Question 1

2N Lift1 - Configuration backup - How to backup configuration, how to capture it and trace it

Accepted Answer

Info   This FAQ describe, how to save configuration from communicator unit 2N Lift1 with software 2N Lift1 Service Tool.  For configuration download is necessary 2N Programming Tool, for PC connection using USB.  Is necessary to have installed 2N Service Tool, actual version can be downloaded on www.2n.com             PC connection with programming tool:  Info    Being programmed, 2N Lift1 is powered from the USB port and need not be connected to a telephone line. Having been disconnected, however, 2N Lift1 loses power and thus all unsaved data.  To make your 2N Lift1 remember time, leave the line connected during programming. Thus, no data will be lost after USB disconnection and the line will be detected as seized during programming.  The programming interface provides galvanic isolation of the PC and 2N Lift1.  The 10-wire interconnecting cable has no key on the 2N Lift1 side, so respect the cable colours (see the figure). An inverse connection does not damage the device.  Correct PC and 2N Lift1 connections are indicated by the blue LED on the edge, which goes on and signals power supply.  If the PC-2N Lift1 interconnecting program is running in 2N Lift1, the green LED starts shining. If not, mount the proper jumper (refer to 2.5 or 2.7 – Installation universal design / compact version) to switch 2N Lift1 into the recovery mode.  The green LED flashes to indicate programming.              Configuration download with service tool When the 2N Lift1 Programming Tool is connected to a PC, the device is detected and the proper driver is installed. The 2N Lift1 Programming Tool is then automatically assigned a COM port. View the COM port in the Connect to device menu in the 2N Lift1 Service Tool. After connection and configuration download click on "Save to a File".

Question 2

2N SingleTalk - Difference between basic and full version - What is the difference between basic and full version of 2N SingleTalk?

Accepted Answer

Basic version provides automatic dialing of two phone numbers and reproduces messages recorder by the manufacturer.   Full version provides automatic dialing up to six numbers and enables to record and reproduce your own voice messages.

Question 3

2N SingleTalk - Wont hang up automatically - What to do, if it wont hang up automatically?

Accepted Answer

Introduction to the issue: If the operator does not correctly hang up the alarm call from the elevator car with the character 5 or #, 2N SingleTalk (hereinafter referred to as ST) must recognize the busy tone to automatically end the call. If this busy tone is not according to the ETSI standard, the communication device ST is not able to recognize that the link has been dropped. Consequence: The ST communication device is automatically hung up after the time defined by parameter 912 - Maximum talk time. In most cases, however, by this time the switchboard will mark the telephone line where the ST is connected as non-functional and set the status to "fault". Only the control panel administrator is able to change this status. Solution procedure: Verify that the busy tone from the control panel is a standard ETSI* busy tone (the same applies to ST connected to an analog GSM gateway other than 2N EasyGate) Record the cast tone (format: wav, mp3, aiff, wmv, arm) and contact your local partner * busy tone parameters for the Czech Republic: 330ms tone / 330ms silence, tone frequency: 425Hz

Question 4

4 lifts connected to single 2N Lift8 Central Unit without any additional splitters

Accepted Answer

You can connect up to 4 lifts to single 2N Lift8 Central Unit. To do so, you need to follow certain settings of 2N Lift8 Central Unit and meet specific restrictions and requirements in such connection.  Prerequisites 2N Lift8 Central Unit with communication module (  latest firmware recommended  ) 4x 2N Lift8 Audio Unit - COP (  one for each elevator  ) USB cable (optional) Computer with installed 2N Lift8 Service tool (optional)   Step by step guide  When 2N Lift8 Central Unit is powered up, please access its programming using 2N Lift8 Service tool and setup parameter 994 (Enable 4-lift version) to value 1.      In case you cannot connect computer to 2N Lift8 Central Unit, you are able to set this parameter by calling to 2N Lift8 Central Unit by phone and by using DTMF to set parameter 994 to value 1.    Install each of 2N Lift8 Audio Unit - COP to single elevator. In this setup you can use only one 2N Lift8 Audio Unit - COP in each elevator and shaft in total.  Jumper each 2N Lift8 Audio Unit - COP to different position for each elevator as show on image below.    You can Interconnect each of 2N Lift8 Audio Unit - COP with 2N Lift8 Central Unit using two wire cable to same one audio port in 2N Lift8 Central Unit. Please follow + and - polarity of cables of each 2N Lift8 Audio Unit - COP.         You can also connect other audio units such as 2N Lift8 Audio Unit - Shaft and 2N Lift8 Audio Unit - Compact instead of 2N Lift8 Audio Unit - COP. Please refer to manual for correct position jumper settings of those units.

Question 5

Acquiring-IP-address-of-lift-communicator-2N-LiftIP

Accepted Answer

Info   This FAQ describes how get unknown IP address of 2N LiftIP. There are two ways how to get IP address, both are described below. First option is acustic announcement of the IP address via voice menu. Second option is getting the IP address via 2N LiftIP Service Tool, which is software for configuration of the device. This software contains network scanner for 2N LiftIP devices.    Getting IP address via the voice menu Hold the button for apx. for 3s MENU/SELECT to start voice configuration menu. Device will start announcement „Voice system menu. To leave the menu press the BACK button." If error is detected, error number will be announced. Announcement continues with IP address, DHCP and restore of factory default. Where you can find button MENU/SELECT is showed in the picture below (Label 1).  Menu will announce informations:  If error is detected: „Attention, the device is not working properly! Error code ..."  „IP address je x.x.x.x"  „DHCP client ON/OFF, to change the DHCP settings press the SELECT button now." (if the SELECT button is not pressed, menu continues to next setting).  „To perform the factory reset press the SELECT button now." (if button is not pressed, voice menu ends)  If you only need to know IP address of the devices, let the device announce whole menu and do not press any button. For further information about voice menu please read chapture 2.6 of user manual.   Getting IP address via the scanner Second option how to get unknown IP address is quite easy. Open 2N LiftIP Service Tool. On the top toolbar go to section Device->Connect device.  Only thing you have to do now is to switch to the Scanner and it will show you available devices in your network. Double-click on the device will connect the tool to the device directly.

Question 6

Adding 2N LiftGate to the Elevator Center

Accepted Answer

This FAQ describes how to add the 2N LiftGate to the 2N Elevator Center. First, you will need to find the Serial Number of the device. This can be found in the unit itself or at the web interface.  Second, you will need to find the Security Code at the web interface.  To add the device to your Elevator Center account, log in to your account and click Devices and then Add device, as you can see on this picture:  Then you will be asked for Serial Number and Security Code:  From here you can manage your device remotely or update device

Question 7

Alarm1_2 and Long_Alarm2_setting

Accepted Answer

LiftIP2 - Alarm1 and Alarm2 call distinction   Demand:   Activation of input Alarm1 or Alarm2 should realise the SIP call to one device, and on the device should be possible to recognise from which input was the call activated.   Solution for connection with SIP PBX:   SIP accounts setting Two SIP accounts must be dedicated to the PBX. In the menu Calling on LiftIP2 (LIP2) these accounts must be set as SIP1 and SIP2 (SIP3 and SIP4 can be used too). SIP PBX must be in the same LAN as connected devices (example below) or on a public IP address. Example SIP1 setting (values to be set according to SIP account on PBX) Display Name (for Alarm1 identification in call): Alarm1_SIP ID and phone number on SIP PBX for SIP1: 100 IP address of PBX: 192.168.1.223 Port on PBX: 15060 Password: 100100 (not visible)            Setting of SIP2 according to second account on PBX: Alarm2_SIP, phone number 200           User setting In the menu User must be set two different users for calling when Alarm1 or Alarm2 is activated. It must be set in the menu ‘User setting details’, you can use box ‘Edit phone number details’. Must be set: Call Type: sip Destination: Phone_number@IP_address_of_SIP_PBX:port Example for destination number 300 on the SIP PBX      Box for phone number edit:      User2 will be set with name Alarm2_test and Preferred SIP Account will be set to SIP2        Box for phone number edit:        Overview of users:        Alarm call setting In the menu Calling must be set for Alarm call/Destinations users, which should be called when button Alarm1 is activated, for Alarm Call2/Destinations users, which should be called when button Alarm2 is activated. Example for users Alarm1_test and Alarm2_test:              Destination device setting Alarm calls are directed to SIP Phone Yealink. Any SIP phone can be used.  For this phone, there is a dedicated SIP account on PBX with phone number 300.      Result of call when button Alarm1 activated on phone receiving call (Alarm1_SIP, phone number 100)      Result of call when button Alarm2 activated on phone receiving call (Alarm2_SIP, phone number 200)        Solution for Peer-to-Peer connection without SIP PBX:   SIP accounts setting In the menu Calling on LIP must be active SIP accounts SIP1 and SIP2 (SIP3 and SIP4 can be used too). These accounts are not registered to SIP PBX (it is not used because of connection peer to peer). Example for enabled and not registered SIP1 and SIP2         User setting In the menu User must be set two different users for calling when Alarm1 or Alarm2 is activated. It must be set in menu ‘User setting details’, you can use the box ‘Edit phone number details’. Must be set: Call Type: sip Destination: IP address of the called device Preferred SIP Account: SIP1 for Alarm1, SIP2 for Alarm2  Example for the called device on address 192.168.1.249             Overview of users:      Alarm call setting In the menu, Calling must be set for Alarm call/Destinations users, which should be called when button Alarm1 is activated, for Alarm Call2/Destinations user, which should be called when button Alarm2 is activated. The same setting as for SIP PBX.           Destination device setting In this case, if the destination device not connected to the SIP PBX (is not used), you have to know IP address of the device. In the example, the Yealink phone is connected to the LAN at the address 192.168.1.249. The result of the call is the same as in the previous example. Recognition of activated button is done by the assigned SIP account (Alarm1_SIP or Alarm2_SIP), although the SIP real account is not used. When connection peer to peer is used, devices must be connected to one LAN, and the IP address in the LAN for the used devices must be fixed. Using of DHCP server is not recommended, as when the DHCP server restarts, a different address can be assigned, and the system is than out of function.   Long pressing of Alarm2 on LiftIP2 action   Short pressing of the Alarm2 button (less than 0,5s) is interpreted as a demand to call the user set in the menu Calling/AlarmCall/Destinations. Long pressing of the Alarm 2 button is used for Rescue mode and is set in menu Services/Lift/Rescue mode. When rescue mode by the Alarm2 button is not active, long pressing doesn’t activate any action. When a response to both short and long pressing of the Alarm2 button is demanded, rescue mode by Alarm2 should be inactive, reaction to pressing of Alarm2 in the moment of pressing can be set using Automation functionality. Select menu Services/Automation and enable functionality for Alarm2 service support. In this example is named ALARM2:        Select the icon with a pen to edit the function connecting event key alarm2 pressed to action call set for alarm2. In the moment of pressing the button Alarm2, the call will be initiated:

Question 8

Battery failure signalization - EasyGate PRO ""snake"" signal strength

Accepted Answer

Battery failure is signalized by rotation of the signal strength indicator as shown below:  This might happen if your batteries have more then 2 years, or that there is some kind of battery problem.To check batteries and solve battery life issue: SMS solution (Only for EasyGates PRO with firmware 18.x.x)  Check batteries with SMS EG INF 12345, you will receive SMS where you will see this information: EXP:0 Time to battery change (days): Lift Functions  Put new batteries into the gateway 4x AA NIMH.  Send SMS with counter reset, parameter 60, confirmation with password: EG CNF 12345 60 = 12345.      Note   When the batteries expire, the line voltage does not turn off, as with other power failures. SMS sent in case of power / battery error has the form: Power: On Battery: Ready Expire in: 0          Analogue phone connected to the FXS port solution:  Try to change batteries.  Reset with the analogue phone connected to the FXS port by dialing 12345*60*12345* the counter for battery expiration.       Warning    For backup use only suggested type of accumulators NiMh size AA. Only this type of storage batteries is permitted for use! When another type of batteries is used, there is a danger of damage of device or even explosion!  Recommended batteries are with at least 2000mAh.The battery should never be placed in municipal waste. Please check local regulations for disposal of batteries.

