Question 1

4 lifts connected to single 2N Lift8 Central Unit without any additional splitters

Accepted Answer

You can connect up to 4 lifts to single 2N Lift8 Central Unit. To do so, you need to follow certain settings of 2N Lift8 Central Unit and meet specific restrictions and requirements in such connection.  Prerequisites 2N Lift8 Central Unit with communication module (  latest firmware recommended  ) 4x 2N Lift8 Audio Unit - COP (  one for each elevator  ) USB cable (optional) Computer with installed 2N Lift8 Service tool (optional)   Step by step guide  When 2N Lift8 Central Unit is powered up, please access its programming using 2N Lift8 Service tool and setup parameter 994 (Enable 4-lift version) to value 1.      In case you cannot connect computer to 2N Lift8 Central Unit, you are able to set this parameter by calling to 2N Lift8 Central Unit by phone and by using DTMF to set parameter 994 to value 1.    Install each of 2N Lift8 Audio Unit - COP to single elevator. In this setup you can use only one 2N Lift8 Audio Unit - COP in each elevator and shaft in total.  Jumper each 2N Lift8 Audio Unit - COP to different position for each elevator as show on image below.    You can Interconnect each of 2N Lift8 Audio Unit - COP with 2N Lift8 Central Unit using two wire cable to same one audio port in 2N Lift8 Central Unit. Please follow + and - polarity of cables of each 2N Lift8 Audio Unit - COP.         You can also connect other audio units such as 2N Lift8 Audio Unit - Shaft and 2N Lift8 Audio Unit - Compact instead of 2N Lift8 Audio Unit - COP. Please refer to manual for correct position jumper settings of those units.

Question 2

Acquiring-IP-address-of-lift-communicator-2N-LiftIP

Accepted Answer

Info   This FAQ describes how get unknown IP address of 2N LiftIP. There are two ways how to get IP address, both are described below. First option is acustic announcement of the IP address via voice menu. Second option is getting the IP address via 2N LiftIP Service Tool, which is software for configuration of the device. This software contains network scanner for 2N LiftIP devices.    Getting IP address via the voice menu Hold the button for apx. for 3s MENU/SELECT to start voice configuration menu. Device will start announcement „Voice system menu. To leave the menu press the BACK button." If error is detected, error number will be announced. Announcement continues with IP address, DHCP and restore of factory default. Where you can find button MENU/SELECT is showed in the picture below (Label 1).  Menu will announce informations:  If error is detected: „Attention, the device is not working properly! Error code ..."  „IP address je x.x.x.x"  „DHCP client ON/OFF, to change the DHCP settings press the SELECT button now." (if the SELECT button is not pressed, menu continues to next setting).  „To perform the factory reset press the SELECT button now." (if button is not pressed, voice menu ends)  If you only need to know IP address of the devices, let the device announce whole menu and do not press any button. For further information about voice menu please read chapture 2.6 of user manual.   Getting IP address via the scanner Second option how to get unknown IP address is quite easy. Open 2N LiftIP Service Tool. On the top toolbar go to section Device->Connect device.  Only thing you have to do now is to switch to the Scanner and it will show you available devices in your network. Double-click on the device will connect the tool to the device directly.

Question 3

Call between 2N LiftIP and IP Phone with AXIS Camera Feed

Accepted Answer

fir  Info   This FAQ describes how to setup simple call between 2N LiftIP and IP Phone with a feed from an AXIS Camera  Always keep your device with the latest FW - Upgrading-firmware-on-2N-LiftIP  Minimum LiftIP firmware version: 2.7.6 - https://www.2n.com/en_GB/products/elevator-systems/2n-liftip-2#tab-2    * This parameter can be set via the voice menu (incoming call to 2N LiftIP). ** This parameter can only be set via the Service Tool. A list of all parameters that can be configured can be seen in the manual - Programming Function Survey   Please ensure that the IP Phone is capable of receiving a video stream from an IP Camera and that there is ample internet bandwidth for a video and audio call. You can verify with the interoperability manual here: https://wiki.2n.com/hip/inte/latest/en/2-phones    Please keep in mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!     Direct call to IP Phone - without PBX  Connect to 2N LiftIP Connect to your 2N LiftIP using 2N LiftIP Service Tool which you can download - here  It is necessary to use the 2N Lift, IP Service Tool, as VoIP parameters can't be set via the voice (incoming call to 2N LiftIP)  You can connect directly by choosing TCP and filling in the correct IP address, Port and PasswordIf you don't know the IP address please use the FAQ - Acquiring-IP-address-of-lift-communicator-2N-LiftIPIf you need to set Static IP address or DHCP please use this FAQ - Setting up static IP address on 2N LiftIP Press Connect    How to set the call destination Go to Configuration - Parameters - Alarm Call -> and set following parameters: 011 =* IP address of your IP Phone, in our example we use "192.168.50.160"018 =* Count of automatic dialing cycles for ALARM (011-016) * - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmated after pick-upx1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  3 = CPC Antenna  4 = CPC Kone  5 = P100  6 = DTMF auto detection (CPC Antenna/P100)  7 = CPC Antenna 2N ext  8 = CPC Kone 2N ext  9 = P100 2N ext  You can find all parameters in the Programming Function Survey Don't forget to click on Save to device  Now your 2N LiftIP is ready to make a call to your IP phone.    Call via SIP Proxy - How to register 2N LiftIP to SIP Proxy Please ensure that the SIP Proxy is capable of transmitting a video feed  Connect to a SIP Proxy server Go to Configuration - Parameters - VoIP settings -> set following parameters 1105 =** IP Address of the SIP Proxy server1106 =** Username1107 =** Password1109 =** SIP registrar port - usually, 5060 is used for SIP communication1112 =** Display name - this will appear on the display of the party you are calling to Don't forget to click on Save to device    How to set the call destination Go to Configuration - Parameters - Alarm Call -> set following parameters011 =* URI number of the device you want to call, in our example we use "201"018 =* Count of automatic dialling cycles for ALARM (011-016) - when the destination doesn't pick-up it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmed after the pick-up x1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  Don't forget to click on Save to device  Now your 2N LiftIP is ready to make a call to IP phone via SIP Proxy.   How to set the video stream from the AXIS Camera Please make sure to check the list of compatible AXIS Camera in the interoperability manual: https://wiki.2n.com/hip/inte/latest/en/7-ip-cameras Go to Configuration - Parameters - RTSP Settings -> Set the following parameters 1120 = The RTSP address of the AXIS Camera in the network, in this example: rtsp://192.168.50.181/axis-media/media.amp is used. Don't forget to click Save to device

