Question 1

2N Fortis Commander - How to continue programming your site with new programming software and Access Commander 3.5

Accepted Answer

After updating the 2N Access Commander from the 3.4.2 version to the 3.5.0 version, it is not possible to use the previous software for configuring the 2N Fortis electronic locks.  Since the 2N Access Commander 3.5.0 version, it is necessary to use the 2N Fortis Commander. More information about the 2N Fortis Commander can be found in this FAQ article.  The export file from the 2N Access Commander 3.4.2 version is not compatible with the 3.5.0 version.  Also, the 2N Fortis Commander file is protected by a password for more security.    Here's the procedure for continuing with the 2N Fortis management.  Set up a 2N Fortis Commander project password in the "Settings -> Electronic Locks -> Fortis Commander -> Project file password" sectionDownload the 2N Fortis Commander from the same section and install it on the computer Download the 2N Fortis Commander project file in the same sectionOpen the project in the 2N Fortis Commander Make changes if necessaryClose the project in the 2N Fortis Commander and upload it back into the "Settings -> Electronic Locks -> Fortis Commander" section of the 2N Access Commander's web interface.

Question 2

2N Fortis Commander - overview and how to use it

Accepted Answer

Since the Access Commander 3.5 version, it is possible to configure 2N Fortis Electronic locks with the 2N Fortis Commander software. A project file needs to be downloaded from the "Settings -> Electronic locks -> Fortis Commander" section of the 2N Access Commander.  The 2N Fortis Commander software can be downloaded from the 2N Download Centre. The link is available in the "Settings -> Electronic locks -> Fortis Commander -> Download app" section of the Access Commander's web interface as well.    Every action in the 2N Fortis Commander is saved automatically and does not need to be confirmed.    Initial projects pageOpening a projectProject pageConnecting to a deviceConnected device detail page Actions pageEvents page Closing the project   Initial projects page When running the 2N Fortis Commander, it is possible to see the File and Help options (1), Instructions for opening a project/configuration file (2) and Recently opened projects with details about the files (3).     Opening a project To open a project, you can either open the project file, which was downloaded from the 2N Access Commander on your computer.  Or you can click on the Open project button and navigate to the project file, which was downloaded from the 2N Access Commander.  Either way, the 2N Fortis Commander will ask you for the password of the project file, which is set up in the "Settings -> Electronic locks -> Fortis Commander" section of the 2N Access Commander when downloading.        Project page The project page contains the information of 2N Fortis devices assigned to the Electronic locks pre-configured in the 2N Access Commander.    It is possible to search by a lock name (1), show/hide assigned doors (configured 2N Fortis devices) (2) and see the list of 2N Fortis devices (3).     When a new project from the first initialisation of 2N Fortis in 2N Access Commander is opened, there are no assigned devices at first, and they are shown as not configured.     