Question 1

2N Indoor View - How to set up calling via My2N

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. There are two modes of adding 2N Indoor View unit to the My2N portal:  Local - allows you to use 2N Indoor View in your local network. The reason for adding the device to My2N as local is to facilitate the configuration of the device so that it is not necessary to deactivate the automatic configuration of the intercom and simply add 2N Indoor View as a contact under the intercom button directly in My2N.In this mode, 2N Indoor View has to be located in the same LAN as the intercom.  Cloud – this mode allows, for example, to make calls from 2N Indoor View to the 2N Mobile Video application and vice versa. 2N Indoor View does not have to be in the same network.  1. Adding device to My2N  You can add 2N Indoor View by clicking on the button ADD DEVICE, and then choosing "2N Device" (see picture below).     A new window will appear asking you to enter the serial number and My2N Security Code to add the device.   Security code    My2N Security Code on the card that comes with the device.Another way to get the security code is to go to the web interface: System > Auto Provisioning > My2N.Please note that the security code is listed in firmware version 2.26 and higher (if you do not see it here, please upgrade the device: System > Auto Provisioning).             After successfully adding the device, you can see it in the My2N portal in the Settings section – see the picture below:  In the case of cloud mode, you will see "Online" instead of "Device is local".      2. Registration to My2N (possible in cloud mode)  In the DEVICE DETAIL you need to switch to the cloud mode. Then in the Mobile Video tab, you need to activate the service. Upon activating the device will automatically try to register to the SIP Proxy. If successful, you will see the status Registered in the Devices section.   3. Call settings  On the 2N Indoor View side, we will create a contact within the My2N portal for calls to the 2N IP Intercom if it is in automatic mode.Directly in the detail of the given 2N Indoor View in the CALL SETTINGS section under the appropriate button, where we select the called device.         If you want to call the 2N IP Intercom, the Answering Mode of the incoming calls have to be set to Automatic or Manual Pickup for SIP 2:      If you have selected "manual" Configuration mode for 2N Indoor View, you have to set the contact directly in the 2N Indoor View's interfaceby creating a user in the Directory - see the pictures here:  (Phone number will be My2N Device ID - followed by "/ 2" if the unit is registered to My2N correctly via the SIP 2 account.)    On the 2N IP Intercom's side, we will create a contact for calling the 2N Indoor View if it is in automatic mode.Namely in the detail of the intercom under the appropriate button within the My2N portal, where we select the called device.   If you have selected the "manual" Configuration mode for the intercom, it is necessary to set the given contact under the given button directly in the intercom's interface:  Create the user in the Directory:(Phone number will be My2N Device ID – followed by "/ 2" if the intercom is registered to My2N correctly via the SIP 2 account.)    Add the user under the button:

Question 2

2N IP intercom into My2N - I don't have a card with the Security Code

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   Dear customers, The My2N Management Platform is a powerful cloud-based platform that makes managing and configuring the devices in your project’s solution more efficient. My2N cloud includes video calling from an IP intercom to a smartphone or a tablet.     Prerequisites   2N IP intercom firmware version 2.36 or newerInternet connectivity, make sure that the DNS parameter is configured correctly If the static IP address is usedno additional license is required      My2N platform account For detailed information about how to access My2N and sign up, please read the following article: My2N cloud - registration and setup    Locate Serial Number and Security Code You can find them on the product ownership card that came with the box of your intercom.If you don´t have this card, continue to next step.   Login to the device´s web management and go to the section System - Auto Provisioning - My2N (Old Web Interface)         Login to the device´s web management and go to the section Integration - Auto Provisioning - My2N (New Web Interface)    Add 2N IP intercom into your My2N site After login to your My2N site continue to section Devices and then click the ADD DEVICE button. Choose the 2N Device option.   In a newly opened window, please fill in details about your 2N IP intercom.Fill in this device's serial number from its ownership card or its web management.Fill in this device's Security code from the same place.Alternatively you can click on SCAN QR CODE and point the camera of your laptop or phone at the ownership card to easy fill in this two details.Please note that one device (one serial number) can only be assigned to one My2N account at once.If you have already registered that intercom to a different My2N account, you need to remove it first.Tick on Remember security code to allow automatic connectivity back in case of accidental disconectivity.Fill in the intercom's name (defined by your requirements in order to easily identify this device).Continue to next step.     We recommend to keep the Automatic configuration mode (set by default) to allow My2N automatically configure the devices. Logging of access is optional feature to see device´s access logs in My2N portal. Now you can finish the process.     You have successfully added 2N IP intercom to your My2N site. Device status is Missing call settings, which means the call feature has not been set yet as described below.            What to do next for call feature Add the mobile device you wish to call from your intercom to your My2N account.You can follow this article: My2N - How to add smartphone or tablet     In order to make calls from the intercom to mobile devices over My2N, buttons on the intercom need to be configured to call the correct mobile devices.You can follow this article: My2N - Call setting

Question 3

Access logs of 2N Mobile Key

Accepted Answer

You can see access logs within your 2N Mobile Key application. Feature is available for both Android / iOS platforms. You can check the access logs in Settings - Access logs.  You can clear all logs and you can also remove individual log entries by swipe.   You can see the following info in the access logs:   Device name  Operation mode (Touch / tap)  Unlocking status (opened, failed - if failed, then why it is showed why)  Multiple authentication info      You can delete or mark access log as unintended / intended opening while you swipe its entry to half of the screen from right to left      Access Logs can be also exported and are part of report form.

Question 4

Apartment admin - Guest access

Accepted Answer

Apartments section in the app As Apartment Admins are only present in residential sites, the Guest feature is strictly available with Residential sites.  The Apartments section is accessible only to Apartment Admins. Once a user is assigned to an apartment and given admin privileges, they will be able to see this section upon logging into the app with email and Password option.  Within this section, the user can view a list of all apartments they manage. If they are assigned to only one apartment, the detailed view of that apartment will be displayed immediately.                                       Create a visitor Apartment Admins can create visitor access for the apartments they manage. Visitors can enter the building using credentials generated during the creation process, either as a PIN code or a QR code. If QR codes are not generated, it means the site or building is not configured to support them.   Creating a Visitor – Step by Step  Click the "Create new visitor" button (1)  Enter the visitor's name (2) (Optional) Set the Valid From and Valid Until dates to define the access duration (3)        Click "save" to finalize the process (4)     Visitor detail screen The Visitor details page provides an overview of all essential visitor information and useful actions. At a glance, you can see:  The QR code and PIN used for access (or just the PIN, if QR codes are not enabled). (5)The visitor’s name and the building or location associated with the visitor. (6)The start and end dates of the visitor’s access validity. (7)          Available Actions Edit – Allows you to modify the visitor’s name or adjust the validity period of their credentials. (8)Delete – Initiates visitor deletion. After confirming the action, the visitor will be permanently removed. (9)Share – Opens the sharing menu, enabling you to share visitor access through any preferred communication channel (e.g., email, messaging apps). (10)

Question 5

Bluetooth Card Mode - how to setup My2n App and use the feature

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing.   We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .   For a brand new site in My2N - Start with online pairing first! Once you have your 2N devices in My2N and first cloud access is assigned, you can also create offline paired credentials on the device itself - you must create a separate user in the device directory for that. If you create offline paired credential first, after enabling the cloud access, already created offline credentials will stop working.   For already running My2N site - If your site in My2N already uses offline paired credentials which you have created on the devices by enabling online pairing (enable My2N app access for at least 1 user) all offline paired credentials will be revoked. We recommend switching those offline paired users to online pairing. If not possible, you must create offline paired access for those users again.  Card Mode - Overview Card Mode uses Bluetooth wireless communication technology between two devices over a distance. It is based on communication between two paired devices for secure authentication.   Minimum required Android / iOS versionAndroid version My2n App version iOS version My2n App version10 and higher*3.0.0 and higheriOS 16 and higher*3.0.0 and higher   *  Using Android 8 or 9 , or iOS 15 will partially work, advanced features will not be available. Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technolgy, like almost every smartphone these days. There is a communication between the smartphone and 2N IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption). Requirement 2N IP Verso with firmware version 2.33 or higher.Bluetooth module (order no. 9155046) connected to 2N IP Verso (or to 2N Access Unit) via internal Verso bus cable.My2n App app version 3.0.0 for iOS and Android.Bluetooth enabled on the phone.Location enabled on phone (for Android only). *Xiaomi Poco phones may not be compatible with WaveKey when app is on background  Step by step guide - How to setup Online Pairing between My2n App and 2N IP Intercom 1) On an existing my2n site, create an Access Group:    And then edit it with device, user and eventually apartment :  Add all devices, the users will have access to with the Access group:  Add all users, the Access group allows using the previously added devices:  You can, then, add apartment the same way. It will be mandatory in case of apartment model site:  2) After, you will need to enable My2n App access for the user:   The site or company admin, when he will enable it will see this warning explaining that in case, some users are offline paired with this device, they will have their Bluetooth Access revoked shortly:    3) Once this done, the user, if he has the My2n App installed on his mobile with the required Android or iOS version, will see appear on his App the below feature that he will have to activate:  Step by step guide - How to setup Offline Pairing between My2n App and 2N IP Intercom   1)  Please open web configuration of 2N IP Intercom and navigate: In the Old Web Interface to section Hardware -->  Extenders and locate Bluetooth module.Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module In Pressing the Bluetooth symbol, you will be able to open the door by tapping the Bluetooth icon on the Bluetooth module.    In the New Web Interface to section Access --> Modules --> Bluetooth  Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module  2) Install My2n APP app from the official OS store (Google Play, iTunes) to the mobile device of the user you wish to assign Bluetooth access to. 3) In the intercom's web configuration please navigate to section Directory --> Users (1) and create the user you wish to grant Bluetooth access for.Fill in a username and scroll down to the User WaveKey parameter(2). Click on the Bluetooth icon as shown on the picture below to pair via this device, to the Bluetooth module with the app on the mobile phone.   Once you do, a PIN code for pairing with the app in a phone will be generated as shown on the image below:  Default PIN validity is 1 hour. You need to pair a mobile phone before this time expires.Note: PIN validity can be changed in section "Services --> WaveKey --> Pairing Mode Settings"   4) Please go to close proximity (1-2 meters) of the 2N IP Intercom you just configured for pairing with the app.   5) When in close proximity to 2N IP Intercom equipped with a Bluetooth module, run the application and tap the + sign (1) and then The Pairing PIN option (2). Enter the pairing PIN provided by the intercom or from Access Commander (3) in the appropriate section (4), and start Pairing (5). Finally you will have the confirmation of the successful Pairing (6).      6) The app will start searching for devices in proximity. Please note that if the Bluetooth is in touch mode, you need to touch the Bluetooth reader first to trigger the pairing sequence.:  From now, If you are using Offline or Online Pairing, you see the device(s), if you are using Bluetooth, touching the Bluetooth sign on the intercom will trigger the door:  7) If you want now to use the Card mode, make sure to allow it on the 2n device: In Old Web Interface under the section Hardware -->  Extenders and locate Bluetooth module. Add the In App option :  In the New Web Interface under section Access --> Modules --> Bluetooth Add the In App option :    And allow it on the App itself under Settings(1) -->  Access cards(2):  and    From now, If you are using Offline or Online Pairing, you see the device(s), if you are using card mode, start walking towards the BT reader.To open the door with your smartphone, swipe and hold the smartphone close to the Bluetooth module.