Question 4

Calling between 2N Lift8 and IP Phone via VoIP module

Accepted Answer

Info   This FAQ describes:  How to setup simple call between 2N Lift8 with VoIP Module and IP Phone Yealink T42.  How to register 2N Lift8 to SIP Proxy and make calls over it.    You must have VoIP Module connected to your 2N Lift8. Always keep your device with the latest FW - How to make a firmware upgrade on 2N Lift8   * This parameter can be set via the voice menu (incoming call to 2N Lift8). ** This parameter can only be set via the Service Tool. List of all parameters that can be configured can be seen in the manual - Table of Parameters        Please keep on mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!          Direct call to IP Phone - without PBX  2N Lift8 Configuration  Connect to 2N Lift8 Connect to your 2N Lift8 using 2N Lift8 Service Tool which you can download - here  It is necessary to use the 2N Lift8 Service Tool as VoIP parameters can't be set via the voice (incoming call to 2N Lift8)  You can connect directly by choosing TCP and filling the correct IP address, Port and PasswordIf you don't know the IP address please use the FAQ -How to get ip address - Lift 8If you need to set Static IP addres or DHCP please use this FAQ - How to set up static IP address on 2N Lift8 Press Connect    How to set the call destination Go to Configuration - Parameters - Alarm Call -> and set following parameters: 011 =* IP address of your IP Phone (it is described further in this manual how to find it on Yealink T42), in our example we use "192.168.50.17"018 =* Count of automatic dialing cycles for ALARM (011-016) * - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmed after pick-upx1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  3 = CPC Antenna  4 = CPC Kone  5 = P100  6 = DTMF auto detection (CPC Antenna/P100)  7 = CPC Antenna 2N ext  8 = CPC Kone 2N ext  9 = P100 2N ext  You can find all parameters in the Table of Parameters. Don't forget to click on Save to device   Now your 2N Lift8 is ready to make a call to IP phone.    Yealink T42 configuration  Finding IP address First, you need to know the IP address of the phone. You can find the current IP address by pressing the OK button on the phone while you are outside any menu (you see the home screen with date and time in the middle).  The IP address is then displayed in IPv4 line:    Accessing the Yealink T42's web interface Now enter the IP address in your computer's web browser's address line and press Enter: You will be taken to the web interface's login screen. Default login is: username: admin password: admin   Yealink T42's configuration After logging in successfully, go to Dsskey and configure the Line Key1. For Type, choose Speed Dial, enter the Lift 8's IP address in Value, name this key in Label and save the settings by clicking the Confirm button:  Now you have the DSS key set and it can be visible on the display, near the first button. You can make a call to your Lift8 by simply pressing this button:      Call via SIP Proxy  How to register 2N Lift8 to SIP Proxy  Connect to a SIP Proxy server Go to Configuration - Parameters - VoIP settings -> set following parameters 1105 =** IP Addres of the SIP Proxy server1106 =** Username1107 =** Password1109 =** SIP registrar port - usually 5060 is used for SIP communication1112 =** Display name - this will appear on the display of the party you are calling to Don't forget to click on Save to device     How to set the call destination Go to Configuration - Parameters - Alarm Call -> set following parameters011 =* URI number of the device you want to call, in our example we use "201"018 =* Count of automatic dialing cycles for ALARM (011-016) - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmated after pick-up x1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  Don't forget to click on Save to device  Now your 2N Lift8 is ready to make a call to IP phone via SIP Proxy.   How to register Yealink T42 to SIP Proxy  Finding IP address First, you need to know the IP address of the phone. You can find the current IP address by pressing the OK button on the phone while you are outside any menu (you see the home screen with date and time in the middle).  The IP address is then displayed in IPv4 line:    Accessing the Yealink T42's web interface Now enter the IP address in your computer's web browser's address line and press Enter. You will be taken to the web interface's login screen. Default login is: username: admin password: admin   Connect to a SIP Proxy server After logging in successfully, go to Account and fill in the highlighted parameters. Other parameters may be required by the PBX or your VoIP service provider.  Select Enable for Line Active  Label - identification of the account on the phone's display  Display Name - shown as a caller ID on the device that is called by this phone  Register Name - ID for authentication needed when the calls over PBX or VoIP service provider do not require registration  User Name - ID for registration needed when the calls over PBX or VoIP service provider require registration  Password - password for registration required by PBX or VoIP service provider  Server Host - IP address of the PBX or SIP Proxy (provided by VoIP service provider)  The rest of the parameters can be specifically required by your VoIP service provider or your PBX

