Product Support 2N Call Center
Effective monitoring of alarm and control calls from the elevator
Apps & Software
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| Software 2.9.2 - 2N Call Center Server | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIPVersion: 2.9.2 – Bugfix versionTest version: 2.9.2.0.5Date: 17.3.2025 New features and improvements1. Lift8 – Functionality of machine room communicator according EN 81-72, activation of microphone by button demanded2. LIFT8 LTE – possibility to set preferred DNS 1 and 2 addedBugfixes1. Lift8 – reporting identification od calling location in higher detail2. LIFT8 LTE – long time period for SIM logging for some operators – fixed by longer timeout for critical operations 3. Control panel – Notification of license expiration of Lift8 server added, correct message when license expired displayed, login with expired license allowed with limited functionality 4. Communicator – limits for setting of port numbers replaced 5. Lift8 server – Expiration of license correctly reported Version: 2.9.0 – Evacuation scenario support, control center capacity increaseTest version: 2.9.0.0.2Date: 6.12.2024New features and improvements1. Lift8 – evacuation mode available, up to 64 communication units, driven from connected IP phone – see manual for details2. Lift8 – support of two Fireman units in one shaft available 3. Lift8 LTE – possibility to set PAP, CHAP authorization for wireless connection added 4. Control panel – counter of control and alarm call added 5. Lift8 server, communicator, control panel – improvements to increase number of connected devices up to 5000 units with keeping acceptable response for demanded 6. Lift8 Control panel, Communicator – listing of information organized by groups in alphabetic order instead of time of recording – better orientation in listings Bugfixes1. Control panel – increased number of control calls and reports to be registered to support traffic for higher number of connected devices2. Communicator – global map functionality switched off because of issues with map source and wrong function of displaying for 100+ points in map. Plam to solve this issue in future 3. Communicator – acceptation of identification number for incoming call with prefix * to be able to accept signaling from some SIP connection providers 4. Communicator, Lift8 server – high number of registered control calls and alarm calls (about 50 000+) resulted into Lift8 server crash when higher amount of incoming calls occur concurrently |
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| Software 2.9.2 - 2N Call Center Control Panel | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIPVersion: 2.9.2 – Bugfix versionTest version: 2.9.2.0.5Date: 17.3.2025 New features and improvements1. Lift8 – Functionality of machine room communicator according EN 81-72, activation of microphone by button demanded2. LIFT8 LTE – possibility to set preferred DNS 1 and 2 added Bugfixes1. Lift8 – reporting identification od calling location in higher detail2. LIFT8 LTE – long time period for SIM logging for some operators – fixed by longer timeout for critical operations 3. Control panel – Notification of license expiration of Lift8 server added, correct message when license expired displayed, login with expired license allowed with limited functionality 4. Communicator – limits for setting of port numbers replaced 5. Lift8 server – Expiration of license correctly reported Version: 2.9.0 – Evacuation scenario support, control center capacity increaseTest version: 2.9.0.0.2Date: 6.12.2024 New features and improvements1. Lift8 – evacuation mode available, up to 64 communication units, driven from connected IP phone – see manual for details2. Lift8 – support of two Fireman units in one shaft available 3. Lift8 LTE – possibility to set PAP, CHAP authorization for wireless connection added 4. Control panel – counter of control and alarm call added 5. Lift8 server, communicator, control panel – improvements to increase number of connected devices up to 5000 units with keeping acceptable response for demanded 6. Lift8 Control panel, Communicator – listing of information organized by groups in alphabetic order instead of time of recording – better orientation in listings Bugfixes1. Control panel – increased number of control calls and reports to be registered to support traffic for higher number of connected devices2. Communicator – global map functionality switched off because of issues with map source and wrong function of displaying for 100+ points in map. Plam to solve this issue in future 3. Communicator – acceptation of identification number for incoming call with prefix * to be able to accept signaling from some SIP connection providers 4. Communicator, Lift8 server – high number of registered control calls and alarm calls (about 50 000+) resulted into Lift8 server crash when higher amount of incoming calls occur concurrently |
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| Software 2.9.2 - 2N Call Center Communicator | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIPVersion: 2.9.2 – Bugfix versionTest version: 2.9.2.0.5Date: 17.3.2025 New features and improvements1. Lift8 – Functionality of machine room communicator according EN 81-72, activation of microphone by button demanded2. LIFT8 LTE – possibility to set preferred DNS 1 and 2 added Bugfixes1. Lift8 – reporting identification od calling location in higher detail2. LIFT8 LTE – long time period for SIM logging for some operators – fixed by longer timeout for critical operations 3. Control panel – Notification of license expiration of Lift8 server added, correct message when license expired displayed, login with expired license allowed with limited functionality 4. Communicator – limits for setting of port numbers replaced 5. Lift8 server – Expiration of license correctly reported Version: 2.9.0 – Evacuation scenario support, control center capacity increaseTest version: 2.9.0.0.2Date: 6.12.2024 New features and improvements1. Lift8 – evacuation mode available, up to 64 communication units, driven from connected IP phone – see manual for details2. Lift8 – support of two Fireman units in one shaft available 3. Lift8 LTE – possibility to set PAP, CHAP authorization for wireless connection added 4. Control panel – counter of control and alarm call added 5. Lift8 server, communicator, control panel – improvements to increase number of connected devices up to 5000 units with keeping acceptable response for demanded 6. Lift8 Control panel, Communicator – listing of information organized by groups in alphabetic order instead of time of recording – better orientation in listings Bugfixes1. Control panel – increased number of control calls and reports to be registered to support traffic for higher number of connected devices2. Communicator – global map functionality switched off because of issues with map source and wrong function of displaying for 100+ points in map. Plam to solve this issue in future 3. Communicator – acceptation of identification number for incoming call with prefix * to be able to accept signaling from some SIP connection providers 4. Communicator, Lift8 server – high number of registered control calls and alarm calls (about 50 000+) resulted into Lift8 server crash when higher amount of incoming calls occur concurrently |
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| Software 2.8.7 - 2N Call Center - Server | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIP Version: 2.8.7 – 100 Mb LAN connection Final version: 2.8.7.33.34 Date: 1.7.2024 New features and improvements Lift8 – support for LAN communication board 100 Mb added Lift8 – second DNS server setting available Service tool - configurable space between DTMF tones during configuration to allow setting when issues with DTMF transmitting occur Service tool – changed provider of map source LiftIP1 – Incoming call by default configuration, ability to switch to voice menu by DTMF 9 Bugfixes Lift8 – incorrect message about end of button stuck error when alarm activated – fixed Lift8 – error of wireless module registration fixed Lift8 LTE – MBN profile activation check after restart – improved reliability of VoLTE calls Lift8 LTE – upgrade of central unit blocked when SIM with PIN inserted and incorrect PIN set in Lift8 Lift8 LTE – change of SIP availability according to 2G/4G technology changes LIFT8 LTE – when LTE module inserted, upgrade from older versions which doesn’t support LTE module is not possible - fixed LIFT8 LTE – module restart after VoLTE activation on SIM – necessary for VoLTE activation Service tool – configuration blocked during loading to prevent data damage Service tool – visualization of line speed for LAN corrected after connecting device, no restart of lift8 needed Service tool – unsuccessful FW upgrade with LTE module thru USB Service tool – compatibility of different versions of service tool and L8-server allowed L8-Server – incorrect setting if SIP domain – used parameter from SIP server L8-Server – incorrect length of CLIP (less then minimal length 5 digits) results in server restart – fixed Version: 2.8.5 – LTE support Final version: 2.8.5.33.28 Date: 27.11.2023 New features and improvements Lift8 - France language added to voice menu Lift8 – Support for LTE module integration and communication Lift8 – SIP call using LTE module and wireless data connection implemented, direction of call defined by prefix Lift8 – VoLTE call support using LTE module Lift8 – SMS services added to support LTE module Lift8 – Data connection support for LTE module Lift8 – Firmware in LTE module upgrade support Lift8 – LED functionality changed to support new features connected with LTE module use, description of new functionality in user manual Lift8 – Compressing of log files configured, block compressed when size 10MB reached Lift8 – Reporting of LTE module FW version, both the application FW and module FW, adding to log Lift8 – Restart of LTE module when the malfunction detected, including logging of this situation with details allowing troubleshooting Service tool – SIP and VoLTE status visualization when LTE module assembled Service tool – Reset for I/O module added to set default settings