be retrieved by pick up the phone, press *** and after you enter a voice menu select parameter 02. If you have correctly enabled DHCP server the HT801 will tell you its IP address.  In order to make a call from the HT801, you need to access the menu first with pressing *** and using parameter 47.  After the message is played you need to dial an IP address of the called device divided with * and accept it with # or wait few seconds (for example 192*168*50*142#).          Intercom configuration  Create a user for the HT801 and assign it an IP address, that you've found in the previous step in this format sip:    Assing this user under a Quick Dial Button.    If you also want to receive calls from the HT801, you need to set the correct Answering Mode in the intercom, it is set to busy by default.       SIP Proxy      HT801 configuration     1. First you need to register Grandstream HT801 in My2N, see this FAQ: How to add a 3rd party SIP device/Application        2. Connect the HT801 to your network and find its IP address, the IP address can be retrieved by pick up the phone, press *** and after you enter a voice menu select parameter 02. If you have correctly enabled DHCP server the HT801 will tell you its IP address.     3. Use this IP address to connect via the web interface, default credentials are admin/admin.         4. Enter the FXO PORT configuration and fill up the credentials for registering to PBX (use the credentials from My2N).             Intercom configuration 1. First, register your 2N IP Intercom in My2N, see this FAQ: 2N IP intercom into My2N using the Security Code 2. In My2N configure calls from 2N IP Intercom to Grandstream HT801, see this FAQ: How to configure call settings for the IP intercom

Question 29

IP intercom - How to configure call settings  from My2N platform

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.  Prerequisites:  2N IP intercom  firmware version 2.32 or higher   .   2N IP intercom  needs to be connected to the Internet  .     2N IP intercom  needs to be set in Automatic mode in My2N.      Completed Step 2 - Where to call?  - you need to have at least one other device already added to My2N (smartphone, tablet...).         Step by step guide In My2N press button Devices and then click on the intercom device to access the configuration of the 2N IP intercom.   Then click on Call Settings.     A new window will appear. You will need to give a name to the label (1), this name will be visible in the device's directory. Then, you need to choose which device (smartphone, tablet or answering unit) you wish to call, when someone presses a dedicated button(2) of the 2N IP intercom. You can choose up to 10 destinations for each button (but only one apartment at the same time). Don't forget to save (3).   After you save your settings, the 2N IP intercom is configured by My2N immediately. Now you have successfully configured call settings for the 2N IP intercom. You can configure another one by repeating previous steps and choosing different intercom added in your My2N account. All the buttons if they point to at least one destination will automatically pushed in the device's directory. They won't in case it is existing but not pointing to any destination. Moreover, in automatic mode, the button number one will be automatically pushed to the main button of the intercom. In the Old Web Interface:    In the New Web Interface:

Question 30

Mobile Video troubleshooting

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. This FAQ describes, what you have to check when issues with your My2N account and related devices appear. In most of the cases a malfunction is caused by some missing configuration.  Below you find the most common issues and their solutions. FAQ describes possible issues on side of My2N server, intercom or your mobile device. Not all the steps will give you a solution, but some of them will give you a root of the problem, which you can later report via the support form in your My2N account.    What should I check on the side of the My2N  What should I check on the side of the My2N app  What should I check on the side of the 2N IP intercom  Has the intercom proper connectivity to the internet?  Router settings (for Mobile Video and Remote Configuration services)  Which details you should provide to Technical Support?   What should I check on the side of the My2N   Are the devices successfully added, enabled and registered? On the page "Devices" you can find overview of all the added devices The column "Device status" shows current status of the device:   Registered  -    Device is successfully registered with the My2N server (In case of My2N mobile app it means that the app is currently opened and on the foreground)      Ready    - This status is shown for the application registered with the My2N server but currently on the background of your mobile device     Not registered    - Device was previously registered with the My2N server but it is no longer registered at the moment. Check the configuration and connectivity of the device, this can also refer to licence expire. Can be applied for all the types of devices.    Missing call settings   - Intercom is registered with the My2N server, but you have not configured call settings. Edit the intercom and click on call settings. Then configure the buttons.     Credentials needed   - This status means that device was created within the My2N server, but the device was not configured yet. Configure the device to register it with the My2N server.      Are subscriptions for the devices already purchased? On the page "Devices" you can find overview of all the added devices. The columns "Device status" shows the current status information of the device. Other device states from above are still applied:  Ready/Registered - Device is being used under the free trial period and/or the license has been paid. The device is working as intended  Deactivated - Device 2N Mobile Video has been disabled under the "Devices", "Device" and "2N Mobile Video" tab   Unlicensed - Together with Use Available Credit -   Subscription was paid but the credit was not assigned to this device or apartment, you can click on Use Available Credit to use available credits in the site If you using Residential site model, make sure that the smartphone device is assigned to the corresponding apartment  Unlicensed - Together with   PURCHASE -  No subscription purchased, you can click on PURCHASE to buy a new subscription You can purchase subscription via entering a credit/debit card or by purchasing a credit voucher from your nearest 2N Distributor     Are there any Phonebooks created?  In case that everything from the previous step looks fine but you are not able to reach any device from your mobile app, then the devices are not in the Phonebook or in different one If not configured other way, app is using the default phonebook. You can check it on the page of the particular device    In section "Call Settings" and "Phonebooks" you can check which devices are added to the default phonebook or create another one.     What should I check on the side of the My2N app Always check whether you have the latest version of the app in Google Play for Android devices or in App Store for iOS devices, next steps:  When using My2N app always remember to uninstall the old 2N IP Mobile application. Also DO NOT use this app in combination with My2N app as it does not support push notifications  When everything looks fine, but you are still not able to register your app with the server, then test the same on different internet connections  Communication has to be fully transparent. Some mobile carriers can block SIP traffic or certain ports. If you were able to do successful test on different connections but your mobile data, then contact your operator about possibility to enable SIP traffic for you  If your phone does not ring when the app is on the background (status in the web interface of My2N server is Ready), then try to change something in your phonebook as described above and wait whether the change will be written into yours app phonebook or not Open My2N app, click on Settings and Advanced Settings:       The application registered:      The application is trying to register:   The application is not registered and the previous registration failed:     If you are facing some troubles with the app - try to uninstall the app, restart the phone and install it again.   What should I check on the side of the 2N IP intercom Below you will find a few steps which need to be checked on the side of the intercom in case of any issues. However, before you will continue with these steps always check whether the intercom has the current FW version! The latest FW version for the intercoms can be always downloaded from our website here.  Is the configuration of the intercom configured to automatic mode or manual? You have two options on how to configure the intercom. The first of them is via Auto Provisioning and you can enable/disable it in the section "System" (1), "Auto Provisioning" (2) and "My2N" (3):  When the feature is enabled, then the device is configured automatically by the My2N server regarding your call settings  Under the Connection State, you can check the My2N Status (4) It is recommended to keep this feature enabled:       Has the intercom proper connectivity to the internet? The simplest way how to check the internet connection for the intercom is by using the in-built ping tool:  It can be found in the section "System" (1), "Diagnostics" (2) and "Diagnostics" - "Diagnostic Package" (3)  You can ping the proxy server directly by clicking on the "Ping" (4)    Input the My2N proxy address and click on Ping  Ping result should return: OK    When you need to use a static IP address, do not forget to also fill in the DNS servers  If the DNS is not set correctly, then the intercom won't be able to ping the My2N server or even register with it, as it won't be able to resolve the domain You can set this up under the "System" (1), "Network" (2) and "Basic" (3)   Once you will be sure about connectivity for the Intercom, you can also check registration status of the intercom in the section  Go under "Calling" (1), select "SIP2" (2) and then "Configuration" (3)  You can check the status on the bottom, under "Registration State" (4)     Router settings (for Mobile Video and Remote Configuration services) If your router supporst SIP ALG and UPnP features please make sure that the settings of those parameters are following:  UPnP enabled  SIP ALG disabled  UPnP (Universal Plug and Play) - is a set of networking protocols that permits networked devices, such as personal PCs, printers, mobile devices and so on to seamlessly discover each other's presence on the network and establish functional network services. SIP ALG (SIP Application Level Gateway) - This service is intended to prevent some of the problems caused by router firewalls by inspecting VoIP traffic and if necessary modifying it. Firewall setting: Domain names: *.my2n.com (* = "any".my2n.com)You can specify the servers:my2n.com (SIP server for calling)acs.my2n.com (Auto Configuration Server - server for synchronisation and configuration)knock.my2n.comproxy-{x}.my2n.com ("x" is a number of the proxy server, you can find it in the section "Calling"->"SIP2")tribble.my2n.com (server for secured remote configuration )gw1.rc-vpn.my2n.com (server for remote configuration - it is not used if firmware in IP intercom is 2.32 and newer)gw2.rc-vpn.my2n.com (server for remote configuration - it is not used if firmware in IP intercom is 2.32 and newer)  Ports: 80, 443, 5060 TCP and UDP, 5061 TLS, 5062 TCP and UDP, 5666 TCP and UDP, 30000 - 31 999 UDP  Minimum upload and download speed: 640 kbps + some reserve  IPS(Intrusion Prevention System) has to be disabled or adjusted to be able to allow SIP communication.  Issues are still not resolved When you go trough all the steps mentioned above and also other FAQ's about My2N service and you are still not able to make the whole setup work, then you can contact 2N technical support directly from the My2N portal:  Support link is always at the left bottom corner (1) of the web page. Once you click on it, you can describe your issue via our online form  Always describe your issue in detail as the most possible (2) detailed info can speed up whole troubleshooting process  Once finished, hit "SEND" (3) and await response from the Technical Support on the email of the account you are currently logged as:   Alternatively, you can visit 2N Website and Support | 2N    Which details you should provide to Technical Support? To be able to identify the root cause of the issue it is always better to provide as much info as possible. Here is the list of the most common questions that should be provided during the initial phase of the troubleshooting:  What type of phones (type, version of the system) have you tried?  And what were the results with each model?   What is the behavior of the audio/video issue?  Is audio/video working once you are connected into the LAN network?  Is the audio/video working once you are connected via 3G/4G/5G?  In which direction the audio/video does not work? Intercom to Smartphone or Smartphone to Intercom, or both?  What version of the app do you have? Have you tried updating the app?  Have you tried uninstall app, restart the phone and install it again?  What type of the internet provider do you use in case of LAN and in case of 3G/4G/5G?  Could you please also verify the following on your router:  UPnP is enabled  SIP ALG is disabled