Question 5

Calling between 2N LiftIP and IP Phone

Accepted Answer

Info   This FAQ describes how to setup simple call between 2N LiftIP and IP Phone.  Always keep your device with the latest FW - Upgrading-firmware-on-2N-LiftIP    * This parameter can be set via the voice menu (incoming call to 2N LiftIP). ** This parameter can only be set via the Service Tool. List of all parameters that can be configured can be seen in the manual - Programming Function Survey    Please keep on mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!     Direct call to IP Phone - without PBX  Connect to 2N LiftIP Connect to your 2N LiftIP using 2N LiftIP Service Tool which you can download - here  It is necessary to use the 2N Lift IP Service Tool as VoIP parameters can't be set via the voice (incoming call to 2N LiftIP)  You can connect directly by choosing TCP and filling the correct IP address, Port and PasswordIf you don't know the IP address please use the FAQ - Acquiring-IP-address-of-lift-communicator-2N-LiftIPIf you need to set Static IP address or DHCP please use this FAQ - Setting up static IP address on 2N LiftIP Press Connect    How to set the call destination Go to Configuration - Parameters - Alarm Call -> and set following parameters: 011 =* IP address of your IP Phone, in our example we use "192.168.50.160"018 =* Count of automatic dialing cycles for ALARM (011-016) * - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmated after pick-upx1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  3 = CPC Antenna  4 = CPC Kone  5 = P100  6 = DTMF auto detection (CPC Antenna/P100)  7 = CPC Antenna 2N ext  8 = CPC Kone 2N ext  9 = P100 2N ext  You can find all parameters in the Programming Function Survey Don't forget to click on Save to device  Now your 2N LiftIP is ready to make a call to IP phone.    Call via SIP Proxy - How to register 2N LiftIP to SIP Proxy  Connect to a SIP Proxy server Go to Configuration - Parameters - VoIP settings -> set following parameters 1105 =** IP Addres of the SIP Proxy server1106 =** Username1107 =** Password1109 =** SIP registrar port - usually 5060 is used for SIP communication1112 =** Display name - this will appear on the display of the party you are calling to Don't forget to click on Save to device    How to set the call destination Go to Configuration - Parameters - Alarm Call -> set following parameters011 =* URI number of the device you want to call, in our example we use "201"018 =* Count of automatic dialing cycles for ALARM (011-016) - when the destination doesn't pickup it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmated after pick-up x1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  Don't forget to click on Save to device  Now your 2N LiftIP is ready to make a call to IP phone via SIP Proxy.

Question 6

Configuration backup - How to backup configuration and how to capture a trace - 2N Lift8

Accepted Answer

Info   This FAQ desribes how to store logs and configuration from the central unit 2N Lift8 Central Unit, with service tool 2N Service Tool.            Configuration backup to PC with service tool After USB connection to the central unit with your PC or remote IP connection to the central unit the configuration is downloaded automatically, in case you are not sure, click on read device for actual configuration download, then click on Save to file for backup:      Logs save into your PC with service tool In menu Logs read from device actual logs and then store then into the file.  Then select "BUS LOGS" and read from device / store into the file:    Tip   In case of issue on the installation site, first of all proceed an upgrade, then make tests again. Is necessary to troubleshoot with actual firmware version always.

Question 7

Confirmation-mode-How-to-configure-confirmation-mode-on-2N-Lift8

Accepted Answer

Info   This FAQ describes how to configure confirmation mode of alarm calls on 2N Lift8 communicator. You will find what are the options for confirmation mode and what standard protocols can be used.  Please keep on mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!      How to configure confirmation mode  First of all you have to add at least one phone number for alarm calls. 2N Lift8 offers up to 6 alarm number memories whose are represented by parameters from 011 up to 016. Please refer to Table of Parameters in User manual for more detailed description of this parameters.  Once you will add the phone numbers, then you can configure confirmation for each memory slot. This is represented by parameters from 111 up to 116. Values for this parameter are 1-9 and default value is 1. So in default you always have to confirm alarm call by pressing number 1 on the receiving device! Description of all parameters is below:  1 = with confirmation DTMF (1) 2 = confirmation of picking up (supported only for GSM/UMTS/VoIP) 3 = CPC Antenna 4= CPC KONE 5 = P100 6 = autodetection DTMF protocol (CPC Antenna/P100) 7 = CPC Antenna 2N ext 8 = CPC KONE 2N ext 9 = P100 2N ext 2N ext is a protocol that transmits the shaft number and audio unit position together with the ID (to be displayed in 2N Lift8). If there is no guarantee of problem-free transfer of DTMF, do not set 6 for autodetection CPC Antenna/P100, but precisely specify the protocol to be used (3 or 5).

Question 8

External LEDs - How to connect/disconnect external LED diods of 2N Lift8 car unit

Accepted Answer

This FAQ briefly describes how to connect/dissconect external LED diods to the 2N Lift8 car unit in proper way without damaging it. Below you will find a few brief steps with photos which ilustrates the procces.      Loosen the 4 screws marked in the picture below. It is not necessary to release them!     Once the screws are loosen, you can move the front plastic plate in way that screw heads will move to the bigger holes as you can see in picture below. After that you can remove the front plate.     Once the front plate is removed, you will gain access to LED diods connectors where you can connect/disconnect them.

