Product Support My2N App
Answer the door from anywhere and get convenient mobile access control
Apps & Software
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Firmware
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Latest Manuals
Other Documents
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| My2N Subscription flowchart | Marketing | Leaflets | |||||||
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| 2N Product Catalogue (EN) | Marketing | Catalogue | |||||||
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| Product Presentation (EN) - Indoor Stations | Marketing | Presentations | |||||||
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| Leaflet (EN) - Free intercom to mobile calls | Marketing | Leaflets | |||||||
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| Leaflet (EN) - My2N App | Marketing | Leaflets | |||||||
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| Customer Success Story - Burlington House - UK (EN) | Marketing | Success Stories | |||||||
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| Customer Success Story - Boston - USA (EN) | Marketing | Success Stories | |||||||
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| Leaflet (EN) - Residential portfolio | Marketing | Leaflets | |||||||
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| My2N Cloud Calling Subscriptions (EN) | Marketing | Leaflets | |||||||
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| Presentation (EN) - Residential Portfolio | Marketing | Presentations | |||||||
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| User Guide (EN) - My2N App | Technical | Manual | |||||||
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FAQ
- 2N Indoor View - How to set up calling via My2N
- 2N IP intercom into My2N - I don't have a card with the Security Code
- Access logs of 2N Mobile Key
- Apartment admin - Guest access
- API opening - how to activate Access Units switches from the App
- Bluetooth Card Mode - how to setup My2n App and use the feature
- Bluetooth Motion Mode - how to setup My2n App and use the feature
- Bluetooth Tap in App Mode - how to setup My2n App and use the feature
- Bluetooth Touch Mode - how to setup My2n App and use the feature
- Connect 2N IP Phone D7A to My2N
- Difference between logins in My2N app
- Dormakaba - My Dormakaba lock stopped working - What can you check?
- How to add smartphone or tablet in My2N account
- How to enable external camera on My2N
- How to fix push notifications for Android OS
- How to make a custom ringtone for Mobile Video application on iOS
- How to provide logs from the My2N application
- How to restrict calling from the My2N app to the 2N Intercom
- How to seamlessly switch from 2N Mobile Video to the My2N app
- How to setup alternative phonebook in My2N
- I don't get screenshots of missed calls in My2n App or in answering unit history call
- I have a mobile with Android version 8 or 9 and want to use my2n App
- iOS - no video preview (Fullscreen / Banner mode)
- I want to start using the My2N app instead of Mobile Key, but I do not see the „+“ icon in the My2N app to start the PIN pairing flow, what should I do?
- Mobile Video troubleshooting
- My2N - 2N Mobile video credit vouchers and licenses
- My2N and Apple watch
- My2N app access - How to set it up
- My2N app and 3rd party apps
- My2N App on AppleWatch Access via complications (widgets)
- My2N - Low audio issue
- MY2N Platform Security Overview
- No video? Try to check the following solutions!
- Offline Pairing - How to set it up
- Register a 2N IP Handset to My2N or another PBX / proxy server
- SIP calling using My2N
- Video - My2N platform - registration and setup of cloud calling
- What to do if the intercom does not dial Mobile Video
- Your account does not contain any assigned devices - message in My2N application
Technical specifications
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Mobile Phone
- Operating system:
- iOS 17 and later, or Android 10 and later
- App:
- My2N app installed
- Internet connection:
- Wi-Fi, 3G, 4G, 5G - with slower connections, the service may not work properly, or you may experience reduced video quality.
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Video Intercom
- Video intercom type:
- 2N IP video intercom with camera, AXIS video intercom
- 2N OS version:
- 2.22 and later
- Internet connection:
- Internet connection via cable or SIM card (2N LTE Verso)
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Limitations
- Maximum number of devices in one installation:
- 500
- Maximum number of devices called from one speed dial button:
- 5
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Reliability
- Service reliability:
- 99.98%
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Price conditions
- Subscription:
- cloud calling service from a video intercom to a mobile phone/tablet is subject to charges. You can purchase a subscription from your 2N hardware supplier or directly from the My2N Management Platform.
There are currently no video tutorials available for this product.
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