Question 1

2N 2Wire - Installation and Configuration

Accepted Answer

2N 2Wire is a set of two convertor units that lets you connect any IP device installed at locations with no IP infrastructure to your network. Connect the device, such as an IP intercom, to one unit and a switch to the other unit. Then connect both convertor units to each other using the existing analogue wiring. This will transmit audio and video as well as supply power.   Prerequisites  2N 2Wire(2 pieces of 2N 2Wire converter units and 1 power supply adapter)  Specifications: Speed: 10/100 Base T, half/full duplex, auto-negotiationIEEE 802.3 af/at 40Watt Compliant PoE+Cable Type: 2Wire, Cat 5e., Cat 6. or similarImpedance: 25Ω to 100ΩTransmit Coverage: Typical 720ft (220m) @ Cat6 with PoE at far end; up to 2460ft (750m) possible; depends on wiring and interference      Product features  Using legacy analog 2 wire cabling for IP intercom connection including PoE power supply  Easy configuration, no IP address and network setup required, plug&play  Powering the IP-connected devices via PoE is possible up to a distance of 220m, twice the maximum Ethernet specification cable length.  You can connect up to 2 pairs of 2N 2Wire convertor units to a single switch. This means you can connect an intercom to several indoor stations as well as an IP camera.The pairing procedure must be proceeded first.    Basic installation      Install 2N 2Wire leader unit where your Ethernet cable ends and 2 wire cabling begins, plug in them.Do not connect 2N 2Wire units to PoE ports. If you don't have any non-PoE ports available, make sure to disable PoE on the port you're going to connect 2N 2Wire to.    Install 2N 2Wire follower unit where you need to convert 2 wire cable back to Ethernet at a remote location. Please observe polarity of the 2 wires. Connect the provided power supply to the leader unit.  Either of the units can be leader or follower.Leader unit is the one with connected power supply while follower is powered via 2 wires.  Blue Power LED indicators should indicate that both units are powered.      Use case scenarios  Single leader & Single follower      This is the simplest configuration and works straight out of the box.Just make sure you connect the 2 wires correctly to each adapter. Positive to positive & negative to negative.      Single leader & multiple followers This works straight out of the box as well.Multiple followers can be wired into a single leader, max. 3 followers can be connected to a leader.Again make sure to connect the 2 wire correctly to each adapter. Positive to positive & negative to negative.      Multiple leaders & Multiple followers If this configuration is required and you are installing multiple leader adapters on to a single network, it is very important to perform the pairing procedure (described below the pictures),otherwise you may experience network conflict issues.        The pairing procedure All units are in join mode. They will find each other and establish basic level encrypted communication.To use more leaders in the same network, we must return the units to an un-joined mode and then join them again.In case of adding another unit (e.g. as a replacement), you must repeat all the procedure again.Un-joining mode  Connect the power supply to the leader and connect the follower via the 2 wire connection.Do not connect them to the network or the IP device yet.Press and hold the ‘Grp’ button for 10 seconds, until you see all lights on the adapter go off.Then you should see only the power light illuminated.   Joining modeIn a single leader & single follower joining scenario, it doesn't matter which unit you put into this mode first.If you have multiple followers connected to a single leader, then you must connect all followers via the 2Wire connection to the leader first, then run individual joining procedures for each connected follower. To do this you must initiate the joining mode on the leader first and then the first follower. Then repeat this for each follower connected to the leader.         Connect the power supply to the leader and connect the follower via the 2 wire connection.Do not connect them to the network or the IP device yet.Press and hold the ‘Grp’ button for 2 seconds.After release, the ‘PoE’ light will begin steadily blinkingletting you know that the adapter is in ‘seek’ mode and is looking for another adapter to pair to.Once an adapter has found another adapter to pair to the ‘TWP LED’ will become static, letting you know pairing is complete.

Question 2

2N IP Eye issue - How to enable 2N IP Eye in Windows firewall?

Accepted Answer

If you have installed 2N IP Eye software in your computer and you can not see a popup window (with video from 2N IP Intercoms) at the time of an incoming call, the problem most likely resides in the firewall settings of your computer. In your Windows installation, go to section "Control Panel -> Windows Firewall" and click on "Advanced settings" as shown in the picture below.  On the left side of this window choose "Inbound Rules" and in the list of programs find 2N IP Eye. If there is a red icon, 2N IP Eye application is blocked by firewall and you have to change it manually.  So make a double click on this "Rule" and in "General" tab set the parameter Action to "Allow the connection". Then confirm those changes by "OK" button.  Do this change for both 2N® IP Eye rules. Then you should see that the icon changed according to the picture below.   As a last step do not forget to restart your computer! Otherwise the changes may not apply.  Now the Windows firewall is set properly and 2N IP Eye window should popup without any problems.

Question 3

2N IP intercoms, Access Units, IP audio units - Firmware upgrade

Accepted Answer

We always recommend having the latest firmware on your devices.  This article will guide you through the upgrade procedure,  even if you currently have a very old version.    The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Prerequisities 2N OS device (IP intercom, answering unit, or access unit) Internet connectivity for the 2N OS device in case of the online upgrade method   Feature properties The firmware upgrade does not delete your current configuration, but we recommend saving a backup configuration before starting. However, the process updates the configuration, which may render it incompatible with previous firmware versions.  You can select from online and offline upgrade method. 2N OS device also checks the firmware file to prevent upload of a wrong or corrupted file.     Click here for instructions for firmware 3.0 and newer. Read more about the differences in long-term support and active track 2N OS.   Firmware 2.50 and older (LTS) Configuration backup Configuration backups from version 2.45.x and higher are incompatible with 2.44.x and lower. We recommend saving a backup configuration file before each upgrade. You can proceed it in System - Maintenance.    Online upgrade method 2N OS device can download the right latest firmware file by itself.Just go to System - Maintenance and click on Upgrade Now button when the interom says that a new version is available.In case the current firmware is too old, it will upgrade the intercom to the next "intermediary" version. Use this procedure multiple times until the interface informs you that you are running the latest firmware version.In case you do not have Internet connection, follow the steps for offline upgrade.    You can read release notes here. Click on Proceed to start the upgrade.    2N OS device will automatically get restarted and new firmware will then be available. The whole update process takes less than a minute.  Offline upgrade method Depending on which 2N OS device model you have, please follow one of these sequences: For IP Force, IP Safety and IP Vario:-> 1.11.0 -> 1.16.1 -> 2.5.0 -> 2.9.1 -> 2.15.2 -> 2.17.1 -> 2.18.1 -> 2.31.1 -> 2.39.2 -> 2.44.0 -> the latest oneFor IP Style, IP Verso 2.0, IP Force 2.0 and IP One:-> 1.11.0 -> 1.16.1 -> 2.5.0 -> 2.9.1 -> 2.15.2 -> 2.17.1 -> 2.18.1 -> 2.31.1 -> 2.39.2 -> 2.42.0 -> the latest oneFor all other 2N OS device models:-> 1.11.0 -> 1.16.1 -> 2.5.0 -> 2.9.1 -> 2.15.2 -> 2.17.1 -> 2.18.1 -> 2.31.1 -> 2.39.2 -> the latest one All intermediary firmware versions for each 2N OS device can be downloaded here: 2N IP intercoms IP Vario, IP Safety, IP ForceIP Verso, IP Solo, LTE VersoIP Audio KitIP BaseIP UniIP Video KitIP OneSentrioIP StyleIP Verso 2.0 2N Access Units Access UnitAccess Unit 2.0Access Unit MAccess Unit QR 2N answering units ClipIndoor CompactIndoor TalkIndoor ViewIndoor View WiFi 2N IP audio units SIP Speaker HornSIP Speaker, SIP Converter  Then use the offline upgrade method guided below.When you are on the last intermediary version, you can use the online upgrade method mentioned later as well.Please note that some intercoms were launched later and thus some older firmware versions may not exist for them. Simply continue with the next higher version than it currently has. Go to System - Maintenance and click on Upgrade Firmware button.    Select the firmware file and start the upgrade.    The intercom will automatically get restarted and new firmware will then be available. The whole update process takes less than a minute.        Downgrade firmware If needed, it is possible to downgrade the firmware version to the lower one by uploading the older firmware file. In version 2.24, the Directory structure was changed and downgrading from versions 2.24 and above to versions lower than 2.24 will delete your Directory. Downgrading from versions 2.x to versions 1.x is not supported. If you downgrade the firmware on new devices with Axis ARPTEC processor (e.g. IP Style, IP Verso 2.0, IP One, IP Force 2.0), it will delete the current configuration.    Firmware 3.0 and newer Configuration backup Configuration backups from version 2.45.x and higher are incompatible with 2.44.x and lower. We recommend saving a backup configuration file before each upgrade. You can proceed it in System - Maintenance.    Online upgrade method 2N OS device can download the right latest firmware file by itself.Just go to System - Maintenance and click on Update button when the interom says that a new version is available.In case the current firmware is too old, it will upgrade the intercom to the next "intermediary" version. Use this procedure multiple times until the interface informs you that you are running the latest firmware version.In case you do not have Internet connection, follow the steps for offline upgrade.    You can read release notes here. Click on Update to start the upgrade.    2N OS device will automatically get restarted and new firmware will then be available. The whole update process takes less than a minute.   Offline upgrade method Depending on which 2N OS device model you have, please follow one of these sequences: For IP Force, IP Safety and IP Vario:-> 1.11.0 -> 1.16.1 -> 2.5.0 -> 2.9.1 -> 2.15.2 -> 2.17.1 -> 2.18.1 -> 2.31.1 -> 2.39.2 -> 2.44.0 -> the latest oneFor IP Style, IP Verso 2.0, IP Force 2.0 and IP One:-> 1.11.0 -> 1.16.1 -> 2.5.0 -> 2.9.1 -> 2.15.2 -> 2.17.1 -> 2.18.1 -> 2.31.1 -> 2.39.2 -> 2.42.0 -> the latest oneFor all other 2N OS device models:-> 1.11.0 -> 1.16.1 -> 2.5.0 -> 2.9.1 -> 2.15.2 -> 2.17.1 -> 2.18.1 -> 2.31.1 -> 2.39.2 -> the latest one All intermediary firmware versions for each 2N OS device can be downloaded here: 2N IP intercoms IP Vario, IP Safety, IP ForceIP Verso, IP Solo, LTE VersoIP Audio KitIP BaseIP UniIP Video KitIP OneSentrioIP StyleIP Verso 2.0 2N Access Units Access UnitAccess Unit 2.0Access Unit MAccess Unit QR 2N answering units ClipIndoor CompactIndoor TalkIndoor ViewIndoor View WiFi 2N IP audio units SIP Speaker HornSIP Speaker, SIP Converter  Then use the offline upgrade method guided later.When you are on the last intermediary version, you can use the online upgrade method mentioned later as well.Please note that some intercoms were launched later and thus some older firmware versions may not exist for them. Simply continue with the next higher version than it currently has. Go to System - Maintenance and click on Firmware upload button.    Select the firmware file and start the upgrade.    The intercom will automatically get restarted and new firmware will then be available. The whole update process takes less than a minute.     Downgrade firmware If needed, it is possible to downgrade the firmware version to the lower one by uploading the older firmware file. In version 2.24, the Directory structure was changed and downgrading from versions 2.24 and above to versions lower than 2.24 will delete your Directory. Downgrading from versions 2.x to versions 1.x is not supported. If you downgrade the firmware on new devices with Axis ARPTEC processor (e.g. IP Style, IP Verso 2.0, IP One, IP Force 2.0), it will delete the current configuration.In case the device is on firmware version 2.47 and higher, it is not possible to downgrade the firmware below version 2.47.

Question 4

2N IP Intercoms - Diagnostics and Troubleshooting

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Have you found an issue with our 2N IP Intercom? Don't worry, we will show you diagnostic tools and troubleshooting options to make everything running as expected.   Prerequisities 2N IP Intercom with the latest firmware,no additional license is required for any of mentioned step.   What you can try yourself Before contacting the technical support team (which will be described later on), you can try some few things yourself.Depending on your technical skills, you can choose from basic or advanced methods. Click here for instructions for firmware 3.0 and newer. Read more about the differences in long-term support and active track 2N OS. Firmware 2.50 and older (LTS) Basic methods Have you already restarted the device? You can proceed it also from the device web interface, System - Maintenance section.    Is there already the latest firmware? We always recommend to keep the system up-to-date. You can follow instructions in this article: 2N IP Intercoms - Firmware upgrade    Would you like to verify that the microphone and speaker are working properly?In section Services - Audio Test, let the speaker beep and the microphone pick it up .If all right, you will see the Passed test result.    You can verify the network address accessibility, for example to be sure IP Intercom can access the Internet or another device in the local network.In section System - Diagnostics you can run Ping tool, you may already use it in your computer command line.     Before contacting the technical support team, please always prepare Diagnostics package.It contains all the needed information, incl. device configuration, system logs and network traffic.Just start recording, replicate the issue, download the package.The records will be kept even if you reboot the device.      Advanced methods In system logs, you can see all the device states and processes (e.g. pressing a button, switch activation, calling answering unit).For a clear overview, go to section State - Events, where you can also filter the events.    It is also possible to download more detailed syslog file, especially for technical support purposes, in section System - Diagnostics - Syslog.This way will keep the records even if you reboot the device.When recording a Syslog for troubleshooting calls, in most cases is needed to enable Extended SIP logging. You can find it in Calling -> General Settings -> Advanced Settings -> Extended SIP Logging       Are you familiar with the network packet capturing (pcap)? Then you can start it and after replicating the issue also download here.Local Packet Capture Automatically launched upon boot upSaving into the device itself; limited buffer size, can be quickly utilizated if there is active video stream during capturing  Remote Packet Capture Manual launchingSaving into your computer via the web browser; buffer is not limited - recommended for longer capturing      In some cases can be helpful to return the device settings to the factory values. Please always backup your configuration first.You can follow instructions in this article: 2N IP Intercoms - Factory reset   Firmware 3.0 and newer Basic methods Have you already restarted the device? You can proceed it also from the device web interface, System - Maintenance section.    Is there already the latest firmware? We always recommend to keep the system up-to-date. You can follow instructions in this article: 2N IP Intercoms - Firmware upgrade    Would you like to verify that the microphone and speaker are working properly?In section Integration - Audio, let the speaker beep and the microphone pick it up .If all right, you will see the Passed test result.    You can verify the network address accessibility, for example to be sure IP Intercom can access the Internet or another device in the local network.In section System - Diagnostics you can run Ping tool, you may already use it in your computer command line.     Before contacting the technical support team, please always prepare Diagnostics package.It contains all the needed information, incl. device configuration, system logs and network traffic.Just start recording, replicate the issue, download the package.The records will be kept even if you reboot the device.      Advanced methods In system logs, you can see all the device states and processes (e.g. pressing a button, switch activation, calling answering unit).For a clear overview, go to section System - Event log, where you can also filter the events.    It is also possible to download more detailed syslog file, especially for technical support purposes, in section System - Diagnostics - Syslog capture.This way will keep the records even if you reboot the device.When recording a Syslog for troubleshooting calls, in most cases is needed to enable Extended SIP logging. You can find it in Calling -> Calls configuration -> Advanced Settings -> Extended SIP Logging      Are you familiar with the network packet capturing (pcap)? Then you can start it and after replicating the issue also download here.On-device network packet capture Automatically launched upon boot upSaving into the device itself; limited buffer size, can be quickly utilizated if there is active video stream during capturing  Network packet capture downloadManual launchingSaving into your computer via the web browser; buffer is not limited - recommended for longer capturing      In some cases can be helpful to return the device settings to the factory values. Please always backup your configuration first.You can follow instructions in this article: 2N IP Intercoms - Factory reset We are happy to help In case of any issue, feel free to contact the technical support of your local distributor or directly contact the 2N technical support team. Here are mentioned all the ways how you can contact the 2N technical support team: https://www.2n.com/support/technical-support We will be glad, if you can tell us following information for the smooth process, it will make it easier for both parties. Serial number of the devicesVersion of the firmware in the devicesProvide us the Diagnostics package from the device.We already mentioned the procedure in this article (at the end of the basic diagnostics methods).Please describe us your issue in detail to let us understand and replicate it at our side.If your issue can be clearly visible or heard eg. LED blinking, bad sound quality, please take pictures or record a video (by your phone) for us.You can attach it to the e-mail or upload it to your cloud storage (e.g. OneDrive or Google Drive) and send us just the download link. Please provide us the description of the LAN topology, NATs, IP addresses, etc.If you have an issue regarding electrical circuit, please send us a diagram of that, incl. specifications of the controlled device (lock, gate, lights etc.).

Question 5

2N IP Intercoms - External IP camera connection (Axis IP camera guide included)

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   You can add an external IP camera to the 2N IP Intercom to see second video stream e.g. during call. IP camera can be placed for example behind the front door as well as somewhere outside the building. This is very useful because you can check if the calling person is there alone, if he/she already enters the building, if there is some intruder next to him/her, etc. It is possible to specify which picture will be the first one that you see when somebody calls from the intercom – would it be a picture from internal camera or from external camera? Then you can easily switch between them. 2N IP Intercom is processing stream from external camera by itself, so SIP video call will use still the same codecs no matter what camera input is used.   Prerequisities 2N IP Intercom with the latest firmware2N IP AudioKit and 2N IP Uni are not supportedGOLD license is necessaryMore information you can find here: Model Differences and Function Licensing A supported answering unit for switching between internal and external camera during call2N Indoor Compact with the latest firmware2N Indoor Touch 2.0 with the latest firmware2N Indoor View with the latest firmwareMy2N app the latest versionMore information here: My2N platform - registration and setup of cloud calling3rd party video SIP phone IP camera providing RTSP stream Required resolution: 640 x 480 pxRequired coding format: H.264 Baseline or  MJPEGAlready tested IP cameras: 2N® IP Interoperability / IP Cameras Axis IP Camera instructions:Create a new stream profile in the camera with the following settings:H.264 Baseline or MJPEG coding format640 x 480 px resolution15 FPS frame rateBitrate limited to 5Mbps Use the following address to obtain the stream: rtsp://CAMERA-IP/axis-media/media.amp?streamprofile=PROFILE-NAME      Adding external IP camera to 2N IP Intercom Go to 2N IP Intercom web interface, section Hardware - Camera - External Camera.Enable the feature.Fill in RTSP stream address in following format: rtsp://ip_camera_address/parameters (parameters depends on the connected IP camera model).Fill in the username and password if the external IP camera requires authentication.After saving, you should be able to see Camera Preview if you configured everything correctly.       Common issues you can meet:State: Connected > Unsupported resolutionReason: Resolution is higher than 640 x 480 px or not in aspect ratio 4:3       State: Network errorReason: Wrong format of RTSP stream address, e.g. invalid IP address.        State: UnauthorizedReason: Invalid username or password         Select the default video source (from internal or external camera) Still you will be able to switch between them during call.        Switch between internal and external camera during call We will show you how to enable this feature on supported answering units. 2N Indoor Compact or 2N Indoor ViewGo to the device´s web interface - Directory - Devices.Add 2N IP Intercom to the devices list and enable viewing the external camera.Then you will see the camera icon during call.      2N Indoor Touch 2.0 Go to the 2N IP Intercom web interface. In section Hardware - Switches configure the switch, you chose for the control of the cameras, parameter "Switch Mode" has to be set to "Bistable".         In section Services - Automation configure the function to switch between cameras by activating the selected switch.More information: Automation manual        Now you have to tap and hold the padlock icon during call until the 4 locks representing 4 switches in the 2N IP Intercom appear. After that, you can easily switch between the cameras by tapping on a particular switch you've used in the 2N IP Intercom configuration.     My2N app Go to the My2N platform portal - Devices section and open the IP Intercom details.In the 2N Mobile Video part enable External Camera.Then you will see the camera icon during call.        3rd party video answering unit This devices can switch between internal and external camera by sending DTMF code thanks to set automation function in 2N IP Intercom.All the procedure is described in this video:       Get RTSP stream from 2N IP Intercom You can get RTSP stream also from our 2N IP Intercom to behave as an IP camera in VMS systems.   Go to 2N IP Intercom web interface - section Services - Streaming and enable RTSP server.Generate the RTSP Stream URL and create a user account for the stream authentication.         Now you can capture the stream e.g. by VMS system or VLC Player.VLC Player - How to watch and record video from 2N IP Intercom

Question 6

2N IP Intercoms - Factory reset

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Dear customers, If needed, you can return the device to the factory settings. In case you can access the web interface (know the login password), you can backup the configuration and use the software reset with possibility to keep the network settings. Otherwise there is available the hardware reset.   The factory reset erases the licence key (if entered) as well, we recommend you to store it for entering it back after the procedure.In case of on-line installation, the device can get the license back from our license server by itself.   Prerequisites 2N IP Intercom with the latest firmware if possible(especially in case of software reset)   Software reset Click here for firmware 3.0 and newer. Read more about the differences in long-term support and active track 2N OS. Firmware 2.50 and older (LTS) At first backup your configuration in IP Intercom web interface, section System - Maintenance.    Now on the same place click on Reset Configuration button and confirm it, you can choose if keep the network settings.The procedure is completed in a while and you are asked for the new login password.       Firmware 3.0 and newer At first backup your configuration in IP Intercom web interface, section System - Maintenance.    Now on the same place click on Reset Configuration button and confirm it, you can choose if keep the network settings.The procedure is completed in a while and you are asked for the new login password.   Hardware reset Please click on the part (model) you are interested in and it will be displayed for you.    2N IP Audio/Video Kit Press and hold the RESET button.     Watch and hear (if connected speaker) this LED / beep sequence   approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds__  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _🔈 )🔈 ))🔈 )))🔈 ))))  Release the RESET button immediately when the last step starts (when you hear 4 beeps).If pressed longer till finishing boot, then factory reset is not proceeded.        2N IP Base Press and hold the RESET button.   Watch and hear this LED / beep sequenceapprox. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds__  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _🔈 )🔈 ))🔈 )))🔈 ))))  Release the RESET button immediately when the last step starts (when you hear 4 beeps).If pressed longer till finishing boot, then factory reset is not proceeded.      2N IP Force/Safety The procedure depends on version of PCB, you can find this information here:    PCB version 555v5 (the actual procedure) Press and hold the RESET button.   Watch and hear this LED / beep sequence approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds__  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _🔈 )🔈 ))🔈 )))🔈 ))))  Release the RESET button immediately when the last step starts (when you hear 4 beeps).If pressed longer till finishing boot, then factory reset is not proceeded.      PCB version 555v4 and 555v3 Press and hold the SW1 button.Wait for the first sound signalization and then release the button.     PCB version 555v2 Disconnect the device from the power supply. Move the short-circuit jumper on connector X6 into the Default setup position.                   Reconnect the power supply and wait for the signalling sound.  Disconnect the device from the power supply.   Move the short-circuit jumper on connector X6 into the Normal operation position.             Reconnect the power supply.        2N IP One  Disconnect the device from the power supply.  Press and hold the CONTROL button.    Connect the device to the power supply.  Keep holding the button for a few seconds and then release it.       2N IP Solo Press and hold the RESET button.    Watch and hear this LED / beep sequence approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds__  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _🔈 )🔈 ))🔈 )))🔈 ))))  Release the RESET button immediately when the last step starts (when you hear 4 beeps).If pressed longer till finishing boot, then factory reset is not proceeded.        2N IP Style  Disconnect the device from the power supply.  Press and hold the CONTROL button.    Connect the device to the power supply.  Keep holding the button for a few seconds and then release it.      2N IP Vario The procedure depends on version of PCB, you can find this information here:      PCB version 535v8 (the actual procedure) Press and hold the RESET button.    Watch and hear this LED / beep sequence approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds__  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _🔈 )🔈 ))🔈 )))🔈 ))))  Release the RESET button immediately when the last step starts (when you hear 4 beeps).If pressed longer till finishing boot, then factory reset is not proceeded.   PCB version 535v5, 535v2, 535v1, 530v2  Switch 2N  IP Vario off.   Connect the jumper into the resetting (default setting) position(put the display switch into the F_RES position in the display-equipped models with 535v1 and 535v2 board versions).     Switch 2N  IP Vario on and wait for the start signalling sound.   Switch 2N  IP Vario off.   Remove the jumper from the resetting (default setting) position(put the display switch into the NORMAL position in the display-equipped models with 535v1 and 535v2 board versions).     Switch 2N  IP Vario on.          2N IP Verso Press and hold the RESET button.    Watch and hear this LED / beep sequence approx. 15 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 secondsapprox. 3 seconds__  _     __  ___  _     __  ___  _     __  ___  _     __  ___  _     __  _🔈 )🔈 ))🔈 )))🔈 ))))  Release the RESET button immediately when the last step starts (when you hear 4 beeps).If pressed longer till finishing boot, then factory reset is not proceeded.        2N IP Verso 2.0  Disconnect the device from the power supply.  Press and hold the DEFAULT button.     Connect the device to the power supply.  Keep holding the button for a few seconds and then release it.          2N IP Uni Press and hold the RESET button for more than 20 seconds (eventually for 40 seconds if there is firmware 2.19 and older).