Question 9

Factory-reset-How-to-make-a-factory-reset-on-2N-Lift8

Accepted Answer

Info   This FAQ describes how to factory reset 2N Lift8 system. It can be done by reset button on the central unit, voice menu, service tool or SMS (if the central unit is equipped with GSM or UMTS module)    Factory reset procedure of the system with the reset button on 2N Lift8 Central Unit Device has to be powered and running. Next to the USB connector on side you can find RESET button (Label 1). Restore factory values – press and hold the button until all the LEDs turn red. Then release the button and wait until the SYSTEM LED flashes yellow. Now press the button quickly to delete all the user settings. Delete central unit software completely – press and hold the button until all the LEDs turn red. Then release the button and wait until the SYSTEM LED (Label 2) flashes red. Now press the button quickly. CAUTION: after performing this function you can only restore the normal function of the device using a PC!      Factory reset with SW 2N Lift8 Service Tool After PC connection with central unit and configuration loading you can create a "NEW" configuration and then store it into the device with button "SAVE TO DEVICE".      Factory reset with voice menu *Dial assigned number of central unit (extension number, phone number), enter service password (default value is *12345*), select parameter 899*SERVICE_PASSWORD*, where service password is current service password (def. 12345).  Parameters for VoIP setting are not deleted (parameters 1100 - 1110).    Factory reset with SMS feature  Attention!   It is not available on PSTN and VoIP module!   If you send SMS in correct format L8 DEF X, where X is actual service password (def. 12345) the factory reset will be proceeded. In case of success you will get answer: L8  DEF  OK - factory reset was done successfully   Possible error messages: L8 ERR Invalid Message -If L8 sign is missing or is different (L2, L4 WHATEVER ELSE) L8 ERR Unknown Command -If another command then CNF, DEF, SET a RST was applied (DFE FNC ETC ...) L8 ERR Invalid Password - Incorrect password for programming (default is 12345) L8 ERR Invalid Parameters - related to CNF and SET. L8 ERR Invalid Syntax -Syntax error, when there are some spaces or chars where shouldn’t be L8 ERR Does not Respond - doesn’t answer the call after 60 sec- when the call is answered but doesn’t react for CPC programming- hang up during programming- does not react on WRITE_START, WRITE_CONFIRM, or CRC_REQUEST    Warning   Those operation doesn't change firmware version. In case of factory reset, all parameters are set back to factory defaults. In case of delete of file system, everything is deleted from the central unit (including firmware, voice menu). Is necessary to use 2N Service Tool and upload firmware again. Don't do this operation in case you are not equipped with 2N Service Tools running on site on PC!

Question 10

How to get ip address - Lift 8

Accepted Answer

If 2N Lift8 is connected to a network with DHCP server, then IP address will be assigned automatically. IP address can be find out by the service tool or via voice menu. Option with voice menu works only if the device is already configured and you know the number, where you can call to get to the voice menu. Also it is possible to use 2N Lift8 Audio Unit - Machine Room to enter the voice menu.1) Voice menu: after establishing connection with the central unit press 9 (service menu) and then press 3. Then all the service data including IP address will be read.    2) 2NLift8 Tool: after interconnection with the central unit via USB cabel and establishing connection with the device, you can see the status of the device and its IP address on the right side of the service tool.

Question 11

How to make a firmware upgrade on 2N Lift8

Accepted Answer

Info   This FAQ describes, how to proceed an upgrade of the system 2N Lift8. As first is upgraded central unit, then the firmware is distributed automatically into all connected units. Time of the upgrade depends on the count of the units, and type of the upgrade. This operation may take some times.     As a first step install the 2N Lift8 Service Tool Version 2.x.x . This version is available for download on our web. The complete list of all available fw version is available here: Elevator systems- firmwares In the Service Tool menu: Click Device Upgrade (side panel menu)Select desired firmware versionSelect preferred language Click upgrade     Older hardware - upgrade   Some HW version of Central units can not be upgraded to higher fw version than 1.10.6, actual service tool shows only available versions for current central unit hardware.      Firmware change from 1.x.x to 2.x.x   Splitters needs special treatment for firmware upgrade between 1.x.x. and 2.x.x versions:     Set the splitters to odd addresses (lift/shaft number) for 1.x.x to 2.x.x upgrade as even addresses cannot be upgraded. Example: First upgrade the odd address splitters. Then disconnect these spliters and change the even address splitters to odd ones. After upgrade, change the odd addresses back to even ones.  The upgrading process is indicated by green and red flashing LEDs (OK and ERR respectively).         COP - signalization    The yellow and green LEDs are on (request received and connection confirmed) and the red LED is illuminated on the back side to indicate audio unit initialisation.  The yellow and green LEDs flash to indicate audio unit upgrading. The red LED on the back side is permanently on.  No LED is illuminated upon upgrade and the audio unit is ready for use.       Machine room, shaft audio units - signalization    The yellow, green and red LEDs are on (request received, connection confirmed and red LED under the glass) to indicate audio unit initialisation.  The yellow and green LEDs flash to indicate audio unit upgrading. The red LED is permanently on.  The ALARM pictogram (bell symbol) goes on upon upgrade and the audio unit is ready for use.       Camera, IO modules - signalization   IO Module - during an upgrade, green LED (OK) is flashing quickly, and the red LED (ERR) is flashing slowly Camera module - The red ERR LED is illuminated, the green OK LED flashes quickly and the yellow REL LED flashes slowly to indicate the upgrading process.

