Question 1

2N SIM Star blocks FW upgrade on gateways

Accepted Answer

If you have some gateways connected to 2N SIM Star Server and you want to make firmware upgrade of any of these gateways directly from PRI config program (BlueTower, StarGate) or via web interface (VoiceBlue Next, new CPU for StarGate and BlueTower), it could happen that you will not be able to do that. You will select the newest FW, upload it to the gateway and see the message, that firmware has been successfully upgraded.  Firmware upgrade via PRI config tool    Firmware upgrade via web interface    Then the gateway will be restarted automatically in order to load new firmware, but after that there will be still the old FW version in the gateway. The reason may be simple – it is because of 2N SIM Star where is uploaded one FW version common for all specific gateways connected to it. Once you will change this firmware file in 2N SIM Star, all gateways connected to it will be upgraded (downgraded) automatically. You can verify the required FW version for a gateway in 2N SIM Star.   Solution for manual upgrade If you want to make FW upgrade manually, you have two options:  Remove uploaded firmware file from 2N SIM Star - this can be done in section "SIM Server –> GW & SB/SC firmware" and then click on the "Remove" button next to the specific firmware file. Once you remove this file, you will be able to make FW upgrade manually on the gateway.   Disconnect your gateway from 2N SIM Star and make an upgrade as shown in the first picture (via PRI config tool or via web interface - it depends on the gateway). But do not connect this gateway back to SIM Star - if you do that, then FW will be upgraded / downgraded to required FW version.

Question 2

2N SIM Star shows a low ACD value

Accepted Answer

2N SIM Star shows a low ACD value   Make sure that the SIM card credit and validity check is set correctly – lower ACD may result in the fact that an incoming call is forwarded to the IVR services informing of a low credit, etc.

Question 3

2N SIM Star shows a low ASR value

Accepted Answer

Make sure that your SIP Proxy does not send a count of GSM calls higher than the GSM gateway capacity.  If the frequent SIM card change is set, reduce the maximum count of calls via the GSM gateway – the GSM modules are temporarily unavailable for standard calls while being in the process of recharging (especially the IVR type), virtual incoming calling or SIM replacement.

Question 4

2N StarGate - Multiple outbound SMS web users

Accepted Answer

In this FAQ you will see how to configure multiple outbound SMS web users feature on 2N StarGate gateway. There are several important steps which have to be followed for proper settings of this feature.  Introduction and requirements Note: As a very first step please make sure that the license for Multiple outbound SMS web users feature is uploaded into your 2N StarGate gateway. This license is sold as a package for 10 users (you can buy licence for 10, 20, 30, etc. users) and you can have up to 200 licensed users in the gateway. If you want to verify whether you have the correct license uploaded in your gateway, go to section "Management -> License key". You should see the licenses called SMSW and SMSUx in the "Active" row. SMSW indicates that Multiple outbound SMS web users function is enabled and SMSUx indicates number of licensed users where x stands for this number (see the picture below). If there is not a license for Multiple outbound SMS web users (SMSW) then you will not see tab "Messaging" on the top bar!   How to set multiple outbound SMS web users From firmware version 1.25 you can create SMS users which then can access web interface of gateway and login in order to send messages. Please see necessary steps below:  own proper license - SMSW in gateway info needs to be present and you require to have at least one user (SMSUxx)      SMS Server enabled: Yes (checked box) - can be found in Messaging -> SMS Server      user(s) needs to be configured. Can be found in Messaging -> Users  user needs to have associated Access Type either Web - testing or Web     routing for outgoing SMS needs to be configured for user - can be found in Messaging -> User Group x (depends on what user group is used for previously created user - in our example it is group 1) -> Outgoing SMS routing.     Proper SMS group and user needs to be chosen in order to assign GSM modules which will be used for such SMS sending. In our example, we assign user we created to SMS Group 1 and then we assign SMS Group 1 to all GSM modules.    When above steps are done and saved in to gateway, user with defined username and password can login to gateway's web interface and send SMS.

Question 5

AUX card - I'm connected via RS232 to COM2(AUX card) and I cannot upload new voice messages

Accepted Answer

Check if COM2 port is switched to "save/load" voice messages. All setting are described in the picture.  For more details check manual for PRI gateways.

Question 6

Avaya - How to interconnect with Avaya Aura Communication Manager using ISDN

Accepted Answer

Following FAQ page describes how a 2N Stargate can be connected to Avaya Aura Communication Manager using ISDN. If you are currently using firmware that is older than version 1.20 (1.19 and lower) please upgrade your firmware version or go here: old routing , where you will find FAQ on how to set this function in older FW version.  Parameters of 2N Stargate:  IP address 10.10.16.2  Incoming port: 5060  Firmware: 1.17.0.20.2   Avaya equipment parameters:  Avaya Aura Communication Manager  version: R6.3 Build R016x.03.0.124.0  update: 03.0.124.0-20850   Avaya Aura System Manager  version: R6.3 Build 6.3.0.8.5682-6.3.8.1814  update 6.3.3.5.1719   Avaya Aura Session Manager  version: R6.3 Build 6.3.3.0.633004  IP address: 10.10.16.214     Scenario   We have an IP network in which an Avaya solution (that consists of Communication Manager, System Manager, Session Manager and an Avaya G430 Gateway) and several SIP phones    The Communication Manager is configured to communicate with 2N Stargate via a DSS1 line on the Session Manager.    The configuration would be as shown in the figure below.           2N Stargate settings    1. Configuration of ISDN line Log in to web interface of your gateway and go to part Gateway configuration -> ISDN parameters. Under PRI mode selection choose mode PRI1 NT/M - PRI2 TE/S and click on Save icon in the bottom right corner  2. Configuration of the LCR (Least Cost Routing)  In firmware 1.20 the LCR process has been changed, you can find more information about the change here:Call routing - Changes in call routing in firmware 1.20+ compared to earlier versions on 2N® VoiceBlue NextFirst thing you need to do is to configure Prefix list. You can find all necessary information on how to setup prefix list and LCR table on following FAQ:Call routing - SIM selection based on called numberI am going to setup the prefixes on an example from our operator. The GSM operator is using prefixes 6 and 7 with a nine digits numbering plan. The setting is below.       You need to create LCR rule for defined prefixes. In default LCR table is setup to send calls from ISDN to GSM. The dialled number must match prefix list 1.       3. Configuration of GSM outgoing groups   You are able to set up different settings for each GSM group (CLIR, free minutes, virtual ring tone, roaming and others).        4. Incoming calls For incoming calls you can define 32 groups (one for each module) with the different behaviour and assign them to the GSM modules. The settings are similar with GSM groups assignment for outgoing calls.   In GSM incoming groups you can define the behaviour for each GSM incoming group. Choose the mode to Reject, Ignore, Accept incoming calls or Callback.   You can define the list of called numbers which will be automatically dialled after DTMF dialling timeout if the customer does not press any button within the specified time. From the configuration you can see 10 seconds for DTMF dialling and after that the call will be routed to the extension 100 (if you set up SIP proxy (GSM->IP) in VoIP parameters).      Avaya Aura Communication Manager settings Configurations of the Communication Manager illustrated in this section were all performed using Communication Manager’s SAT administration interface. It is implied a working system is already in place including a Node for the Session manager and procr.   1. Configure DS1 Circuit pack Avaya G430 and DS1 Circuit pack should be installed and configured as an E1 QSIG. If you don't know how to install or configure them, please contact your Avaya support. Picture bellow shows configuration of DS1 interface   2. Configure of signalling-group A signalling group is required before a trunk-group can be configured. Use the add signalling-group command followed by next available signalling-group number to configure the following:   Group Type: Enter isdn-pri  Primary D-Channel: Enter 002V116 (this is the D-Channel associated with the DS1 Circuit Pack)  Trunk Group for Channel Selection: Enter 10 (This will be the trunk-group used in next section, section 3)    TSC Supplementary Service Protocol: Enter c (ETSI/DSS1)    3. Configure Trunk group Use the add trunk-group command followed by next available Group number and configure the following:On Page 1    Group Type: Enter isdn  Group Name: Enter an informative name for the trunk i.e. DS1 Media G/W2  TAC: Enter a TAC number i.e. 710  Carrier Medium: Enter PRI/BRI    4. Service Type: Enter public-ntwrk   On page 2 enter: 5. Supplementary Service Protocol: Enter c (ETSI/DSS1)    If you would like to know more about how to configure your gateway, please look at www.faq.2n.cz or in the device manual at wiki.2n.cz

Question 7

Call routing - Call to GSM number goes over PRI2 interface

Accepted Answer

If the call which should be dialled to the GSM network from the gateway is forwarded to the PRI2 interface, check the Prefix lists and LCR table settings. The prefixes for call routing to the different destinations (GSM, ISDN/VoIP) have to be set in the Prefix list (Gateway configuration - Prefixes). Then you also have to set the routing steps in the LCR table (Gateway configuration - LCR table). If there is no call routing record found in the LCR table, the call can also be routed to an another interface (Gateway configuration - Port modes, see picture below).

Question 8

Call routing - Changes in call routing in firmware 1.20+ compared to earlier versions on 2N StarGate and 2N&#174; BlueTower

Accepted Answer

In firmware 1.20 the way call routing was configured has been changed. In this FAQ you are going to find out what is different from previous firmware versions.   On 2N StarGate and 2N BlueTower following changes have been done:  In Gateway configuration there is no longer option to select port modes, where you were able to select how calls incoming from one port should be routed (basically allowing you to route calls from PRI to GSM or VoIP). This setting has been merged into LCR table offering an easier configuration.  LCR table has been redone.  New LCR table allows you to have a complete control over where an incoming call (from VoIP, GSM or PRI interface) should be routed to. On pictures bellow you can see examples of differences between the new LCR table and the old one.  1) Explanation of new LCR table Records in LCR table are read from top to bottom. When a record that matches all conditions is found than the call is going to be sent to outgoing destination specified in that record. Therefore it is important to pay attention to the order in which you have your LCR table records organised!    From (channels/groups) - this parameter specifies where outgoing call originates. In case of Stargate or BlueTower it can be:  all GSM channels  specific GSM incoming group (1-32)  PRI NT interface all channels  PRI NT interface, specific channel (1-31)  PRI TE interface, all channels  PRI TE interface, specific channel (1-31)  VoIP   Prefix list - you must specify either one prefixlist, that the outgoing call number must match, or you can select option All prefixlists, where any outgoing call number that matches at least one prefixlist, will be routed by channel specified under Groups/Tariffs Groups/Tariffs - this parameter specifies if outgoing call should go through a specific GSM outgoing group (1-32), VoIP or PRI interface (NT/TE)  This way you have a better control over how outgoing and incoming calls are handled and routed. Plus it is possible to route incoming calls from GSM back to GSM which was not possible in older firmware version.   2) Default LCR table settings   Firmware 1.20  Firmware 1.19 and older            In default there are 6 records which match the default setting of Port modes and LCR table from firmware 1.19 and older  You need to setup both Port modes and LCR table.     3) Routing outgoing calls from PRI NT interface and VoIP based on prefix lists (2 outgoing GSM groups with 2 prefix lists), incoming calls are left in default   Firmware 1.20  Firmware 1.19 and older                Calls coming from PRI NT interface (lines 2-4) are routed based on prefix lists.  if there is a match in prefix list 1, the call is sent over GSM outgoing group 1  if there is a match in prefix list 2, the call is sent over GSM outgoing group 2  if dialled number does not match prefix list 1 or 2, or there are no free channels in GSM outgoing group 1 or 2, the call is sent to PRI TE interface    Calls coming from VoIP (lines 6-8) are routed based on prefix lists:  if there is a match in prefix list 1, the call is sent over GSM outgoing group 1  if there is a match in prefix list 2, the call is sent over GSM outgoing group 2   if dialled number does not match prefix list 1 or 2, or there are no free channels in GSM outgoing group 1 or 2, the call is sent to PRI TE interface   First you need to change Port modes to match your desired scenario (top picture above) and than you need to create 2 rules in your LCR table to match your scenario.     4) Incoming call from GSM group 2 (matching prefix list 2) will be routed back to GSM through GSM outgoing group 1. Every other incoming call from GSM will be sent to PRI TE interface. Everything else is left in default.   Firmware 1.20  Firmware 1.19 and older    Sending incoming calls from GSM back to GSM was not possible  On picture above you can see how to set a scenario where all incoming calls from GSM incoming group 2should be sent back to GSM through GSM outgoing group 1 (if dialled number will match Prefix list 2)  Sending incoming calls from GSM back to GSM was not possible    Sending incoming calls from GSM back to GSM was not possible  On the picture above you can see how to set described scenario. All calls from GSM incoming group 2 (matching prefix list 2) are sent back to GSM.All other calls from GSM are sent to PRI TE interface.  Sending incoming calls from GSM back to GSM was not possible

Question 9

Call routing - How can I allow dynamic CLIP routing?

Accepted Answer

If you want to allow AutoCLIP routing for calls from GSM, go to GSM incoming groups and set following parameters:  Time to keep CLIP in table to number of hours during which you want to keep a record in the memory (it has to be higher than 0 in order to activate this feature).  Check Add record only for unconnected call in case if you want to use this feature when a called person does not answer a call.  Check Delete record for connected answer in case if you want to delete record when a such missed call (mentioned in point 2) is answered and connected to the correct extension.

Question 10

Connection via HyperTerminal - How can I connect using HyperTerminal?