Question 6

Bluetooth Motion Mode - how to setup My2n App and use the feature

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing.   We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .   For a brand new site in My2N - Start with online pairing first! Once you have your 2N devices in My2N and first cloud access is assigned, you can also create offline paired credentials on the device itself - you must create a separate user in the device directory for that. If you create offline paired credential first, after enabling the cloud access, already created offline credentials will stop working.   For already running My2N site - If your site in My2N already uses offline paired credentials which you have created on the devices by enabling online pairing (enable My2N app access for at least 1 user) all offline paired credentials will be revoked. We recommend switching those offline paired users to online pairing. If not possible, you must create offline paired access for those users again.  Motion Mode - Overview Motion Mode uses Bluetooth wireless communication technology between two devices over a distance. It is based on communication between two paired devices for secure authentication.   Minimum required Android / iOS versionAndroid version My2n App version iOS version My2n App version 10 and higher*3.0.0 and higheriOS 16 and higher*3.0.0 and higher   *  Using Android 8 or 9 , or iOS 15 will partially work, advanced features will not be available. Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technolgy, like almost every smartphone these days. There is a communication between the smartphone and 2N IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption).  Requirement 2N IP Verso with firmware version 2.33 or higher.Bluetooth module (order no. 9155046) connected to 2N IP Verso (or to 2N Access Unit) via internal Verso bus cable.My2n App app version 3.0.0 for iOS and Android.Bluetooth enabled on the phone.Location enabled on phone (for Android only). *Xiaomi Poco phones may not be compatible with WaveKey when app is on background  Step by step guide - How to setup Online Pairing between My2n App and 2N IP Intercom 1) On an existing my2n site, create an Access Group:    And then edit it with device, user and eventually apartment :  Add all devices, the users will have access to with the Access group:  Add all users, the Access group allows using the previously added devices:  You can, then, add apartment the same way. It will be mandatory in case of apartment model site:  2) After, you will need to enable My2n App access for the user:  The site or company admin, when he will enable it will see this warning explaining that in case, some users are offline paired with this device, they will have their Bluetooth Access revoked shortly:    3) Once this done, the user, if he has the My2n App installed on his mobile with the required Android or iOS version, will see appear on his App the below feature that he will have to activate:  Step by step guide - How to setup Offline Pairing between My2n App and 2N IP Intercom 1)  Please open web configuration of 2N IP Intercom and navigate: In the Old Web Interface to section Hardware -->  Extenders and locate Bluetooth module.Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module In Pressing the Bluetooth symbol, you will be able to open the door by tapping the Bluetooth icon on the Bluetooth module.  In the New Web Interface to section Access --> Modules --> Bluetooth  Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module  2) Install My2n APP app from the official OS store (Google Play, iTunes) to the mobile device of the user you wish to assign Bluetooth access to. 3) In the intercom's web configuration please navigate to section Directory --> Users (1) and create the user you wish to grant Bluetooth access for.Fill in a username and scroll down to the User WaveKey parameter(2). Click on the Bluetooth icon as shown on the picture below to pair via this device, to the Bluetooth module with the app on the mobile phone.   Once you do, a PIN code for pairing with the app in a phone will be generated as shown on the image below:  Default PIN validity is 1 hour. You need to pair a mobile phone before this time expires.Note: PIN validity can be changed in section "Services --> WaveKey --> Pairing Mode Settings"   4) Please go to close proximity (1-2 meters) of the 2N IP Intercom you just configured for pairing with the app.   5) When in close proximity to 2N IP Intercom equipped with a Bluetooth module, run the application and tap the + sign (1) and then The Pairing PIN option (2). Enter the pairing PIN provided by the intercom or from Access Commander (3) in the appropriate section (4), and start Pairing (5). Finally you will have the confirmation of the successful Pairing (6).  6) The app will start searching for devices in proximity. Please note that if the Bluetooth is in touch mode, you need to touch the Bluetooth reader first to trigger the pairing sequence.  From now, If you are using Offline or Online Pairing, you see the device(s), if you are using Bluetooth, touching the Bluetooth sign on the intercom will trigger the door.  7) If you want now to use the Card mode, make sure to allow it on the 2n device: In Old Web Interface under the section Hardware -->  Extenders and locate Bluetooth module. Add theMotion Detection option :  In the New Web Interface under section Access --> Modules --> Bluetooth Add the Motion Detection option :  8) You will now need to enable the Motion Detection feature. In Old Web Interface, please navigate to the section Hardware --> Camera, then click on the Internal Camera tab. Make sure to enable the Motion Detection, and then select how sensitive you wish to set the motion detection to be by adjusting the Sensitivity Threshold. To optimize the motion detection you will have to adjust the Sensitivity Threshold and Detection Area as shown below.  In New Web Interface, navigate to Customization-->Camera-->Internal Camera and hit the Arrow  Then you will be redirected to the next page, and you will have to enable at least one profile for Motion detection:  And, as in the Old Web interface you will be able to Enable the profile, adjust the sensitivity threshold with multiple factors as the detection area:  Don't forget to SAVE your new settings From now, If you are using Offline or Online Pairing, you see the device(s), if you are using motion mode, start walking towards the 2 N intercom, and the door should be triggered by the Application.

Question 7

Bluetooth Tap in App Mode - how to setup My2n App and use the feature

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing.   We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .    For a brand new site in My2N - Start with online pairing first! Once you have your 2N devices in My2N and first cloud access is assigned, you can also create offline paired credentials on the device itself - you must create a separate user in the device directory for that. If you create offline paired credential first, after enabling the cloud access, already created offline credentials will stop working.   For already running My2N site - If your site in My2N already uses offline paired credentials which you have created on the devices by enabling online pairing (enable My2N app access for at least 1 user) all offline paired credentials will be revoked. We recommend switching those offline paired users to online pairing. If not possible, you must create offline paired access for those users again.    Tap in App Mode - Overview Tap in App Mode uses Bluetooth wireless communication technology between two devices over a distance. It is based on communication between two paired devices for secure authentication.   Minimum required Android / iOS versionAndroid version My2n App versioniOS version My2n App version10 and higher*3.0.0 and higheriOS 16 and higher*3.0.0 and higher   Using Android 8 or 9 , or iOS 15 will partially work, advanced features will not be available. Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contain this technology, like almost every smartphone these days. There is communication between the smartphone and 2N IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption). Requirement 2N IP Verso with firmware version 2.33 or higher.Bluetooth module (order no. 9155046) connected to 2N IP Verso (or to 2N Access Unit) via internal Verso bus cable.My2n App app version 3.0.0 for iOS and Android.Bluetooth enabled on the phone.Location enabled on phone (for Android only). *Xiaomi Poco phones may not be compatible with WaveKey when app is on background  Step by step guide - How to setup Online Pairing between My2n App and 2N IP Intercom 1) On an existing my2n site, create an Access Group:   And then edit it with device, user and eventually apartment :  Add all devices, the users will have access to with the Access group:  Add all users, the Access group allows using the previously added devices:  You can, then, add apartment the same way. It will be mandatory in case of apartment model site:  2) After, you will need to enable My2n App access for the user:  The site or company admin, when he will enable it will see this warning explaining that in case, some users are offline paired with this device, they will have their Bluetooth Access revoked shortly:  3) Once this done, the user, if he has the My2n App installed on his mobile with the required Android or iOS version, will see appear on his App the below feature that he will have to activate:  Step by step guide - How to setup Offline Pairing between My2n App and 2N IP Intercom 1) Please open web configuration of 2N IP Intercom and navigate to section Hardware -->  Extenders and locate Bluetooth module.Launch Authentication by "In app" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module. In Pressing the Bluetooth symbol, you will be able to open the door by tapping the Bluetooth icon on the Bluetooth module.  2) Install My2n APP app from the official OS store (Google Play, iTunes) to the mobile device of the user you wish to assign Bluetooth access to. 3) In the intercom's web configuration please navigate to section Directory --> Users (1) and create the user you wish to grant Bluetooth access for.Fill in a username and scroll down to the User WaveKey parameter(2). Click on the Bluetooth icon as shown on the picture below to pair via this device, to the Bluetooth module with the app on the mobile phone.   Once you do, a PIN code for pairing with the app in a phone will be generated as shown on the image below:  Default PIN validity is 1 hour. You need to pair a mobile phone before this time expires.Note: PIN validity can be changed in section "Services --> WaveKey --> Pairing Mode Settings" 4) Please go to close proximity (1-2 meters) of the 2N IP Intercom you just configured for pairing with the app. 5) When in close proximity to 2N IP Intercom equipped with a Bluetooth module, run the application and tap the + sign (1) and then The Pairing PIN option (2). Enter the pairing PIN provided by the intercom or from Access Commander (3) in the appropriate section (4), and start Pairing (5). Finally you will have the confirmation of the successful Pairing (6).   Enter the pairing PIN provided by the intercom or from Access Commander (3) in the appropriate section (4), and start Pairing (5). Finally you will have the confirmation of the successful Pairing (6) 6) The app will start searching for devices in proximity. Please note that if the Bluetooth is in touch mode, you need to touch the Bluetooth reader first to trigger the pairing sequence.  From now, If you are using Offline or Online Pairing, you see the device(s), if you are using Bluetooth, touching the Bluetooth sign on the intercom will trigger the door.  7) If you want now to use the Tap in App mode, make sure to have in the 2N intercom under section Hardware -->  Extenders and locate Bluetooth module.Start Authentication by "In App" enabled  8) If you want now to use the Tap in App mode, go to your App and check the devices present under Nearby Doors Found(1):  Tap on the lock (2) corresponding the the appropriate door :  And you should get a confirmation that the door is opened by a green check under the door's name (3):