Question 12

Installation and Configuration of Lift8 for Multiple Shafts

Accepted Answer

Description of the Lift8 CU, Audio Units and Modules is available in the link https://wiki.2n.com/l8um/latest/en/2-popis-a-instalace. Target Schematic Diagram: Preliminary Setup and Electrical System Installation:Lift 8 Central Unit : Keep the CU disconnected from the mains.Loosen the three screws on the upper cover of the CU.Move the upper cover of the CU in such a way that you can remove it.Proceed with caution while removing the cover: be careful about the drain wire connecting the cover with the CU bottom part. Do not disconnect the wire unless there is a reason to do so!Interconnect the rechargeable batteries, but do not connect them to the motherboard.Plug in the CU supply cable into a 230 V socket. Now interconnect the batteries with the motherboard using the FASTON cable (see the Fig. below). Maintain polarity.  Fireman Unit: Use the Torx 20 spanner included in the delivery to loosen the 4 screws and remove the audio unit's front cover. Find the board with electronics under the cover Remove the audio unit cover and unplug terminal 2 (audio unit bus). Connect the bus and replace the terminal keeping polarity.  Machine Room: Loosen the screws to the right and open the connector cover. There is just one connector under the cover: a bus connector. Pull out the terminal from the connector, connect the wires, and replace the terminal. Make sure that the polarity is maintained.  In our test case, there are 3 shafts and MRU as a Lobby unit for all lifts in the group place.  Address Configuration of MRU: There is a group of jumpers under the transparent front cover. Do not use any of them if the machine room is only intended for the given lift. The audio unit identifies itself as the machine room for the given lift. If the machine room is to be shared by multiple lifts, configure the corresponding pins 1–8 for the lifts to share the machine room (numbered 1–8 from left to right 1–8). Audio Unit Cop: Reconfigure the jumper on configuration jumper 12.If there is poor access to the pins, you can remove the electronics cover. Slightly loosen the four screws and shift the cover downwards. Now you can remove the cover.The first 4 pins help set the audio unit location (1 – cabin ceiling, 2 – cabin, default, 3 – under cabin, 4 – shaft bottom, 1+ 4 – cabin 2 roof, 2+ 4 – cabin 2, 3 + 4 under cabin 2). Use the jumpers for 1–4 settings. In the cabin 2 setting, set one jumper to the shaft bottom position (4) and then select the position with the other jumper (1 – cabin 2 roof, 2 – cabin 2, 3 – under cabin 2).Configure the required changes as printed on the electronics cover.If you have removed the cover, put it back in the original position and tighten the screw. Pull the terminal out of connector 1 – Audio units bus, connect the bus audio units wires and replace the terminal to connector 1. Mind the polarity.  Audio Unit Shaft : Loosen the screws on the jumper-protecting door and open the door.Set the audio unit location. See the printed label under the door for the one-cabin configuration. To set the cabin 2 audio unit, insert the jumper to the shaft bottom position (left jumper) and then select the audio unit position with the other jumper (cabin 2 roof, cabin 2, under cabin 2).Close the door and tighten the screw.  Jumper Configuration is Important to use the shaft unit as the top car unit and Pit Units ! Splitter Remove the push-in terminal board from the main bus connector and connect six wires from the CU maintaining the polarity (power + -, audio + -, data + -). See the printed figure on the splitter cover.Bus Connection between Audio Units and Splitter Interconnect the splitter and audio units using a two-wire bus maintaining polarity. Address Configuration Configure the splitter address for the given lift using a 10-position switch 0–9 (see the figure). Configure lift 2–8 as 2–8 (set the switch to position 5 for lift 5, e.g.).  Lift 8 service tool initialization: https://wiki.2n.com/l8um/latest/en/5-service-tool/5-1-instalace-a-prihlasovani Lift 8 Service Tool: If you use a USB cable for a CU connection, select the USB connection type. The screen will change and the login name and password will only be visible. Enter the correct values. Refer to the text below for the default values. Now connect the CU and click Connect. The 2N Lift8 Service Tool automatically finds the connected CU on the PC and starts downloading parameters and logs. Having completed the download, the 2N Lift8 Service Tool is ready for work.  Make sure that the USB port driver for the 2N Lift8 Central Unit has been installed properly on the PC to avoid identification and login failures. If a problem with non-compatible version of .NET occurs during installation, you should download the new .NETFX4.0 version from www.2n.com. You can use this link from the online manual.  Minimum operating system requirements: Windows Vista, 7, 8. Default Login/ Pass : Admin/2n  After initializing all the jumpers in the machine room, shaft units, and splitters, the connected devices should be configured as illustrated in the following diagrams taken from the service tool.  Alarm Call Configuration.

Question 13

Lift 8 Configuration for Multiple Shafts

Accepted Answer

Description of the Lift8 CU, Audio Units, and Modules is available in the link https://wiki.2n.com/l8um/latest/en/2-popis-a-instalace. Target Schematic Diagram:  Preliminary Setup and Electrical System Installation: Lift 8 Central Unit: Installation: Mount the Lift8 Central Unit firmly to a wall or cabinet where the power cable can reach 240v outlet.  Mount the Lift Audio unit appropriately on the lift car C.O.P. and fix the Fireman’s Unit in the architrave alongside the designated Fireman’s lift landing doors at the FSAL level.  Lift8 uses 2-wire bus technology and so two wires must be dedicated in the traveling cables to connect the lift car audio unit and similarly two wires (not supplied) must be run down from the Lift8 Central Unit to the FSAL to connect the Fireman’s audio unit, and finally the machine room audio unit should be connected via 2-wires (not supplied) to the Lift 8 Central unit as follows: Rechargeable Battery Connection and State Check: Keep the CU disconnected from the mains Loosen the three screws on the upper cover of the CU.Move the upper cover of the CU in such a way that you can remove it. Proceed with caution while removing the cover: be careful about the drain wire connecting the cover with the CU bottom part. Do not disconnect the wire unless there is a reason to do so!  Interconnect the rechargeable batteries, but do not connect them to the motherboard.  Plug the CU supply cable into a 230 V socket. Now interconnect the batteries with the motherboard using the FASTON cable (see Fig. below). Maintain polarity.      Fireman Unit: Use the Torx 20 spanner included in the delivery to loosen the 4 screws and remove the audio unit's front cover. Find the board with electronics under the cover  Remove the audio unit cover and unplug terminal 2 (audio unit bus). Connect the bus and replace the terminal keeping polarity. The default function of the Fireman unit is to provide a priority call function exclusively for the shaft in which it is installed. Machine Room: Loosen the screws to the right and open the connector cover. There is just one connector under the cover: a bus connector. Pull out the terminal from the connector, connect the wires and replace the terminal. Make sure that the polarity is maintained.  In our case, there are 3 shafts and to use MRU as a Lobby unit for all lifts in the group place. Please follow the following steps to attain it: Address Configuration of MRU: There is a group of jumpers under the transparent front cover. Do not use any of them if the machine room is only intended for the given lift. The audio unit identifies itself as the machine room for the given lift. If the machine room is to be shared by multiple lifts, configure the corresponding pins 1–8 for the lifts to share the machine room (numbered 1–8 from left to right 1–8).    Audio Unit Cop:    Reconfigure the jumper on configuration jumper 12.If there is poor access to the pins, you can remove the electronics cover. Slightly loosen the four screws and shift the cover downwards. Now you can remove the cover.The first 4 pins help set the audio unit location (1 – cabin ceiling, 2 – cabin, default, 3 – under cabin, 4 – shaft bottom, 1+ 4 – cabin 2 roof, 2+ 4 – cabin 2, 3 + 4 under cabin 2). Use the jumpers for 1–4 settings. In cabin 2 setting, set one jumper to the shaft bottom position (4) and then select the position with the other jumper (1 – cabin 2 roof, 2 – cabin 2, 3 – under cabin 2).Configure the required changes as printed on the electronics cover.If you have removed the cover, put it back in the original position and tighten the screw. Splitter:   Remove the push-in terminal board from the main bus connector and connect six wires from the CU maintaining the polarity (power + -, audio + -, data + -). See the printed figure on the splitter cover.  Bus Connection between Audio Units and Splitter Interconnect the splitter and audio units using a two-wire bus maintaining polarity. Address Configuration Configure the splitter address for the given lift using a 10-position switch 0–9 (see the figure). Configure lift 2–8 as 2–8 (set the switch to position 5 for lift 5, e.g.).  The next step after interconnecting all the devices physically in the desired position next step is Configuring the Alarm Calls. Lift 8 service tool initialization: https://wiki.2n.com/l8um/latest/en/5-service-tool/5-1-instalace-a-prihlasovani After initializing all the jumpers in the machine room, shaft units, and splitters, the connected devices should be configured as illustrated in the following diagrams taken from the service tool       Alarm Call Configuration (No Module) Internally : ALARM parameter: "#" and the number (1–8) of the shaft in which the audio unit is located, e.g. "#1",

