Alarm1_2 and Long_Alarm2_setting

LiftIP2 - Alarm1 and Alarm2 call distinction Demand: Activation of input Alarm1 or Alarm2 should realise the SIP call to one device, and on the device should be possible to recognise from which input was the call activated. Solution for connection with SIP PBX: SIP accounts setting Two SIP accounts must be dedicated to the PBX. In the menu Calling on LiftIP2 (LIP2) these accounts must be set as SIP1 and SIP2 (SIP3 and SIP4 can be used too). SIP PBX must be in the same LAN as connected devices (example below) or on a public IP address. Example SIP1 setting (values to be set according to SIP account on PBX) Display Name (for Alarm1 identification in call): Alarm1_SIP ID and phone number on SIP PBX for SIP1: 100 IP address of PBX: 192.168.1.223 Port on PBX: 15060 Password: 100100 (not visible) Setting of SIP2 according to second account on PBX: Alarm2_SIP, phone number 200 User setting In the menu User must be set two different users for calling when Alarm1 or Alarm2 is activated. It must be set in the menu ‘User setting details’, you can use box ‘Edit phone number details’. Must be set: Call Type: sip Destination: Phone_number@IP_address_of_SIP_PBX:port Example for destination number 300 on the SIP PBX Box for phone number edit: User2 will be set with name Alarm2_test and Preferred SIP Account will be set to SIP2 Box for phone number edit: Overview of users: Alarm call setting In the menu Calling must be set for Alarm call/Destinations users, which should be called when button Alarm1 is activated, for Alarm Call2/Destinations users, which should be called when button Alarm2 is activated. Example for users Alarm1_test and Alarm2_test: Destination device setting Alarm calls are directed to SIP Phone Yealink. Any SIP phone can be used. For this phone, there is a dedicated SIP account on PBX with phone number 300. Result of call when button Alarm1 activated on phone receiving call (Alarm1_SIP, phone number 100) Result of call when button Alarm2 activated on phone receiving call (Alarm2_SIP, phone number 200) Solution for Peer-to-Peer connection without SIP PBX: SIP accounts setting In the menu Calling on LIP must be active SIP accounts SIP1 and SIP2 (SIP3 and SIP4 can be used too). These accounts are not registered to SIP PBX (it is not used because of connection peer to peer). Example for enabled and not registered SIP1 and SIP2 User setting In the menu User must be set two different users for calling when Alarm1 or Alarm2 is activated. It must be set in menu ‘User setting details’, you can use the box ‘Edit phone number details’. Must be set: Call Type: sip Destination: IP address of the called device Preferred SIP Account: SIP1 for Alarm1, SIP2 for Alarm2 Example for the called device on address 192.168.1.249 Overview of users: Alarm call setting In the menu, Calling must be set for Alarm call/Destinations users, which should be called when button Alarm1 is activated, for Alarm Call2/Destinations user, which should be called when button Alarm2 is activated. The same setting as for SIP PBX. Destination device setting In this case, if the destination device not connected to the SIP PBX (is not used), you have to know IP address of the device. In the example, the Yealink phone is connected to the LAN at the address 192.168.1.249. The result of the call is the same as in the previous example. Recognition of activated button is done by the assigned SIP account (Alarm1_SIP or Alarm2_SIP), although the SIP real account is not used. When connection peer to peer is used, devices must be connected to one LAN, and the IP address in the LAN for the used devices must be fixed. Using of DHCP server is not recommended, as when the DHCP server restarts, a different address can be assigned, and the system is than out of function. Long pressing of Alarm2 on LiftIP2 action Short pressing of the Alarm2 button (less than 0,5s) is interpreted as a demand to call the user set in the menu Calling/AlarmCall/Destinations. Long pressing of the Alarm 2 button is used for Rescue mode and is set in menu Services/Lift/Rescue mode. When rescue mode by the Alarm2 button is not active, long pressing doesn’t activate any action. When a response to both short and long pressing of the Alarm2 button is demanded, rescue mode by Alarm2 should be inactive, reaction to pressing of Alarm2 in the moment of pressing can be set using Automation functionality. Select menu Services/Automation and enable functionality for Alarm2 service support. In this example is named ALARM2: Select the icon with a pen to edit the function connecting event key alarm2 pressed to action call set for alarm2. In the moment of pressing the button Alarm2, the call will be initiated:

Capture network and logs - Lift IP 2.0

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Have you found an issue with our 2N Lift IP 2.0?Don't worry, we will show you diagnostic tools and troubleshooting options to make everything running as expected. Prerequisities 2N Lift IP 2.0 with the latest firmware,no additional license is required for any of mentioned step. What you can try yourself Before contacting the technical support team (which will be described later on), you can try some few things yourself.Depending on your technical skills, you can choose from basic or advanced methods. Basic methods Have you already restarted the device? You can proceed it also from the device web interface, System - Maintenance section. Before contacting the technical support team, please always prepare Diagnostics package.It contains all the needed information, incl. device configuration, system logs and network traffic.Just start recording, replicate the issue, download the package.The records will be kept even if you reboot the device. In some cases can be helpful to return the device settings to the factory values. Please always backup your configuration first.You can follow instructions in this article: Factory reset - Lift IP 2.0 We are happy to help In case of any issue, feel free to contact the technical support of your local distributor or directly contact the 2N technical support team. Here are mentioned all the ways how you can contact the 2N technical support team: https://www.2n.com/support/technical-support We will be glad, if you can tell us following information for the smooth process, it will make it easier for both parties. Serial number of the devicesVersion of the firmware in the devicesProvide us the Diagnostics package from the device.We already mentioned the procedure in this article (at the end of the basic diagnostics methods).Please describe us your issue in detail to let us understand and replicate it at our side.If your issue can be clearly visible or heard eg. LED blinking, bad sound quality, please take a pictures or record a video (by your phone) for us.You can attach it to the e-mail or upload it to your cloud storage (e.g. OneDrive or Google Drive) and send us just the download link.Please provide us the description of the LAN topology, NATs, IP addresses, etc.If you have an issue regarding electrical circuit, please send us a diagram of that, incl. specifications of the controlled device (lock, gate, lights etc.).

Download Configuration - Lift IP 2.0

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Backup configuration: Go to section System - Maintenance - Configuration We recommend that the current device configuration be backed up before proceeding the firmware Update or any major changes. Click button Back Up Configuration

Enforcer corner IP Camera - 2N Sentrio / LiftIP 2.0

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. IP Camera setup: Default IP 192.168.1.30 – connect to that IP address an use ID = adminPWD = admin (by default) Change password as below, and save Set new IP address which is compatible in your network you want to use to. And save it. As a next step you need to set a Sub Stream for 2N Sentrio / 2N LiftIP 2.0 – Resolutions 1280x720 and 640x480, both are working. Copy URL link of that stream and paste it into web config of 2N Sentrio / LiftIP 2.0Username = adminPassword = the same as the PWD to the camera

External Axis IP camera connection to LiftIP 2.0

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. You can add an external Axis IP camera to the 2N LiftIP 2.0 to see a video stream during a call to the 2N IP Phone D7A. This article describes the necessary steps to configure video calls with an external Axis IP camera. Prerequisities 2N LiftIP 2.0 with the latest firmware2N IP Phone D7AAxis IP camera providing RTSP stream Already tested IP cameras: 2N® IP Interoperability / IP Cameras Common network All the devices must see each other - connect them in one Local Area NetworkPorts used for communication (SIP, RTP, HTTPS) must be open. See the list of used ports here: Used Ports - Configuration manual for 2N IP intercoms Adding an external Axis IP camera to 2N LiftIP 2.0 Change the root password of your Axis IP camera. There are two options. Change the password upon the first login.Change the password in Settings - System - Users. Go to the web interface of your 2N LiftIP 2.0, section Hardware - External Camera, and enable the feature.Fill in RTSP stream address in following format: rtsp://CAMERA-IP/axis-media/media.amp?resolution=VGA&h264profile=mainFill in the username and password of the external Axis IP camera.After saving, you should be able to see State Connected if you configured everything correctly. Common issues you can meet: State: Connected > Unsupported resolutionReason: Resolution is higher than 640 x 480 px or not in the aspect ratio 4:3 State: Network errorReason: Wrong format of RTSP stream address, e.g., invalid IP address. State: UnauthorizedReason: Invalid username or password Configuration of calling 2N IP Phone D7A Go to Directory in the 2N LiftIP 2.0 and create a user. Fill in the name and phone number in the following format: sip:PhoneIPaddress Go to Calling - SIP1 and enable the account.Go to Calling - Alarm call and select the user. If you completed all the steps above, video calls from 2N LiftIP 2.0 to 2N IP Phone D7A are now configured. When the IP phone is called, the video stream from your Axis IP camera will pop up on the display. Optional: Changing the IP address of the external Axis IP camera to a static IP address You can use 2N LiftGate, which is able to assign the IP address based on the MAC address. You can also change the IP address of the camera to a static IP address.The IP address can be changed to static in Settings - System - TCP/IP. Alternatively, you can use AXIS IP Utility. It is free for download at the AXIS website. This tool will find and display all Axis devices in the network. Click the line with the device to roll down the options. Continue to IP Settings. If a warning message about an untrusted certificate appears, you can click "Continue anyway", because it is caused by the use of a self-signed certificate, and it is safe to proceed. Log in with the username and password. Untick "Automatic (HDCP)" and edit the IP address.

