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2N Call Center

Call Center for Elevators a software solution for the comprehensive management of emergency elevator communicators. The software will even allow you to handle alarms and control calls. You get not only a detailed overview of all your calls from the elevator, but the option to archive them or export the data e.g. for customer reports preparation.

This product is not sold through the Axis distribution network, please contact our representative by completing the form.

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  • Management of control and alarm calls
  • Without additional hardware
  • Support for CPC and P100 protocols

Features & benefits

Management of control and alarm calls

Make use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.

 

Without additional hardware

2N Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.

 

Support for CPC and P100 protocols

Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.

 

Remote monitoring and control

You get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.

 

Integrated VOIP phone

Use the integrated VoIP phone for handling alarm calls.

 

Control and alarm call monitoring

Being monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.

 

Lift cabin view-port

Use the camera module to have visual information from lift cabin.

 

Well-arranged graphical display

Our application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.

 

VOIP communication

All voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.

 

User rights management

Each lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.

 

A complete SW suite

In addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.

 

Where to buy

About 2N Call Center

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Technical specifications

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  • Recommended hardware requirements

    OS:
    Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard
    CPU:
    Intel Quad Core i7 processor 3.4GHz equivalent
    RAM:
    16GB
    HDD:
    500GB
    LAN:
    Gigabit Ethernet (GLAN)
    Other:
    Dedicated sound card (essential!), Dedicated graphics card

  • 2N Lift8 Server

    Requirements:
    For installation, at least 250MB of free space on the disk is needed. VoIP telephone service accounts
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2N Lift8 service tool scheme

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