Question 14

Problem with opening a configuration in service tool for LIft 8

Accepted Answer

If there is a problem with opening saved configurations, it is a good idea to delete the contents of the cache directory.   For Win 10/11, this directory is located in C:\Program Files (x86)\2N TELEKOMUNIKACE\2N Lift8\ServiceTool

Question 15

Providing all information to effectively resolve a technical issue on 2N Lift8

Accepted Answer

Info   This FAQ serves mainly such a quick guide for quick report of technical issue on 2N Lift8. In such a case is necessary provide all information on technical support form or to your local distributor.    Always proceed an upgrade for actual available firmware version for your hardware, available on www.2n.cz  Exact description of connected units, including all serial numbers on installation site (you can use printscreen or save xml configuration and print actual units from Surveillance menu)    Used communication module  Exact LEDs description from the central unit of 2N Lift8  In case of audio unit issue, description of LEDs on it  Save actual configuration, logs and bus logs from the central unit: Configuration backup - How to backup configuration and how to capture a trace - 2N Lift8  In case of VoIP issue, make an wireshark trace (.pcap)  Language of voice menu  In case of user voice messages, send problematic file with description  In case of camera module issue:  exact problem description  camera type, model, firmware  SD card type, are data storing?  Camera module mode  Stand alone  in Lift8 usage

Question 16

Recording your own user message for 2N Lift8

Accepted Answer

User message - How to record your own User message for 2N Lift8   User Messages helps you replace the default system announcements with user messages. Load these messages from a file or, in the correct format, via the 2N Lift8 Service Tool. Use the microphone connected to your PC to record the messages.  In the Picture 1, below you can find out the example How to create the User message m1 and m2. Firstly you have to add a New set (1) and than you can either record your own message directly from your PC (2) or upload the file from your database (3). As a last step you need to upload all files to the Central Unit by pressing "To device" (4).  Picture 1. 2. We can now set those messages m1 and m2 . For example assign the massage m1 to the parameter 971 and m2 to the parameter 975 as described in the Picture 2 below.   There would be also a possible to combine more than one User massage to each parameter. You would simply set for Example parameter 971 to "0102"  Picture 2. You can find out the detail information about the User massages in the online User manual for the 2N Lift8 Service Tool. Section 5.3, User messages

Question 17

Registration of 2N Lift8 to 2N OfficeRoute

Accepted Answer

Info   This FAQ briefly describes how to register 2N Lift8 with 2N OfficeRoute. In a few steps you will learn how to configure both devices. Every step contains screen from web interface and brief description of configuration.    Configuration of 2N Lift8  Open Lift8 tool and go to section Configuration->Parameters->Network Settings. Fill in IP address, mask and gateway for your VOIP module. SIP server is IP address of the OfficeRoute. Login and password will be created in the next steps.   Now open web interface of the OfficeRoute and go to section Telephony services->SIP Proxy and click on “Switch SIP Proxy on“.   Now go to section User Management->Users and press + button in the low right corner.   Now create user, fill in username and password (these credentials will be used in the first step). Also fill in the line number, it is recommended to use the same for all the fields. E.g. 224 for password, 224 for username and so on. Once you will finish press save in the low right corner.   Now you should be able to see the user you just created in the user list.   Now you can use credentials of created user in the first step. Then you can check whether the registration was successful or not in the section Telephony services->SIP Proxy->Registrations.

Question 18

RMA - What to check before the RMA process for 2N Lift8

Accepted Answer

Please, follow the steps below what to check before you send the 2N Lift8 device for repair: Possible issues: a) device does not boot up after plug in (power source) b) device has "system led" red on the central unit c) device doesn't recognize connected units   add a) check if from batteries is powered or not. Contact support.2n.com for more details.   add b) You will need PC with latest service tools available on www.2n.com web page. Hold on reset button until all LEDs blinks once and than wait until system LED starts blinking RED, then press RESET button shortly for confirmation = you have deleted file system successfully. Then connect service tools, only upload of the firmware is available so proceed an upgrade. If that point doesn't help, contact support.2n.com   add c) Check all units on short cable one by one. Be sure that hardware addresses were set on all units correctly. Check that polarity of 2-wires bus is correct.   If you ask for RMA, where is obvious hardware damage, attach photos from the installation side, from the damaged part and another photo which could be important for RMA process.

