Direct call - How to set up a 2N IP Handset for a direct SIP call (without PBX) and how to open door

This FAQ describes how to set up 2N IP Handset for a direct SIP call with 2N IP Intercom, including opening door by a DTMF code. Configuration a) Incoming call on the other side we set the SIP address of the 2N IP Handset device as a contact (in our example "sip:192.168.50.16") b) Outgoing call in the 2N IP Handset´s web interface go to the Function Key section, where we select the same-named Function Key tab according to the Key column we select the button we want to use to dial the contact (here usually DSS Key 1; see the second image below), in the Type column we select the Memory Key, in the Name column we can name the contact, then enter the IP address of the called device in the Value column (in our example "192.168.50.156") and select Intercom in the Subtype column; we can ignore the "Line" column (as well as the "PickUp Number") finally, save the changes by clicking the Apply button - everything is shown in the image here: Tip Under the "lock" key (DSS Key 2) you can save the DTMF code that will be sent during the call when the key is pressed(for example, to open the door, as it is possible in connection with the 2N IP Intercom - therefore 00 * is already preset here): on the Speed Dial List card we can similarly program the "DSS Key 1" (other than in the case of "Functions Keys") to "DSS Key 0" button Calling a) Incoming call the call is answered by picking up the handset from the base and ended by hanging it up b) Outgoing call to dial a contact stored under a certain button, press the given key briefly(in the case of a call via the number keys, keep it pressed until the given station is dialled (approximately 2 seconds))