Question 9

Call between 2N LiftIP and IP Phone with AXIS Camera Feed

Accepted Answer

fir  Info   This FAQ describes how to setup simple call between 2N LiftIP and IP Phone with a feed from an AXIS Camera  Always keep your device with the latest FW - Upgrading-firmware-on-2N-LiftIP  Minimum LiftIP firmware version: 2.7.6 - https://www.2n.com/en_GB/products/elevator-systems/2n-liftip-2#tab-2    * This parameter can be set via the voice menu (incoming call to 2N LiftIP). ** This parameter can only be set via the Service Tool. A list of all parameters that can be configured can be seen in the manual - Programming Function Survey   Please ensure that the IP Phone is capable of receiving a video stream from an IP Camera and that there is ample internet bandwidth for a video and audio call. You can verify with the interoperability manual here: https://wiki.2n.com/hip/inte/latest/en/2-phones    Please keep in mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!     Direct call to IP Phone - without PBX  Connect to 2N LiftIP Connect to your 2N LiftIP using 2N LiftIP Service Tool which you can download - here  It is necessary to use the 2N Lift, IP Service Tool, as VoIP parameters can't be set via the voice (incoming call to 2N LiftIP)  You can connect directly by choosing TCP and filling in the correct IP address, Port and PasswordIf you don't know the IP address please use the FAQ - Acquiring-IP-address-of-lift-communicator-2N-LiftIPIf you need to set Static IP address or DHCP please use this FAQ - Setting up static IP address on 2N LiftIP Press Connect    How to set the call destination Go to Configuration - Parameters - Alarm Call -> and set following parameters: 011 =* IP address of your IP Phone, in our example we use "192.168.50.160"018 =* Count of automatic dialing cycles for ALARM (011-016) * - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmated after pick-upx1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  3 = CPC Antenna  4 = CPC Kone  5 = P100  6 = DTMF auto detection (CPC Antenna/P100)  7 = CPC Antenna 2N ext  8 = CPC Kone 2N ext  9 = P100 2N ext  You can find all parameters in the Programming Function Survey Don't forget to click on Save to device  Now your 2N LiftIP is ready to make a call to your IP phone.    Call via SIP Proxy - How to register 2N LiftIP to SIP Proxy Please ensure that the SIP Proxy is capable of transmitting a video feed  Connect to a SIP Proxy server Go to Configuration - Parameters - VoIP settings -> set following parameters 1105 =** IP Address of the SIP Proxy server1106 =** Username1107 =** Password1109 =** SIP registrar port - usually, 5060 is used for SIP communication1112 =** Display name - this will appear on the display of the party you are calling to Don't forget to click on Save to device    How to set the call destination Go to Configuration - Parameters - Alarm Call -> set following parameters011 =* URI number of the device you want to call, in our example we use "201"018 =* Count of automatic dialling cycles for ALARM (011-016) - when the destination doesn't pick-up it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmed after the pick-up x1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  Don't forget to click on Save to device  Now your 2N LiftIP is ready to make a call to IP phone via SIP Proxy.   How to set the video stream from the AXIS Camera Please make sure to check the list of compatible AXIS Camera in the interoperability manual: https://wiki.2n.com/hip/inte/latest/en/7-ip-cameras Go to Configuration - Parameters - RTSP Settings -> Set the following parameters 1120 = The RTSP address of the AXIS Camera in the network, in this example: rtsp://192.168.50.181/axis-media/media.amp is used. Don't forget to click Save to device

Question 10

Calling between 2N Lift8 and IP Phone via VoIP module

Accepted Answer

Info   This FAQ describes:  How to setup simple call between 2N Lift8 with VoIP Module and IP Phone Yealink T42.  How to register 2N Lift8 to SIP Proxy and make calls over it.    You must have VoIP Module connected to your 2N Lift8. Always keep your device with the latest FW - How to make a firmware upgrade on 2N Lift8   * This parameter can be set via the voice menu (incoming call to 2N Lift8). ** This parameter can only be set via the Service Tool. List of all parameters that can be configured can be seen in the manual - Table of Parameters        Please keep on mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!          Direct call to IP Phone - without PBX  2N Lift8 Configuration  Connect to 2N Lift8 Connect to your 2N Lift8 using 2N Lift8 Service Tool which you can download - here  It is necessary to use the 2N Lift8 Service Tool as VoIP parameters can't be set via the voice (incoming call to 2N Lift8)  You can connect directly by choosing TCP and filling the correct IP address, Port and PasswordIf you don't know the IP address please use the FAQ -How to get ip address - Lift 8If you need to set Static IP addres or DHCP please use this FAQ - How to set up static IP address on 2N Lift8 Press Connect    How to set the call destination Go to Configuration - Parameters - Alarm Call -> and set following parameters: 011 =* IP address of your IP Phone (it is described further in this manual how to find it on Yealink T42), in our example we use "192.168.50.17"018 =* Count of automatic dialing cycles for ALARM (011-016) * - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmed after pick-upx1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  3 = CPC Antenna  4 = CPC Kone  5 = P100  6 = DTMF auto detection (CPC Antenna/P100)  7 = CPC Antenna 2N ext  8 = CPC Kone 2N ext  9 = P100 2N ext  You can find all parameters in the Table of Parameters. Don't forget to click on Save to device   Now your 2N Lift8 is ready to make a call to IP phone.    Yealink T42 configuration  Finding IP address First, you need to know the IP address of the phone. You can find the current IP address by pressing the OK button on the phone while you are outside any menu (you see the home screen with date and time in the middle).  The IP address is then displayed in IPv4 line:    Accessing the Yealink T42's web interface Now enter the IP address in your computer's web browser's address line and press Enter: You will be taken to the web interface's login screen. Default login is: username: admin password: admin   Yealink T42's configuration After logging in successfully, go to Dsskey and configure the Line Key1. For Type, choose Speed Dial, enter the Lift 8's IP address in Value, name this key in Label and save the settings by clicking the Confirm button:  Now you have the DSS key set and it can be visible on the display, near the first button. You can make a call to your Lift8 by simply pressing this button:      Call via SIP Proxy  How to register 2N Lift8 to SIP Proxy  Connect to a SIP Proxy server Go to Configuration - Parameters - VoIP settings -> set following parameters 1105 =** IP Addres of the SIP Proxy server1106 =** Username1107 =** Password1109 =** SIP registrar port - usually 5060 is used for SIP communication1112 =** Display name - this will appear on the display of the party you are calling to Don't forget to click on Save to device     How to set the call destination Go to Configuration - Parameters - Alarm Call -> set following parameters011 =* URI number of the device you want to call, in our example we use "201"018 =* Count of automatic dialing cycles for ALARM (011-016) - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmated after pick-up x1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  Don't forget to click on Save to device  Now your 2N Lift8 is ready to make a call to IP phone via SIP Proxy.   How to register Yealink T42 to SIP Proxy  Finding IP address First, you need to know the IP address of the phone. You can find the current IP address by pressing the OK button on the phone while you are outside any menu (you see the home screen with date and time in the middle).  The IP address is then displayed in IPv4 line:    Accessing the Yealink T42's web interface Now enter the IP address in your computer's web browser's address line and press Enter. You will be taken to the web interface's login screen. Default login is: username: admin password: admin   Connect to a SIP Proxy server After logging in successfully, go to Account and fill in the highlighted parameters. Other parameters may be required by the PBX or your VoIP service provider.  Select Enable for Line Active  Label - identification of the account on the phone's display  Display Name - shown as a caller ID on the device that is called by this phone  Register Name - ID for authentication needed when the calls over PBX or VoIP service provider do not require registration  User Name - ID for registration needed when the calls over PBX or VoIP service provider require registration  Password - password for registration required by PBX or VoIP service provider  Server Host - IP address of the PBX or SIP Proxy (provided by VoIP service provider)  The rest of the parameters can be specifically required by your VoIP service provider or your PBX

Question 11

Calling between 2N LiftIP and IP Phone

Accepted Answer

Info   This FAQ describes how to setup simple call between 2N LiftIP and IP Phone.  Always keep your device with the latest FW - Upgrading-firmware-on-2N-LiftIP    * This parameter can be set via the voice menu (incoming call to 2N LiftIP). ** This parameter can only be set via the Service Tool. List of all parameters that can be configured can be seen in the manual - Programming Function Survey    Please keep on mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!     Direct call to IP Phone - without PBX  Connect to 2N LiftIP Connect to your 2N LiftIP using 2N LiftIP Service Tool which you can download - here  It is necessary to use the 2N Lift IP Service Tool as VoIP parameters can't be set via the voice (incoming call to 2N LiftIP)  You can connect directly by choosing TCP and filling the correct IP address, Port and PasswordIf you don't know the IP address please use the FAQ - Acquiring-IP-address-of-lift-communicator-2N-LiftIPIf you need to set Static IP address or DHCP please use this FAQ - Setting up static IP address on 2N LiftIP Press Connect    How to set the call destination Go to Configuration - Parameters - Alarm Call -> and set following parameters: 011 =* IP address of your IP Phone, in our example we use "192.168.50.160"018 =* Count of automatic dialing cycles for ALARM (011-016) * - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmated after pick-upx1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  3 = CPC Antenna  4 = CPC Kone  5 = P100  6 = DTMF auto detection (CPC Antenna/P100)  7 = CPC Antenna 2N ext  8 = CPC Kone 2N ext  9 = P100 2N ext  You can find all parameters in the Programming Function Survey Don't forget to click on Save to device  Now your 2N LiftIP is ready to make a call to IP phone.    Call via SIP Proxy - How to register 2N LiftIP to SIP Proxy  Connect to a SIP Proxy server Go to Configuration - Parameters - VoIP settings -> set following parameters 1105 =** IP Addres of the SIP Proxy server1106 =** Username1107 =** Password1109 =** SIP registrar port - usually 5060 is used for SIP communication1112 =** Display name - this will appear on the display of the party you are calling to Don't forget to click on Save to device    How to set the call destination Go to Configuration - Parameters - Alarm Call -> set following parameters011 =* URI number of the device you want to call, in our example we use "201"018 =* Count of automatic dialing cycles for ALARM (011-016) - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmated after pick-up x1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  Don't forget to click on Save to device  Now your 2N LiftIP is ready to make a call to IP phone via SIP Proxy.

Question 12

Calling through the My2N SIP Proxy will enable you to call between devices listed in your My2N account

Accepted Answer

First of all, you need to add your device to Elevator Center. Name the device, select a folder and then insert your serial number and My2N security code.     Once added into Elevator Center go into your My2N account and add a new device.      Add the EasyGate IP as a 3rd Party device.      After filling the device and choosing/creating a user click the „ADD DEVICE“ button.      After creating the device click on it and at the bottom of the page you can see the credentials for your device.       Now you can go back into the Elevator Center and after clicking your device you scroll down to the SIP account and click „EDIT“.      Now you need to insert the credentials from My2N here.      Now you the device will display as registered in the Elevator Center and My2N.       If you have created a custom phonebook don’t forget to add the newly created device there as well.       Everything is set up now and you can start calling all the devices using their My2N numbers.