Question 8

Bluetooth Touch Mode - how to setup My2n App and use the feature

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing.   We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .    For a brand new site in My2N - Start with online pairing first! Once you have your 2N devices in My2N and first cloud access is assigned, you can also create offline paired credentials on the device itself - you must create a separate user in the device directory for that. If you create offline paired credential first, after enabling the cloud access, already created offline credentials will stop working.   For already running My2N site - If your site in My2N already uses offline paired credentials which you have created on the devices by enabling online pairing (enable My2N app access for at least 1 user) all offline paired credentials will be revoked. We recommend switching those offline paired users to online pairing. If not possible, you must create offline paired access for those users again.  Touch Mode - Overview Touch Mode uses Bluetooth wireless communication technology between two devices over a distance. It is based on communication between two paired devices for secure authentication.    Minimum required Android / iOS versionAndroid version My2n App version iOS version My2n App version 10 and higher*3.0.0 and higheriOS 16 and higher*3.0.0 and higher   *  Using Android 8 or 9 , or iOS 15 will partially work, advanced features will not be available.  Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technolgy, like almost every smartphone these days. There is a communication between the smartphone and 2N IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption). Requirement 2N IP Verso with firmware version 2.33 or higher.Bluetooth module (order no. 9155046) connected to 2N IP Verso (or to 2N Access Unit) via internal Verso bus cable.My2n App app version 3.0.0 for iOS and Android.Bluetooth enabled on the phone.Location enabled on phone (for Android only). *Xiaomi Poco phones may not be compatible with WaveKey when app is on background  Step by step guide - How to setup Online Pairing between My2n App and 2N IP Intercom 1) On an existing my2n site, create an Access Group:    And then edit it with device, user and eventually apartment :  Add all devices, the users will have access to with the Access group:  Add all users, the Access group allows using the previously added devices:  You can, then, add apartment the same way. It will be mandatory in case of apartment model site:  2) After, you will need to enable My2n App access for the user:   The site or company admin, when he will enable it will see this warning explaining that in case, some users are offline paired with this device, they will have their Bluetooth Access revoked shortly:  3) Once this done, the user, if he has the My2n App installed on his mobile with the required Android or iOS version, will see appear on his App the below feature that he will have to activate:  Step by step guide - How to setup Offline Pairing between My2n App and 2N IP Intercom 1)  Please open web configuration of 2N IP Intercom and navigate: In the Old Web Interface to section Hardware -->  Extenders and locate Bluetooth module.Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module In Pressing the Bluetooth symbol, you will be able to open the door by tapping the Bluetooth icon on the Bluetooth module.    In the New Web Interface to section Access --> Modules --> Bluetooth  Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module    2) Install My2n APP app from the official OS store (Google Play, iTunes) to the mobile device of the user you wish to assign Bluetooth access to. 3) In the intercom's web configuration please navigate to section Directory --> Users (1) and create the user you wish to grant Bluetooth access for.Fill in a username and scroll down to the User WaveKey parameter(2). Click on the Bluetooth icon as shown on the picture below to pair via this device, to the Bluetooth module with the app on the mobile phone.   Once you do, a PIN code for pairing with the app in a phone will be generated as shown on the image below:  Default PIN validity is 1 hour. You need to pair a mobile phone before this time expires.Note: PIN validity can be changed in section "Services --> WaveKey --> Pairing Mode Settings" 4) Please go to close proximity (1-2 meters) of the 2N IP Intercom you just configured for pairing with the app. 5) When in close proximity to 2N IP Intercom equipped with a Bluetooth module, run the application and tap the + sign (1) and then The Pairing PIN option (2). Enter the pairing PIN provided by the intercom or from Access Commander (3) in the appropriate section (4), and start Pairing (5). Finally you will have the confirmation of the successful Pairing (6).  6) The app will start searching for devices in proximity. Please note that if the Bluetooth is in touch mode, you need to touch the Bluetooth reader first to trigger the pairing sequence.  From now, If you are using Offline or Online Pairing, you see the device(s), if you are using Bluetooth, touching the Bluetooth sign on the intercom will trigger the door

Question 9

Connect 2N IP Phone D7A to My2N

Accepted Answer

2N IP Phone D7A can be added to the My2N portal as a 3rd-party device thus subscription is necessary. More info here: https://www.2n.com/en_GB/products/the-my2n-management-platform/my2n-pricing           If you want to use the 2N IP Phone D7A for My2N cloud calling, please into the My2N portal and follow the steps below.  #1 Create 3rd party account  click on ADD DEVICE  add 3rd party device       #2 Copy the login credentials  copy the Device ID  copy the Device Password  copy the SIP Proxy address        #3 Register the 2N IP Phone D7A  use the copied Device ID as Registration Name and Username  use the copied Device Password as Password  used the copied SIP Proxy address as Server Host, set the port to 5060  set the Transport to TCP  set your own Display Name; it will be shown on the display of the IP Phone D7A (optional)  Activate the account        #4 Enable video preview & Set unlock code  set the Device ID of the 2N IP Intercom as a Phone Number  set the Unlock PIN based on the switch code of the 2N IP Intercom (do not forget to put star "*" at the end of the code)  set the Display Name, this will be shown during the incoming call (optional)  make sure the rest is enabled as per the picture (default)

Question 10

Difference between logins in My2N app

Accepted Answer

Using device ID  Using the device ID you are login in directly to one particular device using the ID and password generated by My2N. To log in with the device ID head to the My2N portal:  open section devices  expand the Mobile Video service menu  scan the QR code or manually fill in the device ID and password         If you log in to the device using My2N account, you will no longer be able to log in using the device ID and password.     Using My2N account  Using the My2N account, you will be able to access all devices that are assigned to your My2N account. If you have more devices you can log in on all devices using the same account and choose which device you are currently holding in your hands and log in easily. To log in using the My2N login:  click on Log in  fill in the My2N account credentials, the same credentials you are using on the My2N portal  if you have multiple devices choose the one that represents the device you have in your hands

Question 11

How to add smartphone or tablet in My2N account

Accepted Answer

In order to make calls from 2N Helios IP intercoms to other devices such as tablets and smartphones based on Android or iOS operating systems, you need to add them to My2N first.  Prerequisites  2N Helios IP intercom added in My2N account -  Android tablet or smartphone running Android operating system version 6 or newer or iOS tablet or smartphone running iOS operating system version 12 or newer     Step by step guide   In My2N – Devices press the ADD DEVICE button in order to add your smartphone or tablet device to your My2N account.  New window will appear. Please choose to add Smartphone or Tablet by clicking on it. In the next step, you need to name your new device and assign its user. Usually it should be the holder of smartphone or tablet.         Device's login SIP credentials for My2N will be sent to selected user's email address.      You can also add the new device to a button of an intercom here. Simply select the intercom and press the + button to add it. Confirm your choice by clicking on FINISHED button. After you finish, an email will be sent to user's email address and you will get a confirmation dialog window.   Now you have successfully added your smartphone or tablet to the My2N account.You can add another device by repeating steps 1-5 and choosing a different device name.     In order to make calls from intercom to mobile devices over My2N, buttons on the intercom need to be configured to call correct mobile devices. For detailed information how to set buttons, please visit the following article: How to configure call settings for the IP intercom

Question 12

How to enable external camera on My2N

Accepted Answer

Enable   External Camera on the My2N portal  :        Now you have successfully configured the use of the external camera within the My2N application. You can switch between the video streams by pressing the camera button.