Question 7

2N IP Intercoms - How to add user access credentials

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   This FAQ describes how to add access credentials to 2N IP intercoms and Access Units. These scenarios can be used on following devices:  2N IP Verso  2N IP Vario  2N IP Base  2N IP Force  2N IP Style  2N Access Unit  2N Access Unit 2.0  2N Access Unit M     RFID card access To add a new RFID card to the unit, you need to first find the ID of the card. Please put the card on the reader and then see the unit's log in Status -> Events. You will see the event "CardEntered", you need to see the "uid" parameter. Scroll to the right and copy it:   Now please go to Directory -> Users. You can either create a new user (1) or edit an existing one (2):  In User details, go to User Cards and paste the card ID here:  Now the RFID card access has been created.   Saving a new RFID card's ID can be also done with 2N USB RFID reader. A driver is needed for this device, more info is here. When the driver is installed, you can start scanning from the reader by clicking the button next to the field for Card ID.       Fingerprint access To setup a fingerprint access, go to Directory -> Users -> select User -> User Fingerprints -> click on one of the highlighted buttons. Left one is for assignment via 2N External Fingerprint reader. Right one is for assignment via reader module mounted on a unit:  Now select the finger you want to use and click Scan Finger:  Now you need to scan it 3 times and save it:  Now you can choose what this fingerprint will be used for by clicking on the highlighted button:  By default, Open door option is selected. Silent Alarm option is for triggering a silent alarm when this finger is scanned. F1 and F2 Automation option is for use in Automation scenarios. After you set the correct function, click Save and Quit.   PIN code access There are several ways of adding a PIN code access to the device:  1) The PIN code is associated with the respective Switch In this case, when the correct PIN is entered, unit will not show which User activated the switch, it will just show that the correct PIN was entered and the switch was activated. You can set this in Hardware -> Switches -> (for example) Switch 1 -> Activation Codes. You will also need to make sure that Keypad, DTMF or Keypad only option is active. After you enter the code, click Save:    2) The PIN code is associated with a User In this case, using a PIN code will generate an Event in the unit that will inform which User's PIN code was used. In this scenario, each User has their own PIN code(s). To configure this, go to Directory -> Users -> select the User -> User Codes:  PIN Code option - this PIN code will activate a Switch that is associated with Door (in Hardware -> Switches). Good for scenarios where each User needs their own PIN code and they need to control just one Switch. Switch codes - these codes are associated with respective Switch. User can control each Switch individually and those PIN codes are associated with this User only. The fields for codes here are greyed out if the respective Switch is not enabled. You can enable a Switch in Hardware -> Switches.    QR code To be able to use QR codes for authentication, you need to first enable this function, you can do so in Services -> Access Control -> Entry rules -> QR code reading:  To create a new QR code credential, go to Directory -> Users -> select a User -> User Codes:   PIN Code - this QR code is associated with a Switch that is assigned to Door, in Hardware -> Switches section  Switch codes - these codes are associated with respective Switch  You can enter numeric code with at least 10 digits and then click the button with QR symbol next to the field for entering the code. This will show you a QR code representing the digits entered:  You can download the image with QR code with the first button. Generate button will generate a new code. Apply Code will close the window and fill in the field for the code with the last generated code.   Virtual Card For more information about Virtual Card, please refer to this manual: Virtual Card ID – What is it for and how to set it up   Bluetooth access For more information about adding a bluetooth access credential, please refer to this manual: Bluetooth, 2N® Mobile Key - Opening door with Bluetooth   License Plate Recognition For more information about adding a car's license plate as an access credential, please refer to this manual:  License Plate Recognition (LPR) – how to configure it?     2N® Access Unit - Configuration backup - How to backup configuration and how to capture a trace?   Electric output - How to set electrical outputs on 2N Access Units

Question 8

2N IP Intercoms - IP Address retrieval

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2N IP Intercoms - IP Address retrieval You have to know your intercom IP address to log in to the integrated web server. Upon purchase or factory reset, the device is set to the dynamic IP address mode – it retrieves the IP address automatically if there is a properly configured DHCP server in the LAN. If no DHCP is available, you can operate it in the static IP address mode.    You can retrieve the IP address by our 2N® Network Scanner 2N® Network Scanner - Locating 2N devices in the network   Or you can let the intercom tell you the IP address by itself (guided in this article).   Prerequisities 2N IP Intercom connected to your local network. Possibility to reboot the device.   How to retrieve the IP address by the inbuilt speaker Reboot the 2N IP Intercom (disconnect it from the power supply and reconnect again) Once the device is booted (you can hear the second sound signal), do the specific procedure within 30 seconds described later for each IP intercom model. If you miss this time period, it is necessary to reboot the device again. 2N IP Intercom reads its IP address via its inbuilt speakers.If you hear 0.0.0.0, it means the intercom has not obtained the IP address from the DHCP server(DHCP server is not available, not presented in network or does not have any free IP address to assign).    Specific procedure for each IP intercom model 2N® IP Vario press 5x the quick dial button(versions with 3 or 6 buttons - use the middle quick dial button on the right side)    2N® IP Force, 2N® IP Safety press 5x the first quick dial button  2N® IP Verso, 2N® IP Verso 2.0, 2N® IP Solo press 5x the quick dial button on the main unit      2N® IP Base press 5x the first quick dial button    2N® IP Uni press 5x the first quick dial button    2N® IP Onepress 5x the quick dial button           2N® IP Style Wait until the end of the introductory animation on the display after starting/restarting the device. The moment the home screen appears (after approx. 20 s), place your finger in the left-hand upper corner of the display for approx. 5 s.     2N® IP Audio, 2N® Video Kit press and hold the RESET buttonwait until 1 beep is heard (the red and green LEDs go on simultaneously on the device, located between LAN connector and RESET button)release the RESET button immediately

Question 9

2N IP Intercoms - User sounds uploading

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The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   You can upload up to 10 user sound files into the intercom and use them in your scenarios, e.g. to welcome your visitors with your voice message when opening the door.   Prerequisities 2N IP Intercom with the latest firmware(except 2N IP Uni, which does not support this feature) No additional license is required for 2N IP Intercom      Uploading a prepared sound file Needed parameters of the audio file(file with different parameters will be refused)FormatEncodingSampling Maximum sizeWAVPCM L8/L16, PCMA, PCMU, or G.7228 or 16 kHz256 kb   Here are suggested tools you can use to covert your sound file (e.g. in MP3) to be accepted by our devices On-line free tool - G711.org     Off-line free open-source tool - Audacity       Configuration in Intercom (firmware version 3.0 and higher) Upload the sound file to 2N IP Intercom via its web interface, section Services - User Sounds.      Recording a sound file directly to the 2N IP Intercom You can also record the sound directly to the device using your PC microphone.        Configuration in Intercom (firmware version 2.50 and LTS) Upload the sound file to 2N IP Intercom via its web interface, section Services - User Sounds.      Recording a sound file directly to the 2N IP Intercom You can also record the sound directly to the device using your PC microphone.

Question 10

2N IP Intercoms – Integration with 3rd party NVR/VMS systems without ONVIF and RTSP

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The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   You've got a 2N IP intercom and would like to integrate it with your NVR or VMS systems. Your first choice would usually be to use ONVIF but this requires the GOLD license. Or maybe you'd just like to quickly take a look who's in front of your intercom from your web browser?   For cases like these, you can view the camera feed using HTTP API   Prerequisites 2N IP intercom with the latest firmware, equipped with a cameraNo additional license is required.   HTTP API setup Access the camera feed securely, in section Services - HTTP API, keep the Secure (TLS) connection and Digest authentication.    Then choose an Account, enable it, pick a Username and Password combination according to your preferences and in User Privileges enable Camera Access.    How to view the camera feed Enter the following string into any of the following programs and replace IP_address with your intercom's respective IP address.https://IP_address/api/camera/snapshot?width=1280&height=960&fps=15    You can adjust the following image parameters to save on bandwidth:https://192.168.1.100/api/camera/snapshot?width=1280&height=960&fps=15Width and Height define image resolution in pixels, 1280×960px is the maximum.FPS defines how many frames per second the stream will have, the maximum is 15.  If you're getting poor framerate or would like to save on bandwidth while keeping high resolution and framerate, you can change the default JPEG compression quality down to 50.    Where to view the camera feed Web browserThe easiest way to view the camera feed would be from your web browser. Just enter the above string into your web browser's search field. You'll be asked to enter the HTTP API Account credentials you filled in previously. Shortly after, the camera feed appears in your web browser.     VLC media playerVLC media player can open various media formats, one of which are network streams.Because VLC does not support digest authentication, at first we must go to the IP intercom web interface and change the Camera API authentication to Basic.    Now in VLC, go to "Media - Open Network Stream".  The following window opens, enter the above mentioned string.  If the IP intercom still has the self-signed HTTPS certificate, the following warning can be shown. To continue please view certificate and accept.   Now you should be asked to enter the HTTP API Account credentials you filled in previously.If you see some error message instead, close the message and repeat the previous steps.     NVR and VMS systemsThe same string would get you image in any NVR or VMS system that supports it.

Question 11

2N IP Vario - Reseting issue resets to default values after power supply reset

Accepted Answer

Remove the front panel from 2N IP Vario and check if you do not have jumper in the position for reset to default values according to the picture below. Jumper has to be in the position for normal operation!Note: it depends on the PCB version which jumper is used!    If you have 2N® IP Vario with display, please check if the switch on its right bottom corner is in "Normal" position according to the picture below.    For more information about jumpers and PCB versions please read the installation manual for appropriate 2N IP Intercom.  If the jumper is in "Normal" position and you still face automatic reboot procedure, please make hardware factory reset as shown above and then put the jumper back to the "normal" position!  If the previous step does not solve your troubles, then contact your local 2N distributor or 2N technical support via https://support.2n.cz/

Question 12

Access credentials - How to add them to 2N device?

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. This FAQ describes how to add access credentials to 2N IP intercoms and Access Units. These scenarios can be used on following devices:  2N IP Verso  2N IP Vario  2N IP Base  2N IP Force  2N IP Style  2N Access Unit  2N Access Unit 2.0  2N Access Unit M    Access Credentials that can be used include:  RFID card access  Fingerprint access  PIN code access  1) The PIN code is associated with the respective Switch  2) The PIN code is associated with a User   QR code  Virtual Card  Bluetooth access  License Plate Recognition     RFID card access  Versions 2.50 (LTS) or earlier To add a new RFID card to the unit, you need to first find the ID of the card. Please put the card on the reader and then see the unit's log in Status -> Events. You will see the event "CardEntered", you need to see the "uid" parameter. Scroll to the right and copy it:   Now please go to Directory -> Users. You can either create a new user (1) or edit an existing one (2):    In User details, go to User Cards and paste the card ID here:  Now the RFID card access has been created.   Saving a new RFID card's ID can be also done with 2N USB RFID reader. A driver is needed for this device, more info is here. When the driver is installed, you can start scanning from the reader by clicking the button next to the field for Card ID.               Version 3.0 or later To add a new RFID card to the unit, you need to first find the ID of the card. Please put the card on the reader and then see the unit's log in System-> Event log.      You will see the event CardEntered, you need to see the uid:       Now please go to Directory. You can either create a new user (1) or edit an existing one (2):    In User details, go to User Cards and paste the card ID here:     Now the RFID card access has been created.   Saving a new RFID card's ID can be also done with 2N USB RFID reader. A driver is needed for this device, more info is here. When the driver is installed, you can start scanning from the reader by clicking the button next to the field for Card ID.           Fingerprint access  Versions 2.50 (LTS) or earlier To setup a fingerprint access, go to Directory -> Users -> select User -> User Fingerprints -> click on one of the highlighted buttons. Left one is for assignment via 2N External Fingerprint reader. Right one is for assignment via reader module mounted on a unit:  Now select the finger you want to use and click Scan Finger:    Now you can choose what this fingerprint will be used for by clicking on the highlighted button:    Now you need to scan it 3 times and save it:         Versions 3.0 and later To setup a fingerprint access, go to Directory -> Users -> select User -> Add credentials -> Fingerprints click on one of the highlighted buttons.        Now select the finger you want to use and click Scan Finger:          Now you need to scan it 3 times and save it:    Now you can choose what this fingerprint will be used for by clicking on the Confirm button:  By default, Open door option is selected. Silent Alarm option is for triggering a silent alarm when this finger is scanned. F1 and F2 Automation option is for use in Automation scenarios. After you set the correct function, click Confirm.      PIN code access There are several ways of adding a PIN code access to the device:      Versions 2.50 (LTS) or earlier 1) The PIN code is associated with the respective Switch In this case, when the correct PIN is entered, unit will not show which User activated the switch, it will just show that the correct PIN was entered and the switch was activated. You can set this in Hardware -> Switches -> (for example) Switch 1 -> Activation Codes. You will also need to make sure that Keypad, DTMF or Keypad only option is active. After you enter the code, click Save:  2) The PIN code is associated with a User In this case, using a PIN code will generate an Event in the unit that will inform which User's PIN code was used. In this scenario, each User has their own PIN code(s). To configure this, go to Directory -> Users -> select the User -> User Codes:  PIN Code option - this PIN code will activate a Switch that is associated with Door (in Hardware -> Digital Inputs). Good for scenarios where each User needs their own PIN code and they need to control just one Switch.Switch codes - these codes are associated with respective Switch. User can control each Switch individually and those PIN codes are associated with this User only. The fields for codes here are greyed out if the respective Switch is not enabled. You can enable a Switch in Hardware -> Switches.               Versions 3.0 or later  1) The PIN code is associated with the respective Switch In this case, when the correct PIN is entered, unit will not show which User activated the switch, it will just show that the correct PIN was entered and the switch was activated. You can set this in Integration -> Switches -> (for example) Switch 1 -> Activation Codes. You will also need to make sure that Keypad, DTMF  DTMF only or Keypad only option is active. After you enter the code, click Save:       2) The PIN code is associated with a User In this case, using a PIN code will generate an Event in the unit that will inform which User's PIN code was used. In this scenario, each User has their own PIN code(s).     To configure this, go to Directory -> Users -> select the User -> Add credentials -> PIN code/Switch code:      PIN Code option - this PIN code will activate a Switch that is associated with Door (in Integration -> Switches). Good for scenarios where each User needs their own PIN code and they need to control just one Switch.Switch codes - these codes are associated with respective Switch. User can control each Switch individually and those PIN codes are associated with this User only. The fields for codes here are greyed out if the respective Switch is not enabled. You can enable a Switch in Integration -> Switches.       QR code To be able to use QR codes for authentication, you need to first enable this function.     Versions 2.50 (LTS) or earlier You can do so in Services -> Access Control -> Entry rules -> QR code reading:  To create a new QR code credential, go to Directory -> Users -> select a User -> User Codes:   PIN Code - this QR code is associated with a Switch that is assigned to Door, in Hardware -> Digital Inputs section  Switch codes - these codes are associated with respective Switch  You can enter numeric code with at least 10 digits and then click the button with QR symbol next to the field for entering the code. This will show you a QR code representing the digits entered:         Versions 3.0 or later  You can do so in Access-> Access Rules -> Entry rules -> Settings -> QR code reading:        To create a new QR code credential, go to Directory -> Users -> select a User -> Add credentials -> PIN Code -> Generate QR Code:        PIN Code - this QR code is associated with a Switch that is assigned to Door, in Integration -> Switches section  Switch codes - these codes are associated with respective Switch    You can enter numeric code with at least 10 digits and then click the button with QR symbol next to the field for entering the code. This will show you a QR code representing the digits entered:     You can download the image with QR code with the Download the image button. Generate QR code button will generate a new code. Confirm will close the window and fill in the field for the code with the last generated code.    Virtual Card For more information about Virtual Card, please refer to this manual: Virtual Card ID – What is it for and how to set it up   Bluetooth access For more information about adding a Bluetooth access credential, please refer to this manual: Bluetooth, 2N® Mobile Key - Opening door with Bluetooth   License Plate Recognition For more information about adding a car's license plate as an access credential, please refer to this manual:  License Plate Recognition (LPR) – how to configure it?     Access Commander - Which devices can be connected?  Alcatel OmniPCX Enterprise (OXE) - How to set it up with 2N® IP Intercom

Question 13

Access key - How to configure on the Indoor Touch

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   The 2N IP Mobile application in 2N Indoor Touch 1.0 and 2N Indoor Touch 2.0 can communicate with all 2N IP Intercoms in the local network (and vice versa) by default. In order to increase basic security of the installation for certain scenarios we have implemented an optional access authentication for the 2N IP Mobile application in 2N IP Intercoms by an adjustable Access Key. Thanks to the Access key settings, only selected mobile applications with the key set in the Group Authentication field of the application can detect the intercom connected in the same network.    How to set the Access Key in the 2N Intercom  How to set the Access Key in the 2N Indoor Touch 1.0  How to set the Access Key in the 2N Indoor Touch 2.0  How to add Intercom units to the Indoor Touch device    How to set the Access Key in the 2N Intercom Navigate to the section Calling (1), Local Calls (2),  Configuration - Connection to answering units (3)Fill in the "Access Key" field, to enable authentication for the 2N Helios IP Mobile application.You can add up to 3 Access Keys as shown below:   How to set the Access Key in the 2N Indoor Touch 1.0 Once the 2N Indoor Touch 1.0 is connected to the local network and powered (over PoE or using an external 12V DC/2A power supply) it will boot up and you see its initial screen (launcher). By clicking on the 2N Helios IP Mobile application icon in the right upper corner you can open it and access its settings:  To be able to detect and add a key protected 2N IP Intercom in the local network, you need to set the same Access Key in the application first. Go to the section Settings (2), enter the Indoor Touch Settings (3) and set the same key as set on the intercom side, see the pictures below:    Fill out the Access Key (4) with the same value as you have set in the Intercom:    How to set the Access Key in the 2N Indoor Touch 2.0 Once the 2N Indoor Touch 2.0 is connected to the local network and powered (over PoE or using an external 12V DC/2A power supply) it will boot up and you see its initial screen (launcher). By clicking on the "Intercoms" application icon in the right upper corner you can open it and access its settings:  To be able to detect and add a key protected 2N IP Intercom in the local network, you need to set the same Access Key in the application first. Go to the section Settings (2):          Enter the 2N IP Mobile Settings (3) and set the same key as set on the intercom side, see the pictures below:  Fill out the Access Key (4) with the same value as you have set in the Intercom:  How to add Intercom units to the Indoor Touch device The application automatically scans your LAN network and searches for all connected 2N IP Intercoms with the same Access Key. You can easily add them in the "Devices" section by clicking on the "+" button (5).    By clicking on the specific row in the LAN devices list you can add selected intercoms (6):    By clicking on the checkbox in the right upper corner you can add all of them at once:      By clicking on the confirmation button (7) you have just added the desired local devices to the list:    The application is ready to call:

Question 14

APS reader - Connection of lock and card reader (APS) including jumper configuration to 2N IP Vario

Accepted Answer

Various ways to connect the APS: Lock with external power supply - no APS connected Lock with internal power supply - no APS connected Lock with external power supply - APS connected Lock without external power supply - APS connected - power source from APS is used for the lock - power source from APS is used for the lock    Note the position of jumpers on the device shown bellow.   Lock with external power supply - no APS connected  Lock with internal power supply - no APS connected  Lock with external power supply - APS connected  Lock without external power supply - APS connected - power source from APS is used for the lock

Question 15

Automation, Black/whitelist - How to block or allow specific numbers to call an intercom

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.       Our intercoms don't support black/whitelisting by default. However, you can do it using a PBX or automation. If you'd like to use automation, you'll need GOLD license.  Basic setup — information The Number parameter at the CallStateChanged event can contain a phone number or an IP address. The following is an example of a whitelist. If you'd like to make a blacklist, just swap action AnswerCall for the EndCall one. Please note that it's better to set up a whitelist, since blacklists can be easily bypassed by changing your number to a different one. For whitelisted values, you need to know the exact number that can get through.   Whitelist — single number       Whitelist — multiple numbers       Blacklist — single number      Firmware & License info  2N OS v2.44 with GOLD license  Last updated on 29th of August 2024

Question 16

Automation, Call Delay - how to set a different ring time for diferent call destinations

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. The ring time limit can be set in the "Calling -> General Settings -> Outgoing calls -> Ring Time Limit" section of the web interface of the 2N IP intercom. It is set for 32 seconds by default so for example, when the Quick Dial Button 1 is pressed the intercom will dial the 1st number of the assigned user. In case the call is not picked up within 32 seconds, the intercom will start dialing the second number for 32 seconds and so on until the last number is called. You can create automation where you can set different ring time limits for different destinations.   Scenario: There is an intercom at the main entrance of an office building, 1 answering unit at the reception and 2 smartphones with a 2N Mobile Video app that belongs to receptionists. When the Quick Dial Button is pressed we want the intercom to call the answering unit and dial for 30 seconds. If the call is not answered during those 30 seconds, we want the intercom to call 1st receptionist's smartphone and dial for 50 seconds. In case the receptionist does not pick up as well, the intercom will call 2nd receptionist and dial for 30 seconds.    For the scenario and the automation to properly work, the button setting must be empty:        This automation will start calling the first number, after 30 seconds it ends the call, waits for 3 seconds and starts dialling the second number. After 50 seconds the automation ends the call, waits for another 3 seconds and then starts dialling the third number for 30 seconds. After that, the dialling ends. Also, when the call is connected, the automation will stop all delays, which prevents dialling the next numbers.