Question 31

Multifactor Authentication (MFA) - How to enable and use it in My2N Platform

Accepted Answer

If MFA is enabled, only mobiles or tablettes with at least iOS 3.9.0 App version and Android 3.7.4 will work. If in the whole company, one device does not fulfil the minimum prerequisites, the MFA won't be enabled. From now, all administrators will be able to enable and use Multifactor Authentication (MFA) in order to login their My2n account. Here are the steps for enabling it and then to use it. How to enable MFA For that, the administrators will have to login in their account. Onced logged, they will need to select to select their account (1), then select their User Profile (2):    He will see a new page, in which he he will be able to enable MFA (3), but at this moment Two-factors recovery codes are still greyed-out:    After selecting to enable Two-factors authentication, a pop-up window will appear asking to download a "safe" authenticator, if he still does not have any installed. Moreover, he is warned that if he is using the My2N mobile app, setting up two-factor authentication will log him out of it. And he is invited to click on NEXT (4):  For this example, we have chosen to use Google Authenticator. A new pop-up window appears with a QR code and a code to use in the Authenticator App:  On the Application, click on + sign (5), and choose which method you want to use, The QR code (7) or the setup key (6):  After scanning the QR code or entering manually the code, a new line will appear on your App with the account information (8) and the PIN (9) which can be used, and the time validity of this PIN (10)(max approx 30sec):  In case the PIN will shortly looses its validity (less than 10 sec), you will see that its color will change as its time validity. In this case, it migh be worth waiting few seconds and getting a new PIN:  However, while the authentication code is valid, enter the value in the platform (11) and save (12):  Then, finally, you will see a last pop-up windows with 12 recovery codes. You will, now, have the possibility to copy them in a safe place (13). You will be able to save them later, but once confirmed they are saved (14), you will be able to confirm them (15)     How to use MFA Now, you have enabled Multifactor authentication and copied somewhere the recovery codes. Next time you will need to long in, you will see the changes. The very first step is always the same. Same URL, same user name (email) and same password and login page:    But, then, you will have to write down the code provided by the Authenticator App and, then, log in.  In case the code has expired you will see this message and you will have to write down a new code:  Finally, you are logged in. In case you lost access to your Authenticator. You have lost your mobile, or forgot it, or any other reason, you can hit the Can't access authenticator link:  This is the moment to use the recovery codes you have already saved previously:    You can choose any of them and use it on the page you will get after clicking the link. I will use the first one, but any of them is valid:  You are now logged in again. If you go under your account section/user profile, you can see the recovery codes codes:   The one which has been already used is blurred. It is a one time  code, so it is not valid any longer. But you can use, in future , any the of unused codes for the same purpose. You can copy the remaining valid ones, delete all of them or generate new ones. In this case don't forget to save them again in a safe place.   Finally, you might want to momentally or always stop using the authenticator. In this case, just go to the same section and hit Disable two-factor authentication :  And you will have to confirm it, by hitting the unlink button:      If you would need to use it again, you will need to re-enable it as shown at the beginning of the FAQ.   What if admins loses access to the MFA authenticator and does not have generated recovery codes   In case this situation happens, the admin will have to create a ticket to support by calling to the appropriate number or by filling the form on https://www.2n.com Then: We will ask him for another admin on the site to prove that it is actually him that wants the reset of the MFA - Potentially for Site admins this can be company admin or another Site adminIf there is no one else to confirm we will ask him for any other way to prove his identity (Call/ID etc.)Request will be created to the dedicated team (AiO) to remove the second factor from his profileRecommendation will be given to the admin to generate recovery codes next time

Question 32

My2N - 2N Mobile video credit vouchers and licenses

Accepted Answer

The My2N Management Platform is a powerful cloud-based platform that makes managing and configuring the devices in your project’s solution more efficient. My2N cloud includes video calling from an IP intercom to a smartphone or a tablet, this feature usually requires purchased credits in the site credit pool. Site administrators can purchase the credits themself or order any amount of credits as a voucher from our distributor.   This article describes how our distributors can purchase the credit vouchers from us and how the customers can apply the credit voucher received from the distributor to add the credits to the credit pool. Please click on the part you are interested in and it will be displayed for you.      How to purchase credit vouchers and licenses (our distributors only) This process can be used by our distributors only. Normal customer's accounts do not allow you to perform such actions. If you are not a distributor and would like to order the credit voucher, please contact your local distributor. Prerequisites Registered account in My2N platform How to register in My2N platform Activated purchasing vouchers by our Customer care Purchasing the credit voucher In your My2N platform account, go to section Subscriptions, licenses and select 2N MOBILE VIDEO VOUCHERS.     Define the parameters of the credit voucher.  Voucher name - the name of the credit voucher  Number of years - how many years this subscription will be for  Number of subscriptions - how many paid devices will be usedAfter you enter all the details, you can see the total value of the subscription. In this example, the subscription for 10 devices for 1 year will be created.      Subscription type - you can switch to Apartment model subscription, then the voucher value is counted per apartment     Continue to CHECK THE ORDER.     You can purchase the credits by using a credit card or by using an invoice.    Getting the voucher code Overview of the payment can be seen in company section Payments.Open the license keys detail and then the prepared voucher.     This is the voucher code, please send it to the customer and ask to follow instructions from the second part of this article.The validity of the voucher is always 3 years. Once expired, the codes cannot be used anymore.When the code is used by the customer, it is moved to the USED tab and cannot be used anymore.    Purchasing the license   In your My2N platform account, go to section Subscriptions, licenses and select LICENSES.      Enter the serial number of the 2N device for which you want to purchase the license.      Choose available licenses you want to purchase and go to the next step.      You can purchase the licenses by using a credit card or by using an invoice.           How to to apply the credit voucher from the distributor Prerequisites Registered account in My2N platformHow to register in My2N platform Voucher code received from your local distributorThe validity of the voucher code is 3 years. Once expired or used on your site, it cannot be used anymore.   Applying the credit voucher In your My2N platform account, go to section Subscriptions, licenses and select the first option.     Use your voucher code here. You will see how many credits will be added to the credit pool after the voucher activation.    You need to confirm the activation of the code in the next step.If some devices are waiting for the credits, they will be immediately used after the confirmation.    Now the code has been used and credits have been added to your site's credit pool.

Question 33

My2N account management (company/site admins & users)

Accepted Answer

This FAQ describes the difference between sites and companies in your My2N account. Once you create your My2N account, the company and site is created by default. However, you can create multiple sites within your company and you can also create other companies. If you have more companies you can easily switch between them.       General recommendation   The general recommendation for the integrators is to keep only one company and create a new site for each installation. There are exceptions, when you need to create a new company instead of a new site:  Different billing info (invoice address) is needed for a new installation – billing info is defined per company          COMPANY     Company contains sites  Several companies can be created under your account  Billing info is defined on the company - only one billing address can be defined per company  Admin of the company can see all sites and it's devices.    Creating a COMPANY   Company can be created in the upper left menu by using button "Create Company". If you have more companies under your account, you can switch between companies in the same menu.    Adding and deleting the COMPANY ADMIN  First, log in to your My2N account. This account must have a Company admin role assigned. Then click on  Company  in the top-left corner:     Now click on the Company where you wish to change admin:     Click  Company admins  :     Click CREATE ADMIN  :     Fill in the email, name and surname of the new Company admin and then click CREATE ADMIN :    Now the new Company admin with an email ending with @2n.com is created:     If you wish to delete the former Company admin, you need to be logged in as a new admin. Please open the email message that was sent to the new admin's address and you will find there a link "VISIT COMPANY".   Click on the link and you will be logged in as a new admin with an automatically-generated password. It is recommended to change this password. Please go to Company admins -> select yourself   -> click CHANGE PASSWORD:      Now go to the  Company admins  list (  Company  -> select Company   -> Company admins   ) and you can delete the old admin with the trashcan icon:         Deleting the COMPANY   If you wish to delete a whole Company, please contact our Technical Support. You can find contact information  here  .    SITE     Site contains devices and users  Can be created within specific company  Each site has a different My2N ID.  Newly created site has to be enabled by 30 days trial activation.  Calls between devices can be done only within the specific site. You cannot make calls between the sites or between the companies.     Creating a SITE   Site can be created by clicking on the button  "New site or create site"           Adding and deleting the SITE ADMIN  If you wish to add or delete the Site admin, please log in to your My2N account as a Company admin or Site admin, choose the correct Site and then click  Site users  :     Now click CREATE USER  :     Fill in the email, name, surname and select the role of a new Site admin and click  CREATE USER  :     Now the new Site admin is created.   If you wish to delete the former Site admin, you need to be logged in as a new admin. Please open the email message that was sent to the new admin's address and you will find there a link "VISIT SITE". Click on the link and you will be logged in as a new admin with an automatically-generated password. It is recommended to change this password. Please go to Site Users -> select yourself   -> click CHANGE PASSWORD:      Now you will be able to delete other Site admins or users. Just go to  Site users and use the trashcan icon.    Adding and deleting the SITE  If you wish to add   a new Site   or delete the old one, log in to your account as a Company admin and click  SITE  :     Now click on  CREATE SITE  :     Name the new  SITE (1) and Choose the selected language (2) which will be used for the communication between the Platform and the users and the NEXT(3):       Fill the Mandatory details(4) and again NEXT(5)      Choose the Site type(6), then NEXT(7) . A detailed description of the Site type(8) will be displayed in the next step and finally CREATE SITE(9):          Now the new Site is created. You can switch between Sites by clicking on Site in the top left corner. If you wish to delete a Site, click  Company  -> select your Company   -> click Sites. Here you will be able to delete a Site. Please mind that at least one Site must remain under a Company and it is not possible to delete all Sites.           Change SITE Type  : If for some reason, yoiu need to change the site type, at any moment, you can go on the same Company dashboard, you will find the the sitye in question and its current type (1), then hit the 3 dots (2) and Change Site Type (3):