L8-Server – Repeating unsuccessful registration attempt till restart of application fixed Bugfixes Lift8 - Change in checking call DTMF timing, unwanted space fixed Lift8 – Incorrect DTMF signaling during alarm call fixed, timing of signals for call end changed Lift8 – Watchdog for SIP connection on Ethernet port added, restart of SIP engine when registration failed Lift8 – Day of week for checking call functionality fixed Lift8 – Default time setting from programming tool by DTMF fixed Lift8 – Parameter ‘day of week’ (986) shifted, beginning of week now Monday Lift8 – Incorrect finishing of SIP checking call thru Ethernet connection Lift8 – Default battery expiration time changed from 3 years to 2 years, according standards Lift8 – When PIN for SIM is filled with incorrect value, the PIN is after restart repeated till SIM blocked and PUK needed, now blocking of SIM avoided and wrong PIN indicated by LED Service tool – Beep notification of I/O module, input and output divided Service tool – Popup notification of I/O module status can result in application crash, fixed Service tool – Filtering of connection status fixed Service tool – Connection attempt during device factory reset results in impossibility of later connection, fixed Communicator – error in compatibility of database resulting to impossibility to save time setting fixed Communicator – change in PJSIP licensing done because of different mode of use Communicator - License politics error fixed, real status of license displayed Control panel – Incorrect export of Operational Calls report – format error fixed Control panel – Export of alarm call identification file corrected Control panel – Incorrect way for new group creation by superuser in another group fixed Control panel – License politics error fixed, group licenses working after expiration Control panel – Communication with Lift8 during the call may result in application crash, fixed Graphic of tools – Resolution of application window setting changed All tools – After replacing from computer some empty directories resists, fixed Whole system – 2N logo changed Version: 2.8.4 Final version: 2.8.4.33.21 Date: 15.5.2023 New features and improvements Change in licensing – control of connected devices, whether the amount agrees with license, timing of trial time period improved E-mail notification of exceeding number of licenses added Bugfixes Fixed errors in German translation for service tool Version: 2.8.4 Final version: 2.8.4.33.18 Date: 19.12.2022 New features and improvements Web address changed from www.2n.cz to www.2n.com Lift8 - Voice menu for Spain added Lift8 - Voice menu for Latin America (Spain) added Service tool – Fixed position of parameter groups, independently on languages L8 server - Support of LiftIP2 on Lift8 server Communicator - Dual audio output added – different audio output can be set for ringing and for call, improved management of connected audio devices Control Panel – Increased maximal length of intercom name from 15 to 49 characters Control Panel – Specific response (Custom) to Lift8 to confirm Checking call, Alarm call and Call to Lift8 added Bugfixes Fixed translation in tool texts and hints Fixed issues in manuals and in references to manual in tools Lift8, LiftIP – Support of SIP proxy registration after change in Netstar Service tool - Wrong functionality of calendar, when month changed, day of weeks stays from last month LiftIP – Checking call timeout can result to incorrect end of call when registration during the waiting changes LiftIP – Finding in logs improved, wrong function of help fixed Service tool - Selection of connection in service tool for LiftIP selects more than one connection Service tool – Hidden keyword for parameter 1122 – keyword for RTSP connection to camera in service tool Service tool – Improved search in logs, now is case sensitive Service tool – Graphical view to configuration fixed L8 Server – MapQuest API service change supported to keep map functionality unchanged L8 Server – Setting detail of server fixed Communicator - During incoming call to Communicator, the map is not visible Communicator – Wrong position of intercom position on map, when windows size changed, improved accuracy of position Communicator – Incorrect setting of audio device for input and output Communicator – Incorrect displaying of names of audio devices – 32 characters only Communicator – Adding new Lift8 fails in specific circumstances Control Panel - List of intercoms in Control panel doesn’t show added intercom before refresh, not full view to all intercoms as admin without selected group of intercom Control Panel - Configuration of maps available to prevent issues connected with end of service MapQuest Control Panel - Fixed error in setting of test E-mail Control Panel – CPC Antenna 2N Extension support bug fixed Control Panel – Specific response to Lift8 to confirm Checking call, Alarm call and Call to Lift8 fixed Control Panel – ID extraction from CPC Antenna 2N ext. protocol fixed Control Panel – Export of alarm call has missing information about Agent, when the value is Server Control Panel – Export of call from intercom detail shows only test call Version: 2.8.3 Final version: 2.8.3.33.14 Date: 28.6.2022 New features and improvements Lift8 – Identification of lift shaft in alarm call by voice message Lift8 – Alarm button self-test added, special type of alarm button needed Lift8 – Italian voice menu added Lift8 – Polish voice menu added Lift8 - Possibility to set siren output on the machine room communicator when alarm call activated Lift8 - Information E-mail from alarm call to Control Panel (additional functionality to E-mail notification about checking call) LiftIP – Italian voice menu added All tools - GUI of Lift8 supports seven languages: CZE, ENG, ESP, GER, FRA, ITA, RU Communicator - Plan or map of the area with marked locality of lift is visible during emergency call Communicator - Possibility to set keyboard shortcuts for define actions in Communicator to allow use of keyboard emulator Communicator – Test of microphone connection added Bugfixes Installation - Missing DLL libraries when Lift8 tools installed, mostly connected with Win10 Lift8 - Time overflow error – when Lift8 runs 49,7 days, timer overflow can result into unexpected irregularities in function. Lift8 – Alarm call with CPC Antena support failed in intercom identification – first number lost Lift8 - Time synchronization by SNTP on by default – log with correct timing supported LiftIP – issue with Payload Type for DTMF LiftIP – communication issue with AVAYA – too long packets LiftIP – After change of configuration confirmed by password, wrong password reported Service tool - doesn’t correctly display all parameters depending on screen resolution Service tool – incorrect filter, only numbers applied Service tool – Device info error when older device connected because of missing hw info L8 Server - Special characters for example - !@#$% - can’t be used as part of the SIP password L8 Server - after change of IP address on connected PC registration failure occur L8 Server – Error occur when E-mail report sent to three or more address L8 Server – Empty E-mail address for notification results into application lock or sending error Communicator - Deleting of Control panel user, who is registered in Communicator results In lock of the application Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed. Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator – When filtering by length of call or agent used, application crashes Control panel - When Call server is set, correct visualization of all details in graphics is not guaranteed Control panel – forced save of storage setting before next step can be performed Control panel – When more intercoms on one plan placed, it is not possible to remove any of them Control Panel – Test of storge availability, if lost, warning generated Control Panel – searching of intercom by address in map failed |
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| SBOM - 2N Call Center, 2N Lift8, 2N Lift IP | Technical | Software | |||||||
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| Software 2.8.7 - 2N Call Center - Communicator | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIP Version: 2.8.7 – 100 Mb LAN connection Final version: 2.8.7.33.34 Date: 1.7.2024 New features and improvements Lift8 – support for LAN communication board 100 Mb added Lift8 – second DNS server setting available Service tool - configurable space between DTMF tones during configuration to allow setting when issues with DTMF transmitting occur Service tool – changed provider of map source LiftIP1 – Incoming call by default configuration, ability to switch to voice menu by DTMF 9 Bugfixes Lift8 – incorrect message about end of button stuck error when alarm activated – fixed Lift8 – error of wireless module registration fixed Lift8 LTE – MBN profile activation check after restart – improved reliability of VoLTE calls Lift8 LTE – upgrade of central unit blocked when SIM with PIN inserted and incorrect PIN set in Lift8 Lift8 LTE – change of SIP availability according to 2G/4G technology changes LIFT8 LTE – when LTE module inserted, upgrade from older versions which doesn’t support LTE module is not possible - fixed LIFT8 LTE – module restart after VoLTE activation on SIM – necessary for VoLTE activation Service tool – configuration blocked during loading to prevent data damage Service tool – visualization of line speed for LAN corrected after connecting device, no restart of lift8 needed Service tool – unsuccessful FW upgrade with LTE module thru USB Service tool – compatibility of different versions of service tool and L8-server allowed L8-Server – incorrect setting if SIP domain – used parameter from SIP server L8-Server – incorrect length of CLIP (less then minimal length 5 digits) results in server restart – fixed Version: 2.8.5 – LTE support Final version: 2.8.5.33.28 Date: 27.11.2023 New features and improvements Lift8 - France language added to voice menu Lift8 – Support for LTE module integration and communication Lift8 – SIP call using LTE module and wireless data connection implemented, direction of call defined by prefix Lift8 – VoLTE call support using LTE module Lift8 – SMS services added to support LTE module Lift8 – Data connection support for LTE module Lift8 – Firmware in LTE module upgrade support Lift8 – LED functionality changed to support new features connected with LTE module use, description of new functionality in user manual Lift8 – Compressing of log files configured, block compressed when size 10MB reached Lift8 – Reporting of LTE module FW version, both the application FW and module FW, adding to log Lift8 – Restart of LTE module when the malfunction detected, including logging of this situation with details allowing troubleshooting Service tool – SIP and VoLTE status visualization when LTE module assembled Service tool – Reset for I/O module added to set default settings L8-Server – Repeating unsuccessful registration attempt till restart of application fixed Bugfixes Lift8 - Change in checking call DTMF timing, unwanted space fixed Lift8 – Incorrect DTMF signaling during alarm call fixed, timing of signals for call end changed Lift8 – Watchdog for SIP connection on Ethernet port added, restart of SIP engine when registration failed Lift8 – Day of week for checking call functionality fixed Lift8 – Default time setting from programming tool by DTMF fixed Lift8 – Parameter ‘day of week’ (986) shifted, beginning of week now Monday Lift8 – Incorrect finishing of SIP checking call thru Ethernet connection Lift8 – Default battery expiration time changed from 3 years to 2 years, according standards Lift8 – When PIN for SIM is filled with incorrect value, the PIN is after restart repeated till SIM blocked and PUK needed, now blocking of SIM avoided and wrong PIN indicated by LED Service tool – Beep notification of I/O module, input and output divided Service tool – Popup notification of I/O module status can result in application crash, fixed Service tool – Filtering of connection status fixed Service tool – Connection attempt during device factory reset results in impossibility of later connection, fixed Communicator – error in compatibility of database resulting to impossibility to save time setting fixed Communicator – change in PJSIP licensing done because of different mode of use Communicator - License politics error fixed, real status of license displayed Control panel – Incorrect export of Operational Calls report – format error fixed Control panel – Export of alarm call identification file corrected Control panel – Incorrect way for new group creation by superuser in another group fixed Control panel – License politics error fixed, group licenses working after expiration Control panel – Communication with Lift8 during the call may result in application crash, fixed Graphic of tools – Resolution of application window setting changed All tools – After replacing from computer some empty directories resists, fixed Whole system – 2N logo changed Version: 2.8.4 Final version: 2.8.4.33.21 Date: 15.5.2023 New features and improvements Change in licensing – control of connected devices, whether the amount agrees with license, timing of trial time period improved E-mail notification of exceeding number of licenses added Bugfixes Fixed errors in German translation for service tool Version: 2.8.4 Final version: 2.8.4.33.18 Date: 19.12.2022 New features and improvements Web address changed from www.2n.cz to www.2n.com Lift8 - Voice menu for Spain added Lift8 - Voice menu for Latin America (Spain) added Service tool – Fixed position of parameter groups, independently on languages L8 server - Support of LiftIP2 on Lift8 server Communicator - Dual audio output added – different audio output can be set for ringing and for call, improved management of connected audio devices Control Panel – Increased maximal length of intercom name from 15 to 49 characters Control Panel – Specific response (Custom) to Lift8 to confirm Checking call, Alarm call and Call to Lift8 added Bugfixes Fixed translation in tool texts and hints Fixed issues in manuals and in references to manual in tools Lift8, LiftIP – Support of SIP proxy registration after change in Netstar Service tool - Wrong functionality of calendar, when month changed, day of weeks stays from last month LiftIP – Checking call timeout can result to incorrect end of call when registration during the waiting changes LiftIP – Finding in logs improved, wrong function of help fixed Service tool - Selection of connection in service tool for LiftIP selects more than one connection Service tool – Hidden keyword for parameter 1122 – keyword for RTSP connection to camera in service tool Service tool – Improved search in logs, now is case sensitive Service tool – Graphical view to configuration fixed L8 Server – MapQuest API service change supported to keep map functionality unchanged L8 Server – Setting detail of server fixed Communicator - During incoming call to Communicator, the map is not visible Communicator – Wrong position of intercom position on map, when windows size changed, improved accuracy of position Communicator – Incorrect setting of audio device for input and output Communicator – Incorrect displaying of names of audio devices – 32 characters only Communicator – Adding new Lift8 fails in specific circumstances Control Panel - List of intercoms in Control panel doesn’t show added intercom before refresh, not full view to all intercoms as admin without selected group of intercom Control Panel - Configuration of maps available to prevent issues connected with end of service MapQuest Control Panel - Fixed error in setting of test E-mail Control Panel – CPC Antenna 2N Extension support bug fixed Control Panel – Specific response to Lift8 to confirm Checking call, Alarm call and Call to Lift8 fixed Control Panel – ID extraction from CPC Antenna 2N ext. protocol fixed Control Panel – Export of alarm call has missing information about Agent, when the value is Server Control Panel – Export of call from intercom detail shows only test call Version: 2.8.3 Final version: 2.8.3.33.14 Date: 28.6.2022 New features and improvements Lift8 – Identification of lift shaft in alarm call by voice message Lift8 – Alarm button self-test added, special type of alarm button needed Lift8 – Italian voice menu added Lift8 – Polish voice menu added Lift8 - Possibility to set siren output on the machine room communicator when alarm call activated Lift8 - Information E-mail from alarm call to Control Panel (additional functionality to E-mail notification about checking call) LiftIP – Italian voice menu added All tools - GUI of Lift8 supports seven languages: CZE, ENG, ESP, GER, FRA, ITA, RU Communicator - Plan or map of the area with marked locality of lift is visible during emergency call Communicator - Possibility to set keyboard shortcuts for define actions in Communicator to allow use of keyboard emulator Communicator – Test of microphone connection added Bugfixes Installation - Missing DLL libraries when Lift8 tools installed, mostly connected with Win10 Lift8 - Time overflow error – when Lift8 runs 49,7 days, timer overflow can result into unexpected irregularities in function. Lift8 – Alarm call with CPC Antena support failed in intercom identification – first number lost Lift8 - Time synchronization by SNTP on by default – log with correct timing supported LiftIP – issue with Payload Type for DTMF LiftIP – communication issue with AVAYA – too long packets LiftIP – After change of configuration confirmed by password, wrong password reported Service tool - doesn’t correctly display all parameters depending on screen resolution Service tool – incorrect filter, only numbers applied Service tool – Device info error when older device connected because of missing hw info L8 Server - Special characters for example - !@#$% - can’t be used as part of the SIP password L8 Server - after change of IP address on connected PC registration failure occur L8 Server – Error occur when E-mail report sent to three or more address L8 Server – Empty E-mail address for notification results into application lock or sending error Communicator - Deleting of Control panel user, who is registered in Communicator results In lock of the application Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed. Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator – When filtering by length of call or agent used, application crashes Control panel - When Call server is set, correct visualization of all details in graphics is not guaranteed Control panel – forced save of storage setting before next step can be performed Control panel – When more intercoms on one plan placed, it is not possible to remove any of them Control Panel – Test of storge availability, if lost, warning generated Control Panel – searching of intercom by address in map failed |