Question 13

How to fix push notifications for Android OS

Accepted Answer

This FAQ can help you enable services and parameters that are necessary for smooth operation of the 2N Mobile Video app. Normally the app will configure all the permissions, and push notification mechanisms by itself however because the Android OS is optimised from each smart phone manufacturer, the settings may be different, more strict or use different names or sections in the setting menu.The settings is also dependend on the Android OS version. In case that you have some issues with the 2N Mobile Video  such as: Incoming calls from intercom are not received while app is in background (smartphone is not ringing)Incoming calls from intercom are not received while the smartphone is locked (smartphone is not ringing) Quick Tip: In case that the phone is not ringing while the app is in background - you can try to open the app and make a call from the intercom towards the app - if you can receive this call while the app is in foreground and not while the app is in background, push notifications are most likely disabled.  There are 4 main setting features that needs to be checked: Battery optimisation - Some phones are switching off the apps due to the battery usage - push notifications may or may not work, depending on the implementation of the rule for each vendor. It is good to try to exclude the 2N Mobile Video from battery optimisation.Auto-start of the app during the boot of the phone - Some phones require first start of the app to be able to send the push notifications to this specific app. If the auto-start is not allowed the push notification may not be received.Push notification settings - If push notification is disabled for the specific app, the app won't be awake during the incoming call.App permissions - It is always good to check the permissions - if the parameters here are disabled the app wont be working properly. Note: This FAQ describes where you can find those settings features for specific phones and what needs to be enabled. Please note that phones listed here are tested by 2N. There might be different phones with different setting sections however the principle is the same for all of them.     ModelOS VersionBattery OptimizationAuto-startPush NotificationsApp PermissionsAcer Liquid Zest Plus6.0Battery>Battery optimisation (upper right corner)>all apps>2N Mobile Video>Do not optimisenot foundApps>2N Mobile Video>notificationsApps>2N Mobile Video>PermissionsAsus (in general)???Settings>Manage battery usage>Choose all apps>find 2N Mobile Video>Do not optimiseConsumptions>Management of automatic startup>find 2N Mobile Video>enableSound & Notifications>App notifications>2N Mobile VideoApps>2N Mobile Video>PermissionsAsus Zenfone 26.0.1Battery>Battery optimisation (upper right corner)>all apps>2N Mobile Video>Do not optimiseConsumptions>Management of automatic startup>find 2N Mobile Video>enableSound & Notifications>App notifications>2N Mobile VideoApps>2N Mobile Video>PermissionsGoogle Pixel10Battery>battery optimisation> choose all apps>2N Mobile Video>Do not optimisenot foundApps & Notifications>2N Mobile Video>App info>NotificationsApps & Notifications>2N Mobile Video>App info>PermissionsHonor 109Battery>Optimisation>choose all apps>Don't allowBattery>App launch>2N Mobile Video>enableNotifications>2N Mobile Video>allow notoficationsApps>Apps>2N Mobile Video>PermissionsHuawei Ascend G75.1.1Battery>optimisation option was not foundnot foundNotification manager>2N Mobile Video>allow notoficationsManage apps>2N Mobile Video>PermissionsHuawei P8 Lite6Apps>2N Mobile Video>Batterynot foundNotification panel & status bar>Notification manager>2N Mobile VideoApps>2N Mobile Video>PermissionsLenovo P705.1Power manager>optimisation option was not foundnot foundSound & Notifications>App notifications>2N Mobile VideoApps>2N Mobile Video>PermissionLenovo S605.0.2Power manager>Background app management>2N Mobile Videonot foundNotification center>App notfication management>2N Mobile Video>Enable notificationPermission Control>apps>2N Mobile VideoLG Flex 26.0.1Battery & Power savings>optimisation option was not foundnot foundSound & Notification>Apps>2N Mobile VideoApps>2N Mobile Video>PermissionsLG G35.0Battery & Power savings>optimisation option was not foundnot foundSound>Apps>2N Mobile VideoGeneral>Apps>2N Mobile VideoLG H 6356Battery>optimisation option was not foundnot foundApps>2N Mobile Video>App info>NotificationsApps>2N Mobile Video>PermissionsLG K 5006.0.1Battery & Power savings>optimisation option was not foundnot foundSound & Notification>Apps>2N Mobile VideoApps>2N Mobile Video>PermissionsMotorola E47.1.1Battery>Battery optimisation (upper right corner)>all apps>2N Mobile Video>Do not optimisenot foundNotification>2N Mobile VideoApps>2N Mobile Video>PermissionsNokia 59Apps & Notifications>see all apps>2N Mobile Video>battery usage>Battery optimisation>All apps>2N Mobile Video>Do not optimisenot foundApps & Notifications>all apps>2N Mobile Video>NotificationsApps & Notifications>all apps>2N Mobile Video>PermissionsSamsung Galaxy J57.1.1Bettery>Unmonitored apps>2N Mobile Videonot foundNotifications>2N Mobile VideoApps>2N Mobile Video>PermissionsSamsung Galaxy S45.0.1Bettery>App optimisation>detail>2N Mobile Video>Turn offnot foundNotifications>2N Mobile VideoApplication managerXiaomi MEG 78.1.0Battery & performance>power>App battery saver>2N Mobile Video>No restrictionsInstalled apps>2N Mobile Video>AutostartInstalled apps>2N Mobile Video>NotificationsInstalled apps>2N Mobile Video>PermissionsXiaomi Redmi Note 47Battery & performance>power>App battery saver>2N Mobile Video>No restrictionsInstalled apps>2N Mobile Video>Autostart Installed apps>2N Mobile Video>NotificationsInstalled apps>2N Mobile Video>Permissions    Note: If you have Android 8 version of the OS you can also check and allow unlimited access to data in the section: Settings -> Apps -> special access -> unlimited data access -> choose  2N Mobile Video application and allow it.    Note: If you still facing issue with the push notification while the display of the phone is locked and in IDLE state, please adjust the following setting: Settings-> Notifications-> More notifications options-> Allow notifications to turn on display.  This is related to 2N Mobile Key and 2N Mobile Video.  How to fix the push notifications on Huawei and Honor phones? (Also Samsung Galaxy J3) - General guide The EMUI of Huawei Android based phones is using very aggressive battery saving methods. These Huawei's proprietary features may cause the 2N Mobile Video application (and other communicators and instant messaging apps) unreachable when running in the background. Proceed please with following steps: Go to Settings -> Advanced settings -> Battery manager -> Protected apps, then find the app you want to see notifications from (Mobile Video app), and protect it. This is "whitelisting" the app so Huawei's overeager software doesn't shut it down for no reason.Go to Settings -> Apps -> advanced -> Ignore battery optimizations, then find the app (Mobile Video) and ignore it. Don't be tricked by the misleading wording, "ignoring" the app actually means to let it run, because you're telling the battery optimization function to "ignore" that app.Go to Settings -> Notification panel & status bar -> Notification centre, then find the app (Mobile Video), then activate "allow notifications" and also "priority display". You have to activate the priority part too to make sure you get notifications.Restart your phone. For further details see this article: Push Notifications Not Coming Through To Your Huawei Phone? Here's How To Fix It How to fix the push notifications on Xiaomi MIUI 8 - General guide Xiaomi MIUI 8 phones are using very aggressive battery saving methods. These proprietary features may cause the 2N Mobile Video application (and other communicators and instant messaging apps) unreachable when running in the background. Proceed please with following steps: Go to settings --> manage apps' battery usage --> choose apps. From there, pick all the apps you want to receive push notifications and select "No restrictions."Go to settings --> permissions --> autostart. From there, pick the apps you want to receive notifications, and toggle the switch to turn it on.Go to settings --> app notifications --> pick the apps you want to receive notifications, then turn the toggle for "Priority" on.Lock the app in the "recent apps"/ "app overview" plane. Do so by first opening the apps, then press the "recent apps/overview button" (that's the square button on stock Android, or the button with three horizontal lines on the Mi Mix). From there, find the app you want to receive notifications, pull down on it to "lock it", so it never gets cleared.This last step requires Developer Options privileges. To enable that, go to settings --> about phone and tap on MIUI version tab like eight times. You should then get a little message saying "you are now a developer." Then head back out to settings, go to developer option, scroll to nearly the bottom, find "memory optimization," and turn it off. For further details see this article: How To Fix Push Notifications On Xiaomi's MIUI 8 Smartphone settings examples Honor 10      Lenovo S60     Xiaomi MEG 7       Google Pixel

Question 14

How to make a custom ringtone for Mobile Video application on iOS

Accepted Answer

In this article, we are going to explain to you how you can change the ringtone for the My2N application on your iPhone (13.5.1) or iPad device when using Standard mode. The application is slightly different on each operating system. The reason why the behaviour is different in each OS is a different approach to the communication between the application and the operating system, that's why you cannot change the ringtone right in the app as you can do for Android devices.      This is possible only if you are using Fullscreen incoming calls!        iPhone  Make a call from the intercom to the iPhone, open a Phone application and choose the Recents tab.  Use Create New Contact for the intercom.  Set a custom Ringtone for the intercom.  Done.                                          1  2  3  4            iPad   There is a slight difference with iPad as it does not have any call history due to the lack of a Phone application, so you need to create the contact manually.  Go to the Contacts application, hit the + button and create a new contact.  Set a custom Ringtone.  Add a social profile, change it to customer service and name it for better identification, then fill the social profile with the intercom number (can be found in my2n.com account).  Done.  1  2   3     4

Question 15

How to provide logs from the My2N application

Accepted Answer

There are 2 ways how you can download or send us the logs from the My2N application. This method works for both Android and iOS platforms.        Method 1: Using report form The first way how to send us the logs is to use the report form directly in the My2N application. This option is the best if you don't have any active cases and you are not in touch with 2N Technical Support yet. You can just simply click on the option "Report a problem" in the settings of the app.       Please note that to be able to effectively analyse logs sent from the app - 2N Technical Support needs as much info related to the issue as possible. Please do not forget to always specify:  Time/date of the issue (call with the issue)  Ticket number - in case you are already in touch with 2N Technical Support and you are sending new logs related to the issue/case which has been already reported to 2N Technical Support.  Proper description - what exactly is happening, what do you see/hear, when it is happening, during incoming or outgoing calls, the app in foreground or background (closed or locked phone), etc.         Method 2: Send logs to your email (if you already have a ticket with Tech Support) This second approach is better in case, that you are already in touch with 2N Technical Support and you are requested to provide new/additional logs. You can send the logs directly to your email and then attach the logs to the case which is already opened at 2N. Logs can be downloaded by tapping 7x on the version of the application in Settings > About the app and sending the logs to your mail or saving it to your smartphone.    If you are able to easily replicate the issue, it is better to start with a clean log file before you replicate it, here is how to delete all old logs, so you can provide our Technical Support with logs that contain only the reported issue:   Do not delete the logs if the issue occurred in the last 2-3 days (maximum size of the log file) and you are not able to easily reproduce it

Question 16

How to restrict calling from the My2N app to the 2N Intercom

Accepted Answer

My2N Portal settings  My2N App view  By default, you can call the intercom from your My2N app and see the video stream from the intercom. This feature may be prohibited in some countries as you have to have the permission of the people around, to be able to monitor the space nearby the camera. This FAQ explains how to restrict the calling from the app in such a way that the user will be able to accept incoming calls only and won't be able to make a call to the intercom and see the camera stream.    My2N Portal settings Log in to your My2N portal and open the device where you want to disable the incoming calls:  Click on the "Devices" (1) tab and select the Intercom unit  Locate the "2N Mobile Video" (2) tab  Enable the "Reject incoming calls" (3)  Save the configuration by clicking on the "SAVE CHANGES" (4)    My2N App view Once you will enable "Reject incoming calls" the user will not be able to create an incoming call to the Intercom and will not be able to see the camera stream:

Question 17

How to seamlessly switch from 2N Mobile Video to the My2N app

Accepted Answer

We want to provide users with a secure, fast, and user-friendly service. To give them this (and more), we had to change the app.        Will users have to install a new app if they already use 2N Mobile Video? No. The 2N Mobile Video app that they have on their phone will change/have changed to the My2N app as part of a regular update. They will see a new icon and a new app name. How will the change affect how the app works? After the update, the service will work as before including all settings. However, some users will be asked to create a My2N account in the app. Why do some users need to create a My2N account? The login method for the 2N Mobile Video app doesn’t meet current standards. With the new app, we’re gradually switching to the usual way of logging into mobile apps: using an email and a user-generated password. This also makes it much easier for end users to remember their login details. Which users need to create a My2N account? In the first phase, we’ll ask the most common end-users to create one: those who have just one phone/tablet paired to their account (1 user = 1 device). How does a user create a My2N account? Selected users will see a notification in the app asking them to create a My2N account.  They click on the notification in the app asking to create a My2N account  They select the option to create a My2N account  Enter their email, first name and surname  They will then be asked to confirm the account via their email. Important: they need to open and confirm the email on the same device (phone/tablet) as they will use with the My2N app. (If they don’t, they‘ll need to log in to my2n.com. Logging in there will confirm the account creation)  Create their password  What if the app tells them they already have a My2N account? This could happen if, for example, they’ve forgotten they already have an account, or perhaps you (or the property manager) may have created one for them in the past. What should they do?  They click on a notification in the app asking them to create a My2N account  They select the option to log in to an existing My2N account  They then should use the "forgot password" option  What if a user has more than one device paired to their account? For now, these users won’t be prompted by the new app to create a My2N account. However, the transition to the new way of logging into the app will eventually affect almost every user. We'll keep you updated on further progress in due course. How are user creation and system administration changing? User creation varies depending on how many devices you add to a user. We have divided them into two groups: a) 1 user = 1 deviceAs we mentioned before, some users (1 user = 1 device) will switch to the new system by logging in with their email and password (creating a My2N account). If you create new users with only one device, they will only be able to log in to My2N using the new method. b) 1 user = 2 or more devicesIf you add additional devices to an existing user or create a completely new installation where you plan to assign multiple devices to a single user, the procedure remains the same as before.These users will log in to the My2N application the same way they logged into 2N Mobile Video (i.e. using the device ID and a generated password)In the future, we plan to switch to a My2N account or a My2N-like alternative for these scenarios as well. Therefore, we recommend creating unique users with unique emails (1 user = 1 device) in all projects where possible. What happens if selected users don’t create a My2N account? At first, nothing will happen, the app will still work the same for a few months, but there will be a reminder request to create an account. At some point, however, users will not be able to avoid it and won’t be able to use the app until they have created an account. We apologize for this inconvenience, but without this step, we are unable to ensure that the service meets current security standards. Therefore, we recommend that users create an account as soon as the application prompts them. It will take a maximum of 2 minutes. The procedure on how to create a My2N account and which users are affected by the change can be found in the document above. Is there any change to the ordering service? No, the service ordering process and ordering numbers remain the same.