Question 34

My2N apartment Admin Features

Accepted Answer

Apartment Admin can create, update or delete users in their apartment directly from My2n platform. For that the user must be granted with Apartment Admin rights by site or company admin:    If the user is a brand new user he will need to confirm his account by hitting the confirmation button (1) in the email he will receive immediately after the site or company admins created, login with temporary password (2), eventually modify it in the User Profile Section.      Or, he has to login the platform with his email and Password:      Then, as apartment admin he will have 3 possible options :  CREATE USER (3)CREATE VISITOR (4)GENERATE PIN (5)                 CREATE USER The Apartment Admin will create a new user with granting him/her with new Mobile Video service (if the number of paid devices is not exceeded already in the apartment). He will be allow to grant the same person with BT credentials to use the Mobile Access services, if the apartment happens to be part of an Access Group and rules. He can eventually, add a phone number for informational purpose    In case the limit number of licenses is already reached the apartment, the admin will see this message indicating it.   Eventually he would need to require to site admin to create a new apartment. In case the apartment is not part of any access rules or if the site is not set for enabling BT credentials to users, Mobile Access won't even be visible:  Again, if the Apart Admin would like to provide such service for his apartment, he would need to require it to site admin. CREATE VISITOR As the Apartment Admin was already able to do directly from the App, he will be able to create visitor from the platform.  And again as in the App he will be able to modify the visitor, the time validity:  Or suspend the PIN and generate another one afterward:  GENERATE PIN Or if a visitor without My2N App needs to enter your premises, you can send him a specific PIN to be used on the intercom or Access Unit's keypad :

Question 35

My2N app access - How to set it up

Accepted Answer

To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing. We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .   For a brand new site in My2N - Start with online pairing first! Once you have your 2N devices in My2N and first cloud access is assigned, you can also create offline paired credentials on the device itself - you must create a separate user in the device directory for that. If you create offline paired credential first, after enabling the cloud access, already created offline credentials will stop working. For already running My2N site - If your site in My2N already uses offline paired credentials which you have created on the devices by enabling online pairing (enable My2N app access for at least 1 user) all offline paired credentials will be revoked. We recommend switching those offline paired users to online pairing. If not possible, you must create offline paired access for those users again.     Minimum required iOS / Android versionAndroid versionMy2n App versioniOS versionMy2n App version10 and higher*3.0.0 and higheriOS 16 and higher*     3.0.0 and higher   * Using Android 8 or 9 , or iOS 15 will partially work, advanced features will not be available. Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technolgy, like almost every smartphone these days. There is a communication between the smartphone and 2N® IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption). Requirement   2N IP Verso with firmware version 2.33 or higher Bluetooth module (order no. 9155046) connected to 2N® IP Verso (or to 2N Access Unit) via internal Verso bus cable. My2n App app version 3.0.0 for iOS and Android Bluetooth enabled on the phone Location enabled on phone (for Android only)   Step by step guide - How to setup Online Pairing between My2n App and 2N IP Intercom 1) On an existing my2n site, create an Access Group:                                     And then edit it with device, user and eventually apartment :        Add all devices, the users will have access to with the Access group:      Add all users, the Access group allows using the previously added devices:      You can, then, add apartment the same way. It will be mandatory in case of residential model site. 2) After, you will need to enable My2n App access for the user: But then you will see under site users that the option is greyed out and crossed:     So you will need to first allow it. For that, you can either directly click on the crossed icon, then choose ACCESS section and CHANGE CONFIGURATION:      And you will be redirected automatically to the Site settings section. Or you can directly go to the Site settings section and check the Manage My2N app section checkbox:        You will see new windows with several warnings, asking you to choose the best option for BT connection, and claiming that managing access using both 2N Access Commander and My2N simulteanously is not a supported scenario.  Therefore, if you think that this is the best option for you, all can decide to continue by hitting NEXT :      You will see a new window, showing you if one or more location IDs that  have already been used in the site, or not. If you do see a location ID with format acxxxxxxx , be aware that you are certainly using Access Commander, at least were using Access Commander in past. Then, you can decide to go forward by hitting NEXT button:  The last chance for you to change your mind and decide to keep working, eventually with Access Commander regarding BT access, is then offered to you by default. In this case just hit CONFIGURE:    If you finaly decide to want to use My2n Online pairing for BT access, choose Manage via My2N:      If you finally decide to want to use My2N Online pairing for BT access, choose Manage via My2N. If you recognize that an already existing location ID is the one created when you offline paired a mobile with a physical device (Not Thru ACOM), you can choose it and the user using offline pairing will be able to have the Offline pairing working. Or you can choose to generate one randomly or set your own ID. Or you can generate a new ID for online pairing and afterward offline-pair a mobile directly with the intercom or the Access Unit, and it will work. Then hit on CONFIGURE.   Now, the My2n App Access icon  is no longer crossed and you can enable it directly by hitting directly the new icon or by using the "..."          3) Once this done, the user, if he has the My2n App installed on his mobile with the required Android or iOS version, will see appear on his App the below feature that he will have to activate:        4) The app will start searching for devices in proximity.        From now, If you are using Online Pairing, you can see all devices in proximity that you are entitled to use.       Here is the link for How to set up Offline Pairing

Question 36

My2N - How to sign up

Accepted Answer

Go to the My2N Portal Open your browser and navigate to the official My2N website: my2n.com    Click on CREATE MY2N ACCOUNT On the homepage, select Create My2N account to begin creating your account or alternatively go to Sign Up in the top right corner and on the next page click on sign up here.    Add your details – Next, fill in your personal information and your company name. Fields marked with a star are required in order to proceed. Provide First name and surnameProvide a valid email address. This will become your login email and will be used for verification.Next add your Company nameDon't forget to check the My2N Cloud agreement and "I am not robot" checkFill in optional fieldsClick on the CREATE ACCOUNT     If you’ve filled in all the fields correctly and click CREATE ACCOUNT, you should see the following screen:    Verify Your Email - You’ll receive a confirmation email. Open it and click the verification link to activate your account.What If I Don’t Receive the Verification Email? In such case follow this link for steps  I did not received an e-mail  This link is only valid for 72 hours and after this period its no longer valid    Create strong password and click ACTIVATE ACCOUNT    Now you are logged in in My2N site and immediately prompted to create new site.    With this account set up you can now manage and create other companies and sites: My2N account management (company/site admins & users) Also now you can add or delete other admins:  Company Admin - Add/Delete

Question 37

My2N/KONE integration

Accepted Answer

Please ensure that the KONE company provides you with a building ID. Once you have your building ID, please contact 2N support to enable the integration under your account and provide them with the received building ID.   1) Create an apartment on the My2N site. Go to the section apartments -> click on the option create apartment -> give it a corresponding floor, number and name it -> click on the option create apartment.      2) Go to the site settings -> elevator integration. By default, the integration is enabled. Here, choose the corresponding elevator core and destination. You can enable/disable Landing Call and Destination Call on this page as well. Click on the option save changes at the bottom right corner to make the changes.     Landing Call: Automatically call the elevator to the floor where a tenant enters the building. Destination Call: In addition to the Landing Call functionality, automatically preset the elevator to stop at the floor where the tenant's apartment is located.       The Destination call and the Landing call can be configured separately for each user and intercom. For the specific user in the section site users -> access -> Elevator integration.       For the specific intercom in the section devices -> access -> Elevator integration.      3) Activate the elevator integration on the intercom. Go to devices -> click on the intercom ->      add the intercom to the corresponding apartment -> go to the section access ->      Click on the option set integration -> choose the corresponding elevator core and destination. You may also set up the distance to elevator which changes the waiting period of the elevator. The period can be set up to 30 seconds long. For example, if the elevator is further from the entrance, you can configure the longest waiting period. Click on the option Save settings.       When the icon under the integrations tab is blue, it means that the elevator integration is active on the intercom.      4) Create an access group. Go to the section access settings -> click on the option create access group -> name the group > click on the option create group.      5) Configure the created access group. Click on the created group.       Firstly, go to the devices section -> click on the option add device to group -> select the device -> click on the option add to group.      Secondly, go to the users section -> click on the option add users to group ->       Select the user or create a new one-> click on the option add to group.      Lastly, go the apartments section -> click on the option add apartment to group ->      Select the apartment or create a new one -> click on the option add to group.      6) Add the user to the apartment as well. Go to the section apartments -> click on the correct apartment ->      Go to the section users -> click on the option add users -> select the user -> click on the option add users.      7) Add credentials to the user in the section site users. You may use a PIN code, RFID card/key fob, and My2N app access.       After all these steps are completed, you have successfully configured the integration.