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| Software 2.8.7 - 2N Call Center - Control Panel | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIP Version: 2.8.7 – 100 Mb LAN connection Final version: 2.8.7.33.34 Date: 1.7.2024 New features and improvements Lift8 – support for LAN communication board 100 Mb added Lift8 – second DNS server setting available Service tool - configurable space between DTMF tones during configuration to allow setting when issues with DTMF transmitting occur Service tool – changed provider of map source LiftIP1 – Incoming call by default configuration, ability to switch to voice menu by DTMF 9 Bugfixes Lift8 – incorrect message about end of button stuck error when alarm activated – fixed Lift8 – error of wireless module registration fixed Lift8 LTE – MBN profile activation check after restart – improved reliability of VoLTE calls Lift8 LTE – upgrade of central unit blocked when SIM with PIN inserted and incorrect PIN set in Lift8 Lift8 LTE – change of SIP availability according to 2G/4G technology changes LIFT8 LTE – when LTE module inserted, upgrade from older versions which doesn’t support LTE module is not possible - fixed LIFT8 LTE – module restart after VoLTE activation on SIM – necessary for VoLTE activation Service tool – configuration blocked during loading to prevent data damage Service tool – visualization of line speed for LAN corrected after connecting device, no restart of lift8 needed Service tool – unsuccessful FW upgrade with LTE module thru USB Service tool – compatibility of different versions of service tool and L8-server allowed L8-Server – incorrect setting if SIP domain – used parameter from SIP server L8-Server – incorrect length of CLIP (less then minimal length 5 digits) results in server restart – fixed Version: 2.8.5 – LTE support Final version: 2.8.5.33.28 Date: 27.11.2023 New features and improvements Lift8 - France language added to voice menu Lift8 – Support for LTE module integration and communication Lift8 – SIP call using LTE module and wireless data connection implemented, direction of call defined by prefix Lift8 – VoLTE call support using LTE module Lift8 – SMS services added to support LTE module Lift8 – Data connection support for LTE module Lift8 – Firmware in LTE module upgrade support Lift8 – LED functionality changed to support new features connected with LTE module use, description of new functionality in user manual Lift8 – Compressing of log files configured, block compressed when size 10MB reached Lift8 – Reporting of LTE module FW version, both the application FW and module FW, adding to log Lift8 – Restart of LTE module when the malfunction detected, including logging of this situation with details allowing troubleshooting Service tool – SIP and VoLTE status visualization when LTE module assembled Service tool – Reset for I/O module added to set default settings L8-Server – Repeating unsuccessful registration attempt till restart of application fixed Bugfixes Lift8 - Change in checking call DTMF timing, unwanted space fixed Lift8 – Incorrect DTMF signaling during alarm call fixed, timing of signals for call end changed Lift8 – Watchdog for SIP connection on Ethernet port added, restart of SIP engine when registration failed Lift8 – Day of week for checking call functionality fixed Lift8 – Default time setting from programming tool by DTMF fixed Lift8 – Parameter ‘day of week’ (986) shifted, beginning of week now Monday Lift8 – Incorrect finishing of SIP checking call thru Ethernet connection Lift8 – Default battery expiration time changed from 3 years to 2 years, according standards Lift8 – When PIN for SIM is filled with incorrect value, the PIN is after restart repeated till SIM blocked and PUK needed, now blocking of SIM avoided and wrong PIN indicated by LED Service tool – Beep notification of I/O module, input and output divided Service tool – Popup notification of I/O module status can result in application crash, fixed Service tool – Filtering of connection status fixed Service tool – Connection attempt during device factory reset results in impossibility of later connection, fixed Communicator – error in compatibility of database resulting to impossibility to save time setting fixed Communicator – change in PJSIP licensing done because of different mode of use Communicator - License politics error fixed, real status of license displayed Control panel – Incorrect export of Operational Calls report – format error fixed Control panel – Export of alarm call identification file corrected Control panel – Incorrect way for new group creation by superuser in another group fixed Control panel – License politics error fixed, group licenses working after expiration Control panel – Communication with Lift8 during the call may result in application crash, fixed Graphic of tools – Resolution of application window setting changed All tools – After replacing from computer some empty directories resists, fixed Whole system – 2N logo changed Version: 2.8.4 Final version: 2.8.4.33.21 Date: 15.5.2023 New features and improvements Change in licensing – control of connected devices, whether the amount agrees with license, timing of trial time period improved E-mail notification of exceeding number of licenses added Bugfixes Fixed errors in German translation for service tool Version: 2.8.4 Final version: 2.8.4.33.18 Date: 19.12.2022 New features and improvements Web address changed from www.2n.cz to www.2n.com Lift8 - Voice menu for Spain added Lift8 - Voice menu for Latin America (Spain) added Service tool – Fixed position of parameter groups, independently on languages L8 server - Support of LiftIP2 on Lift8 server Communicator - Dual audio output added – different audio output can be set for ringing and for call, improved management of connected audio devices Control Panel – Increased maximal length of intercom name from 15 to 49 characters Control Panel – Specific response (Custom) to Lift8 to confirm Checking call, Alarm call and Call to Lift8 added Bugfixes Fixed translation in tool texts and hints Fixed issues in manuals and in references to manual in tools Lift8, LiftIP – Support of SIP proxy registration after change in Netstar Service tool - Wrong functionality of calendar, when month changed, day of weeks stays from last month LiftIP – Checking call timeout can result to incorrect end of call when registration during the waiting changes LiftIP – Finding in logs improved, wrong function of help fixed Service tool - Selection of connection in service tool for LiftIP selects more than one connection Service tool – Hidden keyword for parameter 1122 – keyword for RTSP connection to camera in service tool Service tool – Improved search in logs, now is case sensitive Service tool – Graphical view to configuration fixed L8 Server – MapQuest API service change supported to keep map functionality unchanged L8 Server – Setting detail of server fixed Communicator - During incoming call to Communicator, the map is not visible Communicator – Wrong position of intercom position on map, when windows size changed, improved accuracy of position Communicator – Incorrect setting of audio device for input and output Communicator – Incorrect displaying of names of audio devices – 32 characters only Communicator – Adding new Lift8 fails in specific circumstances Control Panel - List of intercoms in Control panel doesn’t show added intercom before refresh, not full view to all intercoms as admin without selected group of intercom Control Panel - Configuration of maps available to prevent issues connected with end of service MapQuest Control Panel - Fixed error in setting of test E-mail Control Panel – CPC Antenna 2N Extension support bug fixed Control Panel – Specific response to Lift8 to confirm Checking call, Alarm call and Call to Lift8 fixed Control Panel – ID extraction from CPC Antenna 2N ext. protocol fixed Control Panel – Export of alarm call has missing information about Agent, when the value is Server Control Panel – Export of call from intercom detail shows only test call Version: 2.8.3 Final version: 2.8.3.33.14 Date: 28.6.2022 New features and improvements Lift8 – Identification of lift shaft in alarm call by voice message Lift8 – Alarm button self-test added, special type of alarm button needed Lift8 – Italian voice menu added Lift8 – Polish voice menu added Lift8 - Possibility to set siren output on the machine room communicator when alarm call activated Lift8 - Information E-mail from alarm call to Control Panel (additional functionality to E-mail notification about checking call) LiftIP – Italian voice menu added All tools - GUI of Lift8 supports seven languages: CZE, ENG, ESP, GER, FRA, ITA, RU Communicator - Plan or map of the area with marked locality of lift is visible during emergency call Communicator - Possibility to set keyboard shortcuts for define actions in Communicator to allow use of keyboard emulator Communicator – Test of microphone connection added Bugfixes Installation - Missing DLL libraries when Lift8 tools installed, mostly connected with Win10 Lift8 - Time overflow error – when Lift8 runs 49,7 days, timer overflow can result into unexpected irregularities in function. Lift8 – Alarm call with CPC Antena support failed in intercom identification – first number lost Lift8 - Time synchronization by SNTP on by default – log with correct timing supported LiftIP – issue with Payload Type for DTMF LiftIP – communication issue with AVAYA – too long packets LiftIP – After change of configuration confirmed by password, wrong password reported Service tool - doesn’t correctly display all parameters depending on screen resolution Service tool – incorrect filter, only numbers applied Service tool – Device info error when older device connected because of missing hw info L8 Server - Special characters for example - !@#$% - can’t be used as part of the SIP password L8 Server - after change of IP address on connected PC registration failure occur L8 Server – Error occur when E-mail report sent to three or more address L8 Server – Empty E-mail address for notification results into application lock or sending error Communicator - Deleting of Control panel user, who is registered in Communicator results In lock of the application Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed. Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator – When filtering by length of call or agent used, application crashes Control panel - When Call server is set, correct visualization of all details in graphics is not guaranteed Control panel – forced save of storage setting before next step can be performed Control panel – When more intercoms on one plan placed, it is not possible to remove any of them Control Panel – Test of storge availability, if lost, warning generated Control Panel – searching of intercom by address in map failed |
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Firmware
| File Name | Category | Type |
|---|
Latest Manuals
Other Documents
| File Name | Category | Type | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Product Leaflet (EN) - Call Centre for Lifts | Marketing | Leaflets | |||||||
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| Elevator systems – Catalogue HQ (EN) | Marketing | Catalogue | |||||||
