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How To Set Preset Messages and Their Language Mutations

Chat messages – display the preset messages saved. Messages can be edited or created here by the Company admin user.

How To Create Message

  1. The messages are arranged in preset categories for you to choose: Introductory communication, Investigation, Rescue actions and info, Repair process and System info. Each category includes preset messages.

    Press Create Message to create a new message. Click the message to be edited and follow the same instructions.

  2. Press Create Message to create a new message.

  3. Enter the message name for display.

  4. Select the message type:

    • providing Information – Circle with lowercase "i" in the center, Information Icon for 2N Elevator Center

    • Question (answer yes/no) – Circle with a diagonal split in it on the left a X on the right a Checkmark, Yes No Question Icon for 2N Elevator Center

  5. Choose the message language mutations in Languages to edit to the right.

  6. Complete the message text in the selected language mutations. The message length limit is 80 characters. If you exceed the limit, the whole message will not be displayed on 2N Sentrio (see the red-marked letters in the black frame preview).

  7. Click Create to save the message.

You can move the messages within the list and between the sections using Two horizontal lines stacked vertically, Move Question Icon for 2N Elevator Center and remove them using Red Trash bin with Lid, Delete Question Icon for 2N Elevator Center.

You can also back up the messages in the .csv format by clicking Download all messages.

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