Question 17

Automation, Calling two numbers from 2N IP Intercom over GSM gateway with a single SIM card

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.  Target scenario This manual describes how to call two GSM numbers from 2N IP intercom over GSM gateway with one SIM card only. The scenario is that we would like, after pushing the button on the intercom, make a call to a GSM number (number 1) and if this call is not answered, intercom starts ringing the next number. If this were configured in a standard way, i.e. assigning numbers to the user and using Group calling, intercom would get busy tone when trying to reach the second number. This is caused by limitations of GSM technology — any GSM call takes way longer (few seconds) to hang up. On the other hand, SIP call is hung practically immediately. Therefore there must be added a delay between hanging up the first call and making the second call. This scenario requires to be configured in Automation:      Variables  KeyPressed - defines which key must be pressed to begin the sequence. In this example, Key 1 (first intercom button) is used.  BeginCall 1 - here you can define which GSM number or user must be first called. 123456 is used as an example number in this case.  BeginCall 2 - here you can define which GSM number or user must be called after nobody answered on the first number. 456789 is used as an example number in this case.  Delay 1 (D1) - defines how long will it ring on the first GSM number.  Delay 2 (D2) - must be always higher than Delay 1. D2-D1=delay between hanging up on the first number and making a call to the second number. We recommend 5 seconds difference to make sure the first GSM call is properly hung.  Delay 3 (D3) - must be always higher than Delay 2. D3-D2=ring time when ringing on the second GSM number.  Rest of the variables must be set exactly as you see on the picture above.   Firmware & License info  2N OS v2.44 with GOLD license  Last updated on 11th of July 2024

Question 18

Automation, DoorOpenTooLong - Securing door against excessively long opening on 2N IP Intercoms

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Securing the door against being open for too long is possible on 2N IP Intercoms . This feature is very useful for buildings with you have doors without handle (only with a knob) and you want to increase the security. It can be useful in banks, financial centers, offices, labs, server rooms and many others. Just imagine that you have door lock connected to one of relays in 2N IP Intercom and also door magnetic contact. The magnetic contact is cut off when the door is open. If that takes longer than the configured time (for example 15 seconds), the 2N IP Intercom will recognize it and will trigger an alarm.    How to set it up?  All necessary steps for settings of this feature are shown in the figures below. You will have to configure one switch, an automation and you will also have to use one INPUT.  It is also required to own a GOLD license for the 2N IP Intercom.   How to configure Switch 1  This switch controls the OUTPUT 1 to which the door lock connected. It is set in Monostable mode which means that after activation of this switch the door is door opened for 5 seconds (it may be changed depending on your specifications).     How to configure the security feature  You need to enable feature Door Open Too Long Detection for the specific Switch (in our case for Switch 1) and set which INPUT is the magnetic door sensor connected to.     How to set up Automation section  The settings blow mean that when the 2N IP Intercom detects a logical change in the INPUT from the magnetic lock and the door will stay open for more than 60 seconds, the automation will trigger an alarm sound or any other defined action (such as sending an HTTP command, an e-mail etc.      Firmware & License info  2N OS v2.44 with GOLD license  Last updated on 23rd of August 2024

Question 19

Automation, Multicast - Configuring Lock/Unlock all feature on 2N IP Intercoms

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   "Lock all" or "Unlock all" features are very useful once you need to activate all switches (lock or unlock - it depends on the settings of switches made in section "Basic settings -> Switch X") connected to 2N IP Intercoms in your network. Just pick a master 2N IP Intercom which will send multicast request to all connected intercoms after you enclose predefined RFID card or enter a specific code from your phone or keypad. This feature is very helpful when there's a fire in the building or when you face any danger inside the building and you need to evacuate all the people. In that case you enclose the card to RFID card reader and all doors will be opened. Lock all and unlock all features can be used especially in schools, factories, offices and other large places where you have many intercoms.   How to set up 2N IP Intercom to send multicast requestAll necessary steps for settings of Lock all feature are shown in the figure below:  The settings above mean that if anybody encloses the RFID card (ID of this card has to be 2800A6FC50) to the card reader then two actions happen simultaneously. During the first action multicast request is sent to all other intercoms (this command is sent to multicast IP address 235.255.255.250: 4433 which is set by default). The second action activates the switch connected to this intercom (this setting is optional and it depends whether you have any switch connected to this 2N IP Intercom). How to set up 2N IP Intercom receiving multicast requestsSettings for all other 2N IP Intercoms which accept multicast requesst and trigger specific action is shown in the picture below. First of all you need to specify the command that will trigger actions – this command has to be the same as the one sent in “MulticastRequest” from the previous figure (accepted in IP address 235.255.255.240:4433 by default). Based on the configuration below, Switch 1 is activated and also predefined user sound is played (e.g. any announcement for evacuation, alarm, siren, etc.).

Question 20

Automation, Multicast - How to receive multicast paging from up to 5 sources

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Each 2N IP Intercom can receive and send one multicast stream without any license. However, if you need your intercom to listen to multiple sources – maybe up to five at once (or send multicast to different addresses), then you will need an Enhanced Integration (up to v2.35) or Gold license (v2.35 onwards), which will allow you to set up the functionality via Automation. Such scenario may be useful, for example, in an area with several multistorey buildings with several departments, where:  the intercoms in the 1st building will listen to multicast at the address 224.1.0.0 and port 11000,   the intercoms in the 2nd building will listen to multicast at the same address (or different – e.g. 224.2.0.0) and port 12000, etc.,   the intercoms on the 1st floor of the 1st building will listen, as well, to the multicast again at the same address (or different – e.g. 224.1.1.0) and port 11100,   the intercoms on the 2nd floor of the 1st building will listen, as well, to the multicast again at the same address (or different – e.g. 224.1.2.0) and port 11200, etc.   the intercoms in the 1st department on the 1st floor of the 1st building will also listen to multicast, e.g. at address 224.1.1.1 and port 11110,   the intercoms in the 2nd department on the 1st floor of the 1st building will also listen to multicast, e.g. at address 224.1.1.2 and port 11120, etc.   and at the same time the intercoms in all buildings, floors and departments will listen to multicast, e.g. at address 224.0.0.0 and port 10000.  In other words, in such scenario, each 2N IP Intercom listens on 4 different multicast addresses and ports at once. There must be no odd port numbers used (e.g. 10001, 10003, 10011 etc.)  How to set up the 2N IP Intercom to receive multicast paging from up to 5 sources?  Navigate to "Services->Streaming->Multicast->Multicast Audio Receiving" (see image below)  We will adjust the following parameters (eg. the multicast source that will be listened to by intercoms in all buildings together), thus enabling reception from one common source:Multicast Receiver Enabled:  ✔  Receive IP Address: 224.0.0.0Receive Port: 10000Codec: the corresponding codec (which was selected for the respective multicast paging as well)   Navigate to "Services -> Automation" section -> select a free function -> create and save the given automation (see the picture below).Connect the required number of "StartMulticastRecv" blocks according to how many multicast addresses and ports, respectively, you want to be able to receive multicast streams from at once.We can set up reception from up to 4 other sources as we have channels 0 - 3 available here, each of which can be used only once.The example below shows what the automation in the intercom would look like on the 1st department of the 3rd floor in the 2nd building (according to the scenario described in the introduction).Then reboot the intercom "System -> Maintenance" - Restart, because in this case we have the "Rebooted" event set. Firmware & License info  2N OS v2.43.1 with GOLD license  Last updated on 25th of June 2024

Question 21

Automation, Multicast paging - How to configure paging from 2N IP Intercoms

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Paging from 2N IP Intercom is a feature that can be used for emergency calls or just for any announcement that will be sent to all other intercoms (or to specific group of intercoms). These devices have to receive multicast stream on predefined multicast IP address and port. Then you just press a button on 2N IP Intercom and you can start talking to other intercoms, play announcements or play any emergency tones (e.g. for evacuation of the building).    How to set up 2N IP Intercom which will send multicast  The settings above mean that if any user presses the quick dial button 5 on the 2N IP Intercom, then the user sound is sent as a multicast request to all other devices. This sound takes 2 seconds. After that period of time you can start talking and 2N IP Intercom will stream this multicast traffic to all devices that are listening on the specific IP address and port (in our example: IP address is 239.0.0.239 and port is 21212). If you want to stop multicast traffic, you just press the quick dial button 5 again but for such behaviour you have to the use two conditions as shown in the figure above.  How to set up receiving on 2N IP IntercomsIf you want to receive a multicast traffic on your 2N IP Intercoms, you have to set specific multicast IP address and port. In our example IP address 239.0.0.239 and port 21212 are used. This setting is shown in the figure below.   As the next step go to the "Services->Automation" section and configure that the 2N IP Intercom will play user sound once it receives a specific multicast request. In our example user sound #2 recorded in the intercom is played.

Question 22

Automation, Multicast - Receiving multicast paging from up to 5 sources

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Each 2N IP Intercom can receive and send one multicast stream without any license. However, if you need your intercom to listen to multiple sources – maybe up to five at once (or send multicast to different addresses), then you will need an Enhanced Integration (up to v2.35) or Gold license (v2.35 onwards), which will allow you to set up the functionality via Automation. Such scenario may be useful, for example, in an area with several multistorey buildings with several departments, where:  the intercoms in the 1st building will listen to multicast at the address 224.1.0.0 and port 11000,   the intercoms in the 2nd building will listen to multicast at the same address (or different – e.g. 224.2.0.0) and port 12000, etc.,   the intercoms on the 1st floor of the 1st building will listen, as well, to the multicast again at the same address (or different – e.g. 224.1.1.0) and port 11100,   the intercoms on the 2nd floor of the 1st building will listen, as well, to the multicast again at the same address (or different – e.g. 224.1.2.0) and port 11200, etc.   the intercoms in the 1st department on the 1st floor of the 1st building will also listen to multicast, e.g. at address 224.1.1.1 and port 11110,   the intercoms in the 2nd department on the 1st floor of the 1st building will also listen to multicast, e.g. at address 224.1.1.2 and port 11120, etc.   and at the same time the intercoms in all buildings, floors and departments will listen to multicast, e.g. at address 224.0.0.0 and port 10000.  In other words, in such scenario, each 2N IP Intercom listens on 4 different multicast addresses and ports at once. There must be no odd port numbers used (e.g. 10001, 10003, 10011 etc.)  How to set up the 2N IP Intercom to receive multicast paging from up to 5 sources?  Navigate to "Services->Streaming->Multicast->Multicast Audio Receiving" (see image below)  We will adjust the following parameters (eg. the multicast source that will be listened to by intercoms in all buildings together), thus enabling reception from one common source:Multicast Receiver Enabled:  ✔  Receive IP Address: 224.0.0.0Receive Port: 10000Codec: the corresponding codec (which was selected for the respective multicast paging as well)   Navigate to "Services -> Automation" section -> select a free function -> create and save the given automation (see the picture below).Connect the required number of "StartMulticastRecv" blocks according to how many multicast addresses and ports, respectively, you want to be able to receive multicast streams from at once.We can set up reception from up to 4 other sources as we have channels 0 - 3 available here, each of which can be used only once.The example below shows what the automation in the intercom would look like on the 1st department of the 3rd floor in the 2nd building (according to the scenario described in the introduction).Then reboot the intercom "System -> Maintenance" - Restart, because in this case we have the "Rebooted" event set. Firmware & License info  2N OS v2.44 with GOLD license  Last updated on 25th of August 2024

Question 23

Automation, one-time access - How to set up one-time codes with automation

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.      This is an FAQ which shows configuration of a one-time access code which can be (re)activated using an HTTP command. You need Gold license to use this automation.  Testing scenario  How it works  Firmware & License info   Testing scenario One-time code on keypad. You can use a web browser on your PC or mobile phone to define codes for guests using HTTP commands. When an HTTP command is received, and is recognized, it enables the code to be used once for access. Once the code is entered, the Switch is activated and the condition falls back to False = the code doesn't work the next time. You can reactivate the code by sending the HTTP command again. You can set up to 25 guest codes (6*5*5 objects). Format of the HTTP command is as follows: https://ip_address/api/automation/trigger?triggerId=abcd&param1=1234    Where    abcd  stands for the trigger name, and  1234  stands for the code that will be entered from the keypad.      How it works  The expected HTTP command is received  FlipFlopRS is set to 1  Formatter extracts the code from the HTTP command and saves it  The code is entered  The switch is activated  FlipFlopRS is reset to 0 1 second after the code was entered.     Firmware & License info  2N OS v3.1 with GOLD license  Last updated on 9th of March 2026

Question 24

Automation, Silent Alarm - How to configure silent alarm on 2N IP Intercoms

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Silent alarm is one of many new features that can be configured in 2N IP Intercoms thanks to the “Automation” feature. This feature is very useful in areas where you could face a dangerous situation – e.g. a thief forces you to open the vault door. This situation can occur mainly in casinos, financial centers, banks, etc. For such cases you can specify an unique code which will be used for opening the door but simultaneously it will trigger another action such as: sending an HTTP command for alarm activation, establishing a call, etc. The most common scenario is that 2N IP Intercom sends an HTTP command to another device. The device processes the command and triggers an alarm in the security room. How to set up Silent alarm on 2N IP Intercom The settings below mean that if anybody wants to unlock the Switch 1 in a standard way he just enters the code 1234 and confirms it with the wildcard (*) button. This setting can be specified directly in the Switch 1 section and it is not necessary to do it in Automation section. But once you will feel threatened, you can enter the code 1235 and confirm it with wildcard (*). In this case you will activate Switch 1 (open the door) and simultaneously you will send an HTTP request to another device with the IP address 192.168.50.172 where you activate the alarm (this device has to accept the HTTP request, process it and do the appropriate action). A thief doesn't know anything about this second action and you can expect that someone will come to help you. Make sure you don't have anyone else pick this alarm code as a PIN code.The Uri in the automation: https://ip_address/api/automation/trigger?triggerId=alarm   And then you use the "SilentAlarm" and "HttpTrigger" events in the Automation section, where you interconnect the required action:  Firmware & License info 2N OS v2.37 with GOLD licenseLast updated on 3rd of January 2023 Note: All commands used in the Automation section are thoroughly described in our Automation manual altogether with corresponding examples.

Question 25

Automation, UnauthorisedDoorOpen - Securing doors against unauthorised door opening in 2N IP Intercoms

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.       Securing the door against unauthorised access can be configured on 2N IP intercoms thanks to the accessories available. First of them is Magnetic door contact (order number 9159012) and the second one is Departure button (order number 9159013). This feature is very useful for buildings where you have doors without a handle (only with a knob) and you're looking to increase the security. It can be used in banks, financial centres, offices, labs, server rooms and many more. Just imagine that you have the door's lock connected to one of the relays in 2N IP intercom and also door magnetic contact and eventually a departure button. If you press the departure button which is placed inside the building (while 2N IP Intercom being outside) or if you authenticate on an inside module of the intercom, then the door will be unlocked and magnetic contact will be cut off. In this case, the door is opened and you can exit the building. If the magnetic contact is cut off but the door is not opened by the 2N IP intercom (nobody has pressed the departure button, swiped the card over RFID reader or used any other method of authorization), then it's most likely an unauthorized access via breaking in. This unauthorized access to the building will trigger an alarm should you set it up.  How to set it up? All necessary steps for settings of this feature are shown in the figures below. You will have to configure one switch, an automation and you will also have to use one input. You will also need to have either Enhanced integration or Gold license — this license is necessary for Automation features in general.   Switch configuration This switch controls the Output 1 to which is door's lock connected. Set in monostable mode, meaning that after activation of this switch the door will remain open for 5 seconds (it may be changed depending on your needs using the Switch-On Duration option).     How to configure Unauthorised Door Open Detection You need to enable the feature Unauthorised Door Open Detection for the specific Switch (in our case for Switch 1) and set which input is the Magnetic door sensor connected to.If you use the Departure (REX) button, you also have to assign an unique input to it.     How to set up the Automation  The settings above mean that if 2N IP Intercom detects logical change in the input from the magnetic lock, it verifies whether the door opening was authorized and if wasn't, the Automation will trigger an alarm sound, or executes any other action such as sending a HTTP command to a security desk, sending an email etc.

Question 26

Auto Provisioning via TFTP

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.    Requirements    Firmware 2.30 and above  Enhanced Integration license or Gold. Up to version 2.34 (inclusive) you need the license/feature or Gold (if it includes it), and from version 2.35 onwards they are part of the Gold license.  TFTP server (e.g. SolarWinds TFTP)         In this document, we will show how to set & schedule firmware and configuration uploading to your intercom via TFTP. In our scenario, we will use the FREE software SolarWinds, but you can choose any TFTP server you like.     TFTP server configuration       SolarWinds TFTP server The configuration of the SolarWinds TFTP is pretty straightforward, you don't even need to do any special configuration and it will work right away.      But you can still make some further configuration:  You can change the location of the root directory (from where the configuration and firmware will be uploaded)    In the root directory, you can create folders for better organisation    You can also improve the security with changing the transfer mode to send only and allow a specific IP range                    Firewall For everything to work properly, you need to create a new inbound rule in your firewall:    Select a rule type "Port"    Select UDP protocol and specify a port 69  Once you create a rule, the TFTP server should be ready and the intercom should be able to connect successfully.                       2N IP Intercom configuration    First of all, you need to find the IP address of your PC, you can use a command line and type "ipconfig":    After you successfully found out your IP address you have to fill it into the IP Intercom in this format: tftp://ip_address:69If you've made folders in your root directory, you need to specify the correct location, otherwise, leave the "/" by default.    At this stage, you can also schedule, how often the intercom will check for any updates. The intercom can check for updates:  Manually  Daily  Weekly  Monthly                   Firmware     You cannot downgrade via TFTP, the update always results with a note "Firmware is up to date"   To upload the firmware to the units, the file name needs to be in the correct format (check the formats below). After you correctly re-name the file you need to save it to the correct directory (in our case C:\TFTP-Root\Firmware). The latest firmware can be found on our site: https://www.2n.com/en_GB/support/documents/firmware      File formats         MODEL  ID  EXAMPLE  2N IP Vario  hipv  hipv-firmware.bin  2N IP / LTE Verso  hipve  hipve-firmware.bin  2N IP Solo  hipso  hipso-firmware.bin  2N IP Base  hipba  hipba-firmware.bin  2N IP Force  hipf  hipf-firmware.bin  2N IP Safety  hipsf  hipsf-firmware.bin  2N IP Video Kit  hipvk  hipvk-firmware.bin  2N IP Audio Kit  hipak  hipak-firmware.bin  2N SIP Speaker Horn  sassh  sassh-firmware.bin  2N SIP Speaker  ss  ss-firmware.bin  2N SIP Audio Converter  sac  sac-firmware.bin                                   Configuration    To upload the configuration to the units, the file name needs to be in the correct format (check the formats below). After you correctly re-name the file you need to save it to the correct directory (in our case C:\TFTP-Root\Configuration). The backup configuration file must be sourced from the device itself, here is how to make a back-up: 2N IP Intercoms - Diagnostics and Troubleshooting If you want to have a specific configuration for one intercom you will have to substitute the "common" with a MAC address in this format: MODEL-XX-XX-XX-XX-XX-XX.xml      File formats     MODEL  ID  EXAMPLE  2N IP Vario  hipv  hipv-common.xml  2N IP / LTE Verso  hipve  hipve-common.xml  2N IP Solo  hipso  hipso-common.xml  2N IP Base  hipba  hipba-common.xml  2N IP Force  hipf  hipf-common.xml  2N IP Safety  hipsf  hipsf-common.xml  2N IP Video Kit  hipvk  hipvk-common.xml  2N IP Audio Kit  hipak  hipak-common.xml  2N SIP Speaker Horn  sassh  sassh-common.xml  2N SIP Speaker  ss  ss-common.xml  2N SIP Audio Converter  sac  sac-common.xml