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| Software 2.9.2 - 2N Call Center Server | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIPVersion: 2.9.2 – Bugfix versionTest version: 2.9.2.0.5Date: 17.3.2025 New features and improvements1. Lift8 – Functionality of machine room communicator according EN 81-72, activation of microphone by button demanded2. LIFT8 LTE – possibility to set preferred DNS 1 and 2 addedBugfixes1. Lift8 – reporting identification od calling location in higher detail2. LIFT8 LTE – long time period for SIM logging for some operators – fixed by longer timeout for critical operations 3. Control panel – Notification of license expiration of Lift8 server added, correct message when license expired displayed, login with expired license allowed with limited functionality 4. Communicator – limits for setting of port numbers replaced 5. Lift8 server – Expiration of license correctly reported Version: 2.9.0 – Evacuation scenario support, control center capacity increaseTest version: 2.9.0.0.2Date: 6.12.2024New features and improvements1. Lift8 – evacuation mode available, up to 64 communication units, driven from connected IP phone – see manual for details2. Lift8 – support of two Fireman units in one shaft available 3. Lift8 LTE – possibility to set PAP, CHAP authorization for wireless connection added 4. Control panel – counter of control and alarm call added 5. Lift8 server, communicator, control panel – improvements to increase number of connected devices up to 5000 units with keeping acceptable response for demanded 6. Lift8 Control panel, Communicator – listing of information organized by groups in alphabetic order instead of time of recording – better orientation in listings Bugfixes1. Control panel – increased number of control calls and reports to be registered to support traffic for higher number of connected devices2. Communicator – global map functionality switched off because of issues with map source and wrong function of displaying for 100+ points in map. Plam to solve this issue in future 3. Communicator – acceptation of identification number for incoming call with prefix * to be able to accept signaling from some SIP connection providers 4. Communicator, Lift8 server – high number of registered control calls and alarm calls (about 50 000+) resulted into Lift8 server crash when higher amount of incoming calls occur concurrently |
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| Software 2.9.2 - 2N Call Center Control Panel | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIPVersion: 2.9.2 – Bugfix versionTest version: 2.9.2.0.5Date: 17.3.2025 New features and improvements1. Lift8 – Functionality of machine room communicator according EN 81-72, activation of microphone by button demanded2. LIFT8 LTE – possibility to set preferred DNS 1 and 2 added Bugfixes1. Lift8 – reporting identification od calling location in higher detail2. LIFT8 LTE – long time period for SIM logging for some operators – fixed by longer timeout for critical operations 3. Control panel – Notification of license expiration of Lift8 server added, correct message when license expired displayed, login with expired license allowed with limited functionality 4. Communicator – limits for setting of port numbers replaced 5. Lift8 server – Expiration of license correctly reported Version: 2.9.0 – Evacuation scenario support, control center capacity increaseTest version: 2.9.0.0.2Date: 6.12.2024 New features and improvements1. Lift8 – evacuation mode available, up to 64 communication units, driven from connected IP phone – see manual for details2. Lift8 – support of two Fireman units in one shaft available 3. Lift8 LTE – possibility to set PAP, CHAP authorization for wireless connection added 4. Control panel – counter of control and alarm call added 5. Lift8 server, communicator, control panel – improvements to increase number of connected devices up to 5000 units with keeping acceptable response for demanded 6. Lift8 Control panel, Communicator – listing of information organized by groups in alphabetic order instead of time of recording – better orientation in listings Bugfixes1. Control panel – increased number of control calls and reports to be registered to support traffic for higher number of connected devices2. Communicator – global map functionality switched off because of issues with map source and wrong function of displaying for 100+ points in map. Plam to solve this issue in future 3. Communicator – acceptation of identification number for incoming call with prefix * to be able to accept signaling from some SIP connection providers 4. Communicator, Lift8 server – high number of registered control calls and alarm calls (about 50 000+) resulted into Lift8 server crash when higher amount of incoming calls occur concurrently |
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| Software 2.9.2 - 2N Call Center Communicator | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIPVersion: 2.9.2 – Bugfix versionTest version: 2.9.2.0.5Date: 17.3.2025 New features and improvements1. Lift8 – Functionality of machine room communicator according EN 81-72, activation of microphone by button demanded2. LIFT8 LTE – possibility to set preferred DNS 1 and 2 added Bugfixes1. Lift8 – reporting identification od calling location in higher detail2. LIFT8 LTE – long time period for SIM logging for some operators – fixed by longer timeout for critical operations 3. Control panel – Notification of license expiration of Lift8 server added, correct message when license expired displayed, login with expired license allowed with limited functionality 4. Communicator – limits for setting of port numbers replaced 5. Lift8 server – Expiration of license correctly reported Version: 2.9.0 – Evacuation scenario support, control center capacity increaseTest version: 2.9.0.0.2Date: 6.12.2024 New features and improvements1. Lift8 – evacuation mode available, up to 64 communication units, driven from connected IP phone – see manual for details2. Lift8 – support of two Fireman units in one shaft available 3. Lift8 LTE – possibility to set PAP, CHAP authorization for wireless connection added 4. Control panel – counter of control and alarm call added 5. Lift8 server, communicator, control panel – improvements to increase number of connected devices up to 5000 units with keeping acceptable response for demanded 6. Lift8 Control panel, Communicator – listing of information organized by groups in alphabetic order instead of time of recording – better orientation in listings Bugfixes1. Control panel – increased number of control calls and reports to be registered to support traffic for higher number of connected devices2. Communicator – global map functionality switched off because of issues with map source and wrong function of displaying for 100+ points in map. Plam to solve this issue in future 3. Communicator – acceptation of identification number for incoming call with prefix * to be able to accept signaling from some SIP connection providers 4. Communicator, Lift8 server – high number of registered control calls and alarm calls (about 50 000+) resulted into Lift8 server crash when higher amount of incoming calls occur concurrently |
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| Software 2.8.7 - 2N Call Center - Server | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIP Version: 2.8.7 – 100 Mb LAN connection Final version: 2.8.7.33.34 Date: 1.7.2024 New features and improvements Lift8 – support for LAN communication board 100 Mb added Lift8 – second DNS server setting available Service tool - configurable space between DTMF tones during configuration to allow setting when issues with DTMF transmitting occur Service tool – changed provider of map source LiftIP1 – Incoming call by default configuration, ability to switch to voice menu by DTMF 9 Bugfixes Lift8 – incorrect message about end of button stuck error when alarm activated – fixed Lift8 – error of wireless module registration fixed Lift8 LTE – MBN profile activation check after restart – improved reliability of VoLTE calls Lift8 LTE – upgrade of central unit blocked when SIM with PIN inserted and incorrect PIN set in Lift8 Lift8 LTE – change of SIP availability according to 2G/4G technology changes LIFT8 LTE – when LTE module inserted, upgrade from older versions which doesn’t support LTE module is not possible - fixed LIFT8 LTE – module restart after VoLTE activation on SIM – necessary for VoLTE activation Service tool – configuration blocked during loading to prevent data damage Service tool – visualization of line speed for LAN corrected after connecting device, no restart of lift8 needed Service tool – unsuccessful FW upgrade with LTE module thru USB Service tool – compatibility of different versions of service tool and L8-server allowed L8-Server – incorrect setting if SIP domain – used parameter from SIP server L8-Server – incorrect length of CLIP (less then minimal length 5 digits) results in server restart – fixed Version: 2.8.5 – LTE support Final version: 2.8.5.33.28 Date: 27.11.2023 New features and improvements Lift8 - France language added to voice menu Lift8 – Support for LTE module integration and communication Lift8 – SIP call using LTE module and wireless data connection implemented, direction of call defined by prefix Lift8 – VoLTE call support using LTE module Lift8 – SMS services added to support LTE module Lift8 – Data connection support for LTE module Lift8 – Firmware in LTE module upgrade support Lift8 – LED functionality changed to support new features connected with LTE module use, description of new functionality in user manual Lift8 – Compressing of log files configured, block compressed when size 10MB reached Lift8 – Reporting of LTE module FW version, both the application FW and module FW, adding to log Lift8 – Restart of LTE module when the malfunction detected, including logging of this situation with details allowing troubleshooting Service tool – SIP and VoLTE status visualization when LTE module assembled Service tool – Reset for I/O module added to set default settings L8-Server – Repeating unsuccessful registration attempt till restart of application fixed Bugfixes Lift8 - Change in checking call DTMF timing, unwanted space fixed Lift8 – Incorrect DTMF signaling during alarm call fixed, timing of signals for call end changed Lift8 – Watchdog for SIP connection on Ethernet port added, restart of SIP engine when registration failed Lift8 – Day of week for checking call functionality fixed Lift8 – Default time setting from programming tool by DTMF fixed Lift8 – Parameter ‘day of week’ (986) shifted, beginning of week now Monday Lift8 – Incorrect finishing of SIP checking call thru Ethernet connection Lift8 – Default battery expiration time changed from 3 years to 2 years, according standards Lift8 – When PIN for SIM is filled with incorrect value, the PIN is after restart repeated till SIM blocked and PUK needed, now blocking of SIM avoided and wrong PIN indicated by LED Service tool – Beep notification of I/O module, input and output divided Service tool – Popup notification of I/O module status can result in application crash, fixed Service tool – Filtering of connection status fixed Service tool – Connection attempt during device factory reset results in impossibility of later connection, fixed Communicator – error in compatibility of database resulting to impossibility to save time setting fixed Communicator – change in PJSIP licensing done because of different mode of use Communicator - License politics error fixed, real status of license displayed Control panel – Incorrect export of Operational Calls report – format error fixed Control panel – Export of alarm call identification file corrected Control panel – Incorrect way for new group creation by superuser in another group fixed Control panel – License politics error fixed, group licenses working after expiration Control panel – Communication with Lift8 during the call may result in application crash, fixed Graphic of tools – Resolution of application window setting changed All tools – After replacing from computer some empty directories resists, fixed Whole system – 2N logo changed Version: 2.8.4 Final version: 2.8.4.33.21 Date: 15.5.2023 New features and improvements Change in licensing – control of connected devices, whether the amount agrees with license, timing of trial time period improved E-mail notification of exceeding number of licenses added Bugfixes Fixed errors in German translation for service tool Version: 2.8.4 Final version: 2.8.4.33.18 Date: 19.12.2022 New features and improvements Web address changed from www.2n.cz to www.2n.com Lift8 - Voice menu for Spain added Lift8 - Voice menu for Latin America (Spain) added Service tool – Fixed position of parameter groups, independently on languages L8 server - Support of LiftIP2 on Lift8 server Communicator - Dual audio output added – different audio output can be set for ringing and for call, improved management of connected audio devices Control Panel – Increased maximal length of intercom name from 15 to 49 characters Control Panel – Specific response (Custom) to Lift8 to confirm Checking call, Alarm call and Call to Lift8 added Bugfixes Fixed translation in tool texts and hints Fixed issues in manuals and in references to manual in tools Lift8, LiftIP – Support of SIP proxy registration after change in Netstar Service tool - Wrong functionality of calendar, when month changed, day of weeks stays from last month LiftIP – Checking call timeout can result to incorrect end of call when registration during the waiting changes LiftIP – Finding in logs improved, wrong function of help fixed Service tool - Selection of connection in service tool for LiftIP selects more than one connection Service tool – Hidden keyword for parameter 1122 – keyword for RTSP connection to camera in service tool Service tool – Improved search in logs, now is case sensitive Service tool – Graphical view to configuration fixed L8 Server – MapQuest API service change supported to keep map functionality unchanged L8 Server – Setting detail of server fixed Communicator - During incoming call to Communicator, the map is not visible Communicator – Wrong position of intercom position on map, when windows size changed, improved accuracy of position Communicator – Incorrect setting of audio device for input and output Communicator – Incorrect displaying of names of audio devices – 32 characters only Communicator – Adding new Lift8 fails in specific circumstances Control Panel - List of intercoms in Control panel doesn’t show added intercom before refresh, not full view to all intercoms as admin without selected group of intercom Control Panel - Configuration of maps available to prevent issues connected with end of service MapQuest Control Panel - Fixed error in setting of test E-mail Control Panel – CPC Antenna 2N Extension support bug fixed Control Panel – Specific response to Lift8 to confirm Checking call, Alarm call and Call to Lift8 fixed Control Panel – ID extraction from CPC Antenna 2N ext. protocol fixed Control Panel – Export of alarm call has missing information about Agent, when the value is Server Control Panel – Export of call from intercom detail shows only test call Version: 2.8.3 Final version: 2.8.3.33.14 Date: 28.6.2022 New features and improvements Lift8 – Identification of lift shaft in alarm call by voice message Lift8 – Alarm button self-test added, special type of alarm button needed Lift8 – Italian voice menu added Lift8 – Polish voice menu added Lift8 - Possibility to set siren output on the machine room communicator when alarm call activated Lift8 - Information E-mail from alarm call to Control Panel (additional functionality to E-mail notification about checking call) LiftIP – Italian voice menu added All tools - GUI of Lift8 supports seven languages: CZE, ENG, ESP, GER, FRA, ITA, RU Communicator - Plan or map of the area with marked locality of lift is visible during emergency call Communicator - Possibility to set keyboard shortcuts for define actions in Communicator to allow use of keyboard emulator Communicator – Test of microphone connection added Bugfixes Installation - Missing DLL libraries when Lift8 tools installed, mostly connected with Win10 Lift8 - Time overflow error – when Lift8 runs 49,7 days, timer overflow can result into unexpected irregularities in function. Lift8 – Alarm call with CPC Antena support failed in intercom identification – first number lost Lift8 - Time synchronization by SNTP on by default – log with correct timing supported LiftIP – issue with Payload Type for DTMF LiftIP – communication issue with AVAYA – too long packets LiftIP – After change of configuration confirmed by password, wrong password reported Service tool - doesn’t correctly display all parameters depending on screen resolution Service tool – incorrect filter, only numbers applied Service tool – Device info error when older device connected because of missing hw info L8 Server - Special characters for example - !@#$% - can’t be used as part of the SIP password L8 Server - after change of IP address on connected PC registration failure occur L8 Server – Error occur when E-mail report sent to three or more address L8 Server – Empty E-mail address for notification results into application lock or sending error Communicator - Deleting of Control panel user, who is registered in Communicator results In lock of the application Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed. Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator – When filtering by length of call or agent used, application crashes Control panel - When Call server is set, correct visualization of all details in graphics is not guaranteed Control panel – forced save of storage setting before next step can be performed Control panel – When more intercoms on one plan placed, it is not possible to remove any of them Control Panel – Test of storge availability, if lost, warning generated Control Panel – searching of intercom by address in map failed |
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| Product Presentation (EN) - 2N Elevator emergency communication | Marketing | Presentations | |||||||
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| SBOM - 2N Call Center, 2N Lift8, 2N Lift IP | Technical | Software | |||||||
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| Software 2.8.7 - 2N Call Center - Communicator | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIP Version: 2.8.7 – 100 Mb LAN connection Final version: 2.8.7.33.34 Date: 1.7.2024 New features and improvements Lift8 – support for LAN communication board 100 Mb added Lift8 – second DNS server setting available Service tool - configurable space between DTMF tones during configuration to allow setting when issues with DTMF transmitting occur Service tool – changed provider of map source LiftIP1 – Incoming call by default configuration, ability to switch to voice menu by DTMF 9 Bugfixes Lift8 – incorrect message about end of button stuck error when alarm activated – fixed Lift8 – error of wireless module registration fixed Lift8 LTE – MBN profile activation check after restart – improved reliability of VoLTE calls Lift8 LTE – upgrade of central unit blocked when SIM with PIN inserted and incorrect PIN set in Lift8 Lift8 LTE – change of SIP availability according to 2G/4G technology changes LIFT8 LTE – when LTE module inserted, upgrade from older versions which doesn’t support LTE module is not possible - fixed LIFT8 LTE – module restart after VoLTE activation on SIM – necessary for VoLTE activation Service tool – configuration blocked during loading to prevent data damage Service tool – visualization of line speed for LAN corrected after connecting device, no restart of lift8 needed Service tool – unsuccessful FW upgrade with LTE module thru USB Service tool – compatibility of different versions of service tool and L8-server allowed L8-Server – incorrect setting if SIP domain – used parameter from SIP server L8-Server – incorrect length of CLIP (less then minimal length 5 digits) results in server restart – fixed Version: 2.8.5 – LTE support Final version: 2.8.5.33.28 Date: 27.11.2023 New features and improvements Lift8 - France language added to voice menu Lift8 – Support for LTE module integration and communication Lift8 – SIP call using LTE module and wireless data connection implemented, direction of call defined by prefix Lift8 – VoLTE call support using LTE module Lift8 – SMS services added to support LTE module Lift8 – Data connection support for LTE module Lift8 – Firmware in LTE module upgrade support Lift8 – LED functionality changed to support new features connected with LTE module use, description of new functionality in user manual Lift8 – Compressing of log files configured, block