Connecting to a device To connect to a 2N Fortis device, the computer running the 2N Fortis Commander needs to be equipped with Bluetooth.  Click on the "Connect to device" button and swipe the Lock set up & Service card to the electronic lock to enable the pairing mode. The lights on the 2N Fortis Cylinder or Handle will be blinking with a blue light.  Keep your computer close to the 2N Fortis Cylinder/Handle throughout the pairing process. Lock setup & Service cards can be created for your project in the Access Commander (Settings > Electronic Locks > Maintenance cards) section of the 2N Access Commander.     During the pairing/connecting process, it is possible to cancel it as well.    Once the 2N Fortis Commander connects to the 2N Fortis device, you will see the device's details.     Connected device detail page Actions page When connected to a 2N Fortis electronic lock with the 2N Fortis Commander, it is possible to disconnect from the device and see a few sections:  1 - Disconnect from the device 2 - Device name (if device is already assigned and configured) and the device type (2N Fortis Cylinder or 2N Fortis Handle) 3 - Device status, its serial number and firmware version 4 - Actions and Events tab - the Actions tab is shown by default 5 - Assign lock section to to assign it to the device pre-configured in the 2N Access Commander  6 - Device Lock/Unlock options  (Lock button also restore normal operation - after using Disassembly or Battery replacement buttons on 2N Fortis Cylinder) 7 - Disassembly option - available only for the 2N Fortis Cylinder to dismount the electronic lock  8 - Battery replacement option - available only for the 2N Fortis Cylinder, for removing the cylinder cover to replace the batteries  9 - Factory reset option - more information can be found in this FAQ article       Events page Each time the 2N Fortis Commander connects to the 2N Fortis device, it automatically pulls the Events from the device.  These events can be uploaded to the 2N Access Commander by uploading the 2N Fortis Commander project file back into the "Settings -> Electronic locks -> Fortis Commander" section of the 2N Access Commander's web interface.  No changes to the 2N Fortis device are necessary. Only to connect to the device to pull out the Events.     Closing the project After the changes have been made and the 2N Fortis Commander is disconnected from the devices, the information about the devices will be displayed. There is also a message display informing about the next step to upload the configuration to the 2N Access Commander.     The 2N Fortis Commander project needs to be closed so the file can be uploaded to the 2N Access Commander in the "Settings -> Electronic locks -> Fortis Commander" section of the web interface.  The project can be closed in the "File -> Close project section, and the view will be changed back to the Projects page.     Finally, after closing the 2N Fortis Commander project, it is possible to see all the projects and their dates with the option to open them again, if necessary.     When clicking on the file path of the 2N Fortis project file, the Windows file explorer is opened with the project file highlighted.     The last step is to upload the edited 2N Fortis Commander project to the 2N Access Commander in the "Settings -> Electronic locks -> Fortis Commander" section.