Accepted Answer

HyperTerminal is a program included in Windows. You can find it in menu Start > All programs > Accessories > Communication. For connection to the gateway using COM port you should set following parameters:  Bitrate set to 57600  Flow control set to none  Rest of values will stay default  Second option is to use TCP/IP connection. When you use TCP/IP, you have to use port 23 for the communication with the gateway.

Question 11

Connection via Putty - How can I connect using Putty?

Accepted Answer

Putty.exe is a freeware which you can easily download from the internet. For connection over serial cable:  click on checkbox "Serial"  set up COM port, to which is the gateway connected. If you do not know to which COM port is the gateway connected, you can check:  right click on "My computer" -> Properties -> Hardware -> Device Manager -> Ports (COM a LPT)  Setup Speed 57600  in left menu Logging -> check "All session output" -> "Log file name:" choose file to which the entire text will be saved  Click "Open"  Now type to the terminal command:"AT" (without quotation mark) to see if serial communication is established. CPU should answer "OK" For connection over telnet: The procedure is the same. Only click to Telnet and fill in the IP address of the CPU

Question 12

Credit check - How to check credit of SIM card?

Accepted Answer

The credit could be easily checked over USSD command directly on the module. Connect to the gateway by using HyperTerminal or Putty and send at command at&gXX=XTDussd, where XX stands for number of GSM module and ussd for the command. Example: you want to check credit on GSM module g08 and the command is *101#. You will enter following at&g08=XTD*101#

Question 13

Factory reset - How to make a factory reset

Accepted Answer

If you need to setup your device to the factory values, please proceed following instructions. This action is irreversible. The factory values and credentials are listed at the end of this document.  Factory reset via web interface:  Go to the section Management  In the right column, click on the Configuration reset  Select parameters which will be set to default values        Save settings     Reset to factory settings using a jumper:  DEF - used for CPU default reset       Reset to factory settings using a button (if equipped):   Follow the instructions below to set the default values for the CPU:  Press and hold RESET button  Wait until only green LED (PWR) is lit  Now the factory settings are restored on the CPU.       Default settings: IP address of basic CPU – 192.168.1.2 IP mask of basic CPU – 255.255.255.0 IP address of gateway – 192.168.1.1 IP address of VoIP board – 0.0.0.0 IP mask of VoIP board – Same as basic CPU configuration Username/Password of basic CPU – Admin/2n Username/Password of ERM – Admin/2n Transmission rate RS232 of CPU – 57600bps

Question 14

Firmware Upgrade - How to make a firmware upgrade on 2N VoiceBlue Next?

Accepted Answer

Visit our website www.2n.com and download FW for 2N VoiceBlue Next  Open web interface of your GW and go to the section Management->Firmware update. Select the FW file you downloaded in the previous step and upload it to the GW.   GW will reboot, after reboot you can check in the same section whether the update was successful as you can see the FW version there.

Question 15

Free minutes - All free minutes are exceeded and I still want to be able to make calls GSM

Accepted Answer

To get this functionality you have to set in the PRI configuration tool the proper Mode of switching SIM card. Go to the menu Gateway configuration > GSM outgoing groups > Mode of switching SIM card and select one of following:  By time and limit; then SIM 1  Random and limit; then SIM 1     See the complete description of modes below. Mode of switching SIM card defines how the SIM cards will be used in the selected GSM group  SIM # - the SIM cards in the position # will only be used in the selected GSM group. In this case the Maximum called minutes and Disconnect call parameters are disabled (calling without any limitations).  By time - the SIM card will be switched according to the Time of use parameter and call timer limitations.  Random - the SIM card will be switched randomly at defined time intervals and according to call timer limitations.  By time and limit; then SIM card 1 - the SIM card will be switched according to the Time of use parameter and call timer limitations. After exceeding free minutes is SIM switched to SIM1. SIM1 is used for incoming and outgoing calls. Next SIM with free minutes will be switched regarding set time intervals. After exceeding free minutes on all SIMs, SIM1 will be used for incoming and outgoing calls.  Random and by limit; then SIM1 - the SIM card will be switched randomly at defined time intervals and according to call timer limitations. After exceeding free minutes is SIM switched to next SIM with free limit. After exceeding all SIMs, SIM1 will be used for incoming and outgoing calls.

Question 16

Free minutes - I want to use only free minutes on my SIM cards. What should I set it?

Accepted Answer

Free minutes - I want to use only free minutes on my SIM cards. What should I set it?   It is possible to configure free minutes for SIM cards in all positions. If you want to do that, you should go to Gateway Configuration > GSM outgoing groups and follow these steps:  Mode of switching SIM cards has to be set to By time or Random.  Free minutes has to be set (the field where you place free minutes is marked by red circle) for all used SIM cards (you can move between them by choosing proper tab marked by blue circle).     When all minutes are used for all SIM card. SIM 1, we stay connected to the network but outgoing calls will be disabled.

Question 17

Free minutes - Why is SIM1 still connected to the network after all free minutes have been used?

Accepted Answer

Yes, it is correct, however it also depends on the Mode of switching SIM card settings (Gateway configuration > GSM outgoing groups > Mode of switching SIM card). Please see the complete description of modes below. Mode of switching SIM card defines how the SIM cards will be used in the selected GSM group  SIM # - the SIM cards in the position # will be used only, no limitations will be applied.  By time - the SIM card will be switched according to the Time of use parameter and call timer limitations.After exceeding limits on all SIMs, SIM1 will be used for incoming calls only.  Random - the SIM card will be switched randomly at defined time intervals and according to call timer limitations.After exceeding limits on all SIMs, SIM1 will be used for incoming calls only.  By time and limit; then SIM card 1 - the SIM card will be switched according to the Time of use parameter and call timer limitations.After exceeding limits on all SIMs, SIM1 will be used without any limitations.  Random and by limit; then SIM1 - the SIM card will be switched randomly at defined time intervals and according to call timer limitations.After exceeding limits on all SIMs, SIM1 will be used without any limitations.

Question 18

Hardware - Compatibility of hardware between the latest (M202) and old (M112) CPU

Accepted Answer

Since the 1st quarter of 2013 we have released a new CPU board (M202) for gateways: 2N® BlueTower, 2N® StarGate.  This CPU does not need AUX card anymore   Compatibility of GSM cards  Latest CPU (M202)  With 2N® SIM Star server support Currently sold cards  2N 2xGSM Telit GE910, 4SIM, Virtual SIM - full feature support  2N 2xGSM Cinterion MC55i-w, 1SIM/4SIM, Virtual SIM - full feature support  2N 2xUMTS Telit HE910, 4SIM, Virtual SIM - full feature support   Older cards  2N 2xGSM Wavecom Q55 (VMP100), 1SIM/4SIM, Virtual SIM - limited feature support  2N 2xGSM Cinterion MC55i, 1SIM, Virtual SIM - limited feature support  2N 2xUMTS SierraWireless MC8790V, 1SIM, Virtual SIM - limited feature support  2N 2xUMTS Telit UC864-G, 4SIM, Virtual SIM - limited feature support     Without 2N® SIM Star server support (Standalone gateway) Currently sold cards  2N 2xGSM Telit GE910, 4SIM, Virtual SIM - full feature support  2N 2xGSM Cinterion MC55i-w, 1SIM/4SIM, Virtual SIM - full feature support  2N 2xUMTS Telit HE910, 4SIM, Virtual SIM - full feature support   Older cards  2N 2xGSM Cinterion MC55i, 4SIM/8SIM - limited feature support  2N 2xGSM Wavecom Q55 (VMP100), 1SIM/4SIM/8SIM - limited feature support  2N 2xUMTS SierraWireless MC8790V, 4SIM - limited feature support  2N 2xUMTS Telit UC864-G, 4SIM - limited feature support  2N 2xGSM Cinterion TC35i, 4SIM - limited feature support  2N 2xGSM Wavecom Q24, 1SIM - limited feature support  2N 2xUMTS Telit UC864-G, 4SIM, Virtual SIM - limited feature support      Old CPU (M112)  With 2N® SIM Star server support Currently sold cards    These GSM/UMTS cards are not compatible with 2N® SIM Star server and CPU M112!     Older cards  2N 2xGSM Wavecom Q55 (VMP100), 1SIM, Virtual SIM - limited feature support  2N 2xGSM Cinterion MC55i, 1SIM, Virtual SIM - limited feature support  2N 2xUMTS SierraWireless MC8790V, 1SIM, Virtual SIM - limited feature support     Without 2N® SIM Star server support (Standalone gateway) Currently sold cards  2N 2xGSM Telit GE910, 4SIM, Virtual SIM  2N 2xGSM Cinterion MC55i-w, 1SIM/4SIM, Virtual SIM  2N 2xUMTS Telit HE910, 4SIM, Virtual SIM  2N 2xUMTS Telit UC864-G, 4SIM, Virtual SIM   Older cards  2N 2xGSM Cinterion MC55i, 4SIM/8SIM  2N 2xGSM Wavecom Q55 (VMP100), 4SIM/8SIM, Virtual SIM  2N 2xUMTS SierraWireless MC8790V, 4SIM  2N 2xUMTS Telit UC864-G, 4SIM  2N 2xGSM Cinterion TC35i, 4SIM  2N 2xGSM Wavecom Q24, 1SIM       Compatibility of other cards (PRI, VoIP, AUX)  Latest CPU (M202)  Only PRI card  PRI132  is supported (you can find out by AT&S command to the CPU terminal)  AUX card is not needed anymore  VoIP card VIP172 is supported (same VoIP card is used with M112)    Old CPU (M112)  Only PRI card PRI131 supported (or lower)  AUX card is needed  VoIP card VIP172 is supported if BOOT version is 2.52 (same VoIP card is used with M202)

Question 19

Hardware - How to upgrade older 2N StarGate to the latest HW version

Accepted Answer

BE AWARE! First check if your current gateway can be upgraded with the latest HW CPU version! (section 1 below)   1) Check rack To find out if your current gateway is compatible with new hardware you need to check the rack of your gateway. Take cards on position 3 and 4 from the right side (side where power button is located) out of the gateway . Check that your gateway's rack does have a jumper field inside it as you can see on the picture bellow   If your gateway does not have a jumper field you will not be able to upgrade your gateway's hardware. If you want to have 2N Stargate with newest firmware version please contact your business representative and buy a new gateway.    2) Check your current hardware's compatibility with M202 CPU version Go to our FAQ pages where you can find information of your current hardware's compatibility with new M202 CPU version (FAQ page is here Check hardware's compatibility). Check if all of your currently used cards are compatible with M202 CPU version. Mainly check versions of your VoIP card and your PRI card. If any of your cards are not compatible with M202 CPU version you will need to buy replacements for them. Otherwise you won't be able to use parts of your system.   3) Install new hardware  Turn gateway off and remove CPU card together with any other card that is not compatible with M202 CPU version. For example AUX card is no longer being used in the gateway at all.  Set jumpers inside your gateway's rack to the same position as you can see on image bellow     Insert your new CPU card and all other cards that you have bought together with it and start the gateway. On picture below you can see position of plug-in cards with CPU version M202 (in case you don't use VoIP card or PRI card look into device manual at 2.3. Gateway Rack Position)    Connect Ethernet port on your CPU card to your network. Connect also your VoIP card if you are using gateway for VoIP communication.  If you are using PRI card for calling connect it to your PBX.  Insert sim cards into your gateway and connect antennas to your GSM cards.    4) Gateway configuration Stargate with M202 CPU version can be configured via graphical web interface or alternatively over Telnet.   Configuration of gateway via PRI config tool is no longer supported.

Question 20

How to change the password of VPN connection for MikroTik?

Accepted Answer

Connect your PC with MikroTik over Ethernet cable to Ethernet port 2-5    Set up IP address on your Network adapter as described on the picture    Open your web browser and type 10.10.10.1 to connect to the MikroTik Configuration web interface    Log in with Admin/2n  Go to PPP -> Secrets -> Double click on a account and change the password. Then press "OK"

Question 21

How to connect a 2N GSM gateway to an IP PBX

Accepted Answer

This FAQ is going to cover how to connect your GSM gateway to any SIP based IP PBX. If you set everything according to this FAQ and you are unable to make outgoing calls check our FAQ on how to route incoming calls according to called number (Routing to GSM/UMTS - SIM selection based on called number)  SIP trunk It is possible that the number you are calling does not match numbering plan that is currently in your gateway and gateway rejects your call.   You can connect all of our GSM gateways to any SIP based IP PBX. There are 2 ways you can connect your GSM gateway to your IP PBX – via SIP trunk or via SIP proxy To connect your gateway via SIP trunk to your IP PBX go into Gateway configuration -> VoIP parameters and scroll down to the bottom of the page where you will find table of IP addresses. Fill in the table according to a picture below, where:  VoIP board is IP address of your VoIP card (if you don’t already have it set)  SIP proxy (IP->GSM) is IP address of your IP PBX. Specify port on which your gateway is listening for SIP communication (in default 5060)  SIP proxy (GSM->IP) is IP address of your IP PBX. Specify port on which your gateway is sending SIP communication (in default 5060)   Go to Gateway configuration -> Port modes change parameter for GSM to Route all incoming calls to VoIP, for VoIP change settings to Route all incoming calls to GSM      Go to Gateway configuration -> GSM incoming groups and change Mode of how incoming calls are handled to Accept incoming calls + dialtone     To setup proper calls routing please read our FAQ on how to route calls based on called number at Routing to GSM/UMTS - SIM selection based on called number.   Last thing you need to is to check hardware of your gateway  Connect Ethernet port of CPU card to your network. Connect Ethernet port of VoIP card to your network.  Take GSM cards out of the gateway, place sim cards into sim holders and put GSM cards back into the gateway  Connect antennas to GSM cards     SIP proxy You can connect your gateway to your IP PBX as an SIP extension for communication. To set this function up follow these steps:  go to Gateway configuration -> VoIP parameters and under SIP registration fill in information under which your gateway is going to be registered (you need to create SIP extension in your PBX with the same registration information)    scroll down to the bottom of the page where you can find IP addresses table  VoIP board is IP address of your VoIP card (if you don’t already have it set)  SIP proxy (IP->GSM) is IP address of your IP PBX. Specify port on which your gateway is listening for SIP communication (in default 5060)  SIP proxy (GSM->IP) is IP address of your IP PBX. Specify port on which your gateway is sending SIP communication (in default 5060)  SIP registrar is going to be IP address of your IP PBX. Specify port on which your IP PBX is listening for SIP registration messages (in default 5060)     Go to Gateway configuration -> Port modes change parameter for GSM to Route all incoming calls to VoIP, for VoIP change settings to Route all incoming calls to GSM      Go to Gateway configuration -> GSM incoming groups and change Mode of how incoming calls are handled to Accept incoming calls + dialtone    To setup proper calls routing please read our FAQ on how to route calls based on called number at Routing to GSM/UMTS - SIM selection based on called number.   Last thing you need to is to check hardware of your gateway  Connect Ethernet port of CPU card to your network. Connect Ethernet port of VoIP card to your network.  Take GSM cards out of the gateway, place sim cards into sim holders and put GSM cards back into gateway  Connect antennas to GSM cards

Question 22

How to provide all information to effectively resolve a technical issue on 2N StarGate or 2N BlueTower?