Question 38

My2N - Low audio issue

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Codec settings Once added to My2N, the intercom is configured to support both the highest quality and most widely used codecs. This ensures that the audio is of the highest quality when calling the application, and it also ensures compatibility with most third party SIP devices. However, it may happen that your SIP device is using different codecs. That's why each of our intercoms offers individual codec settings. The settings can be accessed from My2N through the remote configuration, using the open configuration button.     In the intercom Old Web Interface you have to click on the dark blue menu Calling -> SIP 2 -> Audio. Here you will see the codec settings.  In the intercom New Web Interface you have to navigate through Calling -> SIP 2 -> Audio.  The G.722 codec is used for calls to the My2N app. However, not all SIP devices support this codec. For this reason, different codecs can be set to different priorities. Most of SIP devices uses G.711 (PCMA/PCMU), that is why they are set as priority 2 and 3 respectively. It is very important to know, that the more codecs are enabled, the more the communication is prone to issues. It is not recommended to have all codecs enabled. In case you are experiencing low volume issue with G722 audio Codec with highest priority, you can try this very audio codec configuration, and ususally, it solves significally the issue:    Or  We just removed the G.722 codec from the available codecs and modified the priority with the others. You can use that model as example and try to modify or adjust accordingly with your local prerequisites. Audio settings All 2N intercoms also do have their internal audio settings where you can increase the overall volume in the Master volume setting. Furthermore, you can adjust the sound properties even more in the Adaptive Volume. It can be set in a way it filters out the background noise that might interfere with the overall sound and it can also increase the gain of all sounds above a certain set treshold. This is ideal for noisy environments such as production halls or main roads.    Or  3 module IP Verso installation When installing the IP Verso in the 3 module version, make sure the microphone is in the correct position as the picture bellow shows:

Question 39

My2N platform and 3rd party SIP calls

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. 3rd party SIP calls allow visitors to reach tenants on their mobile phones via the public network and open the door by entering a code on their phone. In order to do that, you wil need to make some modification in your existing site or just set properly your new site   Set SIP profile for individual devices in the intercom configuration interfaceSo go to the each device web interface and register it on a SIP provider  platform which allows public calls:In the Old Web Interface: In the New Web Interface: As for other SIP providers, they will provide you with credentials and SIP addresses and other specifications.My2n Is using SIP account 2 , so use any other SIP account and set properly the details you received in SIP X(1)/Configuration(2) section.Mostly make sure, when it is finbished that your device is properly registered in the SIP account (3)Enable the service in My2N site settings In My2N site settings (1), go to Calling (2) section and authorize (3) the 3rd Party calls in this siteActivate 3rd party SIP calls for individual devices and select the configured SIP profile for public network calls:Hit on the intercom's name or on the 3 dots in ordet to edit it. In Device detail, activate 3rd Party SIP Calls service Choose the SIP account where you have registered the intercom on the SIP provider platfor, in our case the SIP1. Remember that  for this purpose, it cannot be the Account 2 And then ACTIVATE In the device (1) intercom’s call setting (2) section , add apartment (3) to the intercom button Provide the users' phone numbers in user detail and enable to call from intercom In Site users (1) section, under User details (2), you can write the tenant's phone number (3) and the Apartment (4) they are tied with . Bust mostly , you have to  write the Phone number which should be called (5) and allow (6) to be called and finally Save Changes (7).Notify your tenants which switch codes can open the door. When they press the button tied to their Apartment, they will be called on their mobile phones over the mobile network. During the call, if they enter the code followed by *, the appropriate switch will activate and eventually open the door.(Be just aware that not all SIP providers support DTMF sending and/or might block them or limit them somehow, so the door opening by using codes from mobiles won't work; the code will need to be used on a keypad.)

Question 40

MY2N Platform Security Overview

Accepted Answer

My2N is a cloud platform hosted on Amazon service (AWS). Our Information Security Management System follows the best practices of AWS security. The modern cloud solution offers a lot of advantages in the field of security such as:  24/7 intrusion and performance monitoring  Instant deployment of the latest security updates  My2N platform provides various services such as for example 2N Mobile Video and 2N Remote configuration. These services require multiple communication interfaces between the My2N cloud components and the 2N devices described in the following scheme.    Figure 1: interface scheme

Question 41

New API Authentication Method for My2N Integrations

Accepted Answer

PAPI Auth v.2   I am getting 404 or 500 when initializing the login flow Please ensure that you are using the correct endpoints; Auth v.2 login phase uses a different domain and that you are using the proper curl:  Initialise login flow:https://auth.my2n.com/self-service/login/api Submit login flow:https://auth.my2n.com/self-service/login?flow={flow_id_from_previous_step}       I am getting 404 when submitting the login flow The flow_id parameter in the submit request does not exist.       I am getting 410 when submitting the login flow The flow_id has expired; ensure you use the exact flow_id returned from the previous step when submitting the login flow.     I am getting 400 when submitting the login flow Always check the returned message in the JSON body for more information. There could be multiple reasons, such as:  The provided credentials (username or password) are invalid.There is already an active session for this user.The flow_id parameter is missing or malformed.      I am getting 401 even with a valid token If you receive a 401 Unauthorized response, verify the following:  The user account used for authentication does not have MFA enabled. If MFA is active, disable it or use a different account for API integration.The token is correctly included in the Authorization header using the format: Authorization: Bearer You are not including an outdated x-api-key header in your request.      I am getting 409 during authentication If you encounter a 409 Conflict error when attempting the old authentication process (Auth v.1), it means that your account has already been migrated. The Auth v.1 method is deprecated; you must use Auth v.2 from now on. See more info in our documentation. Auth v.1:  Step 1 : [POST] https://my2n.com/middleware/api/partner/v1/auth  Auth v.2:  Step 1: [GET] https://auth.my2n.com/self-service/login/apiStep 2: [POST] https://auth.my2n.com/self-service/login?flow={flow_id_from_previous_step}      Can I activate MFA on the migrated account used for API? No, these credentials are intended for machine-to-machine (M2M) communication and therefore must not have Multi-Factor Authentication (MFA) enabled.   If your company admin account requires MFA for security reasons, please create a separate account without MFA dedicated to API communication.     How can I ensure there will be no downtime during the migration? The Auth v.1 endpoint returns 409 Conflict if the provided user has already been migrated and requires Auth v.2. Clients could implement an automatic upgrade mechanism to switch to Auth v.2 and retry the request upon receiving this status code.     How can I see if my account is already migrated? Login to my2n.com and go to your profile. If you see the option to activate Multi-Factor Authentication (MFA), your account has been migrated and you must use Auth v.2 to use the Partner API.