Question 13

Capture network and logs - Lift IP 2.0

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Have you found an issue with our 2N Lift IP 2.0?Don't worry, we will show you diagnostic tools and troubleshooting options to make everything running as expected.   Prerequisities 2N Lift IP 2.0 with the latest firmware,no additional license is required for any of mentioned step.   What you can try yourself Before contacting the technical support team (which will be described later on), you can try some few things yourself.Depending on your technical skills, you can choose from basic or advanced methods. Basic methods Have you already restarted the device? You can proceed it also from the device web interface, System - Maintenance section.     Before contacting the technical support team, please always prepare Diagnostics package.It contains all the needed information, incl. device configuration, system logs and network traffic.Just start recording, replicate the issue, download the package.The records will be kept even if you reboot the device.  In some cases can be helpful to return the device settings to the factory values. Please always backup your configuration first.You can follow instructions in this article: Factory reset - Lift IP 2.0   We are happy to help In case of any issue, feel free to contact the technical support of your local distributor or directly contact the 2N technical support team. Here are mentioned all the ways how you can contact the 2N technical support team: https://www.2n.com/support/technical-support We will be glad, if you can tell us following information for the smooth process, it will make it easier for both parties. Serial number of the devicesVersion of the firmware in the devicesProvide us the Diagnostics package from the device.We already mentioned the procedure in this article (at the end of the basic diagnostics methods).Please describe us your issue in detail to let us understand and replicate it at our side.If your issue can be clearly visible or heard eg. LED blinking, bad sound quality, please take a pictures or record a video (by your phone) for us.You can attach it to the e-mail or upload it to your cloud storage (e.g. OneDrive or Google Drive) and send us just the download link.Please provide us the description of the LAN topology, NATs, IP addresses, etc.If you have an issue regarding electrical circuit, please send us a diagram of that, incl. specifications of the controlled device (lock, gate, lights etc.).

Question 14

Capture network traces in Sentrio

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Network trace: How to capture network traces on 2N Sentrio?  Buffer length warning Because the buffer for traces is limited, it is really necessary to start the trace right before you make the test call and then stop it before it reaches the maximum buffer size – 4096kB!  Please enable the Extended SIP Logging to see the SIP, RTP packets Please navigate through Calling- General settings - Enable the check box Exctended SIP Logging    Caution: If there is a video stream active during the trace, the files can grow large.  Local Packet Capturing - "Short" trace The advantage of the local packet capturing is that it is automatically launched upon boot up so it is possible to download the trace, including already ended call, while you have to manually launch the remote packet capturing. First of all, start the capture by clicking the "Start" button, make a call, and stop the capture by clicking the "Stop" button, then click the "Download" button to download the trace file (hiptrace.pcap) and send it to us.    Remote Packet Capturing - "Long" trace Similarly, you can use remote packet capturing. This has no limit so it can be used for longer tests. Start the capture by clicking the "Start" button, choosing how long it should be traced for. Once the time limit is reached or stopped manually by the "Stop" button, the trace will be downloaded automatically.    Send us the description of the used LAN topology, NATs, IP addresses, devices you're trying to integrate with, etc. that might help in solving the issue.  Local Syslog You can either set up a Syslog server or use the local Syslog, which can run up to 7 days (it can be interrupted at will). If the local Syslog is too large, the beginning might be overwritten. Local Syslog is not suitable for troubleshooting sudden restarts as some of the messages might not be saved before the reboot. We recommend using a Syslog server for situations like these.      The controls are the same as with the network trace.  Syslog server  The 2N Sentrio allows you to send system messages to the Syslog server including relevant information on the device states and processes for recording, analysis, and audit. It is unnecessary to configure this service for common intercom operations.   The advantage of the external Syslog is that it captures logs even around the reboot (good for troubleshooting issues with sudden restarts, etc.). Set the Server Address In our example, we use 192.168.51.210 - IP Address of a PC where the Syslog server is installed (such as Wireshark or Syslog Watcher) Using SyslogWatcher - download trial here Start the server - it will take a few seconds until you see any messages  Export - press this button to export messages to file Export Settings - Choose the time from/to according to what 2N Tech support demands (1h, 24h) Custom files (CSV/XML/TXT/JSON/etc) - type of file  Export folder - choose the path to save the fileFilename - the name of the file (in default it is the date of Syslog capturing) -> export the file with .txt suffix and send it to us

Question 15

Configurating 2N Lift1 via SMS in combination with 2N EasyGate Pro

Accepted Answer

Info   This FAQ describes how you can configure 2N Lift1 via SMS messages. You will learn commands which you can use for SMS configuration and also possible responds to this commands.       Configuration SMS messages Below you can find list of possible SMS configuration commands for 2N Lift1, such configuration is possible only in combination with 2N EasyGate PRO with FW version xxxx. In list below, you can see exact format of available messages. You can use up to 160 characters per SMS message.  Configuration:L1  CNF   12345 011=00420222222222 012=00420111111111 (You can use any available parameter from parameter chart)  Put 2N Lift1 into the factory default:L1  DEF  12345  Choose profile(if you set profile 1, than it is equal to the point 2 - DEF):L1   SET   12345 2  Restart:L1   RST  12345    Possible responses  Confirmation messages L1  CNF  OK - configuration was applied L1  DEF  OK - reset to factory default was successful L1  SET  OK - switch of profile was successful L1  RST  OK - restart of the device was successful     Error messages L1 ERR Invalid Message -If L1 sign is missing or is different (L2, L4 WHATEVER ELSE) L1 ERR Unknown Command -If another command then CNF, DEF, SET a RST was applied (DFE FNC ETC ...) L1 ERR Invalid Password - Incorrect password for programming (default is 12345) L1 ERR Invalid Parameters - releated to CNF and SET. L1 ERR Invalid Syntax -Syntax error, when there are some spaces or chars where shouldn’t be L1 ERR Does not Respond - doesn’t answer the call after 60 sec- when the call is answered but doesn’t react for CPC programming- hang up during programming- doesnt react on WRITE_START, WRITE_CONFIRM, or CRC_REQUEST

Question 16

Configuration backup and troubleshooting EasyGate IP

Accepted Answer

If you need to factory reset the device and you don’t want to lose all your settings, save your configuration    After the factory reset, you can upload your configuration back and save it    To eliminate any potential issues, please keep your firmware up to date  Please, visit www.2n.com where you can download the latest firmware, download it and simply upload the firmware file through the web interface    If you have an issue, you can download logs and your configuration which you can then send to our technical support along with a detailed description of the issue at Technical support form

Question 17

Configuration backup - How to backup configuration and how to capture a trace - 2N Lift8

Accepted Answer

Info   This FAQ desribes how to store logs and configuration from the central unit 2N Lift8 Central Unit, with service tool 2N Service Tool.            Configuration backup to PC with service tool After USB connection to the central unit with your PC or remote IP connection to the central unit the configuration is downloaded automatically, in case you are not sure, click on read device for actual configuration download, then click on Save to file for backup:      Logs save into your PC with service tool In menu Logs read from device actual logs and then store then into the file.  Then select "BUS LOGS" and read from device / store into the file:    Tip   In case of issue on the installation site, first of all proceed an upgrade, then make tests again. Is necessary to troubleshoot with actual firmware version always.

Question 18

confirmation-mode-how-to-configure-confirmation-mode-on-2n-lift1

Accepted Answer

Info   This FAQ describes how to configure confirmation mode of alarm calls on 2N Lift1 communicator. You will find what are the options for confirmation mode and what standard protocols can be used.  Please keep on mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!      How to configure confirmation mode  First of all you have to add at least one phone number for alarm calls. 2N Lift1 offers up to 6 button memories whose are represented by parameters from 011 up to 016. Please refer to Table of Parameters in User manual for more detailed description of this parameters.  Once you will add the phone numbers, then you can configure confirmation for each memory slot. This is represented by parameters from 111 up to 116. Values for this parameter are 1-6 and default value is 1. So in default you always have to confirm alarm call by pressing number 1 on the receiving device! Description of all parameters is below:  1 = loud with confirmation 2 = silent with confirmation 3 = loud without confirmation 4 = CPC Antenna support 5 = CPC Kone support 6 = P100 support If the ringback tone is detected and stops before the selected count of cycles is expired (parameter 954) in the Automatic dialling without confirmation mode (3), the call is considered successful.

Question 19

Confirmation-mode-How-to-configure-confirmation-mode-on-2N-Lift8

Accepted Answer

Info   This FAQ describes how to configure confirmation mode of alarm calls on 2N Lift8 communicator. You will find what are the options for confirmation mode and what standard protocols can be used.  Please keep on mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!      How to configure confirmation mode  First of all you have to add at least one phone number for alarm calls. 2N Lift8 offers up to 6 alarm number memories whose are represented by parameters from 011 up to 016. Please refer to Table of Parameters in User manual for more detailed description of this parameters.  Once you will add the phone numbers, then you can configure confirmation for each memory slot. This is represented by parameters from 111 up to 116. Values for this parameter are 1-9 and default value is 1. So in default you always have to confirm alarm call by pressing number 1 on the receiving device! Description of all parameters is below:  1 = with confirmation DTMF (1) 2 = confirmation of picking up (supported only for GSM/UMTS/VoIP) 3 = CPC Antenna 4= CPC KONE 5 = P100 6 = autodetection DTMF protocol (CPC Antenna/P100) 7 = CPC Antenna 2N ext 8 = CPC KONE 2N ext 9 = P100 2N ext 2N ext is a protocol that transmits the shaft number and audio unit position together with the ID (to be displayed in 2N Lift8). If there is no guarantee of problem-free transfer of DTMF, do not set 6 for autodetection CPC Antenna/P100, but precisely specify the protocol to be used (3 or 5).

Question 20

Connection options - What are the possibilities of connection of 2N SingleTalk?

Accepted Answer

It is possible to connect it via PSTN network or PBX. If you use GSM Gateway (e.g. 2N EasyGate), you can connect this device via GSM network as well.

Question 21

Deleting 2N EasyGate IP from 2N Elevator Center

Accepted Answer

After you log in to your 2N Elevator Center account you can see the list of your devices. Select the device you want to remove from 2N Elevator Center     Once you’re on the selected device status page, you can click on the “REMOVE DEVICE” option. The 2N Elevator Center will ask you if you want to remove the device    The 2N EasyGate IP will then perform the factory reset. All of the settings will set to the default. The 2N EasyGate IP will turn off, the separate red LED indicator in position 1 among the signal LEDs goes on  and then the 2N EasyGate IP will turn on again with the LED indicators showing the EGIP status. After that, the 2N EasyGate IP will be removed from your device list.