Accepted Answer

Dear customers, In case you have found some issues with the device, please report it to Technical Support If you do not have access information, contact your account manager. Reported issue should contain following information:  Detailed description of the issue -  Please describe to us your problem in detail, so that we will be able to replicate the behaviour based on that description.    Backup of your configuration -  Send us the current configuration of the device - you can download device's current configuration from device's web interface  (menu Management - Configuration download - Save to disk)    The current firmware version you use and serial number of device. Optional: For more complex scenarios, please also attach network topology diagram of LAN (for VOIP communication, SMPP communication, EMAIL2SMS communication, etc....). All those information will help us to resolve your issue and provide you our feedback much faster. Thank you for your understanding.

Question 23

How to report an issue on 2N SIM Star?

Accepted Answer

Please contact us at https://www.2n.com/support/technical-support with all requested information such as:  Detail description of problem.   Print screen in case that problem is visible in web interface   Access to web interface of server (IP address, login name and password)  All this information will help us to resolve your problem and give you feedback faster. Thank you for your understanding.

Question 24

How to set a call simulation on 2N SIM Star Server?

Accepted Answer

Call simulation   In order of proper function of this feature you have to set phone numbers of your SIM cards. Set the phone number for each SIM either manually in the SIMs / SIM edit section or by uploading the number database in the SIMs / Action menu.   The call simulator provides the automatic generation of outgoing or incoming calls. If this function is activated, the system automatically (according to the predefined rules in each SIM group) sets up calls between the GSM modules. These modules could be in one gateway or can be distributed in several gateways. There are three different types of call simulation which can be used:  Simulation between own SIM cards – calls are limited only on active SIM cards which are assigned to one specific SIM group. These SIM cards can be logged in one gateway or as well in several gateways in different locations (based on the gateway´s settings).   Use external recipients – dialed numbers for call simulation are used from predefined list of called numbers (you have to fill them in as “External recipients”). You can use all digits (0 – 9) and one special character “?” which is used for random digit.   Associated with another SIM group – possibility to merge one SIM group with another one (calls within more SIM groups). Settings will be used from assigned SIM group which is “master group”.  If you want to set one of these modes for calls simulation in your 2N SIM Star Server, you have to go to section “SIM Groups” and then click on the “Edit” button of selected SIM group (section for the call simulation is at the end of this page).  There are many parameters that can be specified in call simulation section. All these parameters are described below in the following picture:     Simulator – in this row you can choose one of the call simulation modes     Associated group – this parameter is used only for “Associated with another SIM group” mode. You can specify here the name of master SIM group (settings will be used from this assigned SIM group).     Use in time x – there are 4 time intervals for activate call simulations. You can specify here the days for these intervals, when the call simulation will be active and of course you can specify the time. These time intervals are important for next parameters. You can use only one interval e.g. for whole 24 hours (set the time from 00:00 – 24:00) or you can split the time into more intervals (e.g. to 3 intervals as you can see in the picture above).     Maximum calls at once – this parameter specify the maximum number of simulated calls for each time interval (0= unlimited)     Call delay [min] – in this field you can specify the minimum delay between two simulated calls for each time interval. This parameter is valid for whole SIM group.     Call delay - SIM[min] – in this field you can specify the minimum delay between two simulated calls for one SIM card (which is logged to the GSM module).     Answer calls [%] – you can set here the minimum percentage of picked up calls. (The others calls will remain unanswered – only ring). In the example above 70% of calls have to be picked up.     Ring time [s] – length of call ringing before the call is picked up. You can set specific time (both values are the same) or you can use an interval for ringing time (the second value has to be higher than the first one). In the example above the calls will be ringing 1 – 10 seconds.     Call time [s] – length of connected calls (it means for how long is the call active). You can also set the specific value for this parameter or you can use time interval.     External recipients – this parameter is used only for “Use external recipients“. You can fill in the list of external called party numbers. Character “?” will be used for random number (0-9). E.g.: with string 606 789 12? will be CPNs 606 789 120 – 606 789 129. You can also use more “?” characters in one number – 777 12? ??? (then the CPNs will be 777 120 000 – 777 129 999).     Gateway settings Next step is to set the maximum number of GSM channels that will be used for call simulation in one time. You have to fill in this value for all gateways that will be used for call simulation. Go to section “Gateways –> Call Simulation –> Maximum channels”.     Simulation status Verify the status of virtual call simulation in “Simulation status”. This feature is found in section “SIM Groups -> Simulation status”. You can see there all necessary things – time, when the call was established, ring time, call time, SIM group ID, calling and called numbers and also number of GSM channels and ID of gateway.

Question 25

INIT status - What is necessary to check, if INIT led light on VoIP card shines red?

Accepted Answer

This guide is for VoIP card, which is identified in Diagnostics window as VIP172. If the gateway is new or if you are rebuilding the gateway from ISDN to VoIP, please check following:  Jumper field:   MAC address for VoIP card. Check with the configuration tool in Gateway control/Terminal. There you should send ati4 command. If the response has DspAddr equal to 00–00–00–00–00–00, send the ati4 output to Technical Support and we will provide you with the MAC address.  If the VoIP card was running and then stopped working, please check following  In Gateway configuration/System parameters that Gateway Protocol is set to VoIP (for firmware 2.30.03xx and lower)  In Gateway configuration/VoIP parameters that VoIP card IP address is set in VoIP card/MGCP gatewa y (if you change the IP, then restart of the gateway is recommended)  If the VoIP card is does not work, try to upload again VoIP card firmware (you can obtain the firmware at Technical Support)  Firmware is uploaded over LAN via CPU card IP. First allow remote upgrade in Gateway configuration/System parameters with Enable upgrading FW through Ethernet. If the gateway is behind NAT, you will need to open the port 2222 or the port which you set there.  Go to Gateway control/Firmware,license, select the firmware with .out extension and use button Upgrade firmware for thing VoIP card    If you want to report VoIP card INIT issue to us, always send following:  configuration file  ati3 response from Terminal  ati4 response from Terminal  at&svi response from Terminal

Question 26

INIT status - What to do if all cards are still in "INIT" status?

Accepted Answer

There is no firmware uploaded to the CPU card. In case that there is no firmware uploaded (for example in the case of an unsuccessful update), gateway will switch to the BOOT mode and allow you to upload the firmware. For communication with the gateway in BOOT mode use the serial (COM) connection only.

Question 27

INIT status - What to do if VoIP card is still in INIT status?

Accepted Answer

Check by ATI4 MAC address of VoIP card. In case of 00-00-00-00 please contact technical support  Check mode of pri gateway - must be set to "SIP" (from firmware 02.30.05 or higher it is not necessary)  Upload voip firmware to CPU card of the gateway

Question 28

INIT status - Why is Init LED blinking on GSM or UMTS card on 2N StarGate or 2N BlueTower?

Accepted Answer

You use the GSM card from the different type of PRI/VoIP gateway (for example GSM card from 2N BlueStar in 2N BlueTower).

Question 29

Installation - How to install 2N SIM Star Server?

Accepted Answer

2N SIM Star Server allows you to manage a large number of SIM cards from one location. You can use it with single or multiple gateways at single or multiple destinations.  Requirements:  Computer which meets following parameters: https://wiki.2n.cz/simsug/latest/en/5-technical-parameters   Latest available Installation CD or ISO image version 1.22       CAUTION! By using installation CD or ISO image YOU WILL REMOVE ALL DATA FROM HARD-DRIVE!!!      Step by Step guide:  This installation is automatic and requires minimal user interaction. Follow subsequent instruction to get fully working system. Please set up your computer to use CD-ROM as default boot device. Then place installation CD into CD-ROM. After computer starts, you will get this screen. You can choose from multiple boot options. Automatically Install new system graphical is first option. Please choose it and press Enter to confirm.   On next screen, please choose to Discard all data on hard-drive and continue by clicking on Yes, discard any data button   Please make sure you are installing 2N® SIM Star server to dedicated hard-drive and therefore you will not loose any important data.    We will use all space of hard-drive, please choose this option on next screen and click on Next button.       Installation will start.     Please wait till installation finish. Once installation finish, please remove installation disk from CD-ROM and click on Reboot button.       Please let your installation reboot and when system asks for login credentials, please login to linux with following details: Username: Admin Password: 2n   Please note that this Admin account is for linux login, not 2N® SIM Star Server itsel    After you login to linux using credentials mentioned above, system will automatically ask you for setting up your network device.  Please choose Device configuration for setup network connection of your computer.     Please choose which Ethernet adapter you wish to setup (in our example it is eth0) and press Enter.       Please choose if your computer will use DHCP or static IP addressing.      In case you will use static IP address, please do not forget to fill in all necessary fields required by standards (address, gateway, mask, etc...)    After you finish with network settings, please use Tab key to navigate to OK button and press Enter.   Please save your settings by navigating using Tab key to Save button and press Enter.     (Optional) In case you are using static IP address settings, please choose on next screen DNS configuration, press Enter, fill in DNS IP addresses and save your change .             Please use your own values for DNS settings, information on image are only example settings.    Once you finish your network configuration, please navigate to Save & Quit button using Tab key and then press Enter.   Please note that you can rerun network setup later from linux by running set-ip command after you login to linux using Admin account.    Please wait till installer finish deployment of 2N® SIM Star Server and 2N® External Routing Machine binary files to systems.After it finish, you will be asked to change linux Admin user password. Please change it in order to secure your installation.      Please note that this Admin account is for linux login, not 2N® SIM Star Server itself.     Now you have sucesfully installed 2N® SIM Star Server and 2N® External Routing machine. To find out on which IP address those servers are available, please type in linux shell following command: ifconfig and check what IP address is assigned to Ethernet interface.    Then please open on some different computer web browser and type obtained IP address to its address bar.  Please login with following credentials: Username: Admin Password: 2n