Question 42

New Site models - Differences and Examples

Accepted Answer

In this article, we will explain what are the new site models and which ones are suitable for what type of installation and how it works. The new sites models appeared on 2025, February the 19th.   Site type overview When creating a new site on your My2N account and choosing a name for your site:  There are 2 site models to choose from following types - "Residential" and "Commercial"  Note - If you want to change the site type from commercial to residential, all mobile devices and indoor units must be assigned to an apartment.         When you select the "Residential" site model, you basically decide to pay paid My2N services Per Apartment.  The device limit per apartment is 4 smartphones or 3rd party devices, to which the site admin needs to purchase the subscription Every answering unit (2N answering unit, smartphone or 3rd party device) must be assigned to an apartment The 2N answering units are free of charge    If you decide to choose this model, you will see a new window where you are required to say what better describes your project:        Apartment building  Single-family home  This is just informational and does not change anything for you.   Free calls from 2N units to mobile phones for residential sites Those who meet the requirements can have free calls from and to intercoms within a single residential unit. However, several conditions must be met. For the intercoms, these are: Valid only for new sites (created after 24. February 2025)Valid for intercoms that were added to My2N site after 24. FebruaryValid for residential sites only (single-family homes and apartment buildings)only one apartment per site even with multiple intercoms WARNING: This does not apply to any OEM units, its for 2N devices only. For indoor units its: Applies to new residential sites created in My2N after 15th October 2025Valid for indoor stations added to My2N site after 15th October 2025Each indoor station comes with a free apartment license (calling up to four mobile phones)Applies to all 2N OS-based indoor stations (2N Indoor View, 2N Indoor Compact, 2N Clip, 2N Clip 2wire-IP, 2N Indoor Talk), as well as 2N Indoor Touch 2.0. The 2N IP Handset and the 2N IP Phone D7A are excluded.     Commercial (ideal for office or mixed-use buildings) When you select the "Commercial" site model  you basically decide to pay paid My2N services Per Device.  Those paid devices are smartphones, tablets, answering units of other manufacturers, IP phones of other manufacturers but, 2N® IP Handset, 2N® IP Phone D7A and the 2N® SIP Speaker Horn as well            If you decide to choose this model, you will see a new window where you are required to say again what better describes your project:     Office (self-explained by itself).Mixed-use, in case the buiillding contains offices and residentials sections.And Other, in case you don't find a category in which can your project belong.  And again, whatever is your choice within those 3 choices, it does change anything. This is just informational.   Note -If you want to change the site type from commercial to residential, all mobile devices and indoor units must be assigned to an apartment.     Examples      Residential Apartment model allows for easy and cost effective management of Intercom units, Answering units and Smartphone units. Intercom units are common for all Apartments and therefore it is not recommended to assign Intercom units directly to the Apartments.  Creating an Apartment In this example, we will use an Intercom unit at the door (IP Base), an Answering Unit in the Apartment (Indoor View) and two Smartphone devices.  To create a new Apartment, select "Apartments" (1) tab and click on the "Create Apartment" (2)  Configure the Floor, Number and the Apartment name of the housing unit  Finish by clicking the confirmation "Create Apartment" (3) button   Creating an Intercom Once the Apartments are created, add the Intercom:  Click on the "Devices" (1) tab and then on the "Add Device" (2)  Fill out the Serial Number and Security Code   Do not assign it to any Apartment  Finish by clicking "NEXT" (3)   Creating a User/Smartphone Device Next step is to create a User, a Smartphone Device and assign both of them into an Apartment:  You can assign up to 4 Smartphones/Tablets or 3rd Party devices into the standard My2N Apartment  Click on the "Devices" (1) tab, then on the "Add Device" (2)  Create a new user or select already existing one (3)  Fill out the credentials and then assign the device to the corresponding Apartment (4)  Complete the process by clicking "NEXT" (5)   Creating an Answering Unit The 2N Answering units are free of charge. Every answering unit (2N answering unit, smartphone or 3rd party device) must be assigned to an Apartment:  You can assign multiple Answering Units to a one Apartment  Click on the "Devices" (1) tab, then on the "Add Device" (2)  Fill out the Serial Number and Security Code   Assign the corresponding Apartment (3)  Finish by clicking "NEXT"   Setting Cloud mode for the 2N Answering Unit Set the configuration mode of the 2N Answering units to "Cloud":  Click on the "Devices" (1) tab  Locate the Answering unit and click on it  Locate the "Connection mode" (2) and switch it to "Cloud" (2)  Lastly click on "SAVE CHANGES" (3)   Intercom call settings Last step of basic Apartment site configuration is to set the Call Settings in the Intercom:  Click on the "Devices" (1) tab and then select the corresponding Intercom (in our example IP Base)  In the Intercom device, click on the "Call Settings" (2) tab on the top Under the "Call destination" select the corresponding Apartment (3) from the dropdown menu Under "Button label" you can set the name of the QuickDial button for the Apartment  If no label is selected, the name of the Apartment will be used (in this example it would be "G-A1")  You can also create a different Phonebook to restrict Mobile Video access to certain Intercoms  Apartment Overview Once all Smartphone devices and Answering units have been added, you can check the list of Apartments and the number of active devices inside:  Click on the "Apartments" (1) tab and the list of Apartments (2) will show up  Each Apartment has a Name, Floor, Access (if enabled), number of Devices, number of Users, Paid Services toggle and Apartment Status  The status bar under "Devices" shows the current number of licensed devices inside the particular apartment  Each green bar represents a one Smartphone/3rd party device  2N Answering Units are not represented by the green bar, as they do not require a license    The total number of devices of the Apartment is shown next to the status bar  This includes Smartphones/3rd party devices and 2N Answering units    Commercial     Commercial type of site can be applied to office buildings, Mixed-use buildings or to any other building which does not match with any listed purposes. In this example we will use one Intercom (2N IP Solo), 1 Answering unit (2N Clip) and 1 Smartphone device.   Note -If you want to change the site type from commercial to residential, all mobile devices and indoor units must be assigned to an apartment. Creating an Intercom  Click on the "Devices" (1) tab and "Add Device" (2)  Fill out the Serial Number and Security Code of the device  Finish the device registration clicking on "NEXT" (3)   Creating an Answering unit  Click on the "Devices" (1) tab and "Add Device" (2)  Fill out the Serial Number and Security Code of the device  Finish the device registration clicking on "NEXT" (3)     Setting the Cloud mode for the 2N Answering unit Set the configuration mode of the 2N Answering units to "Cloud":  Click on the "Devices" (1) tab  Locate the Answering unit and click on it  Locate the "Connection mode" (2) and switch it to "Cloud" (2)  Lastly click on "SAVE CHANGES" (3)   Creating a Smartphone device In this example, we will create a Smartphone Device with a name of "Receptionist":  Click on the "Devices" (1) tab and "Add Device" (2) Select "Smartphone or tablet" and "Create a new user" Input the user credentials Finish adding the device by clicking on "NEXT" (3)      Intercom Call Setting In order for the Intercom to reach the added devices, you will have to configure the Call settings in on the Intercoms device page:  Select the Intercom unit from "Devices" (1) tab  Click on "Call Settings" (2) on the top Select the devices to be called under "Call Destination", from the dropdown menu (3) Lastly save the changes made, by clicking on the "SAVE" (4)   Intercom Switch Codes You can also set the switch codes which will appear in the My2N app:  Click on the "Devices" (1) tab and select the Intercom unit (in this example IP Solo)  On the top, select the "Switch codes" (2)  Next, enable the switch by turning on "Managed by My2N", enter DTMF code and name (3) of the unlock button Lastly click on the "SAVE" (4) button    However, in ALL TYPES OF SITES MODELS, you will have the possibility to create apartments and eventually, be able to call all devices belonging to the same apartment in call settings. Apartments are mandatory if you choose Residential model, but just optional in case you choose Commercial model.

Question 43

Offline Pairing - How to set it up

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The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing. We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .   For a brand new site in My2N - Start with offline pairing first! And always use the very same device for all offline paired users. Once you have your offline paired users, you can also create online paired users from the platform. You will need to go to Site Settings/Access/Configure and then choose Manage via My2N  then Yes, and I want it to keep working - you will find the device which has been used for Offline pairing, so choose it. And finally Configure. All users which will have Enable My2N App Access enabled and which will be part of an or more access rules will be online paired.  Minimum required iOS / Android versionAndroid versionMy2n App versioniOS versionMy2n App version10 and higher*3.0.0 and higheriOS 16 and higher*     3.0.0 and higher   * Using Android 8 or 9, or iOS 15 will partially work, advanced features will not be available. Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technology, like almost every smartphone these days. There is a communication between the smartphone and 2N® IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption). Requirement   2N IP Verso with firmware until 2.50, 3.0 only give PIN code and newer one gives QR codes. Bluetooth module (order no. 9155046) connected to 2N® IP Verso (or to 2N Access Unit) via internal Verso bus cable. My2n App app version 3.0.0 for iOS and Android, for QR code pairing 4.1.0 on Android and 4.4.0 on iOS are the minimum versions  Bluetooth enabled on the phone Location enabled on phone (for Android only) *Xiaomi Poco phones may not be compatible with WaveKey when app is on background    Step by step guide - How to setup Offline Pairing between My2n App and 2N IP Intercom   To improve the user experience and streamline the device pairing process, we have introduced a new QR code-based pairing method. This update is part of our ongoing effort to enhance usability and security, particularly in scenarios where using PIN could be riskier. QR code pairing simplifies the process while increasing strong cryptographic verification, supporting offline pairing use-case. Online pairing remains unchanged. Users can now pair their device with an intercom by scanning a QR code that contains the intercom’s public key information. This QR-based pairing method is accessible directly from the main dashboard and is added next to the the existing PIN code method. 1)       Please open web configuration of 2N IP Intercom and navigate: In the Old Web Interface to section Hardware -->  Extenders and locate Bluetooth module.Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module In Pressing the Bluetooth symbol, you will be able to open the door by tapping the Bluetooth icon on the Bluetooth module.                                                   In the New Web Interface to section Access --> Modules --> Bluetooth  Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module      2) Install My2n APP app from the official OS store (Google Play, iTunes) to the mobile device of the user you wish to assign Bluetooth access to. 3) In the intercom's web configuration, please navigate to section Directory --> Users (1) and create the user you wish to grant Bluetooth access for.Fill in a username and scroll down to the User WaveKey parameter(2). Click on the Bluetooth icon as shown on the picture below to pair via this device, to the Bluetooth module with the app on the mobile phone.                                                                                          Firmware 2.32 to 3.0.2                                                                     Once you do, a PIN code and a QR code for pairing with the app in a phone will be generated as shown on the image below: Default PIN validity is 1 hour. You need to pair a mobile phone before this time expires.Note: PIN validity can be changed in section "Services --> WaveKey --> Pairing Mode Settings". The lenght of the PIN code is not changeable. It just has been increased for security reason 4) Please go to close proximity (1-2 meters) of the 2N IP Intercom you just configured for pairing with the app. 5) When in close proximity to 2N IP Intercom equipped with a Bluetooth module, run the application and tap the + sign and then The QR Code option (1), Scan the QR code obtained from the device's web interface (2), Click on Start Pairing (3) and once done, confirm by hitting OK (4)     If you choose to use the PIN option:      tap the + sign and then The QR Code option (1), Enter the pairing PIN provided by the intercom or from Access Commander (2), Click on Start Pairing (3) and once done, confirm by hitting OK (4)   6) The app will start searching for devices in proximity. Please note that if the Bluetooth is in touch mode, you need to touch the Bluetooth reader first to trigger the pairing sequence.          From now, If you are using Offline or Online Pairing, you will see the devices you are paired with.   Here is the link for Online pairing :  How to set up My2N app access