Question 19

RMA - What to check before the RMA process for 2N LiftIP

Accepted Answer

Please, follow the steps below what to check before you send the 2N LiftIP device for repair: Possible issues: a) device does not boot up after plug in b) device is not reachable in the network/can not be found in the Network scanner c) device is not working correctly, audio issues with microphone and/or speaker   add a) As a first step check out the LED signalisation and the electric installation of the device. This can be found here: https://wiki.2n.cz/lipum/latest/en/2-popis-a-instalace/2-5-popis-led-svorek-propojek-a-konektoru verify that the power source, either the PoE or External power source is working correctly   add b) verify the correct Ethernet cabling and also other network components. Try also a different device in the same network, on the LiftIP you can see SELECT and RESET button, by SELECT enter to the programming menu and listen to the ERROR code and check what does it mean here: https://wiki.2n.cz/lipum/latest/en/2-popis-a-instalace/2-6-systemove-hlasove-menu   add c) verify a possible mechanical damage of the Speaker itself and check if there is no space between mic and speaker for possible echo.   Before you issue the RMA try also a reset of the device, either from programming Menu or a HW reset. If you ask for RMA, where is obvious hardware damage, attach photos from the installation side, from the damaged part and another photo which could be important for RMA process.

Question 20

Setting up a call between 2N LiftIP / Lift8 with VoIP module and 2N VoiceBlue Next gateway

Accepted Answer

This article describes how to set up a call between 2N LiftIP / Lift8 with VoIP module and 2N VoiceBlue Next gateway.    Setting of 2N LiftIP / Lift8 with VoIP module   Connect the device 2N LiftIP - more here: Calling between 2N LiftIP and IP Phone  or 2N Lift8 with VoIP module - more here: Calling between 2N Lift8 and IP Phone via VoIP module  Parameter 011, enter the number (address) of the station to be dialed after pressing the alarm button on the elevator communicator - see e.g. local IP phoneat 192.168.50.156 in the picture below:Parameters 012-016 allow you to configure other destinations to be dialed in case of unavailability of the previous one - see e.g. public telephone station and mobile number for parameters 012 and 013 in the picture below:     Parameters 1105, 1113 a 1114 fill in the IP address of the 2N VoiceBlue Next gateway (see IP setting - How to find out the IP address?).  Parameters 1106, 1111 a 1112 enter e.g. 101 and don't use the parameter 1107 (password) - as shown in the picture below.     Be sure to click the "Save to Device" icon below to save changes.    Setting up the 2N VoiceBlue Next    Connect the device 2N VoiceBlue Next - more here: Configuration - How to set 2N VoiceBlue Next?  Adjust the parameter SIP proxy (GSM->IP) in the section VoIP parameters (see the picture below), fill in the IP address of the 2N LiftIP / VoIP module of the 2N Lift8,and then click on the pencil icon below to save the changes.      By dialing the number of the active SIM card in the 2N VoiceBlue Next gateway, you automatically call the 2N LiftIP / Lift8 device with a VoIP module.

Question 21

Setting up direct call betwenn 2N LiftIP with an external IP camera (Revotech) and IP phone (Grandstream GXV3275)

Accepted Answer

This FAQ describes how to setup direct call between 2N LiftIP and IP phone with a feed from a Revotech IP camera.   Info    Always keep your device with the latest FW - Upgrading firmware on 2N LiftIP  Minimum LiftIP firmware version: 2.7.6 - https://www.2n.com/en_GB/products/elevator-systems/2n-liftip-2#tab-2    * This parameter can be set via the voice menu (incoming call to 2N LiftIP unit). ** This parameter can only be set via the 2N LiftIP Service Tool. A list of all parameters that can be configured can be seen in the manual: Programming Function Survey   Please ensure that the IP phone is capable of receiving a video stream from an IP camera and that there is ample internet bandwidth for a video and audio call. You can verify with the interoperability manual here: https://wiki.2n.com/hip/inte/latest/en/2-phones    Please keep in mind that if you will disable confirmation for alarm calls, then you are doing this at your own risk as there is no human interaction!                1) Connection to 2N LiftIP  2) How to set the alarm call destination  3) How to set the video stream from the Revotech camera  4) Setting of the Revotech camera       1) Connection to 2N LiftIP   Connect to your 2N LiftIP unit using 2N LiftIP Service Tool which you can download - here  It is necessary to use the 2N LiftIP Service Tool, as VoIP parameters can't be set via the voice menu (incoming call to 2N LiftIP)  You can connect directly by choosing TCP and filling in the correct IP address, Port and PasswordIf you don't know the IP address, please use the FAQ - How to get IP address of lift communicator 2N LiftIP.If you need to set Static IP address or DHCP please use this FAQ - Setting up static IP address on 2N LiftIP Press Connect:            2) How to set the alarm call destination   Go to Configuration - Parameters - Alarm Call -> and set following parameters: 011 =* IP address of your IP phone - in our example we use "192.168.50.160"018 =* Count of automatic dialling cycles for ALARM (011-016) * - when the destination doesn't pickup, it calls again depending on the count of cycles you set 111 =* Alarm call memory confirmation mode - defines how the call is confirmed after pick-upx1x = Alarm button (1-6) xx1 = Type of confirmation  1 = with DTMF confirmation (1)  2 = with pick-up confirmation (for GSM/UMTS/VoIP only) - no confirmation, just pick-up the handset  3 = CPC Antenna  4 = CPC Kone  5 = P100  6 = DTMF auto detection (CPC Antenna/P100)  7 = CPC Antenna 2N ext  8 = CPC Kone 2N ext  9 = P100 2N ext  You can find all parameters in the Programming Function Survey Don't forget to click on Save to device    Now your 2N LiftIP is ready to make a call to your IP phone.         3) How to set the video stream from the Revotech camera   Go to Configuration - Parameters - RTSP Settings -> Set the following parameters: 1120 = RTSP address of the Revotech camera in the LAN - in this example: rtsp://192.168.50.207 is used1121 = user name for the web interface of the camera1122 = password for the web interface of the camera Don't forget to click Save to device:  Other possibilities of the Revotech stream address: rtsp://:8554/cam0/h264 rtsp://:8554/ch0_0.264 rtsp://:8554/live1.264         4) Setting of the Revotech camera   Better to set lower parameters of the video stream under the section Video Stream in the web interface of the Revotech camera - example:

Question 22

SMS programming - How to configure 2N Lift8 over SMS messages

Accepted Answer

Info   This FAQ describes how you can configure 2N Lift8 via SMS messages. You will learn commands which you can use for SMS configuration and also possible responds to this commands.     Configuration SMS messages Below you can find list of possible SMS configuration commands for 2N Lift8. In list below, you can see exact format of available messages. You can use up to 5x160 characters per SMS message as 2N Lift8 supports long SMS messages.  Configuration:L8  CNF   12345 011=00420222222222 012=00420111111111 (You can use any available parameter from parameter chart)  Put 2N Lift8 into the factory default:L8  DEF  12345  Restart:L8   RST  12345    Possible responses  Confirmation messages L8  CNF  OK - configuration was applied L8  DEF  OK - reset to factory default was successful L8  SET  OK - switch of profile was successful L8  RST  OK - restart of the device was successful     Error messages L8 ERR Invalid Message -If L8 sign is missing or is different (L2, L4 WHATEVER ELSE) L8 ERR Unknown Command -If another command then CNF, DEF, SET a RST was applied (DFE FNC ETC ...) L8 ERR Invalid Password - Incorrect password for programming (default is 12345) L8 ERR Invalid Parameters - releated to CNF and SET. L8 ERR Invalid Syntax -Syntax error, when there are some spaces or chars where shouldn’t be L8 ERR Does not Respond - doesn’t answer the call after 60 sec- when the call is answered but doesn’t react for CPC programming- hang up during programming- doesnt react on WRITE_START, WRITE_CONFIRM, or CRC_REQUEST

Question 23

Static-IP-address-How-to-set-up-static-IP-address-on-2N-Lift8

Accepted Answer

Info   This FAQ describe how to set up DHCP or static IP address on the 2N Lift8 system. the must is to have 2N Lift8 VoIP module installed in the central unit. For setting you will need service tool 2N Lift8 Service Tool. This tool provides all setting of the system, enabling/disabling DHCP. As factory default DHCP client is ON.    How to get IP address If 2N Lift8 is connected to a network with DHCP server, then IP address will be assigned automatically. IP address can be find out by the service tool or via voice menu. Option with voice menu works only if the device is already configured and you know the number, where you can call to get to the voice menu. Also it is possible to use 2N Lift8 Audio Unit - Machine Room to enter the voice menu. Voice menu: after establishing connection with the central unit press 9 (service menu) and then press 3. Then all the service data including IP address will be read.2N Lift8 Tool: after interconnection with the central unit via USB cabel and establishing connection with the device, you can see the status of the device and its IP address on the right side of the service tool.   Switching between DHCP and static IP address and IP address setting with service tool As first is necessary to connect device with USB cable to your PC. Open service tool 2N Lift8 Service Tool and select Device-Connect device. Then go to Network setting: 1100 - Enable DHCP client -> enable/disable DHCP assignment of IP address1101 - 1104 IP address setting, subnet mask, default gateway and DNS server setting, in case that DHCP client is disabled.rest of parameters in this section are for SIP registration when existing account is available (VoIP provider, IP PBX...)     I can't see VoIP setting   In case you cannot see VoIP setting, check that filter "Favourites" is disabled:

Question 24

Unit share - Is it possible to share one Machine room unit for more shafts?

Accepted Answer

Yes, you can share one Machine room audio unit for up to 8 shafts. Right-hand group of 8 jumpers: address setting. If the machine room is shared by multiple lifts, you can use one audio unit and set more addresses with the available jumpers. This is impossible with other types of audio units! Example: If the machine room audio unit is shared by shaft number 2, 4 and 6, then you have to put each from 3 jumpers into the address setting field according to the number of the shared shafts.

Question 25

Upgrading-firmware-on-2N-LiftIP

Accepted Answer

Info   This FAQ briefly describes how to make FW upgrade of lift communicator 2N LiftIP. Upgrade is made via 2N LiftIP Service tool, which is configuration software for the device. FW is always part of service tool, therefore it is necessary to have the latest version of the software. Current version is always available on website www.2n.com    Connection to the device Open 2N LiftIP Service tool and on the toolbar on top choose Device->Connect device.    Now connect to the device, if you don't know IP address, then use FAQ Acquiring-IP-address-of-lift-communicator-2\N-LiftIP. Fill in IP address of the device, password (default is 2n) and click on connect.      FW upgrade of communicator 2N LiftIP  Now go to section Device->Upgrade and choose desired version of FW. Then click on Upgrade. Now device will be upgraded.

Question 26

Upgrading splitter from 1.x.x to 2x.x on Lift 8

Accepted Answer

Set the splitters to odd addresses (lift/shaft number) for 1.x.x to 2.x.x upgrade as even addresses cannot be upgraded.   Example: First upgrade the odd address splitters. Then disconnect these splitters and change the even address splitters to odd ones. After upgrade, change the odd addresses back to even ones.

Question 27

volume-control-how-to-increase-or-decrease-volume-of-2n-lift8-car-unit

Accepted Answer

Info   This FAQ briefly describes how to increase/decrease volume on 2N Lift8 car unit in proper way without damaging it. Below you will find a few brief steps with photos which illustrates the process.    Loosen the 4 screws marked in the picture below. It is not necessary to release them!     Once the screws are loosen, you can move the front plastic plate in way that screw heads will move to the bigger holes as you can see in picture below. After that you can remove the front plate.     Once the front plate is removed, you will gain access to the potentionmeter which is marked on the picture below. With help of screwdriver you can regulate volume of the car unit. Please be careful with the screwdriver in order to not damage the PCB.

List of Faqs