Question 22

Download configuration backup in 2N Sentrio

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Fill IP address of the 2N Sentrio to your browser  Backup configuration: Go to section System - Maintenance - Configuration Click Backup Configuration Button  Configuration will be stored in your folder Downloads (file config.xml)

Question 23

Download Configuration - Lift IP 2.0

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Backup configuration: Go to section System - Maintenance - Configuration We recommend that the current device configuration be backed up before proceeding the firmware Update or any major changes. Click button Back Up Configuration

Question 24

Easy Gate IP Battery reset

Accepted Answer

There are 4 methods to reset the battery in the Easy Gate IP     EGIP Web Interface:  Prerequisites Install the 2N EasyGate IP Web Configuration Utility: Download EGIP UtilityUSB-C CableDevice Added In Elevator Centre Navigate in the Web Configuration Interface to Maintenance>Battery as shown in the picture below By pressing the tiny clock icon, which is represented by a circle with the label 3, the installation date can be automatically set to the current date of the device. By pressing the date button, which is represented by a square with the label 4, the installation date can be customized.           Elevator Centre: Prerequisites: Elevator center account( Can only be created by a request to technical support)Data-enabled/available SIMEasy gate IP added to the Elevator Center  How to add Easy Gate IP to the Elevator Center Click on the device icon located on the left sidebar (denoted by the blue circle labeled 1 in the image).Then, click the + DEVICE button at the top right (denoted by the blue square labeled 2). This will open the form to input new device details.  The SN and My2N Security code will be present on either side of the device, or it can be seen in the EGIP Utility tool.   Click on the Configuration Templates icon in the left sidebar (highlighted by blue circle 1).Find the device type for which you want to upload the template.On the far right of that row, click on the three-dot menu (highlighted by blue circle 2).From the dropdown options, select Upload template  Please copy the Linux command below into a notepad, and upload the config file in .cfg format.power { 	install = "1" }    SMS Configuration Battery state can be reset by sending an SMS to the SIM registered in EasyGate. (SMS config attached below) EG SET initial_password by SMS sending pwr_bat_install=1 (or use exact date in UNIX format)       Factory Reset Upon performing a factory reset of the EasyGate IP, the battery installation date will be updated to reflect the reset date Factory reset by the Button: The RESET button located on the 2N EasyGate IP bottom side is used for factory default reset or restart of the device. To reset the factory default values, press and hold the RESET button for approximately 20 seconds until the separate red LED indicator in position 1 among the signal LEDs goes on. Now, release the RESET button to reset the factory default values. While the RESET button is being pressed, the blue power LED indicator is on.   Factory reset by the EGIP Utility tool: Navigate to the section Configuration through Maintenance. Click on the Factory reset button and Left-Click on the Factory reset Button

Question 25

Elevator Center - user rights and differences

Accepted Answer

Managing access and responsibilities within the 2N Elevator Center is essential for maintaining a secure and efficient building environment. To make this easier, the platform defines several user roles, each with its own set of permissions. In this FAQ article, you’ll find a clear breakdown of these roles, with all user rights conveniently summarized in an accompanying table.   Devices: The Devices function is essentially the section where you manage all connected hardware within the system  User RoleTree Structure EditTree  Structure hidingAdd deviceAdd DevicesDevices EditDevices DetailSearchExportCompany AdminYes YesYesYesYesYesYesYesSpecialistYesYesYesYesYesYesYesYesOperatorNoNoNoNoNoNoNoNoCompany_viewerNoYesNoNoNoYesYesYes  User RoleBulk SearchBulk MoveAssign devices Bulk Operation ColumnsFiltersCompany AdminYesYesYesYesYesYesSpecialistYesYesYesYesYesYesOperatorNoNoNoNoNoNoCompany_viewerYesNoNoNoYesYes Device Type Settings: Device Type Settings are configuration options that apply to a specific category of devices rather than to a single device.  User RoleAdd SettingsEdit SettingsClear SettingsSearchCompany AdminYesYesYesYesSpecialistYesYesYesYesOperatorNoNoNoNoCompany_viewerNoNoNoNo  Templates:  Templates are predefined configuration sets that help you quickly apply consistent settings across multiple users, devices, or roles. User RoleAdd NewEditDownloadDeleteSearchCompany AdminYesYesYesYesYesSpecialistNoNoYesNoYesOperatorNoNoNoNoNoCompany_viewerNoNoNoNoNo Bulk Actions in Progress: Bulk Actions in Progress is a status area in the 2N Elevator Center that shows all large-scale operations currently being executed in the system.  User RoleAdd / Edit NoteCancelCompany AdminYesYesSpecialistYesYesOperatorNoNoCompany_viewerNoNo Bulk Actions History: Bulk Actions History is a log that shows all previously executed bulk operations within the 2N Elevator Center User RoleFiltersSearchExportCompany AdminYesYesYesSpecialistYesYesYesOperatorNoNoNoCompany_viewerNoNoNo   Active rescue sessions: Active Rescue Sessions is a section in the 2N Elevator Center that displays all ongoing emergency or rescue call sessions between an elevator device (such as an intercom) and an operator or monitoring center. User RoleSearchColumnsEnd SessionRescue Session DetailVideo StreamChatCompany AdminYesYesYesYesYesYesSpecialistYesYesYesYesYesYesOperatorYesYesNoYesYesYesCompany_viewerNoNoNoNoNoNo Rescue Sessions History:Rescue Sessions History is a log of all past emergency or rescue call sessions recorded in the 2N Elevator Center.  User RoleSearch 2ColumnsDetailPlay RecordingDownload recordingChat ExportCompany AdminYesYesYesYesYesYesSpecialistYesYesYesYesYesYesOperatorYesYesYesYesYesYesCompany_viewerNoNoNoNoNoNo   Chat Messages: Chat Messages is a section in the 2N Elevator Center where you can view and manage all text-based communication exchanged between operators and elevator devices during rescue User RoleCreateDeleteMessage EditMessage MoveExportLanguage SelectCompany AdminYesYesYesYesYesYesSpecialistYesYesYesYesYesYesOperatorNoNoNoNoYesYesCompany_viewerNoNoNoNoNoNo Users: The Users section in the 2N Elevator Center is where administrators can manage all system accounts, assign roles, and control access rights. User RoleUser ListCreateDeleteEdit OthersEdit myselfReset Password (Myself)Reset Password ( All)Resend InvitationSearchCompany AdminYes YesYesYesYesYesYesYesYesSpecialistYesNoNoNoNameYesNoNoYesOperatorNoNoNoNoNameYesNoNoNoCompany_viewerYesYesNoNoNameYesNoNoYes Notification Center: The Notification Center in the 2N Elevator Center is where all system alerts, warnings, and informational messages are collected and displayed User RoleCreateEditDeleteCompany AdminYesYesYesSpecialistYesYesYesOperatorNoNoNoCompany_viewerNoNoNo Partner Api Keys:The Partner API is a set of programmatic interfaces that allow external systems or applications to interact with the 2N Elevator Center.  User RoleCreateRevokeFiltersCompany AdminYesYesYesSpecialistNoNoNoOperatorNoNoNoCompany_viewerNoNoNo

Question 26

Enforcer corner IP Camera - 2N Sentrio / LiftIP 2.0

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. IP Camera setup: Default IP 192.168.1.30 – connect to that IP address an use        ID = adminPWD = admin (by default)        Change password as below, and save    Set new IP address which is compatible in your network you want to use to. And save it.      As a next step you need to set a Sub Stream for 2N Sentrio / 2N LiftIP 2.0 – Resolutions 1280x720 and 640x480, both are working.   Copy URL link of that stream and paste it into web config of 2N Sentrio / LiftIP 2.0Username = adminPassword = the same as the PWD to the camera

Question 27

extending-cancel-input-how-to-use-cancel-input

Accepted Answer

Cancel input is used as a protection against intentional initiation of Alarm call. How to set?  Connect the door switch (door opening signal) to Cancel input on the device  Measure maximum lift running time (i.e. while door is closed)  Set parameter 974 regarding measured value  Example:  Maximum lift time is 45 seconds  Parameter 974 is set to value 47 (45 seconds plus 2 seconds as a reserve)  What happens?  A person in the lift presses Alarm button  Device is waiting 47 seconds whether it receives an impulse from the door switch  If door opening signal is not sent, the device starts dial first stored phone number from the memory used for Alarm button  During dialing procedure and during the call, Cancel input is ignored.

Question 28

Extending switch - How many switches could be connected to 2N SingleTalk?

Accepted Answer

2N SingleTalk allows you to connect up to 2 switch modules. Switch module (Order No.: 913648E)

Question 29

External Axis IP camera connection to LiftIP 2.0

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   You can add an external Axis IP camera to the 2N LiftIP 2.0 to see a video stream during a call to the 2N IP Phone D7A. This article describes the necessary steps to configure video calls with an external Axis IP camera.   Prerequisities 2N LiftIP 2.0 with the latest firmware2N IP Phone D7AAxis IP camera providing RTSP stream Already tested IP cameras: 2N® IP Interoperability / IP Cameras  Common network All the devices must see each other - connect them in one Local Area NetworkPorts used for communication (SIP, RTP, HTTPS) must be open. See the list of used ports here: Used Ports - Configuration manual for 2N IP intercoms    Adding an external Axis IP camera to 2N LiftIP 2.0 Change the root password of your Axis IP camera. There are two options.   Change the password upon the first login.Change the password in Settings - System - Users.         Go to the web interface of your 2N LiftIP 2.0, section Hardware - External Camera, and enable the feature.Fill in RTSP stream address in following format: rtsp://CAMERA-IP/axis-media/media.amp?resolution=VGA&h264profile=mainFill in the username and password of the external Axis IP camera.After saving, you should be able to see State Connected if you configured everything correctly.       Common issues you can meet: State: Connected > Unsupported resolutionReason: Resolution is higher than 640 x 480 px or not in the aspect ratio 4:3     State: Network errorReason: Wrong format of RTSP stream address, e.g., invalid IP address.       State: UnauthorizedReason: Invalid username or password      Configuration of calling 2N IP Phone D7A Go to Directory in the 2N LiftIP 2.0 and create a user. Fill in the name and phone number in the following format: sip:PhoneIPaddress      Go to Calling - SIP1 and enable the account.Go to Calling - Alarm call and select the user.    If you completed all the steps above, video calls from 2N LiftIP 2.0 to 2N IP Phone D7A are now configured. When the IP phone is called, the video stream from your Axis IP camera will pop up on the display.   Optional: Changing the IP address of the external Axis IP camera to a static IP address You can use 2N LiftGate, which is able to assign the IP address based on the MAC address.   You can also change the IP address of the camera to a static IP address.The IP address can be changed to static in Settings - System - TCP/IP.      Alternatively, you can use AXIS IP Utility. It is free for download at the AXIS website. This tool will find and display all Axis devices in the network. Click the line with the device to roll down the options. Continue to IP Settings. If a warning message about an untrusted certificate appears, you can click "Continue anyway", because it is caused by the use of a self-signed certificate, and it is safe to proceed. Log in with the username and password. Untick "Automatic (HDCP)" and edit the IP address.

Question 30

External LEDs - How to connect/disconnect external LED diods of 2N Lift1 car unit

Accepted Answer

This FAQ briefly describes how to connect/disconnect external LED diodes to the 2N Lift8 car unit in the proper way without damaging it. Below you will find a few brief steps with photos that illustrate the process.   Loosen 4 screws marked in the picture below. It is not necessary to release them! Once you will loosen them, then move the front plastic cover in the direction showed in the picture below.    2. Once you will move the front plastic cover, you will gain access to the connectors for connection/disconnection of external LED diodes.     Connecting LEDs with external power supply

Question 31

External LEDs - How to connect/disconnect external LED diods of 2N Lift8 car unit

Accepted Answer

This FAQ briefly describes how to connect/dissconect external LED diods to the 2N Lift8 car unit in proper way without damaging it. Below you will find a few brief steps with photos which ilustrates the procces.      Loosen the 4 screws marked in the picture below. It is not necessary to release them!     Once the screws are loosen, you can move the front plastic plate in way that screw heads will move to the bigger holes as you can see in picture below. After that you can remove the front plate.     Once the front plate is removed, you will gain access to LED diods connectors where you can connect/disconnect them.