Question 30

Installation - How to install a new gateway? - Step-by-step guide

Accepted Answer

This document summarises brief steps for an installation of a new purchased 2N gateway. It consists of all necessary details needed for a successful setup of your HW. After reading this guide you will be able to configure the gateway to process calls to/from the GSM network. The FAQ applies for following GSM/UMTS gateways:  2N BlueTower (2 to 8 GSM/UMTS channels)   2N StarGate (2 to 32 GSM/UMTS channels)   Product basics:  VoIP (SIP over TCP/UDP) / ISDN (DSS1) ↔ GSM/UMTS gateway  Up to 8 (2N BlueTower) or 30 (2N StarGate) simultaneous calls from/to any interface of the gateway  Up to 8 (2N BlueTower) or 32 (2N StarGate) GSM/UMTS modules with 1, 4 or 8 SIM cards per one GSM/UMTS module  Optional support of the SMS messaging over Email and SMPP protocols (additionally licensed features)  Optional support of the SNMP network monitoring protocol (additionally licensed feature)         1) Hardware setup  Gateway - unpack the chassis from the shipping box and install it on an appropriately dry and climatised location.  Cables  Power supply cable - use attached power supply cable or a 3 pins power supply cord (designed for 100–240V AC/50-60Hz) with an independent grounding wire. Please make sure the gateway uses the same grounding source as the locally connected PBX.  Ethernet cable - use attached Ethernet cable or a standardised 100BASE FastEthernet cable. Connect the CPU board and one port of the VoIP board to your local network switch.If you would like to change the default IP address of the CPU (192.168.1.2) to a different one from your LAN IP addresses range, connect your PC to the CPU directly over an Ethernet cable first and change it before connecting to the LAN (see the User guide or steps below).  ISDN cable - strictly use attached ISDN cable   Antenna  Indoor antenna - connect an independent antenna to each GSM/UMTS module  YAGI antenna - connect each GSM/UMTS module to the splitter using the short interconnection cables with SMA connectors and also do not forget to interconnect the splitter with an outdoor YAGI antenna using the coaxial cable with N connectors.   SIM cards  Insert SIMs with disabled PIN code request or with the same PIN code set for all inserted SIMs  Insert one SIM card per each GSM/UMTS module at least (see the SIM positions layout for different board types below)   1 SIM per module   4 SIMs per module   8 SIMs per module     If you would like to insert more than one SIM per module, it is high recommended to use SIM cards of the same type(operator, prepaid/postpaid etc.) in the same GSM/UMTS module!!!     2) Product configuration   Configuration interface  Web - the gateway can be easily configured over a graphical web interface (English /Spanish /Czech  language localisations). The GUI is available on the default web port of the gateway's IP address (192.168.1.2 in factory default) using any web browser.  Serial port - it is very suitable as a backup configuration interface (when for ex. Ethernet unreachable or not available). The configuration is possible over a console terminal, the communication speed of the serial interface is 57.600bps.   Basic configuration  Time and date  CDRs  ISDN/VoIP   Calls routing  Routing logic  Outgoing calls  Incoming calls     Factory default values   IP address of the CPU – 192.168.1.2; mask 255.255.255.0, default gateway 192.168.1.1 IP address of the VoIP board –  0.0.0.0,   you need to manually set some to avoid one way audio issue!   ; mask and the default gateway are shared with the CPU (255.255.255.0, 192.168.1.1) SIP protocol - port 5060, UDP protocol (TCP protocol support has to be enabled in VoIP parameters) Username/password – Admin/2n Transmission rate of the serial port – 57.600bps          3) Optional add-ons  SMS messaging2N GSM/UMTS gateways can be used for calls and text messaging at the same time. If you would like to use your gateway also for SMS sending, take a look at the SMS messages - How to send and receive messages? - SMS gateway integration BTS LockRandom or locked usage of surrounded BTSs can se set over the web interface in the menu Utils - BTS lock (see picture below).    SNMP monitoringOnline IP monitoring of the GW's status.         Frequently asked questions corner:  There are 32 GSM modules in my 2N® StarGate gateway. Why can I make only 30 simultaneous calls at once?The gateway is designed to handle 30 calls at once. Additional 2 GSM modules can be used for ex. as a backup or for SMS messaging.  I have inserted 4 SIM cards for each GSM module. Why can I make only one call per module and not four calls?One GSM module can actively use only one SIM card at the moment, same way as for ex. your mobile phone. The other SIMs can be switched based on predefined time or usage conditions.  Is there any difference between the GSM and UMTS boards? Does the UMTS board support GSM networks?The GSM board support standard legacy 2G networks running on 850/900/1800/1900 MHz.The UMTS board supports all GSM network bands and the 3G networks running on 800/850/900/2100 MHz.  Is there any difference between the YAGI and indoor antennas?The YAGI is a directional antenna you can easier point to for ex. some specific BTS.The indoor antenna is omnidirectional with no specific orientation.

Question 31

IP setting - How to call through gateway on private network from public network?

Accepted Answer

Set your router to forward all requests on port UDP 5060 to IP address of Main CPU and ports UDP 8000-9000 to IP address of VoIP card (you can change this range for thin VoIP card in the configuration tool).  In menu VoIP parameters you should set IP address of NAT firewall to public IP address of your router.

Question 32

IP setting - How to register the gateway on domain name instead of IP address?

Accepted Answer

1) Setup correctly DNS server  It is recommended to setup DNS1 and DNS2 as well as a backup. You can use globally known Google DNS server 8.8.8.8     2) Setup Domain name in SIP registration  As described on the picture, setup domain name of SIP proxy, to which you want to register the gateway  For correct SIP registration continue with settings of Caller ID or Username and Password if SIP proxy requires authentication     3) SIP Registrar  For registration to SIP proxy domain name, you need to fill 0.0.0.0 as an IP address for SIP Registrar

Question 33

IP setting - How to register the gateway on domain name instead of IP address?

Accepted Answer

1) Setup correctly DNS server  It is recommended to setup DNS1 and DNS2 as well as a backup. You can use globally known Google DNS server 8.8.8.8     2) Setup Domain name in SIP registration  As described on the picture, setup domain name of SIP proxy, to which you want to register the gateway  For correct SIP registration continue with settings of Caller ID or Username and Password if SIP proxy requires authentication     3) SIP Registrar  For registration to SIP proxy domain name, you need to fill 0.0.0.0 as an IP address for SIP Registrar

Question 34

IP setting - How to set the default GW/mask for the IP of VoIP card?

Accepted Answer

The IP address which is set for the VoIP card of the 2N StarGate or 2N BlueTower gateway is sharing the settings of the Default gateway and Subnet mask with the CPU card. Therefore the VoIP card's IP address has to use the same parameters as are already set in the menu Gateway configuration - System parameters for the CPU.

Question 35

Legacy tools - M112 CPU

Accepted Answer

CPU model  Firmware  Tool  M112  2.20.xx - 2.30.3  PRI Program 1.1R  M112  2.30.3 - 2.30.26  PRI Program 2.0K  M202  1.0 - 1.37  No tool (Web)

Question 36

License extension - I need to extend my license for 2N StarGate or 2N BlueTower. What information should I give you?

Accepted Answer

Please send us the response to the ATI4 command from HyperTerminal or Putty  Use the PRI configuration tool, section Gateway Control > Firmware / License , Gateway Lock Information, Upload from Gateway    Send us a license request via the ticket system available at: Technical Support. If you do not have access data, please contact our customer support department or our sales representative.

Question 37

License - How to upload licenses?

Accepted Answer

If your device stop working approximately one month after you started using it, then your trial licenses has expired and you will need a new one. For new licenses please contact your 2N StarGate or    2N BlueTower    supplier.  First thing you need to know for correct licensing of your gateway is whether you have an old or a new CPU. You can find it out from the serial number of your CPU.  Old CPU have serial number that begins with M112-XXXXXXXXXX   New CPU have serial number that begins with M202-XXXXXXXXXX   How to find out the serial number of your CPU and eCPU is described in the section "  Where can I find my CPU and eCPU serial number?".     New CPU In case you have the new CPU, then please follow steps below.  Where can I find my CPU and eCPU serial number? CPU serial number - can be found on our home page after you enter the CPU IP address to your web browser and login.  eCPU serial number - can be found on our home page after you open the web configuration tool. On a picture below is the eCPU serial number marked by red square. If you can not see "Basic CPU" serial number it means that the license has already expired.    How can I upload the licenses to my gateway? After requesting the licenses you should get one license key or license file for CPU (from FW 1.12.0) and one license file for eCPU. License key or license file (for example string: "  BFE5A17AAF0000  " or file "GW_licence.key") - this is a CPU license. For uploading this license key open web configurator and go to Management -> Licence key. Here in "Licence type" choose Licence key file or Licence key string according to the received license. Then enter the license and your CPU should be active again.  License file (for example: "08-1857-0002.key") - this is a eCPU license. For uploading this license open the web configuration tool and go to section Management -> License and upload here the license file. After this you should see that your license is active again.  Last thing you have to do for proper function of your gateway is to set CPU IP address in eCPU part of the gateway. You can do this in the web configuration menu, where you go to Management -> Gateway CPU. Here enter the correct CPU IP address and login information.     Old CPU In case you have the old CPU, then please follow steps below. Where can I find my CPU and eCPU serial number? CPU serial number - can be found after connecting to the gateway with PRI config program. On picture below is the CPU serial number marked by red square.  eCPU serial number - can be found on our home page after you open the web configuration tool. On picture below is the eCPU serial number marked by red square. If you can not see "Basic CPU" serial number it means that the license has already expired.    How can I upload the licenses to my gateway? After requesting the licenses you should get one license key and one license file. License key (for example: "  BFE5A17AAF0000  ") - this is a CPU license. For uploading this license key open the PRI config program and go to Gateway control -> Firmware/Licence. Here in "Licence key for gateway" insert the license key and click the "Set gateway license" button. Now is the CPU license active again.  License file (for example: "08-1857-0002.key") - this is a eCPU license. For uploading this license open the web configuration tool and go to section Management -> License and upload here the license file. After this you should see that your license is active again.  Last thing you have to do for proper function of your gateway is to set CPU IP address in eCPU part of the gateway. You can do this in web configuration menu, where you will go to Management -> Gateway CPU. Here enter the correct CPU IP address and login information.  Now is your gateway ready to use.

Question 38

License - What information is needed for generating license?

Accepted Answer

If you want us to provide you with extension your license key, send us results of ATI4 command from HyperTerminal or Puttyor  use the configuration tool, section Gateway control > Firmware / Licence , Information about gateway licence, Load from gateway  The license request has to be sent over the ticketing system at: Technical Support. If you don not have login details, please contact our customer care department or our account manager.

Question 39

LOG file - I see the message "HCX err" in the gateway log. What does it mean?

Accepted Answer

This message means that you do not have installed HDLC controller. This is optional part installed on PRI card, which adds the possibility of remote access to the gateway using the ISDN modem.

Question 40

Network Trace - How to get Wireshark network trace and network trace from 2N StarGate / 2N BlueTower?

Accepted Answer

Network trace contains whole communication between IP devices over LAN. In order to analyse what this communication between devices contains, a network trace can be requested. If network trace is requested, please note there are two possible network traces available. Gateway can provide network tracing with limited size on its side, for unlimited network trace of IP communication, external device (usually laptop or PC) equipped with network capture software needs to be used. This article explains how to perform both network trace in such software called Wireshark as well as network trace directly from gateway.   How to get Wireshark network trace? How to get network trace from 2N StarGate / 2N BlueTower?  How to get Wireshark network trace?  Program Wireshark is used for tracing the communication between devices interconnected by LAN. The devices (e.g. PBX connected with a GSM gateway via LAN) send to each other packets which are captured by the above mentioned program. Wireshark is distributed under the Open source licence (Wireshark download).  Before starting network capture  Before Wireshark (or in general, any packet capture tool) is used, careful consideration should be given to where in the network packets are to be captured. In order to capture all the packets which are sent via particular LAN, the devices have to be part of the same network segment (they have to be connected via HUB). If you do not have a hub you can use a switch which supports so called port mirroring (Port mirroring).   Download Wireshark  Obtain a Wireshark package or installer for the operating system running on the system which is to be used for packet capture.Download a binary or installer from http://www.wireshark.org. With installers, ensure all product components are selected for installation.   Start Wireshark On a Linux or Unix environment, select the Wireshark or Ethereal entry in the desktop environment's menu, or run "wireshark" (or "ethereal") from a root shell in a terminal emulator. In a Microsoft Windows environment, launch wireshark.exe from program installation folder. Note that on Unix systems, a non-GUI version of Wireshark called "tshark" (or "tethereal") may be available as well, but its use is beyond the scope of this article.   Use Wireshark (capture network communication) After starting Wireshark, do the following:  Select Capture | Interfaces  Select the interface on which packets need to be captured.  Now click the Start button to start the capture.  Recreate the issue. The capture dialog should show the number of packets increasing. If packets are not being captured, try removing any filters that have been defined.  Important: In order to provide us with detailed information about the possible problem with the device, please do not apply any filter and simply capture all the communication during the test (call/smpp/email2sms,etc...).  Once the issue which is to be analysed has been reproduced, click on Stop. It might take a few seconds for Wireshark to display the packets captured.  Save the packet trace in following format: „File->Save As->Wireshark/tcpdump/… -libpcap(*.pcap;*.cap) .Just click on the File menu option and select Save As.By default Wireshark will save the packet trace in libpcap format. This is a filename with a.pcap extension.    Please send saved file to us for analysis.     How to get network trace from 2N StarGate / 2N BlueTower?  Network trace from gateway can be run via menu Utils -> Network capture. The web interface can store up to 4096kB long trace.   Network trace can be started by clicking on button START. You will be notified by message "Running..." in capturing status. The Buffer utilisation and Packets captured should show the number of packets increasing. If not, then restart the capture. If Buffer utilisation is on value 4096kB (same as Buffer size), please restart the trace and tests from beginning.   Recreate the issue.  Once the issue which is to be analysed has been reproduced, click on Stop. Once trace is stopped, you can save it to your computer by clicking on the diskette icon located in bottom right corner of web interface   Please send saved file to us for analysis.

Question 41

PRI card - What to check if LED Lay 1 and/or 2 on PRI card do not light up/blink

Accepted Answer

There is a problem in the communication on the ISDN PRI line. To fix the problem check following please:    Check if you are using straight or crossover cable (you should use the straight one).  Check if jumpers on the PRI board are set correctly for the NT/TE mode (JP2 and JP3, see the picture below, you can also find more details in the manual).  Check the Master/Slave settings in the ISDN parameters menu.  Check settings of CRC of Layer 1 on PRI interface (see the section Gateway configuration>ISDN parameters: CRC in the PRI config tool).

Question 42

SIM card usage - How to switch SIM card every 4 hours?

Accepted Answer

In the configuration tool go to Gateway configuration > GSM outgoing groups and Set Mode of switching SIM card to Random. Then go to Time limits and set time interval Time limitation from 03:59 to 04:01. This time interval has to be set for all inserted SIM cards (SIM 1 - SIM x).With such a configuration 3:59 is minimal interval for switching SIM card and 4:01 is maximal interval for switching SIM card. Thanks to this settings SIM cards will be switched approximately every four hours.

Question 43

SIM card usage - How to switch SIM cards at the specific time of day?