Question 27

Axis Network I/O Relay - Controlling using HTTP commands

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Prerequisities 2N IP Intercom, 2N Access Unit or 2N Indoor Station with the latest firmware Additional GOLD license is neccessary for 2N IP intercom AXIS A9210 Network I/O Relay Module (Order numbers: 2N - 1120303, Axis - 02861-001) - 1 Relay Output    AXIS A9910 I/O Relay Expansion Module (Order numbers: 2N - 1120304, Axis - 02862-001) - 4 Relay Output      Finding the device in the network  The following steps help you find the Axis device on your network  Install and run the 2N IP Utility  Make sure that you are on the same network as the Axis I/O Relay Module  Locate the Axis I/O Relay Module in the device list and click on the IP Address (1)  Then, click on the "Load web interface" button (2)    If you are configuring a brand new device or device that has been reset to Factory Defaults, create a new Account and fill out the password (3)      Lastly, log into the unit (4), using the created credentials          Connecting and configuring the Axis I/O Relay Modules  The following article shows details about AXIS Relay configuration, operation and interconnection between the AXIS A9210 and AXIS A9910 A9210 Detailed manual can be found here  Go under the "Device" tab and "I/Os and relays" (1)  You can check the general Relays overview - change it's name, enable or disable it manually (2)  Under "Toggle port URL" you can see ON and OFF HTTPS commands (3)     A9910 Detailed manual can be found here  First, connect the A9910 Extending Relay Module to the main A9210 Relay Module using the picture below     Follow closely the interconnection shown above (GND -> GND, A -> A, B -> B), use only the shown connectors RS485 (on AXIS A9210) and EXP IN (on AXIS 9910)  Next, set the desired Address of the A9910 Extending Relay Module on the DIP Switch connector according to this chart:    Go under the Device tab and I/Os and relays (1)  Select the AXIS A9910 (2)  An Encryption Key (3) has to be generated in order to add the AXIS A9910       You can generate the Encryption Key by pressing the Generate Key button (5)  You can also export the Encryption Key (6)  Then click OK (7) and proceed further    Make sure that the Encryption enabled (8) is showing  Then click on the Add AXIS A9910 (9) button  Lastly, select a name, used RS485 port, and module Address - as selected on the DIP switch of the device, then hit Save (10)    Once added the expansion module will list the available I/O ports, relays, it's name, address, serial number and upgrade button (11)  You can check the general Relays overview - change it's name, enable or disable it manually (12)  Under Toggle port URL you can see ON and OFF HTTPS commands (13)        Controlling the Axis I/O Relay Module from 2N Units  How to control the Axis device from 2N Units  Detailed API Commands can be found in the VAPIX Library  AXIS A9210 Network I/O Relay (1120303 A) ONhttps://192.168.1.2/axis-cgi/io/port.cgi?action=1%3A%2FOFFhttps://192.168.1.2/axis-cgi/io/port.cgi?action=1%3A%5CON for 2 Secondshttp://192.168.1.2/axis-cgi/io/port.cgi?action=1%3A%2F2000%5C    Sending HTTP commands to AXIS Network I/O Relay by 2N IP intercom or 2N Access Unit  Firmware 3.0+  Login to 2N IP Intercom web interface, section Integration and Switches (1) and select the desired Switch 1-4 (2)  Set up the time limit for the switch to activate by adjusting the Switch-On Duration, under the Configuration (3)    Then under the HTTP Commands set up the Switch-On / Switch-Off HTTP Commands and enter the Login credentials of the AXIS Network I/O Relay, then use the commands from the previous table (4) and save           Firmware 2.50 (LTS):  Login to 2N IP Intercom web interface, section Hardware (1), then select the Switches (2) and lastly select the desired Switch 1-4 (3)  Set up the time limit for the switch to activate by adjusting the Switch-On Duration (4)  Then under the HTTP Commands set up the Switch-On / Switch-Off HTTP Commands and enter the Login credentials of the AXIS Network I/O Relay, then use the commands from the previous table (5) and save.   Now every time when the 2N IP Intercom's switch is activated, the AXIS Network I/O Relay is triggered on and after 1 second triggered off.More information about Switch settings in our manual: 2N IP Intercom - Configuration manual        Sending a HTTPS Command to the 2N Units from AXIS Relay Module when Input is triggered  The following article shows how to set up the AXIS Relay Module to send a HTTPS command to 2N Units Please refer to the 2N HTTP API guide here  First, select the System (1) tab, then Events (2) tab  Next select the Recipients tab and click on Add recipient (3)      Fill out the window accordingly with the corresponding name, connection type, URL and HTTP API account credentials (4) of the 2N Unit - see manual here  Lastly confirm with Save (5)   Next, select the previous window under System and Events - Rules and click on the Add a rule (6)   Select a name (7)  Choose a condition (8) from the list, you wish to send the HTTPS command to the 2N Unit when it is fulfilled  Select a port on the AXIS A9210 (ports from connected AXIS A9910 can be selected as well) (9)  Choose an action and recipient (10) from the list  Next select the corresponding query string suffix (for 2N Units available here) and a method (11)  Lastly confirm with Save (12)     Now, when the corresponding condition is met, the action will be performed - Input activated -> 2N Unit receives into it's Automation HTTP Trigger with ID "BEEP" - it will play a sound *1 - "Modern Ringtone"

Question 28

Card reader gets stuck

Accepted Answer

This FAQ refers to situation when the card reader (typically 125kHz version, but generally also 13.56MHz) is placed in the intercom and does not react to cards presented, while the rest of the intecom works OK. In any case please make sure you have latest firmware uploaded to the intercom. If the reboot does not help.  Is the card reader module connected properly to the intercom? Can you see the card reader module in Extenders, do you see card reader related menus? For example with Vario or Force, if card reader is connected, you see its electrical outputs in Switches.  Are you using correct cards? A 125kHz card is invisible for 13.56MHz card reader and vice versa. Try with a similar card reader whether you are using correct type of card. Also 125kHz HID Proximity cards need correct settings of HID Prox types as there are multiple variations.  Can you see card events in the Status part of the web interface or syslog? If so, then the card reader actually works, but there might be a problem with signalisation, such as volume turned all the way down.  If the reboot helps, but after some hours the card reader is stuck again, sometimes even after first lock activation.  Interference from another reader - Check if there is any other card reader of the same frequency close by. Especially with 125kHz readers, we do not recommend installing readers closer than 50cm from each other - they might be interfering. If the installation requires multiple readers to be so close, try to shield them from each other using metal back plates or wire grid.  Impulse from the lock - after the lock is deactivated, coil in the lock generates an discharge impulse which is closed via the intercoms output - this can interfere with the card reader.  Rearrange the cables from the lock. Try to lead them as far as possible from the card reader - if the cables are too long, do not store them in the intecom, either make them shorter or place them in the wall box.  Use low consumption locks - they generate smaller discharge peak.  Add a diode to the lock connector with polarity reverse to the door lock power supply from the intercoms output. The diode must not short-circuit the output of the intercom. Adding the diode should not affect the normal operation of the lock, but the discharge is discharged via diode, so it does not get into the intercom at all. The diode should be placed as close as possible to the door lock itself, ideally directly on the connector on the door lock. Diode should be min 1A/1000V, for example types 1N4007 or 1N5408

Question 29

Communication via Device ID of 2N IP intercom

Accepted Answer

This FAQ describes advantages of communication between 2N Indoor Talk and 2N IP intercom via Device ID and how to configure it properly.How to communicate via IP address is described in this FAQ: Setting up calls from / to 2N IP intercomsThe aim of this page is to introduce how to communicate via 2N IP intercom´s Device ID.  Requirements   We strongly recommend using the latest Firmware  2N Indoor Talk with the latest firmware - here  2N IP intercom with the latest firmware - here  no license is needed  devices are in the same network, multicast is allowed in the network     Why to use 2N IP intercom´s Device ID in 2N Indoor Talk´s configuration Communication via Device ID is a proprietary way and thanks to that you can activate 2N IP intercom´s switch by 2N Indoor Talk when there is no call.   Configuration of 2N IP intercom  Setup Intercom's Device ID Go to 2N IP intercom´s web management - section Calling - Local Calls and set the Device ID.    Setup Local Call receiving mode Go to 2N IP Intercom's web management - section Calling - General Settings and there you set   Local Call Receiving Mode  Always Busy - no calls allowed  Manual Pickup - pickup call manually by press of a button, you must define which button picks the call (picture below)  Automatic - Intercom automatically picks up the call     Setup Intercom's Switch code Go to 2N IP Intercom's web management - section Hardware - Switches and set the Switch code you want to use for activating the switch from 2N Indoor Talk  Make sure that the electric opener/lock is always connected to the intercom's 12V output using a security relay to make the installation safe. The motherboard relay is used for switching lights or other peripherals that do not have to be secured. It is always recommended that the 2N Security Relay (Part No. 9159010) is used for increased security.        Configuration of 2N Indoor Talk Go to 2N Indoor Talk´s web management - section Directory - Devices click on Search registered devices and choose the device you want to add.   After you have added the device the Device Name and Phone Number are automatically filled.  You can call up to 2 devices from 2N Indoor Talk.  Start call with a short/long press: Choose whether you want to call this user by a short or a long press of a call button on the 2N Indoor Talk  Code after short press: Defines a DTMF code sent to the intercom during or outside the call  Code after long press: Defines a DTMF code sent to the intercom only during the call by long pressing the unlock button   If no Button 1,2,3 Code is defined than Default Unlock Code will be used for unlocking. This code is also used to unlock the device outside the call.

Question 30

Configuration of electrical outputs on 2N IP Intercoms

Accepted Answer

What are electrical outputs good for Electrical outputs are connectors on electronics of 2N IP Intercoms where you can connect door lock, alarm system, home automation system, signalling light etc. Basically anything that can be controlled by electrical signal. What electrical outputs are available Generally there are two types: Active output - two connectors, either gives no voltage, or it provides voltage. The voltage is from 8 to 14V DC, and can provide up to 700mA current, depending on which intercom. Details about electrical outputs are always mentioned in technical parameters in Installation manual, which is available for each intercom separately. They are also listed below.Relay (passive) output - three connectors, NO normally open, C common, NC normally closed. Two of these three should be used. Always connect the C, and either NO (circuit is disconnected by default) or NC (circuit is connected by default). Make sure that the electric opener/lock is always connected to the intercom's 12V output using a security relay to make the installation safe. The motherboard relay is used for switching lights or other peripherals that do not have to be secured.  It is always recommended that the 2N Security Relay (Part No. 9159010) is used for increased security. What are the switches in the configuration of 2N IP Intercom In terminology of the 2N IP Intercoms, we use Switch as a subject in settings which representents a set of parameters. Switch says what is the PIN code, time profile, which electrical output and some other parameters. You always have four switches, no matter how many actual electrical outputs are on that particular intercom. This makes possible to have multiple switches linked to one electrical outputs. You can thus set two different sets of settings for our output. Examples on using two switches with one electrical output, for example intercom with keypad controlling shop front door: PIN code 1234* opens the door for 5 seconds, so an employee can walk in. Manager of the day has a different code 4321* which triggers the door to be open, until they are closed again with code 4322*. That means, employee can get into the building, but only manager can open the shop in the morning and close it in the evening.The employees code 1234* from above can be limited by a time profile to work one hour before opening hours and one hour after shop hours. Manager would use a different code for opening of the door for himself, which would work 24/7. What if I need more settings For more complicated scenarios, control of more outputs etc, we recommend using the Automation scripts. What are the options of particular intercom types 2N IP Verso 2.0 Number of switches: 4 Number of electrical outputs: 1 active output and 1 relay on main unit, 2 relays on each I/O module.  Relay: switching contact, max. 30 V / 1 A AC/DCActive output: 8 – 12 V DC depending on the power supply, max. 600 mA  (PoE: 10 V; adapter: source voltage –2 V), max. 600 mA 2N IP Verso and LTE Verso Number of switches: 4 Number of electrical outputs: 1 active output and 1 relay on main unit, 2 relays on each I/O module. Maximum of 29 additional I/O modules. Relay: NO/NC contact, up to 30 V / 1 A AC/DCActive output: 8 up to 12 V DC depending on power supply (PoE: 10 V; adaptor: power supply voltage minus 2 V), max 400 mA IP Style Number of switches: 4 number of electrical outputs: 1 active output and 1 relay on main unit, 2 relays on each I/O module Relay: passive switch, make and break contact, up to  30 V / 1 A AC/DC NO/NC contact terminalsActive output: 10–12 V / 600 mA DC  2N IP Force and Safety Number of switches: 4 Number of electrical outputs: 1 active output and 1 relay on main unit, 2 relays on additional switch or card reader Relay: NO and NC contacts, up to 30 V / 1 A AC/DCActive output: 9 up to 13 V DC depending on power supply (PoE: 9 V; adaptor: power supply voltage minus 1 V), max 700 mA IP Solo Number of switches: 4 Number of electrical outputs: 1 active output and 1 relay on main unit. Relay: NO/NC contact, up to 30 V / 1 A  AC/DC Active output: 8 up to 12 V DC depending on power supply (PoE: 10 V; adaptor: power supply voltage minus 2 V), max. 600 mA  IP One Number of switches: 4 Number of electrical outputs: 1 active output and 1 relay on main unit. Relay: 30 V / 1 A AC/DC NO contact Active output: 12 V DC, max. 600 mA  2N IP Vario Number of switches: 4 Number of electrical outputs: 1 output on main unit, alternatively active or relay  (select by jumpers), one more relay on additional switch, two more relays on card reader module Relay: NO and NC contacts, up to 30 V / 1 A AC/DCActive output: 10 up to 14 V DC depending on power supply (PoE: approx. 14 V; adaptor: same voltage as power supply), max 700 mA 2N IP Base Number of switches: 2 Number of electrical outputs: 1 active output and 1 relay on main unit Relay: NO/NC contact, up to 30 V / 1 A AC/DCActive switch output: 8 up to 12 V DC depending on power supply (PoE: 10 V; adaptor: power supply voltage minus 2 V), max 400 mA 2N IP Uni Number of switches: 1 Number of electrical outputs: 1 active output and 1 relay, not separately controlled Relay: NO and NC contacts, up to 30 V / 1 A AC/DCActive output: 8 up to 12 V DC depending on power supply (PoE: 9 V; adaptor: power supply voltage minus 2 V), max 500 mA 2N IP Audio Kit and Video Kit Number of switches: 4 Number of electrical outputs: 2 active outputs and 1 relay Relay: NO and NC contacts, up to 30 V / 1 A DC or 125 V / 0.3 A ACActive output: PoE: 10 V; adaptor: power supply voltage minus 2 V, maximum 11V, max 400 mA

Question 31

Configuring email notification on 2N indoor Touch

Accepted Answer

This FAQ will explain how to configure the email client on 2N Indoor Touch unit. This email notification could be helpful in case of a missed call from any 2N intercom (except 2N IP Base and 2N IP Uni) because the notification can contain the picture of the person who has been trying to reach you.    2N Intercom SMTP settings   The first step is to configure the SMTP client on the intercom side like on the following figure:   Figure 1: SMTP settings        You can make a test and verify if the setting of the SMTP service is correct by using Email service diagnostics on the same section of the page Services->E-mail->SMTP->Email sending diagnostics.        In this example let's assume that i have assigned the user under the quick dial button of the intercom and i would like to receive the e-mail notification with the picture of the person who has been trying to call me. In this case it is necessary to configure the e-mail address to that specific quick dial button.    Figure 2: user E-mail setting      Settings when the email has to be sent can be found in the section: Services->E-mail->E-mail on call. For further details please read the following manual page:  https://wiki.2n.com/hip/conf/latest/en/5-konfigurace-interkomu/5-4-sluzby/5-4-3-e-mail           2N Indoor Touch SMTP client settings   To be able to access the E-mail client on the 2N Indoor Touch, you have to change the application on the main screen. This can be done in two way:  Via web interface (Figure 3)  Physically using the touchscreen (figure 4)                Figure 3: Configuration of the main screen via web interface   To be able to change the main screen layout and adjust the application shown there, you have to enter the settings.  Default password is: 2n.     Figure 4: Configuration of the main screen via touchscreen   Once the previous step is done, you can enter the e-mail application and login into your email account and receive the email notifications based on your setting.              Figure 5: E-mail client

Question 32

Configuring Wildix VoIP PBX with 2N IP Intercom

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   The 2N IP Intercom can be integrated into a Wildix VoIP PBX which is a SIP Protocol based IP PBX. 2N IP Intercom operates as an SIP subscriber and can stream its video to the IP telephone. No additional equipment is needed for full integration of the door intercom in the telecom system . Tested models: PBX WGW08 - WGW16 - WGW40 - WGW90 - WGW250 - WGW500 - WGW1000 - WGW5000 Hotel PBX WGWH20 - WGWH50 - WGWH100 - WGWH250 - WGWH500 - WGWH1000 Tested versions:  WMS 2.0  WMS 3.0  Compatibility test:  Audio call  Video call  DTMF transfer  1. As a very first step configure new user in Wildix PBX. Select the PBX IP address from your WEB browser and go to section "User" (Utenti) and add a new user.   2. Click “+” and fill the extension number (Interno) and description (Nome).    3. Select the dialplan > TAB Dialplan.   At the end of this procedure and after the configuration of 2N IP Intercom (step n. 4) you can see the status of this new user as showed in the picture below:   The green led shows that 2N IP Intercom is registered on PBX. If you place a mouse on the "user", you will see the information about it: name, IP address and transport type. 4.From 2N IP Intercom side go to the section Calling -> SIP1 -> Configuration. Fill in "User ID" and "Password" which matches to the "ID" and "Password" set in the Wildix side, and “Domain”, “Proxy Address” and “Registrar Address”. See below:  To verify that you have successfully registered 2N IP Intercom terminal into Wildix PBX side, go to the section Services -> Phone Status in the 2N IP Intercom.

Question 33

Connecting WaveStore VMS to 2N IP Intercom

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   WaveStore VMS is the linux based platform for video monitoring. WaveStore is distributed as the whole operating system in the .iso file. Tested Wavestore software was in version 5.48.33 with IP Intercom firmware version 2.11.1.  How to configure 2N IP intercom? First notice is about licences to IP intercom. WaveStore needs ONVIF technology and RTSP server support from the intercom side. Both these services are enabled by Enhanced Video licence (order number 9137906). In section Services -> Streaming -> ONVIF/RTSP enable RTSP Server. The default user is already created as admin/2n (Username/Password). Example of the setting this service in the picture bellow.  Following picture represents example of RTSP server settings.    How to setup WaveStore VMS system? After the WaveStore server installation you can connect directly on the server via WaveView software as the part of basic configuration. To enter the setup menu you need to login as the default user: install/a (username/password) and change the View to Setup. As the first step is recommended to configure the network according to local network or use the DHCP server. When the network is properly installed you can connect remotely to this server via the same software. Please keep in mind, after any changes in the setting, allways click on SAVE icon.  New device can be added in Devices section by a simple click on the button: Discover ONVIF Cameras or add Camera manually. Following window with discovered camera will appear. Select the camera in our case it will be 2N IP Intercom and click on the Add IP Capture button. Login screen to the particular camera appears, insert the login parameters.  Now you can see 2N IP Intercom in the Device tree. You need to change type to RTSP instead of ONVIF. In network capture setting set Camera type to Custom. Please check colomn IP address of the camera (whole address without port specification) and mark the option use custom port and fill 554.  After this setting you can see list of paired devices in the table Device Tree. If the camera should be viewable by a common user it has to be enabled. Users can be managed in section Users. The default password "a" is attached to every new created user after first login it will appear the window for changing this password.  So now you can see the video stream from 2N IP Intercom. If you also want to hear the audio you have to add audio track according to picture bellow (blue rectangle).  New Audio track will appear in Device tree under particular device. You have to enable AUDIO and audio Track too, according to pictures bellow.   Last thing is to pair Video and Audio tracks. This can be done in video track settings by a selecting one of Audio link.  After all these settings you can see Video and hear the audio from 2N IP Intercom also from the Main page.

Question 34

Connection and configuration of a door contact to 2N IP Intercom/Access Unit

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. A door sensor can provide you information about the state of the door and provide some actions in particular situations, such as announcing an audio message when the door has been opened too long, also sending an email, call and more. Same can be configured in case of an unauthorized door opened. A door sensor can be connected to all 2N IP intercoms with the exception of IP Uni, to an input contact (Input1, Input2, Ext.In1, ...). Connection of a door sensor: First of all it is needed to connect the door sensor to the input of the 2N IP Intercom or 2N Access Unit. For more information, refer to the section Requirements below. How to assign and how to process the information from the door sensor: It is needed to assign the input to the door sensor, go to the section Hardware -> Digital inputs -> Door -> Door Open Sensor ->Assigned Input.  Enable the check box (GOLD license is required) Door Opened Too Long Detection and Unauthorized Door Open Detection  Automation (GOLD license required): There are three event blocks in the automation related to the Door sensor.  DoorOpenedTooLong, UnauthorizedDoorOpened. Some automation examples:  Requirements: For 2N IP/LTE Verso - an input is simply in the PCB. No special requirements. Additional inputs are available.   2N IP Solo - an input is simply in the PCB.  For 2N IP Vario - a Card Reader 125kHz is required.  For 2N IP Force - an Additional Switch + Tamper or any ´type of a Card Reader is required.  For 2N IP Safety - an Additional Switch + Tamper is required.  For 2N IP Base - an input is simply in the PCB. No special requirements.  2N Audio/Video Kit – 2 input connectors are equipped. No special requirements.  2N Access Unit - 3 input connectors are equipped. No special requirements.  2N Access Unit 2.0 - 2 input connectors are equipped. No special requirements.