Factory reset - Lift IP 2.0

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. If needed, you can return the device to the factory settings. In case you can access the web interface (know the login password), you can backup the configuration and use the software reset with possibility to keep the network settings. Otherwise there is available the hardware reset. Prerequisites 2N Lift IP 2.0 with the latest firmware if possible(especially in case of software reset) Software reset At first backup your configuration in Lift IP 2.0 web interface, section System - Maintenance. Now on the same place click on Reset Configuration button and confirm it, you can choose if keep the network settings.The procedure is completed in a while and you are asked for the new login password.

How to make an a update - Lift IP 2.0

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. In the web configuration interface select in the Menu System - Maintenance "Upgrade Device Firmware". Upgrade firmware – upgrade your 2N Lift IP 2.0 firmware. Press the button to display a dialogue window for you to select and upload the firmware file to the device. The device will automatically get restarted and new FW will then be available. The whole upgrading process takes less than one minute. Refer to www.2n.com. for the latest FW version for your device. FW upgrade does not affect configuration as the device checks the FW file to prevent upload of a wrong or corrupted file. Check now – check online whether a new firmware version is available. If so, download the new FW version and an automatic device upgrade will follow.

How to provide all information to effectively resolve a technical issue with 2N OS device

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. In case you have found some issue with 2N OS device, please report it to Technical Support. If you do not have access information, contact your account manager.Or you can report your issue by creating a ticket - here. The reported issue should contain the following information: Describe us the issue in a close detail, so that we will be able to replicate the behavior at 2N Tech Support. Send us the description of the LAN topology, NATs, IP addresses, etc. If your issue can be clearly visible or heard e.g. LED blinking or bad sound quality, please take a picture or record a video (e.g. on a phone) and send us this behavior. You can attach it to the e-mail or upload it to e.g. WeTransfer, Dropbox, Google Drive and send us the download link. Know the Device Information The serial number and the current FW version of your 2N OS device.It is highly recommended to use always the newest FW version available on 2N web page - here Backup the Configuration Send us the current configuration of the device - in the pictures below there is shown how to do that. Capture the Wireshark trace Catch the Wireshark trace on 2N OS device. Here first of all activate the capturing by "Start" button, make a call and deactivate the capturing by "Stop" button. Then download hiptrace.pcap file and send it to the support. Because the buffer for trace is limited, it is really necessary to start the trace right before you will make a test call. Capture an internal Syslog on 2N OS device. If 2N Tech support asks you for a Syslog they usually want the setting that is shown in the picture below. Unlike in Wireshark trace the buffer is not limited by size but time. Please set the Required Saving Time + Severity level according to 2N Tech support needs. After setting press the "Start" button and the Syslog will automatically stop after the time you defined in Required Saving Time, then save the syslog.txt file and send it to us. 6. Capture an external Syslog on 2N OS device. The external syslog is often use to capture syslog messages immediately after rebooting the device which often can't be done by internal Syslog. Please fill the Severity Level according to 2N Tech support needs. You will need a syslog server where the messages from the device will be sent. Set the Server Address in our example we use 192.168.1.15 - IP Address of a PC where SyslogWatcher is installed 7. Using SyslogWatcher - download here Start the server - it will take a few seconds until you see any messages Stop server - press after you are done with capturingExport - press this button to export messages to fileExport Settings - Choose the time from/to according to what 2N Tech support demands (1h, 24h)Custom files (CSV/XML/TXT/JSON/etc.) - type of file Export folder - choose path to save the fileFilename - name of the file (in default it is date of Syslog capturing) -> export the file with .txt suffix and send it to us

Lift IP 2.0 factory reset

Lift IP 2.0 – Factory reset procedure As you can see, there are 2 button on the top of the PCB Lift IP 2.0 – markedby frame 1And function of these buttons is described on the PCB cover – marked byframe 2 Follow the instructions below to reset the factory default values:1 - Press and hold the RESET button.2 - Wait until the red and green LEDs go on simultaneously and theacoustic signal can be heard single beep tone (approx. 30 s).3 - Wait until the red LED goes o􀆯 and the acoustic signal can be hearddouble beep tone (approx. for another 3 s).4 - Wait until the green LED goes o􀆯 and the red LED goes on again andthe acoustic signal can be heard triple beep tone (approx. for another3 s).5 - Wait until the red LED goes o􀆯 and the acoustic signal can be heardquadruple beep tone (approx. for another 3 s).6 - Release the RESET button immediately. Now is Lift IP 2.0 communicator set in default values, and should obtain an IP address from DHCP.Login via web GUI:admin / 2n