Dear customers,
In case you have found some problems with the device, please report it to https://support.2n.com/. Reported issue should contain following information:
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Please describe us your problem in detail, so that we will be able to replicate the behaviour based on that description.
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Send us the current configuration of the device - in the pictures below there is shown how to do that.
How to backup the database and how to capture a trace 2N NetStar
Note: It is highly recommended to use always the newest FW version available on 2N web page (http://www.2n.com/en/) before you report us a technical issue! -
Called party and calling party numbers (if relevant) and time of troubleshooted situation.
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Send us the information about FW version and the serial number of used components such a CPU, rack, external CPU if used.
Note: It is highly recommended to use always the newest FW version available on 2N web page (http://www.2n.com/en/) before you report us a technical issue! -
Send us the description of the LAN topology, NATs, IP addresses, etc.
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Network trace in case of a VoIP (RTP) problem.
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Any information which you think might help us to solve the issue