Accepted Answer

Assuming that we want to use SIM1 from 00.00 to 06.00, SIM2 from 06.00 to 12.00, SIM3 from 12.00 to 18.00, SIM4 from 18.00 to 06.00- so we cover all 24 hours. In order to process this you should go to the menu Gateway control > GSM outgoing groups and choose the proper group. Set Mode of switching SIM card to By Time. In field Time to switch to another SIM card set Time for SIM1 from 00:00 to 06:00, SIM2 from 06:00 to 12:00, SIM3 from 12:00 to 18:00, SIM4 from 18:00 to 06:00.

Question 44

SIM card - What to check if SIM card does not log to GSM network?

Accepted Answer

Check if your SIM card is PIN protected. You can disable PIN protection on the SIM card itself or set PIN in PRI configuration tool in menu Basic parameters.  Check if you have correct SIM identification set. You can do that in the menu Gateway configuration > GSM basic parameters > SIM card number. Correct value is IMSI.  Check if you have inserted SIM card to the right SIM holder position.  Try the SIM card in different GSM / UMTS. In case that there works, then the problem is probably hardware oriented.  In case that nothing helps, send us a trace of GSM module reset. To reset the module you have to connect to HyperTerminal, run AT command at&gxx=reset (where xx is number of module), start a trace and let it run for at least 5 minutes.  In case of UMTS network you should check UMTS module band and priority settings. You can set it in Gateway configuration > GSM basic parameters > Use network and Searching priority.  Check the roaming status of SIM card. In case that SIM card is not used in its home network, you can allow connection to another network in Gateway configuration > GSM outgoing groups > Roaming enabled for network and fill the code of presently used network instead of your home network.

Question 45

SMS at no answer - SMS at no aswer does not contain the called party number

Accepted Answer

In the PRI configuration program go to the menu  Gateway configuration  >  GSM basic parameters  and check that  Text of SMS at no answer  contains  "%n"  which represents calling party´s number sent to the gateway by PBX.

Question 46

SMS messages - How to send and receive messages? - SMS gateway integration

Accepted Answer

Our GSM/UMTS gateways can be used for calls and text messaging at the same time. This page introduces several ways how to send and receive text messages and how you can integrate our gateway with your system. Please note that 2N gateways   do not support    MMS   messages sending/receiving.   This FAQ applies for following gateways:  2N BRI Lite, 2N BRI Enterprise (2 channels)  2N VoiceBlue Next (2 or 4 channels)  2N VoiceBlue MAX (4 channels)  2N BlueTower (2 to 8 channels), 2N StarGate (2 to 32 channels).  SMS parameters:  Sending speed - approx. 10 SMS/minute/GSM module (the speed depends on the local conditions of the specific GSM operator, there is no limitation from 2N side)  Support of long SMS (over 160 characters), UTF-8/UTF-16 coding and special characters (Chinese, Arabic, Hebrew...)  Delivery report (DLR)  Flash SMS  End user can send/receive messages via:  Gateway's web interface  Email client (for ex.: Microsoft Outlook, Mozilla Thunderbird, Opera Mail, Windows Live Mail etc.) - additionally licensed feature  SMPP (Short Message Peer-to-Peer) Client/Server (for ex.: Diafaan SMS Server, ActiveXperts SMS Server, Inetlab.SMPP, Logica OpenSMPP etc.) - additionally licensed feature  Application developed by you which uses one of the integration options (see below).  Integration is possible via:  Email conversion to SMS and SMS conversion to email through POP3 and SMTP protocol - additionally licensed feature (up to 200 email users; "SMSE" and "SMSUx" license keys needed)  SMPP protocol version 3.3 or 3.4 for SMS transmission over IP - additionally licensed feature (up to 200 SMPP users; "SMSS" and "SMSUx" license keys needed)2N GSM/UMTS gateway can behave as SMPP Client (ESME - External Short Messaging Entity) or SMPP Server (SMSC - Short Message Service Center).  Gateway's AT commands through Telnet protocol  GSM/UMTS module's AT commands through Telnet protocol (if this access is used, the gateway can not be used for calling)  3rd party software which can provide an additional interface   1) Email to SMS and SMS to email details You can use any common Email client which supports SMTP protocol (for SMS sending) and POP3 protocol (for SMS reading) with basic authentication.  Email conversion to SMS:From: user@domain (optionally can be included in SMS)To: number@domain (up to 100 recipients)Subject: Text (optionally can be included in SMS)Body: Message text (always included)The domain selects among the group of GSM/UMTS modules (SIMs). A free module sends a message. The user has a right to send a message into the own domain. Up to 4 different domains can be set. SMS conversion to email:From: number@domainTo: user@domainSubject: Text (Different values can be included: number, time of SMS reception, SIM ID)Body: Message text   Example: SMS messages - How to configure Email2SMS and SMS2Email features with Microsoft Outlook for VBN?.     2) SMPP protocol details The SMPP protocol is a standard protocol intended for the transmission of SMS messages over IP between SMS peer entities such as SMS Center (SMSC - usually 2N GSM/UMTS gateway) and Client (ESME - usually your SMPP software). There are a few different versions of the SMPP protocol, 2N GSM/UMTS gateways support the most common versions 3.3 and 3.4. This protocol has been developed as a worldwide standard for the SMS messages exchange in the core networks of GSM operators and therefore is very suitable for heavy SMS messaging applications where you need to get the best possible messaging speed performance.   You can use one of various existing commercial SMPP applications such as Diafaan SMS Server (FAQ: SMPP connection - How to connect Diafaan SMPP server ), ActiveXperts SMS Server (FAQ: SMPP connection - How to connect ActiveXperts SMPP server ), Inetlab.SMPP or Logica OpenSMPP (FAQ: smpp-connection-how-to-connect-logica-smpp-server ).  Alternatively you can implement it by your own to your own proprietary application. Detailed specifications of the SMPP protocol ver. 3.4 are available for ex. here if needed.       SMPP v 3.4 is without the specifaction of default character set. If you keep the default value then please use ASCII encoding.     3) Gateway's AT commands details When you connect to the gateway using terminal via Telnet, you will be able to send the SMS message directly over any available GSM module.First of all start the low-level controlling for SMS by the AT command AT!G=A6. Then use following command syntax:Command: AT^SM=xx,yy,PDU,zzExample: AT^SM=0,18,001100098137491318F60000FF05F0B79C2E03,B4Description:xx = number of the GSM module gxxyy = length of the SMS's PDU (Number of symbols in PDU divided by 2 and minus 1; it equals 18 in the case of PDU from this example)PDU = beginning with 0011 - without confirmation, 0031 – with confirmation. For the translation use please any PDU converter (for ex. here).zz = control sum (Sum hexa Bytes just like their are without transformation to dec - pairs 00+11+00+09+...etc., then you got a result – in this case its 5B4. Control sum is last two digits from the end – in this case it is B4).   All necessary AT commands are described in the user manual, see the SMS Control section in the online version here: 4.2 Configuration Commands     4) GSM/UMTS module's AT commands details You can connect to the gateway using terminal via Telnet and send the SMS a very similar way as in the previous example, however now you will use the proprietary AT commands from the manufacturer of the GSM modules installed in 2N gateway.By these AT commands has to be each module controlled separately by sending them directly to the specific GSM module. Use following syntax: at&gxx=AT_command where xx is the number of desired module (00-31) and AT_command is the specific command of the module. Please note that the GSM modules can be used for SMS messaging only when the direct module access is being used.  This SMS messaging way is completely at your own risk without any 2N support.    All necessary AT commands are described in the AT commands set manual of the specific manufacturer. These manuals have to be usually obtained directly at the manufacturer. 2N gateways can be equipped by following GSM/UMTS modules: Cinterion MC55i-w, Telit GE910, Telit HE910-EUR.     5) 3rd party software details A 3rd party software compatible with 2N gateway can be easily used. So far we have successfully tested the SMS Tool Server 3 application which uses the direct access to the GSM modules (as referred in 4) GSM/UMTS module AT commands details). The 2N gateway behaves from the point of view of the SMS Server Tool 3 as a regular GSM modem. This application allows you to input the SMS messages from a source database file, this database can be filled manually or from a web interface (using a PHP script you will write by your own).  Please note that the GSM modules can be used for SMS messaging only when the direct module access by a 3rd party SW is being used.  This SMS messaging way is completely at your own risk without any 2N support.    The freeware SMS Server Tool 3 application can be downloaded here.

Question 47

SMS messages - How to set SMS2Email and Email2SMS on 2N StarGate with CPU M202 version (2013+) with Microsoft Outlook?

Accepted Answer

In this FAQ you will see how to configure Email2SMS and SMS2Email feature on 2N StarGate gateway. First of all you can read a brief introduction how these features work and after that there are several important steps which have to be followed for proper settings of this feature:  Set the GSM gateway to send/receive SMS via SMTP/POP3  Define the routing rules for incoming and outgoing SMS messages  Check the GSM gateway SMS database filling capacity  Set an email of the client (MS Outlook) for sending and receiving emails   Introduction and requirements Note: As a very first step please make sure that the license for Email2SMS feature is uploaded into your 2N StarGate gateway. This license is sold as a package for 10 users (you can buy licence for 10, 20, 30, etc. users) and you can have up to 200 licensed users in the gateway. If you want to verify whether you have the correct license uploaded in your gateway, go to section "Management -> License key". You should see the licenses called SMSE and SMSUx in the "Active" row. SMSE indicates that Email2SMS function is enabled and SMSUx indicates number of licensed users where x stands for this number (see the picture below). If there is not a license for Email2SMS (SMSE) then you will not see tab "Messaging" on the top bar!   2N StarGate can be configured to resend email messages from the PC to any address (GSM numbers) in the form 734123456@domain.com. The subject and the body of the email will be sent as one or more SMS messages to the mobile number e.g. 734123456 showing the 2N StarGate user as the sender. On the other hand, if the user sends a SMS from his mobile phone to the SIM inserted in the 2N StarGate gateway, the SMS will be sent to the user´s email account associated with the gateway. The figure below shows sending/receiving SMS via SMTP/POP3. When having created user accounts in the gateway, the users can access the accounts via the e-mail client and send SMS messages to the gateway via SMTP. The gateway receives the messages and re-sends them to the GSM users (mobile phones) according to the predefined routing rules. A message coming to 2N StarGate from GSM is routed according to the incoming SMS rules and delivered to the user´s email account via POP3.     Configuration steps  Modules grouping In the first step go to section "Messaging –> Modules grouping" and enable SMS server – check the appropriate check-box. Next add GSM modules to SMS groups to facilitate incoming/outgoing SMS routing. It can be done based on your requirements e.g. according to the GSM provider, etc. The last step in this section is to assign SMS groups created in the previous step to the User groups if you want to use messaging with different routing rules (e.g. to different company departments). The GSM gateway can contain up to 4 User groups and up to 32 SMS groups (yellow circle in the picture below). Note: in this section you can also enable AutoClip routing for SMS. Set the maximum time for which the automatic SMS routing record (response) will be saved in the AutoCLIP table. It means that once you send an email to some specific GSM number (734123456@domain.com) and after some time the mobile user responds to this message and sends SMS message to SIM card inserted in the GSM module from which the email was previously sent, then this message will be automatically resent directly to the user who sent the email. In the example below GSM modules 0, 1, 2, 3 and 4 were added to SMS group 0 and only users from User group 1 can use these modules (for incoming and outgoing SMS routing).     Add User As a next step you need to skip to the section "Messaging –> Users", click on the "Add" button and create new SMS user(s) who is going to send and receive SMS messages. There are several parameters in this section which have to be set. You need to select the communication protocol for SMS processing (SMTP/POP3 ) and assign the user to User group. Also don not forget to define the Login name (without domain) and Password to log into the SMS server via your e–mail client. You can see all parameters from this section in the picture below where was created an user "Test Account" with the login "Test" and password "test123". Once you fill in all parameters click on the "OK" button. The user will be added and after that you have to make one more click to the "Save settings" button in the bottom right corner of the page (blue circle label on the picture).     General settings Set the parameters of domain in the "Messaging –> User Group –> General settings" sub-menu. The domain is automatically assigned to the user´s login in the selected User group and represents the user´s email address. In this section you can also define some parameters for POP3 and SMTP such as a subject of email, a maximum SMS per email. Then you can add "From" field as well as "Subject" to SMS (see the picture below). In our example (in the previous step) the new user was created with login name "Test". In this section we will set domain as: gateway.com. Then the email address of the user with rights to access the SMS server will be Test@gateway.com. The “@” character is completed automatically and is not included in the domain field.     Incoming SMS routing Now specify the routing rules for incoming SMS messages – this is done in the "Messaging –> User Group –> Incoming SMS routing" menu where you click on the "Add" button. There are several parameters which can be set or modified (see the picture below). Three most important ones are:  Message from SMS group – select the SMS group that receives SMS messages  Action type – specify how incoming messages will be processed. You can set AutoCLIP routing (the incoming SMS will be routed according to the AutoCLIP table records), Deliver to user (the SMS will be delivered to the selected user) or Drop message (the SMS will be dropped).  Deliver to user – this field is used only if you have selected "Deliver to user" in the previous step. Here receives the SMS the user previously defined.  Note: The rules apply to incoming SMS sequentially, starting from the first rule. If all the set rules are met in a row, the SMS is routed according to the row.  SMS routed directly to one user´s email accountIn the picture below you can see that each message which is received on GSM modules assigned to SMS group 0 (in our case these are GSM modules 0, 1, up to 4 – set in the 1st step) is routed directly to the user "Test Account". It means that once you send a SMS to the SIM cards inserted in one of the GSM modules 0 - 4, this SMS will be converted to the email and sent to the email account Test@gateway.com. You can also specify the time and day when this routing rule is going to be active. Once you finish the configuration, click on the "OK" button and after that on the "Save settings" button.    SMS routed based on the AutoCLIP routing tableSometimes it is not desirable to send all received SMS messages to one user but you require to send SMS messages based on the AutoCLIP routing table records. Only if there is no record in this table for incoming message then you can forward the message to one specific user. The settings is shown below – firstly 2N StarGate tries to deliver SMS message based on the AutoCLIP routing and if there is no record for incoming GSM number then the SMS message is sent to the Receptionist´s email account.          Outgoing SMS routing As a first step you need to specify routing rules for outgoing SMS – it is done in the "Messaging –> User Group –> Outgoing SMS routing" menu where you click on the "Add" button. In this section you will specify mainly these parameters:  Message to SMS group – the SMS group via which the outgoing SMS will be routed  Action type – define how to process outgoing SMS. You can choose from two options: Submit from user (SMS can be sent only from selected users) or Submit from all users (enable sending SMS from all the SMS group users).  Submit from user – choose a user who can send SMS (this is active only if "Submit from user" was selected)  Note: don not forget to enable the SMS server as shown in the first step (there is a check-box)! In the picture below there is shown the setting for User Group 1. Messages (emails) from all users in this User group are routed via SMS group 1. It means that these emails will be transferred to SMS and sent only via GSM modules assigned to SMS group 1. It is GSM module 2 in our example (as you can see in the picture from step 1).      Configuration of Microsoft Outlook Follow the steps in pictures below. In step 10, you have to fill Name (choose name of account), Email address (fill the address which you created in gateway in previous part, for this example it is Test@gateway.com), server of incoming and outgoing mail (fill IP address of the gateway), Username (same as email address) and password (fill password which you created in gateway in previous part, for this example it is test123) Continue to step 13, there you have to fill username and password again, it is same like in step 10 (Test@gateway.com and test123). After you will press on "next" in step 15, new window will pop up and all you have to do is press "Finish". Now you can start using sms2email feature.