Question 44

Overview of the Ports, Domains and Codecs of My2N and Elevator Center

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If everything below is set up properly, your network does not block anything and you are still not able to establish a proper connection, please check if SIP ALG is not enabled on your router in case it isn't please disable it and restart your router.           Minimum upload and download speed: 640 kbps + some reserve 2N devices require standard internet access in order to use My2N services. There is no need to configure your firewall if you use the standard settings. If your internet connectivity is fully blocked by a firewall or NAT, you need to permit the following and also configure your device in a way it matches the required codecs listed below (Codecs are not needed for Elevator Center as device s there are not meant to receive SIP calls): Domain names: *.my2n.com (* = "any".my2n.com)my2n.com Full list of domain names: (if firewall does not support wildcard)   Domain  My2N  Elevator Center  acs.my2n.com  Auto Configuration Server - server for synchronisation and configuration  Auto Configuration Server - server for synchronisation and configuration  knock.my2n.com        proxy-{x}.my2n.com  SIP server for calling ("x" is the number of the proxy server, you can find it in the My2N portal > device details > SIP Proxy)  Not needed for EC  tribble.my2n.com  server for secured remote configuration  server for secured remote configuration  certificator.my2n.com  server for generating certificates for secured connection with My2N cloud  server for generating certificates for secured connection with My2N cloud   utility.my2n.com         update.2n.cz  update server  update server  update-server.my2n.com  update server   update server   licenses.my2n.com  license server  license server     Ports and codecs*:    Port  TCP  UDP  Incoming  Outgoing  Usage  80  ✔  ✔     ✔  web interface (remote configuration)  443  ✔  ✔     ✔  web interface (remote configuration)  5060  ✔        ✔  SIP  5061  ✔        ✔  SIP TLS  30 000 - 31 999     ✔     ✔  RTP (audio and video) proxy       Audio codecs  Video codecs  PCMA  H.264  PCMU  H.265  G.722      *All ports tied with SIP or SIPS are not necessary for Elevator Center as are not necessary any audio or video codecs *Recommendation:  In case of use of a Firewall, disabling Proxy ALG on the FireWall is recommended to improve call quality and reliability.

Question 45

Register a 2N IP Handset to My2N or another PBX / proxy server

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CONFIGURATION   We add 2N IP Handset within the My2N account (how to create a My2N account as a 3rd-party device    Info   As it is not a standard intercom or 2N answering unit, the device can only be added to My2N as a "3rd-party" device, and its use by the 2N Mobile Video cloud service is thus charged.      In the detail of the My2N device you will then have SIP registration data for entering into the web interface of the 2N IP Handset device.      In the web interface of the 2N IP Handset device go to the Line section and you will immediately get to the SIP tab, where you fill in (see the picture below) in the category  Register Settings:Username - number given by the PBX (9691147035 in the example below)Authenticate User - ID used for authentication against the proxy (same as username with My2N)Authentication password - password provided by the proxySIP Server 1:Server Address - proxy server address (proxy-200.my2n.com in the example)Server Port is 5060 and transport protocol TCP.         At the top right check the Activate box under the Register settings and click Apply at the bottom of the page to save the settings.       Line Staus will then show us whether the device is successfully registered - see the picture above (Registered).   The 2N IP Handset has two SIP accounts, and can thus be registered (and make or receive calls) simultaneously at two exchanges - switchable at the top next tothe Line parameter.       CALLING  In the Value field we fill in the contact of the called party given by that PBX (e.g. 9691143791) and select the given SIP account in the Line field, which we registered to the PBX - see the picture below:    Info   SIP account, which will be used for the call can't be chosen directly on the device.

Question 46

Registration of LTE Verso to My2N and basic setup

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This guide describes how to connect 2N LTE Verso to LTE network and two following My2N services – 2N Mobile Video and 2N Remote Configuration.   Before starting please create your own My2N account according to this Video - My2N platform - registration and setup of cloud calling guide.      Insert a SIM card to 2N LTE Verso  Registering to LTE network  Registering the 2N LTE Verso to My2N cloud – 2N Mobile Video service  Entering the 2N LTE Verso's 2N Remote Configuration service   Insert a SIM card to 2N LTE Verso Before inserting a SIM card, it is necessary to disable the PIN code.You can do so by inserting the SIM to a standard cell phone. Most phones have the option to disable the the PIN in their settings.Here is an example from a Samsung phone. If you are not sure how to do it, please consult manual of your cell phone.    Registering to LTE network After inserting the SIM card to the 2N LTE Verso, you can observe behavior of  the red LED   placed under the Main Quick Dial Button to verify the status of the device.  Meanings of different signals are described in following table:    LED behavior  Meaning  Note  Diode is flashing after boot up  2N LTE Verso is connecting to the network  This is normal behavior.  Diode is off  2N LTE Verso is connected to the data network     Diode is illuminated for 5 seconds  SIM card error (SIM not inserted, PIN request enable or no active data service)  When this 5s timeout is over, another connection attempt is made and the LED starts flashing again.  Diode is flashing only  The LTE signal is insufficient  Check the area LTE signal coverage and antenna connection. Alternatively, use an appropriately placed external antenna. Caution – do not stick the external antenna to a metal surface!  SMS command 2N LTE Verso includes a set of SMS commands that help you identify the device state and configure the basic mobile data connection parameters. Send SMS in format state pwd= and intercom will return information about network and signal.       Registering the 2N LTE Verso to My2N cloud – 2N Mobile Video service Enter your My2N account, go to the Site you want to register the 2N LTE Verso, and follow these steps:  You can add the 2N IP intercom by clicking on the Devices button and then the ADD DEVICE button.  Select 2N Device.   In a new opened window, please fill in details about your 2N IP intercom.  Fill in the intercom's name (defined by your requirements in order to easily identify this device).  Fill in this device's serial number from the paper card that belongs to the device.  Fill in the security code from the same paper card.      You can find the Serial Number and My2N Security Code enclosed it the package.       The intercom will be seen as registered with missing call settings in a couple of minutes.   Meanwhile you can go ahead and add a device (or several) to be called when the button is pressed. Just click on the LTE Verso, device detail will open and then click on Call settings.   Now, you can make a call towards the device by pressing the button. With this, you have finished the basic set up.     Entering the 2N LTE Verso's 2N Remote Configuration service    2N’s free Remote Configuration enables you to fully configure 2N IP and LTE intercoms and Access Units using the   My2N   portal.   Accessing the intercom’s configuration interface only requires an Internet connection.       To enter the Remote configuration of your LTE Verso, go to the device detail and then click 2N Remote Configuration Services: Then click Open Configuration:  Now your browser opens a new tab with LTE Verso's web interface. You can now log in and fully configure your intercom.       Keep in mind that users created in My2N and Button settings are synchronized with the My2N cloud and changes of these has to be made inside of the My2N account.

Question 47

Sensitivity - Access_private

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2N Mobile Key version  3.2.0 or higher   You can set how sensitive the application will be regarding door opening. You can find this parameter in app's settings - Advanced  You can choose from different values: Normal  Normal sensitivity (most reliable)  Recommended where higher reliability is more important. It may be possible to open the door with a weaker reader signal.  Lower  Lower Sensitivity  Recommended where a more security is required. The reader signal must be stronger for the door to open.  Lowest  Lowest sensitivity (most secure)  Recommended where the most security is required. The reader signal must be very strong and it’s more likely the door opening will be refused. If this happens, bring your phone closer to the reader.  You may exclude specific devices from these global settings and apply specific settings to tem, individually per device, in Exceptions.

Question 48

SIP over UDP Support Ending in November 2025

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The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.  To improve the security and reliability of our services, we will be discontinuing support for SIP over UDP in My2N on November 1st 2025. SIP over UDP was available only for compatibility purposes or manual configurations. My2N has long used SIP over TLS by default, which provides encrypted and more reliable communication. To further strengthen our platform, we will no longer allow the use of this protocol.    In Order to ensure uninterrupted service, here are few steps that you are invited to follow:    Update all connected 2N devices to firmware version 2.40 or higher. The easiest way to do this is by using the Firmware Update feature directly in the My2N platform.  Devices running older firmware versions may experience issues once UDP is disabled, so we strongly recommend completing the updates as soon as possible. In case the firmware is too old, above 2.39 or lower, please follow the instruction from the below link in order to make it work properly:   https://www.2n.com/en-GB/faqs/2n-ip-intercoms-firmware-upgrade-kA0Rn000000tu4nKAA?category=intercoms&product=2n-ip-style    Your 2N devices are currently using manual SIP configuration with UDP:Put your device in Automatic SIP configuation mode  This will automatically change the SIP configuration to TCPIf, for some reasons, you do need to use manual mode, you will need to make this change manually from the device's web interface:Log in the device using Remote Configuration or locally with his local IP address in a browser:And go to calling section, under SIP 2/Configuration/Advanced settings/SIP Transport Protocol and change here from UDP to TLS. For Third Party devices or IP phone D7A You might change to TCP and use port 5060.If you have an Axis intercom, go to Communication/SIP/Accounts and edit the SIP account by clicking on the 3 dots  Transport mode was by default set to UDP, so change to TCP and save.Third Party devices, should be modified as well in their SIP configuration section from UDP to TCP.Due to the wide variety of third-party devices, we are unable to provide a universal guide. Please consult your device’s documentation or support resources for instructions specific to your model.  If your network uses a firewall or packet filtering, make sure your rules allow SIP traffic over TCP for successful registration and call setup.  Devices with older firmware versions and/or in manual configuration mode with the UDP SIP transport protocol enabled will experience problems because the UDP protocol will be terminated. We therefore strongly recommend that you perform updates as soon as possible.