Question 32

Factory Reset - Easy Gate IP

Accepted Answer

For Factory Reset we can choose to do it from the 1. Web interface    2. Or Reset button on the back of the device for the 20s(wait for the Signal strength turn RED LED diodes on the front of the device)         3. Device will be set to Factory Setting when you Remove device from Elevator Center.    4. Via SMS Command: send SMS to Simcard in the device in the format: EG DEF password

Question 33

Factory reset - How to make a factory reset on 2N Lift1

Accepted Answer

Info   This FAQ describes how to make factory reset of 2N Lift1. In previous versions of lift communicators (2N SingleTalk) it was only possible to ask tech. support to reset the password and set the device to default state by one of the parameters in programming menu. 2N Lift1 has a new feature - now it is possible to make factory reset to default state by the user without assistance of 2N tech. support via jumper on PCB of the device. Also it is not possible to reset the password remotely. Below you will find a few steps which are describing how to do that.    Factory reset on mainboard V1  Release the screw and take off the front plastic plate of the unit.   Once the device will be opened, you can use the configuration jumper marked in the picture below for the reset.7   Now disconnect the device from the line and put the jumper from previous step to the two pins as shown in the picture below. Then connect the device again. After 5 second the device will be reset, if you will turn around the device upside down, you will see LEDs signalling the reset. Once the device is reset, you can disconnect it again and move the jumper to its original position. Now you can access programming menu of the device with default password. Also all the parameters will have the default values.      Factory reset on mainboard V2  Disconnect the device, release the screw and take off the front plastic plate of the unit.   Once you open the device use jumper to connect the pins shown in the picture below. After you connect the jumper, power up the device again.   Now connect the two pins shown below (ALARM 2) for 5 seconds, after that the factory reset will be accomplished. If the reset was successful the yellow and green diode will flash simultaneously. Once the device is reset please disconnect the device and remove the jumper. Now you can access programming menu of the device with default password. Also all the parameters will have the default values.      Factory reset by using service tool 2N Lift1 Service Tool   After USB connection and parameters loading:  Click on "New"  Click on "Save to Device"    Default setting by Voice Menu   All parameters, including service password, can be reset to the default by voice menu: a) dial assigned number of communicator b) put service password (default value is *12345*) c) Select parameter 999*SERVICE_PASSWORD*, where SERVICE_PASSWORD is actual service password

Question 34

Factory-reset-How-to-make-a-factory-reset-on-2N-Lift8

Accepted Answer

Info   This FAQ describes how to factory reset 2N Lift8 system. It can be done by reset button on the central unit, voice menu, service tool or SMS (if the central unit is equipped with GSM or UMTS module)    Factory reset procedure of the system with the reset button on 2N Lift8 Central Unit Device has to be powered and running. Next to the USB connector on side you can find RESET button (Label 1). Restore factory values – press and hold the button until all the LEDs turn red. Then release the button and wait until the SYSTEM LED flashes yellow. Now press the button quickly to delete all the user settings. Delete central unit software completely – press and hold the button until all the LEDs turn red. Then release the button and wait until the SYSTEM LED (Label 2) flashes red. Now press the button quickly. CAUTION: after performing this function you can only restore the normal function of the device using a PC!      Factory reset with SW 2N Lift8 Service Tool After PC connection with central unit and configuration loading you can create a "NEW" configuration and then store it into the device with button "SAVE TO DEVICE".      Factory reset with voice menu *Dial assigned number of central unit (extension number, phone number), enter service password (default value is *12345*), select parameter 899*SERVICE_PASSWORD*, where service password is current service password (def. 12345).  Parameters for VoIP setting are not deleted (parameters 1100 - 1110).    Factory reset with SMS feature  Attention!   It is not available on PSTN and VoIP module!   If you send SMS in correct format L8 DEF X, where X is actual service password (def. 12345) the factory reset will be proceeded. In case of success you will get answer: L8  DEF  OK - factory reset was done successfully   Possible error messages: L8 ERR Invalid Message -If L8 sign is missing or is different (L2, L4 WHATEVER ELSE) L8 ERR Unknown Command -If another command then CNF, DEF, SET a RST was applied (DFE FNC ETC ...) L8 ERR Invalid Password - Incorrect password for programming (default is 12345) L8 ERR Invalid Parameters - related to CNF and SET. L8 ERR Invalid Syntax -Syntax error, when there are some spaces or chars where shouldn’t be L8 ERR Does not Respond - doesn’t answer the call after 60 sec- when the call is answered but doesn’t react for CPC programming- hang up during programming- does not react on WRITE_START, WRITE_CONFIRM, or CRC_REQUEST    Warning   Those operation doesn't change firmware version. In case of factory reset, all parameters are set back to factory defaults. In case of delete of file system, everything is deleted from the central unit (including firmware, voice menu). Is necessary to use 2N Service Tool and upload firmware again. Don't do this operation in case you are not equipped with 2N Service Tools running on site on PC!

Question 35

Factory reset - Lift IP 2.0

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. If needed, you can return the device to the factory settings. In case you can access the web interface (know the login password), you can backup the configuration and use the software reset with possibility to keep the network settings. Otherwise there is available the hardware reset.   Prerequisites 2N Lift IP 2.0  with the latest firmware if possible(especially in case of software reset)   Software reset At first backup your configuration in Lift IP 2.0 web interface, section System - Maintenance.  Now on the same place click on Reset Configuration button and confirm it, you can choose if keep the network settings.The procedure is completed in a while and you are asked for the new login password.

Question 36

Factory reset on 2N LiftGate

Accepted Answer

1) With a RESET button on motherboard The RESET button located on the 2N Liftgate motherboard is used for factory default reset or restart of the device. Remove the main unit upper cover to get access to the button. The button is to the right of the LTE module above the antenna connectors. Press the RESET button 5 times to reset the factory defaults; the device will be restarted after the factory reset.    2) In the LiftGate's web interface After logging in, go to Configuration -> Maintenance -> Factory reset:    3) By removing LiftGate from Elevator Centre If your LiftGate is currently added to Elevator Centre (EC), you can perform a factory reset by simply removing it from there. After logging in the EC, go to Devices -> select your LiftGate -> Remove device:

Question 37

Firmware upgrade for IP Sentrio

Accepted Answer

Sentrio- Firmware Upgrade   We always recommend having the latest firmware on your devices.  This article will guide you through the upgrade procedure,  even if you currently have a very old version.    The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Prerequesities 2N SentrioInternet connectivity for the Sentrio in the case of the online upgrade methodElevator Center in case of the cloud upgrade method Feature Properties The firmware upgrade does not delete your current configuration, but we recommend saving a backup configuration before starting. However, the process updates the configuration, which may render it incompatible with previous firmware versions. How to Back Up Configuration You can select from the online, offline, and cloud upgrade methods2N Sentrio device also checks the firmware file to prevent the upload of a wrong or corrupted file. The Firmware of the Sentrio can be downloaded from here if you are doing an offline upgrade    Offline Upgrade Method   Go to System - Maintenance and click on the Upgrade Firmware button Select the firmware file and start the upgrade.  The Sentrio will automatically get restarted and new firmware will then be available.The whole update process takes less than a minute.   Online Upgrade Method A 2N Sentrio device can download the right latest firmware file by itself.Just go to System - Maintenance and click on the Upgrade Now button when the interom says that a new version is available. You can read release notes here. Click on Proceed to start the upgrade. 2N Sentrio device will automatically get restarted and new firmware will then be available.The whole update process takes less than a minute.     Cloud upgrade method Log in to the Elevator Center and locate the device through Device Management > All Devices To choose your preferred device, simply click on it.  View the release notes if you need to know the updates made in this firmware Update the device with a single click on the UPDATE button Confirm the update by a single click on the UPDATE button

Question 38

Firmware upgrade - How to make a firmware upgrade on 2N Lift1

Accepted Answer

Info   This FAQ describe, how to make an upgrade of the communicator unit 2N Lift1 with software 2N Lift1 Service Tool.  For this upgrade is necessary 2N Programming Tool, for PC connection using USB.  Is necessary to have installed 2N Service Tool, actual version can be downloaded on www.2n.cz  You can change firmware version or voice menu - in both cases the procedure is the same.       PC connection with programming tool:  Info    Being programmed, 2N Lift1 is powered from the USB port and need not be connected to a telephone line. Having been disconnected, however, 2N Lift1 loses power and thus all unsaved data.  To make your 2N Lift1 remember time, leave the line connected during programming. Thus, no data will be lost after USB disconnection and the line will be detected as seized during programming.  The programming interface provides galvanic isolation of the PC and 2N Lift1.  The 10-wire interconnecting cable has no key on the 2N Lift1 side, so respect the cable colours (see the figure). An inverse connection does not damage the device.  Correct PC and 2N Lift1 connections are indicated by the blue LED on the edge, which goes on and signals power supply.  If the PC-2N Lift1 interconnecting program is running in 2N Lift1, the green LED starts shining. If not, mount the proper jumper (refer to 2.5 or 2.7 – Installation universal design / compact version) to switch 2N Lift1 into the recovery mode.  The green LED flashes to indicate programming.       Device upgrade When the 2N Lift1 Programming Tool is connected to a PC, the device is detected and the proper driver is installed. The 2N Lift1 Programming Tool is then automatically assigned a COM port. View the COM port in the Connect to device menu in the 2N Lift1 Service Tool. After connection and configuration download go to the Device - Upgrade and choose desired file for upgrade  Then click on upgrade and wait till the upgrade is proceeded, device will be automatically restarted.     Tip   In case of firmware upgarde is recommended to set device to factory reset (Use factory configuration).

Question 39

Firmware-upgrade-How-to-make-firmware-upgrade-on-2N-EasyGate-IP

Accepted Answer

Firmware upgrade can be made in three ways 1. In the web interface of the unit, go to the Maintenance/Firmware section and upload the downloaded file (Choose File). Click Send and confirm with the Save Changes button. (you can find the firmware at https://www.2n.cz/en_GB/products/elevator-systems/2n-easygate-ip)      Click Send and confirm with the Save Changes button.       2. Update can be made at 2N Elevator Center     3. There are steps how to upgrade with the Command-line  Open the folder in Total Commander that you will have on your PC according to the EGIP country (EU, AU, USA)  At the bottom of the Total Commander, type cmd and open it  In the cmd line, write "fwupd -c" to verify the FW version and serial number  After checking, write "fwupd -f" and then just write "egip" and press TAB, the name of the update file with version 36 should be filled in and "-la -r" should be added at the end  Then the upgrade itself will take place and as soon as the device restarts and Result: SUCCESS 0 - OK appears  Then just check again with "fwupd -c"

Question 40

Functionality-of-the-P100-Protocol-in-2N-Lift-Products

Accepted Answer

Info   This FAQ describes P100 protocol which is implemented in 2N Lift1 and 2N Lift8. Below you can find how the signalisation works and description of the alarms.    Packet structure Below you can find table which explains how the packet of P100 protocol looks like and what can be the values for each part of the packet. Alarm TypeData LengthData Checksum Alarm type: 1 character, Indicates the type of alarm:1 = Alarm with voice communication2 = Operational failure3 = Self test alarm Data length: 1 character, Indicates the length of the data field. Data: 0 - 15 characters. Checksum: 2 characters.The checksum is calculated by summing the alarm type, the data length andall the characters in the data field. The resulting sum is converted tohexadecimal format and inserted as a 2 character checksum (00h - FFh).   Signalling Signalling is done via DTMF. Standard tone length 100 ms +/- 5 ms, pause 100 ms +/- 5 ms. For the 2N Lift1 this can be adjusted in a range of 60 – 140 ms. The parameter for the adjustment is displayed on the screen below.    Tones used in the data packet These are values which can be in the data packet. 0 – 9 = DTMF 0 – 9 10 - 13 = DTMF A – D 14 = DTMF *15 = DTMF #     Control tones at P100 signalling Below you can find which tone signalize which status. Start = DTMF DAcknowledge = DTMF ARetransmit = DTMF C   Type of alarms Alarm with a voice communication Alarm type used for sending emergency alarms with following voice communication - operator is aware that alarm is of this type and alarm call will be initiated. Also ID of the lift is sent. Alarm Type: 1Data Length: 8 charactersData 1 - 8: P100 ID Code, 8 digits Operational failure Alarm type used for sending operational failure alarms and status information messages. Alarm Type: 2Data Length: 11 charactersData 1 - 8: P100 ID Code, 8 digitsData 9-11: Type of operational failure100 – Battery failure start (2N Lift1 with 2NEasyGatePRO only)*101 – Battery failure end (2N Lift1 with 2NEasyGatePRO only)*200 – Mic/Speaker failure start**201 – Mic/Speaker failure end**500 – End of alarm info800 – Stuck emergency button start801 – Stuck emergency button end * represents the status - battery out of order, missing battery, or battery cannot power the device for 1h long call** applicable only for 2NLift8 Checking call Alarm type used for sending automated test alarms to check whether the device is operational or not at a repetitive interval. Alarm Type: 3Data Length: 8 charactersData 1 - 8: P100 ID Code, 8 digits