Question 18

How to setup alternative phonebook in My2N

Accepted Answer

You are able to set up various numbers of custom phonebooks. The custom phonebook can contain all devices registered within the My2N service or just selected ones, based on user preferences. All your intercoms are included in the default phonebook at the beginning, however, you are able to create new phonebooks and by this restrict the intercoms which specific users can call to. It is not possible to delete the default phonebook. It is necessary to have some devices added to the My2N service first, to be able to create any new phonebooks.  Note   Phonebooks can be used like a whitelist. You can create different phonebooks for different mobile video users. Mobile video users have access only to selected intercoms in the phonebook.           You can create a new phonebook in the My2N Call Settings-Phonebooks menu section. You can add the phonebook by clicking on the  + ADD NEW PHONEBOOK  button shown in the figure 1  Figure 1   As a next step, you can assign the name of the phonebook and select devices that will be included in the phonebook. In this example, our phonebook is called "phonebook" and there are 2 devices included.    Figure 2 You can verify the number of devices in each phonebook. In Call settings - Phonebooks. You can edit the phonebook by clicking on the arrow highlighted in Figure 3.     Figure 3 By clicking on Edit phonebook, you can change the list of devices in the phonebook.  Figure 4 You can assign the custom phonebook to a specific device in the Devices menu. You can select a specific device by clicking on the edit button. We choose the device labeled Smartphone in this example. (Figure 5)   Note   You can assign phonebooks only to the Android/iOS-based smartphones and tablets that support the 2N Mobile Video application.          In the main menu of the smartphone device you are able to set up various parameters and also assign a specific phonebook that will be used by this device. First, go to Devices and select the device for which you want to edit the phonebook. Go into the Phonebook subsection in order to assign the custom phonebook from the list of available phonebooks.  Figure 5  Figure 6 Once connected to My2N - Mobile Video service, your Smartphone will automatically switch the phonebook in the 2N Mobile Video app according to the configuration of the Mobile Video service.    Example   Our Site will be a Apartment Building model and will have 4 entrances with 2N intercom (Front door A, Front door B, Garage entrance A and Garage entrance B). It will also have 2 flats / apartments and in each 1x 2N answering unit and 1x smartphone.  Apartment No. 11 on the first floor (Halpert family) can only call the Front Door A, Garage Entrance A and Halpert IDCompact 2N answering unit.  Apartment No.21 on the second floor (Scott family) can only call Front Door B, Garage Entrance B and Scott IDView 2N answering unit.  1) We will create a Company in which our Site will be. Select Apartment Building as the Site type and confirm your choice.    2) Then we can add 2N intercoms. Instructions on how to add 2N intercoms to My2N can be found here: How to add an intercom using the Security Code  3) Now you need to create the required apartments:  Apartment No. 11 Halpert    Apartment No. 21 Scott 4) In the next step, we will add the answering units and assign them to the flats / apartments  Apartment No. 11 Halpert   Apartment No. 21 Scott 5) Each apartment also has its own Smartphone, which uses the 2N Mobile Video application. We will create one Smartphone device for each apartment and assign it to the appropriate apartment.  Apartment No. 11 Halpert   Apartment No. 21 Scott 6) At this point we have added all the devices we need and we also have set up calls from intercoms. Instructions on how to set up a call can be found here: How to configure call settings for the IP intercom    7) Now we go to the section "Call settings -> Phonebooks", where we have the default phonebook so far, so we have to create another 2 phonebooks. Each phone book will belong to a different apartment.  Apartment No. 11 Halpert    Apartment No. 21 Scott  Phonebooks  8) In the next step, all you have to do is assign the phonebook to the relevant Smartphone device in the "Phonebooks" tab.  Jim Halpert Smartphone    Michael Scott Smartphone When you open the 2N Mobile Video application and select the "Phonebook" option from the bottom of the screen, the relevant phonebook can be seen and where the device can call.                                      Halpert smartphone                                                                              Scott smartphone

Question 19

How to set up My2N app access

Accepted Answer

To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing. We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .   For a brand new site in My2N - Start with online pairing first! Once you have your 2N devices in My2N and first cloud access is assigned, you can also create offline paired credentials on the device itself - you must create a separate user in the device directory for that. If you create offline paired credential first, after enabling the cloud access, already created offline credentials will stop working. For already running My2N site - If your site in My2N already uses offline paired credentials which you have created on the devices by enabling online pairing (enable My2N app access for at least 1 user) all offline paired credentials will be revoked. We recommend switching those offline paired users to online pairing. If not possible, you must create offline paired access for those users again.     Minimum required iOS / Android versionAndroid versionMy2n App versioniOS versionMy2n App version10 and higher*3.0.0 and higheriOS 16 and higher*     3.0.0 and higher   * Using Android 8 or 9 , or iOS 15 will partially work, advanced features will not be available. Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technolgy, like almost every smartphone these days. There is a communication between the smartphone and 2N® IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption). Requirement   2N IP Verso with firmware version 2.33 or higher Bluetooth module (order no. 9155046) connected to 2N® IP Verso (or to 2N Access Unit) via internal Verso bus cable. My2n App app version 3.0.0 for iOS and Android Bluetooth enabled on the phone Location enabled on phone (for Android only)   Step by step guide - How to setup Online Pairing between My2n App and 2N IP Intercom 1) On an existing my2n site, create an Access Group:                                     And then edit it with device, user and eventually apartment :        Add all devices, the users will have access to with the Access group:      Add all users, the Access group allows using the previously added devices:      You can, then, add apartment the same way. It will be mandatory in case of residential model site. 2) After, you will need to enable My2n App access for the user: But then you will see under site users that the option is greyed out and crossed:     So you will need to first allow it. For that, you can either directly click on the crossed icon, then choose ACCESS section and CHANGE CONFIGURATION:      And you will be redirected automatically to the Site settings section. Or you can directly go to the Site settings section and check the Manage My2N app section checkbox:        You will see new windows with several warnings, asking you to choose the best option for BT connection, and claiming that managing access using both 2N Access Commander and My2N simulteanously is not a supported scenario.  Therefore, if you think that this is the best option for you, all can decide to continue by hitting NEXT :      You will see a new window, showing you if one or more location IDs that  have already been used in the site, or not. If you do see a location ID with format acxxxxxxx , be aware that you are certainly using Access Commander, at least were using Access Commander in past. Then, you can decide to go forward by hitting NEXT button:  The last chance for you to change your mind and decide to keep working, eventually with Access Commander regarding BT access, is then offered to you by default. In this case just hit CONFIGURE:    If you finaly decide to want to use My2n Online pairing for BT access, choose Manage via My2N:      If you finally decide to want to use My2N Online pairing for BT access, choose Manage via My2N. If you recognize that an already existing location ID is the one created when you offline paired a mobile with a physical device (Not Thru ACOM), you can choose it and the user using offline pairing will be able to have the Offline pairing working. Or you can choose to generate one randomly or set your own ID. Or you can generate a new ID for online pairing and afterward offline-pair a mobile directly with the intercom or the Access Unit, and it will work. Then hit on CONFIGURE.   Now, the My2n App Access icon  is no longer crossed and you can enable it directly by hitting directly the new icon or by using the "..."          3) Once this done, the user, if he has the My2n App installed on his mobile with the required Android or iOS version, will see appear on his App the below feature that he will have to activate:        4) The app will start searching for devices in proximity.        From now, If you are using Online Pairing, you can see all devices in proximity that you are entitled to use.       Here is the link for How to set up Offline Pairing

Question 20

How to set up Offline Pairing

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   To be able to use BT in My2n App, you have 2 different ways to pair your mobile with another 2N intercom or another 2N Access Unit. Online Pairing and Offline Pairing. We do recommend using cloud pairing exclusively as you can then easily manage all credential types for all users in My2N at one place. But you can use Offline pairing, for example, if some users have some old mobiles (Android 8 or 9 , or iOS 15). However, Offline Pairing cannot be done using Access Commander .   For a brand new site in My2N - Start with offline pairing first! And always use the very same device for all offline paired users. Once you have your offline paired users, you can also create online paired users from the platform. You will need to go to Site Settings/Access/Configure and then choose Manage via My2N  then Yes, and I want it to keep working - you will find the device which has been used for Offline pairing, so choose it. And finally Configure. All users which will have Enable My2N App Access enabled and which will be part of an or more access rules will be online paired.  Minimum required iOS / Android versionAndroid versionMy2n App versioniOS versionMy2n App version10 and higher*3.0.0 and higheriOS 16 and higher*     3.0.0 and higher   * Using Android 8 or 9, or iOS 15 will partially work, advanced features will not be available. Functions Bluetooth is used for exchanging information between two devices for a short distance. This identification is provided by a unique code of the end devices that contains this technology, like almost every smartphone these days. There is a communication between the smartphone and 2N® IP Verso intercom (or 2N Access Unit) equipped with a Bluetooth module. This communication is secure and based on public and private keys that are exchanged (we use RSA-1028 asymmetric encryption and AES-128 symmetric encryption). Requirement   2N IP Verso with firmware until 2.50, 3.0 only give PIN code and newer one gives QR codes. Bluetooth module (order no. 9155046) connected to 2N® IP Verso (or to 2N Access Unit) via internal Verso bus cable. My2n App app version 3.0.0 for iOS and Android, for QR code pairing 4.1.0 on Android and 4.4.0 on iOS are the minimum versions  Bluetooth enabled on the phone Location enabled on phone (for Android only) *Xiaomi Poco phones may not be compatible with WaveKey when app is on background    Step by step guide - How to setup Offline Pairing between My2n App and 2N IP Intercom   To improve the user experience and streamline the device pairing process, we have introduced a new QR code-based pairing method. This update is part of our ongoing effort to enhance usability and security, particularly in scenarios where using PIN could be riskier. QR code pairing simplifies the process while increasing strong cryptographic verification, supporting offline pairing use-case. Online pairing remains unchanged. Users can now pair their device with an intercom by scanning a QR code that contains the intercom’s public key information. This QR-based pairing method is accessible directly from the main dashboard and is added next to the the existing PIN code method. 1)       Please open web configuration of 2N IP Intercom and navigate: In the Old Web Interface to section Hardware -->  Extenders and locate Bluetooth module.Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module In Pressing the Bluetooth symbol, you will be able to open the door by tapping the Bluetooth icon on the Bluetooth module.                                                   In the New Web Interface to section Access --> Modules --> Bluetooth  Launch Authentication by "On device" is selected and you can specify the distance (Signal Range) within which your smartphone will communicate with the Bluetooth module      2) Install My2n APP app from the official OS store (Google Play, iTunes) to the mobile device of the user you wish to assign Bluetooth access to. 3) In the intercom's web configuration, please navigate to section Directory --> Users (1) and create the user you wish to grant Bluetooth access for.Fill in a username and scroll down to the User WaveKey parameter(2). Click on the Bluetooth icon as shown on the picture below to pair via this device, to the Bluetooth module with the app on the mobile phone.                                                                                          Firmware 2.32 to 3.0.2                                                                     Once you do, a PIN code and a QR code for pairing with the app in a phone will be generated as shown on the image below: Default PIN validity is 1 hour. You need to pair a mobile phone before this time expires.Note: PIN validity can be changed in section "Services --> WaveKey --> Pairing Mode Settings". The lenght of the PIN code is not changeable. It just has been increased for security reason 4) Please go to close proximity (1-2 meters) of the 2N IP Intercom you just configured for pairing with the app. 5) When in close proximity to 2N IP Intercom equipped with a Bluetooth module, run the application and tap the + sign and then The QR Code option (1), Scan the QR code obtained from the device's web interface (2), Click on Start Pairing (3) and once done, confirm by hitting OK (4)     If you choose to use the PIN option:      tap the + sign and then The QR Code option (1), Enter the pairing PIN provided by the intercom or from Access Commander (2), Click on Start Pairing (3) and once done, confirm by hitting OK (4)   6) The app will start searching for devices in proximity. Please note that if the Bluetooth is in touch mode, you need to touch the Bluetooth reader first to trigger the pairing sequence.          From now, If you are using Offline or Online Pairing, you will see the devices you are paired with.   Here is the link for Online pairing :  How to set up My2N app access