compressed when size 10MB reached Lift8 – Reporting of LTE module FW version, both the application FW and module FW, adding to log Lift8 – Restart of LTE module when the malfunction detected, including logging of this situation with details allowing troubleshooting Service tool – SIP and VoLTE status visualization when LTE module assembled Service tool – Reset for I/O module added to set default settings L8-Server – Repeating unsuccessful registration attempt till restart of application fixed Bugfixes Lift8 - Change in checking call DTMF timing, unwanted space fixed Lift8 – Incorrect DTMF signaling during alarm call fixed, timing of signals for call end changed Lift8 – Watchdog for SIP connection on Ethernet port added, restart of SIP engine when registration failed Lift8 – Day of week for checking call functionality fixed Lift8 – Default time setting from programming tool by DTMF fixed Lift8 – Parameter ‘day of week’ (986) shifted, beginning of week now Monday Lift8 – Incorrect finishing of SIP checking call thru Ethernet connection Lift8 – Default battery expiration time changed from 3 years to 2 years, according standards Lift8 – When PIN for SIM is filled with incorrect value, the PIN is after restart repeated till SIM blocked and PUK needed, now blocking of SIM avoided and wrong PIN indicated by LED Service tool – Beep notification of I/O module, input and output divided Service tool – Popup notification of I/O module status can result in application crash, fixed Service tool – Filtering of connection status fixed Service tool – Connection attempt during device factory reset results in impossibility of later connection, fixed Communicator – error in compatibility of database resulting to impossibility to save time setting fixed Communicator – change in PJSIP licensing done because of different mode of use Communicator - License politics error fixed, real status of license displayed Control panel – Incorrect export of Operational Calls report – format error fixed Control panel – Export of alarm call identification file corrected Control panel – Incorrect way for new group creation by superuser in another group fixed Control panel – License politics error fixed, group licenses working after expiration Control panel – Communication with Lift8 during the call may result in application crash, fixed Graphic of tools – Resolution of application window setting changed All tools – After replacing from computer some empty directories resists, fixed Whole system – 2N logo changed Version: 2.8.4 Final version: 2.8.4.33.21 Date: 15.5.2023 New features and improvements Change in licensing – control of connected devices, whether the amount agrees with license, timing of trial time period improved E-mail notification of exceeding number of licenses added Bugfixes Fixed errors in German translation for service tool Version: 2.8.4 Final version: 2.8.4.33.18 Date: 19.12.2022 New features and improvements Web address changed from www.2n.cz to www.2n.com Lift8 - Voice menu for Spain added Lift8 - Voice menu for Latin America (Spain) added Service tool – Fixed position of parameter groups, independently on languages L8 server - Support of LiftIP2 on Lift8 server Communicator - Dual audio output added – different audio output can be set for ringing and for call, improved management of connected audio devices Control Panel – Increased maximal length of intercom name from 15 to 49 characters Control Panel – Specific response (Custom) to Lift8 to confirm Checking call, Alarm call and Call to Lift8 added Bugfixes Fixed translation in tool texts and hints Fixed issues in manuals and in references to manual in tools Lift8, LiftIP – Support of SIP proxy registration after change in Netstar Service tool - Wrong functionality of calendar, when month changed, day of weeks stays from last month LiftIP – Checking call timeout can result to incorrect end of call when registration during the waiting changes LiftIP – Finding in logs improved, wrong function of help fixed Service tool - Selection of connection in service tool for LiftIP selects more than one connection Service tool – Hidden keyword for parameter 1122 – keyword for RTSP connection to camera in service tool Service tool – Improved search in logs, now is case sensitive Service tool – Graphical view to configuration fixed L8 Server – MapQuest API service change supported to keep map functionality unchanged L8 Server – Setting detail of server fixed Communicator - During incoming call to Communicator, the map is not visible Communicator – Wrong position of intercom position on map, when windows size changed, improved accuracy of position Communicator – Incorrect setting of audio device for input and output Communicator – Incorrect displaying of names of audio devices – 32 characters only Communicator – Adding new Lift8 fails in specific circumstances Control Panel - List of intercoms in Control panel doesn’t show added intercom before refresh, not full view to all intercoms as admin without selected group of intercom Control Panel - Configuration of maps available to prevent issues connected with end of service MapQuest Control Panel - Fixed error in setting of test E-mail Control Panel – CPC Antenna 2N Extension support bug fixed Control Panel – Specific response to Lift8 to confirm Checking call, Alarm call and Call to Lift8 fixed Control Panel – ID extraction from CPC Antenna 2N ext. protocol fixed Control Panel – Export of alarm call has missing information about Agent, when the value is Server Control Panel – Export of call from intercom detail shows only test call Version: 2.8.3 Final version: 2.8.3.33.14 Date: 28.6.2022 New features and improvements Lift8 – Identification of lift shaft in alarm call by voice message Lift8 – Alarm button self-test added, special type of alarm button needed Lift8 – Italian voice menu added Lift8 – Polish voice menu added Lift8 - Possibility to set siren output on the machine room communicator when alarm call activated Lift8 - Information E-mail from alarm call to Control Panel (additional functionality to E-mail notification about checking call) LiftIP – Italian voice menu added All tools - GUI of Lift8 supports seven languages: CZE, ENG, ESP, GER, FRA, ITA, RU Communicator - Plan or map of the area with marked locality of lift is visible during emergency call Communicator - Possibility to set keyboard shortcuts for define actions in Communicator to allow use of keyboard emulator Communicator – Test of microphone connection added Bugfixes Installation - Missing DLL libraries when Lift8 tools installed, mostly connected with Win10 Lift8 - Time overflow error – when Lift8 runs 49,7 days, timer overflow can result into unexpected irregularities in function. Lift8 – Alarm call with CPC Antena support failed in intercom identification – first number lost Lift8 - Time synchronization by SNTP on by default – log with correct timing supported LiftIP – issue with Payload Type for DTMF LiftIP – communication issue with AVAYA – too long packets LiftIP – After change of configuration confirmed by password, wrong password reported Service tool - doesn’t correctly display all parameters depending on screen resolution Service tool – incorrect filter, only numbers applied Service tool – Device info error when older device connected because of missing hw info L8 Server - Special characters for example - !@#$% - can’t be used as part of the SIP password L8 Server - after change of IP address on connected PC registration failure occur L8 Server – Error occur when E-mail report sent to three or more address L8 Server – Empty E-mail address for notification results into application lock or sending error Communicator - Deleting of Control panel user, who is registered in Communicator results In lock of the application Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed. Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator – When filtering by length of call or agent used, application crashes Control panel - When Call server is set, correct visualization of all details in graphics is not guaranteed Control panel – forced save of storage setting before next step can be performed Control panel – When more intercoms on one plan placed, it is not possible to remove any of them Control Panel – Test of storge availability, if lost, warning generated Control Panel – searching of intercom by address in map failed |
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| Software 2.8.7 - 2N Call Center - Control Panel | Software and Firmware | Software | |||||||
Release notes Lift8 and LiftIP Version: 2.8.7 – 100 Mb LAN connection Final version: 2.8.7.33.34 Date: 1.7.2024 New features and improvements Lift8 – support for LAN communication board 100 Mb added Lift8 – second DNS server setting available Service tool - configurable space between DTMF tones during configuration to allow setting when issues with DTMF transmitting occur Service tool – changed provider of map source LiftIP1 – Incoming call by default configuration, ability to switch to voice menu by DTMF 9 Bugfixes Lift8 – incorrect message about end of button stuck error when alarm activated – fixed Lift8 – error of wireless module registration fixed Lift8 LTE – MBN profile activation check after restart – improved reliability of VoLTE calls Lift8 LTE – upgrade of central unit blocked when SIM with PIN inserted and incorrect PIN set in Lift8 Lift8 LTE – change of SIP availability according to 2G/4G technology changes LIFT8 LTE – when LTE module inserted, upgrade from older versions which doesn’t support LTE module is not possible - fixed LIFT8 LTE – module restart after VoLTE activation on SIM – necessary for VoLTE activation Service tool – configuration blocked during loading to prevent data damage Service tool – visualization of line speed for LAN corrected after connecting device, no restart of lift8 needed Service tool – unsuccessful FW upgrade with LTE module thru USB Service tool – compatibility of different versions of service tool and L8-server allowed L8-Server – incorrect setting if SIP domain – used parameter from SIP server L8-Server – incorrect length of CLIP (less then minimal length 5 digits) results in server restart – fixed Version: 2.8.5 – LTE support Final