Question 41

Grounding-How-to-ground-2N-SingleTalk

Accepted Answer

In case you need to ground 2N SingleTalk in order to avoid interference of the analogue line, you can use one of the screws placed on the back side (Pic. 1). Pic.1:

Question 42

Hardware versions - Difference between 2N Lift1 HW version 1 and 2N Lift1 HW version 2

Accepted Answer

Hardware versions - Difference between 2N Lift1 HW version 1 and 2N Lift1 HW version 2  This FAQ summarizes the basic differences between Hardware Version 1 and Hardware Version 2 of the 2N Lift1. Differences in firmware are also noted. For a complete description of the parameters, please refer to the manual: https://wiki.2n.cz/l1um/latest/en. Use the most current version available of the service tools to configure the 2N Lift1 unit. The 2N Service Tool can automatically detect the type of hardware used.     2N Lift1 - HW version 1 (=< December 2017)   2N  Lift1 - HW version 2 (>= December 2017)             HW version 2 - Differences and description, firmware included    Change  Description  Button 2  Accessed on the right side (rear-view)  Switches  The switch 2 has been removed, only the switch or the blocking module can be used.  Voice Alarm Station  Possible to connect on VAS1 or VAS2, when numbers from 01X or from 02X are used.  External power source 12V (external pictograms)  It is used to power external pictograms as well as internal LEDs when a checking call is not underway (LEDs are blinking, new EN81-20 regulation)  Inverting ALARM and CANCEL inputs  Jumper for inverting for ALARM was removed and new parameter was added : 920 - ALARM input (support autodetection of NC/NO) 916 - CANCEL input.  ALARM 2 input short/long press  Short (100ms) makes call on numbers stored in 02X. Long (3000ms) confirms rescue process (Parameter 966).  Protocol change  CPC antenna/KONE, P100 2N ext: new events - Button stuck, Battery error (with 2N EasyGate PRO usage).  New parameter  970 - Consumption from on-hook telephone line allowed: 2N EasyGate PRO (power for LEDs when checking calls was not accepted/proceeded, parameter 987). 811 - Manual checking call activation (07X) 920 - mode for ALARM 1 input, (NC,NO, autodetection)  Renumbering of parameters  971 --> 871 (Count of message repetitions) 972 --> 872 (Message recording) 975 --> 875 (Message options) 976 --> 876 (Call confirmation and call end message language selection) 977 --> 877 (Outgoing call message selection) 915 --> 917 (Hang-up timeout between calls)    Default value change  943 --> 1200ms (Max. busy tone period)  Parameter removed  964 (Min. time of active CANCEL input)

Question 43

How to add the Easy Gate IP to the 2N Elevator Center - FAQ_Lift_private

Accepted Answer

This content cannot be displayed without JavaScript.Please enable JavaScript and reload the page.            	                                                                           	                                                                                                                                                                                                                                                                                	                                                                                           	                                                                 FAQELEPRI                                                                            FAQ_Lift_private                                                                                                                                                                                                   FAQ_Lift_private2N® Elevator center              How to add the Easy Gate IP to the 2N Elevator Center                     This FAQ describes how to add the 2N Easy Gate IP to the 2N Elevator Center. To add the device to your Elevator Center account, log in to your account and click Devices and then Add device, as you can see on this picture:       You will be asked to enter the serial number and My2N security code. You can find those on the sticker on the side of your Easy Gate IP:       Afterwards, your EGIP will be active. If the firmware version in the device is outdated, Elevator Center will automatically start a firmware upgrade, as you can see here:       When the firmware is up to date, EC will configure your EGIP automatically according to the configuration template stored in your account. More information about configuration templates here: How to use configuration templates in 2N Elevator Center       If you need to change the phone number and password, click “Edit” in “SIP account”:       Now you can edit those parameters:                                                           If the proxy address was set up by the configuration template, it is not visible in the device detail. However, proxy address was still set up correctly in the device.               If the device itself was not configured yet, you can do so by clicking “Go to device configuration”:                                                                                                                                                   How to add the 2N® LiftGate to the 2N Elevator Center                                                                                                                        VPN connection on LiftGate

Question 44

How to connect external Axis Camera to Sentrio

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Pre-requisites: Axis CameraAxis IP Utility Software, Click here to downloadPC or Laptop on the same Network as the Lift Gate or Axis and Sentrio Setting up Axis Camera  Start AXIS IP Utility. All available devices on the network show up in the list automatically. Left-click the device in the list and select IP Settings Button. On the pop-up that opens after clicking the IP Settings button, enter the account name as "root" and confirm with the desired password. In the IP settings, uncheck Automatic (DHCP) to enter your static IP address, subnet mask, and default router. Once the details are entered, click Apply.     Adding an external camera stream for 2N Intercom  Go to 2N IP Intercom web interface, section Hardware - Camera - External Camera Enable the featureFill in RTSP stream address in the following format: rtsp://IP_adress_of_camera/axis-media/media.amp?resolution=VGA&h264profile=mainFill in the Username "Root" and the Password of the Axis IP Camera you have createdAfter saving, you should be able to see Camera Preview if you configured everything correctly.  Note: Use the following format of RTSp if VGA is not available. VGA is unavailable, use numeric value, which the camera supports, f.e. 480x480  rtsp://IP_adress_of_camera/axis-media/media.amp?resolution=480*480profile=main

Question 45

How to get ip address - Lift 8

Accepted Answer

If 2N Lift8 is connected to a network with DHCP server, then IP address will be assigned automatically. IP address can be find out by the service tool or via voice menu. Option with voice menu works only if the device is already configured and you know the number, where you can call to get to the voice menu. Also it is possible to use 2N Lift8 Audio Unit - Machine Room to enter the voice menu.1) Voice menu: after establishing connection with the central unit press 9 (service menu) and then press 3. Then all the service data including IP address will be read.    2) 2NLift8 Tool: after interconnection with the central unit via USB cabel and establishing connection with the device, you can see the status of the device and its IP address on the right side of the service tool.

Question 46

How to make a firmware upgrade on 2N Lift8

Accepted Answer

Info   This FAQ describes, how to proceed an upgrade of the system 2N Lift8. As first is upgraded central unit, then the firmware is distributed automatically into all connected units. Time of the upgrade depends on the count of the units, and type of the upgrade. This operation may take some times.     As a first step install the 2N Lift8 Service Tool Version 2.x.x . This version is available for download on our web. The complete list of all available fw version is available here: Elevator systems- firmwares In the Service Tool menu: Click Device Upgrade (side panel menu)Select desired firmware versionSelect preferred language Click upgrade     Older hardware - upgrade   Some HW version of Central units can not be upgraded to higher fw version than 1.10.6, actual service tool shows only available versions for current central unit hardware.      Firmware change from 1.x.x to 2.x.x   Splitters needs special treatment for firmware upgrade between 1.x.x. and 2.x.x versions:     Set the splitters to odd addresses (lift/shaft number) for 1.x.x to 2.x.x upgrade as even addresses cannot be upgraded. Example: First upgrade the odd address splitters. Then disconnect these spliters and change the even address splitters to odd ones. After upgrade, change the odd addresses back to even ones.  The upgrading process is indicated by green and red flashing LEDs (OK and ERR respectively).         COP - signalization    The yellow and green LEDs are on (request received and connection confirmed) and the red LED is illuminated on the back side to indicate audio unit initialisation.  The yellow and green LEDs flash to indicate audio unit upgrading. The red LED on the back side is permanently on.  No LED is illuminated upon upgrade and the audio unit is ready for use.       Machine room, shaft audio units - signalization    The yellow, green and red LEDs are on (request received, connection confirmed and red LED under the glass) to indicate audio unit initialisation.  The yellow and green LEDs flash to indicate audio unit upgrading. The red LED is permanently on.  The ALARM pictogram (bell symbol) goes on upon upgrade and the audio unit is ready for use.       Camera, IO modules - signalization   IO Module - during an upgrade, green LED (OK) is flashing quickly, and the red LED (ERR) is flashing slowly Camera module - The red ERR LED is illuminated, the green OK LED flashes quickly and the yellow REL LED flashes slowly to indicate the upgrading process.

Question 47

How to make an a update - Lift IP 2.0

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.     In the web configuration interface select in the Menu System - Maintenance "Upgrade Device Firmware".       Upgrade firmware – upgrade your 2N Lift IP 2.0 firmware. Press the button to display a dialogue window for you to select and upload the firmware file to the device. The device will automatically get restarted and new FW will then be available. The whole upgrading process takes less than one minute. Refer to www.2n.com. for the latest FW version for your device. FW upgrade does not affect configuration as the device checks the FW file to prevent upload of a wrong or corrupted file.  Check now – check online whether a new firmware version is available. If so, download the new FW version and an automatic device upgrade will follow.

Question 48

How to provide all information to effectively resolve a technical issue with 2N OS device

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   In case you have found some issue with 2N OS device, please report it to Technical Support. If you do not have access information, contact your account manager.Or you can report your issue by creating a ticket - here. The reported issue should contain the following information:  Describe us the issue in a close detail, so that we will be able to replicate the behavior at 2N Tech Support.   Send us the description of the LAN topology, NATs, IP addresses, etc.    If your issue can be clearly visible or heard e.g. LED blinking or bad sound quality, please take a picture or record a video (e.g. on a phone) and send us this behavior.   You can attach it to the e-mail or upload it to e.g. WeTransfer, Dropbox, Google Drive and send us the download link.    Know the Device Information The serial number and the current FW version of your 2N OS device.It is highly recommended to use always the newest FW version available on 2N web page - here  Backup the Configuration Send us the current configuration of the device - in the pictures below there is shown how to do that.   Capture the Wireshark trace Catch the Wireshark trace on 2N OS device. Here first of all activate the capturing by "Start" button, make a call and deactivate the capturing by "Stop" button. Then download hiptrace.pcap file and send it to the support. Because the buffer for trace is limited, it is really necessary to start the trace right before you will make a test call.    Capture an internal Syslog on 2N OS device.   If 2N Tech support asks you for a Syslog they usually want the setting that is shown in the picture below. Unlike in Wireshark trace the buffer is not limited by size but time. Please set the Required Saving Time + Severity level according to 2N Tech support needs.   After setting press the "Start" button and the Syslog will automatically stop after the time you defined in  Required Saving Time, then save the syslog.txt file and send it to us.  6. Capture an external Syslog on 2N OS device.     The external syslog is often use to capture syslog messages immediately after rebooting the device which often can't be done by internal Syslog.    Please fill the Severity Level according to 2N Tech support needs. You will need a syslog server where the messages from the device will be sent.    Set the Server Address in our example we use 192.168.1.15 - IP Address of a PC where SyslogWatcher is installed   7. Using SyslogWatcher - download here       Start the server - it will take a few seconds until you see any messages  Stop server - press after you are done with capturingExport - press this button to export messages to fileExport Settings - Choose the time from/to according to what 2N Tech support demands (1h, 24h)Custom files (CSV/XML/TXT/JSON/etc.) - type of file  Export folder - choose path to save the fileFilename - name of the file (in default it is date of Syslog capturing) -> export the file with .txt suffix and send it to us