Question 3

2N Fortis deployment with 2N Access Commander and Fortis Commander

Accepted Answer

This FAQ article describes the initialisation and deployment of 2N Fortis Cylinders and Handles (also known as 2N Electronic locks) and configuration with 2N Access Commander.  This solution has the following prerequisites:    2N Access Commander version 3.5+At least one 2N OS device running FW version 2.50+ or 3.0+ or later, with a compatible RFID card reader (MIFARE ® DESFire® EV1/EV2/EV3 compatible) connected to the 2N Access Commander as well.For the configuration, the External RFID Card Reader 125kHz + 13.56MHz with NFC (USB) (part numbers 9137424E or 9137421E ) and the External USB driver (1.8.0 or higher) are required. It is also required to have a computer (laptop) equipped with Bluetooth and Microsoft Windows OS (recommended version 10+).   Some additional useful information: Supported cards are MIFARE ® DESFire® RFID cards EV1/EV2/EV3.2N provides MIFARE ® DESFire® RFID cards/fobs  EV3 4K (part numbers 11202601 and 11202602).One such 2N RFID access card can be used for access to up to 90 doors with the 2N Electronic locks, depending on the number of time profiles applied. However, the 2N Fortis Cylinders and Handles can be grouped so the 2N RFID access card can be used for more accesses. More information can be found in this FAQ article. If the card memory capacity is exceeded, data writing to the card will fail. A write failure event is recorded in the system access log.    Please make sure you have the External RFID Card Reader connected, the 2N Driver for External USB Readers installed, and set up with at least the following settings:      Where are credentials stored?  Unlike 2N OS IP devices, where access credentials are stored in the device, credentials for access are stored in MIFARE ® DESFire® cards as a list of allowed handles or cylinders.   How are the access rights updates made?  Information on user cards is updated by scanning the card on an RFID reader on a 2N OS device that the card is authorised for; therefore, at least one 2N OS device with a compatible RFID reader must be used.  To update information on cards, users must be authorized for that particular 2N OS device.    Table of article's content: Configuration of 2N Access Commander for 2N Electronic locks Configuring  2N Fortis devices in 2N Access Commander Configure each of 2N Electronic locks in your installation 2N Fortis Commander configuration Allowing an access to each lock in 2N Access Commander Program user cards and assign them to users Program additional maintenance cards Erase programmed card   Configuration of 2N Access Commander for 2N Electronic locks Go to the "Settings -> Electronic locks" section of the 2N Access Commander's web interface.  If there are no IP devices compatible with 2N electronic locks connected to 2N Access Commander, a message will be shown.     Add a compatible 2N OS IP device to Access Commander When a compatible 2N OS IP device is added to the 2N Access Commander, a message about the device not being configured will be displayed as well. It is because the encryption keys have not been generated in 2N Access Commander yet.  Click on the "Generate keys" button, select and confirm a Main Encryption key and continue by clicking on the "Generate" button. Note that the main encryption key is not visible in the application later on. We recommend making a copy of the selected key and storing it in a safe place.        After generating the key, the message about the 2N OS IP device configuration should disappear, and a message about encryption keys being set up should be shown (if the message about the device's configuration does not disappear, please refresh the page).  Double-check the 2N OS IP device in case the message is still showing up In case the message does not disappear even after a while or refreshing the page, please visit the configuration page of that particular 2N OS device itself and navigate to the section Hardware - Extenders (or Card reader) The Pair button associated to device's RFID reader needs to be greyed out. If it is not, click on it to pair the RFID reader in the device.     If all is set correctly, you shall see a message about encryption keys being set up in 2N Access Commander.     Configuring 2N Fortis devices in 2N Access Commander Now you need to add the 2N Electronic locks as devices to the 2N Access Commander. Initially, you need to add just a list of the names for each 2N Fortis device added.  Add the list of 2N Electronic locks to the 2N Access Commander Go to the "Devices" section, click on the +Device button, select the 2N Electronic lock option, name the lock and click on the Add button.            Add all your 2N Electronic locks and name them to suit their deployment locations or usage. After adding the 2N Electronic locks, it is possible to add the device to the correct zone (can be assigned later, after the lock is fully configured).     After all 2N Electronic locks are added to the 2N Access Commander, in the section "Devices", you can see the 2N electronic locks' status being NOT CONFIGURED.     Configure each of the 2N Electronic locks in your installation To fully configure the 2N Electronic locks with the 2N Access Commander, it is necessary to create a Lock setup & Service RFID card and export a 2N Fortis Commander project file containing a list of all your added 2N Electronic locks in 2N Access Commander, which will be imported into the 2N Fortis Commander software.   Create Lock setup & Service card First, go to the "Settings -> Electronic Locks" section and click on the Create button in the "Maintenance cards" section to create the Lock setup & Service card.     