Info
This FAQ serves mainly such a quick guide for quick report of technical issue on 2N Lift8.
In such a case is necessary provide all information on technical support form or to your local distributor.
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Always proceed an upgrade for actual available firmware version for your hardware, available on www.2n.cz
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Exact description of connected units, including all serial numbers on installation site (you can use printscreen or save xml configuration and print actual units from Surveillance menu)
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Used communication module
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Exact LEDs description from the central unit of 2N Lift8
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In case of audio unit issue, description of LEDs on it
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Save actual configuration, logs and bus logs from the central unit: Configuration backup - How to backup configuration and how to capture a trace - 2N Lift8
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In case of VoIP issue, make an wireshark trace (.pcap)
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Language of voice menu
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In case of user voice messages, send problematic file with description
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In case of camera module issue:
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exact problem description
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camera type, model, firmware
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SD card type, are data storing?
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Camera module mode
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Stand alone
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in Lift8 usage
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