Question 49

Installation and Configuration of Lift8 for Multiple Shafts

Accepted Answer

Description of the Lift8 CU, Audio Units and Modules is available in the link https://wiki.2n.com/l8um/latest/en/2-popis-a-instalace. Target Schematic Diagram: Preliminary Setup and Electrical System Installation:Lift 8 Central Unit : Keep the CU disconnected from the mains.Loosen the three screws on the upper cover of the CU.Move the upper cover of the CU in such a way that you can remove it.Proceed with caution while removing the cover: be careful about the drain wire connecting the cover with the CU bottom part. Do not disconnect the wire unless there is a reason to do so!Interconnect the rechargeable batteries, but do not connect them to the motherboard.Plug in the CU supply cable into a 230 V socket. Now interconnect the batteries with the motherboard using the FASTON cable (see the Fig. below). Maintain polarity.  Fireman Unit: Use the Torx 20 spanner included in the delivery to loosen the 4 screws and remove the audio unit's front cover. Find the board with electronics under the cover Remove the audio unit cover and unplug terminal 2 (audio unit bus). Connect the bus and replace the terminal keeping polarity.  Machine Room: Loosen the screws to the right and open the connector cover. There is just one connector under the cover: a bus connector. Pull out the terminal from the connector, connect the wires, and replace the terminal. Make sure that the polarity is maintained.  In our test case, there are 3 shafts and MRU as a Lobby unit for all lifts in the group place.  Address Configuration of MRU: There is a group of jumpers under the transparent front cover. Do not use any of them if the machine room is only intended for the given lift. The audio unit identifies itself as the machine room for the given lift. If the machine room is to be shared by multiple lifts, configure the corresponding pins 1–8 for the lifts to share the machine room (numbered 1–8 from left to right 1–8). Audio Unit Cop: Reconfigure the jumper on configuration jumper 12.If there is poor access to the pins, you can remove the electronics cover. Slightly loosen the four screws and shift the cover downwards. Now you can remove the cover.The first 4 pins help set the audio unit location (1 – cabin ceiling, 2 – cabin, default, 3 – under cabin, 4 – shaft bottom, 1+ 4 – cabin 2 roof, 2+ 4 – cabin 2, 3 + 4 under cabin 2). Use the jumpers for 1–4 settings. In the cabin 2 setting, set one jumper to the shaft bottom position (4) and then select the position with the other jumper (1 – cabin 2 roof, 2 – cabin 2, 3 – under cabin 2).Configure the required changes as printed on the electronics cover.If you have removed the cover, put it back in the original position and tighten the screw. Pull the terminal out of connector 1 – Audio units bus, connect the bus audio units wires and replace the terminal to connector 1. Mind the polarity.  Audio Unit Shaft : Loosen the screws on the jumper-protecting door and open the door.Set the audio unit location. See the printed label under the door for the one-cabin configuration. To set the cabin 2 audio unit, insert the jumper to the shaft bottom position (left jumper) and then select the audio unit position with the other jumper (cabin 2 roof, cabin 2, under cabin 2).Close the door and tighten the screw.  Jumper Configuration is Important to use the shaft unit as the top car unit and Pit Units ! Splitter Remove the push-in terminal board from the main bus connector and connect six wires from the CU maintaining the polarity (power + -, audio + -, data + -). See the printed figure on the splitter cover.Bus Connection between Audio Units and Splitter Interconnect the splitter and audio units using a two-wire bus maintaining polarity. Address Configuration Configure the splitter address for the given lift using a 10-position switch 0–9 (see the figure). Configure lift 2–8 as 2–8 (set the switch to position 5 for lift 5, e.g.).  Lift 8 service tool initialization: https://wiki.2n.com/l8um/latest/en/5-service-tool/5-1-instalace-a-prihlasovani Lift 8 Service Tool: If you use a USB cable for a CU connection, select the USB connection type. The screen will change and the login name and password will only be visible. Enter the correct values. Refer to the text below for the default values. Now connect the CU and click Connect. The 2N Lift8 Service Tool automatically finds the connected CU on the PC and starts downloading parameters and logs. Having completed the download, the 2N Lift8 Service Tool is ready for work.  Make sure that the USB port driver for the 2N Lift8 Central Unit has been installed properly on the PC to avoid identification and login failures. If a problem with non-compatible version of .NET occurs during installation, you should download the new .NETFX4.0 version from www.2n.com. You can use this link from the online manual.  Minimum operating system requirements: Windows Vista, 7, 8. Default Login/ Pass : Admin/2n  After initializing all the jumpers in the machine room, shaft units, and splitters, the connected devices should be configured as illustrated in the following diagrams taken from the service tool.  Alarm Call Configuration.

Question 50

IP Sentrio - Factory reset

Accepted Answer

The IP Sentrio device offers two distinct methodologies for executing a factory reset: the Hardware method and the Software method, the latter of which is facilitated through the Web Graphical User Interface (GUI).   Hardware Method: The Reset button for the IP Sentrio can be located on the rear side of the IP Sentrio.    Press the button RESET and keep it pressed. Wait until the red and green LEDs go on simultaneously on the device and the acoustic signal can be heard (approx. 15–35 s). Wait until the red LED goes off and the acoustic signal can be heard (approx. for another 3 s).Wait until the green LED goes off and the red LED goes on again and the acoustic signal can be heard (approx. for another 3 s).Wait until the red LED goes off and the acoustic signal can be heard (approx. for another 3 s).   Release the RESET button.     Software Method: The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Fill the IP address of the 2N Sentrio in your browser   Go to the section System- Maintenance - ConfigurationClick on the button Restore Configuration     2. Check the Button Reset the Network Settings and Certificates if a reset of network settings is needed, and click on the Button Yes to finish the process, and the device will restart.

Question 51

Lift 8 Configuration for Multiple Shafts

Accepted Answer

Description of the Lift8 CU, Audio Units, and Modules is available in the link https://wiki.2n.com/l8um/latest/en/2-popis-a-instalace. Target Schematic Diagram:  Preliminary Setup and Electrical System Installation: Lift 8 Central Unit: Installation: Mount the Lift8 Central Unit firmly to a wall or cabinet where the power cable can reach 240v outlet.  Mount the Lift Audio unit appropriately on the lift car C.O.P. and fix the Fireman’s Unit in the architrave alongside the designated Fireman’s lift landing doors at the FSAL level.  Lift8 uses 2-wire bus technology and so two wires must be dedicated in the traveling cables to connect the lift car audio unit and similarly two wires (not supplied) must be run down from the Lift8 Central Unit to the FSAL to connect the Fireman’s audio unit, and finally the machine room audio unit should be connected via 2-wires (not supplied) to the Lift 8 Central unit as follows: Rechargeable Battery Connection and State Check: Keep the CU disconnected from the mains Loosen the three screws on the upper cover of the CU.Move the upper cover of the CU in such a way that you can remove it. Proceed with caution while removing the cover: be careful about the drain wire connecting the cover with the CU bottom part. Do not disconnect the wire unless there is a reason to do so!  Interconnect the rechargeable batteries, but do not connect them to the motherboard.  Plug the CU supply cable into a 230 V socket. Now interconnect the batteries with the motherboard using the FASTON cable (see Fig. below). Maintain polarity.      Fireman Unit: Use the Torx 20 spanner included in the delivery to loosen the 4 screws and remove the audio unit's front cover. Find the board with electronics under the cover  Remove the audio unit cover and unplug terminal 2 (audio unit bus). Connect the bus and replace the terminal keeping polarity. The default function of the Fireman unit is to provide a priority call function exclusively for the shaft in which it is installed. Machine Room: Loosen the screws to the right and open the connector cover. There is just one connector under the cover: a bus connector. Pull out the terminal from the connector, connect the wires and replace the terminal. Make sure that the polarity is maintained.  In our case, there are 3 shafts and to use MRU as a Lobby unit for all lifts in the group place. Please follow the following steps to attain it: Address Configuration of MRU: There is a group of jumpers under the transparent front cover. Do not use any of them if the machine room is only intended for the given lift. The audio unit identifies itself as the machine room for the given lift. If the machine room is to be shared by multiple lifts, configure the corresponding pins 1–8 for the lifts to share the machine room (numbered 1–8 from left to right 1–8).    Audio Unit Cop:    Reconfigure the jumper on configuration jumper 12.If there is poor access to the pins, you can remove the electronics cover. Slightly loosen the four screws and shift the cover downwards. Now you can remove the cover.The first 4 pins help set the audio unit location (1 – cabin ceiling, 2 – cabin, default, 3 – under cabin, 4 – shaft bottom, 1+ 4 – cabin 2 roof, 2+ 4 – cabin 2, 3 + 4 under cabin 2). Use the jumpers for 1–4 settings. In cabin 2 setting, set one jumper to the shaft bottom position (4) and then select the position with the other jumper (1 – cabin 2 roof, 2 – cabin 2, 3 – under cabin 2).Configure the required changes as printed on the electronics cover.If you have removed the cover, put it back in the original position and tighten the screw. Splitter:   Remove the push-in terminal board from the main bus connector and connect six wires from the CU maintaining the polarity (power + -, audio + -, data + -). See the printed figure on the splitter cover.  Bus Connection between Audio Units and Splitter Interconnect the splitter and audio units using a two-wire bus maintaining polarity. Address Configuration Configure the splitter address for the given lift using a 10-position switch 0–9 (see the figure). Configure lift 2–8 as 2–8 (set the switch to position 5 for lift 5, e.g.).  The next step after interconnecting all the devices physically in the desired position next step is Configuring the Alarm Calls. Lift 8 service tool initialization: https://wiki.2n.com/l8um/latest/en/5-service-tool/5-1-instalace-a-prihlasovani After initializing all the jumpers in the machine room, shaft units, and splitters, the connected devices should be configured as illustrated in the following diagrams taken from the service tool       Alarm Call Configuration (No Module) Internally : ALARM parameter: "#" and the number (1–8) of the shaft in which the audio unit is located, e.g. "#1",

Question 52

Lift IP 2.0 factory reset

Accepted Answer

Lift IP 2.0 – Factory reset procedure  As you can see, there are 2 button on the top of the PCB Lift IP 2.0 – markedby frame 1And function of these buttons is described on the PCB cover – marked byframe 2   Follow the instructions below to reset the factory default values:1 -  Press and hold the RESET button.2 -  Wait until the red and green LEDs go on simultaneously and theacoustic signal can be heard single beep tone (approx. 30 s).3 -  Wait until the red LED goes o􀆯 and the acoustic signal can be hearddouble beep tone (approx. for another 3 s).4 -  Wait until the green LED goes o􀆯 and the red LED goes on again andthe acoustic signal can be heard triple beep tone (approx. for another3 s).5 - Wait until the red LED goes o􀆯 and the acoustic signal can be heardquadruple beep tone (approx. for another 3 s).6 - Release the RESET button immediately.   Now is Lift IP 2.0 communicator set in default values, and should obtain an IP address from DHCP.Login via web GUI:admin / 2n

Question 53

Monitoring of batteries on EasyGate PRO

Accepted Answer

2N EasyGate PRO can be equipped with batteries. Battery option allows to support functionality in case of power failure. For backup use four pieces of accumulators NiMh size AA. These accumulators are not part of delivery. You can monitor battery status. In default , monitoring of battery status is disabled. In order to enable it, please follow steps below:   1) Using USB cable, connect your 2N EasyGate PRO to computer equipped with installed PC UNI Manager   2) Once connected to gateway, please navigate to section Service as shown on picture below.      a) Telephone number for service SMS. The number is common for GGMC SMS, ,'LOW CREDIT" SMS on prepaid SIM cards and Power status SMS. Setting options: 0-16 characters (0-9,11A+) Default setting: blank b) Power status SMS is send in case the battery is flat, or disconnected. Setting options: -Disable -Enable Default setting: Disable Power status SMS is send, if power failure or restore last longer than filled value. Setting 0 min means, that the function is off. Setting options: 0-255 min Default setting: 0