Question 35

Connection of 2 devices to one lock

Accepted Answer

Connection of two 2N devices to one lock using potential outputs  Graphic  Info: To prevent damaging the unit, please install diodes to both power supplies that are connected to the same terminal on the lock.     Schematic  Info: To prevent damaging the unit, please install diodes to both power supplies that are connected to the same terminal on the lock.     Connection of two 2N devices to one lock using non-potential relays  Graphic  Info: For the lock connection, we highly recommend using the output with installed 2N Security Relay (Part No. 9159010) for enhanced installation security.    Schematic  Info: For the lock connection, we highly recommend using the output with installed 2N Security Relay (Part No. 9159010) for enhanced installation security.   Connection of one 2N device and 3rd party controller using potential outputs  Graphic  Info: To prevent damaging the unit, please install diodes to both power supplies that are connected to the same terminal on the lock.    Schematic  Info: To prevent damaging the unit, please install diodes to both power supplies that are connected to the same terminal on the lock.     Date of release: 27. 5. 2021   Used devices in manual: 2N IP Verso (firmware version 2.32)2N Access Unit 2.0 (firmware version 2.32) List of compatible Hardware: 2N IP Verso2N IP Vario2N IP Force2N IP Safety2N IP Base2N IP Solo2N Access Unit 1.0 & 2.02N Access Unit M

Question 36

Connection of external buttons to the 2N IP Intercom

Accepted Answer

How to connect the external buttons External memory buttons can be connected to the connector for connecting the expansion module. If there is no expansion module connected to the base unit, the external buttons can be connected to the connector on the communicator's motherboard (see figure below). The buttons are connected between the contact "common" and the contacts "button7" to button 14".  Warning Connecting external buttons to the communicator creates a higher risk of damage to the electronics and therefore, if this work is not performed by the manufacturer's service technician, the warranty on the base unit electronics is void. Only button contacts or relay contacts can be connected to the communicator. These contacts must not be connected to any other device or to telephone line, power or ground wires at the same time. The maximum length of the wires leading to the external buttons must not exceed 1 m.

Question 37

Direct call without SIP Proxy registration

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.  2N IP Intercom is capable of making direct IP calls without the need of registration to SIP Proxy (PBX), using Device ID (2N devices) or IP address (any SIP device). Registration to SIP Proxy is described in this article: SIP Proxy registration   Prerequisites 2N IP Intercom with the latest firmware,no additional license is required.Another SIP device to be called.(2N Answering unit / 2N IP Intercom / 3rd party SIP device)Be sure, it is capable to receive the call.   Click here for instructions for firmware 3.0 and newer. Read more about the differences in long-term support and active track 2N OS. Firmware 2.50 and older (LTS) Basic calling configuration Click on the part according to what device you would like to call.  2N Answering unit or 2N IP Intercom Call features are disabled by default.Go to the calling and also called device web interface, section Calling - Local Calls - Configuration and enable the feature. Ensure that all devices in your network operate in the same mode, configured via Calling > Local Calls > Configuration > Network Identification > Local Calls Compatibility Mode For networks with legacy devices, such as 2N Indoor Touch, the Local Calls Compatibility Mode must always be enabled. This mode is exclusive and doesn't allow calling with devices in a different mode. By default this parameter is disabled that means that: SIPS and SRTP are now enforced for Local Calls after a factory reset.     Assign the called device to the user.You can use the inbuilt scanner or set the user manually. Using inbuilt scanner Go to the calling device web interface, section Directory - Users and click the Find Device button.        Select the devices and click the Add button.       Set the user manually Go to the calling device web interface, section Directory - Usersand open the existing user or create a new one by clicking the Add User button.         Find the part User Phone Numbers and fill in the first Phone Number in format device:DeviceID.     In default, Device ID is in format Model-SN, e.g. 2NIndoorView-5412345678. In the called device, you can adjust it in section Calling - Local Calls - Configuration.      If you wish to start the call by pressing the button, you need to assign the user to the button in section Calling - Dialing - Quick Dial Buttons.            any SIP device (2N and also 3rd party) Call features are disabled from default.Go to the 2N calling device web interface, section Calling - SIP 1 - Configuration and enable the feature.Ensure enabling calling also in the called device.      Set the user Go to the 2N calling device web interface, section Directory - Usersand open the existing user or create a new one by clicking the Add User button.    Find the part User Phone Numbers and fill in the first Phone Number in format sip:IPaddress (e.g. sip:192.168.1.101).IPaddress is IP address of the called device. If it is under SIP Proxy and there is no SIP Proxy registration, you can use also format sip:extension@IPorDomain (e.g. sip:100@192.168.1.1).      If you wish to start the call by pressing the button, you need to assign the user to the button in section Calling - Dialing - Quick Dial Buttons.         Calling more devices You can set more devices to the user and call the next device if the previous one is busy.      You can also assign a deputy user (with another 3 devices) to ensure answering call even if you are busy at all three phone numbers.      If you need to call the devices at once, enable parameter Group call to next number.        Alternatively, you can make multiple users with one or more phone numbers and assign them all to one button.        Firmware 3.0 and newer Basic calling configuration Click on the part according to what device you would like to call.  2N Answering unit or 2N IP Intercom Call features are disabled by default.Go to the calling and also called device web interface, section Calling - Local Calls - Configuration and enable the feature. Ensure that all devices in your network operate in the same mode, configured via Calling > Local Calls > Configuration > Identification in network > Local Calls Compatibility Mode For networks with legacy devices, such as 2N Indoor Touch, the Local Calls Compatibility Mode must always be enabled. This mode is exclusive and doesn't allow calling with devices in a different mode. By default this parameter is disabled that means that: SIPS and SRTP are now enforced for Local Calls after a factory reset.     Assign the called device to the user.You can use the inbuilt scanner or set the user manually. Using inbuilt scanner Go to the calling device web interface, section Directory and click the Add local device button.        Select the devices and click the Add to directory button.       Set the user manually Go to the calling device web interface, section Directoryand open the existing user or create a new one by clicking the Add record button.         Find the part User Phone Numbers and fill in the first Phone Number in format device:DeviceID.      In default, Device ID is in format Model-SN, e.g. 2NIndoorView-5412345678. In the called device, you can adjust it in the section Calling - Local Calls - Configuration.       If you wish to start the call by pressing the button, you need to assign the user to the button in section Calling - Dialing - Quick Dial Buttons.             any SIP device (2N and also 3rd party) Call features are disabled from default.Go to the 2N calling device web interface, section Calling - SIP 1 - Configuration and enable the feature.Ensure enabling calling also in the called device.      Set the user Go to the 2N calling device web interface, section Directoryand open the existing user or create a new one by clicking the Add record button.     Find the part User Phone Numbers and fill in the first Phone Number in format sip:IPaddress (e.g. sip:192.168.1.101).IPaddress is IP address of the called device. If it is under SIP Proxy and there is no SIP Proxy registration, you can use also format sip:extension@IPorDomain (e.g. sip:100@192.168.1.1).      If you wish to start the call by pressing the button, you need to assign the user to the button in section Calling - Dialing - Quick Dial Buttons.          Calling more devices You can set more devices to the user and call the next device if the previous one is busy.      You can also assign a deputy user (with another 3 devices) to ensure answering call even if you are busy at all three phone numbers.      If you need to call the devices at once, enable the parameter Call together with next.          Alternatively, you can make multiple users with one or more phone numbers and assign them all to one button.

Question 38

Disabling the video preview with the 2N IP intercom outside the call?

Accepted Answer

This wiki page provides you steps how to disable the video preview with the 2N IP intercom outside the call.  The video preview outside the call can be not compliant to GDPR rules in some scenarios, that is why 2N intercoms now come with a possibility to disable it.    We always recommend to use the latest firmware. No licence is needed for this scenario.   There is a new feature in the intercom since fw version 2.26. You can simply control the video preview and postview streams by the parameter "Enable Video Preview"  You will see the camera icon once you would like to see the video stream while video preview is disabled

Question 39

Door lock does not open after dialing 00

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.  Prerequisites 2N IP Intercom with the latest firmware,no additional license is required.   Click here for instructions for firmware 3.0 and newer. Read more about the differences in long-term support and active track 2N OS.   Firmware 2.50 and older (LTS) Why code 00 does not work for opening door   This code can be entered only from your phone (IP phone, softphone, etc.).For usage on the keypad please create a new code.      The code for opening the door has to be confirmed with * (00*).Resp. if you enable "Legacy switch code", then the confirmation is not necessary.      Check that all 3 types of DTMF receiving modes are enabled.     If still the same, please continue to this article: Diagnostics and Troubleshooting Firmware 3.0 and newer Why code 00 does not work for opening door   This code can be entered only from your phone (IP phone, softphone, etc.).For usage on the keypad please create a new code edit the existing one. Go to Integration, then click the three dots on an exsiting code to edit or click the edit icon to add a new code.         The code for opening the door has to be confirmed with * (00*).Resp. if you enable "Legacy switch code", then the confirmation is not necessary.      Check that all 3 types of DTMF receiving modes are enabled.     If still the same, please continue to this article: Diagnostics and Troubleshooting

Question 40

Easy unlock and call hang in one step

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. The Configuration Note: The Gold License is required.    In our example, the intercom has IP Address 192.168.50.20.   In the intercom's web interface, go to Hardware -> Switches  -> Switch1 and type to the Switch-On Command field:  192.168.50.20/api/call/hangup?session=1   Now, it is needed to setup the security for this feature. There are 2 ways to go on. Unsecured: Please, go to Services  -> HTTP API -> Services, put Connection Type to Unsecure (TCP) and Authentication to None for Phone/Call API.  Secure - password protected: Please, go to Services -> HTTP API -> Services, setup Connection Type to Unsecure (TCP) and Authentication to Digest for Phone/Call API.  Please, go to Services -> HTTP API -> Account 1, enable the account and create your credentials (User Name, Password) and check Monitoring and Control check boxes for Phone/Call Access.  Return to the Hardware -> Switches -> Switch1 and use the credentials for the HTTP Command.  Now it is ready to use unlocking and hanging up procedure in one step.

Question 41

Electric locks in 2N IP Intercom accessories

Accepted Answer

Our 2N IP Intercoms and 2N Access Units can trigger the door lock, e.g. when users are authorized and need to open the door. What is the difference between locks offered among 2N IP Intercoms accessories?   Order numberPictureExtra functionElectricityNote932071E  (BEFO 11211)12V / 230 mA DCThis is ordinary electric lock that is opened by connecting 12V to its terminals - it stays unlocked until voltage is present.932081E  (BEFO 11221)momentum pin12V / 230 mA DCThis lock is opened by 12V on its terminals, but it stays opened even when voltage is disconnected. It stays unlocked till somebody went through the door  –  so it can be unlocked only by short voltage impulse.932091E  (BEFO 11211MB)mechanical blocking12V / 230 mA DCThis lock is the same as the first one, but there is a mechanical switch on its body that allows to unlock it permanently.932061E  (BEFO 211211)door signalling12V / 230mAA regular lock with a built-in contact to indicate whether the door is open or closed. 932072E  (BEFO 31211) fail-safe12V / 170mA DCThe failsafe lock is closed when electricity is switched on. When electricity is interrupted, the lock is opened. 932062E  (BEFO 321211)fail-safe, door signalling12V / 170mA DCThe failsafe lock is closed when electricity is switched on. When electricity is interrupted, the lock is opened. It contains a built-in contact to indicate whether the door is open or closed.11202101 12V / 290mA Designed for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; short sheet metal front cover version (130 mm); 16 mm width. 11202101-L 12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; long sheet metal front cover version (250 mm); 16 mm width.11202102momentum pin12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; short sheet metal front cover version (130 mm); 16 mm width.11202102-Lmomentum pin12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; long sheet metal front cover version (250 mm); 16 mm width.11202103mechanical blocking12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; short sheet metal front cover version (130 mm); 16 mm width.11202103-Lmechanical blocking12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; long sheet metal front cover version (250 mm); 16 mm width.11202104door signaling12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; including a door state monitoring micro switch: open/closed; short sheet metal front cover version (130 mm); 16 mm width.11202104-Ldoor signaling12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; including a door state monitoring micro switch: open/closed; long sheet metal front cover version (250 mm); 16 mm width.11202105 fail-safe12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; under voltage: opener secured, blocked at voltage interruption: opener unblocked, door can be opened; short sheet metal front cover version (130 mm); 16 mm width.11202105-L fail-safe12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; under voltage: opener secured, blocked at voltage interruption: opener unblocked, door can be opened; long sheet metal front cover version (250 mm); 16 mm width.11202106fail-safe, door signaling12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; under voltage: opener secured, blocked at voltage interruption: opener unblocked, door can be opened;  including a door state monitoring micro switch: open/closed; short sheet metal front cover version (130 mm); 16 mm width.11202106-Lfail-safe, door signaling12V / 290mADesigned for door frame installation, intended for such narrow profiles as aluminium, wood or PVC in particular; under voltage: opener secured, blocked at voltage interruption: opener unblocked, door can be opened;  including a door state monitoring micro switch: open/closed; long sheet metal front cover version (250 mm); 16 mm width.11202201(SAM 7255)self-locking,panic function10-24V DC / 250 mA, permanently loaded Electromechanical lock; dimensions: 170 x 80 x 15 mm; standard front side of lock: 230 x 22 x 3 mm, R11, stainless; 72/55 self-locking lock with panic function; a key is necessary for door opening from the outside (or an electric pulse from a connected 2N IP intercom / reader); convenient solution for emergency exits. 11202201-M(SAM 7255)self-locking,panic function,monitoring10-24V DC / 250 mA, permanently loadedElectromechanical lock; dimensions: 170 x 80 x 15 mm; standard front side of lock: 230 x 22 x 3 mm, R11, stainless; 72/55 self-locking lock with panic function; a key is necessary for door opening from the outside (or an electric pulse from a connected 2N IP intercom / reader); convenient solution for emergency exits.11202202(SAM 9235)self-locking,panic function10-24V DC / 250 mA, permanently loaded Electromechanical lock; dimensions: 180 x 50 x 15 mm; standard front side of lock: 270 x 22 x 3 mm, R11, stainless; 92/35 self-locking lock with panic function; a key is necessary for door opening from the outside (or an electric pulse from a connected 2N IP intercom / reader); convenient solution for emergency exits. 11202202-M(SAM 9235)self-locking,panic function,monitoring10-24V DC / 250 mA, permanently loadedElectromechanical lock; dimensions: 180 x 50 x 15 mm; standard front side of lock: 270 x 22 x 3 mm, R11, stainless; 92/35 self-locking lock with panic function; a key is necessary for door opening from the outside (or an electric pulse from a connected 2N IP intercom / reader); convenient solution for emergency exits.11202107(Maglock MEX100)12V DC / 250 mA, Holding force: 1800N, Weight: 1,2 kg; Dimensions: 166 x 40 x 22 mm; used as a door holding supplement, not replacing the lock; consists of two parts: supplied part and counterpart; under voltage: door cannot be opened; at voltage interruption: magnets get disconnected, door opens 11202501(Magnetic handle P300RP)12V DC / 550 mA, Holding force: 3000 N (1x 300 kg); Dimensions: 400 x 105 x 63 mm; fully replaces a mortise lock and handle; under voltage: door cannot be opened; at voltage interruption: magnets get disconnected, door opens; suitable for wooden, metal and glass doors 11202401(ED100)230 V  Opening speed (90°): 3-7 seconds; Protection level: IPI2D, Weight: 8,5 kg; Dimensions: 620 x 197 x 82 mm; low energy simple door operator; contactless operation; can be interconnected with a motion sensor and electronic access control system; applicable for right / left doors; in / out opening versions    We can offer you also cable protectors. Order numberPictureNote11202301(Cable protector FX290)  Provides secure passage and protection of the supply cable between the door frame and the door leaf. Total lenght: 290 mm, Outer diameter: 14.5 mm, Inner diameter: 10,5 mm; Length of flexible pipe: 150 mm; Surface: nickel  11202302(Cable protector FX510)  Provides secure passage and protection of the supply cable between the door frame and the door leaf. Total length: 510 mm, Outer diameter: 14.5 mm, Inner diameter: 10.5 mm; Length of flexible pipe: 370 mm; Surface: nickel 11202303(Cable protector FX300G) Provides secure passage and protection of the supply cable between the door frame and the door leaf. Total length: 440 mm, Outer diameter: 14.5 mm, Inner diameter: 10 mm; Length of flexible pipe: 300 mm; Surface: grey terminal, steel pipe 11202304(Cable protector FX500G) Provides secure passage and protection of the supply cable between the door frame and the door leaf. Total length: 640 mm, Outer diameter: 14.5 mm, Inner diameter: 10 mm; Length of flexible pipe: 500 mm; Surface: grey terminal, steel pipe

Question 42

External IP Relay 9137410E & 9137411E - Controlling using HTTP commands from a 2N IP intercom or 2N Access Unit

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Do you need an intercom to switch on lights or call a lift, but the switched devices are far away and laying cables all the way to the intercom isn’t an option? Use an external IP relay, which is controlled using HTTP commands from a 2N IP intercom or Access Unit. The command is sent to the relay in unsecured form.    Prerequisities 2N IP intercom or 2N Access Unit with the latest firmwareAdditional GOLD license is neccessary for 2N IP intercom External IP Relay from 2N 9137410E (1 output)9137411E (4 outputs)    Web interface of External IP Relay Control page If you have your IP relay in the default setting, open your web browser and enter IP address 192.168.1.2, then you should be able to see control page depending on the version of the product you own. If you are not able to access the IP relay web interface, then please check if your computer is in the same network as IP relay (PC must have an IP address 192.168.1.x).    Setup page For entering the IP relay setup page, type to web browser http://192.168.1.2/setup.htmlUsername: adminPassword: webrelayNow you can configure its parameters according to your needs.e.g. network parameters (change IP address), look of the control page, relay pulse duration.      Detailed information about the IP relay settings and additional features is found in the manual linked below. Manual for External IP Relay     HTTP commands to control External IP Relay outputs   External IP Relay with 1 output (9137410E) Pulsehttp://192.168.1.2/state.xml?relayState=2ONhttp://192.168.1.2/state.xml?relayState=1OFFhttp://192.168.1.2/state.xml?relayState=0    External IP Relay with 4 outputs (9137411E) Pulserelay 1http://192.168.1.2/state.xml?relay1State=2relay 2http://192.168.1.2/state.xml?relay2State=2relay 3http://192.168.1.2/state.xml?relay3State=2relay 4http://192.168.1.2/state.xml?relay4State=2ONrelay 1http://192.168.1.2/state.xml?relay1State=1relay 2http://192.168.1.2/state.xml?relay2State=1relay 3http://192.168.1.2/state.xml?relay3State=1relay 4http://192.168.1.2/state.xml?relay4State=1OFFrelay 1http://192.168.1.2/state.xml?relay1State=0relay 2http://192.168.1.2/state.xml?relay2State=0relay 3http://192.168.1.2/state.xml?relay3State=0relay 4http://192.168.1.2/state.xml?relay4State=0    Sending HTTP commands to External IP Relay by 2N IP intercom or 2N Access Unit Login to 2N IP Intercom web interface, section Hardware - Switches.For the used switch setup Switch-On Duration and Switch-On and Switch-Off HTTP Commands, use the commands from the previous table.   Now every time when the 2N IP Intercom´s switch is activated, the IP relay is triggered on and after 5 second triggered off.More information about Switch settings in our manual: 2N IP Intercom - Configuration manual

Question 43

Gmail SMTP Service - How to configure with Intercom units

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Requirements: The E-mail (SMTP) functionality is available only with the Gold license The 2N IP Intercom supports these ports:  25  587     Google mail configuration   Google account settings - Create an App password (with 2-Step Verification)   2N IP Intercom Configuration      Google account settings - Create an App password (with 2-Step Verification) Google allows only the secure way to connect your Gmail account with the 2N IP Intercom. With this option, you will get a one-time password that you will use to log in to the SMTP settings in the 2N IP Intercom.  First of all, you need to activate 2-Step Verification for your Google account  Create a Custom app (1), here: https://myaccount.google.com/apppasswords      In the next step, you will have to select a Custom device and name it (2) for better identification  Then Click "Generate" (3):    A unique password will be generated (4), that you'll use later in the 2N IP Intercom configuration  Note down the password, then press the "DONE" (5) button:   2N IP Intercom Configuration    After you have set your Google account, you now need to set the 2N IP Intercom as well:  Go under the "Dialing" (1) tab and select "E-Mail" (2)  Enable the SMTP Service (3)  Fill out the "SMTP Server Settings" (4):  "Server Address" (SMTP server is smtp.gmail.com)  "Server port" is 587 (SSL/TLS encryption) or 25 (STARTTLS)   Set the "Security Type" accordingly to the selected port   Fill out the "SMTP Server Login" (5):  "Username" is your email address complete with domain (@gmail.com)  "Password" is the unique password created under "App Passwords"  Set the "Client Certificate", by default the "Signed by Device" is selected   Enter the sender email address under "Common E-Mail Settings" and "From Address" (6)  You can test the configuration by entering your email under "Test Email Address" (7)  Click on "Apply & Test" (8), a test email will be sent to your inbox   Lastly, save the configuration (9)         If you get a message Test email FAILURE, please double check the validity of entered credentials to this manual, otherwise please contact our support: Technical Support - 2NMake sure you have a Gold License activated, otherwise you can activate a Trial License (limited to 800 hours) to test out the features (System - License - Activate Trial License)

Question 44

Grandstream GXV3140 - How to set it up with a 2N IP Intercom

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Note: The IP addresses used will always vary depending on your network. In the example below, the IP address 192.168.3.165 for the 2N IP Intercom and the IP address 192.168.3.166 for the Grandstream GXV3140 are used.  How to set up a 2N IP IntercomHow to set up a Grandstream GXV3140 IP Phone How to set up a 2N IP Intercom Setting up the 2N IP Intercom is very easy. First, it is necessary to create a new user in the blue section directory and assign him a phone number - in our case it will be a direct call (peer to peer) to the GXV3140 phone. For this reason, we enter a phone number in the form sip:IP_address (or sip:x@IP_address), where IP_address is the IP address of the GXV3140  phone. The setting corresponds to the picture below.  In the next step, go to the "Calling -> SIP 1" section, enable the SIP 1 account and fill in the "Domain" field with the IP address of the 2N IP Intercom.  We can adjust the video codec settings and video resolution. These settings can be made in the section "Calling -> SIP 1-> Video" section, where you can set the maximum resolution for the given intercom model (VGA in this case for the 2N IP Verso intercom), change the frame rate and also the video bitrate. We also enable "Use sendrecv Attribute for Video" in the advanced SPD settings option.   Finally, we need to assign the user to the quick dial button of the 2N IP Intercom in the section "Calling -> Dialing-> Quick Dial Button".   How to set up a Grandstream GXV3140 IP Phone Be sure to leave the Use Random Port field blank in this setting.  In the next picture you can find the SIP settings for Grandstream. Set the Local SIP Port to 5060.  In General Settings, you need to specify the IP address of the SIP server. This is the IP address of the 2N IP Intercom.

