2N® Call Center
Call Centre for Elevators a software solution for the comprehensive management of emergency elevator communicators. The software will even allow you to handle alarms and control calls. You get not only a detailed overview of all your calls from the elevator, but the option to archive them or export the data e.g. for customer reports preparation.
- Management of control and alarm calls
- Without additional hardware
- Support for CPC and P100 protocols
- About
- Technical area
- Accessories
- SW Applications
- Sales Area
About
Features & Benefits
-
Management of control and alarm callsMake use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.
-
Without additional hardware2N® Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.
-
Support for CPC and P100 protocolsThanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.
-
Remote monitoring and controlYou get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.
-
Integrated VoIP phoneUse the integrated VoIP phone for handling alarm calls.
-
Control and alarm call monitoringBeing monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.
-
Lift cabin view-portUse the camera module to have visual information from lift cabin.
-
Well-arranged graphical displayOur application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.
-
VoIP communicationAll voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.
-
User rights managementEach lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
-
A complete SW suiteIn addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.
Show more
Technical Specification
| Recommended hardware requirements | |
| OS: | Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard |
| CPU: | Intel Quad Core i7 processor 3.4GHz equivalent |
| RAM: | 16GB |
| HDD: | 500GB |
| LAN: | Gigabit Ethernet (GLAN) |
| Other | Dedicated sound card (essential!), Dedicated graphics card |
| 2N® Lift8 Server | |
| For installation, at least 250MB of free space on the disk is needed. | |
| VoIP telephone service accounts | |
Show more
Typical Usage
Technical area 
Case Study
Example of Typical Connection
Technical Specification
| Recommended hardware requirements | |
| OS: | Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard |
| CPU: | Intel Quad Core i7 processor 3.4GHz equivalent |
| RAM: | 16GB |
| HDD: | 500GB |
| LAN: | Gigabit Ethernet (GLAN) |
| Other | Dedicated sound card (essential!), Dedicated graphics card |
| 2N® Lift8 Server | |
| For installation, at least 250MB of free space on the disk is needed. | |
| VoIP telephone service accounts | |
Show more
Register for Technical Training
View our sales training courses. Choose the one that suits you best.
See more Sales Area
Request information Selling Propositions
- Management of control and alarm callsMake use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.
- Without additional hardware2N® Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.
- Support for CPC and P100 protocolsThanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.
- Remote monitoring and controlYou get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.
- Integrated VoIP phoneUse the integrated VoIP phone for handling alarm calls.
- Control and alarm call monitoringBeing monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.
- Lift cabin view-portUse the camera module to have visual information from lift cabin.
- Well-arranged graphical displayOur application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.
- VoIP communicationAll voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.
- User rights managementEach lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
- A complete SW suiteIn addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.
Show more
Technical Specification
| Recommended hardware requirements | |
| OS: | Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard |
| CPU: | Intel Quad Core i7 processor 3.4GHz equivalent |
| RAM: | 16GB |
| HDD: | 500GB |
| LAN: | Gigabit Ethernet (GLAN) |
| Other | Dedicated sound card (essential!), Dedicated graphics card |
| 2N® Lift8 Server | |
| For installation, at least 250MB of free space on the disk is needed. | |
| VoIP telephone service accounts | |
Show more