Question 54

Overview of the Ports, Domains and Codecs of My2N and Elevator Center

Accepted Answer

If everything below is set up properly, your network does not block anything and you are still not able to establish a proper connection, please check if SIP ALG is not enabled on your router in case it isn't please disable it and restart your router.           Minimum upload and download speed: 640 kbps + some reserve 2N devices require standard internet access in order to use My2N services. There is no need to configure your firewall if you use the standard settings. If your internet connectivity is fully blocked by a firewall or NAT, you need to permit the following and also configure your device in a way it matches the required codecs listed below (Codecs are not needed for Elevator Center as device s there are not meant to receive SIP calls): Domain names: *.my2n.com (* = "any".my2n.com)my2n.com Full list of domain names: (if firewall does not support wildcard)   Domain  My2N  Elevator Center  acs.my2n.com  Auto Configuration Server - server for synchronisation and configuration  Auto Configuration Server - server for synchronisation and configuration  knock.my2n.com        proxy-{x}.my2n.com  SIP server for calling ("x" is the number of the proxy server, you can find it in the My2N portal > device details > SIP Proxy)  Not needed for EC  tribble.my2n.com  server for secured remote configuration  server for secured remote configuration  certificator.my2n.com  server for generating certificates for secured connection with My2N cloud  server for generating certificates for secured connection with My2N cloud   utility.my2n.com         update.2n.cz  update server  update server  update-server.my2n.com  update server   update server   licenses.my2n.com  license server  license server     Ports and codecs*:    Port  TCP  UDP  Incoming  Outgoing  Usage  80  ✔  ✔     ✔  web interface (remote configuration)  443  ✔  ✔     ✔  web interface (remote configuration)  5060  ✔        ✔  SIP  5061  ✔        ✔  SIP TLS  30 000 - 31 999     ✔     ✔  RTP (audio and video) proxy       Audio codecs  Video codecs  PCMA  H.264  PCMU  H.265  G.722      *All ports tied with SIP or SIPS are not necessary for Elevator Center as are not necessary any audio or video codecs *Recommendation:  In case of use of a Firewall, disabling Proxy ALG on the FireWall is recommended to improve call quality and reliability.

Question 55

phone-line-compatibility-2n-lift1-2n-lift8-a-2n-lift-ip

Accepted Answer

Land line operators worldwide are replacing traditional analog lines with IP network switches. We tested the 2N Lift1, 2N Lift8 a 2N Lift IP on these new connectors in a special Deutsche Telekom laboratory in Bonn. All 2N Lift products passed successfully the tests on new generation networks 2N Lift12N Lift82N Lift IPMSAN POTSYESYES-DeutschlandLAN IP Voice/Data S-YESYESDeustchlandLAN SIP-Trunk-YESYESMagentaZuhause S-YESYES   2N is listed among tested manufacturers here: https://geschaeftskunden.telekom.de/hilfe-und-service/service-angebote/sonderdienste/3rd-party-lab

Question 56

Problem with opening a configuration in service tool for LIft 8

Accepted Answer

If there is a problem with opening saved configurations, it is a good idea to delete the contents of the cache directory.   For Win 10/11, this directory is located in C:\Program Files (x86)\2N TELEKOMUNIKACE\2N Lift8\ServiceTool

Question 57

Providing all information to effectively resolve a technical issue on 2N Lift8

Accepted Answer

Info   This FAQ serves mainly such a quick guide for quick report of technical issue on 2N Lift8. In such a case is necessary provide all information on technical support form or to your local distributor.    Always proceed an upgrade for actual available firmware version for your hardware, available on www.2n.cz  Exact description of connected units, including all serial numbers on installation site (you can use printscreen or save xml configuration and print actual units from Surveillance menu)    Used communication module  Exact LEDs description from the central unit of 2N Lift8  In case of audio unit issue, description of LEDs on it  Save actual configuration, logs and bus logs from the central unit: Configuration backup - How to backup configuration and how to capture a trace - 2N Lift8  In case of VoIP issue, make an wireshark trace (.pcap)  Language of voice menu  In case of user voice messages, send problematic file with description  In case of camera module issue:  exact problem description  camera type, model, firmware  SD card type, are data storing?  Camera module mode  Stand alone  in Lift8 usage

Question 58

Providing technical information to effectively resolve a technical issue on 2N Lift1

Accepted Answer

Info   This FAQ serve as a quickguide for correct issue reporting when some problem on system is detected on 2N Lift1. In this case is necessary to send all information on Technical support Form or contact your local distributor for quick support.      For fast respond, please follow steps:  Do the upgrade to the latest version: Firmware upgrade - How to make a firmware upgrade on 2N Lift1  Do the factory reset: Factory reset - How to make a factory reset on 2N Lift1  Set up your system again and do tests  If problems persists then:  Actual configuration of system: 2N Lift1 - Configuration backup - How to backup configuration, how to capture it and trace it  serial number and firmware version of the product (using service tools 2N service Tool software, menu "Device"):   Description of the connection:  PSTN connection? (provider)  PBX connection (type, model)  GSM /UMTS gateway (type, SIM card information - operator, tel. number) - in case of 2N EasyGate provide:  serial number  FW version  LED diods state in idle mode  LED diods state in active mode    Line voltage where is connected 2N Lift1 (off-hook)  In case of user voice message error:  Was it recorded with service tool?  Was used external file .wav? (send it for analyze)   Problem description  Briefly describe what is happening exactly.

Question 59

Recording your own user message for 2N Lift8

Accepted Answer

User message - How to record your own User message for 2N Lift8   User Messages helps you replace the default system announcements with user messages. Load these messages from a file or, in the correct format, via the 2N Lift8 Service Tool. Use the microphone connected to your PC to record the messages.  In the Picture 1, below you can find out the example How to create the User message m1 and m2. Firstly you have to add a New set (1) and than you can either record your own message directly from your PC (2) or upload the file from your database (3). As a last step you need to upload all files to the Central Unit by pressing "To device" (4).  Picture 1. 2. We can now set those messages m1 and m2 . For example assign the massage m1 to the parameter 971 and m2 to the parameter 975 as described in the Picture 2 below.   There would be also a possible to combine more than one User massage to each parameter. You would simply set for Example parameter 971 to "0102"  Picture 2. You can find out the detail information about the User massages in the online User manual for the 2N Lift8 Service Tool. Section 5.3, User messages

Question 60

Registration of 2N Lift8 to 2N OfficeRoute

Accepted Answer

Info   This FAQ briefly describes how to register 2N Lift8 with 2N OfficeRoute. In a few steps you will learn how to configure both devices. Every step contains screen from web interface and brief description of configuration.    Configuration of 2N Lift8  Open Lift8 tool and go to section Configuration->Parameters->Network Settings. Fill in IP address, mask and gateway for your VOIP module. SIP server is IP address of the OfficeRoute. Login and password will be created in the next steps.   Now open web interface of the OfficeRoute and go to section Telephony services->SIP Proxy and click on “Switch SIP Proxy on“.   Now go to section User Management->Users and press + button in the low right corner.   Now create user, fill in username and password (these credentials will be used in the first step). Also fill in the line number, it is recommended to use the same for all the fields. E.g. 224 for password, 224 for username and so on. Once you will finish press save in the low right corner.   Now you should be able to see the user you just created in the user list.   Now you can use credentials of created user in the first step. Then you can check whether the registration was successful or not in the section Telephony services->SIP Proxy->Registrations.

Question 61

RMA - What to check before the RMA process for 2N analog gateway

Accepted Answer

Please, follow the steps below what to check before you send the 2N EasyGate, 2N EasyGate PRO (UMTS) and on 2N SmartGate (UMTS) device for repair: Possible issues: a) device does not boot up after plug in power source b) device doesn't get signal c) device system led flash quickly   add a) Check power source or try another one.   add b) Try another antenna which has better gain. In case of GSM version, be sure that in your area is GSM coverage. As there are countries where is no more GSM available. Try another mobile operator.   add c) device has some hardware problems and needs to be sent for RMA.   If you ask for RMA, where is obvious hardware damage, attach photos from the installation side, from the damaged part and another photo which could be important for RMA process.

Question 62

RMA - What to check before the RMA process for 2N analog Intercoms

Accepted Answer

Please, follow the steps below what to check before you send the 2N analog Intercoms device for repair: Possible issues: a) device does not boot up after plug in (FXS) b) device is not possible to program over DTMF c) device is not working correctly, audio issues with microphone and/or speaker   add a) Check wires and try another port (in case of PBX). Check connection on PSTN. If doesn't work, contact support.2n.com for further steps.   add b) If the mobile phone is used for programming, mute your microphone and put the service password slowly. If you are not able to enter to the programming menu, contact support.2n.com for password reset. In case you can enter to the programming menu, but new values are not stored, than be sure that the same value is not stored in another parameter. Try to proceed factory reset before RMA request.   add c) Check if you have grounded analogue intercom properly. In case of Force/Safety is obligatory to have it grounded for correct function of the handsfree. In case of different issue, contact support.2n.com before RMA,   If you ask for RMA, where is obvious hardware damage, attach photos from the installation side, from the damaged part and another photo which could be important for RMA process.

Question 63

RMA - What to check before the RMA process for 2N Lift1

Accepted Answer

Please, follow the steps below what to check before you send the 2N Lift1 device for repair: Possible issues: a) device does not boot up after plug in (FXS) b) device is not possible to program over DTMF c) device is not working correctly, audio issues with microphone and/or speaker   add a) Check wires and try another port (in case of PBX). Check connection on PSTN. If doesn't work, contact support.2n.cz for further steps.   add b) If the mobile phone is used for programming, mute your microphone and put the service password slowly. If you are not able to enter to the programming menu, try to proceed hardware factory reset described in the manual on wiki.2n.cz. In case you can enter to the programming menu, but new values are not stored, than be sure that the same value is not stored in another parameter. Try to proceed factory reset before RMA request.   add c) Check if there is no space between speaker and microphone to prevent echo. If you ask for RMA, where is obvious hardware damage, attach photos from the installation side, from the damaged part and another photo which could be important for RMA process.

Question 64

RMA - What to check before the RMA process for 2N Lift8

Accepted Answer

Please, follow the steps below what to check before you send the 2N Lift8 device for repair: Possible issues: a) device does not boot up after plug in (power source) b) device has "system led" red on the central unit c) device doesn't recognize connected units   add a) check if from batteries is powered or not. Contact support.2n.com for more details.   add b) You will need PC with latest service tools available on www.2n.com web page. Hold on reset button until all LEDs blinks once and than wait until system LED starts blinking RED, then press RESET button shortly for confirmation = you have deleted file system successfully. Then connect service tools, only upload of the firmware is available so proceed an upgrade. If that point doesn't help, contact support.2n.com   add c) Check all units on short cable one by one. Be sure that hardware addresses were set on all units correctly. Check that polarity of 2-wires bus is correct.   If you ask for RMA, where is obvious hardware damage, attach photos from the installation side, from the damaged part and another photo which could be important for RMA process.

Sistemas de elevadores

2N LiftIP 2.0

2N Lift1 / 2N SingleTalk

2N Sentrio

2N Lift8

2N LiftGate

IP EasyGate 2N

2N EasyGate IP+

Centro de elevadores 2N

Central de atendimento 2N

Lista de perguntas frequentes