Question 21

I don't get screenshots of missed calls in My2n App or in answering unit history call

Accepted Answer

If you don't see any screenshot in your My2N App call history, or on your Answering unit call history, or if sometime they don't appear, why is that and what can be done? The most important to know, is that those screenshots are personal data that provides you with a call activity log (an image preview in the call log that shows who tried to call the user with an intercom). The legal basis for this processing is the performance of our mutual contract. Photos taken by our Devices are only transmitted via 2N’s switchboard in a communication network, not stored by 2N (https://my2n.com/legal/privacy-notice/v5) This implies that if the devices being called are not able to receive the call(s), the screenshots will not appear. So you can get such screenshots in the App Call history:    Or in the Indoor station call history:    This can be caused by multiple causes and you are able to avoid some of them.   The calling device does not have a camera or video codec enabled.             This is very easy to check, as you usually do not have a screen capture, but you also don't see any video when the call is answered.             To see if a 2N intercom has a camera, navigate :             In the Old Web Interface, to State-->Device-->Device features and see if a camera is integrated:             In the New Web Interface, to Dashboard and you will directly see if there is a camera integrated:                If there is an integrated camera, verify if some video codec is enabled. If 2 are available, it is worth enabling both of them, in the Old, then, in the New Web Interface:  and   The device has camera, video codec enabled but there is too much packet loss in the communication and the mobile (or the answerimg unit) cannot download properly the screenshot             In this case, try to change the connectivity of your mobile from WiFi to Mobile Data and the packet loss should be decreased and you should get the screenshots.   The intercom is calling a call Group and another device answered before your mobile was even alerted:            The intercoms is calling a ring group made of multiple answering units and mobiles. Your mobile is in your pocket or on the table in sleeping mode and needs few seconds before to get  activated. If the call is answered elsewhere before your mobile got alerted, you will receive a missed call notification but no screenshot.   You have an iOS device, and despite your mobile is ringing, you decided not to answer. Again you won't get screenshot, unless you choose the Banner Mode (follow instructions and explanations from https://www.2n.com/en-GB/faqs/ios-no-video-preview-fullscreen-banner-mode-kA0Rn000000r67RKAQ?category=apps-and-software&product=my2n-app).   You are already in another call, even GSM call, your mobile will get a notification but if you don't answer the call, you won't get any screenshot.

Question 22

I have a mobile with Android version 8 or 9 and want to use my2n App

Accepted Answer

You have an old version of Android in your mobile, at least version 8 or version 9 and you want to use the my2n App. This page will allow you to install the old my2n App version.  The old version won't allow you to use the mobile key part of the new App. With those Android version, if you don't already have mobile key App installed, you won't be able to use this functionnality.  Here is the link you have to send on your mobile which works with one of the 2 version mentioned above : My2N_2.4.0_release So, download the file. the sent it to your mobile by email or other miscellaneous applications and open it (1).  You will be asked if you want to install it (2)         Then you will get the confirmation the App is installed (3) and you can use it immediately (4)      Just be aware that with those old Android versions on your mobile you won't be able to use the mobile key part of the  newest application, and if you don't have the old mobile key App already installed you won't be able to install it .

Question 23

iOS - no video preview (Fullscreen / Banner mode)

Accepted Answer

My2N is using the standard Apple CallKit interface to make calls to your iOS device. This interface is used for proper communication between iOS functions and applications and only allows you to answer or decline a call. You cannot see the video preview while the screen is locked or the app is running in the background because Apple does not implement the video preview function.     However, we have made a workaround called "Banner" mode, the call will ring in the form of a notification, and upon clicking on it, you will be redirected to the app, where the video preview is visible, after that, you can choose to answer the call or ignore it.                  open the My2N application  open the section settings  click on the Calling Subsection  Under Calling settings, choose Display incoming calls choose the type of notification, the banner mode is the one which will solve your video preview issue   The notification mode will redirect you to the app upon clicking on it; it will allow you to see who stands in front of the door before answering.

Question 24

I want to start using the My2N app instead of Mobile Key, but I do not see the „+“ icon in the My2N app to start the PIN pairing flow, what should I do?

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.  Before we enable Mobile Key transfer for everyone, there is a possibility, that some users will have active Mobile Key in the background. If they want to start using the new app already before the transfer is turned on, they can just delete the Mobile Key app and the „+“ icon will appear in the My2N app.    As the installation admin, you can navigate to the Remote configuration feature in the My2N portal to reach the intercom's web GUI. In there, navigate to Directory -> Users, select the designated user and scroll down to find WaveKey option.   Once the pairing PIN is typed into the app, the app will ask you to pair the device.     Just note that deleting the Mobile Key app will remove any paired locations and access logs.

Question 25

Mobile Video troubleshooting

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. This FAQ describes, what you have to check when issues with your My2N account and related devices appear. In most of the cases a malfunction is caused by some missing configuration.  Below you find the most common issues and their solutions. FAQ describes possible issues on side of My2N server, intercom or your mobile device. Not all the steps will give you a solution, but some of them will give you a root of the problem, which you can later report via the support form in your My2N account.    What should I check on the side of the My2N  What should I check on the side of the My2N app  What should I check on the side of the 2N IP intercom  Has the intercom proper connectivity to the internet?  Router settings (for Mobile Video and Remote Configuration services)  Which details you should provide to Technical Support?   What should I check on the side of the My2N   Are the devices successfully added, enabled and registered? On the page "Devices" you can find overview of all the added devices The column "Device status" shows current status of the device:   Registered  -    Device is successfully registered with the My2N server (In case of My2N mobile app it means that the app is currently opened and on the foreground)      Ready    - This status is shown for the application registered with the My2N server but currently on the background of your mobile device     Not registered    - Device was previously registered with the My2N server but it is no longer registered at the moment. Check the configuration and connectivity of the device, this can also refer to licence expire. Can be applied for all the types of devices.    Missing call settings   - Intercom is registered with the My2N server, but you have not configured call settings. Edit the intercom and click on call settings. Then configure the buttons.     Credentials needed   - This status means that device was created within the My2N server, but the device was not configured yet. Configure the device to register it with the My2N server.      Are subscriptions for the devices already purchased? On the page "Devices" you can find overview of all the added devices. The columns "Device status" shows the current status information of the device. Other device states from above are still applied:  Ready/Registered - Device is being used under the free trial period and/or the license has been paid. The device is working as intended  Deactivated - Device 2N Mobile Video has been disabled under the "Devices", "Device" and "2N Mobile Video" tab   Unlicensed - Together with Use Available Credit -   Subscription was paid but the credit was not assigned to this device or apartment, you can click on Use Available Credit to use available credits in the site If you using Residential site model, make sure that the smartphone device is assigned to the corresponding apartment  Unlicensed - Together with   PURCHASE -  No subscription purchased, you can click on PURCHASE to buy a new subscription You can purchase subscription via entering a credit/debit card or by purchasing a credit voucher from your nearest 2N Distributor     Are there any Phonebooks created?  In case that everything from the previous step looks fine but you are not able to reach any device from your mobile app, then the devices are not in the Phonebook or in different one If not configured other way, app is using the default phonebook. You can check it on the page of the particular device    In section "Call Settings" and "Phonebooks" you can check which devices are added to the default phonebook or create another one.     What should I check on the side of the My2N app Always check whether you have the latest version of the app in Google Play for Android devices or in App Store for iOS devices, next steps:  When using My2N app always remember to uninstall the old 2N IP Mobile application. Also DO NOT use this app in combination with My2N app as it does not support push notifications  When everything looks fine, but you are still not able to register your app with the server, then test the same on different internet connections  Communication has to be fully transparent. Some mobile carriers can block SIP traffic or certain ports. If you were able to do successful test on different connections but your mobile data, then contact your operator about possibility to enable SIP traffic for you  If your phone does not ring when the app is on the background (status in the web interface of My2N server is Ready), then try to change something in your phonebook as described above and wait whether the change will be written into yours app phonebook or not Open My2N app, click on Settings and Advanced Settings:       The application registered:      The application is trying to register:   The application is not registered and the previous registration failed:     If you are facing some troubles with the app - try to uninstall the app, restart the phone and install it again.   What should I check on the side of the 2N IP intercom Below you will find a few steps which need to be checked on the side of the intercom in case of any issues. However, before you will continue with these steps always check whether the intercom has the current FW version! The latest FW version for the intercoms can be always downloaded from our website here.  Is the configuration of the intercom configured to automatic mode or manual? You have two options on how to configure the intercom. The first of them is via Auto Provisioning and you can enable/disable it in the section "System" (1), "Auto Provisioning" (2) and "My2N" (3):  When the feature is enabled, then the device is configured automatically by the My2N server regarding your call settings  Under the Connection State, you can check the My2N Status (4) It is recommended to keep this feature enabled:       Has the intercom proper connectivity to the internet? The simplest way how to check the internet connection for the intercom is by using the in-built ping tool:  It can be found in the section "System" (1), "Diagnostics" (2) and "Diagnostics" - "Diagnostic Package" (3)  You can ping the proxy server directly by clicking on the "Ping" (4)    Input the My2N proxy address and click on Ping  Ping result should return: OK    When you need to use a static IP address, do not forget to also fill in the DNS servers  If the DNS is not set correctly, then the intercom won't be able to ping the My2N server or even register with it, as it won't be able to resolve the domain You can set this up under the "System" (1), "Network" (2) and "Basic" (3)   Once you will be sure about connectivity for the Intercom, you can also check registration status of the intercom in the section  Go under "Calling" (1), select "SIP2" (2) and then "Configuration" (3)  You can check the status on the bottom, under "Registration State" (4)     Router settings (for Mobile Video and Remote Configuration services) If your router supporst SIP ALG and UPnP features please make sure that the settings of those parameters are following:  UPnP enabled  SIP ALG disabled  UPnP (Universal Plug and Play) - is a set of networking protocols that permits networked devices, such as personal PCs, printers, mobile devices and so on to seamlessly discover each other's presence on the network and establish functional network services. SIP ALG (SIP Application Level Gateway) - This service is intended to prevent some of the problems caused by router firewalls by inspecting VoIP traffic and if necessary modifying it. Firewall setting: Domain names: *.my2n.com (* = "any".my2n.com)You can specify the servers:my2n.com (SIP server for calling)acs.my2n.com (Auto Configuration Server - server for synchronisation and configuration)knock.my2n.comproxy-{x}.my2n.com ("x" is a number of the proxy server, you can find it in the section "Calling"->"SIP2")tribble.my2n.com (server for secured remote configuration )gw1.rc-vpn.my2n.com (server for remote configuration - it is not used if firmware in IP intercom is 2.32 and newer)gw2.rc-vpn.my2n.com (server for remote configuration - it is not used if firmware in IP intercom is 2.32 and newer)  Ports: 80, 443, 5060 TCP and UDP, 5061 TLS, 5062 TCP and UDP, 5666 TCP and UDP, 30000 - 31 999 UDP  Minimum upload and download speed: 640 kbps + some reserve  IPS(Intrusion Prevention System) has to be disabled or adjusted to be able to allow SIP communication.  Issues are still not resolved When you go trough all the steps mentioned above and also other FAQ's about My2N service and you are still not able to make the whole setup work, then you can contact 2N technical support directly from the My2N portal:  Support link is always at the left bottom corner (1) of the web page. Once you click on it, you can describe your issue via our online form  Always describe your issue in detail as the most possible (2) detailed info can speed up whole troubleshooting process  Once finished, hit "SEND" (3) and await response from the Technical Support on the email of the account you are currently logged as:   Alternatively, you can visit 2N Website and Support | 2N    Which details you should provide to Technical Support? To be able to identify the root cause of the issue it is always better to provide as much info as possible. Here is the list of the most common questions that should be provided during the initial phase of the troubleshooting:  What type of phones (type, version of the system) have you tried?  And what were the results with each model?   What is the behavior of the audio/video issue?  Is audio/video working once you are connected into the LAN network?  Is the audio/video working once you are connected via 3G/4G/5G?  In which direction the audio/video does not work? Intercom to Smartphone or Smartphone to Intercom, or both?  What version of the app do you have? Have you tried updating the app?  Have you tried uninstall app, restart the phone and install it again?  What type of the internet provider do you use in case of LAN and in case of 3G/4G/5G?  Could you please also verify the following on your router:  UPnP is enabled  SIP ALG is disabled