Select the Lock setup & Service option and the card expiration date, and click on Continue.     Place the MIFARE ® DESFire® card (EV1, EV2 or EV3) on the USB card reader and keep it there until the process is complete. You will hear a tone being played first and melody after a short while from the External USB RFID reader, signalling that the card is successfully configured. The pop-up window will disappear as well.     Please make sure you label the card in order to recognise what card it is later.   Export a 2N Fortis Commander project First, set up a password for the 2N Fortis commander project file.       After setting up the password, the option to download the 2N Fortis Commander and the project file will be available. After downloading the project file, please download the 2N Fortis Commander and install it on your computer.    2N Fortis Commander configuration When the 2N Fortis Commander is installed, it is possible to open the project file, which was downloaded from the 2N Access Commander on your computer.  The 2N Fortis Commander will automatically open and will ask for the password, which was created in the 2N Access Commander before the option for downloading the project file was available.      Or it is possible to open the installed 2N Fortis Commander software and open the project file which was downloaded from the 2N Access Commander by selecting the "Open project" option.     After selecting the project file, you will be asked for the password, which was created in the 2N Access Commander before the option for downloading the project file was available.     Now it is necessary to add the 2N Fortis electronic locks to the 2N Fortis Commander by connecting them to the 2N Fortis electronic locks.  Tap the service card to the electronic lock to enable the pairing mode. The lights on the 2N Fortis Cylinder or handle will be blinking with a blue light.  Pairing uses Bluetooth. Keep your laptop close to the 2N Fortis Cylinder/Handle throughout the pairing process. Service cards can be created for your project in the Access Commander (Settings > Electronic Locks > Maintenance cards) section of the 2N Access Commander.        Once the 2N Fortis Lock/Handle is paired and connected with the computer, it is possible to see the details about the device.  Now it is necessary to assign the connected 2N Fortis Handle/Cylinder to the device that was created in the 2N Access Commander. based on your preference.  Click on the "Assign" button, select the device from the list of 2N Fortis devices from the 2N Access Commander and confirm it.       After assigning the lock, the status will change to "Lock assigned", and it is possible to make adjustments (more can be found in this FAQ article).  When the 2N Fortis device is assigned and configured, you can disconnect from the 2N Fortis device.     After disconnecting, you can see a list of configured and assigned 2N Fortis devices.     To pair them with the 2N Access Commander, simply close the project and upload the same project file back to the 2N Access Commander. All changes in the 2N Fortis Commander are saved after every action.            After importing the 2N Fortis Commander file into the 2N Access Commander, the 2N Electronic locks should be shown as Configured in the "Devices" section    Allowing an acces to each lock in the 2N Access Commander Add 2N electronic locks to zones You can assign a Zone to the device if you have not done so before, and continue by assigning cards to users.       Program user cards and assign them to users When programming cards for users once the card is read in user's detail it has to be initialized specifically for 2N Electronic locks Place the MIFARE ® DESFire® card (EV1, EV2 or EV3) on the USB card reader and keep it there until the process is complete. You will hear a tone being played first and melody after short while from the External USB RFID reader signalling the card is successfully configured. The pop-up up window will disappear as well.   Do not forget to add the user to Groups.  HINT: The Zone has to be connected with Group of Users via Access Rules in 2N Access Commander in order to allow access.  Program additional maintenance cards Once a project in 2N Access Commander is generated, you can create additional Maintenance cards and select the expiration date of the card.  Please make sure you label the card in order to recognise what card it is later.   Lock setup & Service Used for switching locks to service mode and performing maintenance. Supports both factory default encryption keys (for new locks) and installation keys (for ongoing service).  Battery card This card is used for already programmed 2N Electronic Cylinders in the same 2N Access Commander project to remove the battery cover. You can check the 2N YouTube channel for a video about how to operate the Battery card.  Dissassembly card This card is used for already programmed 2N Electronic Cylinders in the same 2N Access Commander project to fix it to or remove it from the cylinder in the door.  You can check the 2N YouTube channel for a video about how to operate the Assembly/Disassembly card.    Erase a programmed card Programmed cards for 2N Electronic Locks can be erased in the "Settings - Electronic locks" section of 2N Access Commander.  Place the MIFARE ® DESFire® card (EV1, EV2 or EV3) on the USB card reader and keep it there until the process is complete. You will hear a tone being played first and melody after a short while from the External USB RFID reader, signalling that the card is successfully erased.

