Capture network traces in Sentrio

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Network trace: How to capture network traces on 2N Sentrio? Buffer length warning Because the buffer for traces is limited, it is really necessary to start the trace right before you make the test call and then stop it before it reaches the maximum buffer size – 4096kB! Please enable the Extended SIP Logging to see the SIP, RTP packets Please navigate through Calling- General settings - Enable the check box Exctended SIP Logging Caution: If there is a video stream active during the trace, the files can grow large. Local Packet Capturing - "Short" trace The advantage of the local packet capturing is that it is automatically launched upon boot up so it is possible to download the trace, including already ended call, while you have to manually launch the remote packet capturing. First of all, start the capture by clicking the "Start" button, make a call, and stop the capture by clicking the "Stop" button, then click the "Download" button to download the trace file (hiptrace.pcap) and send it to us. Remote Packet Capturing - "Long" trace Similarly, you can use remote packet capturing. This has no limit so it can be used for longer tests. Start the capture by clicking the "Start" button, choosing how long it should be traced for. Once the time limit is reached or stopped manually by the "Stop" button, the trace will be downloaded automatically. Send us the description of the used LAN topology, NATs, IP addresses, devices you're trying to integrate with, etc. that might help in solving the issue. Local Syslog You can either set up a Syslog server or use the local Syslog, which can run up to 7 days (it can be interrupted at will). If the local Syslog is too large, the beginning might be overwritten. Local Syslog is not suitable for troubleshooting sudden restarts as some of the messages might not be saved before the reboot. We recommend using a Syslog server for situations like these. The controls are the same as with the network trace. Syslog server The 2N Sentrio allows you to send system messages to the Syslog server including relevant information on the device states and processes for recording, analysis, and audit. It is unnecessary to configure this service for common intercom operations. The advantage of the external Syslog is that it captures logs even around the reboot (good for troubleshooting issues with sudden restarts, etc.). Set the Server Address In our example, we use 192.168.51.210 - IP Address of a PC where the Syslog server is installed (such as Wireshark or Syslog Watcher) Using SyslogWatcher - download trial here Start the server - it will take a few seconds until you see any messages Export - press this button to export messages to file Export Settings - Choose the time from/to according to what 2N Tech support demands (1h, 24h) Custom files (CSV/XML/TXT/JSON/etc) - type of file Export folder - choose the path to save the fileFilename - the name of the file (in default it is the date of Syslog capturing) -> export the file with .txt suffix and send it to us

Download configuration backup in 2N Sentrio

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Fill IP address of the 2N Sentrio to your browser Backup configuration: Go to section System - Maintenance - Configuration Click Backup Configuration Button Configuration will be stored in your folder Downloads (file config.xml)

Enforcer corner IP Camera - 2N Sentrio / LiftIP 2.0

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. IP Camera setup: Default IP 192.168.1.30 – connect to that IP address an use ID = adminPWD = admin (by default) Change password as below, and save Set new IP address which is compatible in your network you want to use to. And save it. As a next step you need to set a Sub Stream for 2N Sentrio / 2N LiftIP 2.0 – Resolutions 1280x720 and 640x480, both are working. Copy URL link of that stream and paste it into web config of 2N Sentrio / LiftIP 2.0Username = adminPassword = the same as the PWD to the camera

Firmware upgrade for IP Sentrio

Sentrio- Firmware Upgrade We always recommend having the latest firmware on your devices. This article will guide you through the upgrade procedure, even if you currently have a very old version. The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Prerequesities 2N SentrioInternet connectivity for the Sentrio in the case of the online upgrade methodElevator Center in case of the cloud upgrade method Feature Properties The firmware upgrade does not delete your current configuration, but we recommend saving a backup configuration before starting. However, the process updates the configuration, which may render it incompatible with previous firmware versions. How to Back Up Configuration You can select from the online, offline, and cloud upgrade methods2N Sentrio device also checks the firmware file to prevent the upload of a wrong or corrupted file. The Firmware of the Sentrio can be downloaded from here if you are doing an offline upgrade Offline Upgrade Method Go to System - Maintenance and click on the Upgrade Firmware button Select the firmware file and start the upgrade. The Sentrio will automatically get restarted and new firmware will then be available.The whole update process takes less than a minute. Online Upgrade Method A 2N Sentrio device can download the right latest firmware file by itself.Just go to System - Maintenance and click on the Upgrade Now button when the interom says that a new version is available. You can read release notes here. Click on Proceed to start the upgrade. 2N Sentrio device will automatically get restarted and new firmware will then be available.The whole update process takes less than a minute. Cloud upgrade method Log in to the Elevator Center and locate the device through Device Management > All Devices To choose your preferred device, simply click on it. View the release notes if you need to know the updates made in this firmware Update the device with a single click on the UPDATE button Confirm the update by a single click on the UPDATE button