Question 26

My2N - 2N Mobile video credit vouchers and licenses

Accepted Answer

The My2N Management Platform is a powerful cloud-based platform that makes managing and configuring the devices in your project’s solution more efficient. My2N cloud includes video calling from an IP intercom to a smartphone or a tablet, this feature usually requires purchased credits in the site credit pool. Site administrators can purchase the credits themself or order any amount of credits as a voucher from our distributor.   This article describes how our distributors can purchase the credit vouchers from us and how the customers can apply the credit voucher received from the distributor to add the credits to the credit pool. Please click on the part you are interested in and it will be displayed for you.      How to purchase credit vouchers and licenses (our distributors only) This process can be used by our distributors only. Normal customer's accounts do not allow you to perform such actions. If you are not a distributor and would like to order the credit voucher, please contact your local distributor. Prerequisites Registered account in My2N platform How to register in My2N platform Activated purchasing vouchers by our Customer care Purchasing the credit voucher In your My2N platform account, go to section Subscriptions, licenses and select 2N MOBILE VIDEO VOUCHERS.     Define the parameters of the credit voucher.  Voucher name - the name of the credit voucher  Number of years - how many years this subscription will be for  Number of subscriptions - how many paid devices will be usedAfter you enter all the details, you can see the total value of the subscription. In this example, the subscription for 10 devices for 1 year will be created.      Subscription type - you can switch to Apartment model subscription, then the voucher value is counted per apartment     Continue to CHECK THE ORDER.     You can purchase the credits by using a credit card or by using an invoice.    Getting the voucher code Overview of the payment can be seen in company section Payments.Open the license keys detail and then the prepared voucher.     This is the voucher code, please send it to the customer and ask to follow instructions from the second part of this article.The validity of the voucher is always 3 years. Once expired, the codes cannot be used anymore.When the code is used by the customer, it is moved to the USED tab and cannot be used anymore.    Purchasing the license   In your My2N platform account, go to section Subscriptions, licenses and select LICENSES.      Enter the serial number of the 2N device for which you want to purchase the license.      Choose available licenses you want to purchase and go to the next step.      You can purchase the licenses by using a credit card or by using an invoice.           How to to apply the credit voucher from the distributor Prerequisites Registered account in My2N platformHow to register in My2N platform Voucher code received from your local distributorThe validity of the voucher code is 3 years. Once expired or used on your site, it cannot be used anymore.   Applying the credit voucher In your My2N platform account, go to section Subscriptions, licenses and select the first option.     Use your voucher code here. You will see how many credits will be added to the credit pool after the voucher activation.    You need to confirm the activation of the code in the next step.If some devices are waiting for the credits, they will be immediately used after the confirmation.    Now the code has been used and credits have been added to your site's credit pool.

Question 27

My2N and Apple watch

Accepted Answer

From  August 12th  2025, you will be able to use the My2N App directly from your Applewatch, and that even if you don't have your mobile with you.   For that we have some versions prerequisites : Minimum required versioniOS versionMy2n App versionWatchOS versioniOS 17.0 or later 4.1.0 and higherwatchOS 11.2 or later * *Minimum Apple Watch serie is series 6     Important notes   Currently, we support only Apple Watch. Support for other smartwatches will follow based on demand.We support the door unlocking function for Apple Watch. Answering calls on Apple Watch is still in the discovery stage.Supported watches: Apple Watch (Watch OS 11 and higher)Type of app : companion AppSupported functions : Unlocking the doorsRequired connectivity : Bluetooth Only   Apple Watch will allow you to open doors using BlueTooth signal as you were able to do with your My2N App on your mobile. It is not possible to make or receive calls from the Apple Watch, nor to open a door remotely. In order to do so, make sure that your My2n App and your iOS device fulfill the version prerequisites and pair your Application online or offline as explained in the below links: https://www.2n.com/en-GB/faqs/Bluetooth-Tap-in-App-Mode-how-to-setup-My2n-App-and-use-the-feature-kA0Sd000000QTj7KAG?category=apps-and-software&product=my2n-app or  https://www.2n.com/en-GB/faqs/Bluetooth-Touch-Mode-how-to-setup-My2n-App-and-use-the-feature-kA0Sd000000QTpZKAW?category=apps-and-software&product=my2n-app Your Application is now working. You, now, need to pair your AppleWatch with your mobile. For that, I invite you to follow the instructions from Apple support : https://support.apple.com/guide/watch/set-up-and-pair-your-apple-watch-with-iphone-apdde4d6f98e/watchos https://www.youtube.com/watch?v=e2AJa2iwEzo   After all those steps, you should be able to see the My2n App on your AppleWatch      But in certain cases, I might happen that you still don't see the App there. In this case: Verify on Apple Watch App on your mobile that the My2N App appears there. Eventually, it might be on available App to be visible. So hit the Button, in order to push it on the WatchThen wait few second and it should appear.If it does not appear at all in Apple watch App on your mobile, doublecheck that you have respected all minimum version required, iOS , AppleOS, and My2N App.Then, if you realize that all prerequisites are now fulfilled, check again.If afterwards, you still don't see the App on your watch, delete the App from your mobile, unpair your watch, reinstall the App, and pair again.If you don't have better result send a report to support using the App section dedicated to that purpose   Somebody will contact you shortly.   Finally you are ready  to use your My2n Application

Question 28

My2N app and 3rd party apps

Accepted Answer

Apps installed on your phone might impact the performance or overall function of our My2N app.           – Compatible    – Work with limitation    – Incompatible        App  Operating System  Compatible  Resolution    Norton 360  iOS + Android      Disable the Safe Web feature in order to restore the functionality

Question 29

My2N App on AppleWatch Access via complications (widgets)

Accepted Answer

You already have your Applewatch and you My2N App install on it. But every single time you have to use the App, you need to search it within all other applications. There is a way to make it easier, you can use a complication (widget) to open the nearest door with just one tap.   Here are the few steps that will make your experience faster and easier : Go in your iOS mobile, in you AppleWatch App and choose one of your faces (1) by hitting it: You will be redireceted automatically to a new section and scrool down until you find the Complications (2). Then you will choose one of the proposed locations where to have the widget located. For the example I have chosen Top Left with Temperature (3) with temperature (but any other is fine) So hit it .You will be again redireceted, and again scrool down until you find the option for My2N. You will find 2 choices, Open My2N and Unlock nearest door.If you choose the first Open My2N (4) A new icon (widget) will appear on your face in Apple Watch App as in the Apple Watch itself  And you will see all the nearest doors if you hit the widget on your AppleWatch: You will choose the door you want to open and hit on it (5). The door will open .Fot the example following the same process, Complication (6) and choosen the second option, Unlock nearest door (7) on a different location, bottom right  A new icon (widget) will appear on your face in Apple Watch App as in the Apple Watch itself  In this case, if you hit this widget,  the nearest door will get automatically opened

Question 30

My2N, how to activate Access Units switches from the App with API opening

Accepted Answer

From November 1st 2025, you have the possibility to activate switches from the App without being in a call. Therefore, that offers you the possibility to activate Access Units switches as well. Previously, you were just able to add Access Units in Access Groups and assign thoses devices to Access Rules. Users with appropriate credentials (PIN, BT, RFID fobs) were able to activate switches. From now you can do it directly from the App, using API Opening. However, the user needs to have access to this Access Unit, thanks to Access Rules or thanks to Apartment. As the user needs to be able to access the device under the calling section, the site requires an active Mobile Video subscription for his mobile or his apartment. For Intercoms you just need to activate the switch (1) as previously, from the App, without generating automatically a call:      But, now, thanks to API Opening,you can do it from an Access Unit as well. All Access Units 2.0 with active switches can be activated. But for that you do need to set it properly from the Platform (2):    Then, on the App, you will be able to activate the switches(3):