Question 48

SMS messages - How to set SMS2Email and Email2SMS on 2N StarGate with CPU M202 version (2013+) with Mozilla Thunderbird?

Accepted Answer

In this FAQ you will see how to configure Email2SMS and SMS2Email feature on 2N StarGate gateway. First of all you can read a brief introduction how these features work and after that there are several important steps which have to be followed for proper settings of this feature:  Set the GSM gateway to send/receive SMS via SMTP/POP3  Define the routing rules for incoming and outgoing SMS messages  Check the GSM gateway SMS database filling capacity  Set an email of the client (MS Outlook) for sending and receiving emails   Introduction and requirements Note: As a very first step please make sure that the license for Email2SMS feature is uploaded into your 2N StarGate gateway. This license is sold as a package for 10 users (you can buy licence for 10, 20, 30, etc. users) and you can have up to 200 licensed users in the gateway. If you want to verify whether you have the correct license uploaded in your gateway, go to section "Management -> License key". You should see the licenses called SMSE and SMSUx in the "Active" row. SMSE indicates that Email2SMS function is enabled and SMSUx indicates number of licensed users where x stands for this number (see the picture below). If there is not a license for Email2SMS (SMSE) then you will not see tab "Messaging" on the top bar!   2N StarGate can be configured to resend email messages from the PC to any address (GSM numbers) in the form 734123456@domain.com. The subject and the body of the email will be sent as one or more SMS messages to the mobile number e.g. 734123456 showing the 2N StarGate user as the sender. On the other hand, if the user sends a SMS from his mobile phone to the SIM inserted in the 2N StarGate gateway, the SMS will be sent to the user´s email account associated with the gateway. The figure below shows sending/receiving SMS via SMTP/POP3. When having created user accounts in the gateway, the users can access the accounts via the e-mail client and send SMS messages to the gateway via SMTP. The gateway receives the messages and re-sends them to the GSM users (mobile phones) according to the predefined routing rules. A message coming to 2N StarGate from GSM is routed according to the incoming SMS rules and delivered to the user´s email account via POP3.     Configuration steps  Modules grouping In the first step go to section "Messaging –> Modules grouping" and enable SMS server – check the appropriate check-box. Next add GSM modules to SMS groups to facilitate incoming/outgoing SMS routing. It can be done based on your requirements e.g. according to the GSM provider, etc. The last step in this section is to assign SMS groups created in the previous step to the User groups if you want to use messaging with different routing rules (e.g. to different company departments). The GSM gateway can contain up to 4 User groups and up to 32 SMS groups (yellow circle in the picture below). Note: in this section you can also enable AutoCLIP routing for SMS. Set the maximum time for which the automatic SMS routing record (response) will be saved in the AutoCLIP table. It means that once you send an email to some specific GSM number (734123456@domain.com) and after some time the mobile user responds to this message and sends SMS message to SIM card inserted in the GSM module from which the email was previously sent, then this message will be automatically resent directly to the user who sent the email. In the example below GSM modules 0, 1, 2, 3 and 4 were added to SMS group 0 and only users from User group 1 can use these modules (for incoming and outgoing SMS routing).     Add User As a next step you need to skip to the section "Messaging –> Users", click on the "Add" button and create new SMS user(s) who is going to send and receive SMS messages. There are several parameters in this section which have to be set. You need to select the communication protocol for SMS processing (SMTP/POP3 ) and assign the user to User group. Also don not forget to define the Login name (without domain) and Password to log into the SMS server via your e–mail client. You can see all parameters from this section in the picture below where was created an user "Test Account" with the login "Test" and password "test123". Once you fill in all parameters click on the "OK" button. The user will be added and after that you have to make one more click to the "Save settings" button in the bottom right corner of the page (blue circle label on the picture).     General settings Set the parameters of domain in the "Messaging –> User Group –> General settings" sub-menu. The domain is automatically assigned to the user´s login in the selected User group and represents the user´s email address. In this section you can also define some parameters for POP3 and SMTP such as a subject of email, a maximum SMS per email. Then you can add "From" field as well as "Subject" to SMS (see the picture below). In our example (in the previous step) the new user was created with login name "Test". In this section we will set domain as: gateway.com. Then the email address of the user with rights to access the SMS server will be Test@gateway.com. The “@” character is completed automatically and is not included in the domain field.     Incoming SMS routing Now specify the routing rules for incoming SMS messages – this is done in the "Messaging –> User Group –> Incoming SMS routing" menu where you click on the "Add" button. There are several parameters which can be set or modified (see the picture below). Three most important ones are:  Message from SMS group – select the SMS group that receives SMS messages  Action type – specify how incoming messages will be processed. You can set AutoCLIP routing (the incoming SMS will be routed according to the AutoCLIP table records), Deliver to user (the SMS will be delivered to the selected user) or Drop message (the SMS will be dropped).  Deliver to user – this field is used only if you have selected "Deliver to user" in the previous step. Here receives the SMS the user previously defined.  Note: The rules apply to incoming SMS sequentially, starting from the first rule. If all the set rules are met in a row, the SMS is routed according to the row.  SMS routed directly to one user´s email accountIn the picture below you can see that each message which is received on GSM modules assigned to SMS group 0 (in our case these are GSM modules 0, 1, up to 4 – set in the 1st step) is routed directly to the user "Test Account". It means that once you send a SMS to the SIM cards inserted in one of the GSM modules 0 - 4, this SMS will be converted to the email and sent to the email account Test@gateway.com. You can also specify the time and day when this routing rule is going to be active. Once you finish the configuration, click on the "OK" button and after that on the "Save settings" button.    SMS routed based on the AutoCLIP routing tableSometimes it is not desirable to send all received SMS messages to one user but you require to send SMS messages based on the AutoCLIP routing table records. Only if there is no record in this table for incoming message then you can forward the message to one specific user. The settings is shown below – firstly 2N StarGate tries to deliver SMS message based on the AutoCLIP routing and if there is no record for incoming GSM number then the SMS message is sent to the Receptionist´s email account.          Outgoing SMS routing As a first step you need to specify routing rules for outgoing SMS – it is done in the "Messaging –> User Group –> Outgoing SMS routing" menu where you click on the "Add" button. In this section you will specify mainly these parameters:  Message to SMS group – the SMS group via which the outgoing SMS will be routed  Action type – define how to process outgoing SMS. You can choose from two options: Submit from user (SMS can be sent only from selected users) or Submit from all users (enable sending SMS from all the SMS group users).  Submit from user – choose a user who can send SMS (this is active only if "Submit from user" was selected)  Note: don not forget to enable the SMS server as shown in the first step (there is a check-box)! In the picture below there is shown the setting for User Group 1. Messages (emails) from all users in this User group are routed via SMS group 1. It means that these emails will be transferred to SMS and sent only via GSM modules assigned to SMS group 1. It is GSM module 2 in our example (as you can see in the picture from step 1).      How to set Mozilla Thunderbird  How to create new accountFollow the steps in picture below. In fourth step fill the credentials, which you created in the gateway in previous steps. We used email address "Test@gateway.com" and password "test123" in this FAQ.      Server ConfigurationFollow the step in picture below. In second step change the Incoming server to "POP" and in third step fill gateways IP address as Incoming and Outgoing Server host name. Then in fourth step click on "Re-test", wait until you will see "The following settings were found by probing the given server". In final step click on "Done" and after that you can start using sms2email feature.

Question 49

SMS messages - How to set SMS2Email and Email2SMS on 2N StarGate with CPU M202 version (2013+) with Windows Live Mail?

Accepted Answer

In this FAQ you will see how to configure Email2SMS and SMS2Email feature on 2N StarGate gateway. First of all you can read a brief introduction how these features work and after that there are several important steps which have to be followed for proper settings of this feature:  Set the GSM gateway to send/receive SMS via SMTP/POP3  Define the routing rules for incoming and outgoing SMS messages  Check the GSM gateway SMS database filling capacity  Set an email of the client (MS Outlook) for sending and receiving emails   Introduction and requirements Note: As a very first step please make sure that the license for Email2SMS feature is uploaded into your 2N StarGate gateway. This license is sold as a package for 10 users (you can buy licence for 10, 20, 30, etc. users) and you can have up to 200 licensed users in the gateway. If you want to verify whether you have the correct license uploaded in your gateway, go to section "Management -> License key". You should see the licenses called SMSE and SMSUx in the "Active" row. SMSE indicates that Email2SMS function is enabled and SMSUx indicates number of licensed users where x stands for this number (see the picture below). If there is not a license for Email2SMS (SMSE) then you will not see tab "Messaging" on the top bar!   2N StarGate can be configured to resend email messages from the PC to any address (GSM numbers) in the form 734123456@domain.com. The subject and the body of the email will be sent as one or more SMS messages to the mobile number e.g. 734123456 showing the 2N StarGate user as the sender. On the other hand, if the user sends a SMS from his mobile phone to the SIM inserted in the 2N StarGate gateway, the SMS will be sent to the user´s email account associated with the gateway. The figure below shows sending/receiving SMS via SMTP/POP3. When having created user accounts in the gateway, the users can access the accounts via the e-mail client and send SMS messages to the gateway via SMTP. The gateway receives the messages and re-sends them to the GSM users (mobile phones) according to the predefined routing rules. A message coming to 2N StarGate from GSM is routed according to the incoming SMS rules and delivered to the user´s email account via POP3.     Configuration steps  Modules grouping In the first step go to section "Messaging –> Modules grouping" and enable SMS server – check the appropriate check-box. Next add GSM modules to SMS groups to facilitate incoming/outgoing SMS routing. It can be done based on your requirements e.g. according to the GSM provider, etc. The last step in this section is to assign SMS groups created in the previous step to the User groups if you want to use messaging with different routing rules (e.g. to different company departments). The GSM gateway can contain up to 4 User groups and up to 32 SMS groups (yellow circle in the picture below). Note: in this section you can also enable AutoCLIP routing for SMS. Set the maximum time for which the automatic SMS routing record (response) will be saved in the AutoCLIP table. It means that once you send an email to some specific GSM number (734123456@domain.com) and after some time the mobile user responds to this message and sends SMS message to SIM card inserted in the GSM module from which the email was previously sent, then this message will be automatically resent directly to the user who sent the email. In the example below GSM modules 0, 1, 2, 3 and 4 were added to SMS group 0 and only users from User group 1 can use these modules (for incoming and outgoing SMS routing).     Add User As a next step you need to skip to the section "Messaging –> Users", click on the "Add" button and create new SMS user(s) who is going to send and receive SMS messages. There are several parameters in this section which have to be set. You need to select the communication protocol for SMS processing (SMTP/POP3 ) and assign the user to User group. Also don not forget to define the Login name (without domain) and Password to log into the SMS server via your e–mail client. You can see all parameters from this section in the picture below where was created an user "Test Account" with the login "Test" and password "test123". Once you fill in all parameters click on the "OK" button. The user will be added and after that you have to make one more click to the "Save settings" button in the bottom right corner of the page (blue circle label on the picture).     General settings Set the parameters of domain in the "Messaging –> User Group –> General settings" sub-menu. The domain is automatically assigned to the user´s login in the selected User group and represents the user´s email address. In this section you can also define some parameters for POP3 and SMTP such as a subject of email, a maximum SMS per email. Then you can add "From" field as well as "Subject" to SMS (see the picture below). In our example (in the previous step) the new user was created with login name "Test". In this section we will set domain as: gateway.com. Then the email address of the user with rights to access the SMS server will be Test@gateway.com. The “@” character is completed automatically and is not included in the domain field.     Incoming SMS routing Now specify the routing rules for incoming SMS messages – this is done in the "Messaging –> User Group –> Incoming SMS routing" menu where you click on the "Add" button. There are several parameters which can be set or modified (see the picture below). Three most important ones are:  Message from SMS group – select the SMS group that receives SMS messages  Action type – specify how incoming messages will be processed. You can set AutoCLIP routing (the incoming SMS will be routed according to the AutoCLIP table records), Deliver to user (the SMS will be delivered to the selected user) or Drop message (the SMS will be dropped).  Deliver to user – this field is used only if you have selected "Deliver to user" in the previous step. Here receives the SMS the user previously defined.  Note: The rules apply to incoming SMS sequentially, starting from the first rule. If all the set rules are met in a row, the SMS is routed according to the row.  SMS routed directly to one user´s email accountIn the picture below you can see that each message which is received on GSM modules assigned to SMS group 0 (in our case these are GSM modules 0, 1, up to 4 – set in the 1st step) is routed directly to the user "Test Account". It means that once you send a SMS to the SIM cards inserted in one of the GSM modules 0 - 4, this SMS will be converted to the email and sent to the email account Test@gateway.com. You can also specify the time and day when this routing rule is going to be active. Once you finish the configuration, click on the "OK" button and after that on the "Save settings" button.    SMS routed based on the AutoCLIP routing tableSometimes it is not desirable to send all received SMS messages to one user but you require to send SMS messages based on the AutoCLIP routing table records. Only if there is no record in this table for incoming message then you can forward the message to one specific user. The settings is shown below – firstly 2N StarGate tries to deliver SMS message based on the AutoCLIP routing and if there is no record for incoming GSM number then the SMS message is sent to the Receptionist´s email account.          Outgoing SMS routing As a first step you need to specify routing rules for outgoing SMS – it is done in the "Messaging –> User Group –> Outgoing SMS routing" menu where you click on the "Add" button. In this section you will specify mainly these parameters:  Message to SMS group – the SMS group via which the outgoing SMS will be routed  Action type – define how to process outgoing SMS. You can choose from two options: Submit from user (SMS can be sent only from selected users) or Submit from all users (enable sending SMS from all the SMS group users).  Submit from user – choose a user who can send SMS (this is active only if "Submit from user" was selected)  Note: don not forget to enable the SMS server as shown in the first step (there is a check-box)! In the picture below there is shown the setting for User Group 1. Messages (emails) from all users in this User group are routed via SMS group 1. It means that these emails will be transferred to SMS and sent only via GSM modules assigned to SMS group 1. It is GSM module 2 in our example (as you can see in the picture from step 1).      Configuration of Windows Live Mail  How to create email accountFollow the steps in picture below. In third step fill the credentials you created in gateway in previous part. For this FAQ email address is "Test@gateway.com" and password is "test123".    Server configurationIn next step fill the highlighted fields. As a server type choose "POP" and as Incoming and Outgoing server address fill IP address of the gateway. Log-on username is same as in previous step, so again "Test@gateway.com". "Requires authentication" have to be enabled. After you fill all the parameters ,click on next. Another window will appear, you only have to click on Finish and then you can start using sms2email function.

