Visitors
The My2N platform allows you to define visitors as temporary users with limited access. Typically, these are people who need access to the Site or apartment within a defined time frame – such as delivery persons, service technicians or guests. Managing visitors is simply done by creating a visitor and assigning the access code.
In this section, you will learn how to create a visitor, how PIN / QR based visitor access works, how to set the access validity period and how to securely share access credentials with a visitor.
Creating Visitors
When a visitor is created, a PIN is also automatically created as an access method.
Select the desired Company and Site.
Go to Site Users.
To allow a visitor only access to an apartment in the given site, go to Apartments, click the desired apartment and expand the Users tab.
Click Create Visitor.
First you need to configure a temporary PIN access code. It will generate itself after a new window is opened. If you want a different code, you can generate it again.
Name the PIN.
Click Save to save the PIN . However, we recommend filling in optional data too for easier management of visitor access – the procedure is shown below.
You can also select the start and end date of the PIN validity.
If you want to share the PIN directly with specific users, fill in the email addresses of the recipients.
You can also edit the Site Name to be included in the email to recipients.
Click Save/Save and Send for saving.
Creating Visitors in My2N
In the My2N application, it is only possible to create a visitor for one of the apartments. Refer to Creating Visitors for creating a visitor in a site.
Open the My2N app.
Go to Apartments.
Select the desired Apartment.
If just one apartment has been created in the platform, it will be selected automatically.
Press Create New Visitor.
Name the visitor in Visitor Name.
You can also select the start and end date of the PIN validity.
To allow a visitor to enter the apartment door, toggle the switch in the Allow visitor to enter the apartment directly field.
This option only appears if an access unit is assigned to the apartment.
Click Create Visitor for confirmation.
Editing Visitor
In this section, you will learn how edit visitor information or access rights and share, remove or change the visitor access code.
Editing Visitor Details
To edit a visitor’s name or change the visitor’s affiliation to an apartment, follow the procedure below.
Select the desired Company and Site.
Go to Site Users.
Click to select the desired visitor.
Edit the necessary information or select/download the required apartment.
Click Save Changes for confirmation.
Editing Visitor Details via My2N
Open the My2N app.
Go to Apartments.
Select the desired Apartment.
If just one apartment has been created in the platform, it will be selected automatically.
Select the desired visitor.
Press
.Edit the necessary information.
Press Save for confirmation.
Access Rights
To change access rights for a visitor, follow the procedure below.
Select the desired Company and Site.
Go to Site Users.
Click to select the desired visitor.
Expand the Access tab.
Click Set Access Groups.
Select the required access groups according to your intent.
Click Set Groups for confirmation.
Note
Remember that the visitor access rights are partly based on whether or not the visitor is added to the apartment. Refer to Adding Apartments to Access Group for more information on apartment access rights.
PIN Validity Change/Adding
To modify a visitor's PIN validity, follow the procedure below. To additionally create a PIN validity, follow the same procedure.
Select the desired Company and Site.
Go to Site Users.
Click to select the desired visitor.
Expand the Access tab.
Click Change validity.
Change the necessary data.
You can also enable Send Informational Email to inform the visitor of this change.
PIN Validity Change via My2N
Open the My2N app.
Go to Apartments.
Select the desired Apartment.
If just one apartment has been created in the platform, it will be selected automatically.
Select the desired visitor.
Press
.Click + in Valid from and Valid until.
Select the desired Validity Period.
Press Save for confirmation.
PIN Sharing
Select the desired Company and Site.
Go to Site Users.
Click to select the desired visitor.
Expand the Access tab.
Click
Now you can download or copy the PIN code.
PIN Sharing via My2N
Open the My2N app.
Go to Apartments.
Select the desired Apartment.
If just one apartment has been created in the platform, it will be selected automatically.
Select the desired visitor.
Press Share.
Select the platform and recipient.
Site Settings for Visitors
It is also possible to create QR codes in addition to the PIN code for a visitor. QR codes are recommended if you want to use more than a five-digit PIN, for example for ease of use and increased security. You can distinguish between the use of the PIN code and QR code in the access logs. Once enabled, the QR code feature is not applied to already created visitors. To use the QR code for visitors, follow the instructions below.
QR Code
Select the desired Company and Site.
Go to Site Settings.
Expand the Access tab.
Check the Use QR Code for visitors box.
Click Save Changes for confirmation.
The users with the QR code can also enter the PIN code on the access device keypad if they have difficulty scanning the QR code.
Visitor PIN Length
Select the desired Company and Location.
Go to Site Settings.
Expand the Access tab.
Enter the required number of digits into Access Code Length.
Click Save Changes for confirmation.