Question 45

Grandstream GXV3175v2 - How to set it up with a 2N IP Intercom

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. The Grandstream GXV3175v2 is a 7-inch touchscreen IP phone with Wi-Fi connectivity and a variety of features, supporting a range of audio codecs and video codecs (H.264, H.263 and H.263+). One of the features supported on the GXV3175v2 that is described in this FAQ is "video preview". This is a video preview of the doorman before you pick up the call, i.e. you can very easily see who is standing at your door before you pick up the call and start talking to the caller.   Note: The IP addresses used will always vary depending on your network. In the example below, the IP address 192.168.50.199 for the 2N IP Intercom and the IP address 192.168.50.196 for the Grandstream GXV3175v2 are used.  How to set up the 2N IP IntercomHow to set up the Grandstream GXV3175v2 IP Phone How to set up the 2N IP Intercom Setting up the 2N IP Intercom is very easy. First, it is necessary to create a new user in the blue section directory and assign him a phone number - in our case it will be a direct call (peer to peer) to the GXV3175v2 phone. For this reason, we enter a phone number in the form sip:IP_address (or sip:x@IP_address), where IP_address is the IP address of the GXV3175v2  phone. The setting corresponds to the picture below.  In the next step, go to the "Calling -> SIP 1" section, enable the SIP 1 account and fill in the "Domain" field with the IP address of the 2N IP Intercom.  We can adjust the video codec settings and video resolution. These settings can be made in the section "Calling -> SIP 1-> Video" section, where you can set the maximum resolution for the given intercom model (VGA in this case for the 2N IP Verso intercom), change the frame rate and also the video bitrate. We also enable "Use sendrecv Attribute for Video" in the advanced SPD settings option.  Finally, we need to assign the user to the quick dial button of the 2N IP Intercom in the section "Calling -> Dialing-> Quick Dial Button".  How to set up the Grandstream GXV3175v2 IP Phone The easiest way to set up this IP phone is via the web interface, but there is also an option to set up the phone directly via the touch screen. The following describes how to set up the phone via the web interface. In the first step it is necessary to enable and set up the first user account "Account 1". As it was said at the beginning of this article, we will set up the connection between the intercom and the IP phone directly, so we will fill in the "SIP Server" field with the IP address of the 2N IP Intercom to which the IP phone will register. It is not necessary to fill in the authorization name and password in this case.  Next, go to "Call Settings" and make sure that the correct numbering plan is used for the first account. If you see a different numbering plan, then overwrite it according to the image below, or you can copy it from the settings for account 2 or account 3.  Next, go to the "Advanced setting - General settings" section of your phone's advanced settings and make sure the "Use Random Port" box is not checked. If this box is checked, then uncheck it.  In the last step, set "Preview" (i.e. preview the video from the intercom before picking up the call) in the "Maintenance" section. Preview is one of the options that can be selected for incoming call settings (see image below). Once you have set this up and saved it, don't forget to confirm the configuration by pressing the "Apply" button in the top right corner of the screen.  Finally, check that the IP phone is indeed registered to the 2N IP Intercom and test the direct call from the doorphone to the intercom and back.

Question 46

Grandstream GXV3240 - How to set it up with a 2N IP Intercom

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Used model Grandstream GXV3240: hardware revision - V1.7A, system version : 1.0.1.27, recovery version : 1.0.1.3, boot version : 1.0.1.3, kernel version : 1.0.1.3, Android version : 4.2.2   Note: The IP addresses used will always vary depending on your network. In the example below, the IP address 192.168.50.199 for the 2N IP Intercom and the IP address 192.168.50.196 for the Grandstream GXV3240 are used.  How to set up a 2N IP IntercomHow to set up a Grandstream GXV3240 IP Phone How to set up a 2N IP Intercom Setting up the 2N IP Intercom is very easy. First, it is necessary to create a new user in the blue section directory and assign him a phone number - in our case it will be a direct call (peer to peer) to the GXV3240 phone. For this reason, we enter a phone number in the form sip:IP_address (or sip:x@IP_address), where IP_address is the IP address of the GXV3240  phone. The setting corresponds to the picture below.  In the next step, go to the "Calling -> SIP 1" section, enable the SIP 1 account and fill in the "Domain" field with the IP address of the 2N IP Intercom.   We can adjust the video codec settings and video resolution. These settings can be made in the section "Calling -> SIP 1-> Video" section, where you can set the maximum resolution for the given intercom model (VGA in this case for the 2N IP Verso intercom), change the frame rate and also the video bitrate. We also enable "Use sendrecv Attribute for Video" in the advanced SPD settings option.   Finally, we need to assign the user to the quick dial button of the 2N IP Intercom in the section "Calling -> Dialing-> Quick Dial Button".   How to set up a Grandstream GXV3240 IP Phone The easiest way to set up this IP phone is via the web interface, but there is also an option to set up the phone directly via the touch screen. The following describes how to set up the phone via the web interface after the phone has been reset to factory defaults:  In the first step it is necessary to enable and set up the first user account "Account 1". As mentioned at the beginning of this article, we will set up the connection between the intercom and the IP phone directly, so we will fill in the "SIP Server" field with the IP address of the 2N IP Intercom.  Next, go to the "SIP Settings" and turn off "SIP registration".  Finally, activate the changes you have made.

Question 47

Grandstream GXV3275 - How to set it up with 2N IP Intercom

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   The Grandstream GXV3275 is a 7-inch touchscreen IP phone with Wi-Fi connectivity and a variety of features, supporting a range of audio codecs and video codecs (H.264, H.263 and H.263+).   Note: The IP addresses used will always vary depending on your network. In the example below, the IP address used is 192.168.48.151 for the 2N IP Intercom and the IP address 192.168.51.97 for the Grandstream GXV3275.  How to set up the 2N IP IntercomHow to set up the Grandstream GXV3275 IP phone How to set up the 2N IP Intercom Setting up the 2N IP Intercom is very easy. First, it is necessary to create a new user in the blue section directory and assign him a phone number - in our case it will be a direct call (peer to peer) to the GXV3275 phone. For this reason, we enter a phone number in the form sip:IP_address (or sip:x@IP_address), where IP_address is the IP address of the GXV3275 phone. The setting corresponds to the picture below.  In the next step, go to the "Calling -> SIP 1" section, enable the SIP 1 account and fill in the "Domain" field with the IP address of the 2N IP Intercom.   We can adjust the video codec settings and video resolution. These settings can be made in the section "Calling -> SIP 1-> Video" section, where you can set the maximum resolution for the given intercom model (VGA in this case for the 2N IP Verso intercom), change the frame rate and also the video bitrate. We also enable "Use sendrecv Attribute for Video" in the advanced SPD settings option.  Finally, we need to assign the user to the quick dial button of the 2N IP Intercom in the section "Calling -> Dialing-> Quick Dial Button".   How to set up the Grandstream GXV3275 IP phone The easiest way to set up this IP phone is via the web interface. The following describes how to set up the phone via the web interface. We start from the default IP Phone settings - available in the "Maintenance/Upgrade" section.   Scroll down on this page and click on the "reset" button to put the IP Phone to the default settings.  The next step is to enable and set up the first user account "Account 1" in the "general setttings -> account-> account 1" section. As it was said at the beginning of this article, we will be setting up a direct connection between the IP Intercom and the IP phone, so we will fill in the "SIP Server" field with the IP address of the 2N IP Intercom to which the IP phone will register. It is not necessary to fill in the authorization name and password in this case.  Then go to "SIP Settings -> Account -> Account 1" and uncheck the SIP registration box.  To enable the Video Preview function, i.e. displaying the video from the intercom on the phone screen before picking up the call, you must enable the function in the menu "Advanced Settings  -> Call Features". The Video Preview feature on the GXV3275 is supported from FW 1.0.1.50.   At the end don't forget to save all changes using "Apply configuration changes" as shown on the pictures above.

Question 48

How to integrate 2N IP Devices with MS Teams

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   This integration will allow you to make audio calls from our intercoms to linked MS Teams accounts and is handled by Microsoft SIP Gateway - for more details please see https://learn.microsoft.com/en-us/microsoftteams/devices/sip-gateway-plan   Requirements: 2N IP Device with firmware version 2.46.1 or newer MS Teams license* (this license is not part of the standard GOLD license and needs to be purchased separately)  EMEA license number: 9137921AXIS license number: 03160-001  MS Teams account (https://learn.microsoft.com/en-us/microsoftteams/devices/sip-gateway-plan) For a single 2N device, it's recommended to use a Microsoft Teams Shared device license.Microsoft Teams Shared Devices licensing - Microsoft Teams | Microsoft Learn *MS Teams license is only required for 2N IP Intercoms and SIP Audio Devices   Please note that the MS Teams integration is not available on OEM product versions    Step by step guide for direct MS Teams integration Checking intercom and license requirements  For firmware 3.0 and newer 1) Navigate to section System - License and check whether your intercom have MS Teams Integration license activated. You can find this license in Paid License section:    For firmware 2.50 and LTS (Long Term Support) 1) Navigate to section System - License and check whether your intercom have MS Teams Integration license activated. You can find this license in Paid Licenses section:     For firmware 2.46 1) Navigate to web interface of your intercom, section System - Features. Once there make sure that Microsoft Teams feature is in state Running. You can change this state by clicking on button Start/Stop in the action column. If you turn on this feature you have to restart your intercom in order for this change to take place. 2) If you cannot find Microsoft Teams in list of Beta features make sure to check whether your intercom is updated to firmware 2.46.1 or newer.      3) Navigate to section System - License and check whether your intercom have MS Teams Integration license activated. You can find this license in Paid Licenses section:      4) Backup the configuration and update to the latest firmware version   Configuring Intercoms to connect to MS Teams provisioning server  For firmware 3.0 and newer 1) After you check whether you have correct license and whether your Microsoft Teams license is running you can navigate to menu Integration - Calling - MS Teams.    2) You need to get provisioning address specific for your region (your region will be based on where your intercom will be connecting from, region in which MS Teams user is located can be different). This address can be found at official Microsoft webpage: https://learn.microsoft.com/en-us/microsoftteams/devices/sip-gateway-configure  3) Click on Microsoft Teams Enabled checkbox in order to enable integration and changes to be made to this page. Afterward navigate to Provisioning Server Settings and fill in your specific provisioning address into Server Address field. Then click on Save in order to save changes made to the page.  4) You can view boarding process in tab Configuration Update Status. You should have status Updated in both common config and private config part  5) Sign In button will now become available on top of the page, in section Service.  6) Click on Sign In button. This should bring up link to MS Teams website and pairing code.  7) Open website link in your web browser and copy Pairing code into marked field. Then click on Pair button 8) You should receive successful authorization message. If not, try to go back into your intercom web interface, close window with the pairing code and then open it again. This will generate new pairing code for you which you can try to input into pairing website again. 9) In your intercom web interface you should now see your intercom in Online status and a notification about successful registration to the terminal SIP server. You can also view a phone number that is assigned to your intercom by the MS Teams service. If the registration does not go through, you can click on the Update button and wait.     For firmware 2.46.1 to 2.50 and LTS (Long Term Support) 1) After you check whether you have correct license and whether your Microsoft Teams license is running you can navigate to menu Services - Integration - MS Teams.       2) You need to get provisioning address specific for your region (your region will be based on where your intercom will be connecting from, region in which MS Teams user is located can be different). This address can be found at official Microsoft webpage: https://learn.microsoft.com/en-us/microsoftteams/devices/sip-gateway-configure        3) Click on Microsoft Teams Enabled checkbox in order to enable integration and changes to be made to this page. Afterward navigate to Provisioning Server Settings and fill in your specific provisioning address into Server Address field. Then click on Save in order to save changes made to the page.    4) You can view boarding process in tab Configuration Update Status. You should have status Updated in both common config and private config part  5) Sign In button will now become available on top of the page, in section Service.     6) Click on Sign In button. This should bring up link to MS Teams website and pairing code.   7) Open website link in your web browser and copy Pairing code into marked field. Then click on Pair button    8) You should receive successful authorization message. If not, try to go back into your intercom web interface, close window with the pairing code and then open it again. This will generate new pairing code for you which you can try to input into pairing website again.  9) In your intercom web interface you should now see your intercom in Online status. You can also view phone number that is assigned to your intercom by the MS Teams service.     Creating users using MS Teams phone number You can now create users in 2N IP Intercoms using MS Teams phone numbers in order to call from intercom directly into MS Teams desktop or phone application.  For firmware 3.0 and newer 1) Navigate to menu Directory and click on Add User button.   2) Fill in fields Name and Phone Number. Choose call type MS Teams, the phone number needs to be entered in format msteams: followed by full phone number you have been provided by MS Teams for receiving unit. After you enter the phone number, press the Confirm button and save the user.  3) In case you also need to receive calls from MS Teams to your intercom, you can change call answering mode (how calls will be accepted). By default MS Teams incoming calls are in mode Manual Pickup which means you need to press button on your intercom to accept the call. This can be changed to Do not accept calls ( always busy - automatic rejection) or Answer Automatically (calls will be immediately connected). You can change this setting in following menu: Calling - General Settings - MS Teams call answering mode    For firmware 2.46.1 to 2.50 and LTS (Long Term Support) You can now create users in 2N IP Intercoms using MS Teams phone numbers in order to call from intercom directly into MS Teams desktop or phone application. 1) Navigate to menu Directory - Users and click on Add User button.  2) Fill in fields Name and Phone Number. Phone number needs to be entered in format msteams: followed by full phone number you have been provided by MS Teams for receiving unit. After you enter both name and phone number you can save these information by button Save.     3) In case you also need to receive calls from MS Teams to your intercom, you can change call answering mode (how calls will be accepted). By default MS Teams incoming calls are in mode Manual Pickup which means you need to press button on your intercom to accept the call. This can be changed to always busy (automatic rejection) or automatic pickup (calls will be immediately connected). You can change this setting in following menu: Calling - General Settings - MS Teams answering mode

Question 49

How to provide all information to effectively resolve a technical issue with 2N OS device

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   In case you have found some issue with 2N OS device, please report it to Technical Support. If you do not have access information, contact your account manager.Or you can report your issue by creating a ticket - here. The reported issue should contain the following information:  Describe us the issue in a close detail, so that we will be able to replicate the behavior at 2N Tech Support.   Send us the description of the LAN topology, NATs, IP addresses, etc.    If your issue can be clearly visible or heard e.g. LED blinking or bad sound quality, please take a picture or record a video (e.g. on a phone) and send us this behavior.   You can attach it to the e-mail or upload it to e.g. WeTransfer, Dropbox, Google Drive and send us the download link.    Know the Device Information The serial number and the current FW version of your 2N OS device.It is highly recommended to use always the newest FW version available on 2N web page - here  Backup the Configuration Send us the current configuration of the device - in the pictures below there is shown how to do that.   Capture the Wireshark trace Catch the Wireshark trace on 2N OS device. Here first of all activate the capturing by "Start" button, make a call and deactivate the capturing by "Stop" button. Then download hiptrace.pcap file and send it to the support. Because the buffer for trace is limited, it is really necessary to start the trace right before you will make a test call.    Capture an internal Syslog on 2N OS device.   If 2N Tech support asks you for a Syslog they usually want the setting that is shown in the picture below. Unlike in Wireshark trace the buffer is not limited by size but time. Please set the Required Saving Time + Severity level according to 2N Tech support needs.   After setting press the "Start" button and the Syslog will automatically stop after the time you defined in  Required Saving Time, then save the syslog.txt file and send it to us.  6. Capture an external Syslog on 2N OS device.     The external syslog is often use to capture syslog messages immediately after rebooting the device which often can't be done by internal Syslog.    Please fill the Severity Level according to 2N Tech support needs. You will need a syslog server where the messages from the device will be sent.    Set the Server Address in our example we use 192.168.1.15 - IP Address of a PC where SyslogWatcher is installed   7. Using SyslogWatcher - download here       Start the server - it will take a few seconds until you see any messages  Stop server - press after you are done with capturingExport - press this button to export messages to fileExport Settings - Choose the time from/to according to what 2N Tech support demands (1h, 24h)Custom files (CSV/XML/TXT/JSON/etc.) - type of file  Export folder - choose path to save the fileFilename - name of the file (in default it is date of Syslog capturing) -> export the file with .txt suffix and send it to us

Question 50

How to use Group Authentication / Access key in communication between 2N IP Intercoms and 2N Indoor Touch

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The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   The 2N IP Mobile application in 2N Indoor Touch can communicate with all 2N IP Intercoms in the local network (and vice versa) by default. In order to increase basic security of the installation for certain scenarios we have implemented an optional access authentication for the 2N IP Mobile application in 2N IP Intercoms by an adjustable Access Key. Thanks to the Access key settings, only selected mobile applications with the key set in the Group Authentication field of the application can detect the intercom connected in the same network.   2N IP intercom FW & license   It is strongly recommended to use the latest FW version on 2N IP Intercoms - available here or via the automatic update feature. The Group Authentication/Access key feature does not require any additional license for the 2N IP Intercom.        Navigate to the section "Calling -> Local Calls -> Configuration" and fill in the "Access Key" field in Connection to answering units to enable authentication for the 2N IP Mobile application as shown in the picture below. You can add up to 3 Access Keys.   How to set 2N Indoor Touch? Once the 2N Indoor Touch is connected to the local network and powered (over PoE or using an external 12V DC/2A power supply) it will boot up and you see its initial screen (launcher). By clicking on the 2N IP Mobile application icon in the right upper corner you can open it and access its settings.  To be able to detect and add a key protected 2N IP Intercom in the local network, you need to set the equal Access Key in the application first. Go to the section "Settings - 2N Helios IP Group Authentication" and set the same key as set on the intercom side, see the pictures below.   The application automatically scans your LAN network and searches for all connected 2N IP Intercoms with the equal Access Key/Group Authentication identification.You can easily add them in the "Devices" section by clicking on the "+" button.   By clicking on the specific row in the LAN devices list you can add selected intercoms only or by clicking on the checkbox in the right upper corner you can add all of them at once.   By clicking on the confirmation button  you have just added the desired local devices to the list and the application is ready to call.