Question 50

Static IP address - How to set up static IP address SG EN

Accepted Answer

If you need to set a static IP address for your device, please proceed following instructions. Keep in mind that for further access to the web interface you will need to be in the same network range. The basic values and credentials are listed at the end of this document.  How to setup a static IP address:  Go to the section Gateway  In the right column, click on the Gateway configuration / Ethernet configuration  Unselect: Use DHCP  Type an IP address, Subnet mask, Default gateway and at DNS server(s).      Save settings        Default Settings for Static IP Address: IP address of basic CPU – 192.168.1.2 IP mask of basic CPU – 255.255.255.0 IP address of gateway – 192.168.1.1 IP address of VoIP board – 0.0.0.0 IP mask of VoIP board – Same as basic CPU configuration Username/Password of basic CPU – Admin/2n Username/Password of ERM – Admin/2n Transmission rate RS232 of CPU – 57600bps

Question 51

Static IP address on MikroTik router

Accepted Answer

Connect your PC with MikroTik over Ethernet cable to Ethernet port 2-5    Setup IP address on your Network adapter as described in the picture    Open your web browser and type 10.10.10.1 to connect to the MikroTik Configuration web interface    Login with Admin/2n   Disable or remove DHCP client    Setup static IP address on Ethernet port 1    Add Default Gateway. Go to IP -> Routes -> Add New and setup like on following picture    Add IP addresses of DNS servers. Go to IP -> DNS -> Settings and setup all DNS servers

Question 52

Tarrifs - Tariffs settings complete description

Accepted Answer

From FW version 02.30.05 there are Tariffs settings on StarGate available. Below you will find the complete description of the exact behaviour for all Common/Tariffs settings in combination with all Mode of switching SIM card settings and Disconnect call settings.  Use of common settings System configuration - GSM outgoing groups - SIM 1-8 - Use common settings  Mode of switching SIM: By time Disconnect call - Block SIM after exhausting of... : Not enabled  Max number of called minutes - after exceeding free minutes, SIM1 will be logged and used for incoming calls only (if free minutes are still available then it can be used for outgoing calls as well). Next SIM with free minutes is switched regarding the setting of time intervals. After exceeding free minutes on all SIMs, SIM1 will be used for incoming calls only.  Day limit of called minutes - after exceeding free minutes, SIM1 will be logged and used for incoming calls only (if free minutes are still available then it can be used for outgoing calls as well). Next SIM with free minutes is switched regarding the setting of time intervals. After exceeding free minutes on all SIMs, SIM1 will be used for incoming calls only.  SMS messages number - after exceeding free SMSs will be SIM used for calling. Next SIM with free SMSs is switched after exceeding calling limits.  Disconnect call - Block SIM after exhausting of... : Enabled  Max number of called minutes - after exceeding free minutes SIM will be logged and used for incoming calls only, till the end of given time interval. After exceeding free minutes on all SIMs, SIM1 will be used for incoming calls only.  Day limit of called minutes - SIM will be after exceeding free minutes logged and used for incoming calls only, till the end of set time interval. After exceeding free minutes on all SIMs, SIM1 will be used for incoming calls only.  SMS messages number - after exceeding free SMSs will be SIM switched to SIM1 or SIM with active time interval.    Mode of switching SIM: Random Disconnect call - Block SIM after exhausting of... : Not enabled  Max number of called minutes - after exceeding free minutes is SIM switched to next one with free units. After exceeding free minutes on all SIMs, SIM1 will be used for incoming calls only.  Day limit of called minutes - after exceeding free minutes is SIM switched to next one with free units. After exceeding free minutes on all SIMs, SIM1 will be used for incoming calls only.  SMS messages number - after exceeding free SMSs will be SIM used for calling. Next SIM with free SMSs is switched after exceeding calling limits.  Disconnect call - Block SIM after exhausting of... : Enabled  Max number of called minutes - after exceeding free minutes will be SIM logged till the end of set time interval for incoming calls only. After exceeding free minutes on all SIMs, SIM1 will be used for incoming calls only.  Day limit of called minutes - after exceeding free minutes will be SIM logged till the end of set time interval for incoming calls only. After exceeding free minutes on all SIMs, SIM1 will be used for incoming calls only.  SMS messages number - after exceeding free SMSs is SIM switched to the next one with free SMSs.    Mode of switching SIM: By time and limit; then SIM 1 Disconnect call - Block SIM after exhausting of... : Not enabled  Max number of called minutes - after exceeding free minutes is SIM switched to SIM1. SIM1 is used for incoming and outgoing calls. Next SIM with free minutes will be switched regarding set time intervals. After exceeding free minutes on all SIMs, SIM1 will be used for incoming and outgoing calls.  Day limit of called minutes - after exceeding free minutes is SIM switched to SIM1. SIM1 is used for incoming and outgoing calls. Next SIM with free minutes will be switched regarding set time intervals. After exceeding free minutes on all SIMs, SIM1 will be used for incoming and outgoing calls.  SMS messages number - after exceeding free SMSs will be SIM used for calling. Next SIM with free SMSs is switched after exceeding calling limits.  Disconnect call - Block SIM after exhausting of... : Enabled  Max number of called minutes - after exceeding free minutes is SIM logged till the end of set time interval and is used for incoming and outgoing calls. Next SIM will be switched regarding set time intervals. After exceeding all SIMs, SIM1 will be used for incoming and outgoing calls.  Day limit of called minutes - after exceeding free minutes is SIM logged till the end of set time interval and is used for incoming and outgoing calls. Next SIM will be switched regarding set time intervals. After exceeding all SIMs, SIM1 will be used for incoming and outgoing calls.  SMS messages number - after exceeding free SMSs will be SIM switched to SIM1 or SIM with active time interval.    Mode of switching SIM: Random and by limit; then SIM 1 Disconnect call - Block SIM after exhausting of... : Not enabled  Max number of called minutes - after exceeding free minutes is SIM switched to next SIM with free limit. After exceeding all SIMs, SIM1 will be used for incoming and outgoing calls.  Day limit of called minutes - after exceeding free minutes is SIM switched to next SIM with free limit. After exceeding all SIMs, SIM1 will be used for incoming and outgoing calls.  SMS messages number - after exceeding free SMSs will be SIM used for calling. Next SIM with free SMSs is switched after exceeding calling limits.  Disconnect call - Block SIM after exhausting of... : Enabled  Max number of called minutes - after exceeding free minutes is SIM logged till the end of set time interval and is used for incoming and outgoing calls. Next SIM will be switched regarding set time intervals.  Day limit of called minutes - after exceeding free minutes is SIM logged till the end of set time interval and is used for incoming and outgoing calls. Next SIM will be switched regarding set time intervals.  SMS messages number - after exceeding free SMSs will be SIM switched to the next SIM with free SMSs.     Use tariffs System configuration - GSM outgoing groups - SIM 1-8 - Use tariffs  Mode of switching SIM: By time Disconnect call - Block SIM after exhausting of free minutes of tariff x: Not enabled  After exhaustion of the tariff will be SIM logged till the end of set time interval and is used for incoming calls only.  Disconnect call - Block SIM after exhausting of free minutes of tariff x: Enabled  After exhaustion of the tariff, SIM1 will be logged and used for incoming calls only (if free minutes are still available then it can be used for outgoing calls as well). Next SIM is switched regarding set time intervals. After exceeding all SIMs, SIM1 will be used for incoming calls only.    Mode of switching SIM: Random Disconnect call - Block SIM after exhausting of free minutes of tariff x: Not enabled  After exhaustion of the tariff is SIM logged till the end of set time interval and is used for incoming calls only. After exceeding all SIMs, SIM1 will be used for incoming calls only.  Disconnect call - Block SIM after exhausting of free minutes of tariff x: Enabled  After exhaustion of the tariff is switched to the next SIM with free minutes. After exceeding all SIMs, SIM1 will be used for incoming calls only.    Mode of switching SIM: By time and limit; then SIM1 Disconnect call - Block SIM after exhausting of free minutes of tariff x: Not enabled  After exhaustion of the tariff SIM1 will be logged and used for incoming calls only. Next SIM is switched regarding set time intervals. After exceeding all SIMs, SIM1 will be used for incoming and outgoing calls.  Disconnect call - Block SIM after exhausting of free minutes of tariff x: Enabled  After exhaustion of the tariff SIM1 will be logged and used for incoming and outgoing calls. Next SIM with free tariff is switched regarding set time intervals. After exceeding all SIMs, SIM1 will be used for incoming and outgoing calls.    Mode of switching SIM: Random and by limit;then SIM1 Disconnect call - Block SIM after exhausting of free minutes of tariff x: Not enabled  After exhaustion of the tariff is SIM logged till the end of set time interval and is used for incoming and outgoing calls. After exceeding all SIMs, SIM1 will be used for incoming and outgoing calls.  Disconnect call - Block SIM after exhausting of free minutes of tariff x: Enabled  After exhaustion of the tariff is SIM switched to the next one with free tariff. After exceeding all SIMs, SIM1 will be used for incoming and outgoing calls.   See disconnect call options in PRI config tool below:

Question 53

Test call - How to make test calls?

Accepted Answer

Connect the headset of your phone to the AUX interface  Execute at command for test calls (for more info see page 83 in Stargate/BlueTower manual) with the mobile number which you want to reach.  Example of dialling to the number 741111111:  In case you would like to test your LCR settings, you can route your call through LCR by command AT!SG32= 9741111111   In case of calling through the first GSM module directly. AT!SG0= 741111111  NOTE: If CLIR is enabled please make sure that the operator supports this function.