Question 49

Site models - Differences and Examples

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In this article, we will explain what a site model is suitable for what type of installation and how it works.  Note - Once the site type is selected, it cannot be changed. You will have to create a new site with correct model selected.  If an incorrect site type is selected, you may need to delete the devices registered within and add them into the correct site instead.      Site type overview  Family home (Single Villa)  Apartment Building (MDU)  Other (office, retail , special-purpose)   Examples  Family home (Single Villa)  Device/User creation  Site role settings  Intercom Call Settings  Intercom Switch Codes   Apartment Building (MDU)  Creating an Apartment  Creating an Intercom  Creating a User/Smartphone Device  Creating an Answering Unit  Setting Cloud mode for the 2N Answering Unit  Intercom call settings  Apartment Overview   Other (office, retail , special-purpose)  Creating an Intercom  Creating an Answering unit  Setting the Cloud mode for the 2N Answering unit  Creating a Smartphone device  Intercom Call Setting  Intercom Switch Codes   Site type overview When creating a new site on your My2N account and choosing a name for your site:  There are 3 site models to choose from following types - "Family home" (Single Villa), "Apartment building" (MDU) and "Other" (office, retail, special-purpose)  Note - Once the site type is selected, it cannot be changed. You will have to create a new site with correct model selected If an incorrect site type is selected, you may need to delete the devices registered within and add them into the correct site instead    Family home (Single Villa) When you select the "Family home" site model, you will see all the details about the site type (what is the Family home type good for, payment information, limits of the site type):  The Family home site type is self-explained  It is suitable for a home with 2-3 living units     Apartment Building (MDU) When you select the "Apartment building" site model you will see all the details about the site type (payment model, administration, limits):  The device limit per apartment is 4 smartphones or 3rd party devices, to which the site admin needs to purchase the subscription Every answering unit (2N answering unit, smartphone or 3rd party device) must be assigned to an apartment The 2N answering units are free of charge     Other (office, retail , special-purpose) When you select the "Other" site model you will see all the details about the site type (what is the Other site type good for, payment information, limits of the site type):  The Other site type can be used for some office buildings or warehouse places with some gatehouses  This option supports up to 500 devices     Examples  Family home (Single Villa) In this example of a family with 1 Intercom at the door (2N IP Base), 1 Indoor answering unit (2N Indoor View) and 2 Smartphone devices.   Creating a User/Smartphone Device After adding the Intercom and the Answering unit you can add the Smartphones:  When adding the smartphone, you can assign them to specific users or you can create the users along the device itself  In our example, we will create Pamela Smith and Jim Smith along their respective smartphone devices    Site role settings You can setup various user roles under the User Detail:  As a Company Admin, you can create other Company Admins, Site Admins, Site users and change the priviledges of already existing users  As a Site Admin, you can create other Site Admins, Site users and change the priviledges of already existing users  As a Site User, you have no priviledges to configure the My2N Company/Site and devices  To setup the user roles of invididual user:  Go under "Site users" (1), select the user (in this example Pamela Smith)  Click on "User Details" (2) and select the "User role" (3) from the drop down menu   Intercom Call Settings In order for the Intercom to reach the added devices, you will have to configure the Call settings in on the Intercoms device page:  Select the Intercom unit from "Devices" (1) tab  Click on "Call Settings" (2) on the top  Enter a name of the call button (3)  In this example, the Indoor View device has been added before, next we selected the Jim Smith Smartphone (4) and also Pamela Smith Smartphone (4) from the selection  Lastly save the changes made, by clicking on the "SAVE" (5)   Intercom Switch Codes You can also set the switch codes which will appear in the My2N app:  In this case we have configured additional buttons -   Click on the "Devices" (1) tab and select the Intercom unit (in this example IP Base)  On the top, select the "Switch codes" (2)  Next, enable the switch by turning on "Managed by My2N", enter DTMF code and name (3) of the unlock button ("Front Gate" and "Main Door")  In My2N app, locate the Intercom unit, tap and hold on the unlock button for a moment - Two unlocking buttons will appear         Apartment Building (MDU) Apartment model allows for easy and cost effective management of Intercom units, Answering units and Smartphone units. Intercom units are common for all Apartments and therefore it is not recommended to assign Intercom units directly to the Apartments.  Creating an Apartment In this example, we will use an Intercom unit at the door (IP Base), an Answering Unit in the Apartment (Indoor View) and two Smartphone devices.  To create a new Apartment, select "Apartments" (1) tab and click on the "Create Apartment" (2)  Configure the Floor, Number and the Apartment name of the housing unit  Finish by clicking the confirmation "Create Apartment" (3) button   Creating an Intercom Once the Apartments are created, add the Intercom:  Click on the "Devices" (1) tab and then on the "Add Device" (2)  Fill out the Serial Number and Security Code   Do not assign it to any Apartment  Finish by clicking "NEXT" (3)   Creating a User/Smartphone Device Next step is to create a User, a Smartphone Device and assign both of them into an Apartment:  You can assign up to 4 Smartphones/Tablets or 3rd Party devices into the standard My2N Apartment  Click on the "Devices" (1) tab, then on the "Add Device" (2)  Create a new user or select already existing one (3)  Fill out the credentials and then assign the device to the corresponding Apartment (4)  Complete the process by clicking "NEXT" (5)   Creating an Answering Unit The 2N Answering units are free of charge. Every answering unit (2N answering unit, smartphone or 3rd party device) must be assigned to an Apartment:  You can assign multiple Answering Units to a one Apartment  Click on the "Devices" (1) tab, then on the "Add Device" (2)  Fill out the Serial Number and Security Code   Assign the corresponding Apartment (3)  Finish by clicking "NEXT"   Setting Cloud mode for the 2N Answering Unit Set the configuration mode of the 2N Answering units to "Cloud":  Click on the "Devices" (1) tab  Locate the Answering unit and click on it  Locate the "Connection mode" (2) and switch it to "Cloud" (2)  Lastly click on "SAVE CHANGES" (3)   Intercom call settings Last step of basic Apartment site configuration is to set the Call Settings in the Intercom:  Click on the "Devices" (1) tab and then select the corresponding Intercom (in our example IP Base)  In the Intercom device, click on the "Call Settings" (2) tab on the top Under the "Call destination" select the corresponding Apartment (3) from the dropdown menu Under "Button label" you can set the name of the QuickDial button for the Apartment  If no label is selected, the name of the Apartment will be used (in this example it would be "G-A1")  You can also create a different Phonebook to restrict Mobile Video access to certain Intercoms  Apartment Overview Once all Smartphone devices and Answering units have been added, you can check the list of Apartments and the number of active devices inside:  Click on the "Apartments" (1) tab and the list of Apartments (2) will show up  Each Apartment has a Name, Floor, Access (if enabled), number of Devices, number of Users, Paid Services toggle and Apartment Status  The status bar under "Devices" shows the current number of licensed devices inside the particular apartment  Each green bar represents a one Smartphone/3rd party device  2N Answering Units are not represented by the green bar, as they do not require a license    The total number of devices of the Apartment is shown next to the status bar  This includes Smartphones/3rd party devices and 2N Answering units    Other (office, retail , special-purpose)     Other type of site can be applied to office buildings, retail stores or special-purpose areas. In this example we will use one Intercom (2N IP Solo), 1 Answering unit (2N Clip) and 1 Smartphone device. Creating an Intercom  Click on the "Devices" (1) tab and "Add Device" (2)  Fill out the Serial Number and Security Code of the device  Finish the device registration clicking on "NEXT" (3)   Creating an Answering unit  Click on the "Devices" (1) tab and "Add Device" (2)  Fill out the Serial Number and Security Code of the device  Finish the device registration clicking on "NEXT" (3)     Setting the Cloud mode for the 2N Answering unit Set the configuration mode of the 2N Answering units to "Cloud":  Click on the "Devices" (1) tab  Locate the Answering unit and click on it  Locate the "Connection mode" (2) and switch it to "Cloud" (2)  Lastly click on "SAVE CHANGES" (3)   Creating a Smartphone device In this example, we will create a Smartphone Device with a name of "Receptionist":  Click on the "Devices" (1) tab and "Add Device" (2) Select "Smartphone or tablet" and "Create a new user" Input the user credentials Finish adding the device by clicking on "NEXT" (3)      Intercom Call Setting In order for the Intercom to reach the added devices, you will have to configure the Call settings in on the Intercoms device page:  Select the Intercom unit from "Devices" (1) tab  Click on "Call Settings" (2) on the top Select the devices to be called under "Call Destination", from the dropdown menu (3) Lastly save the changes made, by clicking on the "SAVE" (4)   Intercom Switch Codes You can also set the switch codes which will appear in the My2N app:  Click on the "Devices" (1) tab and select the Intercom unit (in this example IP Solo)  On the top, select the "Switch codes" (2)  Next, enable the switch by turning on "Managed by My2N", enter DTMF code and name (3) of the unlock button Lastly click on the "SAVE" (4) button