Question 31

My2N - Low audio issue

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Codec settings Once added to My2N, the intercom is configured to support both the highest quality and most widely used codecs. This ensures that the audio is of the highest quality when calling the application, and it also ensures compatibility with most third party SIP devices. However, it may happen that your SIP device is using different codecs. That's why each of our intercoms offers individual codec settings. The settings can be accessed from My2N through the remote configuration, using the open configuration button.     In the intercom Old Web Interface you have to click on the dark blue menu Calling -> SIP 2 -> Audio. Here you will see the codec settings.  In the intercom New Web Interface you have to navigate through Calling -> SIP 2 -> Audio.  The G.722 codec is used for calls to the My2N app. However, not all SIP devices support this codec. For this reason, different codecs can be set to different priorities. Most of SIP devices uses G.711 (PCMA/PCMU), that is why they are set as priority 2 and 3 respectively. It is very important to know, that the more codecs are enabled, the more the communication is prone to issues. It is not recommended to have all codecs enabled. In case you are experiencing low volume issue with G722 audio Codec with highest priority, you can try this very audio codec configuration, and ususally, it solves significally the issue:    Or  We just removed the G.722 codec from the available codecs and modified the priority with the others. You can use that model as example and try to modify or adjust accordingly with your local prerequisites. Audio settings All 2N intercoms also do have their internal audio settings where you can increase the overall volume in the Master volume setting. Furthermore, you can adjust the sound properties even more in the Adaptive Volume. It can be set in a way it filters out the background noise that might interfere with the overall sound and it can also increase the gain of all sounds above a certain set treshold. This is ideal for noisy environments such as production halls or main roads.    Or  3 module IP Verso installation When installing the IP Verso in the 3 module version, make sure the microphone is in the correct position as the picture bellow shows:

Question 32

MY2N Platform Security Overview

Accepted Answer

My2N is a cloud platform hosted on Amazon service (AWS). Our Information Security Management System follows the best practices of AWS security. The modern cloud solution offers a lot of advantages in the field of security such as:  24/7 intrusion and performance monitoring  Instant deployment of the latest security updates  My2N platform provides various services such as for example 2N Mobile Video and 2N Remote configuration. These services require multiple communication interfaces between the My2N cloud components and the 2N devices described in the following scheme.    Figure 1: interface scheme

Question 33

No video? Try to check the following solutions!

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface.   If the video is not working, there could be many things that can prevent a video stream to be visible. Let's check the solutions below:  Easy  1.1 Check if your intercom is equipped with a camera  1.2 Check if the camera is not damaged  1.3 Try to re-install the application  1.4 Try to use different connectivity  1.5 Try to use a different phone (same network)   Medium  2.1 Check if the H.264 codec is enabled  2.2 Check if the H.264 payload is correctly set up  2.3 Enable/Disable Adaptive Video Quality  2.4 Disable HW video decoding   Hard  Check if your firewall does not block certain ports  The video still does not work   Please note that trying every possible step before reporting an issue from the app, and specifying in which scenario the video does not work, will increase your chances of resolving the situation more quickly. Please do not forget to mention if the video is working on different connectivity or with a different phone/operating system (and if they are on the same network).    Always check if you are running the latest possible version on the intercom and on the 2N® Mobile Video application!   Easy 1.1 Check if your intercom is equipped with a camera   If you do not have access to the intercom's web interface, you can check visually if the intercom has a camera or not:     Login to the intercom's web interface  Navigate to the green section Status > Device  Look for "Device Features"       1.2 Check if the camera is not damaged You can check the camera stream in the Intercom device:  Login to the intercom's web interface  Navigate to section Hardware > Camera > Common Settings  Open the "Live Preview"  Visually inspect the camera stream     1.3 Try to re-install the application   This procedure might differ based on your operating system, please refer to your device manufacturer's instructions:     Find the 2N Mobile Video application on your phone  Uninstall the app  Install the app back from the app store (Google Play/App Store)  Login back to the app using the QR code  Make a call and check if the video is working     1.4 Try to use different connectivity  If the video is not visible on the Wi-Fi  Try to use a different Wi-Fi network (public, friend's, neighbour's, hotspot from the mobile network)   If the video is not visible on mobile data   If possible check with a different SIM card     1.5 Try to use a different phone (same network)  Try to use a different phone on the same network  If possible try to use a phone with a different operating system (Android/iOS)    Medium   2.1 Check if the H.264 codec is enabled Make sure the video codec (H.264) is correctly set up in the Intercom unit:  Login to the intercom's web interface  Navigate to the section Calling > SIP 2 > Video  H.264 codec should be enabled (preferably set as 1 (highest))      2.2 Check if the H.264 payload is correctly set up Make sure the video codec (H.264) payload is correctly set up in the Intercom unit:  Login to the intercom's web interface  Navigate to the section Calling > SIP 2 > Video  Open the menu Extended Codec Settings (hidden by default)  Check if the default payload for Baseline Profile, Packetization Mode 1 is 123  Check if the default payload for Baseline Profile, Packetization Mode 0 is 124  If not, change the payload to default values and save the changes        2.3 Enable/Disable Adaptive Video Quality Sometimes enabling/disabling the Adaptive Video Quality will resolve issues related to the video not showing up properly:  Login to the My2N portal  Navigate to the device (Intercom)  Open the 2N Mobile Video menu  Disable/Enable the Adaptive Video Quality  Test if you can see the video      2.4 Disable HW video decoding   This setting is available for Android only:     Open the 2N Mobile Video application  Open the configuration  Scroll all the way does and open Advanced Settings  Turn OFF the Video HW decoding  Restart the application     To reset the application it is not sufficient just to throw away the app from the task manager (recent apps list), you need to force stop the app in the phone's settings! Please refer to your device manufacturer's instructions:  Example: (phone settings > apps > see all apps > Mobile Video > FORCE STOP)      Hard   Check if your firewall does not block certain ports   Improper setup of your firewall can cause an outage of your network connectivity, 2N is not responsible for any incorrect changes done by the customers. If you are not sure what you are doing please check with your ISP.     Open your router's web interface (or your firewall directly if it is not part of the router)  Navigate to the section firewall  Set up a rule in your firewall   ServiceProtocolDirectionPortRTP (video/audio packets)UDPOut 30 000 - 31 999      The video still does not work If you have gone through all the steps and video still does not show up: Contact your Intercom Administrator, Property Manager or person responsible for configuration of the Intercom/My2N siteContact us here: Technical Support - 2N

Question 34

Register a 2N IP Handset to My2N or another PBX / proxy server

Accepted Answer

CONFIGURATION   We add 2N IP Handset within the My2N account (how to create a My2N account as a 3rd-party device    Info   As it is not a standard intercom or 2N answering unit, the device can only be added to My2N as a "3rd-party" device, and its use by the 2N Mobile Video cloud service is thus charged.      In the detail of the My2N device you will then have SIP registration data for entering into the web interface of the 2N IP Handset device.      In the web interface of the 2N IP Handset device go to the Line section and you will immediately get to the SIP tab, where you fill in (see the picture below) in the category  Register Settings:Username - number given by the PBX (9691147035 in the example below)Authenticate User - ID used for authentication against the proxy (same as username with My2N)Authentication password - password provided by the proxySIP Server 1:Server Address - proxy server address (proxy-200.my2n.com in the example)Server Port is 5060 and transport protocol TCP.         At the top right check the Activate box under the Register settings and click Apply at the bottom of the page to save the settings.       Line Staus will then show us whether the device is successfully registered - see the picture above (Registered).   The 2N IP Handset has two SIP accounts, and can thus be registered (and make or receive calls) simultaneously at two exchanges - switchable at the top next tothe Line parameter.       CALLING  In the Value field we fill in the contact of the called party given by that PBX (e.g. 9691143791) and select the given SIP account in the Line field, which we registered to the PBX - see the picture below:    Info   SIP account, which will be used for the call can't be chosen directly on the device.

Question 35

SIP calling using My2N

Accepted Answer

1) Log into your My2N Account 2) Add new device as 3rd party device and name it 3) Choose a user and press add device      When you open the new device you can see credentials at the bottom of the page  Enter these credentials into the EGIP web configuration    After reboot, the SIP will be displayed as registered in both – the EGIP web interface and My2N so it’s ready to use     Next, add another device the same way as EGIP but now choose the smartphone or a tablet option    Enter the credentials into the mobile app or simply scan the QR code    Please, keep in mind that you have to assign the mobile app to the same phonebook as the EGIP is    After both devices are registered you can call them by entering their My2N number

Question 36

Video - My2N platform - registration and setup of cloud calling

Accepted Answer

Prerequisites 2N IP intercom and answering unit with Internet connectivity Video tutorial

Question 37

What to do if the intercom does not dial Mobile Video

Accepted Answer

The steps in this article require using the web interface of a 2N device. Please follow this manual in case this is your first time using the web interface. Please verify the following settings:  1. Make sure that your Mobile Video subscription/trial is active.   2. Make sure that your devices (intercom and smartphone) are connected to the network with internet connectivity and correctly registered and ready    3. Check if the called device is set in the call setting.    4. Make sure that the intercom is synchronized when you are using the automatic mode: You can verify this in the web configuration interface of the intercom System (or Integration) / Auto-Provisioning / My2N. Connection status has to be in the Synchronised state. Correct parameters‘ values are: My2N/TR069 Enabled : True (1)Active Profile : My2N (2) In the Old Web Interface:    In the New Web Interface:  Also in System (or Integration) / Auto Provisioning / My2N  : My2N ID : The ID of your My2N (1) service matches the ID visible on your My2N account.  In The Old Web Interface:   In the New Web Interface:               5. The user is created in the directory  In the Old Web Interface:  In the New Web Interface:   6. The user is under the calling button In the Old Web Interface:  In the New Web Interface:    7. Try to use a different smartphone device as a destination for calls.

Question 38

Your account does not contain any assigned devices -  message in My2N application

Accepted Answer

This action must be done by a company/site admin.      Who is company/site admin?   For apartment buildings, you should contact a building manager, for family houses check with your installer or with a member of your family.                         What does it mean? If you see this error, your My2N account does not have any assigned device to log into. How to fix it? You need to assign a mobile device under your My2N account.      How to assign a device?  Log in to the My2N portal as a company/site admin  Choose the correct site and locate the user who does not have access to the My2N application    Now choose the correct owner of the mobile device and save the changes afterwards

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