How to connect external Axis Camera to Sentrio

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Pre-requisites: Axis CameraAxis IP Utility Software, Click here to downloadPC or Laptop on the same Network as the Lift Gate or Axis and Sentrio Setting up Axis Camera Start AXIS IP Utility. All available devices on the network show up in the list automatically. Left-click the device in the list and select IP Settings Button. On the pop-up that opens after clicking the IP Settings button, enter the account name as "root" and confirm with the desired password. In the IP settings, uncheck Automatic (DHCP) to enter your static IP address, subnet mask, and default router. Once the details are entered, click Apply. Adding an external camera stream for 2N Intercom Go to 2N IP Intercom web interface, section Hardware - Camera - External Camera Enable the featureFill in RTSP stream address in the following format: rtsp://IP_adress_of_camera/axis-media/media.amp?resolution=VGA&h264profile=mainFill in the Username "Root" and the Password of the Axis IP Camera you have createdAfter saving, you should be able to see Camera Preview if you configured everything correctly. Note: Use the following format of RTSp if VGA is not available. VGA is unavailable, use numeric value, which the camera supports, f.e. 480x480 rtsp://IP_adress_of_camera/axis-media/media.amp?resolution=480*480profile=main

How to provide all information to effectively resolve a technical issue with 2N OS device

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. In case you have found some issue with 2N OS device, please report it to Technical Support. If you do not have access information, contact your account manager.Or you can report your issue by creating a ticket - here. The reported issue should contain the following information: Describe us the issue in a close detail, so that we will be able to replicate the behavior at 2N Tech Support. Send us the description of the LAN topology, NATs, IP addresses, etc. If your issue can be clearly visible or heard e.g. LED blinking or bad sound quality, please take a picture or record a video (e.g. on a phone) and send us this behavior. You can attach it to the e-mail or upload it to e.g. WeTransfer, Dropbox, Google Drive and send us the download link. Know the Device Information The serial number and the current FW version of your 2N OS device.It is highly recommended to use always the newest FW version available on 2N web page - here Backup the Configuration Send us the current configuration of the device - in the pictures below there is shown how to do that. Capture the Wireshark trace Catch the Wireshark trace on 2N OS device. Here first of all activate the capturing by "Start" button, make a call and deactivate the capturing by "Stop" button. Then download hiptrace.pcap file and send it to the support. Because the buffer for trace is limited, it is really necessary to start the trace right before you will make a test call. Capture an internal Syslog on 2N OS device. If 2N Tech support asks you for a Syslog they usually want the setting that is shown in the picture below. Unlike in Wireshark trace the buffer is not limited by size but time. Please set the Required Saving Time + Severity level according to 2N Tech support needs. After setting press the "Start" button and the Syslog will automatically stop after the time you defined in Required Saving Time, then save the syslog.txt file and send it to us. 6. Capture an external Syslog on 2N OS device. The external syslog is often use to capture syslog messages immediately after rebooting the device which often can't be done by internal Syslog. Please fill the Severity Level according to 2N Tech support needs. You will need a syslog server where the messages from the device will be sent. Set the Server Address in our example we use 192.168.1.15 - IP Address of a PC where SyslogWatcher is installed 7. Using SyslogWatcher - download here Start the server - it will take a few seconds until you see any messages Stop server - press after you are done with capturingExport - press this button to export messages to fileExport Settings - Choose the time from/to according to what 2N Tech support demands (1h, 24h)Custom files (CSV/XML/TXT/JSON/etc.) - type of file Export folder - choose path to save the fileFilename - name of the file (in default it is date of Syslog capturing) -> export the file with .txt suffix and send it to us

IP Sentrio - Factory reset

The IP Sentrio device offers two distinct methodologies for executing a factory reset: the Hardware method and the Software method, the latter of which is facilitated through the Web Graphical User Interface (GUI). Hardware Method: The Reset button for the IP Sentrio can be located on the rear side of the IP Sentrio. Press the button RESET and keep it pressed. Wait until the red and green LEDs go on simultaneously on the device and the acoustic signal can be heard (approx. 15–35 s). Wait until the red LED goes off and the acoustic signal can be heard (approx. for another 3 s).Wait until the green LED goes off and the red LED goes on again and the acoustic signal can be heard (approx. for another 3 s).Wait until the red LED goes off and the acoustic signal can be heard (approx. for another 3 s). Release the RESET button. Software Method: The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Fill the IP address of the 2N Sentrio in your browser Go to the section System- Maintenance - ConfigurationClick on the button Restore Configuration 2. Check the Button Reset the Network Settings and Certificates if a reset of network settings is needed, and click on the Button Yes to finish the process, and the device will restart.