Technical Support Specialist

Petr Ovesný

Technical Specialist Manager

Hello,
My name is Petr Ovesný and I am looking for a new addition to our team. Technical support is helping our customers and increasing their overall satisfaction with our products. We are currently team consists of 15 people, who are providing technical training and support at the L2 level to our customers and business partners in the field of IT, telecommunications and engineering. Some of these companies are local but most of them are from abroad. Apart from the support, we are taking care of training our customers and colleagues at 2N and the technical preparation of exhibitions and various events. 2N participates in around 100 events per year all over the world.

What will you do in our company?

Provide technical support for our customers, during the weekdays from 9 a.m to 5 p.m. (via email, telephone or web form)
Preparation of the events, training, and exhibitions from the technical perspective. Training takes place online (at our office, or at our partners). Training and exhibitions also provide opportunities of travelling abroad
Preparation of manuals, presentations and articles either in cooperation or individually
Closely cooperate with: Customer Service, Product Management, Pre-sales, Marketing and Sales
For work, you will use the following systems: Salesforce, MS Office, Wireshark and Team Viewer. If you have knowledge of them, it is an advantage, if not, we will teach you them

What do you need to work at the position?

We work as a team, but you will work individually as well
At least high school education and this position is suitable also for fresh graduates
Relationship to technology and IT is necessary as well as an active approach to solving problems
Knowledge and practical experience with TCP/IP, local networks and VoIP technologies (especially SIP)
You are communicative and you can communicate in English, after all most of our customers are from abroad