Warranty and repairs
Product Purchased from a 2N Distributor
Warranty and Post-Warranty Repairs
PLEASE PREPARE THE FOLLOWING IN ADVANCE:
- Type and name of the goods
- The product’s serial number
- The sales receipt number
- A description of the problem as precisely as possible
How to Request Warranty/Post-Warranty Repairs From Us?
1. Download the service sheet
2. Fill it in
3. Visit the technical support page
4. Create a new ticket and attach the completed service sheet *
5. Wait for our technician’s instructions
* The ticket on the support.2n.com portal lets our technical support staff check most products remotely. This often resolves the issue. Don’t you want our technical support staff to control your product remotely? You can still request repair, but you do then assume a certain risk. If we discover that the repair really could have been performed remotely, we will bill you for the cost.