Question 51

HTTP API - Configuration upload

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You can edit various configurations in the 2N IP Intercoms via HTTP API commands:  Configuration backupRTSP Configuration example H.264 parametersConfiguration ExampleHTTP API Test Tool The HTTP API was designed for controling selected 2N IP Intercom functions via the HTTP protocol. It enables 2N IP Intercoms to be integrated easily with third party products, such as home automation, security and monitoring systems.Below is an example how you can change configuration  parameters of the 2N IP Intercom (video framerate/resolution) and upload them into the 2N IP Intercom via HTTP API. You can find a complete manual on this page: 2N IP Intercom HTTP API manual Once you download the config backup from the intercom, you can open it in Notepad++ or any other text editor (or Web Browser).  Configuration backup After downloading the config.xml file and opening it, you can see the configuration:  You can collapse (1) and expand (2) each category of the configuration file:     RTSP Configuration example In the picture you can see the section for RTSP:   For the H.264 codec, you can see:  - 1 - 3 - 4   These numbers correspond with the settings on 2N IP Intercoms — the number means always the position of the parameter, as shown on this screenshot above.  H.264 parameters   Video Framerate: 30 fps - (number 1 in the config file)      Video Resolution: VGA - (number 3 in the config file)    Video Bitrate: 512 kbps - (number 4 in the config file)      The logic for those parameters is always the same - always start from 0.  For example, Video Resolution in IP Vario with Camera: 0 - QCIF (176x144)1 - QVGA (320x240)2 - CIF (352x288)3 - VGA (640x480)   The /api/config function helps you upload or download the device configuration. The function is part of the System section and the user must be assigned the System Control privilege for authentication if required. The function is available with the Enhanced Integration licence (up to v2.35) or included in the basic installation (v2.35 onwards). Use the PUT method for configuration upload. The reply is in the application/json format and includes no other parameters.  Configuration Example If the command is sent successfully, following line will be returned: PUT /api/config{ "success" : true} HTTP API Test Tool  The put request can look like this  https://192.168.50.163/api/config  where the 192.168.50.163 is the IP address of the intercom.You can try this by using the HTTP API test tool available on https://2N_IP_Intercom_address/apitest.html     The example is in the attached picture, you need to upload the xml file with the configuration:

Question 52

HTTP Commands – How to configure them in Answering units

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The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.    HTTP API TESTool  Intercom Setup Indoor Talk Indoor Compact  Indoor View  HTTP API TESTool You can find the HTTP commands in the HTTP API manual or by accessing the HTTP API TESTool which is part of every 2N IP Intercom and can help you create valid HTTP commands for the desired request type.  You can access the TESTool by entering the intercom’s IP address and writing /apitest.html at the end (for example https://192.168.49.88/apitest.html)  The HTTP command for triggering Switch 1 on the 2N IP Intercom is https://IP_address/api/switch/ctrl?switch=1&action=on   Intercom Setup First, configure the HTTP API Account in the 2N IP Intercom or 2N Access Unit:  Click on "Services" (1), then select "HTTP API" (2)  Make sure the HTTP Account is enabled (3)  Next, fill out the "Username" and "Password" (4)  Next, select the desired function (5) you wish to allow to be monitored/controlled with selected HTTP API Account  Lastly, save (6)   Indoor Talk Indoor Talk does allow only for one HTTP Command, by long-pressing on the unlock button:  Click on "Services" (1), then select "HTTP Command" (2)  Under the "HTTP Command Setting" - fill out the "URL", "NAME", "USERNAME" and "PASSWORD" (3):  URL - In this example "https://192.168.49.88/api/switch/ctrl?switch=1&action=on"  NAME - In this example called "Open Door"  USERNAME - Input the Username of the HTTP API Account created in the IP Intercom  PASSWORD - Input the Password of the HTTP API Account created in the IP Intercom  Lastly, save (4)  Indoor Compact Indoor Compact does allow up to three HTTP Commands, with selectable Icons that will show up on the display:  Click on "Services" (1), then select "HTTP Command" (2)  Under the "HTTP Command Setting" - fill out the "URL", "ICON", "NAME", "USERNAME" and "PASSWORD" (3):  URL - In this example "https://192.168.49.88/api/switch/ctrl?switch=1&action=on" ICON - In this example an icon of a "Door" is selected NAME - In this example called "Open Door"  USERNAME - Input the Username of the HTTP API Account created in the IP Intercom  PASSWORD - Input the Password of the HTTP API Account created in the IP Intercom  Lastly, save (4)  Indoor View Indoor View does allow up to three HTTP Commands with selectable Icons, per multiple categories of the commands:  Home Screen HTTP Command Setting - HTTP Triggers accessible from the homescreen display  In-Call HTTP Setting - HTTP Triggers accessible during a call  External Camera HTTP Command Setting - HTTP Triggers accessible while viewing an external camera   To configure the HTTP Command for the homescreen in Indoor View:  Click on "Services" (1), then select "HTTP Command" (2)  Under the "HTTP Command Setting" - fill out the "URL", "ICON", "NAME", "USERNAME" and "PASSWORD" (3):  URL - In this example "https://192.168.49.88/api/switch/ctrl?switch=1&action=on" ICON - In this example an icon of a "Door" is selected NAME - In this example called "Open Door"  USERNAME - Input the Username of the HTTP API Account created in the IP Intercom  PASSWORD - Input the Password of the HTTP API Account created in the IP Intercom  Lastly, save (4)

Question 53

Import of users from device

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The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   The nerve centre of our access control solution is 2N Access Commander. Use it for managing access to the building and monitoring the status of 2N access devices in real time. It also allows importing users from 2N IP intercom or 2N Access Unit, including their access methods (bluetooth and finger print as well), so you can keep already listed users from the current system.   Prerequisities 2N Access Commander the latest version, import is supported by a virtual machine (VirtualBox, VMWare, Hyper-V) and also by a Box (miniPC) distribution. 2N IP intercom or 2N Access Unit with the latest firmware version, containing users to be imported. No additional license is required for 2N Access Commander or 2N devices.   Feature properties The procedure works only if the device has never been registered in your Access Commander. Only unique users (according to UUID - User Unique ID) in the device can be imported. It is not possible to import from another device if it contains the same users (according to UUID). All the users from the device are imported into one Company at once,it is not possible to move users between companies.   Initial state of the system In the device there are users that we would like to import to our Access Commander.The device has never been used in our Access Commader.    In our example, 2N Access Commander contains no users at this moment. It is the typical scenario but not necessary for the import.    Backup configuration of 2N device and 2N Access Commander Go to device´s web management - System - Maintenance and make a configuration backup of your device.    Go to Access Commander´s web management - Settings and make a system backup of your Access Commander.    Importing users from the device to Access Commander Go to Access Commander´s web management - Devices and add your device to Access Commander.DO NOT ASSIGN ANY ZONE TO THIS DEVICE, ALL THE USERS WOULD BE DELETED FROM THE DEVICE.      Go to Companies and open your Company details.    In the three dot menu select Import users from device, select the device and confirm.     Users have been imported to your Access Commander.    Importing users in System log You can check the state of the import in System log.    Next steps  Now you can add the device to the zone and continue with access rule configuration.Video - 2N® Access Commander - Basic setup guide

Question 54

Induction loop for 2N IP Intercoms and Answering units

Accepted Answer

Induction loop is a part of sound system installations for hearing impaired persons that are equipped with a special hearing aid capable of receiving reproduced sound via a magnetic field receiver. The system is defined by the IEC 60118-4 standard. See which our induction loop you can use in which our IP Intercom or Answering unit.   Prerequisites Supported 2N IP Intercom or 2N Answering unit with the latest firmware,no additional license is required.2N Induction loop according to selected 2N IP Intercom or 2N Answering unit:9155041 9159050 9159054 2N Clip optionally integrated 2N Indoor Compact,2N Indoor Talk,2N Indoor View  ✓ 2N IP AudioKit,2N IP VideoKit ✓ 2N IP Force,2N IP Safety ✓ 2N IP Style ✓  ✓ 2N IP Uni ✓ 2N IP Vario ✓  2N IP Verso,2N IP Verso 2.0  ✓  ✓      Installation Please click on the selected induction loop to see the instructions:  9155041 for IP Style, IP Verso, IP Verso 2.0 The module contains two bus connectors, that are fully interchangeable and can be used either as inputs from the basic unit or outputs to other modules.   Location of bus connector on 2N IP Intercom:2N IP Style 2N IP Verso 2N IP Verso 2.0        9159050 for IP Force, IP Safety, IP Style, IP Uni, IP Vario, IP Verso, IP Verso 2.0 The induction loop amplifier can be wall mounted with the use of an internal induction loop where a signal covering is requested. Outdoor use is possible thanks to the IP65 covering. A four-wire cable of the length of one meter is mounted to the supplied product for easier connection to the intercom. In the cable are two wires for 12 V DC supply and two wires for signal input, the wires are connected into interconnection connector. If you shorten the cable, follow the colour marking. Before wall mounting, run the cable through the hole that you have prepared.Then mark two mounting holes on the wall, through the amplifier front.Remove the amplifier and drill the mounting holes. Use a drill of the diameter of 6 mm.Use the plugs and screws included in the delivery.After fastening, cover the screws with the blanks supplied.Use the supplied connectors to connect the amplifier to the intercom and power supply. The A connector is connected to the amplifier four-wire cable. Insert a special intercom-connecting cable supplied with the amplifier and 12 V power supply outlets to the B connector. Connect the special cable to the intercom and connect the power supply to the mains. You can place the mated A and B connectors into the 2N IP Intercom cover. The connectors help you connect stripped cables. Open the connector by pushing a thin screwdriver onto the white spots at its front and close the connector by sliding the movable part through a side gap.Finally, test the amplifier function using a suitable receiver for hearing impaired persons or magnetic field communication tester. No other settings are required.    Location of Induction loop connector on 2N IP Intercom:IP Force and 2N IP Safety 2N IP Style 2N IP Uni    2N IP Vario      2N IP Verso 2N IP Verso 2.0      9159054 for Indoor Compact, Indoor Talk, Indoor View, IP Audio Kit, IP Video Kit The induction loop amplifier can be wall mounted with the use of an internal induction loop where a signal covering is requested. Outdoor use is possible thanks to the IP65 covering. A four-wire cable of the length of one meter is mounted to the supplied product for easier connection to the intercom. In the cable are two wires for 12 V DC supply and two wires for signal input, the wires are connected into interconnection connector. If you shorten the cable, follow the colour marking. Before wall mounting, run the cable through the hole that you have prepared.Then mark two mounting holes on the wall, through the amplifier front.Remove the amplifier and drill the mounting holes. Use a drill of the diameter of 6 mm.Use the plugs and screws included in the delivery.After fastening, cover the screws with the blanks supplied.Use the supplied connectors to connect the amplifier to the intercom and power supply. The A connector is connected to the amplifier four-wire cable. Insert a special intercom-connecting cable supplied with the amplifier and 12 V power supply outlets to the B connector. Connect the special cable to the intercom and connect the power supply to the mains. You can place the mated A and B connectors into the 2N IP Intercom cover. The connectors help you connect stripped cables. Open the connector by pushing a thin screwdriver onto the white spots at its front and close the connector by sliding the movable part through a side gap.Finally, test the amplifier function using a suitable receiver for hearing impaired persons or magnetic field communication tester. No other settings are required.    Location of Induction loop connector on 2N Answering units and 2N IP Intercoms:2N Indoor Compact, 2N Indoor Talk, 2N Indoor View 2N IP Audio Kit and 2N IP Video Kit

Question 55

Integration the Grandstream HT801 with 2N IP Intercom

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In this manual, we will show, how to integrate the Grandstream HT801 with our intercoms using direct calls and SIP Proxy.   Requirements    intercom firmware version - 2.30.2  HT801 firmware version - 1.0.21.4  optionally SIP Proxy - My2N, NetStar (4.4.21), etc.          Direct calls      HT801 configuration There is no need for any configuration of the HT801 to be able to receive calls directly, you just need to know its IP address. The IP address can be retrieved by pick up the phone, press *** and after you enter a voice menu select parameter 02. If you have correctly enabled DHCP server the HT801 will tell you its IP address.  In order to make a call from the HT801, you need to access the menu first with pressing *** and using parameter 47.  After the message is played you need to dial an IP address of the called device divided with * and accept it with # or wait few seconds (for example 192*168*50*142#).          Intercom configuration  Create a user for the HT801 and assign it an IP address, that you've found in the previous step in this format sip:    Assing this user under a Quick Dial Button.    If you also want to receive calls from the HT801, you need to set the correct Answering Mode in the intercom, it is set to busy by default.       SIP Proxy      HT801 configuration     1. First you need to register Grandstream HT801 in My2N, see this FAQ: How to add a 3rd party SIP device/Application        2. Connect the HT801 to your network and find its IP address, the IP address can be retrieved by pick up the phone, press *** and after you enter a voice menu select parameter 02. If you have correctly enabled DHCP server the HT801 will tell you its IP address.     3. Use this IP address to connect via the web interface, default credentials are admin/admin.         4. Enter the FXO PORT configuration and fill up the credentials for registering to PBX (use the credentials from My2N).             Intercom configuration 1. First, register your 2N IP Intercom in My2N, see this FAQ: 2N IP intercom into My2N using the Security Code 2. In My2N configure calls from 2N IP Intercom to Grandstream HT801, see this FAQ: How to configure call settings for the IP intercom

Question 56

Issues accessing the web interface on macOS

Accepted Answer

Our intercoms use HTTPS protocol for accessing their web interface. HTTPS unlike HTTP requires a certificate for authentication. The certificates for 2N devices are signed by the device itself (self-signed) and not by the certification authority hence the browser will mark it as a potential threat.    macOS 10  In macOS 10 when you entered the IP address of your 2N device you would have been presented with "Your connection is not private" as shown below.This had a simple solution -> click on Advanced -> Proceed to IP address (unsafe) and you were taken to the webpage of your 2N device:        macOS 11 Big Sur and newer (12 Monterey, 13 Ventura, 14 Sonoma, 15 Sequoia) With the new macOS update 11, you will not be given the option to Proceed to IP address (unsafe).But there is a workaround for you if you are using a chromium-based web browser e.g. Google Chrome.Workaround: Click anywhere on the blank background and type thisisunsafe on your keyboard and you will be taken to the login webpage of 2N Device      In order to access the web interface of our devices, they need to be on firmware version 2.31 and newer. If you don't own a Windows or a Linux machine, hence you don't have a way how to upgrade the unit, you can upgrade the firmware via a Remote Configuration tool iny My2N. This is a best optin to access the configuration using iOS or iPadOS.   Remote Configuration You can access the web interface via Remote Configuration in our My2N service. The Remote Configuration feature is free for any number of devices and is usable on both macOS and iOS devices. Here are the steps needed: 1. Create an account (if you don't have one yet) here. 2. Log in to your My2N account, click Devices, then ADD DEVICE and select 2N Device.  3. Enter the serial number and security code of the device. If you lost your paper card with the Security Code, this option is not available for you (the Security Code could be found only in the web configuration):  6. Now select the device in the Devices List. At the bottom of the page, you will see Remote Configuration Services.  5. When you click on the rectangle with the Remote Configuration Services, two options will appear. Click on Open configuration. The login page of the intercom will be open on a new tab.

Question 57

Keypad issue with 2N IP Vario - some keys do not work

Accepted Answer

Do you have 2N IP Vario with keypad...  ... and some keys do not work?   Please try these steps:  Check cable installationThe cable must go through the left hole.Using the right hole could restrict the movement of some keys.     Check keypad PINs on the PCBThe keypad integrated in the plastic cover is connected through several connectors (X4, X5, X15 and X16) to the PCB. If these pins are damaged/bent, then the keypad can not be properly connected.

Question 58

KNX connectivity with 2N IP Intercoms

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Our 2N IP Intercoms can cooperate with KNX, an open standard for commercial and residential building automation.We will show you how to setup these scenarios:  Signalization of pressed button on the 2N IP Intercom into the KNX system.  Activation of the door lock connected into the 2N IP Intercom via the KNX system.    Prerequisites 2N IP Intercom with the latest firmware and connected door lock.GOLD license is required to use automation interface.The device must be equipped with at least one free input and output.Most of our devices have at least one input on the main unit, here is an exception: 2N IP Force & 2N IP Safety & 2N IP Variorequiring additional module2N IP Unidoes not have input at all  KNX System using KNX actor with at least one free input and output.     Connection diagram                 2N IP Intercom configuration Go to section Services - Automation and setup the function to activate Relay 1 when the quick dial button is pressed.   Go to section Hardware - Digital Inputs - Door and assign IP Intercom´s input for exit button scenario.    Go to section Hardware - Switches and be sure, Switch 1 is enabled and set for the proper controlled output (where the door lock is connected).

Question 59

Language mutation - How to create own language mutation for 2N IP Intercoms

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   It is possible to create your own language mutation for 2N IP Intercoms since firmware v2.8 and higher.    Go to the Menu Services->Web server->User localization and download the original language file as shown in the picture below:      2. Download the original file containing all the user interface texts in English. The file format is XML; The name of the file is "rs_en"     3. Open this file in a text editor, for example Notepad. While translating, modify the value of  elements only. Do not modify the id values. The language name specified by the language attribute of the  element will be available in the selections of the Web interface language parameter. The abbreviation of the language name specified by the languageshort attribute of the  element will be included in the language list in the right-hand upper corner of the window and will be used for a quick language switching.   4. Below you can find an example which part of the text you can change:     5. After you finish the translation save the file in .xml format again. You can change the name of the file. Our recommendation is to save the file in format rs_XYZ.xml   6. Upload the file into the 2N IP Intercom:

Question 60

License - How to get a license for 2N IP Intercom

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. When delivered, all 2N IP Intercoms come with a free license. The only exception is 2N IP Vario with display, keypad, and camera (optional) which comes with preloaded Gold license. If you want to buy an additional license for any other models, the procedure is as follows:  If licensed features are required immediately or you just want to test all features supported by your 2N IP Intercom, please activate an 800 hour trial period in web interface of the unit. Go to section "System → License → Trial License".  Please check with your Account Manager or local reseller to find out whether you need a license or not. Devices running 2N OS 2.35 or higher now come preloaded with more features thanks to the simplification of our licensing policy. Enhanced Audio, Enhanced Security and NFC licenses are now free, along with HTTP API functionality that was previously part of Enhanced Integration. You can also find more information about license policy in "2N IP Intercom Configuration manual" – 3.2 Function Licensing As a result of the simplification, the only available licenses are:  Gold (Part No. 9137909) – which contains all remaining functions except for  InformaCast (Part No. 9137910, Axis Part No. 01381-001) – which allows the use of the SingleWire InformaCast protocol.  All other licenses were discontinued, but our devices are still compatible with them. This means that if your device with 2N OS 2.34 only has, for example, an Enhanced Integration license, and you update it to 2N OS 2.35 or higher, you’ll now have your original license plus what was in Enhanced Audio, Enhanced Security and NFC licenses for free.   Info   Codec G.729 can be used without a license key in SW versions 2.25 and higher. No licensed features are available for the 2N IP Uni.    The license overview does not apply to the US, Canada, Mexico, Caribbean, and Central and South America.    Once you choose the appropriate license, please contact your 2N reseller. If you are a 2N partner, you can contact our Customer Care department at  customercare@2n.com  and they will generate it for you. Please do not forget to specify serial number of your 2N IP Intercom in your request.    All available licenses for specific device are listed in the "2N IP Intercom Configuration manual" - 3. Model Differences and Function Licensing

Question 61

License Plate Recognition (LPR)

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   2N devices can use recognized license plates as another credential for entry or exit. License plates may be assigned to a user and their validity is controlled by the same access rules as their other credentials.   Prerequisites 2N IP Intercom (except 2N IP Uni) or 2N Access Unit with the latest firmware no additional license is required  optionally 2N Access Commander (latest version) no additional license is required  Axis network camera with ARTPEC-6 / ARTPEC-7 / ARTPEC-8 chip(verify the suitable camera with Axis according to chosen LPR app below)additional license from Axis can be required according to selected LPR app  License Plate Recognition app Vaxtor VaxALPR On Camera (version 2.2.15+) or Axis License Plate Verifier (version 2.1+)     Feature properties License plate recognition (LPR) works outside of Access Profiles set in Services - Access Control - Entry or Exit Rules, and as such can’t be combined with other credentials for combined authentication.  Version 3.0 or later If the feature is enabled and a valid HTTP request is received, this event is recorded into the event log of the 2N device as LicensePlateRecognized with the following parameters:   ap ... access control direction, entry (0) or exit (1) session ... ID of the authentication session  licensePlate ... the license plate recognized by the camera    valid ... whether the licensePlate has the right to enter (true) or not (false) uuid ... linking to a specific user ID, if licensePlate isn’t assigned to any users, the uuid parameter will be left out      Optionally, a snapshot containing a recognized license plate may be attached to the LPR HTTP request. The device receiving these requests can then store up to 5 most recent snapshots, downloadable by 2N Access Commander via access log.One license plate should always be assigned to one user, otherwise its access rules may not be applied correctly if different users have different access rules. The first match found in the directory will be used for authentication.      Version 2.50 (LTS) or earlier If the feature is enabled and a valid HTTP request is received, this event is recorded into the event log of the 2N device as LicensePlateRecognized with the following parameters:   ap ... access control direction, entry (0) or exit (1) session ... ID of the authentication session  licensePlate ... the license plate recognized by the camera   valid ... whether the licensePlate has the right to enter (true) or not (false) uuid ... linking to a specific user ID, if licensePlate isn’t assigned to any users, the uuid parameter will be left out       Optionally, a snapshot containing a recognized license plate may be attached to the LPR HTTP request. The device receiving these requests can then store up to 5 most recent snapshots, downloadable by 2N Access Commander via access log.One license plate should always be assigned to one user, otherwise its access rules may not be applied correctly if different users have different access rules. The first match found in the directory will be used for authentication.          2N device configuration Let’s configure the intercom or access unit first to have everything prepared for the integration. If you use Access Commander to manage your device, you only need to set up HTTP API access in this section, and then please continue to the next section: 2N Access Commander configuration      Version 3.0 or later Go to Integration - HTTP API section. Now click on the "Switch to the old interface" button to continue setup in the old interface (switch to the 2.50 (LTS) section for this setup)   Go to Access - Access Rules section. Enable Entry, Exit, or both, depending on whether the device your camera is connected to functions as an entry point, an exit point, or both.If the 2N device is connected to 2N Access Commander, then the following settings are managed by it.     After you enable either Access, Exit or both, go to the License plate recognition section on the same page click on the "Switch to the old interface" button to continue setup in the old interface (switch to the 2.50 (LTS) section for this setup)  Go to Directory section.If the 2N device is connected to 2N Access Commander, then the following settings are managed by it. Here, create a user and add their license plates in Credentials > Add credentials > License plateYou can enter up to 20 license plates, each license plate can contain up to 10 characters – spaces are ignored.             Version 2.50 (LTS) or earlier  Go to Services > HTTP API section.  In the Services tab, make sure Access Control API is enabled.We recommend using Secure (TLS) / Digest as connection / authentication type.       Then continue to Account # tab, enable it, enter credentials you’d like to use, and tick the Access Control privilege for CONTROL.         Go to Services - Access Control section.If the 2N device is connected to 2N Access Commander, then the following settings are managed by it. In the Entry Rules or Exit Rules tab, Advanced Settings part, select Opening by License Plate from the License Plate Recognition dropdown menu.         Go to Directory - Users section.If the 2N device is connected to 2N Access Commander, then the following settings are managed by it. Here, create a user and add their license plates under Car Fleet Management. You can enter up to 20 license plates separated by commas, each license plate can contain up to 10 characters – spaces are ignored.          2N Access Commander configuration (optional)     If the 2N device is connected to 2N Access Commander, then most of settings, incl. LPR, are managed by it.But still you have to configure the device’s HTTP API credentials directly in the device configuration as described in the previous section. Go to Devices section. Open details of the device you already prepared for LPR.        Assign the device to the proper zone.       If you see there "Lift control activated" message, please deactivate this feature first.          Go to Zones section.Open used zone details.      Enable License Plate Authentication.       Go to Users section.Assign one ore more license plates to the user.          Verify that this user is assigned to the correct group.        Go to Access rules section.Create an access rule matching the target group and zone.      Go to Settings - CAM logs section.Optionally, here you can configure getting photos of recognized license plates.Create a new CAM log.      Select the Car license plate recognized as monitored event.      Then select devices you want to receive photos from.         The function is ready to use.       Go to Access log section. You will see a record once a license plate is recognized. You can expand its details and if there are CAM Logs available, you will see this small icon. Once you click it, you should see an overview of all attached photos.                 If you have older version of the system with different look of the web interface, please click here.   When a 2N device is connected to 2N Access Commander, then most of its settings are managed by it. Thus, LPR settings will be managed by 2N Access Commander, but still you have to configure the device’s HTTP API credentials as those are device dependent.  Configure your 2N Access Commander as you normally would. Then open details of the device you already prepared for LPR  and make sure it has Lift Control turned off and that it’s assigned to the proper zone.  Then go to this Zone’s detail and enable License Plate Authentication.  Users can have their license plates assigned  under Accesses>Car License Plates, click ADD, enter one or more license plates, and confirm by clicking create.     Verify that this user is assigned to the correct group  and create an Access Rule for it.  Optionally, if you’d like to get photos of recognized license plates, you can create + NEW CAM LOGS. Name the log accordingly, select “Car license plate recognized” and click create.  Then ADD all devices you want to receive photos from to this CAM Log.  Once everything is configured, Access Logs will show up once a license plate is recognized.  You can expand its details and if there are CAM Logs available, you will see this small icon.  Once you click it, you should see an overview of all attached photos.          LPR app installation into Axis network camera and configuration   There are two options to choose from, click on the selected option to view the guide.    Vaxtor VaxALPR On Camera   We’ll only configure the most important settings, for detailed information please see the VaxALPR user manual:https://vaxtor.com/wp-content/uploads/2021/01/VaxALPR-On-Camera-Axis-Camera-Integration-EN_2.0-May-2020.pdf    Log in to suitable Axis network camera with ARTPEC-6 / ARTPEC-7 / ARTPEC-8 chipand enter Settings.       Go to the Apps tab and add the new one. Locate the .eap file from Vaxtor.Once appeared in the list of installed apps, click on it.           Activate your license key you have got from Axis for this scenario.     Then start the app and open it to go to its configuration.        Open the hamburger menu and select Reporting.        Scroll down to Optional reports and enable 2N. Fill in your 2N device’s IP address and configure the rest based on the security settings and credentials you entered in the HTTP API section of the 2N device. Save.      Open the hamburger menu again and enter Settings.       The Location part contains settings which define the countries whose license plates should be recognized. You can select up to 10.        In the Plate & Mode part you can set the minimum number of characters.       In the Video part you can set the minimum and maximum character height. Optimal settings are dependent on numerous factors, please see the VaxALPR manual for more details.        In the Environment part, you have the option to adjust how often can the same plate be authorized, what’s the maximum angle under which OCR should recognize license plates and most importantly, when to report a recognized plate.         The OCR part lets you fine tune the LPR confidence.        The Watermark part lets you adjust the images sent to 2N devices. Leave the Maximum JPEG size filter set to 0 as the maximum image size sent to 2N devices is 256 kB anyway – if the compressed file is bigger than that, it won't be sent. Thus you should adjust JPEG quality accordingly, we recommend setting it to 50 if your camera has a resolution around 1920×1080 px. For lower image resolutions or when "Perform report crop to 640×480" is checked you can set the quality to a higher value.      The Summary & Submit part contains an overview of all previously configured settings. Save the changes you made     Now, if everything is configured properly and a license plate is recognized, it’ll be sent into your 2N device. Based on whether this plate is valid or not, the barrier/door will open.      Received license plates will be shown in the 2N device web interface, section Status - Events Log.             Axis License Plate Verifier     We’ll only configure the most important settings, for detailed information please see the ALPV user manual:https://help.axis.com/en-us/axis-license-plate-verifier    Log in to suitable Axis network camera with ARTPEC-6 / ARTPEC-7 / ARTPEC-8 chipand enter Settings.       Go to the Apps tab and add the new one. Locate the .eap file from Axis.Once appeared in the list of installed apps, click on it.        Activate your license key you have got from Axis for this scenario.     Then start the app and open it to go to its configuration.     We will go throw the initial settings wizard.Select Access control type of system.      Select Barrier mode to Open to all.      If your camera view is upside down, change Image rotation to 180.    Next steps do not require any changes.         After the wizard we will adjust one more parameter in the Settings tab. Please enable Self-signed certificate in the Security part.      In the Integration section, Direct integration part, Enter your 2N device’s IP address and HTTP API credentials.Select HTTPS as connection type and enable the integration.     Now, if everything is configured properly and a license plate is recognized, it’ll be sent into your 2N device. Based on whether this plate is valid or not, the barrier/door will open.    Accordion summary… Received license plates will be shown in the 2N device web interface, section System - Events Log.      Version 2.50 (LTS) or earlier  Received license plates will be shown in the 2N device web interface, section Status - Events Log.

