First check if you are using latest version of firmware at VoiceBlue Lite Download section
If there is still issue with new firmware version please contact us at http://support.2n.cz with all requested information:
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Detail description of problem
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Configuration file downloaded from VoiceBlue Lite gateway (Download parameters and use File/Save as)
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Configuration tool version which is used for that gateway configuration in case you have issue with loading/saving parameters and control of configuration tool
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Trace of described issue
All this information will help us to resolve your problem and give you feedback faster. Thank you for your understanding.