WARRANTY AND REPAIRS

Making a claim or requesting repair of a 2N product has never been simpler. Please follow the steps below.

Troubleshooting

If you have purchased your 2N product from one of our Authorized Distributors, and are having a quality issue, please contact our Tech Support Department.  We will work with you to trouble shoot the issue and determine if there is an issue with the 2N product.

Contact Technical Support

Warranty Service

Please note that we only perform repairs for our direct customers: those who were issued a sales receipt by 2N or who concluded a distribution agreement or supply agreement with us. If you’ve bought a 2N product from a distributor, please contact them for warranty and post-warranty repairs and further information.

If you’ve bought the product from us - we aim to make the process as simple as possible! For everything to go smoothly, we kindly recommend you prepare a few details in advance:

  • Type and name of the goods
  • The product’s serial number
  • The sales receipt number
  • A description of the problem

Request Warranty Service

 For more information, please, visit Axis Warranty & RMA Page.

Go to Warranty & RMA

Built to Last

Enjoy a new  5-year warranty on 2N devices that reflects our commitment to providing high-quality, reliable access solutions

2N 5-year warranty

Warranty Conditions

2N_5 year limited harware warranty                                                                                                                                                       DOWNLOAD

NOTE: 5-year warranty valid for purchases shipped from 2N to the original purchaser on or after 1 January 2024. 3-year warranty valid for purchases shipped from 2N to the original purchaser prior to 1 January 2024.

FAQs
What exactly does the Extended Warranty service bring you?
  • 5-year protection of your hardware investment
  • Goods repaired or replaced free of charge
  • Free firmware upgrades
  • Savings on claim costs
  • First-class quality & support
How does the 5-Year Warranty work?

Please note that we only perform repairs for our direct customers: those who were issued a sales receipt by 2N or who concluded a distribution agreement or supply agreement with us. If you’ve bought a 2N product from a distributor, please contact them for warranty and post-warranty repairs and further information.

If you’ve bought the product from us - we aim to make the process as simple as possible! For everything to go smoothly, we kindly recommend you prepare a few details in advance:

  • Type and name of the goods
  • The product’s serial number
  • The sales receipt number
  • A description of the problem
Which 2N products does the 5-Year Warranty apply to?
This applies to all hardware devices shipped from 2N to the original purchaser on or after 1st January 2024. The previous 3-year warranty is valid for purchases shipped from 2N to the original purchaser before 31st December 2023.