Question 4

2N Fortis - mechanical assembly and disassembly

Accepted Answer

This FAQ article describes the assembly and disassembly of the 2N Fortis Handle and Cylinder.    2N Fortis Handle General assembly instructionsAssemblyDisassemly 2N Fortis Cylinder General assembly instructionsAssemblyDisassembly   2N Fortis Handle General assembly instructions Check the approval when installing the 2N Fortis door handle in a fire/smoke-resistant door or in an escape doorIf a cylinder holder is present in the door, then it should be sealed properly, for e.g. using a dummy cylinder.Ensure that the latches or seals fitted to the door do not hinder the proper operation of the 2N Fortis Handle.Ensure that the door handle does not protrude and prevent the door from swinging freely.When installing the 2N Fortis Handle door handle in the circular rosette version, the hole in the door for inserting the handle pin should have a diameter of at least 25 mm. Before assembling the door handle, always check whether all the components can move freely. After assembly, check the function with the door open.The pre-tension in the mortise lock or the deviation of the horizontal basic position must not exceed 3°. If the deviation is greater, the electronic door handle cannot engage or disengage.  Assembly The square pin has to be assembled before installation on the electronic door handle (outside). This applies to all the versions and is shown here using the circular rosette.  1 Electronic door handle2 Spiral clamping pin3 Square4 Adapter sleeve for square (only for 7 mm square)  Insert the adapter sleeve into the square holder (if available) Insert the square onto the retaining pin and into the square holder Insert the spiral clamping pin into the square Insert the square pin of the electronic door handle into the square nut of the lock.  Place the drilling template on the square pin, align horizontally and centre punch the hole markings.  Remove the square pin again. Drill holes of diameter 8 - 8.5 mm at the marked positions. Do not drill into or through the lock casing.  Insert the square pin of the electronic door handle once again into the square nut of the lock. If necessary, place the adapter sleeve supplied on the square pin. Insert the holder of the mechanical door handle from the other side and screw it along with the electronic door handle through the door panel. Use the supplied mounting screws.  Insert the mechanical door handle, keeping it in a horizontal position. For door handles pointing to the right, tighten the rosette towards the left, guide it over the handle holder and engage the bayonet lock. Accordingly, tighten the rosette towards the right for door handles pointing to the left.   Insert the locking screw from the bottom of the handle and tighten it.   Check the functionality and easy movement of the door handle with the door open. The handle is already engaged when delivered. When engaged, the catch of the lock should be completely inside the lock casing when the latch is pressed down.  To operate the door handle, insert the battery and close the housing (see FAQ Battery replacement). The electronic door handle disengages only after the battery is inserted. After holding up an authorised key for the first time, only the two upper LEDs light up as an indication. When inserting the battery, make sure that the handle is in its designated horizontal position. This is necessary for the orientation sensor to calibrate and the device to function correctly.   Disassembly Remove the locking screw from the bottom of the handle and take off the handle.    Remove the supplied mounting screws from the holder of the mechanical door handle and then the electronic door handle.      2N Fortis Cylinder General assembly instructions Before assembling the 2N Fortis cylinder in a fire/smoke-resistant door, please recheck the fire certification to ensure conformity.Ensure that the sealing affixed on the door does not hamper the proper operation of the product. Ensure that the 2N Fortis Cylinder projections do not obstruct the free swing of the door.As 2N Fortis Cylinders are supplied in a completely assembled state as standard, it may be necessary to perform the steps for disassembly, as described in Disassembly part of this FAQ article, before mounting.To activate the 2N Fortis Cylinder, insert the batteries or remove the battery tag, if present, and close the casing (see Battery replacement FAQ article)Before mounting the 2N Fortis Cylinder, always check that all components move freely.Carry out the assembly with the door open.Only for cylinders supplied as single components: During initial installation, put in 1 to 2 drops (max. 0.1 ml) of a non-resinous oil in the cylinder body. It should not be sprayed directly into the cylinder body with a spray can. Assembly Remove the fixing screw of the cylinder existing and dismantle the present cylinder. Push in the cylinder body and fasten with fixing screw. Tighten the fixing screw by hand, do not use a battery-operated screwdriver with a high torque.    The cylinder body must not project outside its enclosing fitting by more than 1 to 3 mm, but it should also not be installed sunk in the upholstery. After inserting the battery (see Battery replacement FAQ article), use the Service card previously configured in the Access Commander (see FAQ) to set the 2N Fortis Cylinder to service state.  The electronic cylinder is mounted into the cylinder casing by inserting and turning at the same time.  Scan the previously configured service card again to "lock" the cylinder in place.  Make sure that the knob cylinder operates easily and smoothly with the door open.   Disassembly Use the Service card previously configured in the Access Commander (see FAQ) to set the 2N Fortis Cylinder to service state.  The electronic cylinder can be removed from the cylinder casing by pulling and turning at the same time.