Question 50

Subscription - How to purchase in My2N

Accepted Answer

In order to be able to use the My2N service which is out of the trial period, it is necessary to pay a monthly/annual subscription per non-2N device. The process of how to enable the subscription is described below.  Step by step guide Upon the first sign-up, you receive a 30-day free trial period of the My2N Mobile Video service. During this trial, you may test all its features with an unlimited amount of devices.It is always recommended to proceed with the free trial prior to your first paid subscription purchase.You can see your current account status in the section Dashboard. When you would like to pay a subscription for the first time, you are able to do it in the section Subscriptions, licenses. Firstly, select the desired company and site you want to activate the subscription on, then in the section Subscriptions, licenses select 2N Mobile Video.   Pricing information about the service is described in the section Subscriptions, licenses and > 2N Mobile Video > Purchase details > Details or in the section Dashboard > pricing.    Please be aware that the VAT fee is included by default. If you want to shop VAT free, please contact our Customer Service support. This process is necessary due to the fraud protection. It is required to prove the identity of the buyer. For more information please take a look at the section Terms and conditions.     To be able to proceed to the next step, please enable the checkbox: Recurring payment. Website automatically shows you how many devices you have and how much you will be charged for the devices. You can cancel the subscription in the section Subscriptions, licenses at any time.   In the next step, you have an overview of your payment details. Please double-check them. It is also necessary to enable the checkbox. The direct payment method made from the account at the moment is by using a credit card. Only distributors can use the wire transfer method of payment for a specific amount of credits.       If you do not want to use a credit card, you can purchase a voucher from one of our distributors. You can learn how to use the voucher in this article: My2N - 2N Mobile video credit vouchers            After clicking on 3D Secure Payment button you will be redirected to the payment gateway where you have to fill in the credit card details. After the successful process, you will see the following text in the new tab. You can close this tab. You will also receive an invoice by email.   Please be aware that you are giving up the right to withdraw the contract in the period defined by the law with the confirmation of the check boxes and the payment. For more information please see Terms and Conditions.          You can verify your billing information in the section Dashboard -> Check Your Billing Info.  In the section Dashboard, you can see if your payment has been processed and your service is Active. You can see the total cost of the payment and also the details of when the next payment will be done.  You are also able to deactivate your monthly subscription here by clicking on the DEACTIVATE button in the Subscriptions, licenses section.      • Be aware that once you will deactivate Mobile video service, the service will be deactivated immediately, however the money won't be returned for the rest of month in which the service has been deactivated.• If you activate the service within the same month again, you don't need to make any new payment for this month.     In this section, you can also see details whenever you change your payment or your account. There are 3 basic scenarios that can happen with your account and payments.   Your trial period expired If your free trial period expires, you can see it in the section Dashboard. You can activate your monthly subscription in the section Subscriptions, licenses.        Subscription expired   In case that the payment hasn't been processed for some reason, for example, because of the credit card expiration or low amount of money on your account, the following information can be seen in the section Dashboard.   You will be informed by an email on the day of the regular monthly subscription, that this situation occurred. You have  3 days  period in which you can fix the issue with the payment however  your service will be still active. If you don't fix the issue with the payment within these 3 days, the service will be   deactivated.       A new device has been added during the month Once you will decide to add a new device to the My2N Mobile Video service, you will see the following information in the section Dashboard. You can see the subscription for the new device and the subscription for the next month including the new device. You can pay for the new device immediately and you will be able to use the new device. Payment will be processed for the new device only and the price will include days from the activation till the end of the month only (not the whole 30 days).   If you don't pay for the new device in the current month, you won't be able to use this device, however, the regular subscription for the next month will include the new device as well.      What if my device has been stolen or I have changed the device If you wish to replace your device, you can erase the old one and add the new one. There will be no change in the service or payments. You have to fulfil the amount of paid devices only.

Question 51

Unlock the door with the switch codes in My2N - How to set it

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. This article is showing you how to configure the switch codes within the My2N service to be able to open doors. In case you don't have an electric lock connected to the intercom, please read the following articles before configuring the switch:    Electric locks in 2N IP Intercom accessories  Configuration of electrical outputs on 2N IP Intercoms  Switch parameters description   Step-by-step Guide Firstly it is necessary to configure the switch codes under the intercom in your My2N account.   Figure 1: How to add the switch code - My2N portal   Once you click on the edit button you will see the details of your intercom and the section Switch codes. In this section, you can configure your switch code for each switch. In this example, I have defined code 1234* for the switch one. You can also define your own name for the switch. The name of the switch is shown in your 2N Mobile Video application.   Figure 2: Switch codes setting   The code is uploaded into the intercom automatically however you can also take a look into the intercom setting and verify if the code has been uploaded into the intercom or in case of manual configuration the code can be configured in the following section Hardware->switches. In the Old Web interface:    Figure 3: Switch codes intercom setting - global code  In the New Web Interface:     In case of some issues with the opening of the door, please verify the following section and enable only SIP INFO DTMF receiving (the most reliable way) in the section Calling > SIP2 > Audio Make sure that SIP INFO (RFC-2976) is checked as it is the protocol used by 2N devices and RTP (RFC-2833) as well as it it often used by third party devices. In the Old Web interface:  Figure 5: DTMF intercom setting In the New Web interface:

Question 52

Video - My2N platform - registration and setup of cloud calling

Accepted Answer

Prerequisites 2N IP intercom and answering unit with Internet connectivity Video tutorial

Question 53

Visitors in My2N – How to create visitors

Accepted Answer

You can create visitors with time-limited access and a randomly generated PIN code. It may be done either on the My2N site or in a specific apartment inside of the site.    Visitor - My2N siteVisitor – My2N apartmentAccess Settings Visitor - My2N site In My2N, choose the site where you want to create the visitor, go to the section site users and click on the button create visitor.   A new window will appear for you to fill out the needed information. The code is automatically generated, if you want a different one, you may generate it again. The date can be chosen when clicking on the calendar buttons. When you have everything, click on the button save and send.   Visitor – My2N apartment In My2N, choose the site where you want to create the visitor, go to the section apartments and either create a new apartment or click on the existing one.  After you click on the chosen apartment, go to the section users and and click on the button create visitor.  A new window will appear for you to fill out the needed information. The code is automatically generated, if you want a different one, you may generate it again. The date can be chosen when clicking on the calendar buttons. When you have everything, click on the button save and send.   Access Settings For the visitors to have access, it also needed to configure the access settings in My2N. On your My2N site, go to the section Access settings and click on the button create access group.  A new window will appear for creating the access group. Name it and click on the create group button.  Now, click on the 3 dots of the created apartment. A new menu will appear with options to add apartment, device, and user to the access group. For the access settings to work, it is mandatory to add device (intercom, access unit) and user. The apartment is optional.  Firstly, the addition of the device. Choose the device and click on the add to group button.  Secondly, the addition of the user. Choose the user (visitor) and click on the add to group button.  Optionally, you may add the apartment as well.  After adding the device, the user, and optionally the apartment to the access group, the visitor will have access via the generated PIN code.   Additionally, the visitor can get a PIN and a QR code. For that make sure that you have checked this option (2) under Site settings section (1). You can change the PIN length from 4 up to 15 digits (3).      In this case, this visitor will receive such an email:       Tips for QR Codes: It is possible that you generated QR codes and realized that the PIN is working fine but the Intercom is not able to read the QR code. In this case, make sure of that those settings in the Intercom's web interface are properly set:   In the New Web Interface: Follow the path Access/Access rules/Settings and make sure you have the QR code Reading option (3) properly enabled and mostly QR code reading mode set to Decimal (4)    In the Old Web interface: Follow the path Services/Access Control/Entry Rules/QR Code reading  and make sure you have the QR code Reading option (5) properly enabled and mostly QR code reading mode set to Decimal (6)         Visitors Management in My2N App It's possible to create and manage visitors from the My2N App. For a detailed guide on how to do that, please follow this FAQ page.

Question 54

What to do if the intercom does not dial Mobile Video

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Please verify the following settings:  1. Make sure that your Mobile Video subscription/trial is active.   2. Make sure that your devices (intercom and smartphone) are connected to the network with internet connectivity and correctly registered and ready    3. Check if the called device is set in the call setting.    4. Make sure that the intercom is synchronized when you are using the automatic mode: You can verify this in the web configuration interface of the intercom System (or Integration) / Auto-Provisioning / My2N. Connection status has to be in the Synchronised state. Correct parameters‘ values are: My2N/TR069 Enabled : True (1)Active Profile : My2N (2) In the Old Web Interface:    In the New Web Interface:  Also in System (or Integration) / Auto Provisioning / My2N  : My2N ID : The ID of your My2N (1) service matches the ID visible on your My2N account.  In The Old Web Interface:   In the New Web Interface:               5. The user is created in the directory  In the Old Web Interface:  In the New Web Interface:   6. The user is under the calling button In the Old Web Interface:  In the New Web Interface:    7. Try to use a different smartphone device as a destination for calls.

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