Product Support The My2N Management Platform
Efficient and remote installation management in a cloud platform designed for residential projects that want a complete video door entry system.
Apps & Software
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Firmware
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Latest Manuals
Other Documents
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| My2N Subscription Flowchart | Marketing | Leaflets | |||||||
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| 2N Product catalogue (EN) | Marketing | Catalogue | |||||||
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| 2N Catalogue for Planners 2022 (EN) | Marketing | Catalogue | |||||||
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| Transition from 2N Mobile Video to My2N App - FAQs (US) | Marketing | Leaflets | |||||||
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| My2N Management Platform - Presentation (EN) | Marketing | Presentations | |||||||
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| My2N Security Overview (EN) | Marketing | Leaflets | |||||||
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FAQ
- 2N IP intercom into My2N - I don't have a card with the Security Code
- 2N IP intercom into My2N using the Security Code
- 2N LTE Verso - Registration to My2N and basic setup
- 3rd party SIP device - How to add it in My2N site
- Answering Unit Registration and Configuration of Calls in My2N
- API opening - how to activate Access Units switches from the App
- Automation, Callback - How to configure callback with 2N IP Intercom to My2N
- Axis network intercom into My2N
- Bluetooth Card Mode - how to setup My2n App and use the feature
- Bluetooth Motion Mode - how to setup My2n App and use the feature
- Bluetooth Touch Mode - how to setup My2n App and use the feature
- Call in sequence or parallel using My2N
- Cannot add a device to My2N/move a device to a different My2N account
- Change of billing information (company name & address) in My2N
- Change to the new apartment license model in My2N
- Company Admin - Add/Delete
- Configuration of the switch codes on the My2N Cloud
- Credit card - How to change it
- Delivery solution with My2N automation
- Dormakaba locks - How to integrate one or more in your My2N site
- Dormakaba - My Dormakaba lock stopped working - What can you check?
- Firmware Update via My2N
- HAR file - How to generate them for Chrome
- How to provide logs from the My2N application
- I did not received an e-mail
- Indoor Touch 1.0 - How to configure 2N IDT1.0 to make and receive calls through My2N
- Indoor Touch 2.0 - How to configure 2N IDT 2.0 to make and receive calls through My2N
- Integration the Grandstream HT801 with 2N IP Intercom
- IP intercom - How to configure call settings from My2N platform
- Mobile Video troubleshooting
- Multifactor Authentication (MFA) - How to enable and use it in My2N Platform
- My2N - 2N Mobile video credit vouchers and licenses
- My2N account management (company/site admins & users)
- My2N apartment Admin Features
- My2N app access - How to set it up
- My2N - How to sign up
- My2N/KONE integration
- My2N - Low audio issue
- My2N platform and 3rd party SIP calls
- MY2N Platform Security Overview
- New API Authentication Method for My2N Integrations
- New Site models - Differences and Examples
- Offline Pairing - How to set it up
- Overview of the Ports, Domains and Codecs of My2N and Elevator Center
- Register a 2N IP Handset to My2N or another PBX / proxy server
- Registration of LTE Verso to My2N and basic setup
- Sensitivity - Access_private
- SIP over UDP Support Ending in November 2025
- Site models - Differences and Examples
- Subscription - How to purchase in My2N
- Unlock the door with the switch codes in My2N - How to set it
- Video - My2N platform - registration and setup of cloud calling
- Visitors in My2N – How to create visitors
- What to do if the intercom does not dial Mobile Video
There are currently no technical specifications available for this product.
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Contact for Americas technical support
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- Access Control 1-800-444-2947
- Elevators +420 228 880 382
- (English) Available from 9:00 a.m. to 5:00 p.m. CET (Mon-Fri).
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