Question 5

Battery replacement

Accepted Answer

LED status2N Fortis Handle battery change2N Fortis Cylinder battery change  Using a battery replacement cardUsing 2N Fortis Commander Emergency battery replacement when the battery is dead    LED status The 2N Fortis Handle and Cylinder can indicate a low battery with its LED lights. There are three stages of the low battery Warnings.     2N Fortis Handle battery change Battery type: CR123A 3V battery (1 piece), 3 volts    Warning Change the battery only with the door open. As long as the battery is removed, the knob module cannot engage and thus cannot open the door.    Using the Allen key provided, countersink the screw on the inside of the door handle.     Remove the gripping sleeve    Remove the used battery and insert the new battery, paying attention to the polarity. The minus pole of the battery faces towards the gripping sleeve. When inserting the battery, the door handle has to be in the initial horizontal position so that the position sensor can be adjusted correctly and the proper functioning can be ensured.   2N Fortis Cylinder battery change  Battery type: CR2 3V (2 units)    Warning Change the battery only with the door open. As long as the battery is removed, the knob module cannot engage and thus cannot open the door.    To replace the battery of the 2N Fortis Cylinder, the battery cover needs to be removed.  There are multiple ways to remove the battery cover.    Using a battery replacement card Hold the battery replacement card in front of the 2N Fortis Cylinder – the cylinder enters the battery change position.  How to create the Battery replacement card is explained in this FAQ article.  Before this step, it may be necessary to ‘wake up’ the knob module by turning it.    Press in the now unlocked sleeve-locking pin of the knob module with the Battery change tool and simultaneously pull out the sleeve.    Remove empty batteries and insert the new batteries, paying attention to the polarity.    Press locking pins and again slide on the knob module sleeve. Ensure that the locking pin latches correctly in the sleeve.  After the battery change, the 2N Fortis Cylinder is still in the battery change position. By repeating step 1 or by presenting an authorised key, the knob module returns to the home position.    Using 2N Fortis Commander  Use the 2N Fortis Commander to connect to the 2N Fortis Cylinder as described in this FAQ article.  Click on the "Battery replacement" Button in the Battery replacement section to unlock the battery cover.     Press in the now unlocked sleeve-locking pin of the knob module with the Battery change tool and simultaneously pull out the sleeve.    Remove empty batteries and insert the new batteries, paying attention to the polarity.    Press locking pins and again slide on the knob module sleeve. Ensure that the locking pin latches correctly in the sleeve.    After the battery change, the 2N Fortis Cylinder is still in the battery change position. By clicking on the "Lock" button in the "Lock/Unlock" section or by presenting an authorised key, the knob module returns to the home position.     Emergency battery replacement when the battery is fully discharged If the battery is fully discharged, the low-power adaptor set (Order number: 112047203) is required.  When the 2N Fortis Cylinder's battery is fully discharged, this adapter connects to hidden power terminals beneath the logo disc to temporarily power the device. The set includes all necessary tools: the Logo Disc Dismounting Tool for safe access to power terminals and the Battery Exchange Tool for convenient cover removal and battery replacement. Simply take off the front logo disc using the Logo Disc Dismounting tool, connect the low-power adaptor set to the 2N Fortis Cylinder and use the battery replacement card to unlock the battery cover. Then proceed as described in this section.    Logo Disc Dismounting Tool                                 Low-power adaptor set

Question 6

Electronic lock groups - how to efficiently set up more 2N Fortis devices in an installation

Accepted Answer

2N Fortis Cylinders and Handles use the MIFARE ® DESFire® EV1/EV2/EV3 RFID cards.  One such 2N RFID access card can be used for access to up to 90 doors with the 2N Electronic locks, depending on the number of time profiles applied. However, the 2N Fortis Cylinders and Handles can be grouped since the Access Commander 3.5 version, so the 2N RFID access card can be used for more accesses.  In this FAQ, we will go through the configuration.    Standard configuration Lock groups Applying the changes to the 2N Fortis devices through the 2N Fortis Commander   Standard configuration Standardly, it is possible to assign 2N Fortis Cylinders and Handles to a Zone, the same as other 2N OS devices in the 2N Access Commander, in the "Devices -> device -> Access Control" section.  That way, the Group of users have access to the specific Zone with devices through configured Access Rules.        Lock groups To use the RFID access card for more accesses, it is necessary to create Lock groups by clicking on the +Lock group button in the "Devices -> Lock groups" section of the 2N Access Commander.        After naming the group and creating it, it is possible to see the Locks (1) and Zones (2) sections.     To group the 2N Electronic locks and assign them to a Zone, simply add the locks to the Locks section and select the Zone for the Lock group.                It is also possible to assign the Electronic lock to the Lock group in the device's detail in the "Devices -> device -> Lock Groups" section.     Applying the changes to the 2N Fortis devices through the 2N Fortis Commander For the lock group configuration to be applied to the 2N Fortis devices, it is necessary to use the 2N Fortis Commander software and connect to the affected 2N Fortis devices. First, export the 2N Fortis Commander project file in the "Settings -> Electronic Locks -> Fortis Commander" section    Open the 2N Fortis Commander project file with the 2N Fortis Commander software and enter the previously configured password for the project file.     Connect to the 2N Fortis electronic locks, which were assigned to the groups, by clicking on "Connect to device" and presenting the Lock setup & Service card on the 2N Fortis electronic lock.     Disconnect from the device - the 2N Fortis Commander has already updated the electronic lock's configuration when it was connected.     Then close the project and import it back into the 2N Access Commander.

