Technical Support Specialist
Petr Ovesný
Technical Specialist Manager
My name is Petr Ovesný and I am looking for a new addition to our team. Technical support is helping our customers and increasing their overall satisfaction with our products. We are currently team consists of 15 people, who are providing technical training and support at the L2 level to our customers and business partners in the field of IT, telecommunications and engineering. Some of these companies are local but most of them are from abroad. Apart from the support, we are taking care of training our customers and colleagues at 2N and the technical preparation of exhibitions and various events. 2N participates in around 100 events per year all over the world.

What will you do in our company?

  • Provide technical support for our customers, during the weekdays from 9 a.m to 5 p.m. (via email, telephone or web form)
  • Preparation of the events, training, and exhibitions from the technical perspective. Training takes place online (at our office, or at our partners). Training and exhibitions also provide opportunities of travelling abroad
  • Preparation of manuals, presentations and articles either in cooperation or individually
  • Closely cooperate with: Customer Service, Product Management, Pre-sales, Marketing and Sales
  • For work, you will use the following systems: Salesforce, MS Office, Wireshark and Team Viewer. If you have knowledge of them, it is an advantage, if not, we will teach you them

What do you need to work at the position?

  • We work as a team, but you will work individually as well
  • At least high school education and this position is suitable also for fresh graduates
  • Relationship to technology and IT is necessary as well as an active approach to solving problems
  • Knowledge and practical experience with TCP/IP, local networks and VoIP technologies (especially SIP)
  • You are communicative and you can communicate in English, after all most of our customers are from abroad
  • Communicative knowledge of English as many customers are from abroad
  • Knowledge of another language (German, French, Italian or Spanish) is welcomed
  • You can improve your language skills during the language courses
Are you interested in the role of
Technical Support Specialist?
Martin Mihalko
Recruitment Specialist
+420 734 636 330
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Why will you enjoy working at 2N?

Prosperous and stable company

Flexible working arrangements

Work with leading-edge technologies

Great team and open communication

Renumeration beased on individual and team performance

You will deal with the tasks your way

Work-life balance

Facilities for sportsmen

Why work for us?

Check out our profile on COCUMA. We believe you will find several good reasons.

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