Question 62

Lift access control - configuring 2N systems

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. You can setup 2N RFID/Keypad/Bluetooth/Fingerprint equipped IP units to control which floors authorized user can access. The whole scenario allows interconnection of 2N IP units with AXIS A9188 I/O Relay Modules, which tells the lift which floor can be accessed after a person authorizes using the 2N IP unit as shown on the following image  Types of most typical scenarios are: A 3rd party RFID card reader in the lift cabin is connected over Wiegand to a 2N Access Unit or located at the top of the shaft or in the Machine room. The 2N Access unit communicates over IP with the Axis A9188, which is connected to the Lift Controller. The Lift Controller uses CANbus (or similar) to control the buttons in the Lift Car.A 2N Access Unit or supported intercom is installed in the lift cabin requiring an Ethernet cable connection from the machine room. This is the most convenient scenario. The 2N device communicates again over IP with the AXIS A9188 in the same way as above.A 2N Access Unit or supported intercom is installed in the lift cabin, which does not have an Ethernet connection. 2N 2Wire converters are used to bring IP connectivity and PoE through the Lift car’s traveling cable over available 2 wires. This provides IP connectivity for communication between the  2N device and the Axis A9188, which is linked with the Lift Controller.    Requirements  Lift control solution requires: (Optional) 2N Access Commander 1.13 and later. Starting with 2N Access Commander 2.0 you need at least an Advanced license for lift control.2N OS 2.27 and later. 2N Access Commander 2.0 requires firmware 2.32 for compatibility.Lift license (part of the Gold license - 9137909) for IP intercoms.The license is available for the following models: 2N IP Style, 2N IP Verso, 2N IP Force, 2N IP Safety, 2N IP Vario.AXIS A9188 I/O Relay Module (2N order no. 9160501, AXIS order no. SKU 0820-001) firmware 1.65.0.2 or newer       Technical parameters    AXIS A9188 communicates with lift I/O Relay Module using its relays wired to lift system  2N devices communicate with AXIS A9188 via IP protocol HTTPS  Time for relays open/close time is set by 2N IP unit to 10s (can be changed) which directly corresponds with time person have after his/her authorization on 2N IP unit to push floor button in the lift  One 2N device can connect to up to 8 AXIS A9188 I/O Relay Modules  Multiple 2N devices are not recommended to connect to same AXIS A9188 I/O Relay Module         The following guide will explain, how to set the whole scenario to allow a person access to certain floors in the lift using their credentials (RFID, Code, Bluetooth or Fingerprint). Configure the 2N unit to communicate with the AXIS 9188 I/O Relay Module  Make sure the 2N device has Gold license (Lift feature included) installed and firmware 2.27 or newer is used.  Connect the 2N unit to the AXIS A9188 I/O Relay Module in section Hardware - Lift Control by specifying the IP address of AXIS A9188.  Make sure you fill in the authentication as well (admin credentials for the AXIS relay module - root/root by default).    All AXIS A9188 I/O Relay Modules connected to the same 2N unit needs to have same administrator user with the same password (root for example) - maximum of 8 AXIS A9188 I/O Relay Modules can be connected to one 2N unit allowing for a maximum of 64 floors         2N Access Commander Version 3.0+ Create a Zone for each Floor in the section Zones. It is correct that these Zones will not have any device assigned, since lift enabled devices cannot be added to any Zone. Assign each zone to the Company which contains users who are allowed access to that particular floor (multiple Companies can be selected if needed).  Users should be placed in groups which will later be granted access to particular floors.Navigate to Access Rules and begin creating rules to define which zones or floors each group may access. For example, the group ‘Company A Sales Team’  can be paired with the zone ‘first floor’ to allow the users of that group access to the first floor.  Optionally, Time profiles can be set within Access rules which will restrict access to that floor within desired time frames. If none or Empty Time profile is used it means access will be allowed 24/7.    Enable lift control usage in added devices in the device details page in Access Commander.  If you add to Access Commander device with lift control license, it will become automatically enabled for Lift Control)    To finally setup which users can access which floor, in device details go to Management and create Floor assignment according to the physical connection of relays between AXIS A9188 and the lift itself (for example relay io_1_1 on AXIS A9188 is physically connected to lift that 1st floor will become available for Groups of users which have in Access rules defined rules for Zone 1st floor).   Since up to 8 AXIS A9188 can be connected, you need to know which relay belongs to which AXIS A9188 I/O Relay Module: io_1_1 in Floor list stands for first connected AXIS A9188 to 2N unit and its first relay io_1_2 in Floor list stands for first connected AXIS A9188 to 2N unit and its second relay io_2_1 in Floor list stands for second connected AXIS A9188 to 2N unit and its first relay etc...    From now all users, which are part of Groups associated in Access rules with Zone 1st floor and have valid credentials, when they authorize on 2N IP unit in lift cabin will be able to use lift button for 1st floor.   (Optional) Setup floor to allow access to anyone who presses the lift floor button  In order to allow access to floor without the need to authorize person using an RFID card, in device details go to Management and create Floor assignment according to the physical connection of relay between AXIS A9188 and lift itself (for example relay io_1_2 on AXIS A9188 is physically connected to lift which 2nd floor will become available for anyone who just presses a 2nd-floor button in the lift). From now, anyone who presses the button for 2nd floor will be able to access that floor.   Optionally, Time profile can be set, which will restrict access to that floor for desired time frames. If none of the Time profiles is used it means 24/7 allowed access.    IP Intercom/Answering unit lift setup ( Access Commander 3.0+)  RequirementsLift control from 2N OS answering units requires:  2N® Access Commander 3.0 and later (optional)2N OS 2.32 and later   The setup is quite easy once you finished all the previous steps in this guide. You can create a user that will stand in for your 2N OS based answering unit – in this example, we’re using several 2N® Indoor View units. Name these users according to your preferences, we named them Apartment 101 – 2N Indoor View etc.  Calling more devices at the same time It's important to note here that one user can have up to three numbers, thus you don't have to create more users for flats that have up to three answering units, be it 2N® Indoor View, 2N® Mobile Video etc. If it's necessary to call more than three devices, create more users and assign them to one quick dial button as described two steps below.  Make sure each user residing on the 1st floor is assigned to a group that has access to this floor – in our case, it’s 1st floor group as shown a few steps before in Access Rules.Now go to devices and open device detail of an intercom and configure its quick dial buttons or touch display to call all users and devices in e.g. Apartment 101:  Now that this is ready, go to the intercom’s web interface via Configure Device.   Access Commander Version 2.7 or older    Create a Zone for each Floor in the section Zones. It is correct that these Zones will not have any device assigned, since lift enabled devices cannot be added to any Zone.    Assign each zone to the Company which contains users who are allowed access to that particular floor (multiple Companies can be selected if needed).    Users should be placed in groups which will later be granted access to particular floors.    Navigate to Access Rules and begin creating rules to define which zones or floors each group may access. For example, the group ‘Company A Sales Team’ can be paired with the zone ‘first floor’ to allow the users of that group access to the first floor.    Optionally, Time profiles can be set within Access rules which will restrict access to that floor within desired time frames. If none or Empty Time profile is used it means access will be allowed 24/7.     Enable lift control usage in added devices in the device details page in Access Commander.   If you add to Access Commander device with lift control license, it will become automatically enabled for Lift Control)        To finally setup which users can access which floor, in device details go to Management and create Floor assignment according to the physical connection of relays between AXIS A9188 and the lift itself (for example relay io_1_1 on AXIS A9188 is physically connected to lift that 1st floor will become available for Groups of users which have in Access rules defined rules for Zone 1st floor).    Since up to 8 AXIS A9188 can be connected, you need to know which relay belongs to which AXIS A9188 I/O Relay Module: io_1_1 in Floor list stands for first connected AXIS A9188 to 2N unit and its first relay io_1_2 in Floor list stands for first connected AXIS A9188 to 2N unit and its second relay io_2_1 in Floor list stands for second connected AXIS A9188 to 2N unit and its first relay etc...      From now all users, which are part of Groups associated in Access rules with Zone 1st floor and have valid credentials, when they authorize on 2N IP unit in lift cabin will be able to use lift button for 1st floor.  (Optional) Setup floor to allow access to anyone who presses the lift floor button  In order to allow access to floor without the need to authorize person using an RFID card, in device details go to Management and create Floor assignment according to the physical connection of relay between AXIS A9188 and lift itself (for example relay io_1_2 on AXIS A9188 is physically connected to lift which 2nd floor will become available for anyone who just presses a 2nd-floor button in the lift).From now, anyone who presses the button for 2nd floor will be able to access that floor.      Optionally, Time profile can be set, which will restrict access to that floor for desired time frames. If none of the Time profiles is used it means 24/7 allowed access.          IP Intercom/Answering unit lift setup Access Commander 2.7 or lesser   Requirements   Lift control from 2N OS answering units requires:  2N Access Commander 2.0 and later (optional)  2N OS 2.32 and later       The setup is quite easy once you finished all the previous steps in this guide. You can create a user that will stand in for your 2N OS based answering unit – in this example, we’re using several 2N Indoor View units. Name these users according to your preferences, we named them Apartment 101 – 2N Indoor View etc.  Calling more devices at the same time   It's important to note here that one user can have up to three numbers, thus you don't have to create more users for flats that have up to three answering units, be it 2N Indoor View, 2N Mobile Video etc. If it's necessary to call more than three devices, create more users and assign them to one quick dial button as described two steps below.              Make sure each user residing on the 1st floor is assigned to a group that has access to this floor – in our case, it’s 1st floor group as shown a few steps before in Access Rules.    Now go to devices and open device detail of an intercom and configure its quick dial buttons or touch display to call all users and devices in e.g. Apartment 101:    Now that this is ready, go to the intercom’s web interface via Configure Device .     Door and lift control   Now you can decide whether to combine (1) door and lift control or (2) have it separated.         Switch for lift control Activate the switch by entering DTMF (activation code) and therefore send the following HTTP request. Replace the values in  red  with your own values: https://  LiftDeviceIP   /api/lift/grantaccess?user=$CallUuid$&duration=  seconds  https://127.0.0.1/api/lift/grantaccess?user=$CallUuid$&duration=5 (example) *LiftDevice = either 127.0.0.1 (if the very same device is controlling the lift) or some other device (where the Axis relay is connected)    Optional parameter duration   Please note that &duration=seconds in the HTTP request is optional. You may specify it to keep the lift buttons activated longer than specified in the image below – this value is used by all other credentials or when duration isn't specified in the HTTP request.      The HTTP request uses LIFT API that’s part of Access Control API of the 2N device in the lift that controls the Axis A9188 relay module.     2N OS answering unit setup   2N answering unit support   All 2N answering units may be used for lift control, this includes even our most basic units such as 2N Indoor Talk and 2N IP Handset. More advanced answering units, such as 2N Indoor View and 2N Indoor Compact have an optional LIFT icon checkbox to make the lift button easier to identify; 2N Indoor Touch 2.0 and 2N Mobile Video will receive the LIFT icon functionality in the upcoming updates. Basically, any device that can send DTMF may be used for lift control.      This setting is identical for 2NOS only and Access Commander included. To configure a 2N OS answering unit, access the web interface of the unit. This unit needs to have devices corresponding with phone numbers of intercoms that are going to call it, in this example we’re using device:Verso, but you can use other syntaxes depending on network setup. Add a new device or edit an existing one.  The last step is to set up Unlock Buttons – as you can see, we set up separate ones for door control and lift control. If LIFT is checked, its icon will change to make it easier to differentiate between the two.  Once this Main entrance – 2N IP Verso device (whose device name is Verso) calls the Apartment 101 – 2N Indoor View user, the 2N Indoor View recognizes it and shows the appropriate unlock buttons.  Tapping either of these will either open the door or start the lift action and send the HTTP request to the 2N device in the lift which then enables the appropriate buttons on the lift control panel via the Axis A9188. It’s important to note that 2N Access Commander serves as a synchronization server to make sure that the $CallUuid$ of the called user/device corresponds with the Uuid of a user in the 2N device that manages the lift. As this is an additional feature, you may still use this 2N device to enable lift buttons directly e.g. via Bluetooth or RFID.    2N Mobile Video setup Configuration of 2N Mobile Video is described in this Video – 2N Mobile Video: registration and setup or here: Switch codes – How to unlock the door?   2N  IP Handset setup Configuration of 2N IP Handset's call features and switch codes is described here: Direct call – How to set up a 2N IP Handset for a direct SIP call (without PBX) and how to open door   2N Indoor Touch 2.0 setup Configuration of 2N Indoor Touch 2.0 is described in this Video – Setting up calls between 2N Indoor Touch 2.0 and 2N IP intercoms or here: How to set up calls from/to 2N IP intercoms?    Last update  2022-10-24    Devices used  2N IP Verso  2N Access Unit 2.0  2N Indoor View  AXIS A9188-VE Network I/O Relay Module    Licenses required  Gold license (For IP intercoms)  Lift Module – only for the device that controls the lift    Compatible 2N intercoms for calls and lift control  2N IP Style  2N IP Verso  2N IP Force  2N IP Safety  2N IP Vario    Compatible 2N devices for lift control  2N IP Style  2N IP Verso  2N IP Force  2N IP Safety  2N IP Vario  2N Access Unit 1.0  2N Access Unit 2.0  2N Access Unit M    Compatible 2N answering units  2N Indoor View  2N Indoor Compact  2N Indoor Talk  2N Mobile Video  2N IP Handset  2N Indoor Touch  2N Indoor Touch 2.0

Question 63

Management over the Internet

Accepted Answer

The nerve centre of our access control solution is 2N Access Commander. Use it for managing access to the building and monitoring the status of 2N access devices in real time. Its intuitive user interface lets you set up the system quickly and delegate everyday activities directly to the customer.   You can easily manage 2N IP Intercoms and 2N Access Units with 2N Access Commander over the Internet as well as 2N Access Commander web interface itself. Since all of them behave like any standard IP device, you can use standard network techniques for interconnection.   Prerequisites 2N Access Commander, no additional license is required.2N IP Intercom or 2N Access Unit, no additional license is required.Device is connected to different network than 2N Access Commander.     Manage 2N IP devices with 2N Access Commander over the Internet    NAT and Port forwarding Since connection is established from 2N Access Commander to each 2N IP device, all 2N IP devices must be reachable over the Internet. In standard environment, such 2N IP devices will have private IP addresses and only one shared public IP address actually reachable from the Internet.You need to use NAT / Port forwarding on the site with 2N IP devices (SITE B and Router B on the image below).Each 2N IP device listens on port 443 for an incoming connection.You do not need to perform this action on SITE A, just make sure that 2N Access Commander is allowed to access the Internet.    When network configuration on SITE B in our example is set correctly, you can add each 2N IP device from SITE B to 2N Access Commander on SITE A manually using SITE B´s Public IP and assigned Public port in the format :.The device scanner inside 2N Access Commander cannot be used in this scenario.With its specific implementation on your sites and network devices, any company network administrator will be able to help you.               Site-to-site VPN Connects two portions of a private network or two private networks.For example, this allows to have routed connections with separate offices, or with other organizations, over the Internet.Both 2N IP devices and 2N Access Commander can act as in the same local network.   With its specific implementation on your sites and network devices, any company network administrator will be able to help you.         Manage 2N Access Commander web interface over the Internet The same network techniques you can apply also to allow different users to connect to 2N Access Commander web interface which listens on port 443 as well.

Question 64

MicroSIP - Direct call with 2N IP Intercom

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. MicroSIP is open source portable SIP softphone for Windows OS allowing you to provide high quality VoIP calls via open SIP protocol.   Prerequisites 2N IP Intercom with the latest firmware,no additional license is requiredMicroSIP softphone the latest version (https://www.microsip.org)installed on your computer with Windows OS   2N IP Intercom configuration In the web interface, go to the Directory - Users section and add a new user.    In the new user details, fill in the name and Phone Number in format "sip:PC_IP_ADDRESS" and save.Instead of "PC_IP_ADDRESS" use IP address of your computer.If you don´t know, how to find it, open a Windows command line and enter the "ipconfig" command. Go to the Calling - Dialing section and add the new user to the quick dial button and save.  Go to the Calling - SIP 1 section and enable SIP account to activate calling feature.   Stay in the same section, go to the Device Identity part, make a note of the Phone Number (ID) value, then enter the IP Intercom IP address in the Domain field and make a note of it as well.Go to the Advanced Settings part, set the SIP Transport Protocol to UDP and save.    In the Video tab, go to Extended Codec Settings and enable H.264 Constrained Baseline Profile, Packetization Mode 1, this is the video Codec which is used by MicroSip to call outside, and then,  go to the Advanced SDP Settings part and enable the "Use sendrecv Attribute for Video" parameter and save.This setting is necessary only in case you will use video calls. In case you need to have bidirectional video with 2N IP style or Third Party devices, don't forget to activate it.       Go to the Calling - General Settings section, in the Incoming Calls part, set the Call Answering Mode (SIP1) to Automatic and save.This setting is necessary only in case you will need to call from MicroSIP to the IP Intercom.    To be able to open door during call, go to Hardware - Switches sectionand verify proper configuration for your scenario.Make a note of set Activation Code with DTMF accessibility.    MicroSIP configuration and usage  Go to MicroSIP Settings.   In Settings, be sure that necessary audio and video codecs are enabled.  In Settings, enable Local Account and Save.  Let´s try the IP Intercom call.    During the call, you can open the door by dialing the switch activation code, confirmed by * .In our case, dial  00*  .  Let´s try call from MicroSIP to the IP Intercom.Enter the IP Intercom identity details (noted from its web interface) in format  ID@Domain,in our case  111@192.168.50.15 , and start the audio or video call.  Now we will make calling from MicroSIP and dialing switch activation codes much easier using the shortcut buttons.

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