Direct call without SIP Proxy registration

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. 2N IP Intercom is capable of making direct IP calls without the need of registration to SIP Proxy (PBX), using Device ID (2N devices) or IP address (any SIP device). Registration to SIP Proxy is described in this article: SIP Proxy registration Prerequisites 2N IP Intercom with the latest firmware,no additional license is required.Another SIP device to be called.(2N Answering unit / 2N IP Intercom / 3rd party SIP device)Be sure, it is capable to receive the call. Click here for instructions for firmware 3.0 and newer. Read more about the differences in long-term support and active track 2N OS. Firmware 2.50 and older (LTS) Basic calling configuration Click on the part according to what device you would like to call. 2N Answering unit or 2N IP Intercom Call features are disabled by default.Go to the calling and also called device web interface, section Calling - Local Calls - Configuration and enable the feature. Ensure that all devices in your network operate in the same mode, configured via Calling > Local Calls > Configuration > Network Identification > Local Calls Compatibility Mode For networks with legacy devices, such as 2N Indoor Touch, the Local Calls Compatibility Mode must always be enabled. This mode is exclusive and doesn't allow calling with devices in a different mode. By default this parameter is disabled that means that: SIPS and SRTP are now enforced for Local Calls after a factory reset. Assign the called device to the user.You can use the inbuilt scanner or set the user manually. Using inbuilt scanner Go to the calling device web interface, section Directory - Users and click the Find Device button. Select the devices and click the Add button. Set the user manually Go to the calling device web interface, section Directory - Usersand open the existing user or create a new one by clicking the Add User button. Find the part User Phone Numbers and fill in the first Phone Number in format device:DeviceID. In default, Device ID is in format Model-SN, e.g. 2NIndoorView-5412345678. In the called device, you can adjust it in section Calling - Local Calls - Configuration. If you wish to start the call by pressing the button, you need to assign the user to the button in section Calling - Dialing - Quick Dial Buttons. any SIP device (2N and also 3rd party) Call features are disabled from default.Go to the 2N calling device web interface, section Calling - SIP 1 - Configuration and enable the feature.Ensure enabling calling also in the called device. Set the user Go to the 2N calling device web interface, section Directory - Usersand open the existing user or create a new one by clicking the Add User button. Find the part User Phone Numbers and fill in the first Phone Number in format sip:IPaddress (e.g. sip:192.168.1.101).IPaddress is IP address of the called device. If it is under SIP Proxy and there is no SIP Proxy registration, you can use also format sip:extension@IPorDomain (e.g. sip:100@192.168.1.1). If you wish to start the call by pressing the button, you need to assign the user to the button in section Calling - Dialing - Quick Dial Buttons. Calling more devices You can set more devices to the user and call the next device if the previous one is busy. You can also assign a deputy user (with another 3 devices) to ensure answering call even if you are busy at all three phone numbers. If you need to call the devices at once, enable parameter Group call to next number. Alternatively, you can make multiple users with one or more phone numbers and assign them all to one button. Firmware 3.0 and newer Basic calling configuration Click on the part according to what device you would like to call. 2N Answering unit or 2N IP Intercom Call features are disabled by default.Go to the calling and also called device web interface, section Calling - Local Calls - Configuration and enable the feature. Ensure that all devices in your network operate in the same mode, configured via Calling > Local Calls > Configuration > Identification in network > Local Calls Compatibility Mode For networks with legacy devices, such as 2N Indoor Touch, the Local Calls Compatibility Mode must always be enabled. This mode is exclusive and doesn't allow calling with devices in a different mode. By default this parameter is disabled that means that: SIPS and SRTP are now enforced for Local Calls after a factory reset. Assign the called device to the user.You can use the inbuilt scanner or set the user manually. Using inbuilt scanner Go to the calling device web interface, section Directory and click the Add local device button. Select the devices and click the Add to directory button. Set the user manually Go to the calling device web interface, section Directoryand open the existing user or create a new one by clicking the Add record button. Find the part User Phone Numbers and fill in the first Phone Number in format device:DeviceID. In default, Device ID is in format Model-SN, e.g. 2NIndoorView-5412345678. In the called device, you can adjust it in the section Calling - Local Calls - Configuration. If you wish to start the call by pressing the button, you need to assign the user to the button in section Calling - Dialing - Quick Dial Buttons. any SIP device (2N and also 3rd party) Call features are disabled from default.Go to the 2N calling device web interface, section Calling - SIP 1 - Configuration and enable the feature.Ensure enabling calling also in the called device. Set the user Go to the 2N calling device web interface, section Directoryand open the existing user or create a new one by clicking the Add record button. Find the part User Phone Numbers and fill in the first Phone Number in format sip:IPaddress (e.g. sip:192.168.1.101).IPaddress is IP address of the called device. If it is under SIP Proxy and there is no SIP Proxy registration, you can use also format sip:extension@IPorDomain (e.g. sip:100@192.168.1.1). If you wish to start the call by pressing the button, you need to assign the user to the button in section Calling - Dialing - Quick Dial Buttons. Calling more devices You can set more devices to the user and call the next device if the previous one is busy. You can also assign a deputy user (with another 3 devices) to ensure answering call even if you are busy at all three phone numbers. If you need to call the devices at once, enable the parameter Call together with next. Alternatively, you can make multiple users with one or more phone numbers and assign them all to one button.

Factory reset - How to reset the settings of 2N IP Handset to the factory values

This FAQ describes how to reset the settings to the factory defaults on the 2N IP Handset device. If you forget the password to the web interface of 2N IP Handset, you need to perform a hardware factory reset. Hardware procedure start with the device turned OFF power up the device press # on the keypad when red flashes in the sequence orange - green - red on the back of the IP Handset. LED then turns off, wait for it to flash red again and on the keypad enter *#168*#168 if done correctly, in few moments LED will flash again in the sequence orange - green - red , IP Handset will boot and will be reset to default values. If your 2N IP Handset does not show LED sequence as described in previous part, try alternative solution (may happen on different firmware version): start with the device turned OFF power up the device wait until the LED on the back start flashing red & immediately press # on the keypad the LED should now turn yellow > please wait for 10 seconds on the keypad enter *#168*#168 wait until the LED turns red restart the phone by unplugging it from the power source after powering it on again, default parameters should be restored Software procedure in the web interface of the 2N IP Handset device go to the System section, to the Configurations tab and then Reset Phone paragraph,where you click on the Reset button and then confirm the action by clicking on OK - see the picture below: in the web interface, you will then see the restart status of the phone when the LED on the device will be red for a given time - as soon as it lights up green, the device can be used again Info After the reset, it will: login "admin" and password "2n" IP address - assigned by DHCP server (address will be reported by the device if you hold down the "#" button) DTMF-code under the lock button 00* dial without registered (peer-to-peer call) enabled Date of release: 05.09.2024 Used devices in manual: 2N IP Handset

