2N Elevator Center for Call Center – Call Center company
It displays the list of all the companies that have assigned a device to the Call Center company. The devices are assigned to nodes. The devices are displayed in Devices according to the selected node.
Display of a selection section, e.g. Devices.
2N Elevator Center
– Devices – display the device with allowed access for this Call Center company. This device cannot be edited, but can be renamed by the Call Center company. Click the device card or go from the card directly to the web configuration interface to display more details.The devices can be searched, filtered or backed up. The section also allows you to choose the columns or device info to be displayed.
– Rescue sessions – display the list of currently active alarm calls.You can search the alarm call list according to the device location, name or ID. The section also allows you to choose the columns or alarm call info to be displayed.
– Users – display the Call Center company users and their roles. The Company admin can add users by clicking and assign them their roles. Once created, the new user gets an automatic e-mail with a temporary password and is prompted to log in and create a new user password.User Roles
Company admin – the user with this role can create and manage more user accounts for the company. The Company admin is the only one to add, remove and edit messages in Chat messages.
Specialist – the user with this role has limited rights compared to the Company admin:
cannot create and manage user accounts, can only manage its own account
Operator – the user with this role is supposed to receive alarm calls. For a better orientation in the system, this user can use Rescue sessions, Chat messages (without the message editing option), Users (with the option to manage its own user account) and History of rescue sessions.
– Chat messages – display the preset messages saved. It is also possible to edit or create messages here. Refer to How To Set Preset Messages and Their Language Mutations for details.
– History of rescue sessions – display the accomplished alarm calls. Messaging displays whether or not text communication was used during the alarm call.You can search the alarm call list according to the device location, name or ID. The section also allows you to choose the columns or alarm call info to be displayed.
It displays the logged in profile and provides account logout.