Question 54

The IMSI or SCID file cannot be imported in 2N SIM Star

Accepted Answer

You can import IMSI/SCID/Phone assignment from any text-based file where are only IMSI or SCID and following assigned phone number on the single line.Only records will be imported which contain IMSIs/SCIDs of SIM cards which are already in the database (SIM has to be physically inserted in the SIM Board and assigned to the SIM Group). Maximum count of assignments in one file is 320. See an example of a few rows in such text file below. SCID file:8942020399605158317 7379872588942020399600006021 607159753 IMSI file:230020700966089 777645312230022901132085 723459328

Question 55

The SIM cards do not assign or not log in GSMs view on 2N SIM Star

Accepted Answer

Before you begin reading this FAQ, you will need following settings/equipment already prepared:  at least one fully operational gateway  at least one GSM Group, one SIM Group and one Rule created  SIM cards assigned to the SIM Group, GSM modules assigned to the GSM Group  If you have absolutely no experiences with the SIM Star Server configuration, it is highly recommended to proceed the basic training first. Below you will find the description of different GSM module statuses that you can see in the column Status from the GSMs menu of the SIM Star Server together with the troubleshooting hints.  SIM connecting The specific remote SIM card was properly assigned to the specific GSM module and the interconnection between the SIM client (gateway) and the SIM board is being established. If the SIM stays in SIM connecting status, check following please:  Proper routing settings- whether NAT is used. In default the SIMs on the SIM board are available on ports 10.000 - 10.031 which have to be properly routed for the access from the public IP address. If routing is set correctly, please make sure the SIM base port 2 for the SIM board is configured as well.  If there is the LAN used only, make sure there are no local ports blocked.  If GSM modules are used only (no UMTS modules inserted), switch SIM caching to mode GSM only.     SIM logging The SIM card data are downloaded from the specific remote SIM card located in the SIM Board (depending on the SIM cache settings) and the SIM is logged to the mobile network. If the SIM stays in SIM logging status, check following please:  Proper connection of the aerial (antenna) to the GSM module and the signal intensity level of the mobile network.  BTS lock Internet connectivity delay and packet loss for the communication between the gateway and the SIM board. Recommended delay is less than 500ms which can be a problem for ex. for the satellite connectivity. Also check the cables, router and contact please your internet service provider.  The minimum signal level set on the GSM Group (GSM Groups - BTS Lock Type: Use random available BTS for each call - Min. Signal level).  Availability of the specific BTS from the assignment table (GSM Groups - BTS lock type - Use the assignment table).    Credit checking procedure for prepaid SIMs (SIM Groups - Prepaid SIM card settings). The SIM can be actually already logged to the network, however it will keep the SIM logging status until it gets the information about the current credit balance. If the SIM Star Server will not be able to get the credit balance, the SIM will not be allowed to be used!  If SIM caching is used, the SIM can be logged to the network faster- even before the gateway gets all data. The cache can be adjusted separately for the SIM client (gateway) and for the SIM board. Is the SIM card able to log to the mobile network if you put it directly into a mobile phone? If not, contact your GSM provider please.  GSM only - gets GSM data from the SIM card only, logging into the UMTS network is not possible. Check the availability of GSM network coverage and make sure there is GSM coverage in the gateway's location.  UMTS only - gets UMTS data from the SIM card only, logging into the GSM network is not possible. Check the availability of UMTS network coverage and make sure there is UMTS coverage in the gateway's location.     No SIM There are no SIM cards ready to use from the SIM Group(s) associated to this GSM Group. If the status is [No SIM], check following please:  Availability of SIMs with enough credit/free minutes.  Time limitation of the rule used for the SIM/GSM Group (Rules - Time limitations) and also proper time and date setting of the SIM Star Server (SIM Server - Time).  Click on the View button on the row of the specific GSM module in the GSMs menu and take a look at the Lookup info with closer details about the current status.    [no info] There is no information about the specific GSM module due to no connectivity between the gateway and the SIM Star Server (Gateways - Gateway status/SIM client status). If the status is [no info], check following please:  The gateway is up and running.  Proper routing settings if NAT is used. In default the ports 23 (gateway AT port) and 1500 (SIM client AT port) are used.  If only LAN is used, make sure there are no local ports blocked.  Activation of the SIM Client in the web interface of the eCPU. Go to the menu Management: System status - SIM Client - ACTIVATED.    [unused - no GSM] There is no GSM module inserted in the gateway. Insert please a GSM board to the specific position in the gateway and assign it to a GSM group.

Question 56

The simulation of incoming calls with 2N SIM Star Server does not work

Accepted Answer

The simulation of incoming calls with 2N SIM Star Server does not work   Make sure that the take-over of SIM card records from 2N SIM Star Server is enabled for the GSM gateway.  Make sure that this data transfer is enabled in 2N SIM Star Server (SIM Server > Connections > IMSI/Phone distribution).  Check whether the GSM gateways have access to IP port 12349 in the event of connection via the NAT Router

Question 57

Trace - How to get internal trace from 2N StarGate / 2N BlueTower?

Accepted Answer

Web interface - short trace, just few calls The internal trace can be run via menu Utils -> Report capture. Check in Gateway -> Gateway configuration -> Report configuration that all fields are enabled. Online view for the internal trace is shown in menu Gateway -> Gateway control -> Online report.   For long trace ("unlimited") you can use either Telnet connection, Serial connection or PRI Configuration tool (for older M112 CPU).   Telnet client - long trace, "unlimited" Serial (COM) connection - long trace, "unlimited" In PRI Configuration tool (for older M112 CPU)    Telnet client - long trace, "unlimited" The web interface can store up to 512kB long trace. Telnet client allows to use your computer as a storage for a longer trace. Bellow you can find instructions for application Putty. You can also use other telnet capable applications. Putty (www.putty.org)  Download and run Putty.  Choose Telnet in Connection type and fill in 2N® StarGate / 2N® BlueTower's IP address.  In Menu Session -> Logging, select Session logging: All session output and choose a file where the trace capture will be saved to.  Establish connection with your gateway and fill login.     Firmware 1.25+  Firmware 1.24 and older  5. To set the right tracing characteristics use following commands. AT%X91=3F,3,0 - for full calls tracing (including LCR) AT%X92=7,0 - for full SMS tracing AT%X92=0,7 - for full SMPP tracing AT%X92=7,7 - for full SMPP and SMS tracing Combination of commands AT%X91=3F,3,0 and AT%X92=7,7 sets FULL tracing. 6. Use command AT&S. This information is summary about status of inserted cards and modules. 7. Use the command ATI3 and ATI4. Those commands provides information about your gateway and installed licenses. 8. Optional: If we request module restart then do AT&GALL=RESET.9. To start tracing write command AT!RPIf you get BUSY response, run AT!RX first. This command clears previously not correctly ended trace.  5. To set the right tracing characteristics write the command. AT%S92=31This command sets FULL tracing. 6. Use command AT&S. This information is summary about status of inserted cards and modules. 7. Use the command ATI3 and ATI4. This information is about your gateway and licenses. 8. Optional: If we request module restart then do AT&GALL=RESET. 9. To start tracing write command AT!R2 If you get BUSY response, run AT!RX first. This command clears previously not correctly ended trace.      10. Now you can make test calls and other needed tests. 11. Pack the created trace file and send it to us via email with following information:  the description of numbers you tried to dial / send sms to  issues which occurred  requested scenario details (what you need to achieve - such as routing specific numbers to different modules/SIM cards, etc...).    Serial (COM) connection - long trace, "unlimited" The web interface can store up to 512kB long trace. Serial client allows to use your computer as a storage for a longer trace. Bellow you can find instructions for application Putty. You can also use other Serial connection capable applications. Putty (www.putty.org)  Download and run Putty.  Choose Serial in Connection type and fill in COM port (COM1,COM2, etc...) used for connection between PC and 2N® StarGate / 2N® BlueTower.Use speed value 57600.     In Menu Session -> Logging, select Session logging: All session output and choose a file where the trace capture will be saved to.  Establish connection with your gateway.To make sure that the gateway communicates correctly with your PC, write command AT and hit ENTER.You must get an answer OK. Continue further only in case that you have got the OK answer.If not, double check the connection between PC and gateway, make sure that you use the correct COM port for communication and that the COM port is not occupied by another session (for example configuration tool or XAPI server, etc.)     Firmware 1.25+  Firmware 1.24 and older  5. To set the right tracing characteristics use following commands. AT%X91=3F,3,0 - for full calls tracing (including LCR) AT%X92=7,0 - for full SMS tracing AT%X92=0,7 - for full SMPP tracing AT%X92=7,7 - for full SMPP and SMS tracing Combination of commands AT%X91=3F,3,0 and AT%X92=7,7 sets FULL tracing. 6. Use command AT&S. This information is summary about status of inserted cards and modules. 7. Use the command ATI3 and ATI4. Those commands provides information about your gateway and installed licenses. 8. Optional: If we request module restart then do AT&GALL=RESET.9. To start tracing write command AT!RPIf you get BUSY response, run AT!RX first. This command clears previously incorrectly ended trace.  5. To set the right tracing characteristics write the command. AT%S92=31This command sets FULL tracing. 6. Use command AT&S. This information is summary about status of inserted cards and modules. 7. Use the command ATI3 and ATI4. This information is about your gateway and licenses. 8. Optional: If we request module restart then do AT&GALL=RESET. 9. To start tracing write command AT!R2 If you get BUSY response, run AT!RX first. This command clears previously not correctly ended trace.      10. Now you can make test calls and other needed tests. 11. Pack the created trace file and send it to us via email with following information:  the description of numbers you tried to dial / send sms to  reported issues  desired scenario details (what do you need to achieve - such as routing specific numbers to different modules/SIM cards, etc...).    In PRI Configuration tool (for older M112 CPU)  Connect with PRI configuration tool to the gateway (over serial communication or LAN) Go to Gateway control -> Tracing Set details of the tracing:  select all check boxes (it will set the level of trace)  select tracing: GSM/VoIP/ISDN Messages  choose Layers 2,3,4  Click on the button choosing (creating) the file to which the trace will be saved Click the button Start. When trace is done, press Stop and text of the trace will be saved in file which you set above.

Question 58

Trace - trying to trace ("AT!Rx", "AT!Lx" commands) 2N StarGate or 2N BlueTower responds "BUSY".

Accepted Answer

The gateway allows only one trace to run at a time. A "BUSY" response means a trace is running on a port other than the port you are trying to run the trace on.    Use the "AT!RX" command to end a running trace on    Use "AT&U" command to display active port with active trace

Question 59

Voice recognition - How to set Voice recognition (number portability detection)?

Accepted Answer

The Voice detection feature is very suitable for the detection of an announcement about ported numbers. The gateway can match detected voice received  during alerting state  with the voice message stored in the gateway's memory and  automatically route the call to another destination in the LCR  .  This feature is activated whenever is at least one voice message for detection uploaded. Up to 8 different voice messages can be detected at once, the message length is limited up to 10 s per each.  Supported format is PCM–Alaw, Mono, 8000 Hz, 8 bits. It is highly recommended to upload the voice message recorded directly from the gateway (use inbuilt Wireshark trace) in order to get the best possible match.   How to record the voice message   1) Go to the menu Utils - Network capture and record a trace with desired message.   2) Extract the audio in Wireshark: Telephony - RTP - Show all Streams - Select Stream - Analyse - Save payload. Choose a name of the audio file, set "Format" to ".au" and "Channels" to "both".   3) Convert the audio file in the ".au" format to the PCM–Alaw format. You can easily use for example Gold Wave audio editor (http://www.goldwave.com/) for the conversion.      How to set the detection in the gateway   1) Go to the menu Gateway control - Voice messages and s  elect one of 8 voice messages you would like to upload:    2) Click on the upload button:      3) And save uploaded file:      4) Go to the menu Gateway configuration - GSM basic parameters and set Minimum percent to match in the Voice message detector settings sub menu.     It is recommended to set a value between 71% and 89% otherwise the detection can work improperly. The proper function has to be always tested before the regular usage.  Once the feature is set and the voice message match is properly recognised in the alerting state, the gateway   will disconnect the call and routes it to the next destination in the LCR (only if any next destination is available)   .    For example if voice message is detected during a call through the GSM group 1, the call is disconnected and next available destination (GSM group 2) is used. This feature is available from the firmware version 1.15.0. Thanks to the shared firmware platform the feature is also available on 2N VoiceBlue Next, 2N VoiceBlue MAX and 2N BRI gateways.  Info   This feature is available for gateways with the Telit GE910 GSM module only. Please note that 2N is not responsible for any financial or other losses caused by improper function of this feature.

Question 60

VoIP card - I have a new VoIP card. What should I do to make it work?

Accepted Answer

Installation The thin VoIP card is compatible with all VoIP gateways (StarGate, BlueStar) and BlueTower with new chassis. For installation of thin VoIP card remove VoIP card already installed in the gateway and insert the thin VoIP card to this empty position. For correct functionality of thin VoIP card you have to use firmware version 2.30.01 or higher and firmware for VoIP card. Firmware version 2.30.01 has to be used with boot 2.52 or higher. All firmware files can be uploaded using configuration tool. Version of configuration tool has to be 1.1g or higher.  Firmware for gateway can be uploaded via COM or Ethernet connection. Firmware files have the suffix hex (for example P2005-V-02.30.01.hex).Firmware for VoIP card is uploaded via Ethernet connection. Firmware files have the suffix out (for example SECUREDM642.out). For successful upload of the VoIP card firmware- MAC address for VoIP card has to be set on CPU. You can check it by AT command ATI4ati4SNumber: M112-0812345678MacAddr: 00-20-C5-D2-AB-C2DspAddr: 00-00-00-00-00-00Enabled: DSS1 SIP TUNLimited: 2335 hours (no limit)Network: (all) If MAC address is 00-00-00-00-00-00, please contact Technical Support and we will provide you with MAC address.   Configuration Configuration of all VoIP card setting is done in Gateway configuration > VoIP parameters.   VoIP card/MGCP gateway - IP address of VoIP card. It is automatically set to VoIP card. Codec priority - set priority of codec usage. Supported codecs are G.711a, G.711u, G.723 and G.729

2N StarGate / BlueStar / BlueTower

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