Register a 2N IP Handset to My2N or another PBX / proxy server

CONFIGURATION We add 2N IP Handset within the My2N account (how to create a My2N account as a 3rd-party device Info As it is not a standard intercom or 2N answering unit, the device can only be added to My2N as a "3rd-party" device, and its use by the 2N Mobile Video cloud service is thus charged. In the detail of the My2N device you will then have SIP registration data for entering into the web interface of the 2N IP Handset device. In the web interface of the 2N IP Handset device go to the Line section and you will immediately get to the SIP tab, where you fill in (see the picture below) in the category Register Settings:Username - number given by the PBX (9691147035 in the example below)Authenticate User - ID used for authentication against the proxy (same as username with My2N)Authentication password - password provided by the proxySIP Server 1:Server Address - proxy server address (proxy-200.my2n.com in the example)Server Port is 5060 and transport protocol TCP. At the top right check the Activate box under the Register settings and click Apply at the bottom of the page to save the settings. Line Staus will then show us whether the device is successfully registered - see the picture above (Registered). The 2N IP Handset has two SIP accounts, and can thus be registered (and make or receive calls) simultaneously at two exchanges - switchable at the top next tothe Line parameter. CALLING In the Value field we fill in the contact of the called party given by that PBX (e.g. 9691143791) and select the given SIP account in the Line field, which we registered to the PBX - see the picture below: Info SIP account, which will be used for the call can't be chosen directly on the device.

Reporting a technical problem with 2N IP Handset device (firmware, reset, backup, trace, logs)

This FAQ describes what to do in case of technical problems with the 2N IP Handset. 1) Firmware always have the current firmware version on the device - you can perform the update in the web interface in the System section and the Upgrade tab (see the picture below) a) by clicking on the Select button we select the file with the given version from the local storage and then perform the upgrade by clicking on the Upgrade buttonb) by clicking on the Upgrade button in the Firmware Information section we can update the device online (if a new software version is detected)- see the purple box in the picture below the device will restart automatically after the update file has been successfully uploaded in the "Upgrade" tab we can also see the current firmware version - see the green box on the image below 2) Configuration initialisation we reset the device to factory values ("factory reset") and try to set the required functions again 3) Configuration backup send us the downloaded configuration from the device - in the web interface go to the System section and to the Configurations tab and in the Export Configurations section we see three options how to back up the configuration (see picture below) so right-click on the third, last, line and download the configuration file in XML format 4) Network trace in the web interface go to the System section, the Tools tab and the Web Capture section and click the Start button (see the image below and the green box) - the file will start to be downloaded - do not interrupt the process start a problematic action using network communication (typically a call or registration to the PBX / proxy server) and after its termination or the affected error, click the stop button, which ends the download and the desired PCAP file is automatically saved locally 5) System logs can only be saved externally in the web interface of the device go to the System section, to the Tools tab and the first paragraph is Syslog, where you check Enable Syslog then fill in the server address where the logs will be uploaded, the port (default is 514) and the APP Log Level, or message level,which will be logged (Debug / Information / Warning / Error), when the Debug level records everything, on the other hand Error at least ("only" errors) we will start the upload by clicking on the Apply button - see the picture below: Tip As the Syslog server enter the IP address of your PC, where you install and run e.g. the Syslog Watcher program, and after clicking on Start the logs will start to load automatically and you can then export them directly to a file.