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2N IP Intercoms - Factory reset

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.

Dear customers,

If needed, you can return the device to the factory settings. In case you can access the web interface (know the login password), you can backup the configuration and use the software reset with possibility to keep the network settings. Otherwise there is available the hardware reset.

 

The factory reset erases the licence key (if entered) as well, we recommend you to store it for entering it back after the procedure.
In case of on-line installation, the device can get the license back from our license server by itself.

 

Prerequisites

  • 2N IP Intercom with the latest firmware if possible
    (especially in case of software reset)

 

Software reset

Click here for firmware 3.0 and newer.

Read more about the differences in long-term support and active track 2N OS.

Firmware 2.50 and older (LTS)

  • At first backup your configuration in IP Intercom web interface, section System - Maintenance.

2N IP Intercom - System - Maintenance - Back Up Configuration

 

  • Now on the same place click on Reset Configuration button and confirm it, you can choose if keep the network settings.
    The procedure is completed in a while and you are asked for the new login password.

2N IP Intercom - System - Maintenance - Reset Configuration

2N IP Intercom - System - Maintenance - Reset Configuration - Confirm

2N IP Intercom - System - Maintenance - Reset Configuration - Change your password after the reset

 

Firmware 3.0 and newer

  • At first backup your configuration in IP Intercom web interface, section System - Maintenance.

 

  • Now on the same place click on Reset Configuration button and confirm it, you can choose if keep the network settings.
    The procedure is completed in a while and you are asked for the new login password.

Hardware reset

Please click on the part (model) you are interested in and it will be displayed for you.

 

2N IP Audio/Video Kit
  • Press and hold the RESET button.

    2N IP AudioKit - Reset button

     

  • Watch and hear (if connected speaker) this LED / beep sequence

    2N IP AudioKit - LED  
    approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds
    __  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _
    🔈 )🔈 ))🔈 )))🔈 ))))


  • Release the RESET button immediately when the last step starts (when you hear 4 beeps).
    If pressed longer till finishing boot, then factory reset is not proceeded.

 

 

2N IP Base
  • Press and hold the RESET button.

    2N IP Base - Reset button
 
  • Watch and hear this LED / beep sequence

    2N IP Base - LED
    approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds
    __  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _
    🔈 )🔈 ))🔈 )))🔈 ))))


  • Release the RESET button immediately when the last step starts (when you hear 4 beeps).
    If pressed longer till finishing boot, then factory reset is not proceeded.

 

2N IP Force/Safety

 The procedure depends on version of PCB, you can find this information here:

2N IP Force - version PCB  

PCB version 555v5 (the actual procedure)

  • Press and hold the RESET button.

    2N IP Force - Reset button

 

  • Watch and hear this LED / beep sequence

    2N IP Force - LED 
    approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds
    __  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _
    🔈 )🔈 ))🔈 )))🔈 ))))


  • Release the RESET button immediately when the last step starts (when you hear 4 beeps).
    If pressed longer till finishing boot, then factory reset is not proceeded.

 

 

PCB version 555v4 and 555v3

  • Press and hold the SW1 button.

    2N IP Force - 555v3v4

  • Wait for the first sound signalization and then release the button.

 

 

PCB version 555v2

  • Disconnect the device from the power supply.
  • Move the short-circuit jumper on connector X6 into the Default setup position.

    2N IP Force - 555v2            2N IP Force - 555v2 factory reset   

 

  • Reconnect the power supply and wait for the signalling sound.

  • Disconnect the device from the power supply.

  • Move the short-circuit jumper on connector X6 into the Normal operation position.

    2N IP Force - 555v2           2N IP Force - 555v2 normal operation

  • Reconnect the power supply.

 

 

2N IP One

  • Disconnect the device from the power supply.

  • Press and hold the CONTROL button.

    2N IP One - Control button

     

  • Connect the device to the power supply.

  • Keep holding the button for a few seconds and then release it.



 

2N IP Solo
  • Press and hold the RESET button.

    2N IP Solo - reset button 

 

  • Watch and hear this LED / beep sequence

    2N IP Solo - LED 
    approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds
    __  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _
    🔈 )🔈 ))🔈 )))🔈 ))))


  • Release the RESET button immediately when the last step starts (when you hear 4 beeps).
    If pressed longer till finishing boot, then factory reset is not proceeded.

 

 

2N IP Style

  • Disconnect the device from the power supply.

  • Press and hold the CONTROL button.

    2N IP Style - Control button

     

  • Connect the device to the power supply.

  • Keep holding the button for a few seconds and then release it.

 

2N IP Vario

The procedure depends on version of PCB, you can find this information here:

2N IP Vario - version PCB  

 

PCB version 535v8 (the actual procedure)

  • Press and hold the RESET button.

    2N IP Vario - Reset button 

 

  • Watch and hear this LED / beep sequence

    2N IP Vario - LED 
    approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds
    __  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _
    🔈 )🔈 ))🔈 )))🔈 ))))


  • Release the RESET button immediately when the last step starts (when you hear 4 beeps).
    If pressed longer till finishing boot, then factory reset is not proceeded.




PCB version 535v5, 535v2, 535v1, 530v2

  • Switch 2N IP Vario off.

  • Connect the jumper into the resetting (default setting) position
    (put the display switch into the F_RES position in the display-equipped models with 535v1 and 535v2 board versions).

    2N IP Vario - Default settings 
    2N IP Vario - Default settings - Display

     

  • Switch 2N IP Vario on and wait for the start signalling sound.

  • Switch 2N IP Vario off.

  • Remove the jumper from the resetting (default setting) position
    (put the display switch into the NORMAL position in the display-equipped models with 535v1 and 535v2 board versions).

    2N IP Vario - Normal operation 
    2N IP Vario - Normal operation - Display

     

  • Switch 2N IP Vario on.

 

 

 

2N IP Verso
  • Press and hold the RESET button.

    2N IP Verso - Reset button 

 

  • Watch and hear this LED / beep sequence

    2N IP Verso - LED 
    approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds
    __  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _
    🔈 )🔈 ))🔈 )))🔈 ))))


  • Release the RESET button immediately when the last step starts (when you hear 4 beeps).
    If pressed longer till finishing boot, then factory reset is not proceeded.

 

 

2N IP Verso 2.0

  • Disconnect the device from the power supply.

  • Press and hold the DEFAULT button.

    2N IP Verso 2.0 - Default button 

     

  • Connect the device to the power supply.

  • Keep holding the button for a few seconds and then release it.

 

 

 

2N IP Uni
  • Press and hold the RESET button for more than 20 seconds (eventually for 40 seconds if there is firmware 2.19 and older).

    2N IP Uni - Reset button

 

 

 

 

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