version: 2.8.5.33.28 Date: 27.11.2023 New features and improvements Lift8 - France language added to voice menu Lift8 – Support for LTE module integration and communication Lift8 – SIP call using LTE module and wireless data connection implemented, direction of call defined by prefix Lift8 – VoLTE call support using LTE module Lift8 – SMS services added to support LTE module Lift8 – Data connection support for LTE module Lift8 – Firmware in LTE module upgrade support Lift8 – LED functionality changed to support new features connected with LTE module use, description of new functionality in user manual Lift8 – Compressing of log files configured, block compressed when size 10MB reached Lift8 – Reporting of LTE module FW version, both the application FW and module FW, adding to log Lift8 – Restart of LTE module when the malfunction detected, including logging of this situation with details allowing troubleshooting Service tool – SIP and VoLTE status visualization when LTE module assembled Service tool – Reset for I/O module added to set default settings L8-Server – Repeating unsuccessful registration attempt till restart of application fixed Bugfixes Lift8 - Change in checking call DTMF timing, unwanted space fixed Lift8 – Incorrect DTMF signaling during alarm call fixed, timing of signals for call end changed Lift8 – Watchdog for SIP connection on Ethernet port added, restart of SIP engine when registration failed Lift8 – Day of week for checking call functionality fixed Lift8 – Default time setting from programming tool by DTMF fixed Lift8 – Parameter ‘day of week’ (986) shifted, beginning of week now Monday Lift8 – Incorrect finishing of SIP checking call thru Ethernet connection Lift8 – Default battery expiration time changed from 3 years to 2 years, according standards Lift8 – When PIN for SIM is filled with incorrect value, the PIN is after restart repeated till SIM blocked and PUK needed, now blocking of SIM avoided and wrong PIN indicated by LED Service tool – Beep notification of I/O module, input and output divided Service tool – Popup notification of I/O module status can result in application crash, fixed Service tool – Filtering of connection status fixed Service tool – Connection attempt during device factory reset results in impossibility of later connection, fixed Communicator – error in compatibility of database resulting to impossibility to save time setting fixed Communicator – change in PJSIP licensing done because of different mode of use Communicator - License politics error fixed, real status of license displayed Control panel – Incorrect export of Operational Calls report – format error fixed Control panel – Export of alarm call identification file corrected Control panel – Incorrect way for new group creation by superuser in another group fixed Control panel – License politics error fixed, group licenses working after expiration Control panel – Communication with Lift8 during the call may result in application crash, fixed Graphic of tools – Resolution of application window setting changed All tools – After replacing from computer some empty directories resists, fixed Whole system – 2N logo changed Version: 2.8.4 Final version: 2.8.4.33.21 Date: 15.5.2023 New features and improvements Change in licensing – control of connected devices, whether the amount agrees with license, timing of trial time period improved E-mail notification of exceeding number of licenses added Bugfixes Fixed errors in German translation for service tool Version: 2.8.4 Final version: 2.8.4.33.18 Date: 19.12.2022 New features and improvements Web address changed from www.2n.cz to www.2n.com Lift8 - Voice menu for Spain added Lift8 - Voice menu for Latin America (Spain) added Service tool – Fixed position of parameter groups, independently on languages L8 server - Support of LiftIP2 on Lift8 server Communicator - Dual audio output added – different audio output can be set for ringing and for call, improved management of connected audio devices Control Panel – Increased maximal length of intercom name from 15 to 49 characters Control Panel – Specific response (Custom) to Lift8 to confirm Checking call, Alarm call and Call to Lift8 added Bugfixes Fixed translation in tool texts and hints Fixed issues in manuals and in references to manual in tools Lift8, LiftIP – Support of SIP proxy registration after change in Netstar Service tool - Wrong functionality of calendar, when month changed, day of weeks stays from last month LiftIP – Checking call timeout can result to incorrect end of call when registration during the waiting changes LiftIP – Finding in logs improved, wrong function of help fixed Service tool - Selection of connection in service tool for LiftIP selects more than one connection Service tool – Hidden keyword for parameter 1122 – keyword for RTSP connection to camera in service tool Service tool – Improved search in logs, now is case sensitive Service tool – Graphical view to configuration fixed L8 Server – MapQuest API service change supported to keep map functionality unchanged L8 Server – Setting detail of server fixed Communicator - During incoming call to Communicator, the map is not visible Communicator – Wrong position of intercom position on map, when windows size changed, improved accuracy of position Communicator – Incorrect setting of audio device for input and output Communicator – Incorrect displaying of names of audio devices – 32 characters only Communicator – Adding new Lift8 fails in specific circumstances Control Panel - List of intercoms in Control panel doesn’t show added intercom before refresh, not full view to all intercoms as admin without selected group of intercom Control Panel - Configuration of maps available to prevent issues connected with end of service MapQuest Control Panel - Fixed error in setting of test E-mail Control Panel – CPC Antenna 2N Extension support bug fixed Control Panel – Specific response to Lift8 to confirm Checking call, Alarm call and Call to Lift8 fixed Control Panel – ID extraction from CPC Antenna 2N ext. protocol fixed Control Panel – Export of alarm call has missing information about Agent, when the value is Server Control Panel – Export of call from intercom detail shows only test call Version: 2.8.3 Final version: 2.8.3.33.14 Date: 28.6.2022 New features and improvements Lift8 – Identification of lift shaft in alarm call by voice message Lift8 – Alarm button self-test added, special type of alarm button needed Lift8 – Italian voice menu added Lift8 – Polish voice menu added Lift8 - Possibility to set siren output on the machine room communicator when alarm call activated Lift8 - Information E-mail from alarm call to Control Panel (additional functionality to E-mail notification about checking call) LiftIP – Italian voice menu added All tools - GUI of Lift8 supports seven languages: CZE, ENG, ESP, GER, FRA, ITA, RU Communicator - Plan or map of the area with marked locality of lift is visible during emergency call Communicator - Possibility to set keyboard shortcuts for define actions in Communicator to allow use of keyboard emulator Communicator – Test of microphone connection added Bugfixes Installation - Missing DLL libraries when Lift8 tools installed, mostly connected with Win10 Lift8 - Time overflow error – when Lift8 runs 49,7 days, timer overflow can result into unexpected irregularities in function. Lift8 – Alarm call with CPC Antena support failed in intercom identification – first number lost Lift8 - Time synchronization by SNTP on by default – log with correct timing supported LiftIP – issue with Payload Type for DTMF LiftIP – communication issue with AVAYA – too long packets LiftIP – After change of configuration confirmed by password, wrong password reported Service tool - doesn’t correctly display all parameters depending on screen resolution Service tool – incorrect filter, only numbers applied Service tool – Device info error when older device connected because of missing hw info L8 Server - Special characters for example - !@#$% - can’t be used as part of the SIP password L8 Server - after change of IP address on connected PC registration failure occur L8 Server – Error occur when E-mail report sent to three or more address L8 Server – Empty E-mail address for notification results into application lock or sending error Communicator - Deleting of Control panel user, who is registered in Communicator results In lock of the application Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - crash when display resolution changes Communicator - direct call user is not correctly signed off after user delete performed. Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator - doesn’t allow moving of map by scrollbar Communicator – when size of map changed, the change is not permanent Communicator – When filtering by length of call or agent used, application crashes Control panel - When Call server is set, correct visualization of all details in graphics is not guaranteed Control panel – forced save of storage setting before next step can be performed Control panel – When more intercoms on one plan placed, it is not possible to remove any of them Control Panel – Test of storge availability, if lost, warning generated Control Panel – searching of intercom by address in map failed |
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| Elevator systems – Catalogue (EN) | Marketing | Catalogue | |||||||
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| Emergency Elevator Communications - Leaflet (EN) | Marketing | Leaflets | |||||||
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Technical specifications
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-
Recommended hardware requirements
- OS:
- Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard
- CPU:
- Intel Quad Core i7 processor 3.4GHz equivalent
- RAM:
- 16GB
- HDD:
- 500GB
- LAN:
- Gigabit Ethernet (GLAN)
- Other:
- Dedicated sound card (essential!), Dedicated graphics card
-
2N Lift8 Server
- Requirements:
- For installation, at least 250MB of free space on the disk is needed. VoIP telephone service accounts
There are currently no video tutorials available for this product.
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