Support
In the case of problems with My2N or functionality issues in the 2N ecosystem, we offer several solutions.
Frequently Asked Questions (FAQs) – for setting up specific functionalities with the Manual configuration mode or for small, reproducible problems. The FAQ section can be found here.
Facility manager contact – for solving operational issues or problems with the site (e.g. change of access rights, notification of technical faults or communication regarding rents.)
Technical Support – for technical malfunctions with a company, site, subscription or apartments and users.
Facility manager contact
Facility manager contacts are specific contact persons according to their role and purpose of communication that the Site Users can easily contact to resolve their requests – for example, billing questions, technical issues or operational issues.
Adding Contacts
Select the desired Company and Site.
Go to Site Settings.
Click Add Contact.
Fill in the contact information.
Click again Add Contact for confirmation.
The contact has now been added.
Viewing Facility manager contacts in My2N
This scenario shows how to contact one of the contacts.
Open the My2N app.
Go to Settings.
Press Report a Problem.
Select Facility Management.
You will now see the contacts and their contact details.
Technical Support
Go to Technical Support.
Describe your problem in English in Report an Issue.
Click Send to send the report on your problem by.
Technical Support in My2N
This scenario shows how to contact Technical Support in the My2N application.
Open the My2N app.
Go to Settings.
Press Report a Problem.
Select My2N Technical Support.
Specify your problem.
Press Next.
Enter your email.
Press Send.
Your ticket has now been sent.