Question 7

Factory reset - How to do factory reset for 2N Fortis devices

Accepted Answer

Since the Access Commander 3.5 version, it is possible to configure 2N Fortis Electronic locks with the 2N Fortis Commander software.    The 2N Fortis Commander software can be downloaded from the 2N Download Centre. The link is available in the "Settings -> Electronic locks -> Fortis Commander -> Download app" section of the Access Commander's web interface as well.    Using 2N Fortis Commander you can perform factory reset of the 2N Fortis Cylinder or 2N Fortis Handle.   To do so, you need to have correct Lock setup & service card for the 2N Fortis device. Lock setup & service card can be created in Access Commander in Settings - Electronic locks - Maintenance cards. To program Lock setup & service card please make sure you have 2N USB driver installed and 2N External USB RFID reader connected.  This card will have correct decryption keys which will allow it to enable bluetooth communication on programmed 2N Fortis devices.   Once you have Lock setup & service card and 2N Fortis Commander ready, please follow next steps to reset each 2N Fortis device one by one.    If not already present in 2N Fortis Commander, go to 2N Access Commander and protect the Fortis file by password (Settings - Electronic locks - Fortis Commander). Continue by downloading the file with information about 2N Fortis devices from 2N Access Commander (Settings - Electronic locks - Fortis Commander). Open downloaded file in 2N Fortis Commander (use the password to unlock the file in 2N Fortis Commander) Click Connect to device button  Swipe Lock setup & service card over 2N Fortis device you want to reset. It shall start blinking blue. Please do just one 2N Fortis device at any given time.After 2N Fortis Commander connects to device, use Factory reset button to reset it.  Disconnect from the device Please repeat the steps 3-6 for every device you want to reset to 2N factory default values.

Question 8

One card for 2N Fortis and 2N Picard at the same time

Accepted Answer

This article explains, how to program one user MIFARE DESFire card or fob so it works with both 2N PICard Commander and 2N Fortis for access.  A Mifare DESFire card is designed to hold multiple secure applications side by side. Each product stores its credentials in its own protected “area” of the card.  As long as both products follow the setup order, they won’t interfere with each other.  This means one physical card can carry credentials from both products, so your users only need to carry one card instead of two. Requirements Mifare DESFire EV2 or EV3 card (while EV1 cards still work for 2N Fortis, it will not work for 2N PICard Commander). These are supported by both products and ensure the best compatibility and security. 2N OS firmware 2.49.0 or newer2N Access Commander 3.4.2 or newerExcept the card types mentioned above all the other requirements for 2N Fortis and 2N PICard Commander also apply. For more details about other requrements and information how to program the user card in 2N PICard Commander and for 2N Fortis, please see the respective articles: MIFARE DESFire EV2/EV3 - How to install 2N PICard Commander and program cards  2N Fortis deployment: Setup and Management with 2N Access Commander Correct setup order To make sure everything works smoothly, you need to program the user card or fob in the right order:  First programm the user card or fob in 2N PICard Commander.  This step creates PICard Commander’s secure application  holding secure credentia area on the card. Do not reformat the card or change global card settings later.While programming you need to use same Master key (MEK) and PICC key as you are going to use later for 2N Fortis programming  For programming user card  in 2N PICard Comamnder please refer to MIFARE DESFire EV2/EV3 - How to install 2N PICard Commander and program cards  Then use 2N Fortis to add its application holding secure credential to card.  2N Fortis adds its own secure application area without disturbing 2N PICard Commander's application on card. For programming user card  in 2N Fortis please refer to 2N Fortis deployment: Setup and Management with 2N Access Commander  Once both steps are complete, the card contains two independent sets of credentials and can be used in both systems. Following the correct order avoids conflicts and ensures both applications are stored on Mifare DESfire properly.

