TECHNICAL SUPPORT

We are sorry that you are having problems with our product. Let’s find a solution to the situation together.

ANNOUNCEMENT

  • Log4j vulnerability doesn’t affect 2N products. For an official statement, please see the following link. Learn more here

2N ACADEMY & E-learning

A new course Visual Monitoring with instant access is now available at 2N Academy

Content: 

  • Physical Security: Alarm, Tamper Switch, Anti-vandal, Security Relay, 802.1x, Door State Detection, Exit button.
  • Cyber Security: Password Management, Web Configuration Encryption, Call Encryption, Audio Encryption
  • Access Security: Silent Alarm, Scrambled Keypad, False Access Attempts Limit, Anti-Passback, Multi-factor authentication

Duration: 30 minutes

Language: English

Webinar courses

Language Date Time Link Type
English 18. 1. 2022 16:00 IP Solutions for the Commercial Market Sales
English 25. 1. 2022 16:00 2N IP Solutions for the Residential Vertical Sales
German 27. 1. 2022 11:00 Wavekey - mobile Zutrittstechnologie von 2N - Online-Schulung in Deutsch Sales
Czech 27. 1. 2022 14:00 Chytrý přístupový systém a možnosti jeho integrace Sales
German 9. 2. 2022 11:00 2N IP Style - brandneue Sprechstelle - Online Schulung in Deutsch Sales
Spanish 16. 2. 2022 9:30 Solución de 2N para el mercado residencial Sales

Start learning now at your own pace and get the 2N official certificate. All the courses are designed for international audience. There are subtitles and visual guidance to help you get through and have fun learning in our online interactive courses. 

Contact technical support

As an installing integrator, after you have used our online resources above and have not solved your issue, then there are two ways to contact Tech Support for North America & Canada. Your issues will be handled in the order they were recieved (usually in the same day).


  • Online Helpdesk

    Sign in with your Axis online account and create new ticket.

  • Call Us

     

    US Technical support:
     1 800 444 2947*

*from 9:00 am to 8:00 pm EST.

Product Purchased from a 2N Distributor

If you purchased a 2N product from one of our distributors, you are entitled to technical support directly from them. Contact your 2N distributor.
Contact distributor