In the case of a problem with 2N Omega Lite/2N Omega 48, please send following information to https://support.2n.com 

• firmware version and revision e.g. 4.05rev16

• configuration tool version e.g. 4.05M

• PBX configuration file – Read the PBX configuration (blue arrow icon) and Save it to the file

• Detailed problem´s description

• Data.acc i Data.dia – Read them using $ icon (saved to the root directory of the configuration tool in Program Files)

• trace from XAPI server (if possible) with description (called and calling party number, used external lines ...)

If you have a problem with VoIP communication, please send us additional information:

• firmware version of Ethernet (VoIP) modul e.g. 2.2.9

• configuration backup of Ethernet (VoIP) modul – from Administration Tool

• log file from Ethernet (VoIP) modul – "Download logs" in States&Logs

• wireshark (ethereal) trace (if possible), specially if problem is related to the voice (RTP communication]

• IP addresses of Omega, VoIP phones, other PBX etc.