Question 9

Sizes of Spindle and Cylinder for project

Accepted Answer

In this FAQ article, we'll explain the details of spindles for 2N Fortis Handles and cylinder bodies for the 2N Fortis Cylinders.  Door spindles for handles depend on door thickness, and cylinder bodies depend on the thickness of the door, including the thickness of the rossetes mounted.    Spindle - what size do I need for my project? Spindle is the part which connects electronic handle with mechanical handle through the door.  The length specified in the details of the spindle for each order number is the required door thickness and NOT the actual length of the spindle.  In reality, the spindle is longer than the door thickness, so the handles can be fixed to the spindle from both sides of the door.  When ordering a spindle, it is required to know the door thickness (B+A dimension as shown in the picture below).  You also need to know how the spindle fits the hole between the handles (7mm, 8mm or 9mm).    Where to measure the door thickness for spindle:  For example, the Spindle with screws set, 8mm, 75 - 83mm (part no. 1120460883) is for an installation where the door thickness is between 75 - 83mm.     Cylinder - What size do I need for my project? Cylinder body is the part which allows electronic cylinder and physical knob to fit to the door in the place where usually keys are inserted. To fit 2N Fortis Cylinder you need special Cylinder body designed to hold it.  When ordering a Cylinder body, it is required to know the thickness of the door, including the thickness of the rossetes (or backplate) mounted to the door.  The parameter specified in the details of the cylinder body is the required length.  Cylinder bodies' length is specified by the OUT (B) and IN (A) sides' length. The OUT side is where the 2N Fortis Cylinder is mounted, and the IN side is where the mechanical knob is usually mounted.  When calculating the dimension B+A as shown in the pictures below, make sure the total length of the 2N Cylinder body does not exceed the B+A dimension of the door (including rosette or backplate) for more than 3mm on both sides.   Where to measure the B+A dimension for Cylinder body (when using rosettes):  Where to measure the B+A dimension for Cylinder body (when using backplate):  Please note that the rosette for the 2N Fortis Cylinder sold by 2N (order numbers 112047101 and 112047102) is 8mm thick.  For custom rosettes or backplates installed on your door, you need to know its dimensions before you order the Cylinder body.  For example, the Cylinder body 30/40 (part no. 11204313040) is 70mm long, where the OUT side is 30mm long, and the IN side is 40mm long.      In case of using the 2N Fortis Cylinder on both sides, the minimum thickness of the door, including the thickness of the rossetes mounted, needs to be 70mm. You need to order the Cylinder body to match the dimensions.

Question 10

Time profiles - managing time restricted access  for 2N Fortis

Accepted Answer

Time profiles are supported for 2N Fortis in 2N Access Commander version 3.4 or newer. However some limitations apply. Time profiles in 2N Access Commander are an optional feature used to limit access for users to specific days and time periods.They can be assigned to access rules, which define the relationship between a group of users and a Zone (where devices are assigned).When 2N Fortis  devices are part of that Zone, time profiles can also control when those devices are accessible.   Limitations of time profiles for 2N Frotis:  Time profiles are supported only in access rules, not directly on devices or users. Time profiles are saved on each programmed  user card for 2N FortisEach 2N Fortis programmed user card can hold a maximum of 4 time intervals per day.If multiple 2N Fortis  devices are involved, each can have its own set of up to 4 intervals per day. Example of data stored in card:     DeviceDayAllowed Time IntervalsLock 1MondayINT1, INT2, INT3, INT4Lock 1MondayINT3, INT5Handle 6MondayINT1, INT6, INT4, INT8Handle 2TuesdayINT5, INT6, INT7, INT8     Merging of Time Profiles: If a user in 2N Access Commander is a member of multiple groups that use different time profiles for access to the same 2N Fortis device,Access Commander will merge the intervals and attempt to create a combined time profile (not visible to user).However, even after merging, the resulting time profile cannot exceed 4 intervals per day per 2N Fortis device the card has access to.   Additional Notes:  Access Commander will indicate whether a time profile is valid or invalid for 2N Fortis.              Holiday settings are not supported for 2N Fortis compatible time profiles in 2N Access Commander.

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